Best Tankless Water Heater Inst… in San Jose CA

My name is Jenny and I manage a property management and real estate investment company.  We had a very unprofessional experience with SERVICE CHAMPIONS, San Jose branch, Steven, the manager, Dakota and Allen technicians:  We called on August 6th, 2020 due to an faulty pigtail wire install on the AC unit they installed.  The wire short circuited causing a melted nut and small fire inside the steel box housing.  Their Technician came out, named Dakota.  He did not thoroughly diagnose the issue and deflected the problem as an electrical one erroneously. The Visit cost $89 dollars diagnostic charged from Service Champions.  Diagnosed wrong by Dakota.  He didn't have the experience to detect that the breakers, and the circuits were all functioning properly.  He never took of the steel box cover that holds the pigtail wire from the AC.  He diagnosed that is was a bad breaker without checking the breaker power.
Dakota made us call an electrician to replace a bad breaker.
We called our electrician Ken who came and checked all the breakers on both the interior panel and the exterior panel.  He checked the circuits and fuses.  Ken noted that all were in perfect working order.  He diagnosed the issue to be at the wiring that is inside the steel box that holds the pigtail AC wiring.  He opened it and found evidence of a fire and a melted nut. (see pictures)  He replaced that immediate wire only as this was a SERVICE CHAMPION mechanical issue due to poor install of the AC and a short in the Pigtail AC wire from initial install with Service Champions.  Electrician came out and charged us $360 to trouble shoot and diagnose the correct issue that Dakota from Service Champions did not diagnose correctly.  Ken and our Contractor David who also lives at the home advised us to call Service Champions again to have them send a manager or senior technician to solve the pigtail wire short issue that was warranty labor and install poorly from Service Champions.

We called Service Champions and spoke to the manager Steve whom we had made clear all the information above.  Steven promised he would come out for the next technical call to diagnose this and make this good for us.
Steven then did not come out for the second call and sent a Technician named Allan.  We explained to Allen the exact correct diagnosis.  Allen decided to ignore our electrician and contractors diagnosis and go with Dakota's wrong diagnosis.  Allen ignored the melted nut and wiring shorting photos that our contractors took.  Allen instead would not look at the liability of the AC Pigwire short at the initial install and argued with us that is was now the mother board of the furnace that was fried.

I told Allen numerous times to please follow the diagnostic tests of the electrician and contractor to avoid costly, timely errors and possible liability.  He refused.
He forced us to order a new motherboard for the furnace even after we told him Dakota nor the electrician and contractor found the motherboard to be the issue.

We ordered a new motherboard and paid over $1,030.  
Today, August 17, 2020, a Technician from Service Master came to install the new motherboard at the home only to discover that the motherboard was not the issue and that we could return the motherboard and get a refund.
The technician was shown the pigtail wire evidence of a short and the fire inside the steel box.  The technician repaired the burned wire inside the steel box and the air conditioner works again.  However, the contractor did tell this technician the there is a short somewhere in the AC pigtail wiring that is causing the wire to touch the metal somewhere.  The initial installation was faulty by Service Champions and that this can most likely happen again if Service Champions does not fix it correctly.

We are now asking for our diagnostic of $89 dollars back.  Our refund of $360 for the electrician who diagnosed this as a SERVICE CHAMPION mechanical issue due to the AC installation.  A refunds for $1,030 for the new mother board that was not needed.  Now I sit on hold again with no resolution nor refund.

To all you yelpers, FYI this might be a long review but totally worth it. Trust me when I say you need to hire these guys.

I just want to say that I am super, SUPER happy with the service that they provided.

The crew that arrived and serviced our house were Jesse Y, Josh and Justin. They were professional, courteous, and respectful which you wont find nowadays.

First before they started installing anything, they made sure that they respected my space as well as my household equipment. They lined up the floor with carpet and made sure to put on shoe booties to cover their feet. That to me showed professionalism, courtesy and respect. After they were done for the day, they took their equipment and made sure to clean up.  They even vacuumed my hardwood floor!!

What stood out the most was their willingness to answer any questions, and trust me I asked a couple of stupid ones, they answered it in a way that did not make me feel dumb at all.

Jesse Y. Even gave recommendation regarding insulation. I will definitely call them for that in the future.

If you need to have your furnace fixed or just checked, call these guys and request for Jesse Y, Josh, and Justin. You would not be disappointed. I WOULD GIVE THEM 10 STARS IF I COULD!

My wife wanted a quote for replacing an aging electric panel.
Their quote was 2-3 times higher than the competition.
They also tried the we need to sit together and discuss the old panel is a security issue pressure tactic to get you to sign on the spot.

Unrelated, my wife wanted to hang a ceiling lamp, there was a fan with lamp, they had to replace it with a lamp. Maybe 1 hour work.
They charged her $1200.
The guy was singing, chit-chatting, taking his time, basically dragging it out.

If you are rolling with cash, call them. The work gets done but it is your money. I probably won't be calling them again.