Don N.
03/01/2023 12:00:00 SA
I called due to an emergency situation with an electrical issue under my house. I spoke directly to the owner of the company and even sent him a video of my problem. He told me it was probably a wire that was grounding to metal from a 110 source but would send an electrician immediately the next morning at 8am. The electrician showed up on time, but all he did was take a few plates off my breaker boxes and then stated the problem was a recalled surge protector wired to my HVAC unit. He stated if i disconnected these i should not have any problems, but refused to even go under my house to investigate. He then called his boss and proceeded to let me know it would be $225 per hour he was there and would have to call for help to get someone under my house. Since he had already been there an hour, I was not going to pay this ridiculous amount just waiting so I sent him off (paid for first hour). I then called my HVAC provider (ESTES AND CAIN) and the owner came out directly, disconnected the surge protectors and then proceeded to go under my house and found there was a grounded wire that had been pinched and was causing the problem. Not only did he video the whole episode, but he went ahead and fixed the issue by splicing the broken wire and completed the job. Pretty sad I had to get another company when a certified (or so they say) electrician refused to go under the house to take care of this problem. I would never recommend this company for any electrical work in Middle TN. Please find a real electrician to do the work.