Amber L.

6/20/2023

This company always arrives when scheduled. They do quality work. Their technicians are nice and seem knowledgeable. They are not necessarily the cheapest but it is worth it when you call someone answers the phone and they show up.

John A.

11/03/2022 12:00:00 SA

Had the new unit put in about three years ago. Functions great. My technician,Mikel Williams, is friendly, knowledgeable, and efficient. Highly recommended.

Rachel H.

04/10/2019 12:00:00 SA

Communication has something to be desired. If you're needing an itemized quote for services, they don't provide those. Prices are higher compared to others.

Jack P.

2/13/2023

Abel, did an excellent job! He was on time, knowledgeable and professional.

Michael H.

6/23/2023

Very hot and humid and one of my AC units was blowing warm air. Called Crawford Services, who I have used previously for AC service, and they were able to come out within 2 days during a time of high demand. They were able to quickly diagnose the issue (low coolant levels) very quickly and got the system back up and running in no time. The HVAC Technician (Joe) was polite, professional, and knowledgeable. Would have given 5 stars if their prices had been more reasonable.

Sue P.

2/18/2023

I have had to use Crawford a few times for service, Mitchell has been the rep. that took care of our problems and I have been 100% satisfied with the way he conducted business.

Wylie P.

8/14/2023

Update from last visit. On last visit, which was only a yearly checkup, I was given the all clear on both units. However the next day I realized one unit was not cooling. Another tech came out and said the capacitor was bad...even though the day before I was told it was old but still working. So a new capacitor was installed for $400. Quite a coincidence that it went bad just after the other tech left and was working before he got there. And I don't believe in coincidences!

Shery H.

7/27/2023

Our tech Joe was very informative and knowledgeable. He was on time and courteous - attentive to keep our home clean. Unfortunately our problem involves tile removal and other issues so he was not able to fix today. They came out a few months ago and fixed a leak in our master bath which required going thru a very tight crawl space. Definitely recommend

Mark T.

8/23/2023

Compressor was starting hard and surging while running. The service tech did a thorough job diagnosing the cause of the problem.

Jon S.

06/10/2022 12:00:00 SA

Crawford Sevices was sent to our home to resolve a problem with a toilet that was slow to drain. The tech said the problem was an internal toilet and the toilet needed to be replaced. The tech stated the toilet lacked throw not sure what that means. The internal workings of the toilet seemed to be functioning properly to me so I questioned the Crawford Techs' opinion and had a different plumbing company come to our home for a second opinion. The second plumber quickly identified the issue as being with the drain, which was my opinion as well, not the toilet. He extracted a 4-foot web of roots from immediately below the toilet which he had to remove to identify the problem. He then used the main cleanout to make sure there were no additional problems. The Crawford tech also damaged the toilet with multiple scratches marks that cannot be removed with brushing. I am relieved not to have followed the recommendation of the Crawford tech and gone through the expense and time t replace a toilet that was working fine and would not have resolved anything.

Kim H.

7/22/2019

I recommend Richard Martinez, Service Tech at Crawford Services. He is knowledgeable and courteous and I trust him to do a good job when he services my AC/Heating!

Steve M.

8/15/2023

Great maintenance service by a friendly character of a service man --- Jesus,will continue this service as always

Dan L.

12/25/2022

Two stars because they came out on Christmas Day which we really appreciate. However, they blew out a line and our upstairs bathroom sink had an exploded mess everywhere. The technician who was thoughtful and helpful, did not notice the gross mess he had made. Came back upstairs hours later and discovered what had happened. For the price of their service I really would have at least loved them to notice this.

Nancy B.

7/23/2023

I had condensation line problems on my AC units and Nathan connection the pvc pipe to the proper drain.

Chris M.

11/14/2019

Joe Gil has been our tech for a while now, and is the best. He is very thorough, gives clear explanations, and does not try to sell you in things you don't need. You feel completely comfortable having him in your home and talking straight with him. I'd recommend Crawford to anyone.

Jose Q.

02/10/2023 12:00:00 SA

Crawford replaced one of my AC/Furnace units under the Costco partnership. Unlike others, the Crawford technician (Kenji) evaluated my house needs and the existing system, including ductwork. He ended up recommending a slightly smaller system (4-ton instead of 5), and adding a couple more vents and ducts to improve air circulation, and bring the capacity in line with the system and house needs.
No one else even came close to this level of analysis (most just proposed a new 5-ton system to purely replace the old one, without any changes to anything else).
Crawford was not the absolute cheapest but I am convinced it was the best overall solution.
The installation crew was very professional. Started on time, protected floors and other areas, didn't cut any corners, explained everything, and cleaned up after finishing. Absolutely nothing to complain about and very happy about their service!
UPDATE 5 MONTHS LATER: Everything is working well, but I had Crawford come out to make sure the furnace was switching between stages correctly. Brian Loyles is their master technician who came check everything, and everything is working great (I just can't see stage 2 heat on my Nest thermostat because I am one wire short). Brian checked everything throughly and explained how it was working. Very happy with the service!

don b.

06/12/2023 12:00:00 SA

Abel is a great technician , he has been at our house every time we have the yearly tune up on HVAC system. Crawford services is a very good HVAC company thank you.

Phillip P.

8/13/2019

Excellent service from friendly folks. Been satisfied from the entire time we've use them.

Scotty B.

02/04/2021 12:00:00 SA

We recently had both a Lennox Gas Furnace and Lennox 5 ton A/C system installed in our home. After talking to numerous other HVAC companies and gathering bids, we are so happy we found Crawford Services and our sales rep, Kenji. From day one, we knew we had found the right company after Kenji performed his analysis of our existing system and issues. Although, we spend a few more dollars above the other bids, we could not be more pleased with the professional service we received from product knowledge to final installation. The installation process and the guys who did the install were so professional and knowledgeable. We are forever grateful we found Crawford Services and its team. We could not be happier with our decision and the Lennox system we installed.

Eric D.

01/03/2023 12:00:00 SA

Crawford has been a reliable service company for me over many years. The most recent routine service by William was perfect. I received a phone call when he was on route. Also a text message with his picture and bio. He showed up on time and efficiently serviced my furnace. Could not be happier with the service.

Julie S.

5/17/2023

Great service and communication getting my outside faucet repaired after it cracked during the winter freeze.

I also have the a/c service plan and the service tech found the capacitor was about to go out, so a simple part change saved me some hot nights, damage to the motor and extra $$.

Allison W.

07/12/2019 12:00:00 SA

The service was excellent. The technician was prompt,courteous, and efficient. I would definitely call them again.

Craig P.

07/08/2023 12:00:00 SA

As always perfect timely service. Lee is a great plumber! We will never use anyone other than Crawford Service.

Elizabeth S.

9/21/2019

We have been a customer of Crawford Services since 2013. During our maintenance check for the summer, Joe suspected there was a leak in the systems. After a diagnostic test, it was confirmed.
The following week, both Floyd and Joe began the process of changing out the bad coils.
The job was completed, the units are running efficiently. This is a company who's employees know what they are doing, know what they are diagnosing, and make every effort to make the customer happy.
I am a happy customer. I will continue to refer anyone who needs HVAC or plumbing needs to Crawford Services !

Vic M.

4/25/2023

Crawford Services is a reputable HVAC company that works with Costco. They are honest, reputable and a five star company.

In the last 3 years having them install a new AC, they have performed above the normal standard. Knowledgeable Technicians that are friendly, responsive and masters of their trade.

I would highly recommend Crawford Services to anyone who needs a reputable AC service company. Five Stars Mr Crawford and Abel, Nathan and William. These gents are great employees and know what to do, and you should give them a raise! Good employees are a tough find in the day and these men are rock stars!

Charles K.

9/25/2016

The worst company in the Dallas metro area, no customer service, they do not follow up on anything related to warranty work even when the install was performed by them. Buyer beware and stay away! Long on excuses and short on follow through. They were paid in full and on time for the work they performed and won't take care of the work they were paid to put in.Horrible,horrible,horrible,company to deal with. If your builder choices them it's solely based on the high price! I wish had Yelp negative stars!

Herman W.

03/06/2020 12:00:00 SA

Just finished services to our systems from agent Joe Gil. Exceptional customer service and well versed in explaining issues where a layman would understand. Definitely an asset to the company.

Be V.

11/12/2020 12:00:00 SA

Joe Gil has been my technician for a year and he is always professional and on time. He is very thorough explaining my options and any concerns I may have.

Kristen M.

3/15/2019

I couldn't have been more WOW'ed from beginning to end. Daniel Moon took the time to educate me with options, and never sold me on anything. Misael Rico completed the install with precision - all while taking the time to explain everything. Everything was clean and well executed. Truly blown away by the service and care! Thank you all - sincerely!

Tony S.

7/23/2020

First I should say that I did not choose Crawford Services. They were sent by an insurance company I use to do the work, as one of their trusted contractors.
The repair seems fine. My issue is w/ their clean up work. They left my yard a mess, cut sprinkler lines and landscaping lines. And when asked when they were going to fix these things, they hide behind their agreement w/ the insurance company on what they are & are not responsible for. So, if you are going to use these guys make sure you check w/ your landscape company and your sprinkler company to get other quotes for the money you will need to spend after Crawford fixes whatever you may have them working on.

Bob W.

12/02/2022 12:00:00 SA

It took a couple of calls to finally get their attention, but once they scheduled the appointment they shined. Their technician Shakir was polite, thorough and explained everything. We had a heating issue. He pulled the whole system apart and put it back together to make sure it worked right. This is the second time we used Crawford and we're very pleased.

Danielle V.

1/30/2023

Lee was absolutely exceptional. We had a pipe burst in our foundation (something that will ruin anyone's day - or even month). Lee was prepared, knowledgeable, and helped walk us through our options and process. Great work and we would recommend Crawford to anyone.

Sharon B.

1/24/2017

We had new Lennox heating and air units put in about 7 mos ago. Old units worked fine but looking to lower utility bills. Crawford charged more, supposedly due to installation. What a huge mistake! They can't get it right and Blake does not return calls, doesnt show up. We called a week ago Mon- we have to run the a/c and the temp in the master bedroom runs 86 degrees and up with the thermostat set on 74. Husband has asthma so can't open the windows. I just called the owner. This is pathetic.
The owner had repair people out the following day; they fixed the problem and hopefully all will be well.

David F.

9/26/2019

Our A/C unit stopped working today and of course it was 95 degrees out. Called Crawford for around 1:30 and the technician joe Gil showed up a little after 4:30. We're glad that we were able to get somebody out on such short notice. Joe was quick on the diagnosis which was the fan motor. He had everything wrapped up by 6:00. We're happy campers now that it's getting cooler. Our dog definitely appreciates it.

Very professional and informative.

We Are on a yearly service contract and it's nice to know we can always count on Crawford.

Charles T.

09/01/2023 12:00:00 SA

Technician Juan was outstanding. On time, professional and thorough. Left no mess and was polite and very friendly.

Lauri S.

05/02/2019 12:00:00 SA

We have been using Crawford for several years now and they have really taken care of us. Quick response time and very courteous staff.

Bob G.

5/31/2019

Joe G. was an excellent technician and a most courteous professional. He was able to diagnose our problem and offer solution options. I can highly recommend Joe and Crawford Services to anyone needing help with air conditioning or plumbing.

Melinda D.

09/10/2020 12:00:00 SA

Plumbing backed up at 10:30 am on Labor Day. I have a service line warranty so I called them. Nobody came out or called on Labor Day. My husband snaked the line at 6pm so we could use the bathroom. The drains were still slow to drain. I got a call from Crawford services on Tuesday and scheduled an appointment for Thursday at 8am I got a call at 7:40 that they were on the way. At 8:30 nobody had showed up. I was told they would be there in 10 minutes. 20 minutes later at 850 ( almost an hour late) matthew jolly showed up and looked around. One of my outflows was blocked by bushes. He said he didn't have access so I cut the bushes. There was another outflow that I showed him however he wanted access to the blocked one. Then because there was no water in the outflow line he refused to look for a blockage. He did nothing to resolve my issue. I called service line warranty back. They sent Drain and Plumbing service my information. They called and were at my house within the hour. Awesome service I do recommend because they found the roots in my line in about 10 minutes and will be fixing the problem. Crawford service did not want to fix my blocked drains. They wanted to deny I had a problem. I will never use Crawford services for anything. Terrible technician. Obviously did not want to have to do any work. Only gave them a star because I had too. They don't deserve even one star

J R.

5/18/2016

Karen Buford & her team at Crawford Services are FANTASTIC! They are SO prompt, professional, and fairly priced. Last week they saved my family for the second time as one of my parents old AC units went out the day before having family in town. I could never have imagined just how quickly they would arrive and get everything situated for my parents! They were SO on top of it and we were literally stunned at how quickly they got to us and got their AC up and running again. They emailed that morning, called to follow-up. You cannot go wrong here!

Abdi S.

07/09/2023 12:00:00 SA

Nathan Cross, always does a great job. His troubleshooting skills are superb. He carefully collects data, patiently examines the issue, finds the root cause of the problem, and takes corrective action.

Rodney L.

11/21/2022

Upon arrival Rod was all about getting our heater running again. He readily climbed into our attic and changed the necessary part out. After our system rebooted the heater fired up right away: such beautiful sound! Rod was very courteous, okay with the friendliness of our dog and very professional.

Melomda H.

6/26/2023

I have used Crawford for years. Richard is a very honest, friendly, well educated and dependable technician. I would highly recommend Crawford to anyone looking for an HVAC company.

Lisa H.

5/19/2019

Joe G was assigned as my technician for the semi-annual maintenance and issues I was having with the air conditioning temperature. I found him to be most trustful and helpful. Not only did he explain in simple language what the issues were, he showed me. I did not feel like he was trying to up-sell me on repairs or replacing my system. I will definitely hire Crawford Services and Joe G again.

Libby C.

06/05/2023 12:00:00 SA

Great service! Nathan always takes wonderful care of us.
Have used Crawford for years!

Paola L.

3/30/2021

Jose Zapata and Kenji Pearce were amazing. Kenji was very polite and professional from the begging. We got our HVAC systems replaced and they were the best. The Zapata team left me with no words. They were on time, very clean and dedicated. I was amazed on how clean and neat job they did on my attic. It is like a piece of art. I am also very amazed by the customer service of Kenji. He was here to show me how everything was going and took his time to show me how everything works. Jose, stayed until I had full understanding of our new system and air scrubber. I will recommend them all the time hands down. I loved the team Crawford sent for my project.

Mary M.

07/11/2019 12:00:00 SA

We were referred to Crawford Service by Costco so our expectations were high. They not only met our expectations, they far exceeded them! Our job was set as a priority since the existing unit had completely stopped working. Worse, we had contractors in trying to work on the foundation in a miserably hot house. Crawford Service came out and installed a full system in a single day!!! The technicians were all very professional and took the time to explain what they were doing and the stayed until we understood the new control panel.

Two weeks later, our upstairs air conditioner stopped cooling (when it rains it pours!) and we immediately called Crawford Service because we knew they could be trusted. Sure enough, it was only a minor problem and a low-cost repair.

Rosalind M.

10/26/2019

I am always pleased with the service provided by Crawford Services. Joe Gil was knowledgeable and was in and out in no time. No pressure for additional services.

Mary D.

1/21/2020

What an amazing experience we have had with Crawford Services! We had a complete Lennox system installed. The people that work at Crawford are amazing people; courteous, informative and very competent. We knew that we had made the right choice very quickly. Our installers, Manuel and Jose, started by putting down drop cloths and making our attic stairs a bit more steady...answered all our question and explain how everything worked and what they had replaced. They built our outside slab up with topsoil and leveled it out before putting our beautiful new unit in place. They labeled everything in the attic and cleaned up when they left. The attention to detail was amazing. Thank you R.J., Manuel Z and Jose Z for a job Well done

Marc S.

8/13/2023

The service was fantastic, but a bit expensive. They have excellent communications set up for the customer experience. They arrived when they said. They knew who I was when called them. The technician called just before arrival. He determined the problem quickly and provided an estimate for the repairs. He answered all my questions and was very polite.

Frequent T.

11/02/2022 12:00:00 SA

Mikel Williams has been performing our seasonal HVAC checkups for many years. Mikel's good work and thorough inspections have caught several items that would have become major service issues had he not found them first. Mikel provides an understandable explanation of the system components and will point and teach the problem. Mikel is very professional, friendly and easy to work with. We always feel ready for the next season of HVAC once he has done our seasonal inspection.

Michael L.

5/22/2023

Nope.

POSITIVE:
+They carry Lennox
+Friendly dude at Costco

NEGATIVE:
-Must be busy. 1st place I set up an estimate with on Wednesday. They can't make it til Saturday when everyone else was able to come next day.
-Spoke with dude at Costco on Friday and he said he'd make sure they send the right guy Saturday.
-Saturday comes and they try to reschedule.

BOTTOM LINE:
Buying AC is essentially buying a car with no test drive and the guy in front of you built the car. If I can't trust you to keep an appointment I can't trust you with the rest of it. No reschedule. Just cancel thanks.
Worst part is waiting for Saturday for these guys prevented me from finalizing a deal on Thursday or Friday that coulda had me with working AC today.

Clay C.

06/06/2023 12:00:00 SA

Wow!!! Blown away!! I was fortunate to receive same day service and received two follow up emails and one phone call that my technician was coming over. He did a great job and got me up and running!! Way to go Jeff!! You need a raise young man!! Tell your boss!!

Carole C.

7/30/2019

We were charged nearly $500.00 to re-charge our system. The charge lasted 30 hours. Upon inspection, we saw a leak that was visible to the eye. We contacted the company and the only offer we could get was $500 off a new system if we purchased from them. They no showed for the 5:30 appointment.

Linda R.

04/04/2019 12:00:00 SA

I always ask for Richard. He is very polite and pleasant to do business with. I have shy-ed away from letting anyone in my home and Crawford Services is reputable and Richard is knows exactly what he is doing. He does his job and leaves, and I know my A/C has been in good hands. I bought my unit from Crawford and know it is an excellent heating/a/c system.

Tim F.

10/13/2018

I recently was in Cosco and stopped by the Lenox sales rep desk on my way out. We are replacing our entire AC/ heater in our home and this rep informs me by being a Cosco member we get a discount. So, I signed up for an estimate. A couple of weeks later, I get a call from a Rick from Crawford Service. He comes to my home and looks over our entire system and tells me he will forward the estimate to our email tomorrow. A week goes by and no estimate. So I call this guy Rick. He apologized and asked me to text him my email to ensure he had it right. He also said the estimate would be sent tonight. So far I have not gotten an estimate. Not sure what the issue is or was but that's ok. AC companies in DFW are a dime a dozen and one of them will get my business but unfortunately it won't be Crawford Service. I live in NRH, not sure why it shows up as San Francisco.

Mike F.

7/30/2020

Richard was so friendly and explained carefully what they were doing. Explained how my ac system was performing. When the left you could not tell they had been here because everything was picked up and put back into place. Great five star service.

Joseph E.

03/03/2019 12:00:00 SA

Had a couple issues with our zoned heating system. We have a zoning system so it can get complicated. I called Crawford Services and they were out same day and Robert, the technician, figured it all out quickly. Heating was up a running throughout the house and the family was happy. He also fixed a whistling sound in the return (where the air goes backed to the system) - he educated me. All I know is the wife is happy. Would definitely recommend!Great service! Oh and he wore shoe covers. Nice touch.

Jennifer Y.

4/24/2019

We have replaced two of our A/C-heating systems through Crawford Services. We are so glad to have found them through Costco. They are definitely the best! We love their professionalism and integrity, and the technicians who come to service our units are so careful to make sure everything is working exactly as it should. Armando Delgadillo came to do the maintenance on our two units this past week and found a little issue that he was able to complete for us. He was very professional and friendly and careful to cover his shoes before coming inside. Just a lovely guy! Everyone, from the office staff to the salespeople to the technicians are so friendly and helpful. Just a great company overall!!

Sean K.

09/11/2015 12:00:00 SA

Very pleased with Crawford's relationship through Costco. The Crawford salesman was extremely helpful without being salesy...very objective and information driven. I was satisfied enough with their response to my initial requests that I had them look at ways to best retool my existing setup to maximize its efficiency and effectiveness in cooling the home.

I recommend Crawford highly.

Leonardo M.

7/20/2020

Got my two HVAC systems replaced (AC and furnaces). Very professional job done by Polo and Oscar. On time, neat and I loved that they used masks. Highly recommended!!!

Tom C.

01/11/2023 12:00:00 SA

The appointment for a hot water heater went well Tim was very thorough explaining everything. A little disappointed they don't offer a senior discount.

Robert B.

8/16/2019

Michael Gilcrease did a outstanding job In servicing our A/C units that had issues leaking water. He stayed until 10:30 at night until he finished the project. He was extremely professional in his fixing our problem and also very courteous in dealing with us. I will always request him in the future and cannot think of anyone that better projects the image that your company wants in this market.

Ann P.

11/08/2019 12:00:00 SA

Crawford is awesome. We have been doing business with them for 15 years. Great service. Honest and reputable service people. Today Armando D. did the yearly maintenance on our furnace. He was efficient and helpful, as our unit is quite old.
We appreciate having a trustworthy company to call for our heating and a.c. work.
Would not call anyone else.

Mike D.

07/11/2023 12:00:00 SA

Glad I signed up for the maintenance plan that includes 2 calls per year to inspect the hvac. Service has been great and Crawford fine tuned the airflow throughout the house so that it was better balanced.

Carol C.

01/03/2020 12:00:00 SA

Crawford Services installed our heating and air condition system several years ago (thru Costco). We have continued to use them for our twice yearly service calls. Very happy with every tech they have sent to do our service. They are clean, friendly and knowledgeable. Thanks Crawford Services.

Donna O.

8/13/2020

ricky had stated that he could not fix my plumbing problem ..stated it was pre existing and water lines were crossed ...i called another plumber and my house was fixed in 45 minutes and that was time to travel to get a 1/2 inch galvanized 2 to 3 inch coupling ...thats just wrong and homerserve uses ur company ...watch out folks

Katie L.

2/22/2017

Inconsistent and do not follow through on delivery. They are not strong with residential services at all. Disappointing customer service, would recommend that you keep looking.

Greg O.

07/09/2020 12:00:00 SA

Again Crawford Service has been exceptional. Had a unit go bad and they arranged for a same day tech to come out, after he spent a good part of the day south of DFW on another job. Floyd was tired but even in this heat he took his time to be thorough.

We found the unit had it's drain clogged and that was homeowner maintenance. He left and next day I got my compressor up there and found a big wad of build up and pieces of PVC probably left by original install of 2003!

Crawford has my business and warranty service for our new Lennox AC units will be well taken care of. Our most recent tuneup contract has been renewed with great help from Janie who kept us from losing a visit at the end of this year. Maybe Crawford can fix the Covid situation. Hmmm....
G

Karen T.

04/10/2019 12:00:00 SA

I have used Crawford for the past three years and I would never use anyone else. Their service is prompt and thorough. They are friendly and they come when they say they will. Today, my technician was Joe G. This is the second time he has come and both times he solved the problem. He kept me apprised of everything he was doing. I trust Crawford with my hot water heaters, and my air conditioning units. I won't use anyone else.

Larry P.

02/04/2023 12:00:00 SA

Rodney worked on a furnace issue and was professional and thorough. While the issue was not found or corrected, he identified a possible source and did everything he could at the time. He will be conferring with his team and advice recommendations.

Hoo R.

6/19/2023

Crawford is a sponsored ad on Google as: 24 Hour Repair Hotline - Emergency Plumbing ... so when this physically impaired senior citizen called them at 1:30am he was connected to an answering service who said they would dispatch someone within the hour. crickets for 1.5 hours so I called back and they assured me that dispatch had acknowledged my request and that I should hear something soon ... meanwhile water is filling three rooms, so I called the city who was nice enough to send a public works fella out to turn off my water at the street ... and good thing because I NEVER DID hear anything from Crawford, their answering service, their dispatch or ANY of their crew until their office opened at 8am and a clerical person called asking if they could help and they would see if they could put me on the schedule! FALSE. ADVERTISING. NOT. HELPFUL.

Gregg E.

11/27/2021

I used Crawford service from Grand Prairie after purchasing a Lenox AC/hearing system at Costco last winter. Right from the start there were problems. The first night I had the system we did not have heat so I called Crawford (this was on a Sunday) and they tried talking me into a weekday appointment. I was insistent that it had to be that day, which they finally agreed on. They showed up and told me the installation was done wrong, which he had to fix. And he did within a few hours. Fast forward to hot weather a few months later, And one night I realized I had no AC. So I Put the thermostat to 70 degrees for overnight and it didn't move 1 degree cooler overnight. Nothing but wasting electricity. I called Crawford and they sent out a repairman who said I was totally out of freon. It was leaking from several places so they had to replace the entire coil system. First the tried telling me they couldn't get the part, but when I said you're still selling new units, I want one of those and I was real insistent on it, what a miracle - they managed to find the part. After several confusing phone calls setting up the appointment, It was finally replaced. So Last night late (November) we had a warm night and I clicked on the AC at 11 PM, set it to 70 while it was reading 73. Several times during the night I checked it, finally at 5am I shut it off, it was still reading 73. I would say, even though you get the better prices via Costco, I would not use this Lenox system. I know they will fight me on a repair, since that's their job to do in saving money and do less repairs on warranty. This system is junk. Don't be fooled by the Coscto sales. While Costco is great, this system is junk.

Obedia R.

2/22/2020

My mother's house was experiencing low water pressure and no water in the shower. I received a couple of estimates from plumbers who did not clearly explain/show the problem/solution and inflated their prices. I somehow connected with Crawford Services Inc. through a plumbing service. Best connection ever!! Timothy R. came out and clearly explained and showed me the problem and gave me the best solution. He was honest in his diagnosis and advised that if his recommendation did not fix the problem he would fix it, no additional charge. The office called to let me know he was on his way. He was on-time, efficient, professional, knowledgeable, trustworthy, and very helpful. I will call Crawford Services Inc. and Timothy R. again for all my plumbing issues. He did not come up with a reason why the $50 coupon on plumbing repairs could not be used. Thank you Tim!

Sarah F.

08/11/2020 12:00:00 SA

Joe was a great technician and got the a/c working again in just a few minutes. He explained options for how to resolve the issue if it happens again and was very helpful.