Quite disappointed and dissatisfied with Advantage Plumbers, primarily per owner Heath Walker's lack of action and misleading reports, this past summer! His was the second highest bid of three requested, but decided he seemed most understanding and professional to correct an apparent drainage clog. This occurred in a basement bathroom, serving two guest bedrooms there, suddenly unappealing due to a smelly situation started by the messy back-flow this spring.
Although it took awhile to have him come and complete the contract (bid at an estimated $4,750), I offered him slightly more than a 20% deposit in May, which he declined as too little. Mistakenly, considering his confided personal problem at home, I upped the deposit to $4,000. All of this occurred early in June; however, despite the high pre-payment, we were consistently delayed due to Covid backup of jobs. Finally just prior to our holiday July 4th family reunion, he and a couple assistants arrived, dug a couple holes supposedly to examine the existing drainage pipe (we thought deteriorated), but he ruled OK. Weeks later, he returned, this time carrying a camera/computer (he'd borrowed), showing the Mrs. and me a disc displaying some sort of streaming water to assure us our old drainage pipes were properly flowing. All of this was part and parcel of a delayed response and apparently his decision to conclude our contract. When Mrs. Trott queried him further (before departing for another job), he mumbled something about buying acreage near Jackson, TN, and moving over there. Yet nothing about refunding any of our unnecessary hugh deposit paid. Of course, we've since experienced additional backup flows and despite our limited retirement income (I'm retired military), we must now engage a more helpful plumbing professional. We certainly don't recommend this company, surely dis-Advantaged for senior citizens, at least. - Mr. Wm. Trott, Nashville.