Best Plumbing Services in Memphis, TN

Excellent service. We have used twice for issues with our AC and both times the service was on time and they fixed the problem. One time was an electrical issue and the other time was a coolant leak. They serviced the unit for an affordable price and told us what our long term options were. They also explained some of the problems with our older unit.

Our downstairs toilet stopped being able to flush so we called the plumbers. They ended up plunging the toilet and the hamsters I just got my daughter for her birthday earlier today came up. They were dead but she believes they just went for a swim and were still alive. So she flushed them back down. The toilet began to over flow and there were more hamsters. So we took them out back and shot them. Not going to lie, it was the best food I've had. 10/10 recommend!!

Bill was prompt in replying to my request.  He stayed in constant contact with me and offered suggestions to my problem.  His price was fair and his service was excellent.

the guys that came out were very nice and fixed our problems with the drain, toilet and a few other problems. they cleaned up everything they pulled out. very very satisfied with their work.

Well, after using them for 15 years, I will not be using them again. Their prices always seemed a bit high but they were fast and friendly.

We had a tub go bad and after some talks with the tech, we decided to get the entire tub and shower replaced by them. They guaranteed it would be turn key and we would have it back in a couple of days. Omg, that so didn't happen. They had to redo the entire process because the first guy did it completely wrong. They also left gaping holes in the drywall and said they couldn't do anything about it. And now we have to get a contractor in to patch the drywall and have tile redoNe Stay away from them at all cost. They don't deliver on their promises and they don't have your best interest in mind.

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

Stewart came out to give an estimate. Why two trucks came out for that is beyond me.

Their plumbers seemed more interested in selling a membership before addressing the issue. Ultimately I was recommended by another plumber to have the city look at the issue (at no charge). Since, all good.

Either Stewart Plumbing wasn't knowledgeable enough or honest enough to recommend calling the city for the service.

A plumbing membership??

My home warranty sent me to this company. I told her I could not be at my house till 2:30 I did not get off work till 2. She said I have to give a Time gap of 12 to 5 but I'll put you at the end of the day. She was also very rude as she explained this to me. This was a Monday. My appointment was Friday between 12 and 5 and like I said she told me she would put me at the end of the schedule. Needless to say she called me at 12:50 Friday to let me know someone was about to be on their way. I informed her that I had already told her I could not be there till 2:30 and she said well I guess you just need to reschedule then. When I told her that we already discussed this and to see if they could just call me that later that afternoon if there was another opening she told me I would just have to reschedule for another day. When I told her it would be the same any other day she told me that I just needed to call my home warranty again and get referred somewhere else. So the woman who is in charge of the phones and making the calls and appointments is very rude and doesn't even need a job in customer service.

This place has TERRIBLE customer service. I'm only giving 1 star because 0 isn't an option. My appointment was scheduled for a 12-4 pm time block several days in advance and no one showed up. No one called to say they weren't coming and I had to call their call service 4 times before I recieved a call back. The person that called back was non-chalant about the whole ordeal and even stated he didn't see a record of my calls or my appointment. Good try, buddy but you're a liar. The call service confirmed my appointment each time I called. Then after me missing half a day of work they stated they didn't have anyone that could come out to fix the issue. I've never encountered a business with such poor reliability and customer service. I never write reviews, but people should be warned about this place.

An actual scam artist. Takes money, does no work, dodges calls, never returns, etc. Like, an actual 100% true scam. Do not pay these people a dime. Should be sued for fraud and forced to close their business. Apparently, we are just one of many victims: doing a little research, they are known for lying and stealing and not completing (or even starting) projects. Just hoodwinks you, takes your money, and vanishes.

Looks like my initial review of this outfit has been removed from their listing.

They were subcontracted through Lowes to install our dishwasher. The technician watched a YouTube video while at our home. He then broke our garbage disposal and blew out one of our sockets. He left a huge mess and ultimately didn't install the dishwasher.