Roto-Rooter Plumbing & Water Cleanup

Great service, very knowledgeable, quick to respond and very neat and clean. Little on the pricey side, but I felt like the quality of the work was definitely worth it. Saved me from a big headache this holiday season! Would definitely recommend.

Had backup leak in my line running outside to the city sewer.  I called on a Monday morning and even though they offered to come earlier, they accommodated my schedule and came out around 12:30 same day.   After finding the leak down the line in my yard, these two guys could have postponed the repair and waited for a small backhoe to dig, but no.  They grabbed a  shovel and said we'll knock this out today   and dug up my yard by hand.  Had it fixed that day.   Thank you.. Thank you.. Thank you!!!

We needed a plumber to fix a pipe leak we were unable to fix.  After finding a list of plumbers that advertised as servicing my area after calling the first two I discovered they didn't.  I was running out of time and getting desperate and Roto Rooter was the third one on the list.  They assured me they did service my area.  I was very grateful.  I was informed I would have a service fee of $59 plus parts.  I was fine with that.  The technician came out and fixed my pipe as was super nice.  It took him less than thirty minutes.  And then I got my bill.  In addition to the $59 service fee and $26 part fee, I faced an additional $183 labor fee that was totally unexpected.  I have no problem paying people for the work they do and I was very appreciative of the fact that they came out the same day and fixed the problem, but I feel it's just bad business to not be upfront with the costs.  Had I known it was going to cost over $200 for the job, I would certainly have called around to other plumbers.  I won't be calling Roto Rooter again.

Carl came the day we called Roto-Rooter and worked on a very stubborn stopped-up drain.  He stayed with it until it was working properly and it was not easy.  He was neat and careful in the area he was working.  We really appreciated the job he did and the efficiency of Roto-Rooter.

I called Roto Rooter at 8:30am and they were prepared to send a team to our house in one hour. The team came to clear out our kitchen and bathroom drains. They were courteous, efficient, cleaned up so well that I couldn't even tell they had been there. They gave us tips for keeping the drains clear. Grateful for their good work.

Definitely not the company to go with EVER. I truly learned my lesson, especially when they call you a liar. Guy was supposed to help me with my water heater but he NEVER turned the electricity back on to the water heater, and it still did not work. Go with Hiller or another company. And they are super expensive to not do ANY work!

Came on a Sunday when I couldn't get other companies to come out.  Was later than expected, which wouldn't have been a problem, but I wished they had kept me updated that the job before mine was taking longer than expected. Folks from the office were really pleasant to deal with on the phone.

I had accidentally nicked a pipe while taking out a vanity and caused a significant leak.  Roger was very nice and did a good job fixing the issue, didn't take long.  I thought the price was a little high.

They came out about 2 months ago to snake my kitchen sink. Starting last night, it began draining slowly again. The tech was to arrive here between 11 and 1. He finally arrived at 4:15. He informed me, after running the water and starring at the drain for 5 min , that it's draining slow because I have a disposal. That's interesting because it did not drain slow until yesterday when it backed up.
He walked in the door rude. His first comment was that I had stairs and so my homes floorplan was stupid. It was painfully obvious he was not interested in being here at all. He walked out without saying goodbye, making any suggestions, or anything. The entire experience felt like it was my fault my sink was draining slowly and I was an idiot for not knowing that. I absolutely will not ever use this company for anything ever again.

Had a leaking shower so I called Roto-Rooter and Robert Sparks. He explained the problem and took the time to make sure the job was fixed right. He even gave me some tips to save me some money. Robert is a great plumbers. If I ever need a plumber again he will be the first one I call.

My sump pump wasn't working and we were starting to get water into the house. I wasn't sure if the problem was all of the ice after the ice storm of 2015, or whether my pump was actually broken. Either way, I had been spending countless hours pumping the water off of our patio (which is where the water pools and the sump pump is located) using a wet/dry vac. I was pumping about 35 gallons an hour, lugging the 50 lb. tank to the bathtub to empty it every time (it was either that or lug it up our ice covered outdoor stairs to empty in the backyard). I called Hiller, and they couldnt come for several days. Plus, they charge a hefty fee just to show up.

Next option? Call Danny at Roto Rooter. He sent his guy Roger that day to have a look at the pump. Roger said he could fix the pump the same day, but he said it probably made sense to start with a temporary fix given the bad weather and additional cost for him to return to the office to go pick up the parts. Roger showed me a way to bypass the float trigger to manually activate the sump pump. Voila. The sump pump works (for now) and the water is gone. The best part of all? They didn't charge me, they just asked that I consider them for future work.

With that level of customer service, I will be sure to call Roto Rooter the next time I have a problem.

Thank you, Danny and Roger!

Woke up to find no hot water - ok, go check the heater and now we have a big problem - there's a steady stream of water pouring out of the upper heating element.  I turn off the breaker, turn off the water valve into the heater, call Roto Rooter as they were the first to come up after Hiller and I strongly dislike Hiller from a past job.  RR coordinates a tech to come out in 1 hour.  I get the water drained partially so that it's not flowing any more at least and the tech (Dragan) shows up right on time.  He was very friendly to work with, answered all of my questions, and showed me that, unfortunately, it's not the element that's leaking, it's behind it where the tank's rusted out (it's probably 12 years old, I've only had the house for 1 year).  We decide on a new tank, he runs to Lowe's to get it, comes back and has it installed.  The whole process took about 1.5 hours and now there's hot water again!  Prices seemed fair according to internet and a contractor friend (new hot water heaters are expensive, what can you do), and customer service was tops for me.

Let me just say that regardless of some of the unsavory remarks on here, I had an absolutely stellar experience using Roto-Rooter (Robert Sparks is a bonafide professional!). I called in late on a Thursday (today) because the business I am employed with had some serious drain blockage right after a visit from a competitor (Hiller Plumbing). While I am not accusing Hiller of any wrong doing, I will admit they were not nearly as thorough as Robert. He diagnosed the issue and gave us long-term fixes that actually get the job done instead of patching it up. That is where I believe the true value in his service lies. Granted, I will admit they charge more than I am accustomed to, but I was also not properly educated about the processes that were being performed on my premises. Robert took the time to explain in detail everything he was doing and everything that needed to be done going forward. For all of this, I am truly grateful for Robert's (and Roto-Rooter's!) help in getting this serious issue resolved quickly and painlessly. We will, without a doubt, be employing his services in the future.

Thank you, Roto-Rooter, for employing such wonderful people and, most importantly, thank you, Robert, for being the awesome, personable pro that you are.

We had an upstairs bathroom suddenly flood, leaking down to our first floor and crawl space. Despite it being a very busy time of year (freezing temperatures were causing pipe leaks everywhere), Roto Rooter Nashville was able to get on-site within three hours and had the dehumidifiers set up and damaged materials cleaned out by the end of the day. For water restoration this is crucial, as you want to dry everything out within 72 hours to prevent mold.

We worked with Garrett, who could not have been more helpful. He was extremely polite (wore coverings on his work boots to avoid getting our house dirty), communicative, and walked us through every step of the process (from where they were going to put holes in the drywall, to filing a claim and walking through the damage with the insurance adjuster). Garrett made it so easy to work with our adjuster, get the claim filed and make sure Roto Rooter only did work that would be covered by our insurance.

I don't wish this kind of accident on anyone, but if you need water restoration services, I highly recommend Roto Rooter Nashville--and especially Garrett!

I've used Roto-Rooter twice in the past week (unfortunately), but FORTUNATELY, both my technicians were incredible, faster than ANY other plumber I called and efficient. GREAT experience!

I had previously called another service which quoted me a $2200 bill to replace all the drain lines.  Roto-Rooter came in and cleared the clog for under $400.  John C (from Roto-Rooter) was courteous and professional, quoted me the price up-front, and got the clog fixed quickly.

After quite the nightmare of a morning, Roto-Rooter saved the day! We woke up at 5:30am to quite the rainfall coming from our upstairs bathroom into our kitchen. We had another plumber come out early, but his guess was incorrect on what the problem was. The water mitigation department for Roto-Rooter came out in the afternoon to get the ball rolling with getting the repairs started. The plumber came the next morning to find and repair the actual issue--the main drainage pipe from the upstairs bathroom clogged due to a VERY poorly installed toilet. There were literally pieces from the old toilet in the pipe causing the clog.

Roger was a great worker, and he got everything fixed, and we felt well-informed as to what the issue was, why it was there, and how it was being replaced.

Thanks for the great work!

Roto Rooter came out on a Sunday to fix my plumbing cause it was completely clogged. They said they would have someone to my house by 1 pm. At 11 am I got a phone call saying someone was on the way (wish comcast was like that). The man that came was extremely kind, and he even went over to a neighbor's house to ask them about the sewer system since I haven't owned the house for long. It didn't take long for him to fix the clog, and he even gave me a 6 month warrant KNOWING that it is going to clog again until I get the sewer line replaced. I hope it doesn't clog again, but if it does, I will definitely use them again.

They came ahead of appointment time. Were in and out in no time and did a fantastic job! Will definitely use again.

They sent two people for a one person job and the one peeson who did the work was gone within 15 minutes - the charge was $270 all labor 15 minutes!

The convenience of the hours are great. The service technicians give you all the possible options for fixing the problem. The only problem is they don't clean up well after themselves.

I had an issue with a clogged drain on my patio during the last round of storms.  The patio was flooding and the water was close to coming into my condo.  I called Roto-Rooter and Roger quickly called me back.  He was at the condo in less than an hour.  He worked very hard on the drain and after finding the (hidden) output for the drain (landscapers had covered and it was underground) - he was able to clear the drain and allow all the backed up dirt and water to drain properly.   Roger was professional, courteous and determined to fix the problem for me.  I really appreciated the job he did!  Thank you!

Nightmare!  My advice: DO NOT CALL OR USE ROTO ROOTER IF YOU'RE LIFE DEPENDS ON IT!!!!!  We had them come out to our home to deal with a plumbing disaster last December.  When we had our insurance co. come out to access what Roto Rooter had done they were horrified that Roto Rooter did WAY more than was necessary.  They totally scammed us insisting we needed an elaborate water mitigation and bathroom deconstruction done which ended up costing upwards of $4000 dollars.  They said there was mold and waste water on our drywall and ripped it out along with our vanity which when seeing the drywall after, there was no such water damage or waste matter on it whatsoever.  Then our insurance co. told us they have had many problems with Roto Rooter and their billing company, Net Claims Now, overcharging and attempting to scam and recommend way more than necessary to many of their other clients as well and now are in a lawsuit against them.  I am livid and feel completely ripped off.  Call literally anyone else for your plumbing needs.

Pricing seemed high for the work done, but they were able to come quickly and seem to have solved my problem with the toilet.  Plumber was friendly and informative.

Scheduled with them, cleared my schedule to be home for the scheduled time. Never showed - I called and they said we weren't on the schedule regardless of me having spoken to THAT SAME PERSON to set it up earlier in the week. Wouldn't recommend them based on poor customer service.

I had a plugged toilet and sewage coming up in my shower and garden tub on Saturday, I called 4x on Saturday and never got a return call.  I was a bit frustrated. I then called around 6:30am Monday morning so I could be first in line, I got a call back in 3 minutes, and said they would send someone out around noon - which was fine for me.  They called back a little bit later at 7:45 and said that they would have someone there much sooner.  Carl arrived at 8:30 (yay!) and searched my yard for the sewer clean out to no avail.  He then decided to snake the shower drain (instead of pulling the toilet which was more expensive), and busted up the clog.  He went the extra mile to put the camera in to locate the sewer clean out for the next time it was needed - it was not easy to locate and he made a few trips around the outside of the house (in the snow) to find it.  Carl was great!  Couldn't have asked for someone better to come out and take care of the job. Will definitely use RR again if needed!

Complete rip offs! Came in for a 2 minute job with a $5.00 part and quoted me 209.00 and was super cocky and rude about it. Call a mom & pop non-commercial company!

I had a overflow in my bathroom and called to get someone to come out.  Robert was polite and friendly.  He came in and fixed the problem and also gave us advice on how to keep our water flowing.  Thanks

The whole process was pretty simple (or as simple as plumbing issues get) the call center gave me good, honest info - got a plumber (Mark) to my house VERY quickly, he gave me a very thorough FREE diagnostic (all other places charge for this) and helped me find the cheapest and quickest solution.  I also got a long list of future things I might want to look at, advice on timeline for those issues, and even tips for some DIY stuff that would save me some money. They do seem costly, but I get that they are a big corporation, I got a warranty on the service, got some honest answers, and they got to me/fixed my problem really quickly - and he found me a discount, so I think it was worth it.  I'll also say the plumber was polite, easy to talk to, and very straightforward which I appreciate.

Very helpful and prompt, even on a Sunday. I liked how we were given a quote right from the start instead of paying by the hour. I paid like $30 extra to have a 6 months warranty which I would prefer be included.

Carl was super helpful- a little pricey, but we needed everything done right and by someone with great communication and a reliable background.  Great service!

Roto Rooter, Nashville plumber did not correct issue. I was unfairly charged full amount. Now I am unable to get in touch with office, and have called 10 plus times.
John, Roto Rooter serviceman, was dispatched to my (rented) house on thanksgiving. He was here for 30 minutes. We had a clogged toilet, kitchen and bathroom sink. He was able to snake the toilet and clear that clog. He claimed that we needed to open up the wall between the bathroom and kitchen in order to install venting and new piping, in order to fix the problem clog with those two areas. I suggested that he try and snake through the kitchen, but he said that the issue was more complicated than that. As it was Thanksgiving, I didn't want to keep him longer. I also noted the time was 12 noon. He mentioned on the way out the door that he was off at noon and that we were the last house before he was off for the holiday. I understand he wanted to be with his family, but we were led to believe that he didn't complete his job because his day ended at noon, and as it was that time, he was not obligated to complete his repairs. Thus he didn't complete the repairs. He charged holiday rates for snaking the main line, and as I was in the midst of cooking, I paid and left it at that. We had to undo all of our plumbing under sinks in order to use the sinks without backup, and let the used water run into buckets under the sinks in order to host our family that day. The next day my landlord sent out another plumber to complete the repairs. It took him a total of 10 minutes to do so without having to knock down a wall. All that it took was opening up a valve between the kitchen and bathroom walls and snaking that line: Exactly what I proposed to John the day before but was told, It is more complicated than that.

I have tried on at least ten occasions to contact the Roto Rooter office and speak with someone who can address my concerns- and have been unable to talk with either managers, Drew or Danny. I have spoken to Charles at least 5 times, a lady at the office twice, and another gentleman at least three times. I believe I am due a partial refund for this amount, as the service was not completed. I have left my number all times that I have called being told that the manager is on the other line each and every time or out on a call. I am tired of the runaround, and believe that businesses should operate fairly and not steal unrightfully from their helpless customers. Their serviceman was in too much a hurry to get home for the holiday, and didn't even explore ulterior options to remedy the clogged drains. He simply said the issue required another person to look at it. This is bad business. The fact that I can't even discuss this with a Roto Rooter manager, is inexcusable.

All in all had a 1st rate experience with Nashville Roto-Rooter. Bob F. exceeded expectations in getting some drain clogs cleared up. While it was routine work, I really appreciated the communication and professionalism! Based on this experience, I wouldn't hesitate to pick up the phone again and call Roto-Rooter Nashville if I have any problems. Thanks guys!

From a business perspective:

PROS:

-They are probably the best when it comes to snaking or jetting a drain.  They are on another level for anything drain or pipe related.
-Always on time and good communication

CONS:

-Extremely expensive vs. the competition.  They WILL NOT FIX what is just needed to save you money.  Their feeling is to fix all components for any given part to ensure it can be warrantied, even if 99% of those parts are fine.  This is OK, but if you are looking to just get a broken part fixed and save a lot of money, then you may want to try another company.

All in all, I will continue to use them when I have any pipe or drain issue, because they are simply one of the best at what they do.

Our water heater exploded in our attic. There was a plumber out within an hour (around 9pm) and the cleanup process began within two. They were very kind and very professional. They gave us advice on how to talk to insurance, and checked in daily.

Run don't walk from these people. They convinced me I needed thousands of dollars of work done. They then never sent the documentation of the work they promised and worse yet, the exact same problem I called them out for in the first place returned not even a week after their so-called repairs. I've tried to reach a supervisor but so far no luck. Overpriced, fraudulent service.

I moved into my new home 4 days ago. It was a remodeled 1960s house that had been vacant for several years before a lot of work was done and I bought the place...as a first time homeowner, I was excited. The honeymoon phase ended abruptly when sewage started backing up in my landscaping. My home warranty only covered snaking the pipes, but the plumbing contractor recommended ARS Rescue Rooter and Roto Rooter. I called both places, but got a human being on the phone right away with Roto Rooter. They had a technician at my house within an hour to clean out the pipes.

BONUS: The Roto Rooter came back to my house the next morning to bring a new piece for my pipe (a pipe top) and snaked the pipe once more with a camera to make sure his work was completed and the pipe was as clean a whistle...for NO extra charge! Thank you!

I called in for a plugged drain, they came with in a hour & Mark spent about one hour snaking the drain and all is well.  Price was exactly as quoted and was given many tips on how to keep the drain clear. Thanks Guys.

Carl arrived on time, was very nice and diagnosed the issue almost immediately.  We had an underground downspout that was clogged and Carl had to return to the office because with our downspouts they had to use a power wash.  Once he arrived back it was a matter of minutes and he had the clog removed and we were back in business.  I would definitely recommend Roto-Rooter!

DON'T CALL ROTO-ROOTER!!!!! I hate talking negative about anyone or anything but when people don't communicate or do business on a professional level it's real hard for me to keep my mouth shut. @RotoRooter in Nashville just swindled me to the max. Charged me an absurd amount ($230) to come over to my place for less than 10 minutes and twist a screw on my garbage disposal. The technician spoke broken English & wasn't able to communicate the problem properly. I thought the $230 would be for a brand new disposal & installation. I just got off the phone with the manager & he had no desire to compromise & talked down to me. How to fix the problem is below explained in a YouTube video that takes 67 seconds. ‍ I highly recommend not using a company that has no respect for customer service. Go with a LOCAL PLUMBER that actually has respect for the customer. I'll be telling all my friends & forever shouting it from the rooftop that Roto-Rooter is terrible.

HOW TO FIX A GARAGE DISPOSAL:
m.youtube.com/watch?v=Ag…

I called Roto-Rooter to come check out our slow-draining bathtub. They told us they couldn't give us an estimate over the phone, but we figured how much could it be? The serviceman showed up, shut the bathroom door behind him (I've never seen a plumber do that), and ran his wetvac for about 10 or 15 minutes. The rest of his call was spent sitting in his truck doing who only knows what only to come back and charge us $296.95! To run a wetvac for a few minutes! My husband and I were floored and tried to correct the problem only to discover that Roto-rooter charges a flat fee of $265 plus a shop fee of $31.95. Yet they couldn't give an estimate. Unbelievable. Save your money and shop elsewhere.

I called after I got off work today to see if I could get someone to come out and replace my worn out, leaking garbage disposal. To my surprise they said they would send someone out in an hour!! I was just wanting to get on the books to have someone come out.....I had no idea that they could come so quickly!! Mark Cunningham showed up and was very nice and personable. He went right to work and was done in about an hour!! He cleaned up after himself and even spent a few minutes to talk to my daughter and me. We have not needed a plumber in a while, so I was surprised by how much the prices have gone up, but it was worth it to get it fixed. I will definitely use Roto-Rooter in the future!! Thank you for such great customer service!!

I would give Roto-Rooter a 5 but $315.00 to replace a kitchen faucet is ridiculous. Btw. That didn't even cover the cost of our new faucet which I bought at Lowe's. Less than an hours work. Good grief.

The past two weeks have been a nightmare. Do you know what has NOT been a nightmare? Roto-Rooter. During the storm a few weeks ago our finished basement flooded, bad. We couldn't keep up with the water and felt helpless. I called Roto-Rooter right away and within an hour Drew was standing at our front door. Mind you, this was like 11 pm and we have never used their services before. At that point we had no idea what we were dealing with, but we knew it was not great. After agreeing on a price to get the water out, we gave him a deposit and they started to pull water out of our basement, all 1500 gallons of it. The crew packed up around 4am and put in some filters and dehumidifiers. The next day a RR plumber was at our house and identified the issue. Unfortunately insurance is not covering the damage, which was a major blow.

We got back in touch with Drew and told him the situation. He helped us work through a pricing structure for remediation. They also gave us a filter for upstairs. We have a 20 month old and we were very worried about potential health implications from the water. They closed off our basement to prevent the air from circulating upstairs. Then they gutted it, cleaned the floors, studs, etc., and sterilized whatever we could salvage. We lost two dumpsters worth of stuff (floor, walls, couch, tables, kids toys, etc.). It has been incredibly stressful and thankfully they have been extremely helpful and responsive. My husband would have a question, Drew would FaceTime in to talk in through.

We also used a RR plumber to fix the pipe problem. We had a slight set back from Saturday's rain (not related to RR) and RR was back at our doorstep in no time. Drew sent a team member who was familiar with our house who immediately got to work. We're still digging through this nightmare, but we would not be where we are today without the help of Drew and his crew. I highly recommend giving them a call if you need help. I seriously don't know where we would be without their help!

I had a plumbing emergency in the middle of the night and if the treatment I received is any indication of their typical service, I would stay far away. It began with the lackadaisical call center but was made worse when the on call plumber couldn't be bothered to make a house call. At the time of the call I had water everywhere and didn't know the cause, the plumber asked If I had turned the water off. I said yes and he hung up. While the cause of the problem turned out to be minor, the damage was major. I will never call them again.

Excellent, fast, friendly and patient service. Roger Drury is professional and answered all of my questions during and after the service. Highly recommend!

I am giving them two stars mainly due to their management. The crew that did the work were nice and should get four stars but after dealing with the front office I dropped this down to two stars.

So, we had our plumbing back-up late at night. There wasn't any sewage coming up but our bathtub on the main floor was filling up whenever we ran a faucet and the toilets would not flush. This was after we had a nice ice storm during the day and nobody would come out that night. I initially thought it was frozen pipes but things checked out under the crawl space. I called the local plumbers first and they couldn't make it out until late the next day. Roto-Rooter was able to come out first thing the following day, which they did and quickly found the problem.

Turns out our outside cleanout was at an angle and full of mud (somehow it got disconnected from the main line). This required a dig out and replacement of  a section of the main line and cleanout valve. After seeing the reviews here I should have called around after getting this news. I went ahead and scheduled the job for the next day at their quoted rate because we needed this fixed.  

The crew came out and did a great job. They were able to get to the problem area and replaced the section of the main line and cleanout. The cleanout snapped at the T fitting it was connected to. It was full of roots leaving only a 2 inch or so opening (amazing how the line was working at all). They also ended up pulling 4 or so feet of roots out of the line as they were growing up into the house.

I was having financing lined up for the payment and it was set to come in within the next 3-5 days. The quote I was given had options for cash, check, credit or net 10 days to pay. It also had language about how they charge an interest fee for unpaid balances over 30 days so I figured I was good getting the financing in under the 10 days.

After they were done with the job I informed the workers how I had the financing in play and they said just to call the office and inform them. Not long after they left, they called back and said they needed the money now. I gave them the information from the financing company and we were good. Then a few minutes later I get a call from the Manager. He said they do not extend credit to residential customers and needed either cash, a check or a credit card.  I ended up having to give them a credit card number.  

Nowhere did it say the Net 10 Days is for commercial customers only and I have yet to receive a final bill from them.  I noticed the other day while getting my front yard back together that the cap on the cleanout wasn't glued (plus they left it sticking 2 feet out of the ground instead of somewhat flush). They had to send someone to come back and cut the cleanout down about a foot and glue the cap on.

This job was going to have to have been done eventually as those roots were running wild and our cleanout was broken. Now I know to check this cleanout now and then and hopefully next time it won't be an issue where the jobs needs to get done ASAP (not having flushing toilets with two kids isn't a good time).  I will also be sure to call around after getting a quote no matter what the urgency and check out reviews here!

Called around 9 am, very polite on the phone, they were out in about an hour.  Robert (tech # 394) was very professional.  He explained what he was doing, and cleaned up after the job was complete.

Quoted me one price $300, then called me back to say it would be more money.  and I could choose to have the problem partially addressed.  I greed to pay more money, turns out the guy spent more time flirting with my tenants than fixing the problem.  They had to send out another person to actually address it.

I know there's a lot of chicanery that goes on with positive online reviews in general, and we tend to believe the negative more than the positive, BUT...   I have to tell the world about my experience with Roto-Rooter.   This is ESPECIALLY so because I tried like HELL to not use them.   My wife and I have been terribly under-water with regards to our home/debt after having been flooded a few years ago.   So it is incredibly important that we downsize our living situation and sell our current home, which is now on the market.   So you can imagine my frustration when, only two weeks into our home being listed for sale, water began seeping into our living space from our A/C condensate drain line.  When my regular handyman was unable to successfully snake this clogged drain, he recommended I call Roto-Rooter, so with much hesitation, I e-mailed them to set up an appointment.   When the technician called me, he quoted me a price over the phone that I didn't like, and they needed to schedule me for a day a few days out (which I also didn't like), so I thought I should try some other options, first.   I made NUMEROUS calls and e-mails to both HVAC specialists and plumbers in my area, checked my neighborhood forums/social media sites for recommendations, and eventually began pleading on Craigslist for someone to come and help me.  

To begin with, 90% of the master plumbers I had contact with argued with me that my air conditioning condensate drain can not drain into my sewer line (it does) (RED FLAG #1).  Then, when I mentioned I had contacted Roto-Rooter prior to them, they almost Universally insisted they could do this job for between $50. and $100. (RED FLAG #2).   Fine, I'd say, When can you come?.  Oh, well...  I don't know, I'm really busy... (RED FLAG #3).   After a couple of weeks of playing whack-a-mole trying to pin down a shade-tree Master Plumber who could come snake out my drain, I finally had to bite the bullet and request Roto-Rooter to come out, after all (who knew that in 2016 it would be so darn difficult to have a simple drain snaked???).  

To my amazement, their technician, Bo, showed up at the very beginning of the arrival window, smiling, and very eager to help.  He was friendly, and not surly or dour like most techs I've hired over the years.   Unlike my typical experiences with plumbers, he didn't complain and whine even after I presented him with his first challenge (that my drain is in an awkward and difficult-to-reach spot).   He jumped right to it, and even worse (better?), after he had worked for a while and then learned that it wasn't THAT drain at all but ANOTHER drain on the same tree (after already spending so much time and energy to snake that particular branch), he DID NOT try to up-charge me, deride me (for being incorrect), or anything else of that nature.   What he DID do was HOP TO IT and began doing basic plumbing work that I in no way asked him to do or that he agreed to do.   There was no drawn-out discussion of what needed to be done- he was machine-like in that before I even knew it, he was DOING IT.   He bent over backwards to get the problem fixed, period.   He even kept insisting, afterward, that he clean up the nasty mess that was an inevitable result of pushing out a large clog of grease, but I assured him that I wanted to do it, myself due to the extra work he already incurred upon fixing my issues.   He insisted three or four times before finally giving in to my wishes.  

When I surprised him with a Roto-Rooter coupon (which I was eternally grateful to have been offered and desperately needed), he did not flinch, hem or haw, and immediately adjusted my total.  Keep in mind, he didn't up-charge me for basically snaking extra lines that I didn't ask for, but needed, so this coupon was subtracted from my INITIAL QUOTE.   I was only angry with myself for [a] not having had Roto-Rooter and Bo out sooner, and that [b] I didn't have a larger tip to offer Bo.  Bo also assured me that if the problem wasn't fixed, I wouldn't be paying for it (or would be refunded or the amount adjusted), and for the first time in my life when talking to a technician/contractor, I didn't doubt that for an instant.  I NEVER would have thought that I would be writing a review- let alone a positive one- for a corporate chain type of service provider, and yet, here I am.   In fact, I believe this is my first Yelp review, ever.  My take-away from all of this is that it's REEEEEALLY easy for some shade-tree handyman/plumber with a truck and a free ad on Craigslist to talk smack about their more professional competition, but then not have to put up or shut up.   If, after reading my review, you STILL want to go cheap by trying someone you don't know in lieu of relying on a long-time, PROVEN company such as Roto-Rooter because of price alone, then good luck to you- I know I've learned a VERY valuable lesson today!

I had what felt like a serious plumbing problem: water backing up in my kitchen sink and then coming up into the tub... gross. I called a contractor friend and he said to give Roto-Rooter a call because it sounded like a clog in the main drain to the street. The Technician Robert showed up quickly and was friendly. He got the clog loose in no time, and what felt like a serious problem was now gone!

I was up septic tank creek without a paddle.  On a Sat. morning.  I know the discharge pump is out (overflowing above the tank).  Go to check the circuit breakers, still on.  Try the outlet, and the pump wires dis-generate at the outlet.  Not a good start to the weekend.  

I could guess, with luck, just a plug replacement on a pump over 15 years old (and I had a Lotto ticket with 1 set of numbers too....).  Start to call, as I have to have this fixed this weekend.  I work 60 miles away (weekday is missing work with no PTO), I have 4 others in the house, school starting after the weekend.

So after getting the call us on the weekend alphabet search via yellow pages, RR takes my information.  I was very surprised as I was thinking this is a septic sump pump.  Not a clog.  

I get a call from Roger (385), the tech on call.  He is concerned he cannot be there until noon.    I was not expecting too much help, but someone to verify my pump died on Sat was much better than me missing work on Monday.

From our conversation he brought a small pump.  Now, I'm going to watch repairs, DYI or call someone.  He arrived and we went to it.  Ruled out the frayed cord (which I suspected, much like willing powerball).  Eventually get to the septic pump.  I had tools to get it disconnected, RR had the contacts to open a location to get a pump.  And there is a lot of interaction with Roger I left out, I think something to share is the pump costs about $900, I knew it.  

Of course as we are doing the work, we are talking. My goal was to finish the job over the weekend.  I never stated it, We had time time to talk while things were pumping.  

End result I gave him 2 water melons from my garden.  And called his boss (he was on the phone).  He said he would give the message to Danny (and would ask Roger where is his part of the melon).

Over all, a very good experience.

Hey Roto-Rooters, have you heard of something called customer service? No? Well, it's shows.

I originally dealt with them back in May of last year when  they rooted out my bathroom after I was having some plumbing issues (home ownership is overrated). So I called them first since I was praying for a clog... please please please let it be a clog. Anyway, my BF was with the plumber and they were in my crawlspace where they took their devices and rooted it out from the pipe under the house that drains directly from my toilet. He even showed my BF where the issue was after looking around down there and using his equipment... some roots had grown into my drain line from the tree in my front yard (dandy) and the job was going to cost a couple thousand dollars for them to do it. FANTASTIC.

So they charge me about $350 for rooting out the toilet and sealing it. I called Hiller and luckily they quoted me MUCH better rate. Definitely go with Hiller.

Fast forward to 2014 with the biting cold weather. I was in the crawl space checking the pipes for leaks since it had been so cold and I heard running water coming from the pipe coming out from the bathroom. I walk over and see water in a large pipe along with some toilet paper residue that has gotten built up. I ask my stepdad to come look at it (cause I know nada about plumbing) and he tells me that whomever was working on my pipes from LAST YEAR never sealed back the pipe from when it was worked on. While nothing is broken, they just never replaced the cover on it. Fantastic. That's a lot of sewage under my house.

So I call Roto-Rooters to see if they could come and put the cover back on for me. The lady I spoke to was very rude and nasty. Among the things she said to me were :

This was back in MAY and you just now notice that?
The service you got WAS NOT guaranteed
Our employee didn't root it from under the house, he went in from the toilet

I told her I had a witness WHO WAS WITH THE GUY when he was under the house rooting it and she basically called me a liar.

She then told me she'd speak with her manager about it and get back to me. She also offered to e-mail me her invoice with the work and I said that would be great (over 24 hours later and I've still got nothing). Overall she was horrible to talk to.

Don't waste your time or money with them.

Had an issue with the tube and some plumbing connected to my toilet. Robert and Chad came on in and fixed all the issues and even gave me a few laughs. Great service, friendly workers.

I recently had some plumbing issues and Reuben helped fix them.  He was extremely professional and kind.  Highly recommend :)

I had a pretty bad day.  A corroded pipe broke and started flooding my crawl space like a demonic ole faithful. Carl drove a very long way at 11PM to fix this disaster so I could clean the swamp off myself. Can't thank them enough for their help. For anyone complaining about pricing, you are paying for a service. These are professionals, unless you are as well, shush. If you are, why aren't you fixing it yourself?

Our favorite plumber (Ryan @ R.E. 615-878-6265) who is extremely ethical, economical, and great was not available, so our backs were against the wall since our demo guys were coming the following day to prep for a bathroom remodel.  So, we called a half dozen plumbers with great Yelp ratings but nobody was available.  

We finally called Roto-Rooter to do the job which was simply to cap off water lines to two bathroom sinks and a shower.   I repeatedly asked them for their hourly rate and they refused to tell me.  I just wanted a ballpark, but 'no' was the answer.  

They said I would have to pay $90 for them to come out and give a bid.  If I proceeded with the work, the $90 would go towards the bid; if I passed on their work, I'd owe them $90.  Okay, no big deal, but I don't remember any service provider unwilling to give their hourly rate over the phone so this really bothered me.  But I had them come out anyway because otherwise we'd lose a week on our project.

The Rooter guy looked under our sinks and at the shower, then gave me the price of $485.   What?!   Wow!  Extremely high for the simple tasks!!!   But we had to go with it, otherwise we'd forfeit the $90 service call and lose a week on our schedule.

He did a good job, but it took just 90 minutes which included a round trip to Home Depot for about $5 in parts.

That means he worked for $320 per hour ($480 / 1.5)!!   My main plumber, Ryan works for a SMALL FRACTION of that!!!

So, we were left feeling totally Roto-Rootered.    NEVER AGAIN!!

(And, come to think of it, anyone out there going to medical school really ought to drop out -- just work for Roto Rooter at $320 an hour which is nearly the salary of a brain surgeon!)