Harvey West Plumbing

Very poor customer service after work done March 2020, installed new hot water heater.  Gas went out this week, pilot light needed relighting.  Following the instructions affixed to the unit, also googling and YouTubing for guidance.   Tried to relight but the striker (part that creates sparks) isn't producing sparks...hence, can't light.  Called multiple times, different days.  No answer.  Left messages none of which were returned.  I get that we're in a pretty serious winter disaster so I was patient.  Called today, receptionist answered.  Told what I needed, she stated, I have another call I'll have Harvey call you right back.  And, that was that three hours ago.  Will never hire them again, and will spread that word far and wide.

We will definitely use their service again. They were able to come out in a timely manner and fix the busted pipe that froze over. The price was reasonable and Brandon was able to quickly identify and solve the problem!!! Thank you guys!

I had a good experience with Harvey West Plumbing. I received more than one quote for a new water heater and not only was theirs the best price for the exact same unit as the others, they explained the options patiently and thoroughly, and were very dutiful about making the appointment for both the quote and the install. I am satisfied with their work so far and look forward to using them in the future.

Great service helping stop a significant kitchen leak.  Showed up on time, got right to work. Provided me options and finished quick after I decided the best path.  They are now getting all my plumbing work.

Great service! Called to arrange installation of new disposal.  Came in less than 30 minutes.

My elderly parents needed repairs to their toilets.  I called and they sent a person right out .  Plumber told that they didn't repair the the brand of toilet  they had bought from Home Depot.  Tried to upsell them to two brands they carried.  The price got up to over $1,500 before he was told that the price was too high.  He charged them $39.00 then left.  I would not recommend this company to anyone.  Too $$$$$!

We had a shower not getting hot water after a remodel. They were quick to get someone out. Leo, our plumber, was friendly and efficient. He had the problem diagnosed and fixed quickly at a very fair price. We know who to call for our future plumbing needs

I can see why people don't like these guys but my plumber came on time, did his job and left.  They aren't going to have customer service but just get to the point of the issue and leave.  Expensive but fair price if you see how expensive tools are lately.

We chose this company to replace hot water heaters and repair a leak under the foundation after the people who came in on an emergency basis to shut off water, etc. never came back to quote permanent repairs and replacement hot-water system - even after two calls.  (see my review of Levy & Sons)

The crew was utmost professional and friendly, and all paperwork was handled electronically. Prices were competitive and they processed their work in a very timely manner.

I would definitely use them again (although I hope it will be a very long time from now!)

They came back to repair shoddy work done previously,  broke something else while they were here, and were rude on the phone when I called them about it.

Guy showed up late, was rude to my wife and wanted to charge us 5X more than the guy that came earlier this am. We had a coupon that we had already paid for on Angies list and he did not want to accept it. Then wanted to charge a estimate fee which was not explained to us when we called this am to set up an appt. Steer clear of these guys.

Harvey West was proficient in plumbing and water heater installation but lacked adequate tools and was careless when removing the old water heater.  They didn't have a dolly.  They dragged the old water heater with nothing underneath it across our bare tile floor and scratched it.  They dripped rusty water on our carpet while they slid our old tank down the stairs, although they did spot cleaning.  They asked to borrow a hose to drain our old water heater but ended up having just enough hose to barely go across the top of our front porch step.  I brought this to the attention of the Manager, John, and he ignored my call and email.  For $1650, it wasn't worth the money or the grief!

Harvey West was punctual, and was able to resolve my issues. The fellas they sent were very professional and if I have any issue come up in the future I am sure this is who I will be calling again.

After looking at the reviews online I called them about my hot water tank that the pilot light wouldn't stay lit. I was informed for them to come out was a $39.00 charge. When Brandon arrived, I took him to the water heater, where he informed me if I wanted him to diagnose the problem it would be $99.00 and the $39.00 would be waved. I would like to make this very clear, unless I agreed to pay the $99 he would not touch the hot water heater, not even to see if it would light.

I agreed to pay the $99, he immediately wanted to know if I wanted to replace the unit. I told him I wanted the unit repaired not replaced. He could not keep the pilot light lit either,he then made several calls to his manager and informed me it was the thermostat and it would be $566.00 with the discount from the $99 agreement I signed.

But wait, the discount was $4.00, they wanted to charge me $566.00 + $99.00= $665.00 for the repair.
I can buy a new hot water tank for less money.

Harvey West Plumbing responded quickly, identified the leak and made the appropriate repairs quickly!!! Will definitely use them again for all my plumbing needs on my personal and rental properties.

Refund my as issued for the 99.00 but we still ended up overpaying for the repair based on estimates from other plumbers.

Have used HWP several times over the past few years and have always been completely satisfied with their work. Prices seem reasonable to me. In this business, you get what you pay for.
Sometimes I think people post negative reviews just to help a company's competitors. Are all these one-star reviewers verified as customers of the firm they are ripping? Just a thought.
I recommend HWP without hesitation.

We had our sink drain stopped up and called West Plumbing Company (Harvey). We were told they will be at hour house in about an hour or two and one person (Larry) showed up on time, which we felt was a good sign. He proposed a price of $253 expecting that it would take between 1.5 and 2 hours to fix the problem. After about an hour work using various types of snake tool he said that he could not reach the problem area and that the job was going to take a whole day,  because he might need to make holes in the wall and now the cost to us was quoted $1300 !!!!. By this time everything under our sink was a mess, a lot of very dirty stuff was in a bucket from the snake job and we questioned the high cost, but again we were told that it will be a lot of work (all day).We were really pressured to accept or else and we felt we had no choice... It is true that he did some small cutting on the back material of the cabin and attached sheet rock plus the metal tubing, but again he used a snake from the new opening and all was cleared up!!! The time of work was a little over three hours (including going to Home Depot for a few minutes, that took over half an hour). So, it looked to us that we paid about $425 per hour for labor work, because there was costly material involved. We feel the cost should have been around $500 dollars, because he came at 9:40 and left before 12 o'clock !!!! The work was done well, the holes on the wall were left open  and we feel were were taken to the cleaners!!!!

Customer Service at West Plumbing is fantastic. Always courteous and efficient when I call. I've used their services twice, and they have always been able to come out with little notice. Brandon has been my technician both times because the 2nd time I requested him. Great wholesome guy, knowledgeable, friendly, helpful. Gives exact quotes for the job, reasonable prices, no surprises. Thanks West! I'll definitely be a repeat customer.

John with Harvey West was fantastic in proving me with the information I requested regarding changing out my water heater.  The technicians arrived promptly and in the Harvey West marked vehicle and uniform. The job was completed in the time they said it would be.  I'll be using them again the next time I need plumbing assistance.

We needed to have our sewer line checked because of a backup and Leo came right out to take a look. He was very informative and let me know exactly what the problem was and how they would fix it. He showed up exactly when he said he would and corrected the problem. Where they dug up the front yard they took extra care to make sure the grass would go back and not stand out. I can't recommend Harvey West Plumbing or Leo highly enough!!

Ok, hold onto your wallet because here we go.....We purchased a home in Wylie and undertook some major renovations. All we needed a plumber to do was hookup 3 facets, reinstal the garbage disposal and flip on the water. We had all the fixtures, piping, everything already in the house - it just needed hooked up.

I first called Paleyo Plumbing because they give free quotes and were fabulous to work with in the past, but they were so busy they couldn't come for 3 days (this is the sign of a good plumber, when they are busy) so I got desperate and called Harvey West, low and behold they could come immediately (not such a good sign....) These 2 kids who looked to be about 19 pulled up in the Harvey West MERCEDES BENZ work truck, spiffy uniforms and were so polite. I showed them what needed done, all the materials, they said it would take about 2 hours. So I'm just paying for the labor....right?

They type up an invoice....$1600!!!! I HAD ALL THE STUFF ALREADY, IT'S JUST THE LABOR!!!! I almost fell over and said absolutely not, I knew that was highway robbery and I'm not even a plumber. They quickly said they would call their office and with one phone call the price magically dropped to $600. This really pissed me off. That's like saying, Ha! We wanted to see how big of a sucker you really were...and we have to pay for the Benz work truck. Within 2 minutes I had another quote from a handyman for $200 which is exactly what I was expecting to pay.

The kids were nice, they were polite, they may have done a great job if we hired them, but I just don't feel like getting f*cked by a plumber on a Wednesday.

P.S It's $39 just for them to come out and give you a quote, but if you buy an $800 1-year service plan, then the quote is only $35. So for $800 you save $4. When you figure out that mathmatical logic, please let me know.

Don't like being critical, but feel obligated to protect my fellow seniors at Frisco Lakes. Had an outdoor faucet leak and used Home Advisor to find this plumber. With barely a look and no dismantling they quoted me $300 including a senior discount. I declined, but paid their $39 requirement for the call. I later took the faucet apart and discovered that replacement of a worn washer fixed the problem.

The two men who installed the water heater were excellent and patient.  Installing a low boy unit in a condo is not an easy task.  They did an excellent clean up during and when finished.  It was a pleasure working from them from beginning to end.  Great price too!

I would never use this company.  They are very expensive !!!  My wife called them recently to fix a leak under our kitchen since.  They replaced all the PVC pipe and charged us $390.  They were not there more than 45 minutes !!.  When I heard the price, I was very upset about the price and called them.  I asked what their service call/parts/labor price was for it.  I was told they charge by the job.  He explained the cost was $290 with my wife purchasing a $99 service contract.  I told them to cancel the service contract, but  the manager said it would save me only about $10.  The service call and labor costs more otherwise.  As my wife authorized the service I have no recourse except to let others know.  I called 3 other plumbing companies and NONE of them would have cost more than $250.  DO NOT USE HARVEY WEST !!!!

I wished I would of google the reviews before I called them. They over charge you and they created tons of sheet rock damage to my home.  DO NOT USE THIS COMPANY.  When I called to complain to the manager, he did not care.  His exact words are we are not responsible.  Please do not put yourself through this aggravation.

I should of looked at these reviews before I called them.  They are horrible, over prices, manager was rude.  They ran a line for my dryer, cut the hole in the wrong wall and did not do it right.  When I called to complain, they said it was not their problem.  DO NOT use them.

Stephen did a great job of removing and replacing the water heater in a timely manner- knowledgeable, accurate and thoughtful. Will be calling Harvey West Plumbing again for the next time I need professional plumbing work.

Jason is great, he is always helpful, explains the issue if options are available he supplies them.  No mess to clean up.  On time, polite, will continue to request him when we need plumbing services.

I had a leak under my sink & I called Harvey West Plumbing.  They fixed the leak under my sink but charged me $450 for 1 hours worth of work and a length of PVC.  I called the general manager, John,  and asked if this sounded high.  He told me I didn't understand how to run a business and talked down to me.  So, here's the bottom line...the hourly rate at Harvey West Plumbing appears to about $450 an hour.  I will never use them again, and I regret calling John, the general manager.

Worst service consult ever. Outlandish rate quoted to unclog a drain that wasnt even looked at. The price to fix a leaky faucet was almost $500 by itself. I paid the service fee and told the guy to leave. Total Scam. The service guy had zero communication skills.

Thieves!!!  Charged me over $400 for a $50 Delta Monitor cartridge.  And then didn't complete the work.  I have to tighten down the faucet handle myself.  DO NOT USE THIS COMPANY.

They were very quick to respond and very helpful. I did not end up using them(job was handled through the other realtor) but was very impressed with their customer service.

Have used Harvey West Pluming three times and have been extremely satisfied each time.  The first time I called them to look at my hot water heater as it was not heating water. The technician responded quickly and was able to replace the heating elements efficiently. This was over 3 years ago and I do not recall the price, but was very pleased with the company.

I used them again to replace a garbage disposal.  I purchased the $99  policy which waived the service fee as well as got me discounted pricing.  Again, very pleased with the work and price.  

The third time I used Harvey West was this past weekend when they came out and rebuilt 3 toilets, repaired a shower valve, replaced a bathroom sink, replaced the drain tray for the washing machine, and replaced a kitchen faucet.  I paid $2200 for the work and was pleased with the outcome. Larry was professional and the work was quality.  They may be priced high; but, I don't mind paying the price because I trust this company to do quality work. I also know if something goes wrong with what they worked on, they will be out to fix the issue.  

Price is important, but I believe trust in a company is more important.

Steven was on time and did a great job. It did seem  pricey, but I can't complain about the work done. Next time I will probably get bids first.

Have used HWP for several jobs. For the most part they have done a fine job. I did have one job that needed a followup.
Prices are a bit high, but they show up on time or earlier.

A tip for those that want new faucets inside...buy the faucet first...anytime you take from a plumber's inventory it will be expensive. Then you just pay for labor.

Horrific experience!  They damage our dryer top and tour out staircase to attic. I got pictures to prove.    After a lot of heated phone calls over months , they reimbursed.  NEVER AGAIN :(

Really good and reliable company. I had an outside faucet fail dispersing 5 gallons of water per hour. Someone in my neighborhood recommended Harvey West Plumbing and they came out first thing and fixed it. My service guy was Steve and he was very professional and polite as well. Thank you Harvey West Plumbing for turning what started as a nightmare morning into a great rest of the day.

Fast response. Fair price on hot water heater replacement. Charged $250 for a 30 minutes drain clog removal which seemed a little high. Guys we friendly and polite!

I've used Harvey West Plumbing on múltiple occasions except on my last recent project and I was satisfied with their services. Their fees are pretty much set and no hidden cost.

This is my first time using HWP and I can say I'm very pleased.  I spoke with them on Monday and they sent a technician out (he was on time, knowledgeable and very polite- very important to me).  It only took Chase a few minutes to look at my water heater and diagnose the problem.   He explained what needed to be done and gave me the quote for the service.  A bit pricey but I called and spoke to the manager John the next day and he explained the reason for the price and I felt better informed.  Although he was not able to install the heater that day he did come back the next morning as he said (on time again) and installed the heater.  I would recommend HWP and will use them again if I have a need.

Plumber showed up on short notice to quote me for some work to repair a gas leak.  I was then able to get an appointment scheduled for the next morning to get the repair completed.  Their pricing was competitive and the work was done as expected.  I would recommend Harvey West Plumbing for any plumbing needs.  I had a very positive experience.