I was putting in some outside lights in front of my house and replacing a broken outdoor fixture, and I needed a fusebox reattached to my house. I had gotten a bid from a landscape company that was $50 more a fixture than Jarrod's, and the other bids I got from two other electricians were comparable to GLE's. I went with Jarrod due to his good reviews and the fact that he was punctual and responsive to calls/e-mails. He was the first to respond and first to come out for a bid.
The day of install his electrician Dan had gotten there before Jarrod and arrived exactly when he said he would. Jarrod was picking up the materials. By the time Jarrod arrived Dan had already reattached my fusebox, (which they did for free), and had taken down the old fixture. Dan did a good job and finished that afternoon and showed me how everything worked. He cleaned up everything as well. After he left and the lights came on, one of the lights was not working, even though Dan had tested them all.
I e-mailed Jarrod that evening but didn't hear back. I called Jarrod the next day, (today, a Friday), and he said Dan had called in sick, that he was already going to have him come by, but now he couldn't today. He apologized for not returning the e-mail, that he didn't read it until late Thursday night. Jarrod said he was way down South still and asked if he could come back on Tuesday after Memorial Day to fix it. I told him, (nicely), that we had paid for the work and would like to have it wrapped up, could someone come by some time today. Jarrod dropped what he was doing, came to Round Rock, fixed it, then headed back to the other job after he e-mailed me it was done. If I have any more electrical work done I will be calling Green Light Electric, I added him to my phone contacts.