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Alliance Plumbing Services

Alliance Plumbing Services

Plumbing Service
15502 Old Galveston Rd, Ste 608, Webster, TX 77598

Description


Do you have a slow-moving drain? Or a toilet that refuses to flush? Is it time for a bathroom or kitchen upgrade? No matter what your particular plumbing needs are, Alliance Plumbing is there for you. As a local and family-owned plumbing service company, we are your ally for every plumbing issue you encounter in your home. We have been proudly serving the Greater Clear Lake area for years and have built a reputation for our ability to fix any plumbing job right--right away. Our Webster plumbers are certified, highly trained, and equipped with the latest methods and tools to solve even the most challenging plumbing problem. Call us today.

HISTORY


Established in 2003.
Alliance Plumbing was founded by Kelly Caudel, a 2nd generation Master Plumber with over 24 years of experience. We maintain membership with multiple business organizations that promote best practices and business ethics. Alliance Plumbing's commitment to customer service and 100% customer satisfaction has enabled us to grow and continue to service our community over the years.

ABOUT BUSINESS OWNER


Owner, Kelly Caudel, is a second generation master plumber. Growing up in a plumbing family, his father is also a master plumber. The Caudel family are residents of the greater Clear Lake Area and have been providing professional plumbing work for decades. We’re lifelong citizens and we love our community!

SERVICES


Reviews


Vincent C.
Vincent C.
05/09/2023 12:00:00 SA
Had Nick come out and he was very punctual and knowledgeable. Was able to fix my fridge line without cutting into the wall, which was appreciated.

Liana R.
Liana R.
2/21/2023
We had Alliance out multiple times this year and they've been great every time. I'm sad I can't remember the name of the guy who fixed our shower leak but I'm old so.... But Nick and Stephen were out today and were very professional despite me . They fixed our hot water heater leak and gave us a bid to repipe the house (because our house is old, too). They seem honest, trustworthy and nice so that's all good! We'll keep calling Alliance when we need plumbing help.

David D.
David D.
3/30/2023
They had our water heater replaced which was in the attic and they kicked the condensation pan while they were taking the old water heater out and they left without properly placing it back and I had a leak that required replacing sheet rock and painting.   Kelly the manager assured me that someone would come to fix it but the guy kept rescheduling so I called Kelly and he said he would try and fix the issue once again no response.   I will never recommend them to anyone.

Sandra K.
Sandra K.
2/18/2023
Alliance installed a toilet riser in bathroom and a hot water heater in our garage. They were extremely prompt, very professional and the entire job was completed to our satisfaction.  I will be calling Alliance for any future plumbing needs.

M B.
M B.
2/15/2023
Our upstairs shower was leaking resulting in damage to the ceiling in our bedroom.  We contacted Alliance and they responded immediately!! They sent over Nick who was amazing! He was friendly, knowledgeable and efficient. He discussed pricing and options before taking action.  Nick thoroughly explained what the problem was and how we should fix it. I highly  recommend this company and ask for Nick!

Josh H.
Josh H.
01/03/2022 12:00:00 SA
I have been using this company for my business for the past 3 years. From large scale plumbing jobs to fixing faucets I can always rely on them.

The frost last year my business' outdoor pipes all burst. They were there next day (even with supply shortages) getting it fixed.

Great value, great service, great people and great business. A +

Adam H.
Adam H.
8/24/2020
We were a weekend 'emergency' call and, as a result, a journeyman plumber came to help us solve our problem. It was expensive as all get-out ... But I'm not complaining. (He was clutch.)

As I've done many times before, I used Yelp to call for bids/responses. Alliance was not only one of the first to respond, but was the *only* plumbing company that actually read my request: Help! I thought I could install a new shower panel, but I was wrong!  Believe it or not, several companies auto-responded that they could ...take care of my needs on Monday... Why bother -- other than to confirm that you only work 40 hours a week?

The thing is, most of us understand basic plumbing. But the vast majority of us are lost when it comes to anything beyond adding a splitter on a water hose bib. These guys know their business. And they respond very quickly.

If your plumbing ego is like mine -- falsely grounded -- make sure you put this company in your Rolodex. They'll come to your rescue.

Craig L.
Craig L.
02/08/2023 12:00:00 SA
Had a water leak in the front yard at the meter so it ended up being my problem rather than the city's to fix. Called Alliance Plumbing and they had someone out here within 30 mins. Nick was a great representative for their company, he explained where the problem was and gave me some options on fixing it. One was to just replace the part that was broke or I could get the whole line replaced. Went with option one since that cost was significantly lower. Nick was helpful explaining the process of the job and made the fix quickly even tho he got hit with some rain while he was working. If Alliance Plumbing Services has other workers like Nick, then this company should be around for a very long time, he's the type of employee all companies strive to have on their staff. As long as the fix holds up well over time I will definitely continue to use Alliance Plumbing Services in the future. SUPPORT LOCAL businesses and avoid corporations if at all possible.

Kimberly K.
Kimberly K.
9/19/2022
I have used Alliance Plumbing in the past for a re-route and re-pipe so they were the FIRST people to call when I awoke to noises I determined were coming from my attic. I called Jean and she lined up Augustin Villa to come and diagnose the situation. Lucky for me it was only air that had somehow entered my line and was making one of my lines bang on the beams and framework! And he even showed me how to remedy myself if this was ever to happen again. While he was here I asked him some questions about my water heater purchased in 2008. He gave me a quote, and was able to install a new one right away and educated me on the unit. I am super pleased. They were able to get this delivered to Augustin while he did some prep work and he was fast, courteous and I didn't have to clean up a thing. I cannot say enough good things about Alliance! They take the STRESS and worry AWAY! Thanks team and thank you Augustin!! My new last water heater

David N.
David N.
9/20/2018
Recently, I had a water leak from the main line going into my house.  The yard was filling up with water and I needed it repaired ASAP to prevent a super high water bill.  Lucky for me I was able to find Kelly with Alliance.  I called them at 8 am and they were at my house a little after 9 am.  I showed him the problem and he assessed what it might cost to fix.  He gave me a very reasonable estimate and I agreed to it.  

The work was done very professionally.  By no means was Alliance cheap but often times you get what you pay for.  They are experienced, insured, and bonded.  With plumbing, I'd rather just get it fixed ONCE!

Jed B.
Jed B.
07/02/2019 12:00:00 SA
I have a house in Galveston that needed some plumbing work. Actually it turned out to be quite extensive and required a professional.

Jesse from alliance came to help out. He was very professional and timely. Also this guy did not give up! Jesse worked on my project until very late in the evening.

I was extremely impressed by his commitment to resolving my plumbing issue and providing quality work. This guy has a strong work ethic and it was apparent within the first few minutes.

He had to return the next day to complete some of the work but he called ahead and he showed up on time. I think that's a pretty big deal in Galveston because most plumbing services I have used here operate on island time and I found that to mean they may or may not show up at all or they may demand payment upfront and not come back or they may even be intoxicate on the job.

However,Alliance was prompt, professional and completely reliable. I trust this company and I will use them again.

I will share that they are not cheap, In fact I would say they may be on the highest end of cost per hour. However,  my job was completed to my complete satisfaction and I didn't have to deal with island timers. This may not have been a discount job, however, you get what you pay for and I feel I got a very good value here.

Also, my place was left in pristine condition when Jesse left my house and again this work was extensive. Also, the office called me the next day to check in on my experience... all aces with this professional crew!

Curtis S.
Curtis S.
7/22/2020
Don't use this company. They are severely overpriced. Almost $700 to replace flange and wax ring on toilet. Parts less than $100.

Brian P.
Brian P.
8/21/2021
Alliance Plumbing's service technicians are always extremely knowledgeable and professional. I would definitely use them again in the future and recommend their services.

K M.
K M.
10/09/2019 12:00:00 SA
They first and foremost keep petitioning to delete my review. They botched a sink repair that I ended up having another company actually finish the work. They then did not want to refund me or reimburse me.
Jean is rude and not very transparent. Neither is Kelly, they both don't truly care about the work they do, just how much extra they can upcharge you for mediocre to moderate service. I will never use someone who charges $400.00 to install a sink that I bought, only to mess it up and I have to then get another company to do so. If you see these trucks, run for the hills.

Michele A.
Michele A.
2/19/2021
Lifesavers for me - Mother is 83 broken pipe no water in this catastrophic weather - Jean in the office made me feel secure - that my  mother would be helped.  Sean and Bryson took care of the plumbing and checked out water heater and made sure everything was working before they left.  Thank you so very much -  Here in NY i can feel secure that my mother is safe.  Thank you thank you thank you.  They are A+++++ for me.  Quick replies and fabulous communication

Daniel A.
Daniel A.
6/25/2019
The plumber that was sent out his name is Blue did a great job fixing a leaking gas line at  the meter. He was very professional courteous I could not say enough good things about Blue. He gave me different options and explained everything very well. I would use Alliance again. I thought the price was fair for what he did. If you call them ask them to send Blue to take care of your issue.

Sean W.
Sean W.
10/02/2019 12:00:00 SA
Had them out today to fix a leaking shower and was beyond impressed. Fast response and polite staff. Chris was my plumber today and he was knowledgeable, professional and courteous. Would definitely recommend this company and especially Chirs.

Matthew J.
Matthew J.
5/29/2020
Great service at a fair price! Used them twice and both times very professional and helpful.

Jodie À.
Jodie À.
3/15/2016
Agustin was very efficient.  Replaced a drain spud and installed a new kitchen faucet.  Explained everything.  Asked if I had any questions.  He did a very professional job. I would not hesitate to call Alliance Plumbing again. I definitely recommend Alliance Plumbing and Agustin.  This is the third time I have used this company.  Thank you.

Stahl W.
Stahl W.
10/19/2017
They are my plumber!  Augustine , who has been here several times does a great job, and a great human being!  I have been very happy with the work they have done for me.  I have used them for at least ten years!

Sam S.
Sam S.
03/11/2019 12:00:00 SA
We used them for a commercial repair. They messed up more than they fixed and when asked to take responsibility for their mistake they wanted to charge us more. Eventually had to call another plumber to fix what they broke!

Shao-Chun Y.
Shao-Chun Y.
3/14/2017
Second time using Alliance Plumbing and I am very pleased with their results! Robert was very personable and took the time to explain how he was fixing our shower. I was very happy with the results. Thanks for the help!

Joanne V.
Joanne V.
3/17/2019
Excellent service. Quality work! Very professional staff.   I had a small water heater installed and a back sink replumbed. Works great.

Celeste S.
Celeste S.
11/05/2014 12:00:00 SA
Our rep was Steven and he did an excellent job for us!

We had two issues - a garbage disposal issue and a toilet leaking issue.  Both were  fixed promptly and he was very friendly and informative.  

I would definitely recommend Steven from Alliance Plumbing!

Debbie M.
Debbie M.
4/28/2016
Best plumbers I've ever used. Every time I've had an issue they come out right away! Augustin and Matt are gentlemanly professional straight shooters. Call alliance for all your plumbing needs. You'll be glad you did!!

Greg G.
Greg G.
01/08/2016 12:00:00 SA
Carl was prompt and professional.  He explained the work and pricing up front.  Did a quality job replacing an outside hose bib.  I would use Alliance plumbing again in the future.

Marissa S.
Marissa S.
3/26/2016
Could not ask for better service! Steven is an amazing analytical technician. His coworkers were friendly and accommodating with my small dogs. He had to reroute my entire hot water line due to a foundation leak.

Tiffany S.
Tiffany S.
01/05/2016 12:00:00 SA
Matt C. & Kelly were great! The office person was kind enough to keep us posted on arrival time and educate us on the process. The team was efficient and professional.

Valerie H.
Valerie H.
03/10/2015 12:00:00 SA
Agustin arrived on time and provided us with incredibly thorough service!  He helped me to fix a running toilet and a sink faucet explaining to me the whole time what he was doing.  As Agustin said, he taught me a plumbing course for the price of a service call!  :)  Agustin was also able to give me price quotes directly on what it would take to replace a few parts and unclog a shower drain.  I would definitely call Alliance again.

Amy F.
Amy F.
12/30/2015
Matt C. Is completely knowledgeable, honest and up front about our options! We are very happy with the work done, excellent work. We will be calling on this company again. I cannot say enough good things!

John D.
John D.
8/22/2016
I had a galvanized tee in my attic that was leaking; The water was dripping on to my upper bathroom ceiling. The response time was great because it needed to get done. The work they did looked good but only time will tell. They replaced the tee and added some piping. My major complaint is that the cost was nearly  $900!!! It took them about 2.5 hours.

William W.
William W.
07/12/2014 12:00:00 SA
Prompt reliable service.  Agustin is knowledgeable, considerate, friendly and efficient. You can expect very professional plumbing from Alliance.  Will continue to use them.

Ann M.
Ann M.
08/10/2017 12:00:00 SA
We are so pleased with Alliance Plumbing! Matt was prompt and professional. He took time to explain our options for the hot water heater. Once we made our decision, he completed the project thoroughly with great attention to detail. This is the second time we have used Alliance and will definitely recommend them (and Matt) to others. Thank you!

Dan S.
Dan S.
2/23/2017
Augustin was prompt and professional and identified and fixed the problem quickly.  Obviously everyone hates having to call a plumber, but if you have to then call Agustin.

Cindy K.
Cindy K.
06/05/2015 12:00:00 SA
We had to come and write a review as quickly as we could.  :)  It was such a wonderful experience that we just had....not only is he professional, nice but also very knowledgeable!  it is so hard to know when you call a company if you can trust the people coming out to do the work....We have had other people come to the house to do work on our house, and we were not happy at all...and we were honestly very worried about who we should call to get help with our water heater....and I have to honestly say that Agustin restored our faith in having someone come to our house to do work.....He took his time to explain exactly what was done and how we could take care of the water heater and much much more!!    We highly recommend Agustin at Alliance Plumbing. A company is only as good as the people that make it, and Agustin makes Alliance Plumbing the place to turn to when the need arises

Leslie M.
Leslie M.
12/02/2016 12:00:00 SA
Alliance Plumbing is amazing.  Jean couldn't have been nicer, and she definitely talked me off the ledge.  And Agustin saved my weekend with an emergency call on Friday night.  He explained everything, informed me in advance of the cost and the possibility of other necessary procedures, and then fixed everything quickly.  He's not just a great plumber, but a very nice person who truly cares about the customer.  I highly recommend them!

Michele W.
Michele W.
1/30/2013
$190.00 for a stopped up toilet!! It took 20 minutes to unstop it, and it was not an emergency call. He didn't show up until the next day. I understand ppl need to make a living, but come on. I don't know another business that charges that much for 20 minutes worth of work.

S R.
S R.
3/24/2014
Wonderful service and exceptionally knowledgeable plumbers. Kenn helped replace the wax seal under our toilet after it began leaking. Because of a tile issue Kenn took the time to explain all of our options and helped me to make a decision that fit our budget. He also helped with other minor plumbing repairs around the house with a pleasant and professional attitude. We will continue using Alliance for plumbing.

Lee T.
Lee T.
11/19/2015
These guys have saved me a couple of times.  The first time was to repair damage done by another area plumbing company and then do the job that was supposed to have been done the first time.  Alliance clearly had more knowledge and courtesy than their competitor.  The second time was to correct a deficiency on a home inspection report that I needed fixed quickly. For a non-emergency repair they were still able to fit me in in very short order and fix the problem.  They are upfront and honest about the job and always professional. These guys are my go-to plumbers for the area. Highly recommended.

Dick D.
Dick D.
05/01/2014 12:00:00 SA
Pros: Carl proved to be a honest, caring professional. The work was performed quickly and he cleaned up around the site that wasn't required of him to do. He listened to my concerns and attempted to find the problems as best he could. My family and I felt very safe with him in our home.

Cons: Just as another customer added..for the price, he could have suggested how to fix this without such a large price tag to the consumer. Obviously, that takes some money away from the company, but in the long run, you create long-term loyal customers.

Colleen C.
Colleen C.
3/20/2015
Matt was professional and extremely competent. Did annual inspection and flushed hot water heaters in attic for me. Took care to wear booties in the house. Lost star was not for Matt or quality of service. Very expensive service ($224 with 15% discount), sometimes it's worth it to get it done right. Was scheduled as first call of AM and got bumped by a half hour, but was given an hour plus notice so I knew not to expect them. Guessing there was an emergency call. Took time to explain home care - shut off valves, that the dripping I saw was from AC and should have it checked before anything was damaged and before the busy season was in full swing.

Erin A.
Erin A.
4/21/2015
Augustin was a pleasure to deal with!  He quickly responded to our issue with the leaking toilet and fixed it in no time.  He also made some suggestions on how to avoid the issue in the future.  I was very pleased with the service and would definitely call on Augustin again!

S. A.
S. A.
02/09/2017 12:00:00 SA
After having a bad experience with a local Friendswood plumbing company, I was worried about getting someone else out here to fix the problem. I called Alliance & they were able to send someone out the same day. Carl & Robert called before arriving so I knew when to expect them. They explained to me exactly what they were going to do & how much it would cost before they got started. I liked that they were able to pull up the quote for the service on a tablet where I could see what I was actually paying for before the work was done. I agreed to the work & they got started right away fixing a bad clog affecting the washer, shower, & toilet on one side of the house. They completed the work quickly & efficiently. They were even able to troubleshoot a small problem I was having under my kitchen sink & gave me advice to keep my dishwasher problem-free. Alliance has earned a loyal customer & I would trust them with any future plumbing needs.

Robert H.
Robert H.
10/23/2008
I had several minor plumbing problems in my house. I did have a leak that needed  attention immediately.  I was given a quote in advance and could have said no.  So far, the work appears to be quality work. The problem is the work done I paid 404.00. I needed the leak stopped NOW, so I authorized the work and paid the bill.  This was extremely high for 2 hours work.  That's 200.00 dollars an hour.  I will definately shop the competition for my next plumbing repair.

Joy V.
Joy V.
03/07/2014 12:00:00 SA
My wife and I were having problems with a drain and I had read really great reviews about Alliance Plumbing. I called for an appointment and Agustin was able to make it out a few hours later which was fantastic because they had to work us in. He was able to tell us the problem and give us a price before starting the work. He was able to clear the drain after a few tries and it worked perfectly AND he cleaned up so you would have never known there was a mess there. He also pointed out some plumbing problems in our garage and gave us ways to easily fix them. They are our new go to plumbers.

Sasha E.
Sasha E.
10/24/2013
We are very fortunate to have such a quality plumbing company in the Clear Lake area.  Our family has utilized the Alliance Plumbing services for years and have been very pleased and would highly recommend them.  Agustine is amazing, very patient with our older home, and thorough in explaining what is needed and how it will be done. He goes out of his way and provides exceptional service. This is a family owned business and they care about providing quality service and are always quick to arrive and fair in pricing.  They also offer a service program providing discounts that are very helpful and very nice and careful with our rescue dogs.

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Hours



Mon 7:30 AM - 5:30 PM

Tue 7:30 AM - 5:30 PM

Wed 7:30 AM - 5:30 PM

Thu 7:30 AM - 5:30 PM

Fri 7:30 AM - 5:00 PM

Sat Closed

Sun Closed

Location


City and Beyond Handyman Services location

Manager


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