Best Storm Door Installation in Phoenix AZ

First Impressions was an alternative to the builder's preferred vendor for our new home, whom we chose for cost reasons. Huge mistake. After initially quoting us approximately $1800 for a custom iron gate for our courtyard, we followed up with them over several occasions during the year it took to build our new house. Every time we checked in with them, the price for our gate went up.  Steel costs, labor costs, different sales guy, who knows. We decided to continue pursuing it with them because they were still cheaper than the builder's vendor. Ultimately, we found a gate/door on Pinterest we liked and asked if they could replicate it. Nope. The curves were too complex, but they offered us something similar with straight lines, for a huge $5300. We swallowed big and signed off, asking for it to be built. During each conversation, we discussed that we wanted a Smart Lock, like those made by August, so we could control the gate access with Amazon Alexa or a phone app. No problem, although they couldn't do it, (why? who knows!) they said we could mount our lock after installation.

After the contract was signed and a $2650 (1/2) deposit was made, the problems began. We were given 3-4 different dates for the installation, each time they either failed to show up as promised, or responded to my phone calls that the gate needed additional work, with barely an acknowledgement that we had waited around all day for them to show up. On the day of the install, the installer was kind of an arrogant smartass to put it bluntly. He said the gate wasn't going to fit in the opening (the sales guy measured wrong, or the construction of the door was wrong). He cut the opening with a lot of damage to the surrounding stucco walls. No they're not responsible for the damage, it's in the contract, you'll have to hire a painter or stucco guy to repair that, I was told. After fuming at the install process with the delays and damage, I acknowledged that the door opened and closed properly and paid the balance of the $5300 contract. I then spent a day with stucco patch and paint trying to make the best of the installation damage.

A few days later I obtained and went to install the August smart lock, only to discover that they hadn't left space for it to be mounted on the back side. The strike plate was in the way, and the frame around the glass protruded into what should have been a standard sized mounting plate. I sent an email to the sales guy and asked it they could correct it. He came and took measurements, and several phone calls later I was told that any changes to the door (so I could mount the lock I'd asked from the beginning!) would result in additional service call and fabrication fees. What? This is a $5300 custom gate. After all their excuses about what they couldn't build, huge cost escalations, delays and damage on the install, I'm being asked to absorb the cost of their failure to listen to and build what I asked for. I couldn't be more disappointed with this company and the way they do business. I was not asking for anything I had not specified from the beginning, and with a custom build, should have been provided with. Phone calls with their customer care were worthless, as was sending them a copy of their own original bid showing extra charges for this type of lock. I was wrong to trust them. I was wrong to pay them before I knew the lock would fit, and they have earned nothing but another bad review for the way they handled this. DON'T GIVE THEM YOUR BUSINESS.

Love my new security screen door from Steel Shield.  They are very competitively priced and service is outstanding.  Issac, their installer, did a fantastic job installing the door.  Shuts perfectly and looks beautifully on our front door.  Now we can enjoy a nice breeze moving through our home.  I highly recommend them.  Only issue, from day of sale, it took exactly 7 weeks for delivery.

Wow! I can't say enough great things about Alpha. After getting a few outrageous quotes, I contacted alpha via project messaging on yelp. Not only did Vanessa contact me immediately, her tech (J) came out the same day in under an hour and was able to fix it in the same amount of time for a mere fraction of the cost. Even better, I got zero lies about how my door was on its last leg and a disaster waiting to happen, or that my how would complain about the fix because it would still show signs of damage like I did with the other companies. Instead, I see zero evidence that there was ever a dent and the door functions better than it did before! And all of that with an added year warranty on the work. Alpha proved everyone else a liar! I could not be more grateful! Just when you think honest companies didn't exist anymore....sometimes you're blessed enough to find a gem like Alpha Commercial. Skip the quotes- hire these folks! Proof of my purchase today below!