Best Sewer Services in Charlotte NC

Jerell came out and was very professional. He was sent to us for a plumbing problem behind our dishwasher. Allison and White property management had him come out. But now they say nothing is wrong , I would very much like the report from Jerrel if possible, because these guys are giving us a lot of trouble because of this situation and nothing is getting fixed. Can you please help? Our address is 1013 12th St. NE in Hickory. He left his number with my son, but when we called it said mailbox was not set up. We could really use your help.

I am so disappointed. I had been working with Michael and son's for over a year as it was a well know company in a unknown state, we are from out of town. We had recently bought our home and because we were not ready to move into it we rented it out. Our tenants called with issues regarding the water heater. We decided to call Michael and sons because of the reviews and again because it appeared to be a reputable company. I was somewhat surprised at the manner in which the technician handled the appointment, he called to say I was endangering my tenants and that unless I did exactly what he recommended he would have to call the county but if I decided to wait or get a second opinion he would have to report me to the county right away. I was concerned for my tenants because the house had been bought less than a month ago and i had no idea what the previous owners had done. I also was out of the state and had to trust his words, again a reputable company. Well Almost $9,000 later we had a new heater and everything was up and running. There were some minor issues in the winter which they came and handled right away. So what is the problem you ask? We finally moved into our home (four days ago) and as I tried to set up gas in my name, the company refused, why? because the job was poorly and horribly done, the exact words of the Mecklenburg county technician (Piedmont gas). He  was also shocked about the price that i reported we paid and, the cherry on top, he could NOT put the gas as the job had NEVER been inspected and it was leaking which was a hazard. Mind you this job was A YEAR and a HALF ago so my tenants were in grave danger, possible not by us the issues this so called professional had told me over the phone, but by THEIR doing!!!!!! I called the company and explained what had happened, not only did they act nonchalant about it, they said they would send a technician over in a few days. Since I did not let go of the matter, I requested an emergency visit and also requested them to connect me with the regional manager. I am so saddened by all this because I feel this technician took advantage of the fact that i was miles away and literally ROBBED us blind!!!!! do NOT use this company!

I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall.  Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!

PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!

I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!

Companies like this are why I DIY as much as possible.  I should have paid more attention to other Yelp reviews.  I can't stand dishonest people or companies.  But not confident in my own electrical abilities.

First, this was for electric services.  I had two exterior outlets which were not working.  Lady on the phone told me there was a small $49 service fee which can be credited to work completed.  OK.  Shane comes out, spends an hour trying to determine the issue, doesn't know for sure but believes a connection was never made to service the front two outlets when the home was originally built in 2015 (I'm the second owner).  Then asks for $215 for the diagnostic.  What happened to the $49?  Oh, there's another $166 for a troubleshoot fee.  Wasn't disclosed.  So $49 gets you to my house and then if I want to know what's wrong, I have to pay more?  Shady tactic.

Then Shane tells me it'll be $350 for the repair which will require 12 holes in my wall to run a new line from the circuit breaker through my garage.  Can't do it same day because he doesn't have spackle to close up the holes.

Next day comes back and had an epiphany overnight that he wouldn't need to run a new line, he could connect through another room.  Job which would have taken considerable amount of time now suddenly takes about an hour.

Shady upfront pricing comments, shady repair tactics, shady company.  Do yourself a favor and try to find an honest company as IRV is anything but.