Best Carpet Customization in Phoenix AZ

Mitch and his team did an exceptional job with our flooring project. He encouraged us to go with the longer tile and I didn't have the vision, but he was 100% right and the flooring turned out beautiful. We did the entire downstairs and now I'm itching to do the upstairs. I wouldn't use anyone else.

The team made quick work out of the project and unlike what I have seen with some of my neighbors that have used other vendors, the entire job was done in two weeks and looks fantastic.

Thank you Mitch. Chad and I love our new flooring.

Tom the owner takes great pride in customer service. They carpeted my stairs and they look fabulous.

In a nutshell, big job or small job J&B carpet values you and your business. Below is my longer story if you care to see more details:

I was looking for a remnant and had been to several other carpet stores. One store, after being there for 30 min and selecting the remnant, literally told me when I got to the register because it was after 3:00pm they couldn't sell it to me.  He wanted me to come back the next day.  Pretty confusing since the store closed at 5:00pm and even when I explained to him I live 40 miles from the store - have you seen the price of gas? His answer was, "I live just as far and I drive to work everyday" No thank you, I think I'll find a different carpet store to take my business.

I stumbled on J&B Carpets after a random internet search. I cannot speak highly enough about this store, even though I only needed an inexpensive remnant the service and help they gave me was above and beyond and I found the perfect remnant for my project.

I would highly recommend using J&B -- if this is how they helped me with a very small job, I think it speaks highly for how they treat all their customers. Big or small they value you and your business.

I'm currently pregnant and nesting has hit me in full force. The two major things I wanted to tackle before our first baby gets here - carpets and new windows. I ordered new windows back in December and was told it would take 12 weeks for them to arrive, so I set out to find a flooring company to work with.

Carpets of Arizona was the only company I spoke with who offered to work with the window company schedule (we turned one window into a slider and the window company said to wait on flooring install in that room, just in case they had to cut into the floor. They didn't want to damage the new carpet).  Carpets of Arizona was willing to install my flooring in two stages so that I didn't have to wait until windows were fully installed to enjoy my new flooring.

I described what I was hoping for, style wise, to Monica over the phone. When she arrived at my house to give me a quote, she brought samples that were EXACTLY what I wanted. It is so overwhelming to look at thousands of samples. I appreciate that she was able to bring 3 I liked so I could quickly and confidently make a decision.

Geraldine was patient and so helpful during the scheduling process. When there was a delay and window installation was pushed out further, she quickly rescheduled my flooring installation over the phone.

Finally, the contractors they hired for my job (Juan and his team) were always on time, polite, and did beautiful work.

I am so, so thrilled with my new floors. The upgrade was worth every penny. I wouldn't hesitate to call Carpets of Arizona again if we need anything in the future!

Andy Rosen Is very knowledgeable and was a pleasure to work with when deciding on new flooring for our bedrooms. Because of pets, we didn't want carpeting. Andy showed us laminate and luxury vinyl planks and gave us all the pros and cons of both. Once we decided on LVP, he showed us several samples in the price range that we needed.  We had a couple delays in the installation but Andy and Don made sure that everything was done as promised and we are completely happy with their work and our new floors look fantastic.

Chris was great! He arrived as scheduled on time. Very friendly and polite. He replaced 4 sections of carpet and padding where a cat had left urine spots and looks brand new again. He also took the time to go over what he did at the end and cleaned up afterwards. Thank you! Highly recommend.