Recently my water stopped running. This near the end of a long cold snap in the winter. So I called the water department and they said my line is frozen underground. The technician from the city said it might be on their side or mine, but he was not allowed to do any more. I had to call a plumber, so I called this outfit. Now consider the main line is 3-8 feet underground. I just wanted to know if they had the equipment to thaw the line. The plumber tells me he needs to charge me just to look at the line. There is nothing he can even see! I had no water pressure, the line is empty, and the main is underground. So I called a competitor, who did NOT charge me just to come out. This guy is the type that will find a way to charge $500, no matter if he fixes it or not.