What a terrible experience and a HUGE rip off! DO NOT HIRE!
A neighbor recommended this company and when I called the man was very friendly and assured me that someone would come out to my home to take a look at a leaking supply valve on my toilet. I asked for someone to call me before they came out to my home so I could make sure to be there.
A few hours later I receive a call. It was a different person and he said he was at my home and I said I was 5 minutes away and to please wait there. When I got home, the guy had parked in my driveway and I thought that was a little rude but whatever, I parked on the street and asked the young man how he was doing that day, he replied with, Oh, I just wish this day was already over. It was about 1 p.m. and that's just something you don't tell a customer.
He went to look at the toilet and I told him that the valve probably needs to be replaced and he said he'd look at it. It took him no more than 5 minutes and he came out and said the bolt just needed to be tightened. I said that my husband had done that before he left on deployment and that we're pretty sure the valve needs to be replaced - it's old. His response was that the tightening of the bolt should do it but he agreed it did need to be replaced, just not today but to call them back when it does. WHAT?! So I have to wait until water just rushes out and floods my bathroom and then call them?! I asked him how much I owed him for tightening a bolt - $90 for the hour. I told him it wasn't even an hour and he said he had to charge me the hour.
I didn't have a check so I was charged 5% extra and when the young man was charging me he had zero idea how much 5% of $90 was for the total so I had to do the simple math for him. I joked that this was an expensive lesson for me to learn and he replied with, I've had even more expensive lessons - like $2,000 expensive - I'll never make those mistakes again. OK. What?! Did he commit some kind of crime?! I'm not sure I'd be throwing that info out but then I also thought this guy might be some petty criminal and I've just let him into my home.
I then called the owner and told him how excessive a cost it was for such little work and time and he graciously (sarcasm) removed the 5% charge. I also told him the valve really needed to get replaced but he said he would come out again and I said not if he is going to charge me again when it should have been done that same day.
I let my husband know what happened and he decided to call him from his deployment station and Mr. Barnett assured my husband that he would replace it at no cost and would come by the house at the end of the week. Well, the end of the week came and went and no valve replaced and no word from Barnett. I did call him and he must have my number flagged because there was no answer. I left a message and I received no call back or text.
What type of company is this guy running? The previous review is evidence that this guy is probably doing more stealing and lying than actual plumbing work. I would not recommend this business to anyone and would give it ZERO STARS because he's not worth even one.
