Best Septic Tank Cleaning in Seattle WA

We had a pipe in our basement spring a leak and a plumber came that evening to fix it.  A week later our hot water tank had a leak and they came out in the evening and fixed the pipe.  We discussed the age of the tank and opted to have them replace it.  After a week of calling them back out everyday because the water wasn't heating.  They came out every evening to match my work schedule and did trouble shooting.  Finally found out the elements in the tank were malfunctioning,  they got the parts and fixed it.  All the technicians (plumbers and electricians) were friendly,  efficient and professional.   Would highly recommend this business!

I just moved into my home the past year and wanted to have to have my septic pumped for peace of mind. They were quick with communication and arrived within a few hours of their target. The two people that showed up were kind, but like another reviewer mentioned, the main lead came out and poked a few hold in my yard and said it was going to take a lot of digging, soil was hard, etc. When I asked him how long it would take (at the $85 per 1/2 hour he quoted to dig), he said he wasn't sure but a recent job took them 4 hours. It was nothing more than a scare tactic, and obvious that they did not want to do it. When I told them to forget it, they said fine and charged me $231 just to come out. At that point I said to just empty the tank, which he replied again, dragging his feet, and that it was going to take so long, etc. etc. I was pressed for time so I wrote them a check and decided to take it up with the management. Adam texted me to follow up, I explained my experience, he responded by telling me that he listened to the initial call and I was not misquoted, which was not even my issue, so frustrating. I let him know I was not happy, he said he would escalate this to the foreman and have him give me a call and he will have the team reach out to me. A week later, no call, I asked him when someone would call me, he then gave me a number and told me to call Abel. I am so frustrated with this company and their follow up is horrible.

I have had lot of problem with customer care. They change scheduled appointment at last minute -- this happened 3 times in 1 month. Worst is -- then not letting to talk to the management. There is no regard for customer's  time. There are multiple customer service agents who don't talk to each other -- it's hard to get back to same agent if phone gets disconnected.  Also most agents don't have a way to connect you directly to supervisor, management or even the technician--so they just tell someone will call you back. And then no one calls back. They promise highly when they ask to join their paid membership plan--I joined their plan and now it's so hard to even schedule services.  This is not acceptable.