Maynard

Travis did an excellent job inspecting the heating units on our home.  He is very professional and knowledgeable.  He gave us realistic solutions to some of our problems and provided us with a quick estimate on the repairs recommended.  Thanks to Maynard for hiring quality techs and thanks to Kevin for your honesty and professionalism.

We purchased our HVAC from Watson Electric who was acquired by Maynard.   Today we woke up to a cold house.    I called Maynard who was able to send a service guy out within a couple of hours.   The service man was able to quickly determine which component of my system failed and that it was still fully covered by the original warranty.    

The part was backordered at all of his regular suppliers.  Rather than giving up, the service man and his folks at the Maynard office were able to convince the manufacturer to give me the necessary part out of a complete unit in the warehouse.   Within four hours we had heat again!

I feel bad for the delay in leaving this review. However the quality of work & professionalism of the team that came out and did a panel upgrade (as well as other electrical work) at my house was so top notch that it honestly needed to be put out there.

It has been a couple of months and I'm still very please with the outcome. Madison & Xavier did a great job, and Ashley was very helpful in getting everything reconciled when it came time for payment.

I highly recommend them.

I used Maynard for years until 2013.  They always seemed to stand behind the customer when they were Maynard Fixurecraft, but they were bought out and became Maynard select.  It seems they care more about their bottom line than they do the customer.  They probably made 30,000 dollars off of my company on average per year when we started using them in 2006.  This past year they made a grave mistake when fixing our cake freezer around Valentine's day, in which they came out and claimed to fix our freezer, only for us to STOCK it with 1,000$+ in product and us to lose all product over night.  When we came back the next day, our whole restaurant was shaking violently because they hadn't fixed the issue properly (not to mention melted cakes and novelties all over our freezer and ground).  When I inquired about the issue with the manager, he said they are not perfect 100% of the time and will make mistakes.  He even shaved off some labor for us, essentially saving us a couple of hundred dollars.  Problem is, they came back out and fixed the issue and a couple of days later we lost all product again.  Thanks for saving us a couple of hundred on labor when you costed us thousands in potential sales (sarcasm).  I had to call Ecolab to come fix the problems (in which they properly diagnosed and fixed) and its now late August and I have not had an issue since.  Maynard should have eaten the cost and taken care of a loyal customer.  Instead, they called me and only cared about the past due bill (which I refused to pay until recently).  I just said screw it, and took care of the bill because I was giving them a chance to remedy the situation, in which they just didn't care.  My company is expanding and now all my service needs are going to Ecolab and Superior refrigeration.  Big mistake Maynard!  I hope you learn that the customer ALWAYS comes first!  The ONLY reason for the 2 star rating is that they were solid before and I hope they can be that customer service oriented company they once were!

They are dangerous!!! Driving south on 24 today at 6:15 am. I'm going 80 mph and here comes this company van barreling towards Nashville from Clarksville weaving in and out of traffic, no blinker cutting other cars off. Just driving stupid!!! Thanks but I will not be using your company!!!

I appreciate the owners response. Thank you a adjusted my review due to that! From1 star to 4. Great job!

Horrible service. Had a refrigeration problem, they came out and fixed it but the same problem occurred the next day.
Called and told them what happened and the lady on the phone wasn't empathetic at all.

I have used Maynard in the past. They did a decent job installing my new HVAC and new vent system. I even purchased a home health plan hoping to protect my house moving forward.

A plumbing issue came up at my house, so as part of my home health plan benefit, I thought I'd reach out to Maynard first to diagnose and provide an appropriate solution to plumbing problems I was having.

I had a service tech dispatched to my house, which I paid roughly $50 (a discount for purchasing a home health plan) for a diagnosis. Tech arrived, asked me some questions and crawled around in the crawl space--took all of 15 - 20 minutes. Then he presented me with the long list of problems such as a collapsed main sewer line, improper venting, improper connections to the main, etc., and the long list of fixes that would be needed. He then spent about 10 minutes writing up a quote for me, which came to a little over $13,000. Perhaps that was a fair number and Maynard would have done quality work IF that was the proper diagnosis and solution.

I decided to get a second opinion, and thankfully, I did. The second plumber came out and did a proper inspection -- asked questions, observed inside the house, crawled under the house AND ran a camera through the pipes of my house, especially the main sewer line. Turns out the main line was completely fine except for a clog, which took no time at all to clear. There was one section underneath one of the showers that was severely clogged, so it was replaced. The plumber did a few other small PVC updates and installed a more easily accessible clean out to make troubleshooting easier in the future. I ended up spending less than $2,900.

I called the service technician to follow up and let him know my disappointment in his poor assessment -- either lazy or just plain dishonest. When I informed him about properly inspecting the problem with a camera, he told me, I tried to get one for you, but I didn't have one on my truck, which is a simply unacceptable excuse. 1. Why did I pay you $50 in addition to my home health plan for you to diagnose the plumbing problem if you are are not going to use the right equipment or put forth the level of effort required? 2. If you have the audacity to quote me more than $13,000 for a job then you damn well better go back to you main headquarters, get a plumbing camera and come back to my house to run a proper diagnosis.

In summary, Maynard is either lazy, dishonest or a little bit of both. When they come out, they are NOT looking to diagnose the problem and offer you options that are truly tailored to fix the problem you have. Maynard is there to make the most money off of you plain and simple. Would Maynard's proposed solution have fixed my problem? Sure. But it would have cost me $13,000 and been way above and beyond what was necessary. They tried to sell me a brand new Cadillac when all I need was an oil change, new air filter and swap out the tires. I saved more than $10,000 by NOT using Maynard and instead going with a company that works hard and is honest. I'd recommend you find someone else as well.

Overly aggressive and deceptive sales tactics - would not recommend to any friends or family.

The technician came to look at our AC unit and initially quoted us $500 to replace a few things.  After we asked if there was a simple fix to get us going because our unit was too old to spend that kind of $$ he said oh yeah, I could do this for a lot cheaper and we'll have a guy quote you on a replacement.  The fix ended up being $100 instead of the $500 he originally quoted us, only

Next, we had the guy quote us for a replacement for which he gave us three very expensive quotes- we said we'd have to wait on making the decision.  He called the following business day and asked us if we were moving forward on one of their options and we said we were gettin a second quote.  After that he mentioned, oh yeah, we have some more economical modes than the ones we quote you for $1-2k cheaper..

The sales tactics they've used here are deceptive and I wouldn't recommend this company to anyone wishing honest and transparent work done on their HVAC.

Oh yeah, they also charged me twice so I now have to call back and get them to reverse a charge.

I called Maynard plumbing a 30-year-old boy came out here and discovered that it would take about 15 maybe 20 minutes to Weld twoPipes together that I would do the drywall replacement after he made one hole. He wants $775 that might've taken them 20 minutes to do Nashville stop ham these people they're not worth it and nobody is worth $775 for 15 to 20 minutes work shame on Maynard never will I called them again

i am very unhappy and disappointed with Maynard, i had a very bad experience. last Thursday i had requested a service call because my rental property ac was not cooling, the maynard tech came out and worked on it , but they did not fix it right the first time and the tech charged me $140, the next day, Friday, the ac was not cooling again and i had to call maynard again. the tech came out again and this time he said the capacitor needs to be changed. ac started working for a little bit, but again the next day on Saturday the ac stopped cooling again, i had to call maynard again. i called them around 4pm, but no one showed up the whole day. finally the next day i ended up calling another hvac company, and they fixed it right the first time and i havent had any problems since. i am very unsatisfied with maynard, and i seems that there techs are not qualified and dont know how to fix the ac issues

Patrick came out to our house today & serviced both HVAC units.  We found him to to be timely, professional and knowledgable. Thanks!

They charged $300+ to install a new faucet.  Took 15 minutes.  And it's installed backwards.  So...don't think we'll be doing business with these guys any more.

I have used Maynard Select to check my fridge in my store. The first year the bill was really high they told me it was because the music festival was going on and was hard to get downtown.
This year they came to check and blow the dust off the motor.The Guy was in my store for about 10 minutes. They charged me $174.80. Truck charge $40.00 and 105.00 for driving to downtown and back.
I would not recommend this company and will never use them again.

Josh is amazing! Called after hours, he returned call within 5 mins. Was immediately transparent with pricing. He even offered to walk me through a couple system checks to help diagnose the problem and we located the problem over the phone. We didn't have to have to have them out this time but Maynard, especially Josh, will be our first call with any HVAC issues. You've earned a lifelong customer. You guys are awesome, thanks so much!

I have nothing but compliments for Maynard Select! Their technicians are always on time and very knowledgable and professional. I googled them to find their phone number for my friend and have NO IDEA what the other people are talking about. I will refer Maynard Select to everyone in Tennessee who has AC needs!

Had 10 yr. parts and labor warranty on my AC.  Tech diagnosed fix that cost me over $800 (out of pocket) mostly freon cost that was'nt covered by warranty.  This did not fix my unit.  Tech had to come back same day to fix problem that was fully covered by my warranty (parts and labor).  A Maynard tech tried a similar tactic on my daughters' AC ($1800) fix, large part, freon.  I advised her to get a second opinion with another company, saved her a ton of money.

link electrical component repair in stock on truck 1.00 $254.00 $254.00

HECG Capacitor electrical component repair in stick on truck 1.00 $254.00 $254.00

H3P Replace dual capacitor 1.00 $370.00 $370.00

H2P Repair or install low voltage wire per 10' 1.00 $150.00 $150.00

Sub-Total $1,028.00
They said  I needed  all this done and gave me a quote  of other options  which where even higher  the Maynard  company  tried  to rob me because  I was a woman  and black I had someone  else  come  out and they told me I needed  a transformer  and the other company  charged  me 125.00 and told me to hold my money  until I was satisfied  with the work  because  the Maynard  company  had me doubting  the other company because they said I need all this work done!....

Total Due $1,028.00

Deposit/Downpayment

Toilet clogged. Did not make appointment well and staff came directly. Did nothing and requested the price $450. Declined their service. The staff said I will be charges $40. Another well known company fixed the problem and charged only $220   However, Maynard sent a bill with $147.07 including a so called diagnosis fee. That's robbing people's money. I called many times and left multiple messages to the service manager, with no reply. What a service!

Huge dust problem in our house that I blamed on dog dander.  Finally gave into wife's request to clean the air ducts.  I believed this kind of service removed mythical dust.  Josh and Colden came out and removed all the duct grills (which always seemed to be behind headboards or under couches), chimney swept the ducts and were done in a couple of hours. The filth they vacuumed out was amazing. Great job, no whining, friendly people, fair price.

Negative five stars. We just had a senior technician show up today for, what I can remember 14 times in the past three summers. Removed a cover from the panel that reads; replaced for the 2nd time on 4/1/21 placed that on the duct work then told my girlfriend we needed two new damper motors(there only one in the attic) and he would only charge us &660 for one as if he's doing us a favor. The motors are $84 on Amazon. What a joke. Now there's condensation building up on a drain pipe and ruining my ceiling for a second time in two years since these people have been coming here. I've since this guy left jammed the damper open myself and ordered a new motor for 84$. This guy literally showed up was in my house two minutes. It's hotter now then it was before he got here and I have water damage AGAIN on my ceiling. If anyone needs work concerning a zoning problem in their duct work. I'll save you 400 bucks call me.

My kitchen sink backed up. I called Maynard at 11 am, they had a truck to my home by 2:30 pm. They were honest, friendly and reasonable. I would call them again. Very happy

You would think a company as big as Maynard Select would uphold a dress code for their personnel out in the field.  However this was not the case when the man came to check my heat and air unit.  He looked as though he just got out of bed in the same clothes he had on the day before.  His shirt was dirty and wrinkled, his boots were not laced and his hair was pulled back in a ponytail without being combed. I was hesitant about opening the door thinking a bum was at my door until I saw the Maynard vehicle parked outside my home.  This was my first and last experience with Maynard Select.  This is a perfect example of first impressions speak volume.

I contacted Maynard 2 years ago because I thought they were a small local  family owned business. I bought the entire  new furnace system THEY recommended which was over $5,000.
I bought the annual service checks package so that they would come out each Spring and Fall to check my unit. Obviously prevention and maintenance can make a system last longer. I have filters shipped to me and replace them monthly. My last filter was there 90 days instead of 30.
So after 4 visits I get a tech who tells me that pet hair has been sucked into the furnace.
I'm not sure why the other techs on 3 other routine  calls never informed me of that. Today I was charged $1,386 for the 2 hours it took today's tech to vacuum out my furnace. Was it 90 days worth of pet hair or 2.5 years? Who knows?
Negligence by previous Maynard techs resulted in a $1,386 bill that I'm charged.
Very disappointing. Not a good business practice.

I had a friend who worked on the commercial side of Maynard so I allowed them to handle the regular service on my house.  After two years of bi-annual maintenance on my system, I happened upon the duct-work that takes carbon monoxide from the heating unit.  The duct was laying on the ground in my crawl space and rotted to oblivion.

I asked them to look at this and why it was not identified during the regular service check ups.  They admitted fault and offered to replace free of charge.  Nice right?  Not so fast.  I happened upon this again yesterday to see they replaced they duct with new piping but still laid the duck on the floor and not attached to any venting outlet so still just realeasing into the crawlspace/basement in my house.  

Tell me how mad you would be?  This crawl space is right next to the art area where my 4 and 6 year old daughters play daily.  I called them yesterday to tell them the problem, asked if they could call me back in less than an hour...24 hours later and still no return call.  Absolute bush league...pay the premium for the Lee Company, etc.

So I've come to believe their are zero AC services in Nashville you can trust.  We had Maynard install new AC 6 years ago ( 8000.$). It went out 3 days ago and so we called them to check it.  They came that same day to evaluate it and said we needed new blower motor.  Even though the unit was still under warranty - the cost was stated as 599$.  ( for labor ). Well - seems high but we needed our AC.  They agreed to come in 3 days to fix it. We received email that they would be here between 8-12.  We waited all morning and then called - they stated our appointment was at 3:30. So of course we waited.  The technician arrived at 1:30. ( not between 8-12 and not at 3:30). Once he was here he spent 45 minutes fixing the unit.  He did indeed fix it and was polite.  I don't really have an issue with him. My issue is with a company that tells you they will be there from 8-12 and then says no it's 3:30. And then comes early at 1:30. My main issue is the 599$ for 45 minutes of labor.  If we were also charged for parts I possibly could understand the charge.  However- the parts were under warranty. So I do take issue with 600$ per hour for labor. Actually - that's not totally fair as that charge also included his initial visit which was another 30 minutes.  I guess I should not be surprised as I have used multiple other AC companies in Nashville and have yet to find one I could trust - ie Lee Company , Hillers, Donnelson Air, and the worst of all - Covenant ( a Christian company - laughable ).  I have lived here for 35 years and am still looking for a trustworthy reliable company . And by the way - I just received a text telling me the technician was on his way. He left an hour ago.