Best Gas Water Heater Installation in Charlotte NC

Chad was great! It's so hard to find people who know what they're doing and who actually communicate. Chad was in touch regularly about our job. He showed up on time. Did excellent work. And was just generally a pleasure. There is a good reason he has Professional in the name of his business.

Jerell came out and was very professional. He was sent to us for a plumbing problem behind our dishwasher. Allison and White property management had him come out. But now they say nothing is wrong , I would very much like the report from Jerrel if possible, because these guys are giving us a lot of trouble because of this situation and nothing is getting fixed. Can you please help? Our address is 1013 12th St. NE in Hickory. He left his number with my son, but when we called it said mailbox was not set up. We could really use your help.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

Paid the $69 + tax minimum trip charge today to learn that it costs $275 for Michael & Son to hang a ceiling fan. Asked the office. How much does it cost to hang a ceiling fan? They would not not provide an estimate. Talk to the tech.

So they had the tech (Joe) call me and tell me that he could not provide a price nor a price range until he saw the job in person. His minimum trip charge would apply to any other costs, and that he's got great reviews and he'll be on my side and that we'd be very happy with his work.  

Well now he's seen the job and quoted about double what Home Depot or Lowe's would charge to do the same job.

Some of their customers are happy. Others are not. I'm in the second camp.

Rip off alert. Demand a price estimate / price range before you let them into your home. Or call another company who will.

Follow-up note. After requesting that they reduce the charge from $74 to $29 (their previous price for an estimate), they instead offered to refund the entire amount. Advice stands. Demand a price estimate / price range for a service before you let them into your home. Or call another company that will.

I called this company because I had issues with water in my tub and coming from the floor of my bathroom toilet. Along with other companies called, I decided to go with them because the rep on the phone said they we very honest people and do not charge for services that were not needed. This was their pitch for charging hourly vs flat rate. Seemed to make sense so I had them come out.
Now what did I actually get for my money? A whole bunch of nothing and a huge waste of time.
The plumber showed up at 2:50pm and had difficulty locating my sewage drain so he could snake it out. Mind you, he took the time out to view my neighbors yards and where their sewage drains were located. The sewage is also marked on the concrete, so finding it should have been all of 10 minutes. But, no....it took him 1 hour and 15 minutes to find the drain.
After he finally found it and popped open the drain, he informed me that this is a city issue and I should have called them, not the plumbing company. He also informed me that I would be charged for the full time he was there, even though some of the time he was smoking, walking in neighbors yards, and calling his office to get someone else to come help him look for the drain.
As you can imagine, I was upset to find that I had to pay almost $200 for him to do absolutely nothing. He did offer to snake the drain for me since he was already there, and since I still had the plumbing issues. I figured, why not? If I HAVE to pay him, at least I'd make him WORK for it. So, 25 minuteslater he tells me that his snake isn't long enough and that the city has to come do it afterall.  Awesome!! What CAN this company actually do, besides rip people off?
So, as he is packing up getting ready to leave, I go inside and write the check for the time he was there. But wait....there's more. I'm hit with an additional 15 minute charge, which is right around $37, for his drive time!! WHAT???? This was never mentioned to me when I called in with my issue, nor was it brought up when he arrived. I went back inside and wrote another check. At this point, I just wanted this guy and his company GONE!!!

PLEASE, SAVE YOURSELF A HEADACHE AND GET A DIFFERENT PLUMBER!!!!

I have had to use a plumber before for this same issue and not only did they locate the drain in less time, but they were able to snake the drain, pack up, and be gone in less time than these theives took to do a bunch of nothing. I will NEVER use this company again!

This is the worst company I've ever had the displeasure of working with. They had to come back so many times to fix the same issues. Didn't have the parts needed for simple repairs. Cutting plastic pipes and gluing them together instead of getting the right ones,  and chipping a $500 dollar vanity. They left the biggest mess I've ever seen.  Id never use them again. They left me without hot water all weekend, simply because they forgot to relight my pilot light.  I called on Saturday and Darrel said he'd have someone stop by but nobody ever showed up. This after I paid them for 3,000 dollars worth of work.  Never ever again.