J.F. Whitlow, Jr. & Sons

Terrible customer service.  Cancelled the appointment at the very time they were supposed to arrive!  When I explained that they took a week to schedule the appointment, that I had already taken off and that the leak had been destroying my cabinets, they said they had no other technician to send.  Ridiculous.

This is a great plumbing company.  The Technician, Rudd Harris arrived at my home in Virginia Beach ready to work.  I had previously told the scheduler the problem.  Rudd went under my house with me, checked the leaked, made the repair and inspected the remaining piping.  He was considerate, knowledgeable, efficient, reliable and explained what he was doing.  He got right to work and finished the repair quickly.  We turned on the water and checked for leaks.  
The technicians that work for J.F. Whitlow, Jr. & Sons enjoy their work.  They understand that they can get wet and work in crawl spaces.  They don't make excuses; they get to the job and do the repair.  Excellent company and I highly recommend them.  I have a degree in Industrial Engineering and my experience with this company has been very positive.

We've been fighting with our home insurers for over 3 years over our ac unit. They insist on sending repair persons 3-4 times a year instead of just replacing the old unit. I tell you this because we've had so many different companies come into our home but NONE were like J F Whitlow Jr and Sons! First, the 2 times this repairman came, he wore a mask. I didn't have to ask. BZ! We've had the Covid immunization but repair people are in and out of so many homes, putting their own families at risk as well as customers, so this simple act told me this person cared about my family too!
Next, the level of professionalism was just...made me want to cry.  When we called the company, the person answering their phone was courteous and professional as well! I thought, this company must hire the best or provides top-notch training. Our unit died, again, Memorial Day weekend. The previous guy didn't even see that the fan wasn't running and we needed a new motor! For 6 weeks we suffered in this heat. Not only did our Whitlow repairman replace the motor, he also went into our 100+ degree attic to replace a capacitor which probably burnt out due to the extreme heat of our house. Amazing, top-notch service! I'm so sorry I forgot the repairman's name.
I'll end this review by saying this - we have seen many HVAC companies and I'm not saying they weren't good companies as a whole, but when you experience great service, that causes you to take time out of your busy day  to write a review, you know that anything previous was subpar! When our AC dies again, we're requesting J F Whitlow and Sons!

I asked for a diagnostic on a leak I didnt know where it was coming from. I was at work and my wife was home and told them I was to authorize any repairs. Plumber tried calling me. Left a voice mail and never spoke to me. (Have multiple voice mails incase anyone wants proof) At that point he should've paused and not done anything further after the diagnostic. He told my wife that I said to do what's needed (never spoke to him). Pulled the toilet replaced a wax seal (it was leaking where I couldn't see). I never told him to do any actual work. So basically took advantage of my wife being alone without someone else there. So I paid a $75 diag fee which is what I agreed to. Plus 225 for a wax seal replacement. A 10 dollar wax seal for 225 that I would've told them not to do. I've replaced plenty. I would avoid them.

JF Whitlow did an outstanding job in fixing our plumbing issue. They unclogged the main pipe that had jammed up all the plumbing inside the house, dug up the yard area to get to the pipe, replaced a piece of cracked pipe and installed a clean-out for us from an area of the yard to the city's responsiblity, if a main clogg happens again in the city area of pipe.  They put all the dirt back & even managed to save the grass to put back!  They communicated with us ever step of the way & showed up on time.  Their estimate was right where the actual price was, which was more than fair.  It was very labor intense.  We thank Lee Witlow, Derrick and the other young man who worked on this project.  I highly recommend JF Witlow & Sons Plumbing of Portsmouth, Va. for all your plumbing needs!  Thank you to Witlow for their help!

I had a great experience with J.F. Whitlow Jr. and Sons for their plumbing service. They were sent to us through our home warranty company (after a failed service call from another company). The ladies who answered the phone were quick, kind and knowledgeable. They had great customer service. The technician they sent out was Lee. He was knowledgeable and thorough and was able to give us full details on the problem we were having with our main line. We are having them back to fix the problem this week! Great service! Thank you all!