Best Carpet Restretching in Phoenix AZ

I had been looking for someone to do my flooring for some time.  It was a complicated job in a complicated environment, so finding the right people was critical.  I live in the 4th floor of a condo, and had tile and carpet that needed to be removed.  The problem was that the tile was installed before the kitchen cabinets.  Between working with the HOA, hauling in and out the materials, removing all of the old materials, and moving appliances and furniture around, I was just overwhelmed on how we were going to pull this off.

BRAM flooring came up in a Yelp search, and honestly, it was way out of my area, so it wasn't my 1st choice.  I finally conceded and drove all the way over to their showroom, and Mitch helped answer all of my questions and defused my fears and concerns.  He expressed that he has worked in condos and with HOAs before, so I felt at ease.  Virgil showed up at my home a week later, and made some measurements, and offered up some opinions based on the floor samples I had taken home from the showroom.

After I passed on the information Virgil provided to my HOA and got approval, the install was scheduled a few weeks later.

On the install day, the crew of 3 guys showed up an hour later than I had expected, but frankly, they operated with such efficiency, I had completely forgotten they had started late.  By 11 AM, all of the old tile and carpet was gone, and to watch the 3 of them work as a tight-knit team was a treat I want to see again.  By the end of the day, they had removed all of the molding, demoed all of the old tile, removed the old carpet, glued down underlayment padding, installed all new luxury vinyl, reinstalled the toilet and all of the molding, and caulked the molding.  Their attention to detail was absolutely amazing and I am about the most critical person there is when it comes to this kind of work.  I fully thought this project was going to take all week, so when they were completed by the end of the day, it was like a Christmas present J

Not only will I choose BRAM for any future flooring needs (no matter what they are), I will recommend them to everyone I run into.  The flooring looks and feels amazing, and I am just super happy.

After visiting the showroom, Cheryl came to our home with a variety samples so we could see them in our rooms with our light. They were able to install all new carpet throughout our home before the holidays. Thanks for everything!

Before and after photo with Clear Choice flooring and their team of excellence completed the job in our home. I would highly recommend them to do your flooring.

Outstanding company!  Robert does a GREAT JOB!!!  Fair price, extremely courteous, excellent service, results and very fair price.  We HIGHLY recommend.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Chris is so professional, booked the appointment, on time and fixed our rough edge carpet with a carpet stretcher.  I would highly recommend Carpet Chris he saved us from replacing the entire carpet.  Well worth the money!