Mr. Rooter Plumbing of San Antonio

They came out for the initial assessment same day, free of charge. Per their recommendation, I went to the store and bought a faucet. When they came back 3 days later, they installed the new faucet and cleared the line with the rooter. Everything works great now!

Bottom Line: I'll call them back if I need any plumbing done!

Very helpful when our water heater went out. Quickly came out and expertly replaced our electric water heater. Great service

Another plumbing company said that our sewer pipe should be replaced/repaired.  They gave us quote using a trenching method, it was pretty much going to wreck our landscaping and driveway and cost close to $12,000.  I was looking for a company that could do it  without being so intrusive.  I called Mr Rooter and Aaron Mulder came out and rescoped the sewer line.  He said that in his opinion, the sewer line did not need repair.  He thought some problems we had with the toilets flushing, just required the toilets be replaced.  Aaron took the time to answer all our questions.  Ultimately, he replaced two of our toilets and saving us at least $11,000 dollars and major inconvenience.  Our new toilets are working perfectly.  Aaron is one of the owners of this family run business.  His integrity and customer service are outstanding.  Oh and now we have sewer and water pipe insurance just in case.

Literally worth every penny. I am a satisfied customer. After living in my home for 1 month I noticed plumbing issues. Basically the sewer line was stopped up (so all I thought it was). I booked an appointment with Mr. Rooter. It took about a week for them to come out to my home. When they came he told me what I'd need and provided me a quote. I appreciate the quote upfront so that I can prepare myself. I had a clean out installed and a small portion of my plumbing line replaced. The job took 2 people to perform. While it was not the cheapest the work done was very well. I'd recommend them if you want peace of mind for a job done. If you're looking to be cheap don't call.

Needed to get an estimate after being told I had a problem from my water softener guy.  They came out, ran a few tests and told me nothing was wrong....seriously, they were honest and upfront!  Wish other companies were this good and trustworthy, left me with a quote should I experience issues later, gave me some tips and advice, all around an awesome experience from true professionals.

What an amazing team! Highly recommended professionals that show true care and concern for their customers.  I will definitely use their service again (If needed but honestly let's hope not!).  I appreciate the responsiveness, the quick and easy communications, use of automated notifications and technology all makes for a quick and efficient experience to get my issues fixed and my water flowing.

Drain line from bathroom sink was clogged. Mr Rooter was prompt in coming out. I was charged up front $285 to unsuccessfully  clean the line from under the sink.  That being unsuccessful, I was charged up front $175 to try to clear the line from the roof. That was unsuccessful. Then I was given a quote of $3800 for underground tunneling and repair of the sewer line and about $1350 for a repair of a pipe in the wall.  I contacted another plumber for a second opinion. He said he would give me a quote only after he tried to clear the line first.  He said he would evaluate the situation and if in doing so he cleared the line, I would owe him $225. If it did not clear the line, he would not charge me and would give me a quote for the job to fix the line. He was able to clear the line, so I paid him $225.  Mr Rooter may be correct and there may be a break in the line and I may have to deal with that in the future, but if I called the second guy first, for right now I would have a flowing sink drain and have saved $460.

Came out and did a full preventative maintenance and checked everything.  Cleared a drain that had to be taken apart at no extra charge!  I signed up for their Advantage Plan for 5 years at only $225 and have already gotten a lot out of it.  They're also partnered with other companies that provide discounts for Advantage Plan members.  Very good experience and will continue to use them for a long time to come!

Great job! Got to my 80 year old mom within two days, when others wouldn't come out for over a week.  Kept in touch with me the whole time and finished the job at a very fair price.
Carlos did a great job and I really appreciate this company following through so well.

I had these folks come out a few months ago to access repairs on a clogged water line. The first visit bombed as the technician just did seem to have the correct answers however he realized I was not happy and without me saying anything the Owner called and volunteered to come by and look at the issue personally. We had a great conversation and he was very thorough and quoted me a very fair price. At this point, I was super impressed. I was unsure about moving forward with the project and needed some time to think on it and told him I would call or text them back on rather or not we wanted to proceed. The next day I called and texted saying we did want to proceed and was told he was out of town. I continued through the next week to try to contact them and although their receptionist answered I could never get the manager/owner to call me  back. He completely Ghosted me.

Daniel unclogged my bathroom sink and did a great job. He was on time, left a clean workspace and diagnosed and fixed the problem in a professional manner.  He also left me with some tips on how to prevent the problem in the future.

The pricing was also fair, and they gave me a few estimates based on the possible problems that they may encounter, so everything felt above board.

I will definitely use them for my next plumbing tasks.

Upon moving into our new home, we realized we didn't know how to connect the washer drain line into the existing standpipe, as it seemed to be occupied already by the water softener drain line. Google let me down so I turned to Yelp for some quotes. Aaron at Mr. Rooter replied immediately, and instead of launching right into a sales pitch or giving an abrupt need to see if first reply, he actually engaged me in conversation, looked at the provided photo, and helped me to understand what was going on. He arranged for someone to come to my home on my preferred date with a two-hour window.

Peter arrived right on time and was incredibly friendly, outgoing, and professional. He took one look at our situation and fixed it in about two seconds. Granted, it was an easy enough fix, and I felt a little silly having called anyone at all, but he then asked if we had anything else going on he could look at. He and his associate Tanner enthusiastically checked our water pressure, fixed a slow toilet, and affirmed that I could safely use the jacuzzi tub in my new home. All in about fifteen minutes! What started as a quick need for a fast turnaround on a simple issue turned into us very likely finding our forever plumber.

Thanks Aaron, Peter, and Tanner for being efficient and professional and treating us like people instead of invoices!

I'm so happy with Mr. Rooter Plumbing! They came out to give a free estimate (wearings masks), and gave me several recommendations to fix a headache of a problem. After choosing the best option for my budget (and to prevent problems later), they came out and replaced a big chunk of my sewer pipe. The work was great! Nick was very understanding and helpful and did a great job. I'll definitely be using them again (if need be) in the future! Mr. Rooter Plumbing is very responsive, whether by phone call, email or text. Great customer service!

We were in a bind due to the plumber we had scheduled bailing on us, and Mr. Rooter fit us in the same day we called. They were professional and kind and helped us right away! I would highly recommend using them for any plumbing needs.

9/30 update

Yes indeed, Roger definitely did reduce the service call. I needed to chat with him about options and he was nice enough to reduce the charge for the attempt and reduce from over $200 to $89.

We had great service with this company after asking for someone to come by and find the source of our shower leaks. Within 3 hours of messaging this company, we had someone at our house. They fixed our leak the same day. I am really thankful for your great service! Thank you for working with us!

Set up an appointment with Mr. Rooter plumbing after emailing Aaron back and forth a few times. Previous estimates for my bathroom problem were in the 2-3k range and Aaron was the only person to recommend other options. Tony was our technician and was nice and professional. He was able to fix our problem and it only cost us a fraction of the previous estimates. Would definitely be going through Mr. Rooter in the future.

So had this horrible sewage smell coming out of my bathroom so called Mr. Rooter to see if they could come figure out what was going on.  The smell was so bad you could smell it through out the whole house.  Unfortunately I can't remember the name of the plumber that came to my house but when he arrived I said can you smell it and he said no.  This really shocked me because like I said it was through the whole house.  When we got to the bathroom I surely thought he would smell it but again he said no.  Again I decided to give him the benefit of he doubt.  He was at my home for all of about 10 minutes and decided that they would need to do smoke tests and a bunch of other tests that were expensive but as he told me still might not tell us where the problem was and that could be a waste of time and money.  He quickly parted without even leaving a card or anything.  What if I wanted to have the tests run? Anyway luckily I had another plumber come out who actually investigated and found that I had a broken pipe that is dumbing raw sewage under the house.  The worse part of it all is this plumber made it seem like it was nothing and I was imagining things.  So the lesson here is stay away from Mr. Rooter and always always always get a second opinion.

OUTSTANDING!  The service, the professionalism, the knowledge!   The team of Carlos and Tanner, Carlos being the lead, explained the way my plumbing system worked in a way that I could understand.  They answered my questions and calmed my fears.  They were honest and likable.  It was very evident to see that they weren't in it for the money!   This is the second time that I have used Mr. Rooter Plumbing and I plan to call them again for service or repair in the future!

Mr. Joe Hernandez, a plumber from Mr. Rooter came to our house today, 04/29/20 to do an estimate. To make long story short, my husband and I were shocked and disgusted when Mr. Hernandez quoted us for the water softener install. He wanted to charge us over $ 600.00 dollars just for the installation. We already bought d water softener and the materials to go with it all he had to do was to remove d old softener and install d new one. We declined his ove priced estimate. What a ripoff!  I knew he wasn't right the minute I saw him.He looked crooked as hell. I called the company and told them I will never do business with them again. Please STAY AWAY from this company.

Excellent service. Our sewer pipe broke and they were quick, did good work, and were the best price option.

Mr. Rooter is pleasant to work with, they provide quality service and are always quick to respond. I will never again compromise the integrity of my house's plumbing by hiring a cheap, slapdash plumber. In the three years since having the whole house repiped with pex we have had ZERO issues with any of the work done. I highly recommend Mr. Rooter for your plumbing needs.

I had an uneven and offset toilet drain that was below the tile floor grade, done by the home builder (Meritage) their plumber hid this with caulking that finally gave way and leaked. Adam was the technician, he was professional and super knowable and had the skill to fix this in 10 minutes while explaining to me in detail about what he was doing to correct the problem. I will contact this company in the future!

Very efficient, explained problems and solutions clearly and answered questions. HIghly recommend and look forward to working with again!

Mr rooter saved my day...they came
quickly and were life savers

Great family-owned and operated business providing awesome service, quick responses, and fair pricing.  If you need a plumber these guys are worth calling!

It was easy. The communication, from scheduling through to dispatch, was great. The plumber was courteous and clean. No more problem. I'm happy!

I spoke to Amanda when I called to schedule leak detection at my home, she was very professional and courteous. My appointment was set up quickly for the following day, Carlos and Nick arrived on time with a text being sent when they were on the way, I really liked that. Carlos and Nick were very thorough in explaining all they did to check my home and sprinkler system for leaks. I really appreciate the way I was treated as a customer and I will absolutely use Mr. Rooter for all of my plumbing needs.

Mr Rooter replaced a water heater for me.  I should have called some one else.  I was given a bill for over $2000.  Water heater, 2 hours labor.  I asked the technician why so high, he blamed it on Obama.  Do yourself a favor, don't use these people, they know you need service and they take advantage of the situation.  I got ripped off!!!!

The plumber was friendly, personable, knowledgeable, fast and efficient. The cost was reasonable, especially for an emergency service on a Saturday night!

Quick, professional, fair.  Overall was very satisfied with Mr. Rooter service.  Reno and Austin were friendly and proficent.

Aaron and Jerry with Mr. Rooter plumbing are professional, knowledgeable and helpful! When you have a leak it can be costly and frustrating. Aaron and Jerry showed up on time and were able to explain what needed to be done. They have taken excellent care of us and will always be our go-to for plumbing issues. 5 stars all the way!!!!!

Wonderful!  Prompt service. Douglas my plumber was honest and trustworthy. I had a smell coming from one of my bathrooms. Another company tried to take advantage of my lack of knowledge and truly played me for a fool. Had me convinced that I needed a camera inspection of my sewer line and would likely have to have it dropped (to the tune of $20k). Scared me into it by removing the P-trap on a sink and freaked out about the smell of methane gas coming in.  I was calling my home warranty, home owners insurance ... in tears.  Douglas came. Suspected the wax ring on my toilet was bad. I was skeptical ... no way could it be so simple. He was very patient with my frustrated self. Yup, that was it.  (He explained that if I took the P-trap off of any faucet that smell would be there).  My house smells all fresh and flowery now :D. Would totally recommend!  (ask for Douglas :) )

No way.  High estimate, then offered 15% discount by email.  Used trivial excuse (did not have correct hose to install water softener, after telling me I did not need to buy they installation kit because they had all of the parts) during job to jack up price again, removing discount.  Work was of substandard quality and the lead plumber did not bother to check his apprentice's work, with the result that another plumber had to come back to correct some of the work.  Worst plumbing company I have ever dealt with in my life.