Best Pipe Repair in Charlotte NC

Chad was great - responsive, reliable, thorough. Friendly and gave me a few extra pointers before he left. Would definitely recommend.

Happy with the result, great service, and price.

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

This review is solely based on customer service. For the most part technician was professional, courteous, and responsive. Customer service, on the otherhand, was poor, unprofessional, and not helpful at all.

Called M&S to locate and repair leak in a downstairs half bath. I called M&J customer service to have plumber come back out, after misdiagnosing leak. The customer service rep, Rita, was rude, argumentative, impatient, and accusatory. After explaining the toilet was not issue and I needed a technician to come back out, ASAP. Water was destroying my floors. She told me I caused the problem by installing flooring around toilet.

All said and done, I called another plumbing company who came out and actually narrowed down possible issues and figured out; it was my neighbor's water heater leaking into my unit.

I called to speak to customer service manager about experience with Rita. I was transferred to an admin in CLT; then back to Rita. She laughed and again rude, nasty, and not helpful. Needless to say, I'm posting here because after several additional attempts to speak to manager, no luck.

Other Comments:

Over priced - $700 to remove and reinstall toliet.

Not transparent on additional cost. When I made appointment they said it would be a $69 service call, but when technician came out he said it was $69+$125 diagnostic charge.

After paying them $300 to repair a hot water heater that is only 6 years old I was still having the same issue shortly after the plumber left.  I was then told when I spoke with them that the plumber would be back the next day, a Saturday.  When he never showed I called them and they told me he didn't work that day and he could come on Monday and replace the entire unit.  I asked about the $300 in parts and labor that I already paid and they said that was paid for the work they did and not relevant to replacing the unit.  I refused and decided to look at the unit myself.  I discovered that the unit was not getting any air as the intake was covered with dust and dirt.  The plumber had said he cleaned this area out and DID NOT.  After cleaning it myself I am back up and running but still out the $300 in un-needed repairs that they performed.

was over 2 hours late and not even a phone call to let me know after i rushed home to meet them.