Best Gas Water Heater Repair in Charlotte NC

Chad was great! It's so hard to find people who know what they're doing and who actually communicate. Chad was in touch regularly about our job. He showed up on time. Did excellent work. And was just generally a pleasure. There is a good reason he has Professional in the name of his business.

We wanted to replace the 15 year old halogen under cabinet lights in our kitchen. Chris took the LED's we purchased and had all four in place and looking fantastic In less than an hour.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

Rip off!!  Charged $29 to come give an estimate that was ridiculously high.  Wanted $550 in LABOR to replace two floodlights on back of house.  Not a new installation, just replace existing fixtures.  No running wire, just two screws and three wire nuts per fixture.  What a joke!!!!  I guess the jokes on me for agreeing to pay to get an estimate...

I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall.  Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!

PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!

I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!

The electric switch in my two rooms are not working. So I called today spoke with Melissa and she set up an apt for tomorrow. Melissa always does an awesome job in answering my questions and taking care of me. She makes me feel like I am a valued customer.  Someone will be coming out to take a look at my breaker. I had a friend to look at the breaker and cut it on and it kept switching tripping back. So, I am getting an electrician out to my home.  I was initially thinking that due to the HVAC and water heater damage that it may have damaged my electric cord or wires but I am not sure.  I had extensive work done on getting a new AC and water Heater with IRV HVAC about 4 weeks ago and they did such an awesome job. I have to say that QUAID did an great job in taking care of me and the services.  I even called to follow up on a question and he returned my call and made availability to answer it.  Quaid even came back to my home to check my AC because of the cold/hot weather changes in NC for the months of March/April and he wanted to make sure the AC would run well.   Melissa had did an awesome job communicating with me and letting me know about my appointments and when the guys had came to complete the job for the AC and putting in the Water heater.  I had also got new toilets as well. This company is wonderful and I would recommend them to others.