Best Water Heater Repair in Charlotte NC

Chad was great - responsive, reliable, thorough. Friendly and gave me a few extra pointers before he left. Would definitely recommend.

Happy with the result, great service, and price.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

I am changing my previous review of Roby Electric. I caught them last year during a transition and I believe there was some miscommunication. Based on their response to my earlier review and not having great luck finding a reliable electrician, when we had another issue I decided to give them another try.  I talked to Sandy who was wonderful and very professional. The two technicians who showed up were courteous and forgave my faux pas (I was late!) and very helpful. This was for our business but we are also buying a new home and I plan to use Roby Electric for our needs in the future.

Jerell came out and was very professional. He was sent to us for a plumbing problem behind our dishwasher. Allison and White property management had him come out. But now they say nothing is wrong , I would very much like the report from Jerrel if possible, because these guys are giving us a lot of trouble because of this situation and nothing is getting fixed. Can you please help? Our address is 1013 12th St. NE in Hickory. He left his number with my son, but when we called it said mailbox was not set up. We could really use your help.

If I could give a zero rating I would. NEVER, EVER use this company. Once again, NEVER, EVER use this company. They charged us over $600.00 to fix a pipe and he was not here but an hour. They charged $224.00 for a pex pipe. Homeowners BEWARE! Michael & Sons will RIP YOU OFF!!! Again, Michael & Sons will RIP YOU OFF!!! And 10% would not even cover the tax. RIP OFF! BEWARE, HOMEOWNER!

After paying them $300 to repair a hot water heater that is only 6 years old I was still having the same issue shortly after the plumber left.  I was then told when I spoke with them that the plumber would be back the next day, a Saturday.  When he never showed I called them and they told me he didn't work that day and he could come on Monday and replace the entire unit.  I asked about the $300 in parts and labor that I already paid and they said that was paid for the work they did and not relevant to replacing the unit.  I refused and decided to look at the unit myself.  I discovered that the unit was not getting any air as the intake was covered with dust and dirt.  The plumber had said he cleaned this area out and DID NOT.  After cleaning it myself I am back up and running but still out the $300 in un-needed repairs that they performed.

Called to replace a leaking toilet, and while here they said my water pressure was too high and a pressure regulator needed to be installed. They insisted this needed to be installed by my water meter at the street, which would involve ripping up part of the sidewalk and cost over $700.

I got a second opinion and was told that the part could easily be installed in my basement for a third of the cost, and that cutting into the sidewalk was totally unnecessary. When I explained to them that I wanted to cancel my appointment based on this second opinion they were snippy and rude.

Very surprised that they chose what appears to be the most difficult and expensive method to fix a simple water pressure problem.