Mr. Rooter Plumbing of Hendersonville

The actual work was good, however the service was horrible. The first day, Michael, the plumber was almost two hours late, today he was over two hours late. While there were storms today, what was his reason for being so late the first visit?

When he arrived on Tuesday, he stood in the front door way. We had already given up on him coming and let the cat roam around the house. I asked him to please close the door three times and he ignored me.  The fourth time, after I asked, he finally decided to shut the door after I started to reach around to shut it.

The concept of shutting the door must have evaded him again. He let the storm door flap in the wind and it broke off the frame. I discovered it was broken when I heard something hitting the side of the house near our patio and found the bottom of the door had broken away. He never said anything about this to us, even when I commented on it and tied the door shut with a yoga strap until I can get someone out here to replace it.

The young woman who answers their phone does not want to hear complaints and hung up on me mid-sentence when I called to see if he was coming this morning. I messaged them via FB. No response.

It was later this afternoon when we noticed he'd left the heavy lid off the water meter/on-off valve.  A fitting coda for dealing with someone we will never hire again.

I had a water heater that needed to me relocated and had scheduled an appointment with his and hers plumbing. 20 minutes before they were supposed to show up they canceled on me due to an emergency call I was going to be stuck without hot water for a week due to the fact that they could only reschedule me a week later..... I was lucky enough to find Mr. Rooter plumbing. I explained to them the situation I was dealt and they were more than responsive to the situation! I was greeted by Blade, he had assessed what had needed to be done to ensure that I would have hot water for the coming weekend. Blade was very professional and made the experience very enjoyable. He had stayed late to ensure that the hot water was working properly and he wouldn't have to come back. I am more than happy with the experience I had with him today. I have been a general contractor for 10+ years and I am proud to say that he exceeded my expectations. I would give this man a raise if he was working for me he was very friendly, knowledgeable, and most important got the job done in a timely manner and was very clean! Thank you Blade for having such a great attitude and being willing to go the extra mile! 10/10

Was given a window between 12-2, at 200, I hadnt heard anything so I contacted the office. They said they didn't know where their guy was but said they could contact him if I wanted. Heard back at 230 that could be there at 330 but had to leave at 400. Just an absolute embarrassment of a business.