BillyGo

Our kitchen sink stopped draining over the weekend. So I reached out to a few via Yelp's Request a Quote feature, and billyGo immediately responded, directing me to their website, where I could make a same-day appointment.

Matthew was our technician. He was professional and friendly and was able to diagnose the issue fairly quickly from just our conversation. He said it sounded like the clog was further down the line, and after he investigated the issue, he was right.

I recommend billyGo to anyone looking for a plumber who needs same-day service. They're affordable; there are no hidden fees, and their professionalism is beyond compare.

My husband was so impressed he said, Save their number so we can all them for the next time.

Had some work done by a foundation company.  This company contracted with BillyGO to come out once all work was complete to ensure there was no plumbing issue caused by foundation repair.  A BillyGO rep comes out, does his thing without any tools or equipment only running water and doing a visual inspection.  After about 45 minutes he  tells me there is a disconnect and presents me a $2,500 proposal to locate the problem, and says once that's done he could give me a price to fix it.    I took his proposal, and told him I'd get back with him.  I then called another plumber  (I used before) told them what I needed. They came out with a snake camera and did a complete inspection of my pipes finding NO DISCONNECT.  This plumber charged me $316.00 for the inspection and to tell me there was no problem and provided me with a video copy of the inspection.   LETS JUST SAY BEWARE!

Over the past two years--with one serious exception that is ongoing--I've been pleased with BillyGO. I've used them for a replacement capacitor on my condenser unit after hours, and was thrilled with the results. They replaced a toilet downstairs for me, came out to add a hard start to my condenser unit which was throwing my breaker, cut off and sealed a poorly built broken sprinkler line that had been damaged by the previous owner's foundation work, did checks of my heating and plumbing as a part of the membership (I'm a member, it saves 15%), and did two hydrostatic tests of my sewage and water lines.

But today, as I sit with an incredibly high bill for a two-tunnel under slab tunneling to repair a few breaks in a sewage line, I feel a bit frustrated. The job is: two access points under my slab, one for an up-to-15 foot tunnel and one for an up-to-20 foot tunnel. They subcontract out to a crew that digs down, excavates the soil, locates and repairs the pipes, and then backfills, etc. There is no permit required, is my understanding, because it's not over the limit of length for a tunnel.

The price is $21,200. They reduced this by $1,000 but I haven't yet seen the price breakdown they promised. In my situation, my sewage insurance endorsement on my homeowner's policy covers $2,500 to $10,000 based on the age of the plumbing, and I'll probably only get $2,500 covered.

I understand that major excavations can be expensive and as a business professor, I'm no stranger to profit margins and operating costs. I get it. Good work costs money, and BillyGO has always done good, reliable work for me.

But today, I genuinely feel a bit gouged, after asking a couple of other very highly rated plumbers just for their opinion with no chance of taking the job. One service said he wouldn't take the job now if I went with them instead because it would have to be too expensive to start over. But he did say despite the cost, BillyGO at least does good work and is reputable, which I knew.

Look, I'm on a time crunch. I need to make this repair before my re-inspection date in 16 days prior to closing in order to sell my house, so I'm a bit of a captive buyer. I want to endorse BillyGO wholeheartedly but after this experience, I'm more than a little jaded. Yes, I accepted the quote. Yes, I put $5,000 down (explained to me as $2,500 per access point for the tunnels), and I agreed to let them continue. But I have no choice, now. And it's better to keep my buyer in the game to sell him my home and cut my losses than look for a more reasonable price elsewhere, and lose my buyer.

Shop around. Could you find a high quality service to make two tunnels totaling 30-35 feet in tunneling for less than $21,000? I bet if I gave you 5-6 chances, you'd do it every time. And that's what bothers me about this. Again, they came down by $1,000 on the price which I appreciate, but the price is still far too high compared to all the information I am finding from other providers and online, and I didn't know better when I put down $5,000-nor did I have much of an option given my time constraints, even if I had wanted to back out and go with a different provider.

I'm disappointed on this one, and unfortunately it colors all the other experiences I had with BillyGO. I hope they make it right.

March2023: I could recommend this business, but something just seems fishy.
I searched Google for a plumber service that could come out the same day. I found it amazing that several of my initial calls to bigger TV type names couldn't get out until three days later. Hmmm...guess those TV commercials are really filling up the appointment book for them. LoL Too bad for them, good for this company and good for my family. This company had decent reviews online, so I decided to abandon the big box brand appointment that was scheduled for three days later. The company scheduler sent me a text message with the picture of the plumber who would be coming to the house. The plumber spoke about the price then offered a subscription plan for the same price. He mentioned another price which I didn't understand if that was a call price or rate. Hmmm...weird. I declined the subscription plan, accepted the price I thought it was going to be, but was charged the higher price? The plumber was seemingly competent and capable. He wore shoe covers and was professional in all contact. He represented his company pretty well in my opinion.

Came home midnight 12-23 to a garage and hall way full of water. The water heater decided to give out while we were out. Submitted an online request at  plumbing around 9am Saturday 12-24, (Christmas Eve) and left a voicemail with Jason.

I received a text instantly saying a rep would be with me as soon as possible. I received a second text 4 minutes later saying my time was important to them and someone would be with me momentarily.

Today, Monday the 26th at 10:48 am 9:22pm, I received another text asking me to call their office and schedule service. I asked what service? I had found another plumber through my son-in-law who came out and replaced the heater a couple of hours.

Their excuse was they were busy Saturday...

You know, I get it if you can't provide services because of a backlog, but I don't understand not responding to an emergency request at all until 48 hours later, especially when your website says you have 24/7 service, including weekends AND Holidays.

Amazing company, Keith was our technician.
So kind and professional, no hidden fees or service call fees.
Honestly diagnose and repaired quickly, no added or pressure sales. Will definitely call again for other repairs we have coming up!
Thank you, Billy-go
Mr &Mrs Shanks

BillyGo is a NO GO. STAY AWAY !! Choose someone trustworthy! They say NO FEES, FREE consultation & fraudulently charge you $120 anyways, such a SCAM.

The tech comes over & gives me a quote to fix the AC for $4000+ to put some freon in + $400+ charge for diagnosis & $120 trip charge. I told him I was advised no fees unless I decide to pursue further, he said that I was misadvised. After a mini argument, I reluctantly paid the $120 & the tech was kind enough to not charge me any other fees.

All I'm saying is do not fool the customer-just be honest & disclose all fees & charges upfront. Cheap marketing tactics will only give your customer a bad experience & leave you with a bad yelp review & you lose potential customers in the future. Integrity is key.

BillyGO was one of the first to reply to my request for a quote to replace my water heater. The technician was right on time to my house and was knowledgeable about my issue. He even left an indicator that would notify us with an alarm if water started to come into the area (which worked the following night - LOL). Though we ultimately had an acquaintance install our water heater, I felt that billyGO would have performed the job proficiently and without surprises. I probably would have gone with billyGO, even if the price was one of the highest. Perhaps the higher cost was due to add-ons or extras that might have brought the job up to and over the current requirements. I feel that if you want to have your plumbing job done professionally without future concerns, billyGO would be a great company to go with.

This business came to my home and did work and 3 days later I called them due to the action needed to be repeated.  They have a 30 day guarantee and even today it's still within the 30 days and they are refusing to stand by their guarantee.  This is horrible business.  And it will now be turned over to the BBB due to not honoring their own guarantee.   Don't hire this company use a reputable company that will stand behind their work.

We had a leak related emergency last night and didn't know who to call. We tried a few other businesses and everyone else was booked or closed. Thankfully we found these guys. The friendly and responsive dispatcher put us in touch with Quan who came to our rescue at almost midnight and stayed until 2 AM.
We really appreciate him coming all the way from Allen to our home over an hour away from his after he had just returned home for the night. Sorry Quan's wife (-__-;). Thanks for your help guys!

I needed to replace the water outlet behind the fridge. BillyGo was the only provider available to take care of the leak before it caused even more damage. I don't have a solid grasp of rates on plumbing jobs but I have a strong sense that I have over paid for the service.
Other than this, I am satisfied with the titimelineslynes, responsiveness and quality of work done.

I used them years ago to complete a bathroom remodel and they did a great job for a reasonable price.

However, 2 years later, I've gotten several estimates from them for plumbing and for HVAC and all of their estimates are at least 3xs as much as the next two estimates I've received.  Their pricing is LUDICROUSLY expensive.  

They wanted to charge me $30K to rough in a new plumbing/drain line for an addition including new gas line location (5' from existing location).  The next 2 were for $9000 and $7800 for the exact same services.  I mean they REALLY do try to gouge you.  

Outside of their pricing, they're on time, professional and knowledgeable - but if you're looking to pay a reasonable price, look elsewhere.

I read multiple negatives renews about BillyGO and was initially very skeptical.
Yes, I would admit their prices are slightly on the high end. However, I'm giving five stars, and I do not regret paying a little more for the outstanding service I received from the technician named Rhetts and their schedule/administrative service.
Rhetts came on time 100% prepared to identify the issue with my water heater and explained the root of the problem and ways to resolve it.
He is very knowledgeable and knows how to do his diligence and think out of scope.
He is the guy who goes above and beyond to get things done well.
No such nonsenses like; This is a unique problem, this is not as easy as it may appear, I need to run to Home Depot, or I cannot do this because I have another customer in an Hour, etc.
I do not know about all technicians working at this company. But I highly recommend BillyGO if you want service on time and Rhetts as a technician for all your plumbing needs.
Also, scheduling on their website is as simple as it gets, without stupid questions, just straight to the point.

If you value money do not use this company. Are the responsive?  Yes. Do they do good work? Yes pretty much. If you have no other option and have a major issue, maybe use them. But I would recommend trying your hardest to find another company. I can give you a list of 5 other plumbers just as good and 1/2 to 1/3 the cost.  I believe if you don't know any better then you would pay the price. I used them 2 years ago and the price was low and competitive. Fast forward to now and the cost has increased more than 400% for labor only. That's ridiculous.

Being a member of the Porsche Club and getting recommendations from a member there I figured this was the place to go. It's been over 100* lately and takes the house forever to cool off, they keep saying someone will come out and take a look, but no one has shown up yet. From other folks I have talked to after the fact I find out they are very expensive, other reviews backup this claim. Beware.

My tech was Keith Morrison and I must admit I was a bit nervous about my issue of the leak. However he was patient and informative and took the time to make sure I knew options that may come up. He made me feel better about leaving my plumbing problems to this company!

Though I had not heard of this company before,  I am so happy that I found and chose them.
The are the nicest people who made temporary repairs,  required by all insurance companies. They were quick to respond, honest and gave me a extremely fair price. I would not use any company other than BillyGo and recommended them to friends and neighbors.

To all BillyGo staff, thank you for a great job, helping me in a time of need. You are certainly earned my 5 star review.  You all even 6 months after the job, knew me, the job and specific details that really helped me with litigation against my insurance company, Liberty Mutual who have avoided in paying for TRUE damages that they owe. BillyGos notes from the beginning were correct, honest and well documented and have the same HONEST  evaluation and memory so many months after the repair.
I can only hope that this review gets you more business, but more importantly gives people the knowledge that they are making the right decision to hire you. There is not 1 thing that they could improve on,  perfection is as high as it gets.
Thanks again for a great job.

Plumber was nice.. but his quotes were so ridiculously high... when I say ridiculously high we're talking 10,000$ over priced!  they were very responsive.. just not honest with prices. Saw a young desperate female with major slab leaks and quotes astronomically high for a redirect.

They showed up on time and worked hard. My house was a complicated complete sewage line replacement and it seems like everything is good. We had one small issue about 2 months after and they came out immediately and fixed the problem.

Marco came out to inspect our leaky kitchen sink. He was knowledgeable about the problem, and immediately told us that the rubber piece had been installed backwards. He explained how the seal worked and why it needed to be put in that way.  And then, he said that it probably wasn't billable, and fixed it for us.

It took him about a minute to fix, but it saved us from a leaky sink spilling water all over our kitchen floor.  Great service from an honest plumber. Thank you!

Their assessment was $487.00 for a job I did myself for $23.00 in exactly 32 mins.

The 2nd star is because they had a really awesomely professional new guy who came to do the assessment (obviously he had no control over the price).

They came and quoted $140 to replace the kitchen faucet. Showed up and changed to $277 (for 30 mins of labor). I accepted not realizing the first quote (my wife didnt tell me, assumed it was standard). Complained but no response. Leaving 2 stars b/c overall they did a very good job on installation itself.

During the winter storm of February 2021, billyGo's team showed up at the scheduled day/time to repair our busted pipes (our water had already penetrated the house a couple days before and been turned off).  However, billyGo's team also were also able to service several of our neighbors' homes that were experiencing immediate flooding (i.e., as temperatures climbed above freezing that day, pipes were busting all around us).  It was a blessing.

And, in just a couple short days, billyGo's team came and installed two tankless water heaters for us, resulting in our pipes and water heaters being repaired before the week was over.

I highly recommend billyGo for any of your mechanical, plumbing or electrical needs.

Shown up within half hour after I initially called and did a wonderful job. I would highly recommend.

Spent about $1K on reconnecting a kitchen sink and two bathroom sinks after new countertops were put in - one of the bathrooms did not have the shutoff valve working and needed a little more work in the wall, but still just feels really high/expensive for about an hour of work.  Probably won't be using them again.

These gentlemen are the best.  Honest work, honest pricing, courteous, respectful.  They have a genuine interest in doing the best work possible. Would use them again and would recommend to anyone needing plumbing of any kind.  Also very prompt and great communication.  They replumbed my entire house.

I have been extremely pleased with BillyGo. I've had the misfortune of having a pipe leak and AC fail over the past 6 months. BillyGo has been there to help each time.

Each issue, I opened the app and scheduled someone (usually within the next hour) to come without an emergency fee. Once at my house, they assessed the issue and told me exactly how much it would cost. Both situations, the cost was reasonable - certainly not for free, but didn't cost an arm and a leg either! I could not recommend this company higher! Edward (for Plumbing) and Robert (for AC) is a great combination! The installer guys for the AC were great too.

Two minor things to consider: the only way to schedule a service is through the app. You can call, but they'll direct you to the app. I recommended BillyGo to my parents, but they don't have a smartphone (people like that still exist!) so they went with someone else. Second thing is that they do have a financing option which I really considered for the AC. It is with a 3rd party and they didn't seem real trustworthy. I'll definitely work with BillyGo, but unsure about the 3rd party finance people.

Overall, highly recommend! They were extremely quick, professional, and didn't charge arm and a leg. Wish they did more services. Chimney and Electrical would be huge!

Helped with a sewage blockage and did a great job. The plumber was on time, professional, and very polite. I would use them again in the future

Made appointment at 8. Called me 7:26 am, made sure the appointment. I was there at 7:50. And was told the tire was flatten at 8:01am. Okay, asked when the technician can come. Office did not know and I said I will wait but it can not be too long because I will have to go to work. At 8:40 am, office called me telling me there will be a technician come within 40 minutes. 9:40 nobody appears. Called them, telling them if the technician don't appear now I would have to go. They said the technician will come in 20 minutes. So I turned vehicle back to wait. Luckily, technician comes within 5 minutes after the call. Talked about all the issues and want technician give me a report as soon as possible because I was supposed to go to work at 10. Technician came too late so eventually there is no time for him to finish his job and I have to leave. Got up at 7 and waited until 10, and nothing was done. Second day I requested the job again, but I was rejected because there was an issue yesterday.
Really should not call them to come because they will never have the time sense.

They offer to send a person to inspect the damage free of cost and then quote 2X. Quoted me $800 for a simple replacement- got it done for $240. Stay away!!!

Their scheduling app was great and convenient to use! Took more than one day to fix our plumbing issue but they had to order an extra part. Overall a great company to use for a quick and painless fix.

They communicated well but there were slight issues with how repairs were made and they needed to make multiple return visits to get the issue finally corrected. I would call them again if I was in a pinch.

I have to be honest, I was a little skeptical at first since this is a new company. But I was pleasantly surprised by the quality of service from begining to end. You first start by downloading their app and booking your service requirements through it. The app will show multitle one hour windows for the date you want them to come. My tech, Edward showed up within the time window and sent text notifications before arrival. I had a water heater issue with the pilot light not staying on. Edward was able to resolve the issue without having to replace expensive parts. The price was very reasonable for the service provided. I will definitely use them again.

BillyGo Plumbing was amazing. They arrived promptly within the hour timeframe of my appointment. They quickly identified the problem and were very up front with me. Everything was fixed in a timely manner with excellent, courteous service. I can't say enough about what a great job they did. Their app is also super convenient to use and very user friendly.

Needed a plumber on Sunday. After 5 other companies weren't able to show up until Monday, I found billyGO.  Not only did they show up within 3 hrs after my call, they fixed the hose bib problem in ~15 min! Star set up the appt and Carlos was great! Not even the big guys that advertise on radio and tv were able to make it to our house.  And I even saved $60 off the $120 after-hours premium by paying online.  Prompt, professional, knowledgeable and friendly service. We highly recommend billyGO for your plumbing needs.  #wegotourwaterturnedbackonquickly!

We have used them twice already after buying a new house in Grapevine. Scheduling an appointment is so easy I thought I was missing something or it was a scam. Apparently they are trying to be like Uber for plumbers. This scheduling app really should catch on for other services. Both plumbers have been very competent and have fair prices. We will use them again and recommend to others!

Scheduling on the app was easy and convenient!  I love the notification that someone is on the way, too.  My hot water valve had just gotten turned off ‍, but Edward was kind and helpful and showed me how to fix it.  I'll be using this service in the future if needed.  Thanks!

Amazing from start to finish! I needed help with clogged drains outside of house on a Sunday afternoon. Adam listened to my concerns and urgency and found a way to get a plumber out ASAP. He helped me with down loading app on phone to receive after hours discount. The plumber who came was named Jorge. Super professional and also helpful with getting me a discount. Price was super reasonable and Jorge had problem resolved very quickly. Will definitely use this company again.