Had a water heater leaking enough to produce a long trail from one end of the garage to the other.
Called early on a Monday morning. After on a short wait, Ramon came on-site and sized up the situation and began draining the heater. While waiting for the draining to complete, Ramon left and returned with a new unit and removed the old one. The new install took went quickly. He replaced the factory plastic drain fitting with a new metal pipe and valve to ensure easier maintenance. Afterwards, he tested all fittings and adjusted the chimney/exhaust inside and on the roof. Ramon cleared all the packaging materials as well.
Overall, Ramon was very respectful over the phone and in person. On site, he spoke plainly regarding what he was seeing and what he was going to do about it. He worked quickly and methodically. In the end, the total was far less than I was expecting.
Would recommend Ramon and will call again if the need arises!