Prodigy Plumbing

In addition to damage, very unprofessional!  Prodigy Plumbers were sent by my home warranty company. Prodigy Plumbers created a leak from not completely caulking around the faucet replacement. On first visit by Prodigy they found where water was dripping from the faucet into the tub, no damage to anything, just drips, which was why our waterbill was so high. They replaced the faucet in upstairs bathroom on 6/2/2023. On 6/3/2023 while son was taking a shower, water began to drip from the kitchen ceiling on the first floor, creating a water stain. I called Prodigy about the problem, they returned on Monday 6/5/23 and found and fixed where they had left a hole in caulking around the new faucet.  I asked about the resulting damage to my kitchen ceiling from their error and they stated they don't do that type work. I asked were they going to pay for the damage they caused and they directed me back to Choice. Choice explained they were not liable for the technicians damage, and advised to contact Prodigy for their damage. I did and the lady who I assume is the owner was very nasty and rude. She first kept saying they don't do drywall work. I understand that, when she finally let me speak I explained this was not previous damage from the faucet leaking. She then put me on hold and I suspect she spoke with the technicians. She then comes back and says well they don't do caulking they only did it as a courtesy. No one asked or told me they were doing as a courtesy???  they replaced the faucet. Regardless, courtesy or not,  they created the damage. She then became very rude, wouldn't let me speak and hung up on me. Do not use this company, if they create damage they do not want to pay for it. I have now opened a civil suit to get them to pay for the damage they created.

I've never met a company that felt like a neighborly situation like this company. Was quick to answer and come. Explained my problem w video proof. And they beat every other estimate I had gotten.

Prodigy promptly answered my call regarding frozen pipesand began  work as soon as he could, which, due to a backup in work caused by a hard freeze in Feb.,  and covid, was within a few days. When pipe replacement was completed, a freeze damaged cylinder in the shower was discovered, causing a leak, overloading my septic tank. I was informed by John, that the part had been ordered and should arrive in about five days. When I heard nothing further, I began calling. After numerous calls, receiving assurance the repair would be completed, and a note to the company web page, that was not answered,  there is still no repair to the leaking shower. Other than the unfixed leak, all was  good and timely.