A-One Electric

Karen responded very quickly to my online inquiry, and was available within a day to come by for an estimate.  Her team came by to install a Haiku wall control unit into an existing outlet, and to run a line and install a new light figure in the closet.  Price was great, they cleaned up after the work was complete, and she came back later to check out another issue we had.

By far the best experience we've had with a service company!

Bathroom Remodel

Finally!  A professional electrician who doesn't price gouge you!  The technician was kind and easy to talk to.  He did exactly what I needed.  Other companies had quoted me 50% more than what A-One charged.  We will definitely be using them for all our future electrical needs.

Where to begin?  Our electrical panel was having some issues with the breaker to the Microwave tripping every few days, we also needed some assistance with flickering lights on the dimmers, and a ceiling fan that would not turn on when the switch was flipped (you had to flip it twice and then it would come on, kind of annoying).  

They sent an inexperienced electrician out to look at the breaker, the owner even admitted that he wasn't experienced.  He was here for about two or three hours and was dumbfounded by everything I showed him.  He tried to convince me that the breaker that was tripping was being tripped by a gecko that was in the box when he opened it.  That's a pretty strong gecko and very selective in choosing the microwave that is only the 220 volt power supply in the box.  It's fine for people to learn on the job, but if he's that inexperienced he should be tagging along with someone until he knows what he is doing.

After about two hours of watching this guy scratch his head the owner showed up.  She talked a good game and was clearly knowledgeable but ultimately only solved the issue with the dimmers by putting a restrictor on the dimmer switch.  

She couldn't solve the issue with the ceiling fan and to this day I still have to turn it on twice to get it to work.  She told me that she thought there was a motor that needed time to power up inside the fan and that just leaving it on would fix the problem.  It didn't.  I also pointed out that I have the exact same fan (purchased at the same time) in three other rooms of the house and it turns on in every other room with the simple flick of the switch, just once . . . *crickets.  So that was left undone.

Now the breaker box.  She told me that the breaker box had too much direct sunlight on it and the heat from the sun was causing the breaker to trip.  Her solution was to space out the breakers so they weren't lined up one on top of the other.  I asked why my neighbors breaker which is right next to mine wasn't having the same issue . . . no answer.   Anyway, we went with her suggestion and she spaced each of them out.  Now instead of the microwave tripping every two to three days it trips once per day like clockwork.  The cherry on top was that she didn't bother to relabel the breakers after she moved them, she just told us which ones were which and we did it ourselves.

Charged us $886 for fixing our dimmers, not fixing our ceiling fan and causing our microwave breaker to now trip once per day.

We've used Karen and her crew at A-1 Electric several times over the years. Great response and results every time. This time we called from vacation to ask if they could install a 30 amp outlet before we got back. Since it was all outside, she gave me a ballpark estimate. I agreed, they came by and had it done in no time.

Andy & Kim

Awesome!  Karen (owner) came and installed two dimmer switches (one being a 3way and one conventional) as planned and at the last minute replaced two outlets that I was having trouble with.  She responded very quickly to my online inquiry with a phone call, and we had her out that afternoon in between her other jobs.  I appreciated her taking the time (and her excitement) to educate me in a few areas as we are new first time homeowners.  Local small business and affordable as well.  HIGHLY RECOMMEND!  :-)

Called in morning and work was done that afternoon. Had 2 different problems, a breaker that would not reset and an unrelated outlet that had no power.
Both problems diagnosed and fixed quickly and at reasonable cost.
I will use again.

Utilizing A-One for the first time, I was very pleased with the excellent on-time service and expert electrician, David and Marius..... the owner, Karen, sent for my light fixtures installation.  They were able to evaluate and secure the proper base in a recessed cam opening, to install my 2 new light fixtures, one being a rather heavy chandelier......The service electrician and apprentice were courteous, knowledgeable, efficient and worked well together to get the job done correctly.....A-One Electric/Karen is now on my speed dial....  I highly recommend them....Even if they had not been able to do the job, I would recommend them because of the quick response and expert analysis by the electrician on site......But, now that my 2 new fixtures are installed, I am enjoying them, knowing they are done right and safe!!!

I used A-One electric for some rewiring work in a bathroom project.  I have not ever used an electrician for anything in my house....usually what I need done is something I can handle on my own (turn off breaker and work on outlets, light fixtures, etc).  This time I was needing an expert to prevent me burning down the house.  Some major rewiring work.

At first I was skeptical of the high estimate Karen gave me...she gave me an hourly price estimate.  I hesitate with that because I always am under the impression that they low-ball for the bid on the work and then hit you with a huge cost.  I asked for a fixed price estimate and was told by Karen that unforeseen issues can cause the price to be higher on a fixed estimate...whereas the hourly has the potential to be less.

I gambled and took her bid.  When her two electricians arrived (one master electrician and one apprentice)  they were very professional, made sure to ask us any questions before doing any work, and cleaned up after themselves.  

Best of all, the final price was lower than the original estimate. Not to say that this will always be the case, but I did feel like they were honest with their work and did not try to screw me with a higher cost on the job.  

I would recommend them and would use them again in the future.

Had a self induced electrical short.  Super fast response, got the repair done quick and great price.

Old house with some new problems:  My house is 99 years old and is very well-built, with much of the original infrastructure in place, and when it needs attention, it requires a creative approach and a flexible mind. We called A-ONE, received a timely response and evaluation, then a comprehensive and professional bid with what I considered to be a fair price.  The job presented a few challenges, but they were overcome and without complaint.  Karen, the owner, and the two technicians who completed the job, David and Douglas, were a pleasure to associate with.  All of them were forthcoming about the job and our questions, were professional in their approach, were pleasant with a sense of humor, and there was no loud music or shouting.  What a blessing.  A-ONE is locally owned, and I highly recommend.

Update. Never ever in my life have I had a professional service aka electricians, AC technician's, plumbers try to charge me for a phone call or text messages. Really? Not paying for that.

Great experience getting a couple of items fixed at my house for a real estate transaction.

Karen responded very quickly to a voicemail I left her. She was able to come out on the same day to install a dimmer switch for me. The switch was one of two that control the same light, and I was lost on which switch I had messed up the wiring on. Took about half an hour, she explained what the likely issue was, and wasn't bothered that I watched her work because I was curious. She also cleaned up the little dust that came from working on the walls, which was nice. The hourly fee was reasonable. Great experience.

When our pool service customers need a licensed electrician, we always recommend A-One Electric. Karen charges a fair price and gets the job done right.

I just had A-One knock out a whole punch list of various items and they did a great job at a very reasonable cost.  There were two visits.  First by the owner, Karen Phaup, who came out and looked over the varied issues.  Those that she could fix on the spot, she did.  Karen really knows her stuff (only female Master Electrician in Austin) and she has a vast wealth of experience and advice. For the remaining items, she sent out her technician Justin about a week later.  He and his helper Paul got everything done quickly and efficiently.  The work involved replacement of several light fixtures, bad switches, oven hood replacement, ceiling fans, etc.  Everyone that I dealt with at A-One was friendly, knowledgeable, honest, and casual.  A great local Austin business.

Honest, reasonable, efficient, friendly and accommodating. Forgot service like this still existed! I have a new electric go-to thanks to Karen at A-One Electric.

Karen at A-One Electric came out to fix an issue with a breaker to our pool pump that kept switching off. It was very tricky, but she was able to determine the problem and repaired switches that had been poorly installed by someone else. Karen is friendly, honest, and very reasonable and she was able to come out right away. I highly recommend A-One Electric!

I used to play softball with the owner of this business.  But it was years and years after that that I called for electrical help.  She remembered me and I've had her company work both in my office as well as my home.  They do great work at reasonable prices and are friendly and hard working as well.  If you need electrical work, give these guys a call.  They get busy so you might have to wait a day or two, but it's worth the wait. And if it's urgent, they will figure out a way to get it done so you don't have to worry.

I have searched for years for a go-to electrician.  Now I have found them.  A-1 is a woman owned business and has pleasant and well trained electricians.  I have had them to my house several times and will call them from now on.  Try them, I think you will be pleased.

We reached out to A-One to put an internet line in our office. The Electrician came to our office and began to complete the job. Half-way though the job, the Electrician abruptly stopped and said he needed to go get an extra part. He said he would come back to our office within one hour. The Electrician never showed up. He not only left the job incomplete, he left the office a mess.

We called back several times that day asking where the Electrician went. We didn't get an answer until the next day. Karen called us back the following morning. One would assume she would be apologetic for a job incomplete. Boy were we wrong. She called back to let us know we did not pay the $125 service fee. While I was speaking with her to let her know the job was incomplete, she hung up on me during the conversation. VERY UNPROFESSIONAL. I called her back and she still remained hostile. As an owner of a service business myself, I am shocked at the level of Karen's lack of respect and empathy towards this situation.

Even with the job still remains incomplete, I agreed to pay the $125 Service Fee, which I did, but let her know in return, I would be posting this message to warn others to avoid A-One at all costs.

Regards,

Mohib

We have used Karen many times for a variety of electrical jobs both at our home and our son's home.  She's great.  She comes on time and does exactly what she says she will.  The work is done right.  Even when we lived in Houston and rented the Austin home we live in now she was wonderful.  We are happy to recommend her!

My best advice when considering using A-One Electric is simply-Don't! I can't recommend this company purely from the standpoint of how high their rates are compared to other companies, their dishonesty with my bill, and the owner's complete lack of concern when I expressed surprise at the exorbitant, incorrect bill.  I would recommend shopping around! I called 9 other companies after my bad experience to get an idea of pricing and every single one priced the same job (installing ceiling fans), significantly lower than A-One. I will say that the electrician who came out to install my three ceiling fans was a nice guy and was helpful. But the owner, Karen, was lacking in the customer service area, generally apathetic when I spoke with her on the phone regarding my bill, and dishonest about the bill total! They claimed they worked more hours than they really did and when I confirmed through phone records of the discrepancy-she denied it. This to me is shocking. My experience with this company reminded me that not every business has good intentions and that you always need to make sure to get everything in writing, ask for detailed invoices and receipts and don't trust that a company is going to do the job with the customer's best interest in mind. A-One charged me for hours they didn't work, claimed to have fixed things that I didn't request to be fixed and didn't care when I called them out on it. Definitely learned a good lesson by using this company. Won't make the same mistake twice. Oh- and if you pay with a credit card-they're going to charge you a 3.5% fee. That's not mentioned up front either.

I called the owner, Karen Phaup, yesterday because of various electrical problems in the home I am selling.  Jason just left (on a Saturday no less) & fixed everything efficiently and at a very reasonable cost.  Sigh of relief!  Thank you!

Karen is one of the most unreasonable people I have ever worked with. I needed a separate electrical panel set for a guest house and called Karen for a bid. She came in at $3,185 for PART of the work, while another Master Electrician came in at $1,625 for ALL of the work. When I didn't award the job to her, she became irate and verbally abusive over the phone and in text messages. She even had the nerve to send me a bill for a service call, when I simply had her bid a job. She could never tell me why I should have paid over twice the amount of money to have her do PART of the job! Bottom line, if you need a light bulb changed and don't care how much it costs, Karen is your girl. If you are considering using Karen for your electrical job, call several electrical professionals and  seek  competitive bids for your job.

Karen is my go to electrician.  She is reasonable, trustworthy, and honest. I have called her on many occasions. She recently installed recessed can lighting in my bathroom.  Took the time to ensure everything was lined up, neatly installed, and explained all the different light bulb options.  Also made sure everything was covered prior to cutting sheet-rock and cleaned up after installation. Bathroom was cleaner when she left than when she arrived.  I continue to refer her to all of my friends and everyone who has contacted her for electrical services has expressed how happy they were with her work and her pricing is very reasonable.  While she is not the cheapest in town, her pricing is reasonable, you get what you pay for!  She is very detailed in her work.

Karen and crew are great. The service was exceptional-She made the time for my small residential project. The work was exactly what I wanted and they kept checking in to make sure it was what I wanted. The price was quite reasonable as well. Would highly recommend them.