Larry Stinson Plumbing

Larry Stinson Plumbing is awesome, honest, family owned, and professional. I have recommended them to friends and family many times and have been pleased with their service and timeliness. If you have plumbing needs these guys are the gold standard.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn't get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn't perform quality inspection after work causing me to call them back out more than once
- didn't perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn't provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don't work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation....it just didn't work out for me.

****Original post:

Highly recommended by a trusted source...ultimately let me down.  

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things.  I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked That's all? and the tech indicted yes. I felt confident in their expertise and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech's response was wish we had known about this a month ago.....which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family...which again, I wanted to identify and resolve BEFORE moving in.  The rest of the work was poorly done and they made two more trips out to try and resolve....which could've been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before.  The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work...and not giving them another penny.  

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect...and they had opportunities to get it right, but they didn't want to.

Noticed our  hot water Heater was leaking on Sunday night.  I had previously used Ztinaon plumbing so I text Carissa at 11 PM the office manager and Larry wife.  Sent over some pictures and she replied immediately.  She asked if Larry could stop by in the mor ing on a holiday.  Larry was very prompt and gave me a very fair price and the did the job same day.  

Thank you Larry and Carissa, not only great plumbers , but more importantly th best customer service around.

Our plumber Cory Valdez was prompt and explained everything that needed to be done to fix our leaky valve under the sink. His quote was fair and reasonable and he completed the work in a timely manner. He was very courteous and provided pictures of the work he did and explained the warranty. I would definitely recommend Larry Stinson plumbing!

Carissa and her team came out to replace my moms water heater and did an amazing job. They were able to get to it quickly so that she wasn't out of hot water for very long at all. They have have also done some plumbing work at my house capping off lines and changing out hose bibs. They always do great work and are very professional. They even sent me a text with a picture of the plumber that was going to be coming to my house and an eta of their arrival. I highly recommend them!

It's late, around dinner time on a Saturday night and we notice water is coming up the sink in one of the bathrooms. Investigation led to a stopped up AC condensation line. Larry to the rescue. When we called him and said it is flooding, not only the upstairs bathroom but now trying to do damage in the garage below, Larry comes out all the way to Mansfield.  Quick work by Larry and all is well!  

Thank you, thank you - is not enough.  I HIGHLY recommend them!

I'm really surprised that Larry Stinson Plumbing has so few reviews because he was truly professional and my husband and I knew we could trust him and his recommendations. My husband and I tried to figure out a way to do the work ourselves, but we would have had to do some piping through the 2x4's which needed to be done correctly because the water heater sits in a closet inside of the house and I did not want to risk a leak in the wall. We finally decided to give Larry a call and let the professionals do it. Larry and Mike arrived on time and went straight to work. They were very nice and knew exactly what they were doing. It's been about a week and everything seems to be working perfectly. The hot water barely got warm when we purchased the house a month ago, now it gets nice and hot quickly! We feel confident in using Larry Stinson Plumbing for any future plumbing needs we aren't quite qualified to do ourselves. Thanks guys!

Phenomenal. Larry and his guys saved my house from an ex-contractor's disaster workmanship. They came out to do the assessment the same day I called them and began work the next morning. They arrived on time, stayed late and stuck to the quote despite the extra 2 days of work that was unexpected. Larry and crew were hardworking, respectful and pleasant to be around. If I ever have any more issues (fingers crossed I don't), I will be calling them.

Quality of service is not in line with the price.  I've used them for 3 separate jobs at my house.  The last job was a major sewer line replacement under a concrete pool deck.  They had to tunnel under the deck from one end, and dig up a flower bed by the house for the other end.  The new sewer line functions properly now.  The plumbing work they do is fine.  When I addressed my concerns with how the project went (e.g. burying a sprinkler head under the house when they back-filled the tunnel), the owner didn't seem to care much, and even pointed the finger at his own subcontractors (that's your problem, not mine).  It's not that the sprinkler head was a huge deal - they just didn't handle the little things well.  I expected more for the price I paid.  I'll be in the market for a new plumber in this area.

This is a great company. I have used them exclusively many times. They are honest, competent, and trustworthy. As a pastor, I especially look for businesses that value integrity. This is truly a business that has that value. From the first phone call until your job is done, you will experience top-notch customer service and professionalism! These days, when there are so many fraudulent businesses on the market, stick with ones you know and trust. This is your place!

We had a leak in the piping of our roof. Larry came out the next day and took care of it like it was no problem at all. Very courteous and affordable services! Thank you!

I have used Larry Stinson Plumbing for 2 major (separate) leaks at my property. They are always on time, do great work, and are a great family owned business.

I highly recommend Larry, Carissa, and their team!

Great company and great service.  They were able to save me $700.00 on my hot water tank.  Another company quoted me $700.00 more.
They are fast and efficient and most of all honest.  Highly recommend.

Cory and his assistant were great. They were on time for both appointments I had - One for Estimate and one for the work. I would not hesitate to bring them out again for any future plumbing needs that arise. I had them replace 14 Emergency water shutoff valves, install new washer water supply valve box, repair a toilet and repair kitchen faucet.

i hired him to come out and replace 2 frost free hose bibs he said they would have to cut into the wall to replace them he said it would cost $500.00 i said ok if you have to cut in the wall they had me over the barrel since he drained my tank and shut off my water he did not have to cut into the wall it took him 37 min to replace both of them they did not even turn my water back on to my house  also i called two other plumbing contractors after they left and got an estimate  it would cost $200.00to$225.00 to replace both of them including the parts the owner  called me back i asked him  if he would reduce the cost he said only 50.00 reduction i told him for get about it i would not use this plumbing contractor again

We called the Stenson plumbing company concerning a oven gas leak. They told us an estimate of free services would tell us what we needed to do. The technician arrived looked at the situation and said that we needed to call the appliance company and then proceeded to bill us $144. We still have to get the oven fixed but are free estimate which took less than 15 minutes of their time. What tell us a free estimate? This is bait and switch.

Do Not Hire!! I hired LSP for two large (multi $k) jobs, the latest one in 2021. LSP was to fix a sewage line leak and they CUT A HOLE THROUGH OUR SLAB IN THE WRONG LOCATION.  Not once did the owner, Larry, or any of his employees apologize or even acknowledge the fact that they made a mistake (or reassure us the mistake would be corrected).  In fact, when Larry came to the house on day 3 (was supposed to be a 1 day job), his comment was that we slipped through the cracks when the job was scheduled, that the job should have cost several hundreds of $ more due to the change in PVC cost since our quote (PVC cost has nothing to do with the fact that your guys cut a hole in the WRONG SPOT). The issues with this company stem from the top, from an arrogant, belittling, unapologetic owner.  The first job was also a total nightmare - we thought it was an isolated incident due to an employee who no longer works there. Clearly I was wrong and foolish to use LSP a second time.  LSP fixed the issues they caused on both jobs but both experiences were total nightmares due to the jobs taking 2-4x the amount of days quoted, major mistakes both times, and the rude attitude of the owner.

John showed up 20 minutes before the estimated time,  took care of a stopped up kitchen sink, installed a new sink, faucet and all new pvc drains in less than 2 hours. Great job,  great service Thanks a lot guys.