Best Faucet Installation in Charlotte NC

Chad did a fantastic job of fixing a patio door that was very difficult to open.   He responded to texts and emails promptly, and showed up on time for the job.  It was a pleasure doing business with him.   Chad will be the first person I call for any future home jobs.

Happy with the result, great service, and price.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

I used Roby to install two new outlets, remove two existing light fixtures, and remove the wiring behind two sconce plates in our 1960s ranch. I was given the impression when we scheduled that it would take a couple of hours, understood the hourly rate and budgeted somewhere in the $350-400 range for the total body of work.

When the electrician came on Friday to do the work, he removed the fixtures but was unable to finish the job due to the heat in the attic (totally understandable and I would hate for someone to fall ill working in the attic in August). He apologized and rescheduled to come back the next morning with an hour or hour and a half more to do.

The second attempt took two hours and forty-five minutes, including cigarette breaks, on top of the hour we had already paid for on Friday.

In all, two outlets and two light fixtures took 3 hours and 45 minutes, costing more than $800. Lesson learned, beware of any estimated time for the job.

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

Had a leak and water running from under my refrigerator.  Called Michael & Son, who said they would come out.  Several hours later, I called again and was informed I was on their priority list.  Called the third time (since I called RotoRooter in the meantime and was told they were busy and it would be the next morning after 8 am)  I could see myself mopping the floor all night long - had used every towel in the house and mopping every 10 minutes.  24 hour service?  I don't think so.  They even pulled up information and found I had used them once before to unstop a  toilet about 5 years previously  I was at the point of just giving up and going to bed, waiting to float out the next morning.  However, I got a call from Mori, with Michael & Son saying he was on the way.  At about 8:30 he arrived, pulled my refrigerator out, showed me in the garage where the cutoff valve thing is, cut my water to my icemaker off, leaving all the other water on for me,  Very pleasant, courteous and knowledgeable.  I went to bed knowing all was well!!!  Many thanks, Mori, you were a lifesaver!!!.

Six months ago, our hot water heater died one cold night in February.  When I called Jim Dickerson Plumbing in the morning, they were able to replace the unit that afternoon.  Although they may not have claimed to be the least expensive in the area, they were able to provide same day service in an emergency situation.  Also, they provided a few case scenarios over the phone to tell me why the competitors cheaper 'quotes' might be such low estimates and that the end result may be a higher price.  What they provided over the phone already took into account certain additional items, assuming no major problems, so we'd have less of a surprise bill in the end.  Therefore, we went with Jim Dickerson Plumbing and were quite pleased with the service.  Just last week, the water heater began working incorrectly.  All issues related to the heater pointed to the manufacturer, not the plumber.  After numerous service calls, reordered parts, and additional problems spanning almost a week with the manufacturer, Jim Dickerson Plumbing came through with excellent customer service, same day service calls in each situation, and technical expertise.  In the end, the majority of this was handled on a Saturday.  I realize the business has 'on call' office staff and technicians, but we feel they went above and beyond their duties to ensure our house had hot water THAT DAY after the debacle we had experienced for almost a week.  Again, we seemed to get a 'lemon' of a product, by no fault of Jim Dickerson Plumbing.  The manufacturer State was horrible in providing assistance or solutions or accurate information to Jim Dickerson.  The plumbing company, on the other hand, transported an entire water heater to my house to use for 'spare parts' if need be.  The technicians [all of them that had been to our house:  Branden, Clayton, Cooper, Jason] and Marti and Debbie in the office were great.  Marti spent a lot of effort and energy trying to determine why the manufacturer did not deliver what was promised so that Jim Dickerson Plumbing could continue to do their job as they promised.  Not only was she diligent, but she was very empathetic and that helped us remain calm in a very frustrating situation.  We will recommend them highly whenever the opportunity arises.

Ok here is an update. Since I wasn't happy I called the company back. I spoke to Melissa very nice young lady. I told her that I wasn't happy and the issues I had. She listened and apologized. She said she would call me back. In 30 minutes because she had to look for my paperwork. She called me back this morning. And asked if someone would be home because technician is coming to look at problems. He did and was able to caulk the spot in my bathroom. Melissa called me to find out if it was fixed. I told her it was caulked. Technician had left. She sent him back to look at my moms bathroom. He tried to explain what I needed to order. She put someone on phone to speak with him. I will order piece I need and she said they will come to fix when it comes. This to me is good customer service. They are trying to make and unhappy customer happy.  I will give an update soon when just job is finally finished.