Best Storm Door Installation in Phoenix AZ
Very timely, reasonable price and excellent work. What more could you ask for. Stan came out and installed a new smart sprinkler timer I got at an SRP seminar. Would highly recommend
Phoenix, AZ
This is a copy of what I sent to First Impression Ironworks....
In response to your query... yes, your Scottsdale Office came by and offered a ballpark estimate.
I took him over to my neighbor who had the same design we wanted and realized that up close, the door had massive rust at the base of the kick-plate and the finish was chipping quite severely.
I asked your sales rep why this would happen and he stated that the people who lived there did not maintain the door the way they should. Strange, the door is in an alcove protected from the weather.
Because your sale rep demonstrated total lack of empathy and concern, we decided to go with another company to replace the entire door and frame at a somewhat less cost than yours.
Truly though... I could never get an out the door price from your sales rep.
In hindsight though, because of the negative implications demonstrated in quality and customer service, I highly doubt anyone in our neighborhood would buy a door from First Impression until you make it right by our neighbor.
In the photos you will see a picture from First Impression Ironworks that suggest not using anyone else but them for your door needs and further express to Beware of Iron Doors and Gates That Come From China Instead of the U.S.A. The second picture is the actual door that I am referring to above.
In response to your query... yes, your Scottsdale Office came by and offered a ballpark estimate.
I took him over to my neighbor who had the same design we wanted and realized that up close, the door had massive rust at the base of the kick-plate and the finish was chipping quite severely.
I asked your sales rep why this would happen and he stated that the people who lived there did not maintain the door the way they should. Strange, the door is in an alcove protected from the weather.
Because your sale rep demonstrated total lack of empathy and concern, we decided to go with another company to replace the entire door and frame at a somewhat less cost than yours.
Truly though... I could never get an out the door price from your sales rep.
In hindsight though, because of the negative implications demonstrated in quality and customer service, I highly doubt anyone in our neighborhood would buy a door from First Impression until you make it right by our neighbor.
In the photos you will see a picture from First Impression Ironworks that suggest not using anyone else but them for your door needs and further express to Beware of Iron Doors and Gates That Come From China Instead of the U.S.A. The second picture is the actual door that I am referring to above.
15507 N Scottsdale Rd Ste 155 Scottsdale, AZ 85254
Unfortunately, this company has earned one star based solely on the quote process. I requested a quote and was scheduled for a few weeks down the road. The day before that initial appointment Demers called to reschedule, which was fine. The day of the rescheduled appointment, Demers called to reschedule for a 3rd time. I said I was not able to reschedule again. They ultimately sent Chad (I believe that was his name) out to give us a quote. It was immediately obvious that he did not want to be working. We told him what we were interested in and he showed no interest in discussing options with us. He flatly told us that he did not have any brochures or samples to show us and implied that anything other than vinyl windows would be too expensive. (He had no idea what our budget is). He measured out windows and told us to expect a quote in a few days. It has been 16 days and we have not heard a thing. So, maybe the windows would have been epic and the installers would have been experts, but the quoting process was a disaster.
7712 W Golden Ln Peoria, AZ 85345