Mr. Rooter Plumbing of South Nashville

Very respectful and considerate. Explained things well. Have another upcoming visit but I feel so far they provide good customer service at a fair price.

I had a blockage in the system - probably caused by kids putting paper towels down the toilet. The folks at Mr. Rooter offered to show up earlier than our scheduled appointment - but couldn't accommodate that. But seriously - when has a plumber come early?
When Sandro got here, the problem had mostly resolved itself, but he was very thorough in checking everything. At the end, no charge. He said he didn't do anything!
These guys are honest, and respectful, and I would totally use them again.

These guys are amazing!  Not only did they come in & fix a rough problem with a bathtub drain, I had a treadmill dropped off out front & the delivery service left it curbside...it was a few hundred lbs & they offered to help me carry it in & get it upstairs. Now THAT'S above & beyond!! Highly recommended.

I was having flooding in a flower bed. I called Friday morning and was told someone could be to my house the next day between 11&12.

Sandro came out to the house.
He called 30 minutes before arriving & was prompt in the time window that was given to me the day prior--arrived right at 11:15!

Sandro was extremely nice, very professional, identified the problem and got the job done well! It might've been the hottest day in Tennessee in the last two years. Feels like degrees of 99! It was about a 3 to 4 hour job of digging, cutting a leaking pipe and repairing. He worked very hard on it, worked through the intense heat & had such a positive attitude the entire duration of the job!
Price was fair for the time, labor & skill needed.
After speaking to him about the company I learned this is a family run business and let me tell you, IT SHOWS!! They truly care about their customers and do what it takes to get the job done!

Offered him water and granola bars as he worked through lunch and he was SO appreciative!
I HIGHLY recommend Mr. Rooter!

Update #1 - within 20 minutes I was told they'd pay for what my AC guy has claimed damage wise thus far. My stress level, already pretty low with them, still low - moving up a star - pipe drops happen.

Original (with some added detail):

We're going to see how this plays out - to set the stage, I'm at about $6500 in with them for a large scale cast iron pipe replacement that finished Thursday. This was for replacing a main to within 10 feet of the sewer, roughly 58 feet to the house, under the house, hundreds of pounds of old cast iron pipe.

Friday I was informed the AC was out and called my AC guy not thinking anything of anything related. It'd also been a day, but I didn't know that the tenant's had not been there that night.

Monday my AC guy got here and said they'd dropped the old cast iron pipe on the air intake which crushed it, broke straps, blew out a capacitor due to no air being able to circulate, and resulted in $300+ worth of AC repair (at the moment, he's got to come back)

Contacted Mr Rooter both via voice mail and email, we'll see how they want to play it. (so far very classy, they've said they'll have a check in my hand tomorrow)