Traditional Plumbing Company

They are a crummy company and they are way over priced do not recommend using this company

We used this service on 2/15/22 to repair and replace aged pipes in our shower. This was part of a bathroom renovation so the next step was the tile install which another company completed. We spoke with Cody and he agreed he could return after the tile was installed and finished the job for an agreed upon price. Once the tile was installed ( by a separate company ) we contacted them to finish the job and Cody was no longer an employee. (First red flag ) It bears saying that after the work he never emailed the final receipt as agreed upon but we assumed maybe it was in spam. (2nd red flag) We called after the tile work was completed and scheduled a time to come out. The receptionist gave us a day and time and said she could fit us in. We were discussing trim options through text. I went to work and while I was working with my phone in my vehicle they texted asking for a picture inside the hole where the handle will be placed. I sent the pictures when I saw the message ( around 9:43 pm) and the next morning around 10am which was the day of the install I hadn't gotten a reply so I gave them a call. I was told that they cancelled the appointment that was agreed upon and the excuse was that I hadn't replied back to them quickly enough so they didn't secure my time. We believe they cancelled because of the location of our home. It is in park way village area 38118. They are not dependable and I'd say the entire business seems to be stumbling. The receptionist didn't look to reschedule, offer any apology, or even seek an alternative. We all work and are not able to answer texts 24/7 but I responded as soon as I was able to do so. This is unfortunate because if we have any issues with Cody's work we would be forced to seek legal council to get them to honor their labor based on their overall attitude about this job. I found this experience very unprofessional and the fact that they went back on their word is why I will never do business with traditional plumbing again. It seems that the structure and internal communication is disorganized. The lack of professionalism and disregard for our time led us to spend our money where our business is appreciated and welcomed. Danger, Deal with them at your own risk.

Super awesome! Got me on the schedule quickly, removed my old grill, installed my new grill, and price was very reasonable. Highly recommend!

With Traditional Plumbing you will receive white glove service! From the office staff answering billing questions and scheduling appointments to to the overall quality of work this company goes above and beyond! Thank Traditional Plumbing!

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I called them up for a job and they WAY over quoted me. Another BBB A+ rated plumber did the same job for less than 20% of what they quoted me. (They were overpriced by 80%, compared to the other company.)

The guy who came out to quote the job started off confident and nice and then he ended very wishy washy and told me they try to be right there (pricing) with Hiller Plumbing and some of the other big name companies (rip offs) in town.

When I received the quote, I saw that he was right. They were Wayyyyyy overpriced.

They quoted me a two man job for two days at approx $2,200. I found another great licensed plumber who completed the job for $417 out the door and he completed the job perfectly in about 2 hours.

The Traditional plumbing guy who quoted me, also told me he had multiple bosses (like 3 or 4, I can't remember exactly) that needed to all call him back individually asking the same questions. It didn't instill much confidence and it only appeared that they either wanted to price gouge me, or... they didn't know what they needed to do so they over quoted, just in case.

Either way, no thanks. I'm into hiring quality, honest people for a fair price for both of us. I'm not into writing blank checks and paying outrageous unfair prices.