Steve C.

05/03/2023 12:00:00 SA

I'm late in responding to the yelp review. There was a delay in getting a tech out to fix a problem I feel was caused by the initial inspection. I didn't have problems before the inspection. I feel like Service Champions should prioritize service issues like mine where I didn't have heat after the inspection. They did eventually come and fix the issue at no charge. Be careful because if they break something during the $80.00 inspection, you may not get someone back immediately because of their scheduling. Which I complained about and was ignored.

Mona Y.

5/22/2023

Dan Silagi came out to follow up on water filtration installation.
There was some leaking and wanted to know if there was something wrong with pressure due to water filtration.

He was friendly patient and reassuring they would take care of us.

Many calls were made but at the end haves of piece of mind that they would take care of situation.

Thank you Service Champion team!

Wendy R.

04/12/2023 12:00:00 SA

Service Champions has perfected customer satisfaction.
Joel Barnes today took care of minor install corrections of our ac vents/registers.
My Dad is a bit of perfectionist and perfect results is what he received from Joel and his team.
I am so happy I chose this company.
They are worth every penny in gold.
Thank you Joel!

Thuy N.

04/06/2023 12:00:00 SA

I do not recommend going to this business. They forced a cleaning service on me after they told me I'd have to replace my furnace anyways. They just want to take your money without providing quality service. The technician, Jaleel, began the work before I even agreed to anything.

We called and asked for a furnace cleanup/tune up quote. Got the quote and was told an inspection is free of cost. The day comes and 5 minutes into the inspection Jaleel said that our exhaust would need cleaning but it'll be an extra charge. He continued checking everything and said let me save you some money and just check the heater exchange as well, if it's cracked then no point of doing anything. Then we find out there's a crack and basically the whole furnace was at its end of life. (You'd think this is when we'd end the inspection and call it a day) Mind you, this was only 5-10 minutes into the conversation and it was still just an inspection. I questioned it asking if I needed to change the furnace then what's the point of the tune up or clean up -- that's when he said he already started on the tune up. So I asked how is it a tune up? You literally unscrew one part to check the heater exchange because you offered to do so to save me some money. Jaleel's response was well....this is part of the tune up he knew what he was doing and forced a service that was not needed just so they can make some money. He just unscrewed one piece and said he started on the tune up already. I tried speaking with a manager and they said that best they can do was to make it around 30 bucks cheaper for a safety inspection only but prior to this, they said an inspection is free. A complete waste of money and scam! I'm very disappointed and will not recommend them to anyone in the future.

Jeanette D.

5/30/2023

They are great at communication and ensuring we are aware when the technicians are on their way. We even receive an image so we know who to expect which is appreciated. I never feel like they pressure me to do anything that is unnecessary or not needed immediately.
Every tech I have encountered are very nice and professional. Definitely would recommend this company.

William B.

5/31/2023

Service Champions are the best! I have never experienced such a professional service starting from the text messages with real-time tracking of the Service tech's to how they protect your home as they work. We had our annual summer inspection today as part of our MVP service and Devin Bannjng was really spent his time ensuring our home was safe and ready for summer along with really cool tips and advice. Can't recommend these guys enough! You even get a Home Health Report Card to track. Cheers.

Dennis K.

05/02/2023 12:00:00 SA

We have been using Service Champions for 7 years now. We always have found them punctual, professional & friendly. We have our HVAC checked twice a year under the VIP Program. On May 2, 2023 Richard Y. was our tech and he inspected, took readings of various components and made adjustments where necessary. Upon completion of the inspection Richard sat down with my wife & I and explained each service items and left us a copy of easy to understand notes. No slick sales here or ever has been just straight information for my wife & I. Richard was thorough and courteous. Another great technician representing this great company. Oh yes shout out to the customer service people that answer the phone any time I called for appointments or questions. Thank you Richard Y.

Ruth B.

05/09/2023 12:00:00 SA

Service Champions always has the most professional service. When we moved, I knew I wanted to sign up with them again. Alex came and provided a thorough inspection, advised us on what we needed to do, connected us directly to the call center to setup a follow-up appointment, and emailed us a detailed report and picture. They are always dependable, professional, and trustworthy.

Gary And Margaux R.

5/23/2023

This is a better response and would have been better received if this was your first response about this problem. Please follow through and we will be good with what you have indicated.
Please, no more calls for any form of solicitation...

Nancy L.

5/31/2023

Andrew Shapherd came out and was fantastic. Professional and very knowledgeable! I'm very pleased put in air scrubber purifier. Love it.

Richard Y.

5/20/2023

For the install of our Halo water filtration system, Service Champions sent out Anitoliy (Tolly) with another gentleman for the job. The professionalism was outstanding, keeping me updated on any small issues. The real service came several hours after they completed the install. We noticed a water leak in our front yard away from the initial work which turned into a large leak as moments passed. We called Service Champions to come and review the leak. Tolly came back later and quickly got to work. It turned out, there was nothing he did wrong but continued to work on the issue well into the evening. His work ethic and his care for a resolution for our home were greatly appreciated. We would highly recommend Service Champions

Benny T.

5/31/2023

We called Service Champions for a heater and AC check up and repair. The service technician was Dre Howell. He was very professional, knowledgeable, thorough and friendly. He explained every step of the process with photos to ensure that we understood what was going on. We're very happy with the service and glad to find a HVAC company that is reliable and trustworthy.

Kathleen W.

5/21/2023

I have used Service Champions for over 10 yrs now and I am always impressed with the Service they provide . I trust them to be on time , polite and to be experts in there field .

Oliver G.

05/12/2023 12:00:00 SA

Mr Adam H. arrived within the specified time window. He was very professional and very knowledgeable about the job at hand. I will definitely contact Service Champions again for my HVAC needs. More power and keep up the great work!!

Yvette G.

5/31/2023

We needed a tune-up on our HVAC system and Ricky Williams was our technician. He provided excellent service, was friendly and did a thorough job of explaining what he was going to do and the services he performed!

Sean M.

3/15/2023

The tune-up deals are a great value. Then once they do their report card they will recommend repairs. This is where they make the money back on the service calls as the markup is pretty big.

Service tech are polite, honest and very helpful. The politeness actually helped to sell me on a part replacement that was not dead yet but going out soon.

Vivek S.

12/09/2022 12:00:00 SA

Very responsive staff and professional techs. Have signed up for their MVP as I see value in the package. Got furnace repaired and entire duct changed under crawl space. So spent many thousands with them.

Definitely above average in pricing and wish if they would have kept no cost visits to diagnose electrical quotes at least for their MVPs. Trust should go both ways. I am seeing them lose to competition in electrical due to their advanced fee to be later adjusted if work is done by them

Rene S.

4/29/2023

Our 20-year-old furnace died right during the freezing temps this winter, and Rajan came out the very next day. He identified problems with our old ducts and old AC, too, which were wasting energy and money. The team that installed our new furnace and AC were awesome! Kelsey, Christian, Avalino, Hung, Edel, Ron, Santino and Andrew were all extremely professional and we highly recommend Service Champions.

Rosa A.

2/23/2023

I was on the verge of writing a 1-star review this morning, but a big thank you to Technicians Gilbert & Pablo for saving the day. I've been trying to schedule an appointment for Service Champions to come to my house to install dampers. I was finally able to secure an appointment, and the guys showed up this morning and did not disappoint. They were very professional, friendly, and knowledgeable. My ankle-biter dog wasn't the most welcoming to them :-D, but they were understanding and found humor in the situation. I'm hoping that after today's visit from them and now that these dampers are installed, my electricity bill next month won't be almost $500.

Thank you Gilbert & Pablo! You exhibited top notch customer service today.

Tyler A.

5/29/2023

We've used Service Champions for many years. They are always fast, on time, extremely professional, and effective. Today, Logan and his helper continued this tradition. Great work!

Larry L.

5/24/2023

My review is based on a visit 2 days ago where service champions came out for annual inspection and maintenance of my HVAC system. I signed up for this service a couple of years ago. So fair it's worked very well and they have reached out to me to schedule an appointment. Tech Dre came out on this occasion and had a full work up based on his observations and photos he took to show me what he saw. I received the positives and negatives of my aging system. Dre was down to earth and discussed some problem solving issues in anticipation of system failures. There was no hard sell and the discussion was centered on common sense issues. It was good to hear that the company has training and meetings to discuss future energy changes that affect all of us as California transitions to efficient and green energy alternatives. Having a plan for how this company approaches and shares this information with customers is an important component to developing a relationship with customers.

Shirley C.

2/27/2023

Thomas Robinson with Service Champions recently serviced my 15 yr old HVAC system. He took time to show me each part he was removing and/or inspecting, what he was looking for, and why. He didn't mind me shadowing his every move, either. I peppered him with questions, as I am interested in how things work, and he patiently taught me, explaining in layman terms.

I was so impressed by him that I ended up ordering a new dual heatpump system. And, when the new system didn't work after installed by a different crew, I requested Thomas to come back. He found the issues and fixed the system.

I have requested Service Champions to make Thomas Robinson as my go-to guy.

Suzanne K.

05/09/2023 12:00:00 SA

The technicians from Service Champions were 5 Star. We had a new furnace and AC installed.
They were on time, professional, efficient, friendly , very hard working and went beyond what we expected.
Thank you so very much!!

Darren B.

4/26/2023

Had our air units yearly service by David Wimmer and he did a great job!! This is the second time he has come to our house and is always very friendly and professional and would highly recommend him. Thank you again David. Hope Service Champions appreciates you as much as we do.

Jean S.

5/22/2023

Miguel is an outstanding heating and air conditioning technician. He is thorough and efficient. He has a great personality and excellent customer service skills.

Ansally A.

05/02/2023 12:00:00 SA

We have the MVP program. Which allows for 2 tune ups a year and a safety inspection anytime. With summer approaching, I called for an AC inspection before we crank it up. Osag got us all set up. Changed both filters in my home and was a delight to be around. Highly recommend!

H. M.

05/11/2023 12:00:00 SA

My family and I have had Service Champions as our heating and cooling HVAC specialist. They have always been very professional and knowledgeable of our needs and have delivered on their solutions. I highly recommend using them for any work associated with HVAC, ducting, heating and cooling. I just recently found out they provide electrical services as well!

Ron G.

1/19/2023

We hired Service Champions to replace our HVAC and water heater. Starting with the inspection and throughout the sales process and installation, they did a great job and were polite and professional at all times.

Danny did a superb job leading the on-site crew. Logan and Edgar were thorough and highly skilled with the ductwork and A/C installations. They explained things in layman's terms and answered all of my questions.

We're very happy with the new system and do recommend Service Champions to anyone in need of HVAC services.

Win M.

01/04/2023 12:00:00 SA

They are open even on Saturday, 31 December. The customer service was very professional and responsive. I was originally scheduled for diagnostic on 3 January and they moved it up to 2 January as they promised as soon as they had a cancellation.

The diagnostic/repair technician (Jaleel Porter) arrived within the scheduled window time. Like the CSR, he was professional and friendly. Although he strongly recommends that we replaced our old furnace, he still listened to our concerns/needs and provided options for repair.

Over all I'm happy with the technician's service.

Terance W.

5/14/2023

Tony Ball from Service Champions our techician did a great job from start to finish. Explained everything clearly with a smile and very knowledgeable. I want Tony now my service champion from now on! Thank you Tony!

Sue K.

5/17/2023

These people are the best. As a widow , I have to be careful who I let in my door. From the beginning of our relationship (10 or so years) I've felt like I am being cared for and listened to. And they ALWAYS ask if there is anything more they can do! They certainly live up to their name.

Randy L.

2/21/2023

Richard arrived exactly as promised.
Even received a text with a live map of his location and eta.
I explained what my issue was. He was finished in 15 minutes.
He knew exactly what to look for and did the repair.
He wore a mask and booties too
Thank you!

Sonia K.

04/10/2023 12:00:00 SA

The technician, Jake, who came to our home, was professional and courteous. He explained what he would be doing. What I really appreciated is how respectful he was about our cats and was good about closing doors behind him.

Robert T.

3/29/2023

Had a great sales experience and a fantastic installation experience. Spent over $13k and had no regrets, UNTIL the post sale experience. Had city inspector come do final check on the tankless water heater, said they just missed insulating a section of copper piping but everything looked good. Thought that would be easy enough but after weeks of reaching out to them via email and being told I would be contacted by someone to take care of it, nothing. They could care less now that they have been paid , a simple fix on a big project completed just a month ago and I can't get any help or even a call back. Really hoping I never need to actually have a service or repairs done in the future! Going to wind up just finishing the insulation fix myself at this point.

Lisa W.

5/13/2023

Overdue review of my experience with Technician Chris Hernandez who came out to service my tankless hot water heater. He was professional, pleasant, and did a great job! He identified a repair that needed to be done and came out the next day to complete the job. I was so impressed with his service that I called Service Champions again to have my air conditioner tuneup and furnace check up. John Miller was the Technician and he did a great job as well and was very pleasant and informative and talked to me about the Maintenance Value Plan (MVP) that they have, which I plan to sign up for. I highly recommend Service Champions for your heating and air-conditioning needs!

Marlene B.

3/31/2023

We have been in our house close to 47 years and in that time period, we have had only two heaters. This last one was only 14 years old but it was leaking oil and the ductwork had become mangled (from years of trying to get rid of rats). Service Champions assessed everything. I won't tell you the price tag was cheap because it wasn't but the work done and the cleanup was outstanding. They sent Aidan and his crew to do the install, just this week. Originally, they were supposed to take two days but their schedule opened up and they accomplished it all in one day. We have a 97 year old house and we have never had the heat distributed like it is now!

Greg B.

12/31/2022

Remembering last summer, we decided to to add an air conditioning system to our 1961 vintage home. We found Service Champions to be very responsive.
In 1961 the use of asbestos was prevalent so we had to have abatement done by a separate contractor. The process was smooth including removal of the old duct work. 1 Day.
The second day the new system was installed including a new Lennox furnace and AC unit. Electrical and Wi-Fi enabled thermostat were also added. Impressed that only took 1 day.
The third and fourth days all the duct work was replaced including new vents.
The end result is a much quieter and very efficient system.
The Service Champions teams were the best. They are polite, friendly and do a high quality installation that I have confidence they will stand behind. No surprises after the quote and there are a number of financing options.

Rohit K.

12/19/2022

Kelsey came and explained what would be done and how long it would take. Then Lupe joined him to get the job done. Together they finished on time and were very professional and friendly. They cleaned up the entire work area thoroughly, once done. All in all, they did a great job replacing the entire ductwork, in my attic, today!
Would highly recommend them!
Thank you, Kelsey and Lupe!

Linda R.

5/15/2023

We've had our HVAC system since 2008. Service Champions has maintained our system and kept it running like new. Very much appreciate the quality of work and the super knowledgeable technicians. Thomas was very friendly, helpful, and courteous. He did a maintenance inspection, made recommendations without being pushy, and explained the reasoning behind each recommendation. Thank You!

Maria O.

04/06/2023 12:00:00 SA

Ron, Gilbert, and Pablo were extremely professional. They worked all day, keeping me informed every step of the way. They replaced both furnace and ac, all with a sleeping baby in the house. I would definitely recommend Service Champions again, solely based on the service I received from these gentlemen.

Ardalan Z.

02/08/2023 12:00:00 SA

It's been an amazing experience so far. The purchasing process was easy and straight forward. Pete helped a lot and was very honest and they even did a great price match.
Even better was the installation experience. Gilbert and Pablo were amazing. Very professional, friendly, mindful. Amazing experience.

Evie S.

5/18/2023

Austin is very good. Showed up on time, smiling and in clean uniform. He keeps me in the loop with the job that he did. Clean out and installed the duct well.

Rachel K.

04/02/2023 12:00:00 SA

I'm an MVP member and I had my annual tune-up performed today. My technician was Devin Banning and he was so kind and professional. He talked me through every step of the process and was efficient and quick in his work. His report was thorough and concise and I feel that he made reasonable recommendations for improving my home. Overall, this was one of the most pleasant Service Champions appointments I've had and I look forward to working with Devin in the future to continue making my house feel like my home. Thank you!

Chuck C.

3/29/2023

Service Side for HVAC : Do not buy MVP package like we did it's a scam. Save your dollars . Technician took temp read with digital thermomerter and amp/ voltage reads . Did not clean unit inside our outside coils did not even change influent filter . I paid for maintenance . At least a small wet/vac to get dust and cob webs ..NOPE . I was dissapointed .

Service for new installtion : Jose was a 5 star ( Sorry Jose to bad your company does not deliver the full package ) He made great reccommedations for new air ducting for heating system , We went with his package this guy should be a Manager : No more headaches and well worth the money for clean air and quick heat .

Installers : 4 stars :Worked hard in raining conditions and removed all old ducting
2 stars for checking home exterior left black marks from old ducting along our newly painted tan home . Called for mangers : No CALL : poor service

Management :left multiple messages with company on March 6 now it's March 28 2023 no one from managemaent team has called to address our concerns . Of course the got the check $$$ . Next customer :

Richard I.

03/10/2023 12:00:00 SA

Ricky was prompt. Professional, and friendly. He kept me informed as to what he was doing as he serviced our furnace, and put a nice shine on the unit when finished. Just a nice young man in general and a good representative for the company.

John M.

03/02/2023 12:00:00 SA

Yovanni is the best. He completely took care of my mother in law and fixed her furnace when some other person she called messed it up. (Even after i told her to call service champions first). Can't wait to put in the 5 star review

Don F.

03/08/2023 12:00:00 SA

We purchased a HVAC unit from Service Champions a few years ago. It was a bit more expensive than other bids, but we decide to go with the company that had a track record of satisfied customer.

With their maintenance plan we had zero issues unto a month ago when the heater failed. They (Justin) came out within a day and diagnosed the problem. He ordered a new circuit board and as soon as the factory delivered it, he installed it,

What sets Service Champions apart from many companies is that they stood by the warranty and never once tried to charge me for their service. Also, they understood the importance of the unit to our lives and made every effort to get it back in good condition asap.

I can't say enough about Justin and Service Champions. In hindsight, I feel a little bad about stressing about the initial installation a and ongoing service cost. But it was so worth it!

Really, for something like this, go with the best...pay a few dollars more than the cheapest, and enjoy peace of mind.

Jim A.

03/07/2023 12:00:00 SA

I have a neighbor who used Service Champions and I was impressed with the tech that did the work. So last week when I was having an issue with my furnace I decided to use Service Champions too.
Thomas was my tech yesterday and he was timely, very knowledgeable, clean and extremely informative in explaining the situation with me. The level of professionalism was remarkable and Thomas taught me about my furnace and a/c unit while diagnosing this issue.
I joined the S.C. MVP program because of my comfort level with the company AND because of the knowledgeable support from Thomas.
Looks like I will need to replace the equipment but it is 22 years old- it's time!!!
Thanks S.C. and Thomas was phenomenal!!!!

Yasmeen S.

05/07/2023 12:00:00 SA

I am very happy with Service Champions' techs. I have had very positive experiences with both Hector and Yovanni -- both are fabulous -- extremely kind, helpful, hard-working and knowledgeable. Yovanni was recently at my home and he did nothing short of an impeccable job cleaning up my filter, furnace and AC unit, including a very reasonably-priced repair regarding the AC unit, a repair which was quite obviously needed. These folks take the time to do an impeccable job and it is very appreciated. Thank you. I could not be more impressed with this level of service.

Olivia F.

05/06/2023 12:00:00 SA

After years of issues with our unit we bought an entire new HVAC system from Service Champions and also the MVP package. The service has been top notch outstanding!! Everyone has been responsive, knowledgeable and a pleasure to deal with. No question is to dumb or issue too small for them to handle it quickly, competently and professionally. Gina, the tech that came out today for our annual service checkup was a delight to work with. She answered all our questions and showed us pictures of everything and was very knowledgeable. Highly recommend!

Karan J.

02/05/2023 12:00:00 SA

They are one of those professional heavily marketed companies that do the job well but are pricy - I'm guessing due to all the overhead of marketing and company cars etc. I got my ducting replaced with them and it was a no stress job done quickly. They even came back a few times upon request to adjust the vent settings. Id go with them again for a big remodel but maybe not for smaller items.

George D.

12/15/2022

Julian Pino came out and did a thorough inspection and tune up of our 27 year old gas fired forced air furnace. He also did a safety check of our 10 year old gas fired water heater. He informed me that both appliances are nearing the end of their serviceable life, but are still working safely. Julian was very personable and professional and explained his findings clearly as well as provided a write up.

We intend to replace the furnace next year w/ an electric heat pump heating and cooling system. The inspections and tune up gives us hope that our appliances will last at least until then.

Roland F.

2/14/2023

The overall experience with Service Champions was excellent. From the original service call to the installation of a new system, they communicated very well.

Our 50-year old furnace quit working and unfortunately it would have been too expensive and too risky to repair die to a cracked heat exchanger. Plus, it was 50 years old, consuming too much electricity and gas pushing heated air through the original leaking ducts so we opted to go with a new furnace and added air-conditioning, air filtration, and a UV light air scrubber.

The sales representative, Saad, did a nice job of explaining the system. He was knowledgeable enough about the installation process and where things were going to be located, especially the air-conditioning unit.

What impressed me the most was their installation team. We had the BEST installation team of Hung, Kelsey, Pablo, and Robert. In the course of one day, they completed the entire house installation. Removing the old furnace, installing the new furnace, air-conditioning, electrical wiring, new circuit for the air-conditioning unit, and 11 new ducts in our single-story, 2,300 sq. ft. house.

They took great of the interior of the house by wear boot covers, overalls, and heavy drop cloths through their walking path.

At the end, they used their own vacuum cleaner to clean the areas where they worked. They patch our stucco where the needed to install the new electrical circuit, and they installed new venting screens where they had to run lines under the house.

We still have a couple of To Do items outstanding with them, but those will be resolved very quickly, mainly exchanging the interior registers with a different color, so nothing major at all that would cause me to give them anything less than 5 stars.

A R.

1/27/2023

Service Champions made the whole process of requesting a quote and having someone come out and take a look at a possible repair very easy! They were very responsive, easy to schedule with, and adhered to the timing given. Aaron Resendez came out to take a look at a bathroom fan that needs replacing and was extremely professional, friendly, and informative. Thank you so much, Service Champions, for wonderful service!

Yi Z.

04/12/2023 12:00:00 SA

The technician Dan came for the repair today on time. He explained the whole work that would be done, answered my concerns patiently during his work, and scheduled another appointment next week for the sanding and painting that require the primer to be dry completely. Therefore, I changed the review back to 4 stars because of Dan's work, and 1 star was still deducted for the previous 2 appointments canceled without prior notification.

William T.

4/18/2023

Darwin came to change out a return grill that was making noise. He was very professional and helpful. We asked about getting insulation installed in our attic and he immediately got us in touch with someone to schedule a same day appointment. Very professional.

Richard A.

2/28/2023

Our old waterheater went out and we decided to get a tankless one which lasts significantly longer and is more energy efficient. Our technician Hung Dang and his assistant did a great job explaining everything and installing our new tankless heater. My wife and I are very glad we selected Service Champions.

Susan G.

4/13/2023

The people of Service Champions are friendly and knowledgeable. Marco serviced our AC and came back to install a new filter. He was efficient and very courteous. We appreciate the good service!

Sunshine V.

04/04/2023 12:00:00 SA

Dre was outstanding today very patient and knowledgeable on my heating and air conditioner. I am happy to be a customer of Service Champions because of the quality of people they send to service my home. Took his time and showed me pics of my equipment took time to explain what it all means that's customer service.

Jon C.

2/21/2023

Kevin was pleasant, knowledgeable, and took his time to do a good inspection.

Rodman M.

2/20/2023

Our furnace had been making some different noises recently and we contacted Service Champions to see if they could come to take a look. They were able to promptly give us an appointment within a couple of days. Zach Taylor was our assigned service professional and he did a great job. He did a thorough inspection, was meticulous in keeping the work area clean, and let us know what the issue likely was re: the noise but that it wasn't a safety concern which was the main question. He did a comprehensive inspection of the furnace and provided an honest assessment. Service Champions provided great service.

Rich M.

4/21/2023

Earlier today Andrew Sheperd came out to our house to perform our MVP inspections on our heaters and air conditioning system. Andrew performed an extremely thorough inspection and was very professional and succinct when reviewing his findings. In fact, he found a number of issues with our heaters that had existed since the original installation in 1996 and had never surfaced in any prior inspections. We appreciate his thorough inspection, attention to detail and detailed review of the issues he uncovered. Andrew is a great asset for the company!

Francis F.

12/24/2022

Our furnace wasn't working properly so we called Service Champions Heating & Air Conditioning. Daivd U, our technician was absolutely amazing. Professional, patient, friendly, well-mannered, informative, and wore shoe covers when entering our house. We're Asian and we have our shoes off inside our home. We live in Fremont if anyone cares. They didn't rush the repair. They made sure the furnace was working correctly before leaving. We had a very rare problem with our furnace and David was able to detect and solve it. Thank you David and Thank you Service Champions Heating & Air Conditioning!

Laura R.

3/30/2023

We had our annual maintenance with Ryan as our technician. Very pleasant, friendly and knowledgeable technician. Check everything with our system and gave feedback when he was done. We love Service Champions. We have had them since they started in the Campbell area. Couldn't be happier.

Virginia N.

2/18/2023

A young man Kyle came today to check on our heating. He was polite, well mannered, knew his job well, left area clean and gave us some good advice how to keep our system going. And we had a nice chat with Kyle. Well done! Service Champions is a company we trust and we keep our membership with them for years.
Thank you for being excellent!

Kailey K.

03/08/2023 12:00:00 SA

If I could leave 0 stars I would. After a $10,000 misdiagnosis we were told we'd be receiving a $5,000 refund (when in reality, our entire payment should have been refunded). It's now been over a MONTH and we have yet to receive said refund. HORRIBLE management and their MVP service is a scam. Stay away from this company.

Stephan G E L.

12/17/2022

Nick Smith was the appointed technician. He showed up on time. He explained to me what he was going to fix and executed the work with good workmanship. Whenever i had doubt, he would stop his work and clarify to me any doubt. My hvac system is fully sealed and functional and is ready for the city inspection. Good job Service Champion!

Addi M.

06/05/2022 12:00:00 SA

Wanted to take advantage of the cooler weather to get a proper check-up for our AC before we started getting into the scorching-hot months of Bay Area summers. We had never had any issues, but also never got a proper check-up for our system since moving in years ago, so it seemed worthwhile.

Kenny was awesome! Called us ahead to let us know an ETA, was mindful and courteous of our home, and very personable. He pointed out a few areas where we might want to be extra watchful of worn down parts, but told us exactly what to look for and didn't pressure us to buy replacements. We had a good time chatting about gaming too!

Tony C.

5/15/2023

First of all, I called at 7:30 in the morning and the customer service person was friendly and helpful. Got me a same day appt between 10:00 and 1:00. Repairman showed up around 11:30, checked out the problem, diagnosed that I needed a new thermostat. He was professional, worked quickly and then hit me with a $463.00 bill. He admitted that the thermostat was about $100.00 their cost. I already owed them for the service call anyway, and my AC wasn't working so I agreed to have it done. My invoice showed the $89.00 separately and added it to a $374.00 charge for the thermostat. This was not a $374.00 thermostat. It was as basic as they come. My handyman told me he could have bought something similar at Home Depot for about $50.00. I will not have them back when it is time to replace my furnace and AC simply because they are overpriced. If they were charging me a bit above their cost for the thermostat then that means they were hitting me with $350.00 in labor costs for about an hours worth of work. Everything works so far and he was polite and professional but I overpaid for the thermostat and his labor. Fool me once.....

Francisco L.

6/18/2022

Excellent service , the technician arrived on time , explained the scope of work , provide updates , ensure that you follow his comments , provide additional thoughts in a very profesional way and courtesy.
Asked if you have any question or concerns about the service.Definitely we will do business with them in the future

Mark V.

04/06/2023 12:00:00 SA

Spent a great afternoon with Jay and Jose as they toured us through the exciting world of heat exchangers. They are HVAC gurus and really know their stuff. We are getting the best equipment for our home. Thank you!!

Carolyn H.

04/06/2023 12:00:00 SA

Perfect service each tuneup. Couldn't be happier. Jasmin was an excellent tech and went the extra mile to clean up the garage workspace!

Dwayne H.

04/03/2023 12:00:00 SA

The repairman and company were patient, provide very good feedback on my system, and what I need to move forward.

Mike R.

04/03/2023 12:00:00 SA

This ductwork & furnace replacement teams were professional and did excellent job of each endeavor to a big 2-story home. The personnel of the ductwork team did excellent job working under the house as well as the attic replacing ductwork in the rain. As for furnace replacement they did a great job removing the old furnace and installing the new furnace as well. This team of Gilbert, Robert Pablo and Wilson were outgoing and answering our questions about the process. They were helpful in explaining the new thermostat, phone app & furnace. I (we) were impressed. Great job!

Rico M.

12/06/2022 12:00:00 SA

Very prompt and professional service. My assigned service tech was Ben Rodriguez who was personable and professional. Arrived well within the scheduled time frame. Service was performed to our original forced air system giving it added life. I will not hesitate to call upon Service Champions again. Thank you.

Brian M.

2/18/2023

Called to schedule them to come out to look at our Furnaces in Union City. This is a family owned property with my Dad being the owner on title. I live at the location and have been coordinating with Roofers, electricians and other HVAC companies for quotes on various jobs we're looking to get done this year. During the call Service Champions required my dad to be on the phone when I disclosed I wasn't the owner of the property - Ok no problem so I get him on the line. She asks questions about the system that would have been easily answerable by myself but sure lets proceed. We need a technician to look at the furnaces that were installed probably the same time the home was built in 1980 so they most likely need to be replaced and updated. We've received one quote already and were looking to get a comparable to see what the usual going rate would be. When it comes to having a technician come out they are requiring that my dad be available in person or on the phone the entire time the technician is there. We don't live in the same area and we both work so being in the same place at the same time is difficult. I asked them why its so difficult to get a technician out if you've already talked to him - he's said you can communicate and work with me but still require him on site or by phone the entire time? Her response is that this is just the way it is. I get that businesses can choose how they do business and that's fine but this is a pretty crappy approach in working with potential clients. What if I had have just said I'm the owner - do you do any verifications to show that's true? How would you reasonably prove ownership? Would you require husband and wife to both be home if two or more people own a property? Pretty stupid approach in my opinion.

Joe P.

3/29/2023

25 year old furnace had cracked heat exchanger discovered during routine annual maintenance. New furnace was delivered and installed the day after we ordered it. Gilbert and Pablo did the install and they were awesome. Very professional, courteous, and knowledgeable. I highly recommend Service Champions.

Steve G.

12/02/2022 12:00:00 SA

Can't say enough good things about this company and for the technician that came out to work on our heater today . Garrett Tighe was our service technician. Garret was professional, explained everything clearly and took care of the issues quickly and efficiently. Garret's customer service could be used as an example to others. I would highly recommend this company and would give them more stars if I could .

Karina S.

12/06/2022 12:00:00 SA

Our heater went out after 30 years and I called around to get a couple of estimates. Once I went to there website and finished putting in all my information a rep contacted me and had Jay their rep come out within in hour. Jay, was great he explained everything in detail. We decided th forget the other estimates and went with Service Champions could not pass up their great service, prompt response. Our house had been so cold because we did not have a working heater for 2 days. Once we signed the contract Jay called his team and they schedule a Installer team for the very next morning. Washington and his partner were here on time and we're great. They had a brand new heater/AC system installed within a few hours. If we had to do this all over again we would Definately be going through this company. Great service by everyone.

Biggy H.

10/30/2022

Very happy with my technicians from Service Champions... Always professional and knowledgeable...Marco Pena did a very good job on my furnace... very professional.. I'm happy to be a customer...

Cindy P.

10/18/2022

I bought their service maintenance package which entails the company to come out and service and maintain the HVAC system even if the system was not bought and installed by Champion. Devin Spivey was my service man. He is such an informative and thorough young man! He took detailed pictures and explained what was needed or missing, and what could be improved on. He was very easy to talk to, had lots of patience -- I'm sure he was busy and had a list of clients to see, but I never felt rushed. Devin is definitely very passionate and knowledgeable about his profession. I can see why the company is named Champion! Thank Devin Spivey!

Mohammed A.

02/02/2023 12:00:00 SA

$89 for a free quote? no thanks

why is giving out an honest quote when you have all the info so hard?

Richard W.

3/15/2023

Your service tech, John Endriss was very courteous, came in and wore his booties, proceeded with checking my thermostat upstairs. Afterwards he gave me options on how to resolve the problem.

Amrit K.

10/23/2022

No need to keep looking. Service champions replaced my gas furnace and they far exceeded my expectations for their fantastic service, wonderful customer service, competitive prices and above all their highly skilled and compassionate technicians. Snada Medley was exceptional. He was very patient and thorough with answering my many questions and this senior woman had many. I've become pretty disenchanted with different types of home services these days but luckily Service Champions renewed my faith. You'll not be disappointed. Give them a call.

Bill P.

3/15/2023

Service Champions provides great service with highly qualified technicians for any HVAC need. It is always a pleasure to work with knowledgeable staff who listen to every question and comment. I know that the job will be done in a timely manner by efficient technicians who care! Josh Pratt provided excellent service today.

Harvey S.

2/25/2023

The service technician(Jasmine) that came to do our annual HVAC service was awesome. She was on time very friendly, very professional, and even took time to play with the grandkids. I would definitely recommend Service Champions.

jay m.

3/16/2022

Sales Pitch and took my $85 dollars. Called another company and fix my heater( it was my thermostat)
This company wants to replace my entire system and getting pressure.

K R.

2/23/2023

Our service tech Benjamin R took photos of serious issues with our 14-yr old furnace during our annual MVP inspection. He quoted repair costs, and asked advisor Peter K to discuss replacement options the next day. Peter presented multiple options, and found a unit available the next morning. Danny A and his team Amelio and Rudolfo arrived with the new furnace at 8:30 that NEXT MORNING. They worked nonstop - laying tarps from the front door to the furnace closet - removed the old unit, prepped the enclosure, assembled and installed the new, installed the new Wi-Fi thermostat, called a disposal truck for old equipment and all packing material, checked each vent in the house. Danny also took an extra 20 min to take us through the network setup for the thermostat, and a great intro of the key features. We had the system performing as we preferred within an hour of the team's departure. EXCEPTIONAL service, support, and teamwork. Service Champions should be very proud!

Maribelle D.

10/07/2022 12:00:00 SA

Steve was excellent and did a great job explaining our new air purification system. I would highly recommend him and Service Champions!

E B.

9/30/2022

Daniel Gonzales has exceeded expectations once again. He is personable, knowledgeable, takes time to explain our systems and provides recommendations to increase efficiency and quality of what we currently have.

We highly recommend Service Champions and, Daniel, specifically. A+ job!

Duncan B.

6/20/2022

This is my 2nd time using Service Champions and I was very impressed with the technician Devin. My unit is 36 years old and just about dead but Devin was able to get it to cool the house again but we also laughed because this unit could die at any moment and 36 years is unheard of. Proper maintenance has kept it going.

Devin took many pictures of the issues with oil leaks and explained everything in detail. He was very knowledgeable and professional. I was impressed with the email he sent after he left with all of the details.

Great service and Devin arrived on time. I also like the email updates letting me know the exact time he should be arriving at my house. Thanks Devin for a thorough & professional job!

Wes W.

10/15/2022

Hired for a first-ever furnace inspection, after having moved here 3.5 years ago. They were extremely responsive through Yelp messaging, answering my questions and getting the appointment scheduled. There was a nice service rep tracker so I could see how far they were for the appointment.

For the appointment itself, Matthew was extremely courteous, helpful, thorough, and patient. I got a detailed report and walkthrough of the findings and work done, and it was all emailed promptly. I was truly blown away at the full experience and already recommended Service Champions to a neighbor.

Fiona T.

10/12/2022 12:00:00 SA

Julian P was my technician who came out to service both my furnace and ac system. He was very polite, punctual and professional. He was thorough, and even agreed to set up both my thermostats for which I am grateful for. He also changed out the air scrubber for a new one. Thanks Julian.

Edward S.

9/29/2022

Adam H. has done our services 3 times in Fremont, and each time he has done a phenomenal job. He's very personable and technical when I had questions about my air conditioner. He was able to get the job done every time in a timely fashion. I highly recommend this service because of Adam!

Mike M.

02/04/2023 12:00:00 SA

Andrew Shepherd provided a very thorough and easy to understand home health annual report and annual MVP tuneup yesterday, the service provides us great peace of mind to understand potential issues before they become problems.

Andy G.

8/20/2022

I would give this place negative 100 stars if I could.

After allowing them to come in for one of their discount tune-ups a few years ago, my downstairs air conditioning stopped working and they told me I had a leak somewhere in the piping, that I would have to replace all the piping, and it would cost thousands and thousands of dollars. I was suspicious, but either way was unwilling to spend that much money.

This is CA, so I decided to live without the downstairs AC.

That was five years ago (I just checked my email to verify the year). Fast forward to this month, as I prep my house to sell, we tried another AC company. They found the problem - a crack in a valve attached to the AC unit, which for all I know Service Champions might have caused in the first place - and fixed it for a small fraction of what Service Champions wanted to charge me, without replacing any piping.

So is Service Champions corrupt, incompetent, or some of both? That determination I cannot make.

Regardless, in the strongest possible terms I suggest you stay as far away as possible.

Antonio S.

03/03/2022 12:00:00 SA

I replaced my furnace over the holidays break, and the Service Champions technicians have done a good job. Professional, on-time etc.
My gripe is with the sales side - my sales person Bob, made a lot of promises of providing a great deal, threw a bunch of extras (iPad style thermostat, advanced air filter, etc..) that racked up the price BUT these items were not installed. He pressured me to pay the full amount right away, and that some of these items will be installed at a later time, but they were never delivered. Called several times to get a reimbursement for the services that were not provided, and I was given the runaround. Even texted Bob directly several time, and he didn't even bother to respond to my texts, as obviously he had made his sale.
My advice is to price compare before choosing Service Champs, and not to pay until all the work is completed.

Kathy B.

3/31/2022

The Best Service
For a small monthly fee, my A/C and Heating Systems are kept in top shape thanks to the regular maintenance. All the field techs are so knowledgeable, helpful and courteous. The service center and techs are great communicators, reminding me they are coming and flexible if I need to reschedule. They are alway on time!
Thanks Service Champions - you truly are my champions!
Kathy B

Igor M.

8/17/2022

Overpriced. If you want to pay $420.00 for replacing $23.00 capacitor (15 minutes job: unscrew the bracket, disconnect 3 wires, replace capacitor, screw the bracket, connect 3 wires back) on top of $99.00 for diagnostic, you can call Service Champions. I doubt I will.

Kenneth T.

09/01/2021 12:00:00 SA

Adeedo Plumbing & Heating team, with good Reputations In the community, All their job done with city permits,The Tech, went out of his way to make sure everything was ok, The Tech name is Minhas U.
Was very Respectful,8 PM HE ARRIVED.

Gloria D.

2/27/2023

So, a bit early to give full review however I am very satisfied with the purchase, follow up and completion of the HVAC install. The techs were polite, professional, on time, thorough and orderly. The left no mess whatsoever and thanked me for using Service Champions.

David A.

2/27/2023

Hector Garcia from Service Champions got my American Standard heat pump working again this morning, after it gave out and left us in the cold. Even though he had to work in the rain, Hector was cheerful, courteous, efficient, and effective. He got it fixed, and also explained clearly what the problem was and how it could be prevented in the future. He was also careful to put on booties every time he came into our house, to keep our floors clean. Service Champions charged and reasonable amount, and their technician, Hector Garcia, was a total professional. A+

Bob E.

1/25/2023

Our heater kept shutting off early recently. Based on the great experience we've had in the past, we called Service Champions again. As part of the preventive maintenance program (MVP) they quickly responded and had a service tech out within 24 hours. Tom Robinson arrived on-time and figured out the issue in less than 30 minutes. With the part in his service vehicle, he replaced our furnace igniter shortly thereafter. We couldn't be happier with the professionalism and know how Tom exhibited on the call. I wish all companies and staff executed at the same high standard. I rarely leave a review but our experience warrants it!

John R.

9/14/2022

Service Champions live up to their name on many levels: safe, friendly, courteous, skilled, and knowledgeable technicians; excellent warranties on parts and service. And their MVP maintenance membership program is totally worth the services, warranties, value, and peace of mind that it provides. Thank you Service Champions. Your people and services are the best!

Jonette P.

10/06/2022 12:00:00 SA

Professional, trusted , great service! Thank you for your service! Great job Andrew! Thank you for your great service! Keep up the good work! God bless!

Sara M.

11/18/2022

I needed to have my very old heating & air conditioning system checked, so I called Service Champions. Gina, the technician, came out and showed me just how old and corroded my heater was! She was very thorough and friendly. I then had Jim come out, again from Service Champions, to give me a quote. He spent a good length of time finding a system that would fit in the small closet that held my old system. He found one at a great price! Two days later Gilbert and Pablo came out to install the new system. They were such hard workers and were able to finish the installation in less time than I expected.

All in all, everyone was very professional and friendly! I highly recommend using Service Champions!

Tim G.

03/06/2023 12:00:00 SA

My furnace stoped working and I called Service Champions. They got a Tech out quickly the same day (Zac) who diagnosed the problem as a bad blower motor. He called me the following morning and indicated that parts were available and that someone from dispatch would contact me with a time that he would be out to replace the motor. When dispatch contacted me they couldn't get Zac back out until the following day thus I was without heat for an additional day. Zac came out the following day, replaced the motor and everything is working fine. Overall I was satisfied with the service received but thought they would get me serviced without waiting the extra day considering this was an open call and the parts were available. Zac did a great job and was very helpful in explaining the issue and showing me his work.

Steven S.

8/15/2022

George showed up today from service champion to perform my annual inspection of my HVAC system. It seems very rare these days to have excellent customer service, but George accomplished that. He was very polite, professional, knowledgeable and got the job done in no time. He clearly explains to me how my system was running and outlined considerations for the next 12 months. I highly recommend Service Champion and their excellent employee George.

Lisa G.

9/18/2022

On time
Very polite and considerate
Explained what was involved with the job and provided detailed explanation of his findings.
Highly recommend

Aimee C.

02/04/2023 12:00:00 SA

Thomas R. Came out early Wednesday morning, 2/1/23, to look at our gas furnace that was making an awful noise. He immediately put on shoe covers which was so nice; we remov our shoes always so didn't even have to ask! He looked at the furnace and explained the issue with the motor and that the furnace was nearly 40 years old. He got the part estimate for us and discussed our options, fix or replace. We are on the fence as we're liv on one salary so we've got to be cost conscious So he helped schedule a vísit for the company consultant to come and explain all our options. Regardless of what we end up doing, he represented his organization well. He was polite, neat and clean and helpful.

Jan C.

03/12/2023 12:00:00 SA

Called Service Champion because heat in my 2 story house was only going upstairs leaving the downstairs freezing. The tech came in went under the house and in the attic and showed me pictures of collapsed and broken ducting. Showed me rust on my air conditioner and that my heater all needed replacing. Second person came to my house and also check several places and gave me an estimate of $38,000.00. $14,000 for the ducting, $12,000 for the air conditioner and $12,000 for the heater. Being a senior and recently widowed I was very concerned (sick) over the cost. Fortunately, called Richard's for a second opinion. The tech came and again checked everywhere and I was told my ducting was in good shape, some rusting on an air conditioner was normal and my heater was working fine just not directing the heat properly. Paid them $625. and all is fixed. As a side note I learned that Service Champion employees do work on commission. They are charming, chatty, double team you and can convince you to buy things that you don't need at top cost. Always get a second and even a third estimate.

Carol E.

02/01/2023 12:00:00 SA

I have used Service Champions for many years and find them to be the best furnace company ever. Today I had a service check up by Jesus Ulloa. Through the years, I've had wonderful service technicians who have been personable and honest and knowledgeable, but Jesus Ulloa was one of the best technicians I have ever experienced. He was so knowledgeable and explained things about my air conditioning and my furnace that I didn't even know and advised me on my Air Scrubber and other things. Not only did he do wonderful explaining but when I got my new thermostat for my furnace that I requested, he explained everything thoroughly and gave me the instructions manual, and also let me try out the thermostat before I accepted it, which I did. Jesus is also a very nice young man and Service Champions should be proud to have him as employee. If and when I need service again, I will request him.

Shirley J.

02/01/2023 12:00:00 SA

Thanks Adam, for the great service you and Service Champion provides. As an MVP I am contacted at least twice a year for inspection and tune up of my HVAC system. All the techs I've had have been friendly and respectful.

Yvonne H.

9/20/2022

Many thanks to Samuel and Francisco for their hard work on replacing my 15 year old furnace. The workers were prompt, respectful and very knowledgeable of what they were doing. I was also impressed by Service Champions customer service and care they give to their clients.
I would highly recommend them for anyone who wants a really first class HVAC job done.

Srujana C.

5/22/2022

Service and responsiveness A+
Value for the job, not so much. Tried to fleece us of our money. Definitely get more than one opinion from other companies to cross check prices.

Melissa S.

5/27/2022

I am SOOOO frustrated with this company! First, know the sales people will tell you that you are getting the moon (they also won't leave your house -- he was here for more than 2.5 hours!) We did buy a COMPLETE system from them and it was NOT cheap -- but because we were told it included EVERYTHING including a service package and the sales person said that unlike other companies who would continue to add things to increase the price their's includes it all -- NO it doesn't!

I was incredibly happy with the service and continue to appreciate their professionalism when they do the tune-ups- they do have OUTSTANDING service and install folks. However, EVERY DAMN TIME they come to my house for tuneups (which I DID have to pay for separately, it was NOT included!) they tell me some other thing that I don't have, that I should. Today it was that my system did not have a SURGE protector! WHY would they not install a damn surge protector when they put the system in? The tech said it depends on the area you live in. I LIVE IN NORTHERN CA -- where we have constant power outages! Now they want to charge me $375 to install a surge protector, last time they wanted to sell me a filter for over $300 that I found online for less than $80!

EVERY SINGLE time they have come to my house they find SOMETHING wrong and this system they installed is only 2 years old!!!

Terry T.

11/03/2021 12:00:00 SA

I have used this company the past 3 years to come in service my furnace once a year. I've been very pleased with their service and their techs

Geri L.

1/22/2023

Tony was punctual. He was very professional. He explained the process and after he was done he went over the results of his inspection.

Kim D.

01/06/2022 12:00:00 SA

Believe all the 5 star reviews! Every employee we worked with was incredible. Amazing customer service on the phone when we made our appointment and we were able to schedule right away. Our Service Tech, Tyler, and our Comfort Advisor, Nick, were on-time, friendly, extremely knowledgeable, and took the time to answer all our questions.
Top-notch company with top-notch staff!

Hannah W.

6/20/2022

A few years ago when we bought our home, we were looking for someone to service the central heating and air conditioning system that was already installed in our home. After a few web searches, Service Champions came up on the top of a few lists. I called and they were able to fit us in right away. After that first appointment (our system needed some minor maintenance but nothing expensive) I decided to join the loyalty so that we would have priority appointments if we have a system breakdown and annual service appointments. It has been well worth it. The schedulers are helpful and always call to remind me when it's service time. All of the technicians have been super kind, knowledgeable, and helpful.

Patty k.

12/28/2022

Was happy with the work but feel like I got ripped off. The maximum charge for switching out a gfci shouldn't be more than $220. They charged me $300. I feel like I was taken advantage of. The part doesn't cost more than $20. So they charged me more than $280 per hour, since the work took less than an hour.

Glenn V.

1/14/2023

Jesus called and arrived an hour early. He was well prepared. Explained everything to us prior to completing the task. After an evaluation he spent an appropriate amount of time explaining each issue, prior to our agreement. He is a fantastic technician, very knowledgeable and understands customer service.

Dan C.

12/21/2021

The tech, Ryan, was detail oriented and had a great personality.
Went above and beyond with the service he performed.

Frederick B.

07/11/2022 12:00:00 SA

Our air conditioning system failed late on a Sunday evening. Called Service Champions who scheduled a service visit on Monday between 0800-1000. Angel Garcia arrived at our home and quickly diagnosed the problem. Repairs were made and we were back online before 1100 that day.

Angel was kind, courteous, knowledgeable, and highly efficient. He answered my questions in detail and solved my problem without delay.

OUTSTANDING work done by a excellent technician. TANKs for your kind and rapid response to what was an unexpected problem. Highly recommended for efficiency, response, and resolution of issues.

Great job!!!

Nancy B.

8/18/2022

I moved to Elk Grove in early (very early 2020). I have been with Service Champions since 2008 in Long Beach. This team is very professional and competent. Alex was my service rep today and he was awesome. BRAVO. Keep up the great work.

Jay H.

12/04/2022 12:00:00 SA

I had a DIY disaster in installing a couple of smart thermostats, and this happened on a Friday. I had blown a fuse in the heating unit. Unfortunately, I could not get any of the other service providers, and I took time until Monday AM to reach Service Champions. They scheduled me at the earliest available appointment. Aman arrived promptly, quickly diagnosed the issue, and restored heat. Aman is knowledgeable. He not only addressed my main issue but also advised on other heating and AC-related topics.

OM I.

04/02/2022 12:00:00 SA

Be-aware of this company!, They promise you a lot and do not delivery it, I had one of the nightmare with these people, they charged me $89/- and the first Tech guy just climbed up and with in 30 secs came down and asked me to change my motor, (I PAID THIS AMOUNT SO HE CAN DETECT ANY FAULTS WHICH HE FAILED TOO, ACTUALLY THE ISSUE WAS IN COMPRESSOR AND NOT THE FURNACE) when agreed to go for it he recommended its better to have the system changed so they can service us for next 10 to 15 years with 10 years of warranty, then comes the second Tech who uses his charms and sets us up for the system change and assures us all will be fine also quotes us that he can beat any market price as his price is the lowest, and quotes 7k for the system, after two days the third and fouth tech comes way before the appointment time and pesters us to open the door, (inspite we had requested a certain time during the covid period)
In July/August you need an AC and not a Furnace, they changed my furnace and demanded 9k more to replace my AC, this is how they rip you, and we consider them as a locals to give business, but just to replace my Ac I had to talk to almost 9 different Tech, this it self shows how PROFESSIONAL are these scammers are.

It's still in dispute and when produced several quotes cheaper than them they went back on their word of matching the price, also I had three days to cancel the deal which I did, and they were to come and pick up there stuff installed, which never happened. and now they have put a lien on my home,
Sure I will fight this off.
BEAWARE OF THIS COMPANY, I WOULD NEVER RECOMMEND THIS TO ANY ONE IN BAY AREA.

Frank N.

4/16/2022

Service Champions have been servicing my AC and furnace for years in response to an intermittent furnace startup failure. They show up on time, work efficiently, and over the years has installed a hard start to quiet my AC unit while extending its life. They replaced a failing relay that was causing a chatter. They also showed up within a few hours during an AC outage and quickly made a repair at know charge. Their adjustments to my furnace gas flow has saved me money for years. Good team!

Bill K.

7/29/2022

Allen,
Just want you to know your employee (Arturo) is valuable. A keeper. He came out on time, clean and performed beyond what $87 should be. Managed to
finally get the clog out of my life. After a couple attempts. While I have other issues he informed me of, there were no upcharges.
I would say a near perfect run...9/10.
He even turned down the tip.
Much appreciated.

Anthony Martin B.

7/28/2022

Quick update. I have spoken with Mark regarding the issue as the business manager replied on my comment to give them a call. Mark have explained to me how the lemon works and everything that they have done to fix the issue. He also mentioned that if have worries regarding using the heater on colder time, they can always check the system if we are not comfortable using it. He gave me some options that I can do and help me decided what is the best. one of the options that was provided was to extend the warrantee. In that way in case things don't go as it should in the future atleast we have extra years as a warantee.

Ke W.

6/14/2022

Although running a little bit late, Joe is really professional and patient to educate us what is wrong with our AC and furnace and even about solar panels
He spent more than two hours here and did a thorough inspection
Great service overall, we already booked the mvp program with him, and will keep using this service if they can keep up with today's service level

Kim M.

12/29/2022

Ben R. did a very thorough tune up job of our heater and water heater. He was great to work with, very pleasant and respectful of our home and did a wonderful job of explaining what he did and what he'd recommend. I felt confident that he was being honest with us about what we needed to maintain our equipment. I'd highly recommend Ben R and Service Champions if you're looking for a great AC/Heater service vendor.

Patricia K.

12/28/2022

Was very happy about the work that was done but feel that I got ripped off. Replacing a gfci, according to my research, should have cost a maximum of $220. Instead, I was charged $300. The cost was way over what it should have been. I feel like I was taken advantage of.

Amit H.

7/21/2022

Exorbitantly expensive. They claim free estimates but will charge $89 on their way out. I had some one spent 20 minutes looking at my existing machines. On his way out, he charged me $89.

Nadine S.

12/07/2021 12:00:00 SA

I just had my furnace serviced by Service Champions for the first time and it was great .
The technician Justin was wonderful very efficient , explained everything very well , presented me with different options and the entire experience was perfect !
Decided at the end of the visit to sign up for MVP membership benefits since I have the feeling I will now stay with this company every time I need something done with my heating system

Ana B.

03/03/2023 12:00:00 SA

During a freeze warning our heater started to not ignite properly. PG&E came out and capped off our heater. I had to wear a second pair of pants and a down jacket inside our house. I called about 6 or 7 companies and Service Champions were the easiest to connect with. They sent a repair man (Jesse) out the same day. He kindly presented all the options and we decided to go with a new heater since ours was 23 years old. The next day Chris came and presented the options and compared them with our old heater. Once we decided, he called the office and they immediately began pulling the permit. I was placed on their schedule for the heater installation the next day, and for duct sealing on a later date. Then, most amazing of all, a crew came the next morning at 7:30 and worked for several hours and got everything done in one day, by early afternoon. William, Van and Keith worked hard and steadily in the crawlspace under the house, left everything neat and clean and William went over what to expect next in a variety of ways (the new thermostat, the first 30 minutes of the heater blowing, the third party that will come to test the duct work, and when to call the city to finish inspection). They even took something away for us that my husband and I couldn't deal with. William, Van, and Keith were professional, nice guys, and didn't hesitate to go above and beyond. I felt well taken care of and am looking forward to having my heater tuned up in a year! LOL, who would ever say that? but it's true.

Katherine S.

06/01/2022 12:00:00 SA

We have the membership with service champions and are completely satisfied with membership. Kalani just came out to complete the annual maintenance of our AC units before summer begins. I was able to make an appointment quickly. Kalani was on time, professional, respectful of my home and was excellent at his job. He took the time to go over the inspection and maintenance with me. He explained everything clearly and thoroughly so I could review everything with my husband. It was a pleasure having him in my home and I feel confident my AC units are ready for another summer.

Gina B.

9/20/2022

During a heatwave, our AC wouldn't turn off. Service Champions was able to squeeze us in, with an arrival time of 5pm- 10pm. That was fine with us, as we needed the unit to turn off! On his last stop, on his way home, Cash came to the rescue! We received a text that he was on his way, and we were able to follow him, along the 580 coming from Castro Valley to Livermore. Cash asked great questions and he was able to figure out what the problem was. He had the part on his truck and was able to change it in no time. He even went into the attic to check out our furnace and make sure it was running well. He totally knocked our socks off. He was polite, professional and took time to talk to our neighbor who came over after noticing the Service Champions truck parked outside. I would not hesitate to call Service Champions again and ask for Cash to come back; if needed! It was a long hot day, but Cash was helpful and didn't mind fixing the problem for us.

John H.

11/18/2022

Service Champions has been excellent. The business uses technology really well, to schedule appointments, track and contact assigned technicians, and facilitate estimates and invoices. The technicians are all professional, experienced and practical. Felt really confident and informed. I had one follow up complaint about my new dual zone ducting/HVAC system afterwards, and they came out promptly and even gave me a new Nest thermostats because they remembered I had originally wanted a new hard to find black brushed finish. Super service overall.

Vivian L.

10/20/2022

Barrett Claytor just did our home service. He was very professional, polite and very detailed about the work being performed. Any issue or in our case mostly good report was explained in east understandable terms. Even the recommendations were provided in a written and legible report. Thank you Barrett for your service today.

Peter E.

03/09/2023 12:00:00 SA

I scheduled our annual preventative maintenance checkup with an arrival window of between 8ma - 10am. John Miller arrived at approx. 8:20am. He was very professional and interested in learning about our systems (we have 3) as well as took great interest in what I had been following for general health improvement. He showed genuine sincerity and interest. I showed him around to each system and then he got right to work. He was here over 4 hours, checking, testing, cleaning and otehrwise certifying the operational condition of our units. In addition, he evaluated our water heaters ( have 2) and made recommendations. I found John to be very personable, articulate and extremely knowledgeable. He answered all of my questions thoroughly. In his final reviews he went over his detailed findings for each unit with me. He even went out of his way to make arrangements to have a representative contact me to review options for replacing our 18 year old whole house water filtration systems I plan to schedule future maintenance or repair schedules around John's availability.

Nancy V.

9/21/2021

Amber has worked on my
mobile home heater twice - once, for the annual tune-up and today, to clean the blower, which had a lot of dust. She's always cheerful, efficient, patient with my cat (who wants to investigate everything), clear in her explanation of what is recommended, and generally a pleasant person to have working in my home. I will always request her for any future work.

Allan H.

05/05/2022 12:00:00 SA

Juan came out today to do an air conditioning tuneup and was very knowledgeable, thorough, friendly and explained everything to my satisfaction, and since I'm a retired engineer, and DIY guy I had lots of questions. Of course, with a 20 year old unit, he found potential issues, but explained my options and didn't try to upsell me. He also examined the furnace, even though I was only paying for the a/c inspection; he found a few potential issues in the furnace, as well.

Dawn S.

12/07/2022 12:00:00 SA

Really appreciate these folks! They have been inspecting and services our heater for the past 3 years. We've have different staff each year, but each person has been very professional, courteous, thorough and conscientious about the quality of their work. Our most recent Service Champion staff who visited our home a couple of weeks ago was Devin. I appreciate the time that he took to sit down with me and carefully review his findings and general recommendations. I do wish that SC was licensed to do residential air duct cleaning as that would really make their business more comprehensive in terms of scope of services to maintain indoor air quality.

Eian C.

8/26/2022

Dishonest and cheating company. The technician came to my house spending 3 hours to perform the diagnostic test. The big Indian guys came up to the attics and take a peek. He suggested lots of thing to fix including a complete clean up and reset of the attics. Instead of fixing the problem, he rather spend time to sell me jointing the membership deal which will cost me $8000 plus. I just send him home with $89 diagnostic fee. Next day I ask the other company to come over. It took him 15 min to find out the issue. I only need a small part replacement (a capacitor and a fuses on the electric box). The parts cost me $45. And the labor fee is $120. DO NOT GO to Service Champion. They are dishonest, unprofessional and hungry for money. They will rip you off without any integrity.

Cat A.

8/25/2022

Our home is 20 years old. Recently our heating or our air-conditioning units have needed attention. The staff at Service Champions always provide professional, thorough, and careful service. I was given a thorough explanation of the upcoming work options before I scheduled the work. Upon completion of the job, Jesus took extra care to leave the work area spotless. From the schedulers, to the technicians, each one is top notch.

Billy P.

10/26/2022

Ben Rodriguez was a great technician and really got the job done. He was on time in the time window that they gave us. I would really recommend having him as your technician if you can ask for him. I know we will be asking for him for all of our services. Thank you Service Champion for having fantastic technicians like Ben.

Renee A.

4/21/2022

I have a lung condition and I really appreciate that any concern I have I'll be taken care of by Service Champions. They are prompt and thorough. Any service I ask for is responded to and the service technicians are knowledgeable and go over everything they did with before and after pictures.

Yvonne D.

10/10/2022 12:00:00 SA

I had Service Champions out to do a 21 point inspection on my heater before the season hits. Their current promotion offered a free a/c inspection. Due to the nature of the issues they found with my heater I decided to join their VIP program which covered the repair of the clogged line & a lose wire they found on my a/c unit. Shak pointed out several things that were not operating at peak capacity that I should be aware of as potential future problems. Very happy with my service today

Kris H.

11/22/2022

It's always a little stressful selecting a service provider on-line. You are more than a little desperate when you are faced with no heat and heading into the Thanksgiving holiday. We were elated when service Champions and Michael C. came to our rescue. Our issue was rather unique in nature, but Michael rolled up his sleeves and helped us find a positive solution. We couldn't be more pleased with the professional quality of our service. Michael C. and Service Champions truly exceeded our expectations. Job well done!

Larry O.

2/21/2022

Shawn explained the problem with the ducts and piping in a simple way which led to having Service.champions replace them.
The work was worth the price!

Lela C.

2/14/2022

Our heater stopped working and I had the technician Thomas coming here same day and he fix it problem in no time. Service champions has never disappointed us.

L. B.

11/15/2022

Our nearly 40 year old gas furnace has been acting up for two years now (fan blowing cold air long after the flames were turned off. We called Service Champion as a recommendation from the Diamond Certified book. The receptionist who scheduled us a visit (same day!) was very nice and very efficient. We were texted about 20 minutes before the service van arrived to let us know he was on his way. Adam, our service person, was very professional, kind, and knowledgeable. I turned the furnace back on and it worked (sigh!) He was very honest with us and told us that because it was an intermittent problem that was not re-createable (and the system had a very simple error code system that didn't give any meaningful information), that there was nothing he could do. He said he might be able to find someone to take it apart and find the issue but with a system that old any fix might not last long. Even though he was not able to help us, I felt he was being very honest. The person we had out to look at it two years ago and again in Feb. of this year had said the same thing LOL. I guess we were hoping a fresh set of eyes would be able to help. Because of his professionalism and over all demeanor, I will be calling Service Champion to give us a quote on a new furnace after thanksgiving.

Jana S.

5/13/2022

I want to thank Service Champions for sending Mahdi Ahmadioun and Ryan Hansen to my home to repair a plumbing problem that nobody else knew what to do with. These 2 men were so knowledgeable in fixing the problem. Before they came out I had 2 people look at it and I had been quoted for a very large re-piping job that I was told was necessary and they were hopeful that would clear up my sink stoppage that I had not been able to use for 1 week. Well, Mahdi, and Ryan were able to figure it out and I did not have to do any re-piping. They both were so kind, respectful, and unbelievably smart in knowing what to do, and doing it quickly.

Martha M.

09/07/2022 12:00:00 SA

Once again, David Chavarin came to the rescue! As my parents caregiver, their health is my priority. So when the AC went out this past holiday weekend in the middle of a heat wave, I panicked! I immediately called and scheduled an appointment. So when David showed up, we knew we were in good hands. His smile and positive attitude assured us that we were in good hands.
He's familiar with their 18 year system and knows my parents are club members. Without fail, David performed his magic and got the system to start working again making my parents comfort his top priority.
He was able to discuss the benefits of upgrading to a new system since this maybe a temporary fix. His knowledge and expertise have made the decision to upgrade their AC system, with not only confidence, but the assurance that we will be taken care of. We would like to recognize David Chavarin and hope that he gets the credit he deserves.
Thank you to David Chavarin and Service Champions

C C.

09/06/2022 12:00:00 SA

Great job. They were able to come the same day on the hottest day of the year and repaired my thermostat so I could have air conditioning.

Marguerite M.

11/10/2022 12:00:00 SA

Every part of our new heating and air conditioning experience has been excellent. From the initial service visit to evaluate the systems in two hous we purchased over the last 3 years, to the estimate process where Bob used his 30 years of experience with the company to plan and design solutions for us, to the actual day of installation(s) we were impressed and appreciative. The individuals all were so well trained and seemed to be happy. All of the communication was relevant and positive - such a joy to work with everyone. This company has our thumbs up in every way!!

sunita m.

03/02/2022 12:00:00 SA

Service champion came over just to do a annual inspection of our HVAC system. They were very professional, on time, and thorough in their work. So happy with their service.

John D.

11/05/2021 12:00:00 SA

Dakota the service technician was efficient and polite as all the technicians over the past many years have been
Service Champ is a first rate company
JRD Palo Alto

Esther D.

05/03/2022 12:00:00 SA

Still never hear from Service Champions and that's with their sincerest apologies (all13! ) and a promise to get right back to me.
Nada. Just a bunch of phonies with slimy ways of dealing with the elderly. Eesh

Phil E.

05/03/2022 12:00:00 SA

We had a new heater installed on very short notice. They were able to schedule us for installation in only 2 days, the technicians were prompt, courteous, exceptionally clean, and conscious of our special requirements due to my wife's health.
We needed an adjustment to the thermostat and they were able to accommodate us on a Sunday and quickly corrected the problem.

Highly recommend Service Champions!

funny kat o.

05/02/2022 12:00:00 SA

Fast professional service. Yearly check up revealed some issues by Nicholas my tech who ordered the parts and took care of everything. Nicks's been here before and I feel comfortable with him servicing my AC/HEATING system.

Daryush D.

9/16/2021

Paul came by to go over my options to replace my existing HVAC system.
Super polite, very friendly, Covid proof with mask cover (for the most part)!
I like the fact that he didn't push hard on closing the deal while explaining all the benefits that comes with Service Champions. All and all, it was a great experience.

Janine Z.

08/03/2021 12:00:00 SA

Michael Kenny, our Service Champions service representative, was on time, courteous, friendly and extremely knowledgeable. Michael came to our home today to do our systems tune up.
Mike was so kind and wasn't a bit bothered by our extremely large Irish Wolfhound or our 4 very noisy parrots. In fact he seemed to enjoy them. Mike explained everything that he did along with his findings and made some great suggestions.
We have always been pleased with every Service Champions representative that has been at our home and we highly recommend this company to our friends, family and anyone seeking HVAC or water heating services.
Thank you again Michael. Shannon already misses you petting him. woof!

Golf G.

09/12/2022 12:00:00 SA

Our AC blade broke and it wasn't cooling the house. Unfortunately, since it occurred in a holiday weekend we weren't able to get estimators out until Tuesday. Chris came out and explained everything and worked with us in the price. Washington Dang and his team came out today and installed the new AC and furnace. The area was clean when they left and he explained everything in detail. I was a bit hesitant after reading recent reviews but the process has gone smoothly so far. The third party inspection and the City inspection are all that is left.

Shaunda D.

1/28/2022

We have had Service Champions for over 5+ years. The team members that have serviced our home throughout the years are professional, friendly and bery tespectful of our home and property. Iwe have always been able to get appointmenrs in a timely mannet and they are very flexible with their appointmentd.

Rhapsody B.

2/16/2022

I was totally WOWED by the Service Champions associate, Gina Revelle, who came to work on my furnace.

She was extremely professional, knowledgeable and detail-oriented. I couldn't be more happy with her, the work she did, and the advice she gave me.

Not only did she do a great job taking care of my issues with the furnace, she went so far above and beyond anything I ever expected.

My furnace problem stemmed from the fact that rats had eaten through some tubing and other undigestible parts in the furnace. She saw holes in the wall where the rats were getting into the crawl space underneath my house.

Gina offered to and in fact did install wire mesh over the holes that the rats were accessing, and also put rat traps in the crawl space underneath my house for me.

That was certainly not something I expected at all! In fact, she volunteered to do all that. I never would have asked her.

While she was underneath my house (a space I've never been ... and don't care to go) she found areas where the rats had eaten through the insulation and ducts under my house.

When Gina first arrived and I was discussing with her the problems with the furnace, she mentioned Service Champions' MVP program. I already had a friend whose judgment I respected who had signed up for that same program years ago, and because Gina just presented the program with no hard-sell, I felt very comfortable signing up for it. Now that I'm going to have to install some new ducts, I'm going to take advantage of that MVP program much sooner than I had anticipated!

All of that, and she is the most pleasant person!

I will ask for Gina next time I schedule service for either my air conditioning or heating units.

Robert D.

8/15/2022

It was my normal tuneup and my technician was Blake. He was punctual, courteous and walked me through the system details. I highly recommend Service Champions and joining there MVP program.

Andy U.

09/07/2022 12:00:00 SA

Angel and Alex are amazing, great service. Got our issue addressed and explained everything very thoroughly. Highly recommend them!

Leticia M.

03/08/2022 12:00:00 SA

Virgilio Fonseca was very efficient and professional! Very friendly and kind also! He didn't mind that my new puppy Lex was all over him!

Dana S.

6/21/2022

Last fall, a technician from Service Champions came out to my father's to service the air conditioning unit, as it was not cooling like it should. Billed my father $750 for work that was not completed, which my dad didn't sign for, and for which there were zero pictures (before or after work.) SC sent out another technician 10 days later, he didn't finish the work that was paid for. SC sent another technician out two weeks later, they didn't finish the work that was paid for. When I called to talk to the service manager, he did not at any time confirm the work on the invoice had ever actually been completed. Instead, he told me we had an old ac unit, and it probably needed replacement, and the original technician was no longer with the company, that I should wait a couple months and see if the repair they completed worked, and that they would give me a discount on a new system but we only had a limited time (a few months) to use the discount. I was suspicious, so I had another company come out and look at the problem when it started to get hot again. Turns out the original SC technician never fixed the main problem. There was a burned out, severely corroded wire that was shorting the system, and the service manager and the other technicians didn't bother to check if the wire repair had even taken place, they just assumed it was the coolant and charged my dad for a coolant leak check and recharge. Who knows if the coolant was low, bc no pictures were taken showing low coolant. Who knows if repairing the wire and solving the intermittent shorting would have worked, bc the original repair technician did several things, instead of repairing the wire and then moving to the next possible source of the problem after the wire problem had been excluded. The new repair company immediately repaired the wire, taking before and after photos. They then did a temperature check, and a pressure check, and there was no leak and the air was being properly chilled. They took photos of all readings on equipment. Problem solved, and they obtained a signature at each part of the repair, to show I agreed to the work. Simple, impressive, trustworthy.

When I sent the new repair company photos and invoice ($500) to Service Champions, explaining I didn't need to pay that $500 to another company if Service Champions had done the work they billed my father for, they
told me it was my fault for not giving them another chance (this would be the 4th try) to come back and fix the ac. (This, after the service manager explained to me at some length that my dad's ac was just old and likely needed to be replaced, and they had done everything they could do to fix the problem, and that I should wait a couple months.) The new repair company said the ac unit was still serviceable, and that it just needed to be properly maintained, which it hadn't been.) Did I mention my dad was paying for a service plan with Service Champions to maintain the ac? Does all of this sound sketchy? That's because it is. Other Service Champion franchises might be better, but I would avoid the Pleasanton branch. I called them twice to request a refund, they refused. Not their problem, they said. I will be reporting them to the BBB, Diamond Certified, and whatever other agencies look at companies that take advantage of consumers, especially seniors. They took advantage of my dad, billed him for work he probably didn't need, didn't perform the work they billed him for, then didn't stand by any of their work. And charged him a $12/month membership maintenance fee for years as an extra bonus. Find yourself a better company to service your HVAC.

Judy S.

07/12/2022 12:00:00 SA

Service Champions installed two new heating systems in our home but never finished the job. They could not pass the tests to make it complete, so our town won't qualify there permit. We can never sell our house when the heating and air conditioning systems are not permitted. But Service Champions has ghosted us. They will not respond to our calls. They will not fix the system. They will not adjust the thermostat. Watch out for this company they are bad news.

Jill A.

03/03/2022 12:00:00 SA

Andrew Petty, technician is very polite and knowledgeable. He did a very thorough inspection and test on our A/C unit and furnace.

Steve F.

2/25/2022

Blake did a great job, very professional and polite, thoroughly explained everything. Great technician.

Dan K.

10/04/2022 12:00:00 SA

Devin Bunning the technician did a great job. He performed the annual heater maintenance & inspection. He explained what crucial items to consider for repairs and potential future problems as the system ages. The recommended items for repair were left for me to decide if and when to do them - no pressure.

Merrilee P.

08/09/2021 12:00:00 SA

Our new A/C unit seemed louder than it should be so we contacted Service Champions and they were more than happy to send out a service rep. Michael was on time, friendly and extremely efficient. Told us what the issue may be and in no time had things tightened up and quieter.
We have been with Service Champions for over 20 years and they stop impressing us with the amazing service and products.

Marg P.

3/22/2022

The two gentlemen were courteous, polite, very quiet
and kind. Thanks, Marg

Rayona S.

4/20/2022

Amber was far and away the best service provider I have ever used!! She explained everything with as much detail as I wanted. She was very knowledgeable, competent, friendly and thorough. Her company Service Champions is great and she is extraordinary

Susan H.

02/01/2022 12:00:00 SA

I have been with Service Champions for 3 years and they have always been great. They are super reliable , and easy to work with. I highly recommend them!

Adri D.

04/07/2021 12:00:00 SA

Company will charge insane amounts! Had a call to the house for an issue with the thermostat. The tech came out, and addressed the issue. He asked if we had a new thermostat ready, because our old one was bad. We said no, and he sighed and said I'll check how much we charge for a new one How would you not know? He replaced our thermostat and said I got you guys a prettier one, and i'm going to charge you less and give you a really good deal! We said, Okay thank you so much we really appreciate that! He went on to ask us if we were working, and in need of a job because they are hiring and will pay for schooling. I let him know we were not interested in his type of work.

Well fast forward to when we were paying for the service via debit card. The tech had me sign, and wouldnt really let us know the breakdown of the services and the thermostat. He would only tell us the total amount. His whole presence was shady.

We checked the invoice, and looked up the new thermostat that we had. Online this thermostat retails for $140 and this company sold us the same one for $340. Good deal? Giving me a discount? WHERE?! This company is great at getting you out of a few hundred dollars. I'm sure he gets a great commission off of that thermostat. He was also offering us jobs? No thank you. I'd hate to live my life and work in an environment that requires you to not only finesse but lie and deceive your customers. Please take into consideration the other reviewers that give low ratings. Money making champions is definitely correct. Beware!

Patrick M.

07/03/2022 12:00:00 SA

Had routine service and tuneup. Salvatore was very clear in his explanation. Very thorough and left the place tidier than he found it. Did not try to upsell me on superfluous services. Highly recommend.

Susan H.

03/08/2022 12:00:00 SA

Great service from technician Michael Jessip! Arrived on time. Professional, very knowledgeable and friendly. It's wonderful to receive great customer service. Service Champions cares about their employees and it shows. Thank you Michael!

Theresa S.

03/08/2022 12:00:00 SA

This is the second home we have Service Champinions install our AC. Tim Surinsuk: the Advisor is very helpful, professional about explaining word by word to me. He arrived on time, wearing shoe covers and have such a polite manner. The paperwork is so transparent. I am sure I 'd be as happy as the first home we had AC with this Company in 2012. Five stars for Tim

Debaney L.

06/04/2021 12:00:00 SA

Solved a thermostat problem - had a continuing problem with my upstairs thermostat. They had changed it out with a reliable Honeywell but then my A/C didn't work in that area. I was convinced the thermostat was not installed right - was staying up at night trying to figure out something I know nothing about. Sevice champions then sent Tim Bolger and it took him two visits but he figured it out and explained to me why my concerns weren't applicable in this situation.
Just saying he took the time to find the real issue and now I understand how I can lessen future problems-

Earthy J.

03/06/2022 12:00:00 SA

Service Champions A/C tech David Wimmer is outstanding in providing exceptional heating and air conditioning trust, care, reliability, expertise and genuine customer engagement.

David is 'best practice' in every respect in taking regular care our home's heating and air conditioning system.

Whatever the weather we have peace of mind knowing David has our safety and cost effective comfort in his caring, expert hands.

Many thanks David!

Rick M.

1/21/2022

My technician, Prawit, was super helpful which gave me confidence to sign up for the MVP program and also install an Air Scrubber to my system which I hadn't intended to do. Now I'm ready for 2022!

R B.

03/01/2022 12:00:00 SA

All I can say is, Wow! I called Service Champions about their furnace inspection service, and I got an appointment the next day. The technician, Jesus, was on time, polite, and knowledgeable. He explained the entire inspection process, and he took photos so I could see the condition of the furnace. Then he emailed me the photos. He also took the time to tell me about other services they offer. And Jesus gets extra credit for wearing shoe covers in the house and climbing up into the crawl space where the furnace is located.

We will definitely use their services again. Thank you Service Champions!

Jennifer M.

1/16/2022

Amber was very friendly and attentive. So far, service champions is very responsive and comes out super fast when needed.

Judy K.

7/13/2021

Adam was very professional, knowledgeable and cordial! He completed his review and work while keeping me informed.
He provided a very complete review of his findings and recommendations.
I have always been extremely happy with Service Champions and the Service they provide. Thank you !!

Nancy S.

8/18/2022

Tyler was on time, professional and kind. I was glad to have him as my technician and he was more thorough and up front than I would expect from an HVAC service tech.

Frank A.

02/06/2022 12:00:00 SA

Extremely happy with the service provided by Logan today. He was prompt, knowledgeable, courteous. He is an asset to your business.

Thank you again Logan!

Utkarsh V.

12/24/2021

Our heater stopped working and on short notice Service Champions came out and properly assessed what needed to be repaired. Everyone we dealt with was so kind, knowledgeable, and professional. They were all so hardworking and took care of our issue quickly giving us a warm Christmas home. Highly recommend their team!!

- Sandhya

Beth F.

11/04/2021 12:00:00 SA

I have nothing to complain about this company and any of the technicians who have come out to perform routine servicing of my package unit.
They replaced the ( undersized) unit 5 years ago. I had 3 different units to chose from, and there was no pushback to buy the Platinum unit. Installation was on time and cleanup was great.
Our house has been kept cool in the past hot hot summers, and the heater works great.
The service technicians are thorough and pleasant guys who clearly enjoy their jobs.
I would recommend this company to any friend or relative.

Stacey B.

11/02/2021 12:00:00 SA

Excellent service! Technicians were professional and took care of the service for me. They fixed my issue and a few other unrelated things while they were here too. Highly recommend them!

Felicia B.

08/02/2021 12:00:00 SA

We had our service check done & added an air scrubber super quick & efficient & staff always kind & respectful.
Have never had a problem & system runs great saves a ton on PG&E worth the investment for sure

Erin M.

01/09/2020 12:00:00 SA

My family chose to go with this company last year due to nice technicians and convenience. It seems like a big mistake. We were talked into buying a new furnace (4000$) and that would solve some of our problems. Not a chance. After countless technicians and empty promises from management we were told it was just our house's fault. Had we known this we never would have spent 4000$. Their management called and left a msg. I called back and left my own message stating the issues. I have yet to hear back and feel like we have wasted 4000$ hard earned dollars because of this company.

The saga continued today with a technician who said previously he would fix and replace all vents. Showed up and replaced one. He had screwed up the paint around the vent and that was not mentioned nor fixed. He left chunks of paint and dust on the ground all over where he had worked. He was rude to my sister the entire time. Then at the end said that the company is not responsible for any moisture issues.

Which sucks because it was their salesman who told me the new furnace would fix our moisture issues. Convincing me to throw 4000$ and many days of time for install and the constant fixing of the problems expecting it to be fixed.

Please find another company if you are in need of hvac help. I can tell you that you will not be happy with Service Champions.

Allissa N.

12/12/2021 12:00:00 SA

Sorry I just came back home from a long getaway trips, now I can write a review,
Jay did a excellent job, replaced new compressor for our AC system, he took times to explained the situation and problems, and what he thinks about and how/ what's he going to do to gets the job done, he was very nice, and very professional with his job , I'm very happy with his services .

Thanks Jay sooo much and appreciated.

Debra B.

2/24/2022

My heater broke it's very very cold they were out the next day showed me different heaters that I might enjoy I bought one they made the process very easy and they came the next day and put it in. By the way they were so great I bought an air conditioner to go with it I will be their customer forever as long as they're around

Sil M.

4/21/2021

They are exceptional. We were never disappointed and always impressed by the good work, the very nice and courteous workers and their outstanding customer service. It comes at a price, though. Well, in this case, you really get what you pay for. We happily payed a little more for getting highly professional work done.
Right now, they are installing our a/c which we only ordered yesterday. I'm sure, it wasn't a bargain, yet, I'm also sure it will run smoothly and we won't regret it.
Highly recommended.

Ashley S.

7/14/2022

My AC had stopped blowing cool air. Barrett had arrived early to the diagnostic appointment, was very friendly, and got my AC cooling the same day! Highly recommend this company!

Beth L.

11/08/2021 12:00:00 SA

Had our biannual service checkup today on our heating/air system. Michael found debris in our heating stack from a recent roof repair that could have possible started a fire. Whew!! Glad we have the six month checkups. Always happy with the service crew at Service Champions.

Robin C.

05/07/2022 12:00:00 SA

Service Champions came today to do our semi annual tune up. Kenny was our technician and did a great job! Answered all our questions and made us feel happy going into summer with a good working air conditioner. Plus we purchased over a year ago their air scrubber, which made us feel so much better with COVID knowing our air was always circulating! Would recommend getting one! Thanks Service Champions!

Davina C.

2/21/2021

Rodney Best, was the tech that did the 21 point and maintenance check on my parents' AC and heater. He is very thorough with checking the unit and taking pictures of the things that needs attention and fixing. He takes his time explaining things. I can see he put care and pride in his work. Very nice and personable.

Paul S.

10/08/2021 12:00:00 SA

Scheduled our semi-annual service. Out technician JC was very professional, on-time and knowledgeable.

Stephanie S.

6/29/2022

Very disappointed. I was told there was a $89.00 fee to come out. They found the problem - breaker had gone off (apparently as the result of someone messing with it a week ago). They were at my house for one hour, reset the breaker and charged me $340.00 for a diagnostic test of my complete AC system which I never requested. They should have been a little more upfront with me at the beginning so that I knew what their plans were. $340.00 for a reset of a breaker switch seems not fair.

Pam T.

09/08/2021 12:00:00 SA

I was with Temperature Perfections for my AC servicing for many years. They were bought out by Service Champions and things really changed. Service Champions told me I needed lots of work done in my attic. When I sought I second opinion it wasn't necessary. They also told me that me recent AC problem was due to my electrical panel. Turns out the SC technician just didn't know how to reset the breaker properly.

Rich S.

6/24/2021

I had a flawless experience with Service Champions. They replaced an aging AC and furnace and totally redid our house's 52 year old air ducts in one day. Lastly they set up zoning for our two story house and put new insulation in our attic. No more 15 degree temperature differential between the upstairs and downstairs.

Their salesperson Jim was extremely knowledgeable and the seven person installation team led by Rodrigo did a fantastic job. I highly recommend Service Champions.

Jane R.

05/05/2022 12:00:00 SA

EXPENSIVE!! When you ask for a price, they never seen to know it. They are super expensive. Regret going with them!

Dave B.

05/03/2022 12:00:00 SA

Service champions I want a better HVAC services. Believe me I tried the others are the best. The mechanics come out very courteous and explain everything you do this morning Dillon Crivelli Arrived on time and did a great job explaining everything he was doing thanks again Service champions

Honest Critic X.

3/29/2022

As always, Service Champions was there when I needed them. My technician, Cliff, was absolutely delightful to talk to, as was his demeanor and professionalism. I really appreciated the time he spent explaining how homes are pressurized and the importance and effects of relief outlets in doorways and walls. He educated me on duct sizes, dampers and diverters and how they might impact airflow to various rooms. I also appreciated how articulate he was and the ease with which he was able to engage in intellectual conversation. I have always felt I could depend on and trust Service Champions, but my experience today with Cliff further solidifies that sentiment. Thank you, Cliff, and thank you, Service Champions! Keep up the great work!!

Anita Z.

04/10/2022 12:00:00 SA

Response timely technician listened to us and patiently investigated until he resolved the issue.

Ken K.

09/04/2022 12:00:00 SA

don't use, new central heat broe down twice. called eagle air, much better. serceive champ. instlled the system. dont use them.they cost more and want it add on to exghhhing problems. i would not trust them to do anything. there service has much to be desired. they don't have 24 hour service. your lucky to get 3 days out.

Rogers A.

12/05/2021 12:00:00 SA

My heater went out thus morning, I called Service Champions heating & Air Conditioning and I had a tech out of my house at 1pm. My tech Jesse Gale was very knowledgeable and practiced Covid 19 health protocols too!

Jennifer L.

8/17/2021

On initial instalation they burned my grass when removing the old AC unit. I had to find someone to fix it. Then they charged me for a service plan and never executed on it. Never called and never came out. They did offer the following year free of charge but this is where it gets worse. On the first inspection/visit the technician was told that I was getting a message on the thermostat that the UV lightbilb needed to be changed. He said that it was an issue with the seal which he fixed and said that it would clear the message. I received the same notification a week later. The new technician said that the prior tech was wrong and that nothing needed to be done and just to reset the useless notification for next year. Really?? Asked for management to call....que crickets...

I went to the garage yesterday and the panel is completely bowed and most of my cool air is now in the garage. Someone simply installed the panel incorrectly and instead of fixing ot they used silver tape to remedy their lazy work. Clearly not a remedy as the AC is not sirculating properly . Asked yesterday again for a call from management and still nothing. What a joke. Spent 18k for a new heating and AC unit but they can't be bothered to stand by their promises or work.

I wonder how much of my PG&E bill is related to their lazy work.

Calvin T.

12/01/2021 12:00:00 SA

My home furnace suddenly stopped working. The fan was still running, but there was no igniting. I found Service Champions on google and texted them before 9:00 AM on the weekend. They responded the text message less than 1 hour. Then the technician came to my house to diagnosing furnace problem in the same day. Then he came in the next a few days following my schedule and fixed my furnace. It is running well again now. I would like to thank to the technician, Matthew Torres. He is very friendly and professional. Will recommend this company to my friends/co-workers when they need help.

Martha P.

5/26/2021

Oscar Gil and Gilbert Muro were two of the three technicians who worked with us today. Sorry we didn't catch the name of the third. All of them were punctual, friendly, courteous, professional, and very efficient, doing great work! At the end of the session, Oscar did an excellent job training us on how to use our new system and thermostat. His descriptions were simple and clear, addressing all questions.

All team members were scrupulous in wearing masks and observing all sanitation and clean-up factors.

Myrna M.

5/27/2022

Service Champions Heating and Air Conditionir is a great company to deal with. Everyone that I spoke with was understanding and helpful. Blake Koscielak was my technician and was polite and respectful and efficient. i was quite comfortable with him. He fixed my air conditioner and reassured me that he would come back if I needed him. A great young man and a great company. I am so glad I used them.

James W.

5/27/2022

Brian Mallia from the water heater department did an excellent job. He takes his time to explain the problems and recommed what to do to solve the problem. His workmanship is what every employee should be.

Celi S.

10/14/2021

Have been a customer for years due to the good customer service of all your employees especially the knowledgeable technicians. Want you to know Michael who came out today for my unit's winter check-up was amazing. His knowledge, friendliness and going that extra mile has made him the best technician you have sent out thus far. Please assign Michael as my tech for any service for my unit going forward.

Linda R.

5/26/2022

service technician Donovan Meek was prompt and knowledgeable.

Shannon M.

11/25/2021

Great service from the beginning phone call to the technicians coming out. Very prompt, friendly & professional service w/ a warm family business vibe. Thx to Sam & Bob for guiding me through the process. I will definitely stay w/ this company from now on & feel safe w/ their expertise.

Jimmy W.

10/11/2021 12:00:00 SA

Andres was awesome. He is detailed and thorough with Furnace/AC installation and tested afterwards. Best of all, he patiently explained how Nest Thermometer works after the whole installation was completed.

Well done

Bradley M.

11/22/2021

Have used Service Champions before. They are professional, thorough, organized, communicative, friendly, on-time. Highly Recommend.

Nick T.

04/02/2022 12:00:00 SA

Hands down one of my best experiences being a customer to date. Overall very friendly, professional, and prompt. Each person I spoke with was very personable, enthusiastic, and knowledgeable. Samuel came out to take a look at our malfunctioning furnace, quickly diagnosed the problem, and clearly explained to us a number of options and his expert opinion. By the time he left he felt more like a friend than a service technician. I have rarely felt so valued as a client.

Dianne F.

3/28/2022

Thomas was very professional and informative on the work he was performing. After he completed his work and cleaned up he left our house spotless. That was much appreciated!

M J.

8/21/2021

Had a problem with a fairly new thermostat. I called Friday night and they came out Saturday morning. Matthew Torres provided exceptional service. He asked if there was anything else he could help with. He's ordering a new thermostat.

Barbara S.

11/04/2021 12:00:00 SA

We have been with Service Champions for many years. They serviced our old furnace and really kept it running as long as possible. Last year we had a new furnace and AC put in and again, fantastic job. Routine check ups are always a pleasure as their technicians are very knowledgeable and do a superb job. Today Jose analyzed a problem with the flow of air. Found the source in the old duct work and fixed it. Again, so pleased and will only let Service Champions work on our system.
Thanks again!!
Barbara S

James B.

11/02/2021 12:00:00 SA

Julian did a thorough inspection of the furnace and A/c operations. He
answered all of our concerns. We would refer him to others

Jeffery F.

3/16/2022

Love the yearly tune up service. The tech was professional and friendly. He explained every he check.

Rosaly F.

09/04/2021 12:00:00 SA

We just moved in to our new home and our 21 year old HVAC system expired. We are so grateful to Service Champions and their excellent Customer Service. From their team Member who took our distress call, to Jay, the tech who came out to do an assessement and provided us with us estimate, we were so impressed with their professionalism and transparency. Jay took the time to explain, educate, and clarify any questions we had. He was able to offer us options, and provided us with an estimate right there and then. No chasing around for follow ups. Excellent company. Highly recommend!!

Dawn G.

02/10/2022 12:00:00 SA

Our technician, Gina, was fantastic. She was also our technician for our previous service. Gina was very thorough and knowledgeable. She took the time to explain the services she was performing. Gina directed her questions and the answers to me and also to my 89-year-old father. She was polite and very courteous. She wore a mask and booties in the house. We appreciate her willingness to keep our home clean and to keep us safe! Gina went over the health of our furnace and water heater with us in a way that was very clear. I would highly recommend Service Champions to others. They are all about excellent customer service! Thank you, Gina!

Lam D.

08/08/2021 12:00:00 SA

Joe G. has performed an excellent job on the wow Aircondition System tune-up with detailed explainations of the process.

Ricardo S.

04/11/2022 12:00:00 SA

Stephen arrived on time. He was very friendly and thorough in his explanations for recommendations and pricing. I would recommend Service Champions without hesitation.

Tammy B.

04/11/2022 12:00:00 SA

We had a fan motor go out on our air conditioner. Normally, we would have called Bonney, who we have used for over 15 years but their service model changed, they scheduled appointments with us and never showed. After the 3rd time, I was all done. Which was a bummer because when they did show up, they were great. But now so undependable now, I can't do business with them anymore. So we looked up reviews and tried Service Champions Heating and Air. I cannot stop saying WOWWW!!! From our first call to schedule an appointment, we immediately got a confirmation email, and then a follow-up communication. The technician, Samuel Munguia, arrived on time, diagnosed the issue within 15 minutes, and then gave us a rough estimate of what it would cost for a new part and install. And then he called the office and they did a search to find a part that was more affordable, which they did. The final estimate was considerably less and Samuel arranged to have it shipped directly to us so there would be no delay. I received a copy of the receipt via email within minutes. And when the part arrives, we are to call and they come out that day to install. My husband and I were so blown away with the amazing customer service and technical expertise from start to finish. Thank you, Service Champions!!

Alex M.

04/10/2022 12:00:00 SA

We had our Furnace and AC replaced recently by Stephen and Rigo. They both did a great job. They were on time, courteous, and conscientious about not making a mess. Throughout the installation process I asked them several questions about how things worked and they provided clear answers. When the work was completed, they cleaned everything up and walked me through the process of how the new systems worked, and what to expect with the permitting process. The who job went very smoothly. We are very happy with our new systems. Highly recommended!

John S.

05/11/2022 12:00:00 SA

I had them come out and do an estimate for an entire replacement of my AC unit and furnace and they spent more time discussing how great they are and very little about the new equipment and why it's important and then they tried the timeshare pressure sales tactic of giving me 5 to 10% off if I booked right then and there. Look elsewhere.

Cindy B.

04/04/2022 12:00:00 SA

Technician named Zach came out to the house as scheduled and was very knowledgeable and thorough. I would highly recommend Service Champions and Zach. A+ thank-you!!

Steve B.

9/23/2020

Service Champions just did our time up on our Heater and A/C unit. Hector came out again and took great care of our needs.

They always have dependable and reliable technicians come out.

I recommend them for any Heater and A/C needs.

Diane H.

1/27/2022

Very knowledgeable and efficient. A pleasure to work with, Zach Taylor at Service Champions is awesome.

I Love To T.

2/17/2022

Big shout out to BOB MIKALLI! Friendly and a nice person that I could trust. Will definitely use Service Champions in the future.

Jeff A.

3/30/2022

Excellent service from first call to the end of the service. Dillon did a great job troubleshooting our furnace issue and resolving the problem, while keeping us informed along the way. We highly recommend Service Champions and appreciated the professional and friendly service. We look forward to working with them on annual tune ups for our AC and furnace.

Dan P.

3/25/2022

Waking up this morning to the purr of my furnace thanks to Devon and Joel from Service Champions. Our 5 year old HVAC system abruptly stopped working yesterday (AC and Heat). Called Service Champions office and was scheduled for visit in afternoon. Devon arrived minutes after start of service window at 4 pm and starting to look for what the problem was. He contacted his colleague Joel to help with diagnosis. Joel joined Devon and quickly found what the issue was. They both worked to implement a work-around for a blocked drainage pipe to get our system back up and running. It was close to 7 pm before they left as they insisted on fixing our issue without needing to return the next day. As they drove off, I could almost hear Freddy Mercury singing We Are The Champions! So glad we made decision earlier this year to go with their maintenance program. Both Devon and Joel were highly professional and friendly. Service Champions is truly awesome!

Sean W.

3/23/2022

Service Champions put in new heating and air condition systems back in December of 2020. At the time they couldn't finish the job and promised when they had the part they would return to finish the job. It's now almost April 2022 (16months) and the job is not complete. Every time I've called there is never someone that can discuss when they will complete the job. I've asked them to simply email or text me when they are coming and I will make sure I'm available. Not a single email or text. They will however send a weekly text reminder that it is time for them to come out and schedule regular maintenance.

LaQueta M.

9/22/2021

Our air conditioner was in bad shape and needs to be replaced soon. Service Champions gave us our options and excellent service on what to do. The fixed the current air conditioner that is over 20 years old but it works well after the fix. We will be buying a new unit sometime next year through Service Champion. The company is very professional and friendly. I highly recommend them you will not be disappointed.

Kathy P.

02/08/2022 12:00:00 SA

Michael came to do my service inspection today. He was very personable, professional and helpful. He found one little problem and got it taken care of, and got me set up to get an insulation estimate with Service Champions. Great visit all the way around.

Antonio G.

3/22/2022

Thomas was our technician for a tune up. He was the most informed and friendly technician we have ever had at the house. He gave us all the options available to us and our set up, and answered all of my questions. In addition, service champions have always provided the highest quality service from tune ups to installing new systems. Highly recommend them for all your HVAC needs.

Linda B.

3/22/2022

My mother is 90 years old and lives alone. I'm so grateful when a service champions tech comes over and does the maintenance work on the furnace and A/C and she's happy about it. Not only do they have to crawl around in her attic but the attic door was stuck shut and he fixed it! Sean Haynes was thorough and friendly. Thank you Sean!

Donald L.

3/19/2022

I've been with Service Champion for a long time as a MVP member.Last week Oscar Gil with his assistant Carlos re-installed our furnace they came very early and done late because Oscar had really to figure it out how come the water won't drain it stock.The same problem before until finally the problem had been solved.Hope and pray once we back to our home we can't encounter problem with our furnace.Oscar Gil and Carlos are really an assett to the company.Keep it up.

Anna S.

12/31/2021

Joined the MVP membership two weeks ago. Thus far, they've done a furnace tube up; changed out the ceiling and furnace filter, and will return in later spring to inspect/service the AC unit. The techs are polite and personable. I'm looking forward to their continued service.

Jonathan M.

02/03/2022 12:00:00 SA

Fantastic, thorough and professional company. Our furnace went out and on top of that we found out our ducts contained asbestos wrapping. Rav came to our home to inspect and give us a quote. Rav was extremely kind and professional! He went under the house and in the attic which no other company I had come over did. I was presented with multiple options and provided with a company to remove the asbestos as well. I will be going with service champions and thank you Rav for making everything easy!!

Super T.

9/26/2020

My AC fan is not working call Service Champion and schedule for technician to come on Saturday 9/26/20. They did the inspection I found out that the regulator that control the fan is not working. They replaced it and the AC works. Technician was very courtesy and honest.

Matthew G.

09/11/2021 12:00:00 SA

My a/c went out Wednesday night. I called Service Champions on Thursday morning, and got an appointment for Friday. I considered that more than a reasonable response time.
On Friday, Yovanni Gil arrived within the designated time frame. He was professional, knowledgeable and extremely pleasant during the entire time.
It was a pleasure doing business with Service Champions and Yovanni Gil.

Zeny S.

07/03/2021 12:00:00 SA

I really like that they text you minutes before arriving at your house. It makes things very easy . The technician was very polite and knowledgeable. Having all my filters washed by him is worth every penny of what I'm paying your company. This of course is added to the fact that he checked the health & status of my air conditioning during summer and my heater during the winter

Abbe P.

09/07/2021 12:00:00 SA

Joe K. did an excellent job servicing my HVAC. Afterwards he kindly explained in detail and showed photos of every thing he did; in language I could understand. I learned about SC from my mom, who happily did business with them for years.

From my first phone call with the fabulous and kind Debbie, the communication was great and everything on time and as planned. I would be please to have Joe K. do my next service!

So far I am greatly impressed and pleased with this company. Now I know why mom was always so happy with the service.

Hung N.

07/02/2021 12:00:00 SA

Rodrigo Espinosa and his teammates: Kevin Castellanos and Alejandro Angel are very professional, highly skilled and experienced specialists. They are hard working, on time and pleasant to work with. They make a excellent team.

Lynn B.

12/09/2020 12:00:00 SA

Service Champions installed my heater and have performed two maintenance checkups. They are always professional. After completion of their tasks, they take time to make sure I understand what was done. During Covid-19, their adherence to masking and social distancing was comforting.

If you need a new furnace or repairs, I'd encourage you to contact them. I believe you would have a positive experience.

Thanks,
Lynn

Heidi F.

03/02/2022 12:00:00 SA

Justin Starr came to our house for HVAC maintenance and we could not be happier with his service! He was friendly, knowledgeable, thorough in his explanation, and punctual.

Lisa H.

2/27/2022

Logan Bothwell and Donald were both friendly, professional and on time (early in fact). They resolved a critical error message on my Lennox thermostat and tweaked some wiring in my newly installed furnace. They quickly took care of the issue and offered some suggestions to use the app and how to get the best performance from the air scrubber that was installed. I wouldn't hesitate to use Service Champions again.

David C.

8/28/2021

We are MVP members with Service Champions. We had our annual check done on our hvac system today. All the technicians that have come out over the past few years that we've been with the company have been nice and helpful. Today Blake came to our house. This guy was amazing! Great customer service. Great communication. Talked about our options and things to help keep our system running at an optimal level. He was extremely friend professional and had the visit done in a timely manner. If he's available, ask for Blake for your services. I will be moving forward.

Barbara N.

05/07/2020 12:00:00 SA

Kevin was great! Knowledgeable, kind, thorough and very responsive. I trusted his recommendations and know that the job will be done professionally.

Thank you again for your prompt response and follow through! It was a pleasure meeting you and so good to know who we can trust in the future if we need service!

David H.

4/16/2021

This company used to be exceptional. They are no longer. I have been in their service program for several years. In the begining they used to come out do the service and leave. Now they come out and upsell.
Yesterday I called to do my annual air conditioning service, part of the contract that I pay $19.99 for every month to be a priority customer, and they scheduled me with someone who I used in the past and liked.
They gave me a window of 12:30 to 2:30. At 1:00 they called to let me know that the service person was not going to be able to make it. I was on the other line but took the call as I thought it was the 45 minute to arrival call. I let them know that I was on another call and that I would call back. When I did I was put on hold and then they hung up on me.
I thought they would call back but they did not. When I finally did call back I was told that the person would not be available until tomorrow, a Saturday, my day off, and I had just taken a Friday, not a day off, to accomodate them.I am going to end my contract with this once good company.
Don't get snowballed by the I'm so sorry routine, trust me, they are not.

Brian U.

8/17/2021

We had a problem with water from the evaporation pan not properly draining when AC unit runs from a 22 year old system. Because the heating and AC are both working well otherwise, our service technician Nicholas cleared the lines thoroughly and reset to drain for a better slope angle to provide more efficient draining. He also provided good information about new systems and what we might want to consider when we're ready to replace our old unit.

Donna L.

8/15/2021

The technician was super friendly and helpful. Came out on a Sunday for just a service check found some issues and stayed a few hours to fix all of them. Great technician and company.

Barbara W.

03/08/2021 12:00:00 SA

Service Champions suggested we needed over a thousand dollars in furnace work. We agreed. They then changed the agreed time but didn't show up at the new time.

We phoned a different firm. They said no work was needed and didn't charge us for the house call.

Beware Service Champions. They are money-making champions!

Vicki H.

11/23/2021

Jesus Diaz provided outstanding service flushing my 16 year old water heater, throughly explaining & showing me everything. The ph & chlorine levels, plus showing me a list of chemicals found in my water.
I ask a lot of questions & he quickly answered each one plus gave me a detailed explanation. He showed me the rust colored sediment that came out of my water heater (looked to be about a cup). He also showed me the light blue sediment from another water heater. Mine was rust colored because the rod inside the water heater had completely corroded away. The only thing left was the bolt that attached it used to attach to.
I ask about a tankless water heater. He explained how they work compared to a traditional water heater an a optional sediment filter scale inhibitor. I decided to go with the tankless with the scale inhibitor & he gave me cost immediately.
I highly recommend Service Champions for your water heater annual flush service, & if you are considering installing a tankless water heater. You will really be pleased, especially if Jose Diaz I'd your technician.

Anthony A.

7/16/2020

Cheryl was great, friendly, knowledgeable and handled the inspection including crawling around in the attic.

Thank you

Shriram P.

08/05/2021 12:00:00 SA

We had our HVAC system upgraded with new A/C and a new furnace On July 23, 2021. A team of 5 people came on the scheduled installation day. They were all very courteous and professional people. It was very easy to deal with them and they answered all my questions during the installation process. They worked very efficiently- one person on A/C installation, two people working on the Furnace, one person underneath the house working on pipe sealing and one person in the Attic doing the pipe sealing. Occasionally, they took turn to help others out on a as needed basis. The entire project was completed in a timely fashion within 6 hours from start to finish. We tested the system to our satisfaction. All the areas they worked was thoroughly cleaned before the crew left.
in short, I was quite pleased and very much satisfied with the work done by the Service Champions installation team.

Shriram Parikh, Concord , CA
skparikh@ yahoo.com
August 5, 2021

Katherine C.

02/04/2022 12:00:00 SA

Austin and his crew, Brandon, Ben, John, Noah and Erik were amazing! Very polite, courteous and professional. We couldn't have asked for a better installation. They made it a very painless and positive experience! Thank you, these guys truly are Service Champions

Tony C.

4/30/2021

Jerry is such a nice guy. Came to give me a quote for a project, was honest and understanding. Gave some good advice. Ordered two items from him for install. Will definitely call him back for other things when needed.

Adam B.

02/02/2022 12:00:00 SA

Oscar Gil and his team did an outstanding job. They started early, worked late and got creative to fully upgrade my system to a more efficient and effective heating and cooling system. They were careful, respectful and friendly. I could not have asked for more.

Nancy M.

09/03/2021 12:00:00 SA

The technician arrived early in the scheduled arrival window. He checked the furnace and hose connections as well as the compressor of our A/C unit. He shared the measurements he took of the motors of both the heating and cooling systems and clearly explained which numbers were in the normal range and which were not. He found a defective part in the compressor and we were able to have it replaced within the same day. The compressor now runs and sounds better. Matt was professional, knowledgeable, and efficient. ¹¹

Marilyn S.

1/28/2022

My mother-in-law has used Service Champions San Jose for several years so we thought we'd give them a try too. Our technician, Richard K., proved that we made the right choice in having Serv. Champs. inspect our furnace. We signed up for the VIP service because Richard's level of service and knowledge about our furnace. Richard was polite and answered our questions promptly. We hope he will be our annual inspector!

Lucinda K.

12/15/2021

I had to have a final intake grill installed for my furnace, and Jay did a great job of advising on size then modifying the intake area to fit. While he was here, he I stalled my washable filter and AC cover, both newly purchased. And all done with a smile and friendly conversation. Fantastic service!

Keith T.

7/27/2021

Saad was knowledgeable and professional. He was thorough and very clear in his description on the item we are looking at ( in this case a new water heater,) the warranty and cost.
Service Champions are certainly not the cheapest but they are very good and as are their services since we use them for our entire HVAC system plus maintenance. You definitely get what you paid for.

Rishelle B.

7/27/2021

We were having issues with our air conditioning and received a letter offer of $88.00 to have SC do a basic tuneup. Needless to say my system needed more than basic. Behold here come Chris Lucas after being referred to us to discuss other options. We love SC and their staff. We signed up for there MVP program, and are telling all our friends.

Bonnie R.

1/25/2022

We have been with Service Champions for many years & depend on them to do their yearly checkup. & evaluations. They have always been professional & thorough. This year we decided it was time to do some major work & replace 2 ACHV units & the hot water heater & repair some duct work. The estimate was that it would require up to 3 days to do the work. A larger crew than expected arrive at 7:30 this morning & they were finished about 5;30. One day of very hard work. We were very pleased with the quality of their work and how clean they left their work areas & the house. Washington Hang was the team leader. He & the entire team did a great job!

Devonie T.

01/02/2021 12:00:00 SA

These people are snakes and trying to rip off old people.. They came to my grandparents house and wanted to charge them $10,000 for a new heater.. I said wait a minute and called another company all they needed was a $100 part... Don't trust these people with a 10 foot pole...

Troy H.

1/24/2022

This is the only company I will ever use for my HVAC needs. Ever! Time and time again I am greeted by knowledgeable and friendly Technicians. Today I had the privilege of meeting Logan. Logan was amazing and very polite. He arrived right on time and did an efficient and much needed service. I am so grateful for Service Champions. Logan Bothwell was my tech, be sure to ask for Logan. Honestly though, all of their techs are great because of the ownership and the leadership that ownership puts out. Everyone is trained to a high level and the icing on the cake, is they are all great people. I actually look forward to my yearly service.

robbie B.

7/24/2021

Awesome service. Our Tech Mike was knowledgeable and very friendly. highly recommended!

Kevin C.

06/02/2021 12:00:00 SA

The best thing about Service Champions is the people, Frank and Adolph are absolutely fantastic!!!! These guys are focused on making sure the customer is happy and satisfied. There were a couple minor bumps along the way but Adolph and Frank significantly minimized them, so much so that I am hesitant to even call them a minor bump. Thanks for the great crew, I whole heartedly recommend Service Champions, request Frank and Adolph if you can. Oh, one other thing - the price quoted is all in, there are no change orders or other unforeseen charges. Service Champions wasn't the cheapest but they were close enough that I picked them because of the number of positive reviews on Yelp!

Betsy W.

2/28/2021

Svc champions does a great job. They may not be the cheapest, but they are the best value. They installed our HVAC 13 yrs ago and we've never had an issue. We have a maintenance contract with them which is v reasonable. Every yr. They call to schedule an appt, even on wkends for technician to do yearly maintenance of our equipment which takes about 2 hrs. They are always uniformed, show up on time, are courteous, perform detailed maintenence on our equipment and never try to sell us more services. We NEVER worry about being without. Best investment yet and love that the company never forgets their customers during the holidays and sends us a very useful gift card. Thank you Service Champions..

Yibran D.

3/15/2021

Awesome folks they have a super fast service and they are very clean and professional, couldn't be happier with their service for my AC and vents

T A.

11/26/2021

Called Service Champions to tuneup a furnace in a house I bought that had not been cleaned in over 10 years. They sent a technician out the next day and he gave it a thorough inspection and cleaning, explained how the systems work and how to get better performance out of the HVAC system. Devon is a true professional. Would highly recommend Service Champion and Devon.

Steven B.

04/01/2021 12:00:00 SA

They did an excellent job inspecting and tuning my central air system. I will use them again in the future. Great service!

pavan d.

12/06/2020 12:00:00 SA

2 months after install of heater AC and new ductwork
I am still waiting on parts to install AC and fix the damper on pressure release duct.
No checks done for air pressure from vents after install.Office is not aware of missing parts from technician. Leaks near the heater and ductwork which I patched myself
Have been a MVP customer and a return customer for heater install...Not the best treatment in terms of customer satisfaction
I feel like I paid for a BMW that doesn't move!

Dk D.

07/03/2021 12:00:00 SA

Great experience with the home visit from the Service Champions. They understood my needs to provided through inspection of my current home setup and provided reasonable proposal to meet my demand. I feel very comfortable that my home improvement is in good hands.

John M.

05/08/2021 12:00:00 SA

Big job we never had A/C before, completed in 1 day. The work looks really good would reccomend highly

Henry A.

07/01/2021 12:00:00 SA

Vincent, our service technician was very affable and punctual. He explained in detail what he did and also pointed out that our water heater was showing sign of a potential water rupture from the bottom of our water heater. He even vacuumed the pine needles from the inside of our unit.
I will be requesting that Vincent be assigned as our regular service technician in all of our future service calls.
He was very professional, efficient, and displayed excellent customer service.

Car G.

05/05/2021 12:00:00 SA

Rodney Best came to do
a maintenance and told me about the air scrubber which is an all house purifier which sounds wonderful. He was masked, put on shoe covering when coming into the house, and was very knowledgeable answering all my questions. I had him install the unit and look forward to a house with purified air. I am very pleased with his work.

Jaime L.

2/24/2021

Bryan was on time. He was quick and efficient. He seemed knowledgeable about the work he was doing and provided good service. I have always had a good experience with Service Champions over the years.

Kathryn L.

1/30/2022

Joe was awesome. Kept us apprised every step of the way. Even found some preventive maintenance that will save us thousands of dollars in the long run. Signed us up for maintenance plan, so we will never have to worry about being prepared for another seasonal equipment change. Joe was polite, courteous, knowledgeable and an overall nice guy. Great experience! Thanks. Joe!

Marva T.

9/14/2021

Nicholas was out for service on my air conditional. He was very professional and did a great job. He did a thorough job and wore booties when inside my home.

Kirsten S.

12/18/2020

Update 12/28/20: After many phone calls (they are quick when you might get a furnace installed, late and dilatory when repairs are needed) someone came out and looked at the overlarge ducts; a bit over a week later, two workers came out and replaced the 8 duct (aha) with 6. What A Difference. The 6 is still bigger than 6 in diameter because it's got insulation, but they came, they saw, they replaced in short order, and even tacked the duct up closer to the ceiling when requested. Just keep on top of them. And if they try to work past 5 or 6, send them home to come back the next day.

12/18/20: Buyer Beware: We Feel Misled and Mistreated: Bob Mikeli came and looked at our old house and old furnace, saw where the ducting would have to go through a downstairs bedroom, and told us the ducting would be 6 in diameter. He did NOT tell us there would be shiny metallic insulation increasing the diameter to over 12! I would not have agreed to having Service Champions do the work if I had known this. And we have called and called; one (other) rep came out to check over a week ago, and Service Champions has still not gotten back to us; we called again yesterday, and still no response. The workmen were good about installing the new furnace and the new ducting, although we wish they had left at 5 instead of staying until nearly 9 pm when it was so late, I just signed off on the work to get them out of my home (they were nice; we were just exhausted). It's the salesmanship I condemn, the misinformation, as well as the delayed responses. When we said we wanted the house looked at for a new furnace, Bob dropped everything and came that afternoon; the furnace was put in two days later. Now that we have a problem, everything is taking forever. I wish I had not paid for this. I hope you have a better experience with them.

Elina X.

4/28/2021

They are professional and patience
Will recommend to anyone in needs.
I am satisfied with this company and the service they provided

Vicki D.

01/07/2021 12:00:00 SA

The service people were very professional. They came in with masks and booties on their shoes, professional looking outfits and very polite. We believe they were very honest and and knowledgeable. Our problem was that they could not fix our two furnaces and we would need two new furnaces (which was indeed true, that is how we know they are knowledgeable and honest) but the total quote for these two furnaces was going to be $20,000.
We were in shock.
We got another company equally as professional, honest and knowledgeable and we were able to get two new furnaces (same brand and even upgraded) for almost 1/3 the price quoted to us by Service Champions.
I am sure Service Champions is a great company but they are way over priced for us.

Richard C.

4/15/2021

Great that they showed up in being safe and timely. Ed was very knowledgeable and answered all my questions regarding the hardware application and all my concerns.
Thank you David S. for providing a great working team to interface with and presentation to instill confidence!

Jeffrey J.

10/14/2021

Richard did an over-and-above job on an introductory check-up. Never expected the level of thoroughness and expertise he came with on a promo offer. He's my new furnace whisperer, without a doubt!

MJ B.

10/13/2021

Justin came out to inspect our furnace and did a very nice job. However, I was appalled to find out at the end of the visit that he was unvaccinated against covid-19. He said he's just been busy and hasn't gotten around to it. He also wore the one kind of mask that does not protect other people. I called Service Champions and they were less than helpful to put it mildly. They won't ask their employees if they've been vaccinated, let alone require them to be vaccinated. I asked for the owners phone number or email address. They would not give me a direct way to contact Kevin Comerford at all. I'm not sure that I want to continue to do business with them in the future.

Joshua S.

04/02/2021 12:00:00 SA

We did a ton of research and spoke with a lot of HVAC companies, large and small. At the end of the day Service Champions is simply a cut above the rest in every way. From the way they consult with you about your needs, to the crisp communication and expectations they set to the pride every employee carries to the job site, I was blown away by my experience of installing a new Lennox HVAC system. Their work is so clean and you don't have to worry about any corners being cut with this group. I will be calling them in the future for all my HVAC needs. Shoutout to Shaun, Nam, Aidan and the many unsung heroes that made our desire to have AC in place happen in under 24 hours.

Tim W.

12/15/2021

Ben fixed our heating vent so we would get better heat through out the house. He provided excellent service we really appreciated that he was so prompt and knowledgeable.

Ed D.

12/13/2021

Our furnace stopped working in early December. The repair tech assigned to our case was very knowledgeable and persistent in diagnosing the problem and performing the work. He was professional in his interaction with me and kept me informed throughout the repair. We have had a maintenance contract with Service Champions for approximately 15 years and I am happy to recommend them you!

Alison F.

06/10/2021 12:00:00 SA

Oscar was fantastic. He stayed late to get the AC running. Then he gave us an overview of the whole HVAC system and explained what maintenace was needed for each part. He also listened to our concerns and addressed them all.

The entire crew were wonderful. They were friendly and happy to answer any concerns. They also worked together like a well oiled machine each member excelling at his task.

When I was struggling hauling the groceries up the driveway, they came and helped. It was a pleasure having them in my house, and I am an introvert.

Teri A.

7/18/2018

A friend recommended Service Champions for our AC....we called and they sent David Amaral to our house. He was very professional and efficient. He worked very hard to clean our unit, made sure the vents were clear and checked our ducts under the house.

I recommend David and Service Champions.

Paul B.

06/08/2021 12:00:00 SA

Updating a previous review reporting that the zone AC installed a couple of weeks prior to our 1st attempted use [on Memorial Day] failed. The 15 or so people at our home for the holiday sweltered along with us of course. It turns out that the failure was due to a coolant leak.
The company has been quite unresponsive in terms of even scheduling a repair which now won't occur for another week. From a company apparently noted for service, this is hard to understand.

Steve A.

12/07/2021 12:00:00 SA

Kenny Jason was our technician. He did a great job explaining the work and what he found. Very professional and extremely clean. I also added on a bit of work and he took care of that all in the same visit. He went and got a product from their office and came back and installed them. He also explained the MVP program and how I can use it. All in all a very pleasant experience.

Nemy J.

9/22/2020

We had a whole house AC unit that was switching off during hot days. After multiple visits from Service Champion technicians, we were being quoted for repairs upwards of $5,000 and they highly suggested we replace the unit for over $15,000. Common sense does not warrant such an expensive repair/replacement for a measly issue.

Ozzy and the manager lady were bombarding us with HVAC jargon and whatnot. I told them, put together a line itemed quote so that I can see what the problems are and what I'm paying for. Ozzy agreed to send me the quote after multiple requests. I never received the quote. At one point earlier on, they even said they would need to send a sales associate over in order to provide quotes. What a joke.

Our trusted electrician then recommended a company called iComfort Heating and Air. Their technician came over and figure out the issue in under 30 minutes. The side panel of the unit was old and the specifications were illegible. He used a black marker to highlight the specs and was able to read the details and determine that the fuses and capacitors were not correct for this unit. All was replaced for under $1,100. I'd even go as far as to say Service Champions may have put on these bad parts, but I digress.

Glad to know there are legitimate HVAC companies out there that aren't trying to gouge you.

Would I ever contact service champions again? You bet not.

Dave B.

06/04/2021 12:00:00 SA

We needed some much needed service work done on our AC and heating unit. Daniel Ross was our technician. He showed up right on time and completed the work in the time frame he estimated.

Daniel was very professional and courteous. He answered all of my questions in detail.

I would definitely recommend Service Champions for your heating and AC needs. Their prices are reasonable and they have great service.

Arjun G.

06/04/2021 12:00:00 SA

Jonathan came to my house.He was through and was very through in his inspection.At every stage, he said explained me the usage and the current state of the system.He made sure that masks were on and shoe cap was worn inside the house.I highly recommend this tune up from service champion

Kara D.

10/17/2019

We replaced our entire HVAC and ducting system from a 1970's behemoth dinosaur (R.I.P.) back in June and had a great experience overall with the initial appointment, the crew who installed in, and then later when we had the city come back to issue our permits. The process was pretty seamless. While it wasn't the cheapest transaction of the year, I am seeing the benefit of the cost of replacement already - our PG&E bills have more than halved and the quality of the unit is so much better - quieter, remote monitoring through WiFi, better heating/cooling. So glad we decided to get it replaced and grateful we chose the pros to take care of us. Thanks Service Champions!

Debbie G.

10/20/2021

Today was our annual tune up. We've been with Service Champions for years. We have only had one - out of like 15 - not so good experiences. They are almost always professional, knowledgeable, thorough and fair. Today was an even better experience than usual as the technician was very friendly, more thorough, fixed and issue that was no additional cost, pet my dog affectionately and offered any additional assistance that we might need. Excellent experience.

S J.

5/18/2021

Jasmin serviced my system today and did a great job! I love this company and their commitment to terrific service. Jasmin went over everything with me in detail, cleaned my filters, and was a pleasure to have in my home. It's nice to see a woman on the field service team. Keep up the great work!

Harold O.

9/13/2021

I'm writing to let you all know how happy we are with our favorite heating and air company, The Service Champions.. I'd call on Sunday and an appointment was set up for Monday. Our service technician was named Steven. He was very professional, kind and of course, very knowledgeable. After a couple of test, Steve found the problem. He fixed the problem and now, my family and I have our climate controlled home operable once again..We thank you Steve !!! Thank you Service Champions for all the great that you all do , especially, during these trying times... Sincerely Harold O.

Maxwell T.

05/04/2021 12:00:00 SA

Garret, the technician was very thorough in his inspection of the existing HVAC units, took photographs and explained any issues with the units very clear for a layman to understand. Garret's professional service is commendable.

Donisia M.

07/09/2020 12:00:00 SA

I had a great service today. My technician was professional, kind, and knowledgeable, very thorough and informative. I trusted his expertise, had cold air from running in my house and very happy.
Thank you again for your prompt response and showing up on time for the appointment. It was a pleasure meeting you today and thank you so much. I highly recommend Richard Ybarra. He is such a polite and respectful man.

Manoj F.

12/21/2019

Darrien Colaw from Service Champions Livermore office was our technician for the annual furnace maintenance service.

He was on time, very friendly and polite and performed his job thoroughly. He went into the attic and crawl space to inspect the duct work. He reported few issues and clearly explained the issue as well as how serious the issue is as well as the options & costs to fix the issues. He clearly explained the MVP plan offered by service champions. I did sign up for MVP.

Thanks Darrien and Service Champions for the excellent service. Looking forward to a long lasting relationship.

J Y.

4/30/2021

After over a decade with the company, we continue to feel it's always the best service... professional, courteous, knowledgeable, helpful. Ask for Justin. He makes a fine representative for the business. Covid protection practices are excellent, too.

John S.

11/12/2021 12:00:00 SA

We have the service contract over15 years and they have kept our HVAC system working properly.

Jorge R.

11/10/2021 12:00:00 SA

Called for a quote to replace ac unit. Service champions were quick to reply. Our service agent David was on time, informative and professional.

Mark D.

12/07/2020 12:00:00 SA

Hector showed up at the beginning of the time window they provided. He wore a mask and was very conscious of safety. He resolved the issue quickly and offered to help if we run into any issues in the future. Great prompt service!

Kurt K.

09/03/2021 12:00:00 SA

Technician was here for annual routine maintenance call. Ray went above and beyond minimum service requirements. Discovered blown a fuse AFTER he was done with service call but found problem because he wanted to do a follow up check. Very professional. Was more interested in doing the job right vs simply checking the boxes.

Luis M.

11/09/2021 12:00:00 SA

Service champions heating and air conditioning put a great effort on hiring and training very likable people which makes the difference. They respect your house while doing their job and answer all your questions before leaving. Good job guys ! Thanks

Montclair F.

09/06/2020 12:00:00 SA

What a first class experience!! Zachary was amazing...so helpful, polite and knowledgeable and not pushy on anything ! He honestly was there to do an inspection and didn't try to sell me on anything but rather explained the state of my unit and what to expect down the road. He professionally checked out my AC and tuned things up. Because of his polite and non-sales, gentle approach, and at my own inquiry, I signed up for a 1 year maintenence contract, a bargain for $175 for what ya get! The maintenance was only $39, and that included him draining the pan etc. He took pictures of everything and was so cool to view the problem areas on the tablet. The pictures were also sent to me via email.with my invoice. Pretty darn cool!!!
All in all, a fantastic experience, and can't beat the price!!

Alan C.

11/18/2020

I bought my furnace from Service Champion, formerly known as Temperature Perfection, about eight years ago. Ever since then, they have been servicing my furnace annually. The support team is excellent in scheduling as well as communicating the day of service.
This year, Kevin A, was assigned to my case. Kevin arrived at 9:00am with mask-on and shoe-cover. Very polite and friendly. He took apart the furnace, examined it thoroughly, walked me through the parts, and educated me on what I can do to prolong the life of the furnace. He went up to the attic and told me that the insulation level is low and recommended me to fill it up. He did not hard sell me and even told me that it could be done by myself. And more importantly, he told me how insulation is number 1 on energy saving. (but most likely, I am going to have them do it.) And then, he told me that the wire on NEST was not connecting correctly, and he helped me to fix that. e

Excellent Service!

Lesley S.

10/31/2021

Always friendly, competent and service is above and beyond!...I highly recommend having a contract with Service Champions and service your HVAC units regularly. They make it quite easy.

Marge G.

08/10/2021 12:00:00 SA

My Icomfort thermostat had a system message saying Unable to connect to Smart Hub Device. Ray was very professional, knowledgeable and very detailed. He did a diagnoses to made sure there were no damaged/disconnected wires that will can be an issue. He was able to resolve the issue in less than 30 minutes. I can always depend on quick and reliable service. Thanks for the the great service Ray!

Melissa K.

9/14/2021

Jesse did an amazing job!! Knowledgeable and just overall great to talk to! The office staff were very accommodating and helpful. Thank you so much!

Qiaoli M.

9/24/2020

Service Champion service is excellent compared to other small shops. The technician showed up on schedule, with gloves, masks. Joe is very knowledgeable, did tune-up of my AC, and clean the condenser. 1 hour of service for only $176. Recommend to replace my ducts for only $8000. Their products and services are superb. If your household income is above the 99 percentile, definitely recommend their service, as their price is at least double of everyone else's price.

Paul N.

10/26/2021

Had a good experience with Randy. Would have selected him from the survey they sent however he was not listed. He was friendly, conscious of the pandemic guidelines, offered to assist with any questions and completed our 1-year furnace inspection in the time he stated. 4 stars!

Patty W.

11/27/2021

David Was very helpful and he told me everything that might be changed if I needed to and very professional and was very considerate of me as well.

Georgene M.

10/25/2021

Technician Cash came on time for a fall checkup of our new furnace and ac. He was very polite, yet fun to converse with. Respectful of our home, with mask, shoe covers, and gloves. Did a very thorough inspection plus changed the electrostatic filters and washed their covers before reinstalling. Looked at and gave maintenance advice for the hot water heater. Offered numerous times to do other tasks, too! We are using the MVP program- very worthwhile!

Jeannie C.

3/15/2021

Rodney showed up on time, did a wonderfully thorough checkup of our furnace system, cleaned up after himself, and gave us a great review of our status. Thanks Rodney and Service Champions!!

Dana T.

7/20/2020

Updated review. We have recently canceled our partnership and yearly MVP membership with Service Champions. They quoted both our main residence and rental home for big and small fixes. We got 2 other quotes for both and all of them came in significantly lower. Wasn't happy lately with the level of service from our last 2 salesperson and technician and getting the lower quotes was icing on the cake for me. I've never been so excited to end a vendor partnership!

Haizhou F.

10/02/2020 12:00:00 SA

The AC was not working, thanks to Tim, his professional opinions and advices are really helpful as well as quick diagnosis and replacement of bad parts. Very professional, very friendly, very satisfied!

Kent M.

10/22/2019

The great service with Service Champions all started with our ask for them to come out and bid on putting in a new furnace, ducting and insulation in my mother-in-laws house in Hayward. While she is an MVP customer with Service Champions, we were not locked in on using them to put in a new furnace.

Shannon did a very thorough review of the existing system and took the time to sit down with us to explain, in detail including pictures, our options and what we should and shouldn't expect for this project. We left the initial consultation with no questions as it was very thorough.

After reviewing two other quotes, we were very excited to commit our project to Service Champions! Then the great service began to gain momentum...

They scheduled the ductwork demolition and installed the new ductwork in a 1/2 of a day. They had a great special, which allowed us to go with R8 rated ductwork. The next day they had the insulation team out to blow in new insulation in the attic to bring it up to standard. They sealed the pot lights and marked them with flags to make it easy for us to find if needed.

Ron and Rigo then got to work and removed the 16 year old furnace and installed the new Lennox furnace in a matter of hours. All piping was done to perfection and tied down properly. Thanks to Tony and Ken for your time to check in to see how the install was going!

Once the install was done, the accordion doors where put back, then the magic happened. They fired up the new furnace and my mother-in-law was blown away (no pun intended) by how well the furnace heated up all of the rooms!! She has never felt the airflow that the new system produced since she moved in 40 years ago.

Once Service Champions left, we were only left with a brand new furnace, great ductwork and insulation and a very cool touchscreen, WiFi thermostat that I will be training my mother-in-law how to use! ;-)

Thank you Service Champions!!!!

Rick O.

10/14/2021

Ron Ruybol and his partner were here most of the day on a big job at my residence. Very professional, thurough, and knowledgeable in their work. Both the heating and air work flawlessly. Ron explained the thermostat and directed me on how to use the app. This is the second unit they have installed for me as I have two units in my house. Probably the last one I'll need.

Audrey H.

4/25/2021

We enjoyed having Joel come out for our maintenance and Jay was our initial tech who helped us get the air scrubber and carbon filter. they're never pushy or sales-y but rather explain everything in detail and if you ask for recommendations they're realistic and not just out to make money. I appreciate this company so much as someone with asthma who has a hard time with the air quality in and around our home they have made it better and easier for me!

Tina G.

10/12/2021 12:00:00 SA

Mike was fabulous, such great customer service and attention to detail. I will refer your company to everyone- thank you for your quality service.

Maria G.

08/04/2021 12:00:00 SA

Our service was not working and Brandon got us up so quickly that it was surprising! He has such a positive attitude !

B H.

7/30/2020

First let me state, Great covid protocol. The statement of cost after service was beyond expensive. They try to sell you their service plan, which only covers check ups, which is used for ten years and still felt they were overpriced. The part needed was 20$.

Way overpriced and not negotiable, which sucks

Carey P.

10/06/2021 12:00:00 SA

Dakota provided maintenance service on my heating snd air conditioning units. He was friendly, knowledgeable, funny and thorough. He took the time to show me his findings and made recommendations... no hard sell... which I appreciate. He fixed what needed immediate attention and even offered to change the batteries in my smoke detector etc. Service Champions has awesome technicians if they are all like Dakota and are now my go to company for any heating or air conditioning needs!

Neal G.

10/06/2021 12:00:00 SA

The estimator David Frew was spot on, easy to understand what they would do. He gave us a great deal of confidence starting off. The installation appointment was scheduled and the crew of 3 were on time. They did some nice work, very thorough, cleaned up afterwards. Very clean job, very fast and the new ducts work real well, so we will gladly use them for future work and also for our rentals. Thanks to David Frew and the 3 installers, you did Service Champions proud. Nice job folks !!

Hazel F.

8/21/2020

All their technicians are awesome. We had Kevin a couple of times and he's very punctual, knowledgeable, courteous and friendly. If you call them their phone staff are also friendly. We have their MVP membership and we don't have any regrets. They have lots of benefits for joining. We really appreciate Kevin's honest opinion on our AC and furnace functionality and life. We will continue being their MVP members.

Chad R.

6/27/2019

So far it's been a great experience.
Their technicians seem like a competent team that supports each other.

The technician made a first attempt to fix my AC unit; it didn't work. That's normal. He did a decent job testing and realized the issue isn't resolved. He called his teammate for support and suggestions. He made a second attempt to fix it and it was fixed. It was a tricky issue.

It seems like their team has integrity, customer service, and competence. I'm surprised because I don't see those three qualities often in the East Bay without a huge cost.

Because of their strong support team, I'll likely have them do my HVAC projects (e.g. heater replacement or mini split add)

Wil G.

7/29/2020

There is a Retarded Old Guy Plumber that came to our neighborhood. I caught him on act and about to KICK my dog. I said stop he is only 3 moths old and just playing around. Yes my dog is barking loud but he is just excited and I took him quickly but just before I leave he told me if u did not get him, you'll get your dog across the street. VERY RUDE OLD MAN! Is that what u do when u visit your clients location?? Can't believe you.

Aintnothin t.

5/21/2020

So, these guys came out to my elderly relative's place to check something and inspected the thermostat. Ooops, A/C no longer will come on but heater will. you will need a new thermostat, and maybe a new A/C unit (which isn't that old).

Nonetheless this upset my elderly relative, and they called me. I found a YouTube on how to reset their thermostat, they followed it, and oila! everything worked.

Just sayin'...

Brian A.

08/10/2019 12:00:00 SA

We just had finished with our service performance with our HVAC system. The team of Rich and Richard were fantastic. Rich was the main guy and he knew what was going on. After his survey and testing, he gave us a pretty well informed breakdown of what needed to be done and why it needed to be done. He showed us picture of our furnace and what repairs/replacements that are needed. I'm pretty happy with the services that were provided.
I would highly recommend service champions. They keep you up to date with appointments and reminders so you don't forget.

Ligaya G.

8/15/2021

Jared Coronado came in on time as expected. He's very detailed and took time to complete the AC and Heater tune up. He's very knowledgeable when he provides us answers to our many questions. He practice all the safety protocol while working. He provided a complete review of his findings and recommendations. We're so glad we got another champ from Service Champions.

Kitty Kitty K.

09/09/2020 12:00:00 SA

Vincent, our tech, was fantastic. He was thoughtful, detailed, friendly, and extremely informative. Service Champions is lucky to have him. It was an easy decision to sign up for the MVP package after such stellar service.

Benson T.

07/08/2021 12:00:00 SA

Angel Garcia was the technician who inspected and tuned up my AC unit. He was knowledgeable, thorough and provided honest recommendations. Currently pending a quote for a follow up service and will update my experience if needed.

Rick T.

5/24/2021

Called for annual maintenance on a 15-year old furnace and was told by the tech we needed a new furnace. We scheduled a session for an estimate for replacement; turned out to be a two-hour sales pitch and an incredibly high bid. When other companies came out to bid, two of them told me our furnace was fine! I'll never call Service Champions again. The same thing happened thirty years ago with a company called Comerfords. Guess who's beyond Service Champions. Call Haddons or Four Seasons for service you can trust!

Lo D.

10/24/2019

I am very happy with the service we got from Yovanni. He was very thorough in explaining what will be done before he started the work. He took pictures to explain to me what he saw in the attic after and explained options to fix the the leaks found on the ducts. He also coordinated the appointment for free analysis and estimate to replace our 40+ year old ducts before he left. I have been with SC for a few years now, and so far, all technicians that came to my house are very polite and knowledgeable.
Thanks for the great service!

Ryan J.

02/08/2017 12:00:00 SA

My wall furnace just went out and we contacted Service Champions through diamond and just amazed with their response.

PGE just came out and shut off our wall furnace when it started to fail. We just purchased the home and felt that upgrading to a central system with air conditioning would be the best.

Service Champions decided I was not important and said that they could not get an estimator out to look at my house for 1 to 2 months to even just determine a cost, as it's considered a new construction with cut-ins and such. My home was built in 1965 and is all original...

I don't understand, I need a new system why does it matter. They are a heating cooling company but I guess choose not to work with bigger jobs?

Well thanks for not wasting my time I guess

Gina Y.

09/04/2020 12:00:00 SA

Always great service...prompt and courteous. They have employees who are professional and experienced. They get the necessary work done and are honest with reasonable pricing. I definitely will continue to be a customer. They are diamond certified and it is apparent with the awesome service I have gotten so far.

Sheila T.

9/23/2021

David was awesome. He didn't try to scare us into buying anything or services other than the bare minimal which I could afford. David was friendly, accommodating and explained everything he was doing or could be done. He made a couple of suggestions on things I could do myself also. Service Champions will be my go to service for any heating or air conditioning issues I may have in the future.

Devon O.

10/17/2020

Blake K did an excellent job he was very professional, knowledgeable, and friendly. I will be calling service champions again because of him. I think he is out of the Livermore office but I was unable to find it here on Yelp!

V F.

10/14/2020

As always Service Champions provided outstanding service during a routine maintenance service call. We have always experienced friendly and knowledgeable technicians and Codi Kingsbury, the service technician assigned, was awesome.

Keep up the great work.

susan c.

02/05/2022 12:00:00 SA

Our old furnace quit working right before my 3 grandchildren were coming to stay for a few days. It was so cold in the bedrooms where they would be sleeping and playing. I looked for a company that could help me out as it was just a day before the kids arrival. Service Champions came through big time! From the start they sent out Bryan the same day I called. He confirmed that a new furnace was needed as ours was installed in 1981. That same evening Scott from Service Champions came over and we chose a great furnace and at a reasonable price! The furnace was scheduled for a few days later but Scott said they would try to work out coming sooner. Well, they came the next morning!! Unbelievable. Nam and his partner worked for hours and had the furnace installed that afternoon. Nam was so helpful with explaining how the new thermostat worked. What a great team!! Very professional and so pleasant to work with. I highly recommend Service Champions!!

Dorothy S.

12/21/2019

Thank you Service Champions, I'm elderly and Armando was extremely Kind and Very Professional.
He explained what he was doing ever step of the way.
I gave him my coupon. He explained the cost thoroughly. To my surprise my Son also uses Service Champions, and he is very Happy . A big Shout out to Armando our Technician. Gracious, Kind, Cleaned after Himself. Heater and Air Conditioning Unit..
If you need Service just call Service Champions @ 855-288-8271. Dorothy Spencer

Krunal S.

6/15/2019

This is worth every penny. James (technician) came to service our unit and he went through every minor detail and briefed us on whats going on with our AC heater unit. I am very very happy with their service. Charges were economical, affordable, and very reasonable for the work that being performed.

I definitely recommend this guys service if you are looking to get one.

Thanks to Yelp, we got discount on service as well. 5/5

Tanya S.

09/10/2020 12:00:00 SA

Jonathan was AWESOME!!!!....he was safe wore a mask and very informative. He deserves a shout out for Great Customer Service.....thank you

Lina G.

4/29/2021

If there was a 0 star rating it would be appropriate for them. The salesman that came to our house and accessed our lack of air problems and he recommended a duct replacement. He professed that we would be blown out of our house. The workers came and installed the ducting. The workers were courteous and looked as though they did a good job. The issue was that the ducting never really solved our problem. They were always willing to send more guys out the next week to remedy the situation; however, after 3 years of countless visits with no real solution, we gave up. I feel like they are trying to provide good customer service, but no one was able to fix the problem. Bottom line they are good at selling and promising and poor on delivering their promise! I wouldn't waste time with these guys. They are all show and no go!

Kim L.

09/01/2021 12:00:00 SA

Michael Cirrillo Did a great service on are Heating and Air. Very happy with Service Champions from Livermore.

Linda G.

11/23/2019

JUSTIN is a 5* technician!
I would like to commend Justin for the Great customer service experience! Very polite, experienced and professional at what he does best! Kept us informed throughout our inspection and gave us advise of what may be needed in the future.
If you need any service work..ask for Justin..
Thank you Justin and keep up the great work you do always!

Rick G.

8/25/2021

We just had an annual service performed by Service Champions Heating and Air Conditioning, who we've used for the past few years. The Technician, Juan Naranjo, was on time and very professional. He explained the operation of our system and it's performance. We highly recommend this company for your HVAC service needs.

Jana S.

07/10/2021 12:00:00 SA

Service Champions far surpasses any service company I have EVER dealt with. They are the most proficient experts in their field, they have the friendliest, most respectful, cleanest, highest trained and capable technicians! I have used this company to replace my heating and air unit, fix leaks, do various plumbing repairs, and yesterday they replaced our tankless water heater. They have a wide variety of product to choose from that is explained in detail by the tech and we were educated and able to pick the unit that best suits our needs. Way back when I looked up all the requirements an applicant must comply with before they are hired at Service Champions, this exceeded anything I've ever heard or thought of, so I knew then this was the forever company for me!

Adolfo M.

8/13/2020

Technicians are very knowledgeable, thorough and professional about the work they do. They walk you through the process and work they will do when onsite. Very thorough explaining any areas of concern upon completion of their inspection/services. I always learn something new about HVAC work or technology when they come. As a homeowner, I truly appreciate that!
Truly Service Champions!

Pamela B.

8/17/2021

Nicolas determined the issue quickly and started the process to resolve. It will mean a 2nd trip to determine where there may be a coolant leak. He was professional and did a good job. I also appreciated that he arrived at 4:00 pm, vs. 8:00 pm.

Marina O.

11/02/2019 12:00:00 SA

Jacob did such an amazing job. He explained all the
things he had to inspect, all the findings and adjustments he had to make, and even before and after pictures to see what he has done to keep the system well.
What was also unexpected gift is that Jacob offered to help with any lightbulbs or snore detectors if I needed it. He replaces a light bulb in the kitchen and fixed my smoke alarm.
I am very grateful for this service. Really feels good to know Service Champions are here to help. For someone who is a woman and lives alone, that's an amazing support.
Thank you, Jacob and thank you Service Champions!

M

Vicki C.

2/22/2021

I bought two furnaces October 2020. I contracted to have them do everything since I do not live there and I would just pay. I was told that all I had to do was drop off some paperwork with the City. I paid quite a lot of money.
Some envelopes came a couple months later and I was told I had a year to drop them off. I wasn't feeling well, so let it lapse. Finally today I opened them. NOT a year, 180 days. NOT a drop off, they wanted ME to schedule an inspection.
I tried, but it turned out that I could not because I did not have the Inspection Type Code. I called again to speak to an inspector, who explained that the INSTALLER has to have a Job Card for the City inspector to sign off on. OK, this is getting hairy.
I called Service Champion and they tried to blow me off. I finally got through to the Manager (maybe) and SHE said they would arrange everything through the tenant who lived there. Quite snide.
I am waiting to see if this is MORE BS! Or, surprise, they will actually do what they contracted to do???

Theresa R.

5/22/2020

Very happy with your service. It keeps our system in great working order with the check ups , and tune ups. Great price. Our central heating is 20 years old that they installed. Air conditioning 16 years old. They both work excellent.

Rita K.

04/03/2021 12:00:00 SA

Service Champions bought out Temperature Perfection, who I bought my furnace and AC from in 2018. If you call them for service, as I did because there was a delay with my furnace coming on, be ready for the HARD SELL of a service contract. I said No so many times but the repair technician/sales person kept asking and trying to convince me. I just wanted my furnace fixed, if I take my car in for repair I don't get asked repeatedly if I want to add a warranty. I felt harassed and won't be calling them again.

Barbara R.

6/17/2021

Fantastic crew! Responsive, knowledgeable, personable, professional, terrific! Highest marks are well deserved.

Gina B.

6/28/2018

AVOID AVOID AVOID!! Call PG&E and have them diagnose your system if it may be unsafe, rather than let these people touch your system!!

I would give negative stars if I could, as every time I see one of Service Champions' trucks I get a PTSD attack!

In my previous home in Pleasanton, in the dead of winter, I had a problem with my heater and Service Champions came and looked at it. The technician told me there was carbon monoxide (CO) detected around it and it was such a hazard that it should never be used again. He put a bright orange/red sticker on it that said it was unsafe and NOT to turn it on again.

I know nothing of heating/air so I took his word. He's the expert, right? He quoted me $15k to replace the heater. Although I was really upset and didn't want to go without heat, I said I couldn't make that quick of a decision for that big of a purchase, so I sent him away and over the next month brought in several heating companies to give me quotes. I was a single mom working work full time so this was not an easy task.

In the meantime, my daughter and I were so cold at night that I had to buy electric blankets just so we could fall asleep, it was so cold. Even then, we would wake up in the middle of the night with our faces freezing and runny noses.

None of the quotes I got from other companies was close to their quote (they were less, of course), and the last person kindly and honestly told me I should have PG&E come out and tell me what's wrong with it before I make such a big investment because he couldn't tell if I really needed a new one without turning it on.

So, I called PG&E, they came out and they told me that not only was the heater safe, but it was emitting less CO than you breathe in when you step outside of your house (something like 2-3 parts per million). He said that it's normal for gas appliances to emit a small amount, and there was nothing to be concerned about! All the heater ended up needing was a $75 service call from another heating company, and we were running again.

I was so enraged that I called and spoke directly with the president of Service Champions. He actually LAUGHED when I told him the situation. He said, Well, I don't know about you, but anything higher than zero is too high for me and my family. The technician did what he was trained to do. See this web page that indicates normal indoor CO levels is 0.5 to 5ppm for homes without gas stoves, and 5 to 15ppm for those that do: epa.gov/indoor-air-quali… Since he and his technicians are the experts, they know what is and isn't safe, what is and isn't realistic emission amounts, and he knew they were intentionally misleading me.

Here, my daughter and I went over a month with no heat, because his team had been trained to put customers in a precarious situation -- back them into a corner and put them under duress to sign a contract for new equipment they don't need... and he laughed at us! He never expressed any apology/regret/misstep for the stress they put me under, time I wasted setting up appointments for quotes, changing our lifestyle at home because we had no heat, and now further insulting me by mocking my ignorance about CO. I honestly don't know how people sleep at night using this type of business philosophy; I guess violating trust and eschewing truthfulness translates into cars, luxury items, nice bonuses, and that makes up for lost sleep (if there is any).

To summarize, in my own personal experience, Service Champions does not have an ounce of integrity, and I cannot more emphatically denounce their service and sales approach. If I were an elderly person living alone with nobody to help me make decisions, I probably would have just paid the $15k and assumed I was being helped.

AVOID. AVOID. AVOID. Call PG&E and have them diagnose your problem, or at least get another opinion.

girlykick H.

04/11/2021 12:00:00 SA

We are part of the MVP program (the yearly one), and our heating stopped working on a Friday night. Service Champions were open on a Saturday morning, very friendly and were able to schedule someone to come out that afternoon. This review is specifically for Blake, who was our Service Tech. He was very competent and was able to find the issue quickly and solve it. He also helped us install our Ecobee thermostat, and I am glad he did - there were some gnarly wiring issues that we weren't able to figure out on the backend. he stayed until everything was working, which I appreciate and was professional, courteous and patient with ALL of my million questions throughout. Thanks Blake!

Christisew ..

7/29/2021

I had a Brizo faucet that needed you to touch it to make it work. Plumber Miguel Mendez got it to work again, when try as I might the faucet had a mind of its own to not work. In the end, I decided to change the faucet out to old school NO motion Moen faucet and he installed the new faucet. He was so clean. He came in with mask and booties. He left with all the trash from old and new and my counter tops were cleaner when he left. His personality was positive, even though I was a bit perturbed that the faucet seemed to only turn on with his touch. I would definitely use this company's service again and would definitely ask for Miguel as the plumber sent since he knew both the new technology and the old and was quick and clean!

Nancy J.

9/23/2020

Service Champions have been providing service for many years. We are never disappointed and highly recommend there service.
They just did our annual service check-up in a professional and timely manner. Jorge is very professional, friendly and competent. He was able to find something with the air conditioner which we may need to repair in the future. We trust the service we receive from Service Champions.

Jim R.

7/28/2021

Bryan at Service Champions came out to replace the fan motor on our senior citizen refrigeration unit. He was prompt, knowledgeable, helpful, and friendly. I'm quite happy with the job done. When it comes time to replace the system, we'll almost certainly go with Service Champions

Jesus A.

2/13/2019

To all you yelpers, FYI this might be a long review but totally worth it. Trust me when I say you need to hire these guys.

I just want to say that I am super, SUPER happy with the service that they provided.

The crew that arrived and serviced our house were Jesse Y, Josh and Justin. They were professional, courteous, and respectful which you wont find nowadays.

First before they started installing anything, they made sure that they respected my space as well as my household equipment. They lined up the floor with carpet and made sure to put on shoe booties to cover their feet. That to me showed professionalism, courtesy and respect. After they were done for the day, they took their equipment and made sure to clean up. They even vacuumed my hardwood floor!!

What stood out the most was their willingness to answer any questions, and trust me I asked a couple of stupid ones, they answered it in a way that did not make me feel dumb at all.

Jesse Y. Even gave recommendation regarding insulation. I will definitely call them for that in the future.

If you need to have your furnace fixed or just checked, call these guys and request for Jesse Y, Josh, and Justin. You would not be disappointed. I WOULD GIVE THEM 10 STARS IF I COULD!

Evelyn J.

1/20/2020

I had my water heater, furnace, and air conditioning serviced at my old house in 08/2019. The technician shut off the water heater. I didn't know. Today I went back to my old house to do a deep clean to prepare my house for rental. I run out of hot water and the cleaning team is going to show up at 9am. I phoned the company and they said that they are only able to do tomorrow appointment. I had no one to turn the water heater back on so I had to hire a local professional to do an emergency run. Very upset!

on the phone, they were trying to say it was not them who turned the water heater off??? my mom is a 67 year old foreign language speaking female who was there with the technician when they serviced the house, you think my mother did it on her own? ridiculous.

Becky G.

11/14/2020

So professional, and knowledgeable. Explained in detail what was done. Polite and respectful. I know more about my 2 systems than I do ever did! Thank you for taking care of me! Nicholas is the best!

car c.

7/20/2021

It would take a long post to explain why I believe that these guys from Service Champions can be trusted. Trust is the most important thing when you're dealing with things like heating and air since most of us know nothing about it.

John H.

7/16/2021

Their technician arrived on time, was courteous, professional and thorough. You can't ask for much more than that. I give Service Champions a five star rating!

Sheri F.

06/04/2019 12:00:00 SA

Wanted to thank your service technician Garret! I had the pleasure of meeting him today, he is extremely courteous, knowledgeable and extremely helpful in our choice for filters etc...
A great job once again and I really appreciate your team's spirit.
We chose your company and it has been well worth it!
This is not a fly by night place, they stand behind their products and services 100%.
Thank you all! Bravo

Vince B.

3/13/2020

Been an MVP service member for almost 5 years now. These guys are great, prompt and professional. We made a great choice with them.

Pete L.

5/29/2021

Easily five stars. Tyler was thorough and knowledgeable. He worked quickly and efficiently, explaining things as he went along. He found a problem that unfortunately, will cost some money to fix, but he explained it very well and helped with a short term fix to get us through the next couple of days until the larger repair can be made. He was very kind to my mother-in-law (the homeowner). Very enjoyable personally and highly skilled professionally. Based on my experience with Tyler, I give Service Champions my highest recommendation.

Shirley R.

07/12/2021 12:00:00 SA

Service was great. They went over the entire service and covered all the components of the furnace and air conditioner. Very professional

Jason S.

5/29/2018

Just say no to them...

Memorial Day weekend and we arrived home to a burning hot home. Best products weren't working, Air was bowing hot while cooking, it's the week of our senior son's high school graduation with a home full of family from the east coast. As you could imagine with the recent rise in temperature and a home full of family, it's important to get it resolved. After much work calling around to different companies, a technician finally arrives. First question he asks if we were the homeowner. I reply honestly, No, we are however responsible for maintaining the home. Astonished at the techs response is why I'm writing this. The tech states he can't be in the home without the homeowner in the house. He texts his office packs up, says he's sorry and leaves the home without looking or diagnosing the issue. We've family in their 60's here.

The least they could have done is taken a verbal authorization over the phone, which is what i and the homeowner tried to do. They would not meet us in the middle.

R L.

4/26/2018

12 years ago I spent $16k through Service Champions on a new whole house system - replacing the original system that was only 10 years old (house built in 1996) at the time. I TRUSTED Service Champions to be an advocate for the home owner. WOW was I fooled! This company is downright dishonest and doesn't understand what it means to do the right thing by the customers.

So I call them up to come out last week after my downstairs unit stops working. They send out a slick salesman who can't diagnose the existing problem and can only quote me on a new system. Verbally he tells me the cost for a replacement can easily run over $10k! Let that sit in for a minute. My home is 22 years old and this guy is talking about me putting in a third system (just the ground floor unit) for $10k. This after already having put in a system 12 years ago along with spending hundreds of dollars a year in their VIP club to maintain the very system they installed.

I tell him OK get a technician out here who can diagnose the system to see if by chance it can be fixed. He tells me that will cost $70! Are you kidding me? You want to charge me (nickel and dime really) $70 to see if you can fix it? I said no thanks I'll try another company.

So I did my yelp research and came across Spot Free HVAC with a FIVE star rating! They came out to diagnose for FREE. They think they can fix my 12 year old unit with a hard start devise which will run under $500. I'll update this post later on the Spot Free yelp listing once finished.

For the record Spot Free told me that the cost for a replacement unit will run about $5k or HALF of what Service Champions wants to charge. I'm done with Service Champions forever and I highly recommend you do your homework and look at other companies who actually care about their customers.

Patty O.

08/09/2019 12:00:00 SA

Our A/C unit was just serviced by Adrian. He's amazing! So thorough and knowledgeable. We have been customers since 2015 and always have great service when technicians come to our home. They are prompt, polite, personable, professional, and they even wear booties so as not to leave dirt from their shoes anywhere in the house.
Adrian truly went the extra mile. Our A/C unit had been making a noise and he was determined to quiet that noise. We talked for a while about the way the unit works, and how often it goes off and on, etc. Through trials and many tests, he was able to fix it and we couldn't be happier. The system runs flawlessly and is more quiet. We are so happy to be Service Champion customers. Adrian is a super employee and they are very lucky to have him! He's a real asset to the company. We appreciate his work ethic, and even more, enjoyed talking story with him. Thank you!

Nancy R.

3/25/2021

We had a new heating-airconditioning system installed by Service Champions a year ago and couldn't have asked for better. At the height of the Covid scare they went out of their way to make sure we were safe; they were so thoughtful about how they worked, always being super clean and polite. Part of the service is a yearly check, which we had done today. Our system is perfect and Kenny who did the inspection was extremely thorough and answered all our questions. It's really good to find a company one can trust in an increasingly untrustworthy environment. Nancy R.

Mark R.

07/02/2021 12:00:00 SA

Osag Temple the service technician from Service Champions was on time and a good man. Friendly and honest. Our system is an oldie but he repaired it and got it working again. Just in time...Another heat wave is heading our way. Cool air will feel good again. We also bought a one year maintenance plan so we can get our unit maintained the right way. THANKS AGAIN OSAG and SERVICE CHAMPIONS!

Santosh G.

4/13/2019

Great staff I have called them twice for HVAC inspections and diagnosing, both times we are happy with service champions diagnosis and proposals. They don't try to sell unwanted products or services and does a great job to explain things about system and possible resolutions in a honest way.

Eric Antonio is the technician who looked into my HVAC he has done amazing job showing pictures of my attic for duct inspecting, checking the air conditioner and explained well what would be best for our home to keep things running I felt safe and wanting to discuss more with him it was great to have him.

Mary C.

7/22/2020

Garret showed up promptly and in a mask. He has been here before. He is polite, friendly and knowledgeable.
I highly recommend Service Champions and Garret!!

Melody R.

7/14/2020

Love Service Champions and super service today from technician Matthew Thorn! Every day I enjoy my Daikin Mini Cube AC/Heater they installed last summer. I highly recommend Service Champions for all your heating and air conditioning needs!

LR
Granite Bay, Ca.

Sam B.

7/13/2020

This is best company for your heating and cooling service. It will just take one visit from them to experience the difference. Right from booking the appointment to a job well done + collecting customer feedback... they do the most professional job!

Susan W.

12/23/2019

When they did the installation of a new HVAC systen the installers were sloppy and left screws and nails near the a/c unit and in the driveway. Also found a bracket on the shoes that they must have dropped when loading the unit into the attic. The damage when uploading the unit into the attic has been repaired. Their maintenance seems to be good for the most part. We have had some really good techs. I will update this review once installation is finalized.

Steve L.

11/09/2021 12:00:00 SA

I cannot yet comment on the actual installation and functionality of our new heating and air conditioning system as it has not yet been installed. What I can comment on is the service provided by the sales representative, David Frew. David was the most thorough sales person that I remember having ever encountered. I had gotten quotes from three other sales people in the past year for the same project. All were professional, as was David, but none even came close to checking everything as thoroughly as David. He was the only one who measured the actual airflow from each register and he was the only one who actually went into the attic to physically check the space where the furnace will be installed. He stayed for an inordinate amount of time with my wife and I answering every last question. David was an excellent representative of the company and I highly, highly recommend him. If the HVAC system we are purchasing gives us similar quality service we will be doing quite well.

Mike R.

12/11/2020 12:00:00 SA

Yovanni Gil did a great job. He was very friendly (he partner was also great, didn't get his name, even though he did introduce himself as well). They were both very thorough. The were supposed to install a thermostat I had purchased, but it was not the right one. Before Yovanni was to install it, he read the box and discovered I needed a c-wire which I don't have. He kept the packaging intact so that I could easily return it. And my dog Brady loved them both. He gives a thumbs up too! Thank you, Mike

Bonnie P.

6/17/2021

We have used them for about 3 years. Each technician has been knowledgeable, friendly and professional. We are secure with their work and , suggestions.

Raul G.

04/08/2021 12:00:00 SA

Service was prompt, efficient, courteous and painless. Had the AC and furnace replaced. They all wore masks, maintained distance and cleaned up after the job was done. Service was completed within 10 days (our choice). Highly recommend this company

John S.

04/04/2021 12:00:00 SA

What does any of your response have to do with charging me for 4 lbs of freon without any way of measuring how much was used? That was my concern.

Johanna M.

9/19/2018

We scheduled and appointment with Service Champions to service our furnace. Before the appointment we received a text with a picture of the tech and of information about the tech.

Richard Sanders arrived at our house on time. Went to work on our furnace. Communicating with us the whole time. When he was done he sat down an took his time to explain our options etc. Thank you Rich, so pleased with the service.

Chris P.

6/25/2020

Rich was the best, super informative, ran through all the issues and provided a thorough explanation of what was wrong and how he fixed it. Super pro!

Sunni G.

06/11/2021 12:00:00 SA

Angelia was really helpful and fun to work with. She figured out a challenging set up for a replacement air conditioner and helped make my life a lot easier.

Claudette W.

03/11/2021 12:00:00 SA

My technician Robert came prepared with COVID in mind, boots mask gloves and social distance. He spend time going through the checklist. He communicated what was going on, and informed me of problems. I would recommend and appreciate their professionalism.

Denise S.

1/15/2020

I was concerned that my air conditioner system was not working properly. Called Service Champions on Tuesday evening and service technician was scheduled for Wednesday morning.
Steven And Jim arrived on time. They were very professional and evaluated my system and answered all my questions. The system is working perfectly. Thank you!!

Richard T.

5/19/2020

Yovanni was great! Arrived on time to check our 2 A/C systems. He was knowledgable, friendly and very thorough. He made several recommendations for our upstairs unit as it performed well today but struggles when temps are 90+ outside. He set up a follow up appointment to review options including ductwork improvements to help with air balancing and air noise. He spent over 3 hours at the house performing the maintenance, diagnostic service and duct inspection.
He was very meticulous in following CDC recommendations for distancing and using PPE. I'm happy with today's work and look forward to our follow up appointment to determine next steps.

Wei L.

09/04/2020 12:00:00 SA

Scheduled AC tuneup for 8/20. They called me on 8/20 to cancel the appointment. They also offered rescheduling the service to 9/4 and it will be free. The tech came today and first said he needed to check why there is no charge for the service with the office. He returned later and did a QUICK service including checking electrical wires/contacts, spraying/cleaning the outside of the condenser enclosure and maybe checking the refrigerant. He didn't remove the condenser enclosure to check the fan or coil. He didn't go to my garage to check blower and filter. He didn't go into my house to check supply/return temp differential. I would say he did 7 point check instead of 26 point check they promised. I was willing to pay but they offered a free SUB-PAR service. Now I have to find another company to do the job again. What a waste of time!

D. S.

04/02/2019 12:00:00 SA

I purchased my family home from the estate last year when my mom passed, but really had no idea when the 28 year old furnace had been last serviced (if ever). So when I received an offer by mail for a furnace tune-up, I jumped on it!
Rich Sanders was assigned as the service tech and he has been an absolute blessing. He explains everything to me and is very patient with all my questions. Mom had been scammed so many times over the years that I am just now uncovering (and paying for) many of the shortcuts that prior contractors used on mom without her knowledge.
Looks like I may be heading for a whole new system in the near future and I am grateful I found Service Champions!

Ruth K.

11/22/2019

Service Champions and specifically Yovanni Gill, came to my home today, on time and the experience was awesome. He was helpful, and informative. He made suggestions for saving money on future small repairs and even found a way to reduce my bill to zero. I am not sure how it could have gotten any better than that. Thanks Yovanni.

Lorraine B.

3/19/2019

Second year Service Champions came out to service our system, and they are the best! We've had others in the past, but this is the best service we've ever had.
Osage is our guy and he is professional, thorough, and knows his job well. Plus, he's not only nice to look at, he has a wonderful disposition. We'd like him to stay longer, but we know how busy he is. Oh well! We will request him again next year, so I hope he stays with the company.
Thank you, Osage for making our day!!

Victor M.

10/10/2017 12:00:00 SA

At the end of last winter my furnace was acting up. I called Service Champions to take a look at it. They tried to sell me a new furnace for $5,000. When I balked they then said they could replace the control board for $1,100 but insisted I should replace the furnace.
I bought the control board online for $196 and replaced it, minding I don't work in HVAC, in 1 1/2 hours. All is now fine!
Hmm? Be careful.

Suzie M.

04/08/2021 12:00:00 SA

It was originally thought that the expensive control board would have to be replaced, but Cody and Kyle took a look and found another way to fix the wiring issue. It saved me a ton of money. They were knowledgeable and I appreciate their honesty when they easily could have taken advantage of my lack of HVAC knowledge. I recommend Service Champions and will use them in the future should any issue arise.

Liz D.

06/04/2021 12:00:00 SA

I have used Service Champions for the last 7 years and the service is consistently excellent. The technician reviews the status of your Heating and Air Conditioning System and makes recommendations to the customer to extend the life of the system.

Eric G.

12/15/2017

I received a flyer for a $78 furnace tune-up around the time I was noticing my furnace wasn't turning on appropriately. They scheduled an appointment for the next day. Dakota Brown was my technician and he was fantastic. He's young but very knowledgeable, and talked me through every single step of the way -- almost to a fault, although I certainly appreciate being walked through a complicated technical process. (I'm no dummy but I know little about home maintenance and repair.) He even showed me his measurements as he was doing them, so it was clear how my heater stacked up against benchmarks. Dakota was not only professional, but extremely friendly -- it felt more like hanging out with a buddy who happened to know a lot about heaters.

Unfortunately, the water heater in my new house turns out to be 15 years old and a clunker, and hadn't been maintained to boot. So when it conks out (soon, I expect) I plan to contact SCH&AC again.

John O.

1/17/2019

Good job!!
Eric Antonio did fantastic job. He was very polite and thorough with his work. Very detailed with his presentation and a pleasure to have in my home. Would highly recommend. Way to go Service Champions!!

Pamela L.

5/26/2020

Nam and Hung came this morning (5-26-20) and were right on time. Both of them were very professional. The old furnace was stuck in a small closet and they had to disassemble it in order to get it out. I felt bad for them having to do this as it was getting quite warm. They explained everything to myself and daughter. Service Champions Heating & Air sent a great team this morning. Thank you.

Debbie P.

3/23/2021

We have received several letters from the owner, Mr. Leland Smith and finally decided to take a chance after reading the reviews. Our AC was serviced by James Navarro. I specifically requested him from the reviews. He did an outstanding job. Passionate, thorough, explains everything, very personable. We will now have yearly service for our Heating and AC. Luke also came out a few days later to talk to me about insulation. Again, delightful and I now know more about insulation which I definitely needed to learn to appreciate what they would be doing. The technicians Danny and Marcus came out the next day and completed the job. All technicians wore masks and shoe covers in the house. All made sure to clean up after the work. This company has been in business for 42 years for a reason. Absolutely recommend!

Debra G.

3/20/2021

Donald our technician was extremely helpful. He charged us a fair price and offered excellent service.

Joe W.

3/17/2021

Jake provided us with a price to add air conditioning to our furnace. He was far more thorough in his inspection and information gathering than we expected. He took his time, provided options, and and a complete work plan. The price was less than we expected. Oh, by the way, we need attic insulation installed, too. Did you know that Service Champions does that, also, through a partner? We got a fair price for that work, also.

Sheena Marie G.

10/11/2019 12:00:00 SA

This is our first time using Service Champions and we are very happy with the service provided. Our technician Yovanni was on time, friendly, very knowledgeable and super informative. He explained everything thoroughly and made us feel comfortable with the suggestions he made regarding service to our home. 5 stars! I find this company to be very professional and with the specials/ offers they have are also very competitively priced. We would definitely recommend Service Champions to others and use them again in the future.

Rocky P.

7/16/2017

Had a coupon deal but they even respond to requests, emails, nor calls. Why buy the coupon when you can't even schedule an appointment or even get a response at that. Guess I'll be throwing this coupon away.

Tara W.

10/10/2019 12:00:00 SA

This is the 3rd year they have checked and cleaned my heating system. Friendly prompted professional! My mom likes them too!

Hal K.

3/14/2021

Jonathan was great ! He confirmed that the main heater system had a bad bad igniter.

andrew c.

11/02/2020 12:00:00 SA

I was having some issues with my heating furnace. Scheduled an appointment for an HVAC technician to visit my home for a diagnostics check. Hugo was very professional. He was well prepared with a properly worn face mask, had footwear covers on as well to not track outside dirt into my home. Explained in details what was part of the diagnostics and was able to capture any additional things that he would recommend with maintenance of the heating system. Highly recommend if you can pick who you work with. Thanks Hugo!

Dianne C.

12/15/2017

Today 12/15/17 @11:30am, my heating system decides to break down, inside temp 61 degrees. For me, this is chilly. We called Service Champions and was assigned a technician, Dakota Brown for a 1:00pm to 4:00pm appointment. Dakota was here @1:30pm, walked through the house to check out the thermostats and went into the garage to check out why our central heating was banging uncontrollably. Within 30 minutes Dakota found our problem, fixed it and now our central heating works.
Happy with my service

Rey P.

08/01/2017 12:00:00 SA

I have had Service Champions come to my house 3 times since 2016. The first time was to fix one of two A/C units in 2016. They fixed it well enough. They offered their service plan for literally just a few dollars more than the repair bill. I declined as it seemed too good to be true.

Early this year, my second unit went out and I used them again. They fixed it and this time I paid the few dollars more for the service plan.

Today, Donald came to the house to do the tune up that comes with the service plan. He spent about hour and a half to two hours checking both outside units and part of the system that's in the attic. He showed me pictures of stuff he saw in the attic where I didn't accompany him. He gave me three recommendations and the reasons behind them but, it was matter of factly and not high pressure or you have to do this now. The cost for me today was zero as it was part of the service plan. And if something goes wrong, they guarantee 24 hour service call.

I also have to note they wear plastic booties inside the house. The second visit, I told the person he didn't have to but he said his boots were dirty from the last job. I appreciate this consistent care in their attitude.

Also, prior to the visit, you get a text with a picture of who is coming and when I can expect them. I got a call two days prior confirming a two hour window then one day prior, I got a text or call with a half hour window. And Donald came exactly at the start of the window.

Their people who have come to my house have all been professional, punctual, pleasant and thorough. I am generally cynical but I feel the people have integrity and are trustworthy. Based on my experience, I can confidently recommend Service Champions.

ted w.

03/04/2021 12:00:00 SA

Hector Garcia is well trained, professional and easy to work with. He fixed our problem in a matter of a few minutes.

Denise L.

6/23/2017

I wanted an estimate for a new HVAC system/possible new duct work/ ductless unit in a separate room. We had an appointment set for 5-6 pm arrival. at 6 pm, I called 925-444-4444, I was told that they will reach out to the tech, and he will call me back.

At 6:30 pm, I still have not received a call. I called 444-4444 again, and I insisted to stay on hold, while he reached out to the tech. again, he said the tech is busy and will reach out to me.

I didn't know if the tech was ever going to show up, and my kids were getting hungry. I didn't know why the tech couldn't just tell dispatch what his ETA is. very unprofessional. Tech never called and never showed up.

Ihsuan C.

03/02/2021 12:00:00 SA

Service champions were very professional and courteous from the phone call all the way to the technician they sent to us. Blake was very through and very patient with us. Thanks for providing us a great service.

Apneet S.

06/09/2020 12:00:00 SA

We used them to service our AC that broke down recently. We could get the unit to run by giving the fan a spin so we had an idea if could be a faulty capacitor. The diagnostic trip cost us $89. The technician replaced the bad capacitor without providing us any estimate of the work and presented us with a $600 bill after. He refused to provide us breakdown of this cost into part and labor. He told us he could take the part out if we were not happy with the bill. Very unprofessional service. I would not recommend them. However, to give credit where due I did have their service manager return my call and he is checking on this end what they can do. I will update this post depending on how things turn out.

Judith D.

2/23/2021

Loved that they showed up right on time, got to work, were efficient, know what they're doing and made a recommendation for an inexpensive improvement. I've been using Service Champions for years and always more than satisfied with the service.

Chuck G.

6/17/2019

Had an appointment.
Called to confirm.
Took the day of work.
They never showed up.
I should bill them for lost wages.

Bao T.

11/21/2019

I have been using Services Champions to service my furnaces (I have 2 furnaces and 2 ACs) and ACs for several years and each time, Services Champion technician did an excellent job of tuning my systems as well as cleaning up their jobs once done. This year, Jimmy Sassen, the technician even making me more happier for his provided services to me. Jimmy was very nice and courteous and professionally done his job and I ended up purchasing Services Champion annual service program for that reason. I would recommend Services Champion.

Harry C.

06/07/2019 12:00:00 SA

Revised...talked to a GM about my issues. Initially, she sounded really nice, a common business practice until I told her what my issues were. I had pictures of the problem areas in my house regarding my AC and sent it to her. She said she didn't see any issues. Mind you, she is a GM. I dont know if GMs are supposed to know anything about field work. All I know is that my HVAC person said that the tubes for the exhaust were pinched, tubes that SC laid out. How could one professional see issues and another not? I don't get it. Either way, SC did not come through, and I am going with the independent contractor.

Matt S.

05/03/2019 12:00:00 SA

We set up two separate appointments - the first one they had to cancel (which was a weekend) and the second one they again cancelled on us (which I took off early from work for). The second time it was because they had written down our needs incorrectly. After two cancelations, I would have expected them to make it right immediately and send a new person so as to avoid another rescheduling. This was only for an estimate! We decided not to pursue using this company because if they can't show up to estimate (twice in a row), god knows how they'll perform with the actual work!

Doane E.

10/25/2020

Zachary was prompt, professional and courteous. Great experience!

Dion H.

2/18/2017

They initially cold called me for a service and it just so happens I was having issues and wanted it have it looked at for a loud noise. The first time they came they serviced the furnace only to point out potential problems over all and didn't address my initial concern as my wife was home with the technician. Called back again to have someone diagnose the problem and the tech didn't show up only to knock a week later. Seems like a scheduling mess up.

They diagnosed and inducer motor and capacitor that was out of range and quoted me $1200 and also suggested I consider replacing the entire unit.

I went in the attic myself and it is maybe a one hour job and the parts on amazon was $80. I understand paying for a repair is fair at $150-200 an hour, but a $1100 in labor is insane! Crooks

ERWIN C.

3/31/2017

Updated Review as of May 30, 2018

A little disappointed to write a different review this time.

I have been an MVP member since 2016. I've always had excellent customer service up until today.

I called and spoke to Connor and inquired about an important concern about my AC. Wouldn't give me any information until they send a technician to inspect and for me to pay $89 for the said visit. They've been servicing my unit since 2016 as an MVP member and it is reasonable for one to expect that a big company like service champion would have a record of my system. Connor insisted that they need to send a technician which will cost me $89.

Today is the only day service champion made me feel like the priority and the only thing important is the service fee and not the client!

I think I made the right decision not to renew my MVP membership this year.

***********

Travis came today for a scheduled maintenance of my aircon.

He also asked if I was having issues with my heating and furnace. I mentioned about the humming sound coming from my furnace every time I turn the heating on. He offered to check the furnace, located the source of the problem and fixed it. He then proceeded to doing the scheduled maintenance for my air conditioning system. He did a great job and offered me professional and clear explanation of the services rendered and an honest professional opinion on what my system needs are.

You're lucky to have a professional like Travis!

Joey G.

01/09/2020 12:00:00 SA

David Urrutia, our technician, came on time, went thru diagnosing the problem, and clearly explained what was wrong and all my options. He ordered the part that needed replacing, which was delivered the next day! He came back that afternoon, installed the part, and had our system up and running in like, 5 minutes! He then took his time to ensure all the 3 zones in our house were running as needed.
All in all, it was a very non-stressful experience.
5 star service!

Karen D.

01/06/2021 12:00:00 SA

he showed up in the time frame specified. I appreciated the notice that he was on his way, he was professional & polite. He took the time to explain things that needed to be taken care.

Lauren W.

7/16/2019

First time using Service Champions but I definitely understand why they are Diamond Certified. Our AC wasn't working very well and I'm 7 months pregnant so I needed someone to come out asap and see what the issue was. Even though they were busy, Brian Kirby, our technician came out right away and was so helpful! He assessed the issue, explained it in an easy to understand way, and then laid out several different options depending on what I wanted to do and how much I wanted to spend. I really like their up front pricing and how easy everything was with Brian, even my dogs loved him! Highly recommend!

Edmundo J.

6/24/2017

Had Steven from Service Champions come out and do some maintenance on the a/c and furnace.

They do excellent work and planning on using them in the future.

Bee-Chun S.

1/24/2017

I needed to install two additional two wires to make my old heater to be compatible with the wifi thermostat. A HVAC company already came and told me what the issue is and what I needed to do. I saw this company had many reviews, but not five stars. So, I called many other companies for the estimate first. Everyone gave me a round or an exact estimate on the phone. Then, I called this company the last. The person picked up my phone refused to give a rough estimate on the phone instead keep telling me that I cannot guess what my problem is unless I paid them $69. The person picked up the phone was unprofessional. Another company told me the estimate is $150 on the phone. He came quickly and did the work by charging me $150. Guess if I will trust this one again? Therefore, I think they are only worth one star at how they unprofessional treated their future customers.

Yelp did help this company to remove bad reviews!!!!!

I do appreciate the company owner contacted me and tried to solve the issue. What he really need is get rid of the woman who answered the company's phone. As I saw multiple complains of that person's attitude was unprofessional.

Runpeng C.

12/27/2020

The cleaning and inspection rate is competitive. Service Champions inspected and cleaned my furnace and AC. Derrick explained a lot to me including how to better maintain my AC. He is professional. After the completion of tasks, he takes time to make sure I understand what was done and sends the report via email. Due to the Covid-19, he wear a mask and keep a social distance. I highly recommend their service.

Joanne R.

7/20/2018

I don't typically take the time to write reviews but after we had Chris Aylard come out a few weeks back to check out our system I had to write one! Its been a long time since I have seen service this amazing! He took the time to explain everything, was very professional and personable! As a matter of fact we signed up for a 2 year service plan because of him! We also had Brian Kirby come on out to see what it would take to do a split to our upstairs and unfortunately its not possible but he gave us other options and went through what it would take.. I'am truly happy we found these guys! Customers for life!
Joanne & Lynn

Tami B.

1/21/2018

I can't say enough great things about Service Champions heating & air conditioning. I called them over the summer when it was a heat wave and they were the only company that understood how concerned I was to have a baby and no air conditioning when it was over 100 degrees. They came out right away and fixed the problem. The technician was professional and took care of the issue.

I called them today for a heating issue and they again were quick to send out a technician on the same day and a Sunday! Kyle Auer was our technician and he was super friendly and knowledgeable about our issue. He came in, fixed our problem and gave us some tips to help us keep the system running smoothly. Kyle, thank you for making us feel at ease with everything you were doing and explaining it all. I recommend Kyle and Service Champions anytime you have a need to heating and air conditioning repairs!

Teresita T.

12/14/2019

Eric the technician is very good,very convincing and up front honest .he is good in explaining the different kinds of heating units and explained my options and help me choose the right one for my needs and my budget.He is friendly as well.

Paul S.

2/15/2019

I fell for their tune up special and prepaid another service. The serviceman missed a filter in the furnace that turned out to be almost blocked with debris. We have a carrier 2000 so it's not like it's an off brand. They tried to convince me that I need $1000 of dollars in repairs. I'm not stupid and fairly handy. I knew one of the major recommendations was false. The deposit of oil that I was told was from a worn out motor was in fact the factory lubricant and had been there from day one. I don't know how they get away with this but be warned, this tune up special is a scam to sell you service and parts you don't need.

Kate M.

07/08/2019 12:00:00 SA

I am very pleased with my recent appointment with Service Champions for an AC tune-up. Service Technician, Brian Kirby, explained in detail what is going on with my unit and issues to pay attention to. I appreciate the time he took and amount of information provided.

Mati O.

12/01/2020 12:00:00 SA

Excellent customer service! Mason was great and appeared knowledgeable.

AJ C.

4/17/2019

The company had a special promotion on tuning up your furnace with a 21 point inspection and inspecting your heating ducts for $88. I called and made an appt with Service Champions and they assigned Rich Sanders to do the service call. Very punctual and will contact you before arriving to update you his status. Upon arrival, wore booties before entering the house and went straight to work checking and cleaning the heater furnace. Very pleasant technician made the whole service call comfortable. Although he wasn't able to do all the diagnostic checks and cleaning of the furnace as stated in their promotion advertisement, but it's no fault of his since my gas heater furnace is quite old, but functional. Afterwards, he went up to the attic to inspect my heating ducts.

The tune-up special is not a gimmick and they will perform all the safety check, but for older furnaces, they will find inefficient parts/areas that will advise you to consider replacing with newer efficient furnaces and/or heating ducts that show signs of leaking air on the connections seams.

Rich is a stand up guy and he won't up-sell you anything you don't need. But he did advise me to set an appt. with someone from their company to do an estimate for a new gas furnace and/or heating ducts on another day. Before he leaves, he will call someone in the office to set up an estimate for an estimate to come to your house to estimate a new furnace and heating ducts.

Also be informed that they will present to you an opportunity to join their value customer membership that offers you a discount on repairs and and/or parts and a free annual safety check on your furnace and some other benefits all for approx. $10 a month, with the first month free as a trail period. I guess the company trains all their field technicians to offer this membership to all their house call visits to their customers.

This is the extent of my experience with Service Champions. If you have an older furnace that hasn't been cleaned or tuned-up for a long time, maybe you should consider a tune-up and/or safety check, as long as you don't mind the pitch of joining their valuable service membership afterwards.

Jarreth C.

7/23/2019

I had Service Champions come out and do a maintenance service for our air conditioner and they did a great job. Our technician Isaias was very detailed and worked very hard. He did a great job and I would definitely have them come and work on our HVAC system again.

Elaine B.

12/18/2018

Service Champions totally took advantage of my elderly father a few months ago. He is now in an assisted living facility. The heating and cooling wires that are wrapped in black look atrocious. Would you want this at your house? The wires should go up through the roof with flashing. We tried to contact the company when we saw what was done but didn't get a response. Finally got ahold of someone and they said they would come look at it but never called or came out. Stay far away from this company.

Megan S.

09/07/2017 12:00:00 SA

Our service tech Ryan McIntosh was great. Friendly and knowledgeable. He cleaned up his work area after and gave me a thorough explanation of the
A/C tune-up he performed. He also checked the furnace and water heater.

Henry H.

7/16/2020

Mr. Sanders is very nice person and is very good in doing his job. Knowledgeable, and thorough. Explaining things tirelessly what he doing, and why. It was a pleasure meeting him. I would recommend him and service champions.

Brenda S.

11/17/2020

Tim Bolger was our maintenance technician today. He arrived with a mask, booties to cover his shoes and tools of course! We informed him what our concerns were which he really appreciated. He was very efficient and provided excellent service. His customer service skills are excellent too. He spent time explaining what he did and answering our concerns. He gave me some tips. I learned a lot about our furnace and what I can do in between each service maintenance call. He was honest and very informative. Next maintenance visit I will request him. Thank you Tim!

Liz M.

07/05/2019 12:00:00 SA

Zach provided great service! He was thorough, explained what he was doing and was very tidy. Thank you!

Karen B.

06/07/2019 12:00:00 SA

Thank you David U for doing such a thorough job and explaining everything to me in terms that I could understand.

Elaine K.

06/05/2019 12:00:00 SA

Brandon was knowledgeable, courteous, and he explained clearly what was done. He was training someone but it did not slow down the work, which I feel was thorough. Thanks!

Jeanne F.

08/10/2020 12:00:00 SA

This is the second time I had someone come due to the bubbling sound from the return opening to the wonderful new furnace in the basement. Garrett was very pleasant and knowledgeable. He made a phone call then let me know Service Champions will be calling to redo some of the installation so the sound should be gone. A great company.

Roberta M.

10/29/2020

Kevin was prompt. Courteous, and knowledgable. Wore booties to protect the floor and a mask due to covid precautions. Did the job professionally. I am always pleased with the personnel at Service Champions.

Jaime M.

08/02/2019 12:00:00 SA

Sean Goodman came out and inspected our AC. He was very kind and courteous. He was very thorough and answered all of my questions. He even offered to help fix my hose hanger that was already broken! That was so kind of him. Excellent service!

Bill W.

9/21/2016

The owner of this company had yelp remove a previous review. This should be one flag that the owner is paying to suppress bad reviews. Hopefully a longer review will help people understand this is not a company to trust.

I was a customer for 12 months. They tried to sell a few hundred dollars the first time of unnecessary options. A year later my house suddenly had asbestos and needed thousands. This is a company more interested in selling product then helping you.

Last point worth noting is that they do not deal with rentals. That should be a red flag, as those owners run a business demanding low cost high quality.

Tao W.

07/09/2019 12:00:00 SA

Brian spent over 3 hours in my house to check and tune the system. He is very friendly, knowledgeable and elaborated the complicated system very well. A great service and even free of charge! That is excellent work! Definitely recommended!

Matthew M.

10/02/2020 12:00:00 SA

Tim Bolger came out and did an awesome job. He was very polite and informative. I definitely would recommend him and service champions.

Mary B.

10/03/2019 12:00:00 SA

Sam Silva came out to my home to take a look at my heater, which isn't even a year old yet, to see why it wasn't blowing out very warm air. Sam explained everything he did in terms i could understand. He also told me i needed a new filter for the system. He should me how to look up the one i needed and that costed me a arm and a leg. we got on the subject of how it takes for ever for my water to get hot in the kitchen and i mean a long time for it to get warm. He explained what could be done how it all would be hooked up and he even gave me a quote, which i liked. Very nice and helpfull person talk to. I would recommend Sam and some of the other technicians that work at Service Champion the best.

M P.

9/24/2020

Service Champion serviced our A/C and heater. They were very friendly and helpful. We also had them update our duct in the attic and put in an attic fan. They all were very friendly helpful. We had a number of different people work with us and they were all great. I would highly recommend them.

Debra V.

9/22/2020

Luis Rivas provided excellent service today. He went above and beyond. We always have a great experience with SC.

Carl K.

9/19/2020

We've relied on Service Champions for years to service our heating system. Jimmy Sassen was the technician who helped us with checking the components, and tuning up our system this time. Additionally he modified one thermostat to enable us to have the fan on without heat during the last heat wave. Jimmy was professional, knowledgeable, courteous and respectful of us and our house. All the Service Champions technicians we have had were excellent!

Suman C.

5/31/2016

Well, they may actually be good at their work. But so far I haven't gotten anything but poor attitude.

The first time I called the rep on the phone was extremely pushy. She just wouldn't stop talking about why I should get ducts cleaned and why I should do it right now. After dealing with that I still went ahead and scheduled a HVAC system inspection based partly on reviews here and partly from Nextdoor recommendations.

On the day of the inspection they called in the morning and said one of their partners is sick and he needs to cover for him and can't keep our appointment. Sure, things happen. But they made no efforts to reschedule. They canceled it and disappeared. I had to follow up to get a new appointment. And once again on the day of the appointment they called and they wanted to come 3 hours early this time. Our appointment was 12 they wanted to come at 9:30. To avoid having to reschedule yet again we moved our schedule around to accommodate their request.

And when they finally arrived they for the first time talk about the details that should have been made clear on the phone. Quoted price doesn't include furnace itself, but ducts only. Inspecting furnace costs extra. They don't do fireplace, dryer, or kitchen exhaust. Rep on the phone told us all these will be covered. They were willing to walk away at that time if we didn't want it. But it took us 3 weeks to get to that point.

And when he finally started to do the work he realized our furnace is too old and may not withstand the pressure applied during the test and walked away anyway telling us to schedule a furnace tune up first.

Trina K.

5/16/2016

Wow. What a waste of time waiting on this company during hot days and nights without AC!!
A friend recommended them. The yelp reviews were decent.

First they show up and aren't able to check our AC unit (specifically what I called them out for) because they didn't have a ladder tall enough (even after I told them I live in a condo) OK. Fine. The guy leaves and says someone will call and schedule another appointment and make sure they bring the right ladder. Days pass. I hear nothing. I call them again, make another appointment. This time they call me and they can't come out because it is raining and it wouldn't be safe to go on the roof. Fair enough. I call a few days later because I don't remember if they were going to reschedule (not likely) or if I was supposed to call. They rescheduled for almost two weeks later. Cool. They come out a day early (they call us because they have an opening) The guy gets here and guess what?

He doesn't have a ladder tall enough to get to the AC unit.

We have spent weeks without an AC waiting on the Service Champions

What a waste.

Jenn N.

09/04/2019 12:00:00 SA

Just finished a tune up for my AC unit with Luis Rivas. Luis was very friendly, knowledgeable, and thorough. He taught me a lot about our system and, as it turns out, our system is in great shape! He gave me a couple of ideas on where we could be more energy efficient, things to keep an eye on, and also options to prolong the lifetime of our system. Luis was absolutely a pleasure to work with, really top notch. I couldn't be more pleased with the quality of his work and professionalism. He was even great with my dogs, one of whom fell asleep at his feet while we were going through the details at the end of the service. Thanks again and see you next time, Luis!

Arthur N.

6/29/2018

I have had good service from this company but recently when they serviced my system the charge a exorbitant amount for parts they charged $390 for a capacitor that can be bought for under $10. They also charged $390 for a kit supposedly extends the life of the capacitor.

Ritwik D.

02/11/2020 12:00:00 SA

Edited review:
After posting the review I was contacted by the Service Manager Steve. He sincerely apologized for what happened and promised to fix it asap. He got a replacement blower motor from somewhere and changed mine that helped to get the home heated. I am really grateful to him for providing me with an interim solution. I am looking forward to the Sales team from Service Champions to visit my home and provide an estimate for the new unit.

Old Review:
I used Service Champions for my HVAC Tune up and became their MVP customers. This turned to a nightmare. They visited my house and checked my system, my system was runnning fine until then, even when the technician came to our house, it was a completely working unit. The only reason I had setup the tune up was my ecobee was prompting that the service was past due for a year. The technician told me that my capacitor was showing less than 7 rating so I should change it. They talked me into the MVP plan and showed the discounts of over 100$ if I be a member. I agreed to it and signed up. They also serviced my blower motor saying it was having lot of debris. I agreed to that too.
That evening, I started hearing lot of squeaks and weird nosiess from the HVAC, next day I contacted them and they sent another technician. The new technician said the screws were not put correctly and he had to do that. But even after that the noises wont go away, he said the manager will call me. I did not receive any call yet, when I tried calling them, I was told that the manager was busy.
The temperature in my home is below 60 and its not safe for my toddler to be inside and this is was I hear from the so called Champions of Service? Dont fall for the sweet words.. Stay away from them if you want your home and finances not to be ruined

Doug T.

8/26/2019

Service champions installed a new furnace and air conditioner in my house about a year ago. We have a 2 zone system and we chose to keep the damper from the previous setup. The new system has been great but we experienced intermittent issues with either one zone or the other. Service champions came out to debug but it didn't fail while they were here. Today Hector Garcia came out and was able to definitively isolate the problem to the old damper system. He had to spend way too much time in our 100+ degree attic. Then he'd come down and patiently explain what he'd found and what it was telling us. After about 2 hours we determined a course of action we were all comfortable with and he went back up in the heat and got it done.

Hector was great! Patient, polite, knowledgeable and effective in spite of the crazy heat of our attic! Many thanks for a job well done!

N R.

12/05/2018 12:00:00 SA

It's been two months since Service Champions installed a new HVAC system and ductwork in our home and we couldn't be happier. Now that the weather is colder we are enjoying having consistent, quiet, efficient heating in every room. No more hot and cold spots and weird noises! We worked with Peter and the installation team and they were very professional. They gave us a quote and installed our new unit within a few weeks. They even coordinated removal of asbestos from the old duct work. Extra kudos for being locally owned and operated and leaving everything clean and tidy and the end of the day. I'm looking forward to having air conditioning that actually works this summer!

Ellie T.

8/17/2019

My Technician Aubrey Briggs was wonderful, he came on time, introduced himself very well. I loved that he was so sweet to dogs, specially my chihuahua, who was nipping at his heels, my bigger dog was just not liking the idea that he smelled Aubrey's big dogs on him, but Aubrey just kept his distance, and was not making it a stressful situation for him or me, he just kept it cool. He was very knowledgeable with my air conditioner, and brought up my history of both Heat and Air, that lets me know, that anyone Tech from Service Champions can come to my home and know both Units, I like that. I loved that he asked if there was something he could help me with other than my Air conditioner, as the other Techs have done in the pass.
I love Service Champions, and so far all the Techs they have sent to my home, they have all been very customer friendly, and with a great attitude.
Thank You Aubrey for making my day stress free when you came to our home.

Elia Tunnell

Linda S.

10/25/2017

Highly recommend Service Champions. Great customer service and quick on responding to service calls.
Needed replacement of an old Thermostat. Was clearly explained my options. Installers were great at getting the old unit out and new unit in and cleaned up afterward. Worked great but since it was installed in March, I hadn't used the heat all summer. Last week when I turned it on, i got an error message.
Tried calling the manufacturer with no luck resolving the problem. Called Service Champion office and got a service appointment the next day. The Technician, Kevin Albright, was AMAZING. He diagnosed the problem and kept at it until he found the solution. A BIG 5 star recommendation!

Sonja G.

3/21/2016

I had a flier and contacted them--a lady by the name Heather responded and made the appointment for Monday 11 to 1 p.m. So today is Monday, they were supposed to be here at my home been 11 a.m. and 1 p.m. Then I get a call from the office telling me that they will be here between 12:15 p.m. and 12:45 p.m. I thought that the narrower window had some meaning. I called again at 12:42 to confirm that the rep is on his way--and the lady (name Shannon) assured me that the guy is on his way. It's past the time, a weekday, and I am a professional--just waiting here--the guy is no show. Pathetic!! I do not recommend these people.

When I called their Pleasanton number, Shannon, told me that they give the estimate based on GPS tracking--well GPS tracking should tell the difference between someone who is 2 minutes or 20 minutes away from their job. She also tried to come up with a reason that perhaps the rain could have slowed down things (didn't you just tell me that there is a GPS)--the rain today is a sporadic drizzle at best.

After my Yelp review and I cancelled the appointment, the General Manger called from San Jose (now a different location) and said that he was responsible for the mix up. He allowed the rep to take a lunch break in between --which by me is fine--employees need a break. But with all the GPS tracking--can't you update the waiting customer that there will be a delay?

Why call me and give me a narrower time window when you are not obliged to follow it? My time and lunch time is not important? Also, as a company, why give appointments during lunch hours when your employees need their lunch break?

I do not like to work with companies who don't value the time of a busy customer and keep them waiting. There are many heating/cooling pros in the area, who are better at following their time commitment.

Sharang P.

4/13/2019

Sharing my first level experience review for Gavin from Service Champions team.

1. This service was scheduled a month before for furnace tune-up only, but Gavin said weather is alright today and if you wish I could do the Air conditioner service too. I liked it, because it saved my time on having 2 appliances tuned-up in single visit.

2. Gavin, explained the MVP program benefits and gave a sole choice to the owner what works for me. There is a never a pressure on sign-up for anything, that's the wonderful part here.

3. Gavin inspected the furnace thoroughly, explained how old is the furnace, what's the typical life time and showed the parts which needs maintenance. He took the temperature readings in all the rooms and also gave a recommendation to fix the auto-shut off knob missing to protect the device from water clogged situation. He also checked the Attic space and gave recommendations on what need to be fixed in order to get more energy efficient.

4. Air conditioner also checked in detail, compared the temperature readings, electrical connections. He washed the device exterior at the end.

5. During the whole visit, Gavin is courteous, friendly and took the needed time to ensure an excellent service was given to the owner. I appreciate, all the time he was wearing the shoes protector and handling the tool kits cleanly to not fell off for keeping house clean.

Extremely satisfied to meet the quality technician Gavin today who is a thorough professional in this field. I have signed for the MVP program to have peace of mind for this costly appliances.

A M.

7/30/2020

Especially during this uncertain time in the world (COVID), I am happy to recommend Service Champions. Professional, friendly, competent, kind, honest, and safe (mask, gloves, shoe coverings, etc.). Thank you Antonio (Heating and Air) and Garrett and Paul (Plumbing).

Kim J.

01/03/2019 12:00:00 SA

Had my annual Heating and Ac maintenance done had a great Technician Yovanni Gil absolute professional was impressed with this young man very polite, friendly, and well informed. Thank you service champions.

Mary Lou B.

1/29/2020

Service Champions installed our heating/AC unit in 2007. We are covered by the monthly service plan so when our heater went out earlier this month; we immediately called Service Champions. Ben Carter came out to diagnosis the issue and replaced the mother board. He was prompt, knowledgeable and got the heater working. Unfortunately, the heater went out again. Sam Silva was dispatched to our house. He spent hours looking into the issue and it was determined that our return ducts were not large enough to supply the air flow that our high efficiency unit required. The too small ducts were putting a strain on the unit. We then met Scott Self who come by to explain the need to replace the return ducts and some other items. We were educated (in simple terms) of how the supply ducts and return ducts perform vital functions for the heating and AC for your home. We felt that it was our best option to replace the old return ducts with a much larger duct. It was only a few days when Jose Jimenez, Nate and Tan from the Concord Install Team arrived at our home to do the duct work. They were here from 9AM to 7PM. They worked diligently to complete the install, test the new parts, and instruct us as needed. Everything is working perfectly with the added bonus of a much quieter unit thanks to the correct size duct work.

We highly recommend Service Champions and their exceptional work force!

William D.

4/16/2018

We used Service Champions for more than 10 years to install and maintain our air conditioning and were please with them. We needed a new condenser and a change of insulation in the attic. At first they gave me a quote of $25,000 for some government program. I said no. Then they had another deal for $21,000 1 year same as cash. It still seemed high to me and their price did not include eliminating the rodents in the attic. I ended up paying $8,000 total to 2 different businesses AND they cleared the rodents and sealed the exterior which was not include in the Service Champion price. I cant believe that as a long time customer they would try to gouge me like that.

Jeff L.

9/27/2016

Sometimes, timing is everything. For instance, we had a 9:00 am appointment for a buyer's inspection of the home we're selling. We got up early to re-deploy the realtor's staging items, clean the place up, and load three outraged cats into carrying cages to haul away with us during the two hour inspection.

Then we noticed: uh oh, the A/C is not working... oh wait, it just came on... oh hold on, it's off again... oh no, the thermostat is actually powered down! An extremely patient woman on the phone tried to talk us through changing the thermostat's battery, a process that was thwarted by the fact that it was not a battery-operated thermostat. Meanwhile, the minutes are ticking by, and we're faced with the embarrassing prospect of the prospective new owners and their inspector and their realtor showing up at a house with a dead A/C, during a heat wave with 100-ish temperatures expected.

Non-auspicious.

Then, the doorbell rang, and in came Marc, a uniformed young Service Champions technician whose attitude was I've got this and whose bad-ass tattoo implied that defeat was simply not an option.

After a few minutes of step-wise analysis, Marc had found the problem. A piece of insulation had gotten sucked into a pipe designed to drain off condensation. When the pipe would back up, a float switch would shut down the unit, as designed.

Marc fixed the problem, and walked out of there at literally at the same time as the inspector arrived.

Thank you!

Amy S.

11/28/2018

Kevin came early and stayed until all our questions were answered. He inspected our recently installed furnace system (installed by another contractor), found the reasons behind our furnace shutting down and restarting, fixed the problems uncovered and gave us estimates for some further work we requested in order to meet code.

Maria M.

3/22/2018

Very Bad they overcharge, and also charge for things that they haven't done. I do not recommend.
M.Mena

Alejandra R.

2/22/2019

Excellent customer service, professionalism, and efficiency by our service technician, Yovanni Gil. We always have a great experience with Service Champions. We had new duct work and insulation installed 2 summers ago and we have definitely seen a difference in our gas/electric bill. We highly recommend Service champions!

Robert M.

4/15/2016

I had the inspection of my air conditioning today my service technician was Justin and he did an excellent job he was here for approximately two hours and did a very detailed inspection and Analysis.
The estimate that he gave me was fair and he explained all of the items in good detail.

Carrie B.

7/20/2017

I will always call on Service Champions!!
Steve was out today and, as expected, he was personable, knowledgeable, prompt, respectful and clean cut. I wouldn't hesitate to recommend them!

S B.

9/28/2019

*BEWARE* This company likes to rip off the elderly. My grandmother has been ripped off more than once. The first time using them they charged her $14,000 for a whole new AC set up. Which seems a little ridiculous to me. They did a half ass job, causing the furnace to leak water. Oh and when they replaced my grandmas thermostat, they damaged the wall and didn't fix it. After that, I didn't want my grandma to ever use them again but they called back a few years later stating she needed insulation in her attic.... ya right. Well, she bought into and spent another $2400. I don't recommend this company to anyone. P.S. They are NEVER on time either.

Charles P.

06/10/2020 12:00:00 SA

A/C unit stopped running. Serv Champ tech came out next day, made a minor fix. Quick, efficient, polite!

Ed S.

01/07/2018 12:00:00 SA

The technician came supposedly to inspect and repair the heating furnace. I paid over $450 for the repair which did not fix the problem. They suggested replacement of everything including the ducts for over $20k. The duct only needed simple re-attachment and they wanted $1200 to repair it and I had a handy man do it for only $300 . After 3 visits by techs and sales staff I discovered this company is only interested in costly and unnecessary replacements for things that a handy man can do for few hundred dollars.I would not recommend their services.

John M.

06/07/2019 12:00:00 SA

Eric A. came out today to do our annual HVAC health check and he did a fantastic job! I learned more about my system than I ever did with prior techs. Everything was checked and tuned as needed and our system is working great! Just in time for triple digit weather this weekend. I highly recommend Service Champions if you live in the tri-Valley.

Chris D.

12/04/2018 12:00:00 SA

I have never had a bad experience with these guys! Had the whole system installed about a year ago and couldn't be happier! They offer an annual service plan, which I almost didn't use. I'm glad I did. Chris from Service Champion arrived on time today and cleaned the filters and tuned up the heater. He was super knowledgeable and really friendly! All is working well and I have had another perfect experience with a fantastic company! Thank you Chris and thank you Service Champions!

Katie R.

03/06/2018 12:00:00 SA

Called in December with a problem and it took until now--March, to get the issue resolved! I don't think it should take so long.

Jill P.

12/12/2017 12:00:00 SA

Buyer Beware

Shaun came to my house and talked me into buying $20k worth of Furnace/AC unit and services. I signed and then pursued a second opinion. $240 later, my furnace is running beautifully. I am sick over what could have been. Grateful for the state mandated 3 day cancellation clause.

Paresh V.

2/24/2020

I hand it to SC for hiring/grooming true professionals! I had a PM scheduled for a furnace at my Dad's house. Oswaldo (Ozzy) was super knowledgable and systematic, he did such a thorough inspection of the unit and that is when we found that the heat exchanger on the unit had a crack and it was very dangerous to operate it in that condition. We watched him going through the furnace piece-by-piece and explaining everything. Truly impressed! Way2Go Ozzy! Thank you SC for hiring such individuals!!

Joanne A.

8/19/2019

I would not recommend this company for A/C repair (note: I very seldom write reviews, but in this case I felt I had to). Their service technician did not seem qualified, and did an unsatisfactory job diagnosing our problem. He seemed more interested in up-selling us to an entirely new system and a $350/yr maintenance program than fixing our air conditioning system. He hooked some gauges up and said there was no Freon in the system (even though gauges showed plenty of pressure?) and would cost $1400 to fill with Freon and leak-check dye. They would then have to come back to repair the leak for probably thousands more dollars. He said we have R-22 Freon which will be fazed out in 2020 and will be almost impossible to get. Recommended replacing entire system inside and outside including furnace even though ours is only 9 years old. Would have to send out high level people to make quote, but probably in excess of $10,000. Ended by making another high pressure pitch to sell us $350 maintenance service even though our system was not even working.
I felt uncomfortable with their diagnosis, so called in another company for a second opinion. They checked and said no Freon leaks. System was full and is actually R-410A, the latest environmentally safe gas, not R-22 (huge sticker on side of unit saying this). Said problem is compressor not running, replaced the capacitor (most common problem he runs into), and 10 minutes later air conditioning is up and running for total cost of $200.
I will give one-star on this review because they were polite and put on shoe covers as many other 5 star reviews make a point of, but they did not make an effort to find my problem, lied to me about the issues, continued to try to up-sell me on things I did not need, and spending $200 to fix my problem was much better than over $10,000 per their recommendations.

Mausam C.

8/28/2019

We called them to check out our air conditioner. Within few minutes of looking, a very talented technician declared our ac was not fixable and we needed to buy a new one. He was very intgugiinterested in selling us a new unit so they can make a quick $$$$. Finally we called other company and they fixed it for $400.

Justin O.

05/11/2020 12:00:00 SA

These Techs are the best. Did a thorough cleaning and inspection of my furnace. Checked Air condition unit outside and took apart cleaned and even washed unit. Always with a Great Attitude!! That's why when it comes to my heater or air I always rely on Service Champions. They back there product and work. Don't call anybody else!!

Heidi L.

8/28/2019

Service Champions is only out to make a quick and easy buck. They don't listen to what the customer actually wants, aggressively try to close deals on solutions that don't meet needs, have telemarketers calling frequently for post-sale extras, and look for the man of the house. All this and they aren't cheap. Find someone who actually cares about customers not just the bottom line.

Gabrielle K.

8/25/2020

Not trust worthy and over priced. Signed contract to replace plenam and ducts at their recommendation . $7,000 later I had a friend ,who works in the HVAC industry check out the work they had done. I was shocked when he reported that the plenam was not replaced, an almost $900 part, leaving me with the original 30 year old plenam. I called to report this, i had to wait multiple days for someone to come and check on the work, only to have them say I was correct, they did not do the work you paid for. No apologies, reasons or offer of compensation, just we will get someone out here to do it. I had to wait 4 days for them to come and complete the job. I researched our work with other companies and saw that their cost for the services rendered and the quote given to me for additional work on our other furnace was easily double that of any other competitor. Once the work that was requested was completed we received our permit paperwork and the name of the property owner and address were incorrect. Wrong name and wrong address. I was told it was the city of Danville's fault. i called and it is fact the permit runner company that Service Champions uses. They entered the information wrong, not the city. Do not use this company. If you could post with no stars I would.

Dana E.

04/04/2019 12:00:00 SA

It is so nice to be a customer of a service company you can fully trust! Love being their customer. Yesterday David U was my technician, he was wonderful! Polite, courteous, honest and knowledgeable. So often I feel service companies are just trying to do whats best for them, not their customer. I never feel that way with Service Champions. Great job guys!

Wendy G.

04/01/2019 12:00:00 SA

I just used Service Champions to service my furnace and air conditioner. What a thorough job they did! My service technician Yovanni Gil, from the Livermore Service Center, was awesome. He arrived early (and let me know he would be early), was extremely polite and clean. His expertise was exceptional! He even climbed into my attic crawl space and checked the piping for tears or leaks (nobody has ever done that before when they serviced my home). Great value.

I signed up for the Maintenance Value Plan and look forward to the next visit by Yovanni!

Well done.

Bruce K.

12/16/2019

I responded to an advertisement for Service Champions' Wow Tuneup. Rich Sanders was prompt and efficient and was kind enough to answer all my questions patiently. He was generous with his knowledge which is something I really appreciate. He went the extra mile. Documentation was thorough and sent immediately via email. The service included documentary photographs, so now they have a baseline of my system's condition. These folks run a tight ship and I highly recommend them for their professionality, promptness, fair pricing, and friendly attitude

Judi P.

11/13/2015

Robert Tanaka was friendly, timely and helpful in resolving the query I had with my heater. The heater wasn't turning on, and he fixed it promptly. No pressure to buy services...when I inquired about regular maintenance plans, he showed me different ones to consider for the future.

I will use Service Champions again, I was very pleased with the service.

Wen G.

12/08/2017 12:00:00 SA

This Company over charges (by about double) and is not very good at diagnosing the problem. They just seem to be in the business of trying to sell a new furnace. I called them to diagnose my furnace issue. They wanted to charge me 1000 to repair a part I found online for 85 and took less than an hour to fix which did not fix the problem. They didn't even diagnose the issue correctly. I had a second company come out and diagnose the issue and fix the real issue for a lot less. I would not recommend them to anyone.

Destiny E.

6/23/2018

My parents A/C went out or so they thought. My mom called Service Champions on Friday and came out today. The tech Samuel Silva was the best! He came right in, very professional, upfront and honest about the problem and in no time had the A/C up and running. We are so very thankful for him because now we will get a good night's sleep in this triple digit heat. Samuel deserves a raise for sure!!

Sam M.

08/01/2015 12:00:00 SA

Beware if you have any AC trouble. If its simple and their repair guys can do it then I guess they are OK. The guys are polite and cordial.

The trouble starts when they bring in the guy to sell a NEW AC and what you are expecting to be a few hundred dollars turns into a buying a car or taking out a mortgage. The sales tactics and the payment plans they start offering to make the deal are shocking and nobody has trained the sales guy on what is polite and what is not. Suffice it is to say we paid less than a 10th and got our work done and were happy that we saw them out of our house as soon as we could. Not sure how they could have had so many good ratings.

Sim K.

2/28/2019

David did our furnace check up and was super knowledgeable,friendly and efficient. He answered all of our questions and even helped us get an insulation estimate set up. We will definitely be contacting them for all of our heating needs.

Maria Z.

2/13/2019

we had your service rep Sean Goodman out today he was outstanding. He was very knowledgeable and he was let me know what service needed to be done to the unit. He was efficient and polite and I would love to have him back again to do the next service. I would recommend him to any one who is looking for great service and excellent work. I'm so glad I have my service with your company. Excellent staff and
Technicians Kudos!!!!

ellen J.

5/19/2018

I've been doing business with Service Champions for about 5 years, duct re-sealing, maintenance, and now hvac replace on 25 yr old system. I think the charges/cost is a bit higher than competitors yet you get what you pay for: a great, skilled, responsive team. Everyone I encounter is well-informed, seems unhurried and explains things well. I knew from previous maintenance evaluations that my furnace was soon going to need replacing, and then recently the a/c lost it's luster.
Special thanks to Ian, to Morjen, to Avelino, to Tobias and to Rich who were a part of my HVAC decision, installation, and troubleshooting this week. Thank you.

Cheryl R.

08/07/2019 12:00:00 SA

While they were here, I felt pressured into purchasing and installing a brand new system when the problem was easily repairable. I also felt misinformed about how many years my system has left.

Christian K.

04/01/2020 12:00:00 SA

During our yearly maintenance the Service Champion technician Tim Bolger noticed from some unusual noise during heating that our flu pipe was not well connected anymore and some fumes escaped into the attic which is very bad. He then did a wonderful job to repair it and also extend it properly on top of the roof. I felt he went above and beyond the usual maintenance duty and I was extremely satisfied.

Jamie K.

09/04/2017 12:00:00 SA

So I keep getting these fancy looking flyers and letters from this company claiming they will tune up your AC unit for the special price of $88! There is a whole list of stuff they will do to make sure that your home's HVAC is operating at it's best.

So I make an appointment. On the day of the service call, the technician calls to say that he's just a little behind but still manages to show up about 30-40 minutes late, which is fine since he called to give me the heads up.

Vehicle is clean and very professional looking and so is the technician. Clean and neat. Even put on booties over his shoes when he entered the house.

The issue I have with the service was that this really wasn't a tune-up but more of an opportunity to sell you a new HVAC unit (home air conditioning unit). Additionally, I had to pay $88 for the privilege of this house call.

The reason I said that this was more of an opportunity to sell you a new HVAC unit is that I know my air con unit is old. Part of the reason that we haven't had to replace it is because we don't use it very often. So the technician removed the cover to the condenser, which is located outside the house. He said three things that lead me to believe he was more interested in selling me a new HVAC unit.

1. There was an electronic switch within the condenser, which the technician said would go out because of the constant use. If it fails, the AC unit will either stay on continuously or fail to start. He claimed it would cost approximately $500 to replace this switch!

2. The top of the condenser has an interior mounted exhaust fan, which draws the hot air away from the cooling tubes and fins and out through the top. The technician informed me that the fan would cost $1,000 to replace it stopped functioning.

3. The technician informed me that since the above two items were very expensive to replace, it would make more sense to get an entirely new HVAC unit.

The technician also told me that the condenser was too close to the house. It was where it was originally installed and it's not right against the house. There is more that enough clearance on the four sides and top. In fact, the distance of the condenser from the exterior wall was similar to others that I have seen. He emphasized it several times.

If I were foolish enough to pay $500 to replace the switch and $1,000 to replace the exhaust fan, then a new HVAC unit of approximately $4,000 to over $5,000 might be worth it. But really, $1,500 to replace two parts. Don't think so. I also believe the prices of these two repairs were inflated to steer you into replacing the entire HVAC unit!

Robert M.

08/08/2018 12:00:00 SA

Our new heating & air conditioning units as well as all new duct work has been installed. We could not be more pleased with Service Champions!
Our salesman, Chris Lucas, did an excellent job of selling us the products we needed being mindful of not overselling what we did not need. He was very knowledgable and was an excellent communicator.
The service staff led by Jesse Yoshida could not have been better. They were well equipped and efficient. The employees texted us ahead of time with photos to let us know exactly when they would arrive. They took time to explain what they planned to do and also answered all of our questions throughout the installation process. Clean-up was immaculate. We felt very confident that they would do an outstanding job and they did. Service Champions is serious about delivering top quality products and service!

Jessica J.

6/19/2015

Upon posting the review, SC called to see what could be done to have it removed. Alicia was very polite on the phone and assured me the refund was being processed and mailed within 10 days.

I will not remove this review because our experience should be public knowledge. Be it the company policy or just bad decisions by the technicians, illegal practices happened and they vandalized our unit to make a sale.

It would appear that another reviewer had a very similar experience in very recent history since another 1star review was posted 8 days ago.

Derek C.

7/27/2018

I called service champions early this week to schedule a tune up and the phone representative told me they would have a technician here by Friday. The technician, Cameron, showed up at the prescribed time and exceeded my expectations. His professionalism and character should be the industry standard. He took the time to explain what was involved in the service, how long it would take and politely asked if it was ok to proceed. He was extremely courteous to all of the family members in the house, including the dog. Cam went out of his way to point out some of the simple preventative measures homeowners can take to ensure their system runs reliably and efficiently in between tuneups. I couldn't have asked for a better experience overall. Thank you for the exceptional experience.

Gregory P.

06/08/2015 12:00:00 SA

Requested SC to inspect an underperforming AC system. Was ultimately told by their tech - after an on-time, thorough 60+ minute inspection - that my AC compressor is old and shot while bad mouthing the work of a previous service company (red flag #1) and my furnace was showing alarming signs of wear and should be replaced as well.

I was told the type of freon my older AC unit used was horribly hard to find and extremely expensive, should it be found. Also, the furnace was so old that a carbon monoxide leak should be a possible concern.

Tech returned a few hours later when my wife arrived back from work in an attempt to sell us new systems ranging from $11 - 15K. This is where the selling began. When told that we needed to discuss at length such a large expenditure, then tech said he would just step outside for a while so we could talk about our decision. Sorry, I don't get pressed into making such an expensive decision by a tech-turned-salesperson (red flag #2).

Decided to get several other quotes and opinions. A few weeks later, another AC company did confirm my AC and furnace were indeed older, but not worthless. A tune-up service on each unit and some minor repairs got my system cleaned and purring along for roughly $700.00. Also, the owner of this service company had a canister of the hard-to-find freon at-the-ready in his truck; it was a bit more expensive, but certainly not out-of-reach (red flag #3 for SC).

Extremely glad not to have given my business to Service Champions. I will never do business with SC moving forward.

Kermy K.

06/08/2017 12:00:00 SA

Updated:
After my first 3 star review I was contacted by Kevin and Alicia (both very kind) to have someone different come back and finish the inspection and fix the rusted drain pan.

Second visit: They accidentally sent Vinhson again, who himself said he's not qualified to fix drip pan. He did do the under house inspection, showed me pictures, and was very honest in his feedback. He said it's in great shape and just needs minor insulation repair and patches. He said I needed to schedule another appointment with a comfort advisor. I was kind of irritated with having to schedule another appointment to take care of a drip pan, but he said it's not safe to run the AC as the rusted drip pan would blow rust through the vents.

Third visit: Bob arrived on time and was initially friendly. He made small talk about my family photos and the house itself. I gave him a bottled water as it was another toasty day. He asked several times who the owner of the house is. I must have told several people from the company a dozen times. I took it as a complement because I look so young :) Anyways, he right away asks when I want to have the work done, and I say yesterday. So he's like great and goes off to check the attic furnace. He doesn't go under the house. He cleans up and I thought he was leaving, but he says he called his office and can provide me the cheapest quote today. So he came back in and again asked when I want to have the work done. I asked for what he found and the options. He earlier estimated a new coil and drip pan will cost ~3k and duct work repair will be 1,700k. Now it's the first time I am dealing with HVAC repairs so I'm not sure if this is high or low or reasonable. Frankly, I don't mind paying for good service and good quality. He explained the reasons for the high cost. He recommended to leave the coil and drip pan (I told him we'll be replacing the whole system next year with solar so maybe that's why) and schedule the duct work repair right then and there. That's when I was confused. He said it's not safe to leave the pan as rusted as is, but then because I didn't want to agree to repair right then and there, he said to leave it and just do the duct work.

I asked him if it's safe to run the AC and have rust blowing through my vents. From then on it was a matter of getting me to agree to some sort of repair vs. answering my questions or giving me options. I told him I'm unable to make any decision right then and there as I thought it was a simple pan that needs replacing. The energy in the room changed. Just like it did for the many other reviews here.

I appreciated the efforts of the company to reach out and fix things. An ideal company would respond: of course, get other quotes and opinions, here's our quote, call us when you're ready to schedule or if you have any questions. This company responded in so many words: other companies may be cheaper, but they won't use city inspectors. And I wish you had told me you can't make a decision today so I wouldn't have to come back and forth. And this isn't a cheap house so you can't put cheap things in it. He showed me pictures of other people's homes and HVAC work. I was in shock. I am not impulsive and will not make any decisions on a whim because someone is bullying me into doing so. I know my HVAC is almost 20 years old and may be more efficient to replace.There is so much more that made me uncomfortable (this was all in my own home at the dining table).

I gave him two chances to provide me a written quote itemized. He refused and wanted to talk to my partner. I'm not sure if it's because I'm a woman, my age, or simply a sales tactic. And then he again asked who owns the house. At that point I stood up and thanked him for coming. He got the hint and said good luck and I opened the door for him. I felt uncomfortable for the rest of the day as this was completely unexpected. I've never had such an aggressive person try to sell me something, especially in my own home.

Am I expecting a fourth visit? No. Can I recommend this company? No. I appreciate all the efforts in correcting this situation, but those efforts are needed in customer service training.

Carey H.

7/27/2019

Push push push for stuff people dont need i have two companies working on my unit and i told them the diagnostic part is finished i just need the 88 dollar tune up. Then they go well the diagnostic is needed to find out whats wrong. Dummies. Whats wrong is i just need the tune up and you guys aren't listening to my needs by any means.

Katherine S.

12/12/2018 12:00:00 SA

Had my annual maintenance couple weeks ago but had to call back for damper adjustments. Called this morning and was given same day appointment! That was amazing.

Tucker was my service man and was stellar. I think he found the problem in the many ducts winding around my attic. He is so courteous and my dogs like him....and they don't like everyone! Thanks, Tucker, you made this a better than expected experience.

Priscilla D.

10/09/2017 12:00:00 SA

Very happy with the service for the past 7 years. They are extremely knowledgeable and customer oriented. A picture of Don our technician for today was sent to my cell to let me know he was on his way. He did a thorough job on the tuneup of our heating equipment. Very courteous. The whole company including the employee on the phone who sets up the appointment brings a welcoming experience. So very glad we have Service Champions and their equipment in our home.

Toby X.

11/22/2017

I have very good experience with Kyle. He came to my home twice. The first time is to fix the leaking pipe the A/C, the second time is a regular check-up for my furnace. He is very professional and friendly. Highly recommend! BTW, the MVP package from Service Champions is a great value.

Lyanne H.

06/11/2019 12:00:00 SA

This review is specifically for their MVP monthly subscription. They kept emphasizing that one of the perks is if my HVAC unit was not functioning correctly, they will be at my place w/in 24 hrs to fix it. Kept emphasizing that it's great to have when it's super hot. We subscribed since I work nights in healthcare (need to sleep during the day) and also have young kids at home. Well today it's 102F in San Ramon. I knew my unit was not working and called them at 845 am. Was placed on hold for 10 mins. Earliest they could come out is 11am-2pm the next day, 26-29 hrs later--not what they promised! Also, I've mentioned to them on their routine maintenance checks that I feel my AC does not get to desired low temp I set on really hot days. I kept getting same response that they don't see anything wrong for two years now. They recommended that w/ the subscription, I can call when it happens and would be be able to be checked out within 24 hrs as we are MVP subscribers and get priority. I was just curious how fast I could get other companies to come out, turns out a couple companies gave me same time frame as them-- without having to pay a monthly subscription! I'm beginning to think the whole priority system is just a sales gimmick. May want to reconsider if you were planning on purchasing it.

Amit K.

05/05/2017 12:00:00 SA

The advertising flyer sent out by Service Champions claims that their 20-point AC tune-up that costs $88 will reduce the cooling bill in the next 5 months by at least $88, compared to last summer.

This claim is an overstatement as most of the items in list are either Measure, Test or Inspect.
The only ones that could impact efficiency of the system are
1) Clean existing air filter - they didn't have to do this as I provided a new one
2) Anti-algae tablets - technician said they don't do it as the CA weather doesn't require it
3) Clean condensate coil - the technician correctly pointed out that my unit didn't need this as it was already mostly clean.

The technician found major issues with my system that affect the efficiencies adversely and corrective measure suggested by him would most likely reduce cooling costs ... and I don't expect them to include those fixes in $88.

My issue is that I was lead to believe (based on the flyer) that these 20 point AC-tune up tasks ALONE (without any other fixes on top) would lead to reduced cooling cost. The technician admitted that this is unlikely to occur as none of the tune-up tasks he did could lead to such a large change in efficiency.

I'm happy with the technician but upset at the tall claims made by the company.

Also, this claim isn't easily provable. The weather will play a big factor and so will the temperature I set my thermostat to. What sense does it make to make such a bold claim and mislead consumers will false expectations?

You can keep my $88 but stop misleading people with setting unrealistic expectations.

Joe C.

12/18/2017

I used Service Champions for the first time today, they were great! My technician Kyle did an amazing job-on time- super clean- very professional.I would recommend Kyle at Service Champions if you can request your heating & air conditioning needs.

Janet P.

12/16/2017

Kyle Steffenauer came and diagnosed our problems with our furnace. He replaced the motor which he had to drive to Concord to pick up. He also went above and beyond to clean the fan which was a real pain to do and also which wasn't even part of the motor replacement. All those tiny fan blades her cleaned took a lot of effort. I think MOST other people would not have cleaned that fan. He said he noticed my son has allergies and asthma and he wanted to do it for him. I'm so pleased with Kyle. Thank you Kyle!

Jessica D.

11/10/2017 12:00:00 SA

Great service! Don came out to perform a tune-up on our upstairs furnace. He was efficient and informative. He showed us pictures of the unit and gave us an understanding on how the furnace was operating. Thank you!

Sue C.

11/15/2019

service was very efficient, honest. The technician Mitchell was great. Very professional and knowledgeable! I would recommend this company.

Tia P.

10/16/2018

This company has installed and serviced our air conditioning. However, they want to charge us a service fee to come and look at our unit to give us a quote on temporarily taking it out as we have construction done on our home. This is such a rip off. They know where the unit is located as they have been to our home multiple times to service it. Watch out because they definitely will try to to charge you service fees for absolutely no reason.

***Update and editing review as the company has decided to waive the fee. Thank you.

Robert T.

4/24/2017

They came out and told me my heater is shot, and need to replace the entire system..... mind you, I just bought the house, and the heater is 30 years old so I was willing to replace the entire unit since it stop working abruptly....

so, After the repair man adamantly told me my unit is shot they scheduled an appointment for a consultation...,,and was told the best value was to get the 20,000 heater and cooling system. The consultation consisted of measurements and looking through a book for the best value....,I was reluctant to pay 20,000 without a second opinion, and that's when the whole energy in the room changed. He wanted me to get the system that day, because he cannot come back out.....

He became pretty aggressive, and caught an attitude once I said, let me talk it over with my wife before I purchase a 20,000 unit. Any case he states, I called my supervisor, and they are willing to knock 3,000 off only if I get the unit today...,,,

I was not changing my mind, so he left.... I got a second opinion..... it cost 65.00 to fix my unit.....Both the repair men lied...... my house finally got heat again!! Glad I didn't waste my 20,000 on a unit that's working...,,

Tamara E.

5/16/2017

To reiterate the message I just left with your company, Mr. Comerford, I would like you to get back to me at your earliest convenience. We have had nothing but problems with an air conditioning unit your company installed in November 2016 and almost every interaction with a variety of service champions since that time. I'm hopeful this can be resolved quickly and to our satisfaction, at which time this review can be updated.

Baguette B.

11/06/2019 12:00:00 SA

Highly recommended to at least consider them for any heating/AC repairs. Rich was clearly seasoned and was very thorough to inspect the issue, not just to get it to work, but to make sure there aren't other issues that could come back later on. He took the time to explain to me what's happening, what could happen later, and the cost associated with each repair options. He provided good recommendations that made sense without being pushy or making me feel like I'm being swindled.

Sam L.

11/02/2019 12:00:00 SA

Very knowledgable, friendly technician came service my ac and furnace unit, explained patiently to my questions.

Raj k.

9/24/2018

Review updated.
Invoice received after Yelp review. More recommendations provided by Richard offline but all those are not found in Invoice.

Richard from Service Champions serviced on 09/21 2 For 1 A/C Tune-up plus a Furnace Safety Inspection. After the service he did not left a service report. When asked, informed will receive in email. After 3 days I called customer care to check about report. They confirmed I'll receive the report on email as we speak. I still did not get any report for the service done.

Allan Ajaya D.

3/30/2018

Ryan came to my home today to service my furnace and check up on my water heater.

He was super freindly, polite and knowledgeable. Most of all after tuning up the forced air system, he told me everything was fine and did not pressure me into anything after that. With the water heater he showed me how to look underneath for corrosion. There was none and he told me I should be good for a couple more years.

I don't know if service champions will give a bonus for not making a sale, but I hope they do!

Definitely a good idea to do the check up.

Allan in Oakland

Terry L.

5/20/2019

I get lots of snail mail from them so that is why I have 2 stars. Never used them. Just too much mail. Made a complaint and they said they could take me off their mailing list. I kinda of thought I did this before. So putting my reminder here that I called today on 5/20/19. They said they would remove me in 4-6 weeks. If I get another letter I'll update this review.

Marli P.

04/02/2019 12:00:00 SA

Beware if you are an elderly customer. Technician Hector Garcia showed up to my grandparents home and the first thing he did was use the restroom, overflow the toilet and cleaned it up with the bath towels. He didn't bother to tell anyone that he clogged the toilet. He then proceeded to clean the furnace. What he actually did was take the dirt and dust around the furnace and dump it on the side of the furnace against the the wall where you can't easily see it. Then he asks my grandfather for a ladder. (Mind you my he is 89 years old) Shouldn't he have come prepared? Hector sat there for a while fiddling with this and that and then starts to give my grandfather the run down. Flame sensor was dirty, thermal igniter in poor shape, blower motor is leaking oil, that will cost you $305.40, please sign here. When my grandpa went to sign the iPad there was no writing for him to see, just a place for him sign. When my grandfather said I don't know what I'm signing, Hector told him we will take care of that later. So reluctantly my grandfather signed 4 different times and then was told he would need to write that $305.40 now. Hector was supposed to return on Monday, but once my grandmother found out what happened in her bathroom and my grandfather found out where Hector had disposed of all the dirt and dust, they collectively decided to cancel all upcoming work from this company and called to complain. The company knowing full well that they were no longer going to be providing any services to my grandparents had the audacity to cash that $305.40 that same day anyway. My grandfather was never allowed to speak to the manager or the owner, Hector never apologized for messing up the toilet and leaving sopping wet towels and rugs in the bathroom, and there is never an excuse to have elderly people sign blank pages! This company is a disgrace to our elderly community. I would never recommend this company to anyone. Anyone who treats our elderly this way is bad for everybody!

Peter A.

3/31/2017

You just have to know what your dealing with... They are not a scam or doing anything wrong but they are about getting the highest margin product installed. I had some holes in my flexible ducting that I know you could repair with mastic, ducting speciality tape and some scissors. They had been eaten away by a trapped rat by the previous owners. They came out said it was F'd had to replace the whole thing because they couldn't guarantee it. Fair enough I did have to hound the local guy for months to get him to come out since its high labor low margin I believe. Still saved myself from a $6000 new install with just $1300 high quality patching job. They also really just want you to have the filter servicing and cleanings and all that!

Erin G.

12/05/2017 12:00:00 SA

Our 26 year old furnace went out a couple of weeks ago, so we purchased a new system (heater and a/c unit) from Service Champions. Abel came out to install it and did a fantastic job. He was on time, polite, professional, and took the time to explain everything to us. He and his crew worked hard the entire day to ensure we had the system up and running by the end of the day. We are extremely pleased with our system and the service and expertise of Abel and Service Champions!

Cheryl M.

12/12/2018 12:00:00 SA

Excellent service! Technicians are prompt, professional, and very customer oriented!

Jackie M.

01/01/2020 12:00:00 SA

Our furnace broke the day after Christmas. We have the VIP yearly package and Service Champions came the same day I called. They gave me all the options. We decided to get a new furnace due to the age of the furnace and costs of repairing the old. Matt installed the furnace and he was great. He kept us informed along the way and was very professional during the day long installation.

Josh E.

04/12/2017 12:00:00 SA

Ryan McIntosh just did an amazing job tuning up our 1-year old furnace. Not only did he run through all of the system components, but he went above and beyond and did a thorough job repairing our intake duct to the furnace, which was part of our old setup. Ryan was very friendly and extremely knowlegable about our specific system and provided great advice for updating our older system components in a very consultative way. Ryan made sure everything was sealed on both ends of the intake and after inspecting his work- I do not think anyone could have done it better. Thank you so much Service Champions for the great work and thank you Ryan for providing such a great customer experience!

Best,

Josh and Mara

David M.

1/27/2017

Tough experience when we were left hanging without heat in January on a 33 degree night with an infant and two sick toddlers in our house.

We scheduled an appointment to resolve an issue with out heating system where the heater was working, but would often have long delays before kicking on even when dropping a few degrees below the set-temperature. (but it was working)

A diagnostic tech came and found what he thought was the issue and made the repair for $150 dollars (~$70 for making the call, and ~$80 for the labor) and the heater ran and all seemed fine.

The afternoon progressed and as the night cooled down I noticed the heater wasn't working. So I called back and explained what had happened and their customer service said that since I was not a member (membership entails paying ~$200/year to get two maintenance checks and lower prices than what they charge non-members) that I was not entitled to have someone come to restore my heat.

I tried to explain that I have small children and that it was going to be a cold night and that our heater was at least functional before the tech arrived, but I was told that I had to wait to see if the local office would call me back. I called back 3 times and during that time was not even able to confirm at what time a tech would arrive the next morning.

My house temperature dropped into the 50's overnight and even though we had space heaters in our children's rooms, they ran all night continuously were hardly able keep the rooms warm.

When the tech arrived the next morning it turned out that the door to the system wasn't closed tightly which was causing a safety switch to prevent the system from running - it was a quick fix.

In my opinion if you leave a customer worse off than when you found them it should be a priority to make it right. If I was a bachelor I would have just bundled up and slept it off, but I can't bury a 7 month old baby in blankets to keep her warm.

- This is a company of over 200 employees, so remedying the honest mistake at my residence would not have been an undue hardship
- They will upsell you on their membership plan every time they visit
- Their more junior techs run the inspections of your system
- There are also techs who only do diagnostic work which is only focused on the issue you call for and will not do a system inspection
- There are also techs that only do install
- While there is a 24/7 number to call, it won't be in the same place as the local dispatch office and apparently they can't help you with specifics or confirm an appointment already made nor connect you with the local office
- The customer service folks don't have the authority or discretion to help you in nuanced situations if you aren't paying $200/year for good service

All of that aside - their Techs are in fact in my experience (they've been here already 4 times in less than two years) good guys who want to help.

Kevin N.

7/17/2018

Had Cameron Juarez as our service tech today and he was very professional. Nice guy, very respectful and cleaned up the mess from the attic where the AC is! He even offered to take the trash out too! Thanks Cam!

Eric R.

5/23/2017

A technician came out today, right on time and super professional. His name is Richard and he made me aware of some issues with my heating system and provided options. He was prompt and thorough!!!! Overall excellent service. I highly recommend this guy!

Ransom J.

09/03/2017 12:00:00 SA

We were in a panic when our a/c stopped working on a weekend of record breaking heat. It was clear they were hard pressed with many customers in need on a 111 degree holiday weekend. But Keven came to our door just 2 hours later to find the problem and got us cool air coming out of the vents in no time. Found out he came in on his normal day off to help his customers. I can't say enough about KEVIN and Service Champions. Not only were they there for us when we desperately needed them but they came with a wonderful attitude and very patient when my wife and I had question about the state of our HVAC system. Thank you KEVIN and Service Champions! We have been happy customers for over 10 years and would recommend them to anyone that needs a reliable and skilled HVAC company.

Ed J.

1/15/2018

I had Service Champions replace my old heating and air conditioning system. Their salesman(Bob) did a great job in explaining my options, the benefits of each option and associated costs. He helped set up financing and established an installation schedule that met our needs.
The installation team(Moten & Jason) were very efficient and professional. They answered all my questions and cleaned up thoroughly at job completion.
I highly recommend them......

Carol P.

6/28/2017

Dominic came out to service the furnace/heating and check up in the attic. He was such a pleasure to have here as he's such a nice person and was so informative, showed pictures of our attic, and explained how it works and what is wrong. We haven't had work fine yet, but will in the future based on the professionalism of Service Champs and their reps.

Anton Z.

3/29/2017

Brian came to my house to take a look at my AC unit that hasn't been working. He was effective and efficient find the problem and getting it fix quickly. Told me all about my AC unit and helped me get it running for the summer months ahead! Thank you Brian and the team at Service Champions! Great help!

Marty R.

5/15/2015

Washington Dang and crew (Bill and Hung) were at my home this morning at 8:00 AM to replace and update my 23 year ductwork. They were professional, efficient and polite. They even made sure my cat did not disappear into the crawl space or attic. They arrived at 8:00 AM and completed the project, including a complete cleanup by 3:00 PM. This was the second time Washington was at my home to install new equipment. The first was for a new 40 gallon water heater, four ton A/C and cooling coil in March 2014. That installation was five star as well.

Marty Rand

Richard G.

12/21/2016

Reposting as Yelp removed my prior review as it violated guidelines. Yelp, please be aware that the Service Champions invoice has four contact numbers and addresses. I took the time to review my phone records for the number we called, so don't remove this one.

UPDATE
Service Champions reached out to me directly to see what they could do to make this right. They had their chance. These guys are clearly scammers who are taking advantage of a government program and should probably be reported to the BBB. We actually had another company come out who actually spent time trouble shooting what was going on, not just talking about it and trying to sell a new unit. The other company ended up cleaning the burners and everything is working like new. Am I able to downgrade this review to negative starts?

ORIGINAL
I'd be weary of Service Champions. In our experience, they came out to look at our furnace as we were experiencing a delayed combustion problem. They sent two technicians to really sell it. They tried to sell us on an upgrade kit for $1500 or replacing our furnace with a $5000 unit to qualify for a government program. New comparable units cost $1000-$1500 at Home Depot which would mean $3500-$4000 for labor and maybe any applicable permits. Even for an all day job, that equates to lawyer rates. They mentioned higher overhead costs than sole proprietorships but that translates to lies or a poorly run business. Not the most honest bunch from what we experienced. But you may get a different representative.

Marilyn M.

12/10/2019 12:00:00 SA

Jacob at Service Champions serviced my heater this morning. He was very professional, courteous, upbeat and friendly. He is great representative for Service Champions.

Dave S.

9/26/2017

Service Champions installed our HVAC system one year ago. Chuck did the annual maintenance today and did an excellent job. He was very professional and personable. I highly recommend him and Service Champions

Loretta G.

12/06/2019 12:00:00 SA

We needed our heater looked at a year ago and they took care of some issues we were having. And now a year later they made sure to keep in good contact with us to give us a free checkup. And it really was free and the technician was great and he showed up on time. I even referred them to my parents!

Pratish S.

12/20/2017

These guys are thorough professionals. Their promise is to fix your problem, and do what it takes to get you there... and they did!

A bad installation of our heating/furnace system in the attic was causing sub-optimal performance for both our A/C and heating and the multi-zoning in the house only compounded the trouble shooting... the initial investigation led to a wrong diagnosis, and we ended up replacing a board and a module... after multiple service technician visits, and repeated issues, Kyle Steffenauer finally diagnosed the issue to be bad drainage... Bingo! That was it, Kyle ordered the parts, ensured that we got a refund for the board and fixed the issue... We finally have heat and are ready for some family time during the Holidays! Kyle - you're a top notch technician and a perfect gentlemen! Thank you Kyle and Service Champions for taking care of this! Appreciate your commitment to the promise you made to us!

Kathleen W.

11/29/2019

Professional and friendly to the highest degree. They installed my ac/heater about a year ago and I did not have to worry about a thing, they took care of it all. I will be calling them soon for a yearly tune up.

Paula T.

5/16/2018

Brian performed our annual a/c maintenance and tune up today. He was very professional, on time and courteous. We are pleased with him and Service Champions and trust them completely.

Laura P.

6/14/2017

I can't say enough good things about my experience with service champions. I have been using them since they installed a system in 2003. The service technicians are always friendly, professional and go out of their way to give me the best experience. Shaun, A senior service technician, came out today. He did an excellent job and went the extra mile to troubleshoot our issues. I frequently recommend this company and will continue to do so if their service remains as high as it has been the past 14 years.

Mike K.

5/13/2018

We called Service Champions to take advantage of the A/C tune-up special the company was offering to examine our air conditioner. Dan, the technician, arrived promptly, serviced the unit and replaced a couple parts that needed attention after some testing and listening to my experiences with the system. I feel way more confident now going into the warmer weather knowing I now have a reliable system for the family. Dan also helped schedule someone to come out and take a further look and give recommendations for a length of ventilation piping under the kitchen to improve cooling in that sector of the house.
I recommend this professional technician and the reliable and dependable company that stands behind him. Mike K Fair Oaks

Judy L.

3/16/2017

Service Champions is a great company with professional, courteous, prompt, knowledgeable and thorough employees. Club membership lets me relax, knowing they'll call me when it's time for a checkup, and I get priority and better pricing for any repairs. Tim has been here 2 years in a row, and did a great job- noticed changes from year to year and gave me some options for improvement. Highly recommend!

Christine F.

10/30/2017

Service Champions has good customer service and their appointment window is always met. We have used them three times now and have been very happy with their maintenance service. Our most recent tech, Ryan McIntosh, was prompt, knowledgeable and very friendly. He was also very clean and even wore shoe covers, which we appreciated.

Nikki W.

4/18/2018

So pleased with the service from Service Champions. Our tech, Marc was more than just on time and professional. He did the service tune-up, but he also carefully explained what we need to plan for, and answered our questions. We know the system is old, so we need to prepare and budget for the inevitable replacement of the furnace and attic ducts. His guidance gave us a sense of confidence and we will definitely use them when the time comes.

It takes a leap of faith (like a new mechanic) to have a service person come and look at something so expensive and unknown (for us). I was very impressed with how knowledgeable and careful he was. Happy to find them and recommend them.

Jerry O.

7/21/2017

Service tech Travis Moore is Top Notch with great people skills, great customer service and professionalism. I gave 4stars because the Service Champions Customer Service representatives when you call in, Suck! They should care enough to at least pretend to care about a customer complaint. I was debating using this company again in the future and then Travis made up for it with great customer service. Thank you Travis. God Bless Truly Gerard

Sheila T.

9/26/2016

I had Service Champions come out regarding the purchase of a new HVAC system. After Tim wrote out the proposal, $9000 and $13,000 with a lot of mumbo jumbo. I noticed that the system brand name was not on the proposal. What????? Then he went on to tell me that I had asbestos in my old system that had to be removed. He called someone on his cell phone in speaker mode asking if they bundled several homes needing asbestos abatement. So, the cost went from $1000 to $450. Gee, thanks. A phone call to Rossmoor directors told me that if the asbestos is less than 100 sq. ft, any contractor can remove it. Indeed, the company I hired gave me a new, up to date, energy efficient system at half the cost that Service Champions were charging me, and the asbestos was removed by my HVAC contractor. Please don't fall for these guys upselling you!

Chris H.

6/22/2019

Our air conditioning compressor started to run oddly over the past few months and then ran all night even with the system set to off on the thermostat. I called Service Champions at 6 am. Many years ago, I went for their $78 tune up special. They tried to sell me a new system then in addition to their annual maintenance plan, but I didn't go for it since I was a new homeowner at the time with little experience with contractors.
Anyway, the call center technician said they could get a representative out between 1 and 4 pm. I was promised a call at 8 am. I called back at 8:20 to find out the status. The representative said they had a technician available in 15 minutes. Gavin came over and thoroughly diagnosed our system. As I suspected, our nearly 30 year old compressor was dead. Gavin also tried to sell their maintenance plan, but I declined. They coordinated an estimator and Jim visited later on in the day to provide a quote to replace the entire system. He took the time to listen to what we like and dislike about the existing system and provided thoughtful feedback on a couple of changes we were thinking of doing- moving the unit to the attic and placing the compressor on the side of the house. It seems too complex and expensive to make such changes. I will seriously consider their quote.

Mathew F.

10/29/2019

I've been using service champions for a while now. I had an old system that they serviced for me. They were alway kind and never beat around the bush they always gave me the answers I needed and the help I needed. Always on time and always very kind. They just installed a new system for me. It is great! They removed the old system and installed the new system in 2 days. I was very surprised. They also left the house as clean as it was when they started. I'm very happy with them and I will keep using them.

Tiberiu M.

12/28/2014

Update : I have to give some credits here after I received a call from a customer representative who was genuinely concerned on how to provide a better service (repair when replace is not necessary) in the future.
There are few companies who would go the extra mile to learn from mistakes, she offered me a refund of the diagnostic fee, which I consider was fair, so I declined, though I will get some discount on any upcoming work.

All in all I will consider using this company in the future, they seem to be serious on their business.

---------------------
Let me start by saying that I'm somewhat torn between giving a 2 or a 3 star, it's more like a 2 1/2, I was just caught on a generous day writing this review.

My furnace needed a diagnostic as I've observed that it won't always start (draft motor), so after researching 3-4 companies with good yelp reputation I decided to go with SC.

I've called them up, quickly set an appointment and even got a discount coupon from their website which took 20$ off of the 69$ original price, great !

In the meanwhile I did some investigation and found out the exact problem which is typical to the weathermaker 9200 model I have.

The technician who came out promptly (the appt was pushed back 1h, but that's fine) was very professional, answered all my questions, he pinpointed out the same problem I've found on one of the DIY forum, it was the control board, the solder on some capacitors is old (grinded inside) and not making a good contact.

Surprise, surprise, nowadays none bothers to repair control boards in America, just replace them, 800$. The technician bypassed the control board and directly started the draft motor which manifest a wobbling sounds on start (well, after 20 years of work) which is another 800$ job.
But wait, this is not all !!! the unit is from 1994 and uses a freon (R22 if i'm remembering properly) which is outphased and the price is subject to market value which can spike ..etc ..etc a good upselling tactic for a new unit, cost 8000$.
But wait, they have financing !!! I don't remember for how many months without interest, but afterwards with 5.% something for 10 years.

Luckily I'm a bit handy with electronics and happen to have an out of state friend who I mailed the control board and resoldered the capacitors, I've put the control board back, everything works perfectly, total costs that I've incurred around 30$.

Now back to the point of this review, as someone mentioned here, 1600% markup is insane, I understand that everyone needs to scratch out a living, you know, if the technician would quoted me 200-300$ to replace the board (a brand new board is around 100$ for my model), I would have said, okay, I don't have to spend time to crawl into the attic ..etc ..etc, but for 800$, that's kind of steep.

I think except of the prices, this company has all the qualities of a serious business, they will do any job with certainty, but keep in mind that nowadays is at anyone fingertip of searching how much a control board replacement cost (250-500$, it took me less then 10 seconds).

Payam M.

09/09/2016 12:00:00 SA

DONT HIRE THESE PEOPLE UNTIL YOU READ THIS!

Earlier today I called them to ask what they charge for installation of a thermostat. I had called a few other places and the price most place said was around the same which was between 90-130 dollars. When I asked these guys how much they charge to install a thermostat they said that they needed to have someone come out to do a diagnostic that would cost 70 dollars alone then they would charge me for the actual installation after that, so this place charges 70 just to look at a wall that has an old thermostat and know that the new thermostat will go in the same spot.

It's a rip off, they are not a ethical business. In the end I installed the thermostat myself, it took less than an hour and cost me noting because all the parts for the new thermostat came in the package.

There's no justification for charging a 70 dollar DIAGNOSTIC fee to look at it.

Richard M.

03/06/2018 12:00:00 SA

I had the opportunity to use Service Champions for the first time today.
I was not only pleased with the updates I received but the fact that Kevin Albright arrived on time. In my past I was a customer relations manager for a fortune 500 company and my job would have been a lot better if I had employees like Kevin. He was very professional and personal at the save time. He not only explained everything to me but also provided some great suggestions. Kevin is very knowledgable and efficient in what he does. If Kevin is an example of the staff that Service Champions employs, they will be in business for a very long time.
I will not have my heating/air conditioning serviced by any one else.
Kevin is the Real Thing when it comes to customer service.

Robert P.

08/10/2016 12:00:00 SA

SERVICE CHAMPIONS
Biggest scam artist on earth. WOW. I have been a general contractor for 27 years. I kept getting these letters in the mail about an $88 tune up for your air conditioner. So last week my Discovery Bay house wasn't cooling. I pulled the letter out of my drawer and called these guys. If you read the letter, it talks about how they are going to grease your bearings, check each vent for proper temperature, inspect ducts for energy loss, if any HVAC reads the 20 point inspection, he is going to LFFAO. . OMG what a Fricken SCAM.. Lube the bearings? I asked the technician what bearings? How are you going to lube sealed bearings and where are they located? He was like UMMMMMM? Anyway, long story short, they wouldn't have done anything on the list if I didn't bring it up. Furthermore, I already had 3 other HVAC guys give me quotes to fix my system with an all-new 5 ton 16 SEER ra$5,000 to $7,000ted system. They all came in around $5,000 to $7,000 to install a brand new R22 Lenox 5 Ton system including coil and line set. I waited to get the quote from these SCAM artist and sure enough, $12,000. As a general contractor, this disgusts me. I'm sure they are taking advantage of many people, when it's hot, you need AC, you are old, you just don't know, they probably get a lot of customers. It all starts from their cheesy BS flyer. STAY away from this SCAM artist. The Lenox 16 SEER unit they quoted is only a couple hundred dollars on Grainger. It takes a couple hours to install it. They wanted $12,000. The new coil on the furnace, its $380 bucks. They wanted $3,000 installed. It takes less than 2 HRs to install. For 3 years ive been getting his cheesy flier in my mail box. I finally verified what I thought once I read his cheesy letter where he guarantees his 20 point signature inspection.
.

Ches F.

1/17/2017

Initially I believed that I was dealing with a reputable company and honest sales staff. unfortunately this was not the case with Service Champions. I was promised up to $4,000 in rebates when I purchased my new system with an expectation of receiving at least a large portion of said said rebates.

I was to receive my rebate of approximately $2,500 within a few weeks after having my new system tested to ensure it was within pressure parameters. After several months I contacted sales representative Chris Lucas to inquire about the rebate. Eventually I received a call from the company Service Champions contracts with for these rebates and was told, The money is there. It is being held and will be there by the time property taxes are due.

Moving forward to January of 2017 and after additional calls to Service Champions and the company responsible for administering the rebates; I have yet to receive the thousands I was due. i was informed that no less than four requests were made to Service Champions for the required documentation to implement the rebates without a response from said company. Chris has failed to return my last call and Service Champions has gone dark for this customer.

My system was installed in late March of 2016 and as of January 2017, I have received nothing despite my patient efforts to collect what was rightfully owed to me. Do not be fooled by this company as they are unwilling to follow through on their responsibilities.

Gemma C.

7/18/2016

Complete scam artists! I just got a quote for a mini split unit installation and the quote was extremely high. The sales man refused to offer a breakdown for the costs--basically called me silly for even asking for it, patronizing turd. Got another quote from another company and it was less than half the cost of the Service Champions quote. Run, don't walk, away from this company!

Baffle M.

11/05/2016 12:00:00 SA

Updating my review as they reached out to me a few months later and provided the checkup free of charge...

Mike T.

1/23/2018

Appointment was set for 12-2 for a furnace tune up. Dispatcher called and the tech was still on the previous call. 1st bonus point, I didn't have to call them, they called me. 2nd bonus point she called back in 20 minutes and had another tech available that could be here in 30 minutes. Kevin arrived within 25 minutes and did a great job going through both of the units. He explained in simple English what was worn out on one and what needed to be replaced in the future on the 2nd unit. 3rd bonus point he didn't oversell anything. Great company to deal with.

Barbara L.

9/26/2019

Camunicated when he was on his way. Took time to check both furnaces. Thoroughly checked both AC units. He went under the crawl space to check all the ducts. He even vacuumed the area and left it spotless! He took pictures of the areas he checked and went over them to explain what they were. I'm very pleased with his knowledge and professionalism!

Sam M.

7/30/2016

For replacing a dual capacitor ONLY, they charge $424.00
Really? That's the definition of ripoff
I am not asking for $9.99
Just be reasonable

Rick U.

01/10/2018 12:00:00 SA

Service Champions Technicians Ben Fuller and Son Lu did a great job servicing our furnace today. They looked sharp in their uniform and were very customer oriented. They explained their process in detail and summarized their findings on the way out. This company is a good one if all their techs are like these two guys!

kelly L.

6/23/2019

Service Champions is wonderful!! They were the only ones that could come out right away, and were informative and fixed my problem right away! With a straightforward plan of exactly what would happen. Gavin was just awesome! Thank you so much!

Lisa K.

07/05/2017 12:00:00 SA

Rene did a great job evaluating our furnace and AC unit. He performed the maintenance required while diagnosing an issue we were having with air flow into one of our rooms. He was courteous, and professional. Most importantly, I was able to leave my home and take my dog to the groomers, and I felt completely comfortable having him in my home alone. He also went as far as to bring my garbage can in while exiting through my backyard. This guy gets an A+....

Burr S.

06/08/2016 12:00:00 SA

Don't even think about call these guys.
Had I succumbed to their high pressure sales pitch
for new HVAV systems, I would have
overpaid by 125%. These people should be investigated.
They are professional crooks. No other way to describe them.
Trust me.... BEWARE!!!!!!

Lovetta B.

09/07/2019 12:00:00 SA

Absolutely fantastic- Max was great. Knew exactly what the problem was and all is fixed and running. Service: EXCEPTIONAL!!!

Shruts H.

06/09/2016 12:00:00 SA

Horrible and extremely rude customer service. They promised me that I could use the $69 diagnostic fees towards any repairs, and when I called them next time to use that money towards repair (changing the air filter) they started making excuses and finding ways of making more money(only because i was not ready to spend more on replacing the hvac unit!!!) Moreover their supervisor had no manners or eticates to talk to a customer. This is a place people should stay away from. They lure you into spending more money vs. going with your needs.

Cathie M.

05/06/2016 12:00:00 SA

We received a promotional letter in the mail from Service Champions to perform a Tune-Up for our air conditioner. They offered this service for $88 with a written guarantee that your cooling bill during the next five months will be at least $88 less than last summer (giving you a 100% return on your investment.

Their marketing sounded great - so we decided to take them up on their offer for a Tune-Up. What we got was an INSPECTION; they worked through a list inspecting the equipment and then offered to do work for additional costs (up to $800). They didn't do ANY work; they did take the air filter out of the return unit to show me how dirty it was and then tell me that I should replace it.

This well-priced offer for a TUNE-UP is no more than a way to come in and make suggestions to up-sell you. If that's what you need - that's great but, if you actually think they are going to do any work, don't make the call. I think I will keep track of my air conditioning bill for five months and, if it is not less, request a refund. If it is less, it won't be because they came out.

Check I.

06/07/2016 12:00:00 SA

5 Stars for initial service and getting a tech out to look at our dead A/C the next morning in the middle of the first heat wave of the year.

-5 Stars for the fact that the tech(Jordan) most likely lied about the extent of our A/C woes and tried to up-sell us into equipment we did not need(saying our fan motor was seized) and possibly replacing the unit. Shameful, I am very certain this wasn't a case of misdiagnosis, stinks to me of very unscrupulous behavior.

Luckily we have a friend who is an experienced and very good HVAC tech who saw through this line of BS. He came out, replaced the capacitor(correctly identified by Jordan as being no good). The A/C unit started better than I have ever seen it before, surprise surprise, no seized motor.

Avoid Service Champions like the plague, they may nice and easy to deal with but you are going to pay for it, big time!

John S.

05/11/2014 12:00:00 SA

Instead of a Simple A/C Clean n Repair service with cleaning the coils, change the switch and recharging the freon, technician lied and said the compressor was shot, it cost me 50. To gladly send the dishonest SC tech away.
They tried a similar prank on in-law and again second A/C tech from Furtado found the SC tech did not tighten service valve which was the location of the leak.
Then SC kept calling and hassling me that I had to call main office to get off their calling list. It was like it was never going to end.

AD S.

05/03/2016 12:00:00 SA

I had signed up for their annual membership, which included quarterly inspections. Problem is, with this membership, it is just difficult to get into their appointment book.

First they would not give you an appointment for weeks, and then they will change the appointment and not show up. And when you call, they will apologize and say it might have been a mistake. It would have been okay, if it was once, but they did it multiple times. Finally, I just cancelled it, and didn't even get my inspection that I paid for.

Second, they inspected and found a broken duct in attic. When I asked them to repair, they don't repair one duct. Gave me two options, 1 to replace [$16k], 2 to repair all connectors {$2k}. No options in between. I went to Orchard supply hardware, spent $20 on material, and with the help of youtube video, repaired it in 15 minutes.

Yes, they are really nice people. But, I think they don't add any value.

Pamela B.

11/02/2017 12:00:00 SA

Ryan, with Service Champions, serviced both of my heaters today.
Ryan is professional, thorough, and a complete gentleman. I hope to see Ryan next year for our furnace tune-up.

Suzann E.

10/21/2017

Donald Potts just completed a two part job on my furnace. I am so happy to have this
issue resolved before winter is here. Donald was a great technician and he pays careful
attention to requests of the customer. I will be requesting Donald for future service if needed.
Service Champions is always responsive when I have an issue with my heating or cooling.
Highly recommend.

Craig F.

3/24/2016

My heater stopped working. I looked around a bit for somebody to take a look at it. These folks talk all about how great they are while on hold and are certainly friendly when they show up but that's where the fun stops. They charge $69 to show up and tell you your furnace heater is that old that maybe you should get a new one. Then after 5 minutes of testing we got a estimate of $942 for 2 parts anticipated labor of $500? For about $115 in parts from amazon and about a half hour watching the YouTube video everything was working great. I don't know a thousand percent markup doesn't seem fair :(

Guy N.

04/01/2019 12:00:00 SA

I went for the tune-up service fall 2018 and found the service professional to be knowledgeable and professional. I signed up for the MVP service and, after a large gas bill this year (cold weather), arranged for a check-up in March 2019. A different service professional visited but was equally knowledgeable and helpful. The only odd thing was that he broke the igniter during his check-up which resulted in a 260USD bill to me (part discounted from 3xx USD). To my uneducated eyes, this igniter is probably worth 25USD cost. He was honest and professional and kindly did some extra work cleaning up thermostat wiring, but I was left feeling it a bit unfair - if I hadn't arranged for this check-up, then my igniter wouldn't have got broken by his handling and the furnace overall is running fine according to his diagnosis. Like another reviewer here, I'm being warned about oil from the blower motor - I hope next time, the blower motor doesn't get broken during a routine service. If a simple igniter replacement is 260USD, I'm guessing the blower motor will be thousands.

UPDATE. Following Alicia's note to this review, after calling her I want to say thank you for addressing my concern expressed in this review. This was great service follow-up and I can recommend Service Champions for the overall service they provide. Yay, I'm a fan!

Cheryl B.

9/15/2017

I have used Service Champions for over a year now. I love having the security of knowing that if my heating or A/C went out, they would be there immediately to fix it. I am extremely impressed with the professionalism of the organization. Scheduling and automatic monthly fees are breeze. Ryan came out today. He was very polished and prompt. He took pictures of the equipment and made a recommendation of service for better performance on the air conditioner at a minimal cost. He was friendly and engaging, and a pleasure to do business with.

Stephen S.

6/14/2016

Had our AC stop working at one of our properties. Called service champions out of Pleasanton because they have help us many times and they have always taken great care of us. At our other property, we had many problems with our unit and it took about 5 different service calls to find the problem. I know that sounds bad but they took such good care of us and tried serval different things to fix the problem without throwing a bunch of money and parts at it which takes trial and error and time. In the end one guy climbed up in the attic and found a short where a wire was rubbing metal and also replaced the circuit board due to a burn mark which finally solved the problem. Anyhow, today Peter Donovan showed up and was very helpful and professional and solved our problem quick. Can't say enough good things about these guys. Thanks.

Erika Y.

05/05/2016 12:00:00 SA

I called Service Champions for an AC unit that wasn't blowing out cold air. Ian arrived promptly at the beginning of my time frame. I even received a call 30 minutes before just to let me know he was on his way.

My AC is original to the house which was built in 1992. It has been on its last legs for a while now, and I dreaded the thought of having to replace it. Ian was very helpful in explaining the options, what would work best for my house and comfort level, etc,... He didn't use high pressure sales tactics, and seemed to genuinely care about the best outcome for my situation.

I am a repeat customer for Service Champions, and I can't say enough good things about this company!

Joan J.

02/05/2016 12:00:00 SA

The tech was very nice but talked me into a service contract I didn't need. He told me I could cancel anytime, we went over the front of the contract (shame on me for not reading the back but I took him at his word). Tried to cancel 6 mo.later but was told I couldn't. She even admitted there was a problem that has since been fixed, but still wouldn't cancel it.
The moral of the story is there's no such thing as a good deal & don't sign any conttacts!

Rhea O.

05/04/2018 12:00:00 SA

I recently reached out to Service Champions. Diagnostics showed we needed the control furnace replaced - equipment will be bought thru them. They gave me a quotation of $1,031 which includes diagnostics, furnace control and 1 year membership fee. I went ahead and signed all the papers but everything went south after that. Sunday morning i called to confirm my appoinment that same day 3-6 pm, they said it's not in their records. I insisted that i did and they should send someone over. I was told they need to contact the manager because she cannot directly contact the technician. Eventually she told me the manager hasn't replied to her voicemail yet. I decided to cancel everything and found another company who had the same findings but quoted me for only $497! Exactly for the same services. I'm glad service champions messed up their scheduling and pissed me off. I saved a lot of money!

Christy S.

11/10/2018 12:00:00 SA

Excellent service and great technicians! Will definitely recommend this awesome company!

Barbara B.

5/18/2018

I have a stack of about 6 on my counter, got another yesterday. It should be a crime to continue mailing when multiple requests to stop have been ignored.

Lex L.

12/22/2015

I'm a prior customer. Would NEVER use them EVER again. They wanted $1300+ for services that didn't need. I paid $575 for the needed work. AND had other quotes for $568 also. This started with a $69 service call. OUCH!!

Deceptive sales practices in my opinion. HIGH priced.

They tried to sell services I did NOT need.

They wanted $1300+ for the work need to fix the problem and to clean blower. After negotiating the total cost went down to about $1075 (including service call) but only if I bought the 1 year service package!!!!. This equals I do NOT trust them.

Also tried to sell me a NEW furnace too. Wanted to make an appointment to pitch me for the 'new furnace'... etc. I opted for the $69 for the service call.

(To be fair... when I called and talked to a supervisor he said he would try to meet a competitors price as he wanted my business - SORRY trust is lost FOREVER - I don't need them to give me the business.)

I RESENT being told that I need something that I DO NOT NEED.
(A lie is a lie - whether by omission or commission). HVAC stuff is like Greek to most people.

So you (the poor hapless customer in need of getting his/her heater -AC working again) listen to the tech guy and go, wow- sounds like this is going to be costly if I want to stay warm this winter. Horse ****.

GET A SECOND OPINION OR THIRD IF NEED BE. AN HONEST COMPANY WILL TELL YOU WITHIN A DAY OR 2 WHAT THE COST REALLY SHOULD BE FOR THE SERVICE - IF YOU REALLY NEED THE SERVICE!)

I needed one motor and associated misc. parts that go with it. If the sales pitch was successful, without any push back on my part, I would have been out about $1300. Think about the folks out there that would have just said - oh gosh, well lets get it done - it sounds important. I find no trust here. (The previous tech that came out a few years ago was straight up but he was not available... Can't trust one SERVICE GUY FROM THE COMPANY - CAN'T TRUST ANY OF THEM. Seems like this is the way they train the employees?)

DECEPTIVE SALES PRACTICES in my opinion. If this was MY company I would tell my employees NOT be misleading. Oh yeah... there was some dust on the blower. Yeah... my furnace was over a decade old. But guess what??? Dust gets on blowers. It was NOT bad enough to recommend cleaning it. And there were NO signs - NO evidence - that the furnace was going to break anytime soon. Save the sales pitch for when it blows up.

I used AJ Cooling and Heat in Union City. He fixed it the day after he received the part (he ordered it) and charged me $575. Told me the blower was NOT in need of cleaning. I say the evidence (very little dust) and agreed with his conclusion. Also Jose at AJ Cooling and Heating told me the furnace was fine for the house and my model had a history of being a reliable furnace. ZERO need to consider replacing at this time. I had 2 other completely independent HVAC guys look at the heater and they told me it was great!

Lets see... Fix the problem at hand and have a blower cleaned (that is not in need of cleaning) and maybe buy a new furnace I don't need for about the price of a used Buick (yeah... that's what I need to do!!!) OR get a second opinion. Hmmmm.... Think I'll go for the 2nd opinion. Really glad I did.

After the OVERSELL I didn't trust the original diagnosis. (It was correct BUT I still didn't trust them.)

As a previous customer - they lost me and any recommendations in the future (prior service years back, was well/high priced but satisfactory)...

This excursion was only $69 - but it could have been worse. BUYER BEWARE.
Also - It took them 5 days to fit me in for the service call.

Jasmine S.

10/21/2018

Hector Garcia and Yovanni came back to check my furnace and clean a filter -- once again really pleased with the professionalism and courtesy from both. I am really pleased with this Company and I am really glad that I chose them. I needed work on my AC, and while that was an unpleasant surprise, Hector made needed repairs. I am very satisfied with Service Champions and the employees.

James G.

12/04/2015 12:00:00 SA

The phone number on my service contract says call 1 (888) I'm happy. I am not happy. I wanted to be happy. I really wanted to love these guys. I wanted to recommend them to all my friends. Unfortunately, they flaked on me. I did what I was supposed to do. I got multiple bids on my furnace replacement. They were far from the cheapest. In fact, they were astronomically high on the initial bid. Ultimately, we negotiated down to a reasonable price when I showed them a lower bid. I still ended up paying more than I anticipated, but it was because they sold me with their service. The initial representative was prompt, knowledgable, and professional. He asked me what I needed from a contractor and told me they could deliver. This was important to me since I have had some subpar experiences in the past. Maybe it is partially my fault for letting them schedule around Thanksgiving, but I kind of felt like they were pushing it on me...

First off, I have a fifty year old house. That means there was asbestos. Not a big deal these days, just have it removed. They normally schedule the abatement the day before the install. However, they wanted to do the install on the Friday after Thanksgiving. Therefore, the abatement had to be on the Wednesday before. They assured me the old furnace would still be usable for one day. It was not. The furnace was turned off for the abatement and it never turned back on. I might add that this was coincidentally the coldest day of the year thus far. My wife called Service Champions. They sent a tech out at 4:30 pm. He said we were lucky to be getting the furnace replaced as it needed a new motor and the repair would have been exorbitant. The install was still 48 hours away and my house was 55 degrees. He said they would normally loan us space heaters, but everybody has gone home already because of the holiday. They told me they would reimburse me if I go buy space heaters (hasn't happened yet btw, not sure how to go about that), but it was now after 5pm. My wife and I had family plans and warming your house with electric heaters is expensive and not really very practical. We ended up involuntarily leaving the house for Thanksgiving. When we returned, I felt like I was camping. I could actually see my breath at night...and I was in my living room.

Friday comes, Thank God. The install begins. Six hours later and I can feel warm air. The install team wants me to sign off and cut them a check. My wife asks where is our new thermostat. The one they install is not the one I agreed too when I signed the deal. The tech says he will make a note, inform the office, and someone will make an appointment to install the correct one. Why? Your office is literally 5 miles away. It is only 2pm. You said it would only take a few minutes to install the correct one. Why couldn't you do it that day. I write the check anyway.

One week goes by. I hear nothing. I call them myself. The next day I receive a call saying they would like to finish the install with the correct thermostat. I am told by Brandon that they will arrive between 3pm and 5...on a Friday. Nobody shows up. I call the office. I am told the install team leaves for the night at 5pm. I am told they will email the install team, but nobody will be available until Monday. My wife thinks we are now a low priority because they already have our money. She already wants to know why I chose them since they were by far not the cheapest bid. When you call the number, one of the first things they say on the recording is we arrive when we say. I have two children and not much free time. I expect the cable company to flake, but not a company that sells me on their customer service. Especially after I write them a very large check.

Maybe we are only talking about a thermostat, but frankly the whole experience was kind of stressful. The main point for me was that I voluntarily paid a premium for good service and I don't feel like I got it.

Also, I have been on yelp for years and never taken the time write a review. This was my first review because I was that annoyed.

Marilyn S.

6/18/2019

We have been customers of Service Champions for several years. Their representatives are always polite, efficient and thorough. Eric, the technician who serviced our furnace and air conditioner today, was no exception. He arrived on time, was very thorough in his work and explanations and was courteous and respectful.

Bin X.

12/11/2015 12:00:00 SA

Had Service Champions over earlier this year for a quote but eventually chose to go with a different local company. Far better pricing and work ethic, we are completely satisfied with the other company for a $15k new HVAC and duct work by the way. Though that's not the issue I had with Service Champions.

Since then a guy named Jason from Service Champion just kept calling me every a couple of weeks it's time to service your units. From summer into winter now, every time as soon as I started even hinting no the guy would just rudely hang up. I tried to tell him I do not need any service from him and stop calling me, he just hung up.

I may be biased to judge a company from the act of one employee but I can't imagine working with such a company myself.

Jessica G.

6/29/2017

Jacob came out to do a checkup/tune up on our unit today. He was friendly, knowledgeable and thorough (and very tolerant of my little munchkins running around). The only reason for 4/5 is my appointment was supposed to be two weeks ago and had to be rescheduled by the company due to scheduling conflicts.

Corinne S.

2/17/2016

Today I had both my heater/air serviced by Marc DePretis. He came on time and was extremely courteous and explained what was going on and how to rectify the issue. I truly loved how he explained everything in detail. Very patient and always professional. I definitely recommend Service Champions! And, if you're in their Pleasanton service area request Marc!!

Jordan L.

3/25/2018

Got appointment for their promotional checkup. Service people showed up and checked the outside air conditioning unit. When the checkup was finished, we didn't schedule a follow up service. Later we found out that they did not put the cover back on, with screws scattering around on the ground. I had to put the cover back by myself. We really do not trust this company for another service if they could not even do the simple thing right. Do Not recommend their service.

Sara W.

11/28/2015

Not impressed. Called to get my heater fixed (currently 49F in my house) and the earliest they can service us is Monday 12/7. What a waste of time on the phone. You should probably lead with that. I have a 6mo old at home so that's just not going to cut it. Called another local HVAC; they'll likely service us today. That's what I'm talking about!

Janet S.

07/08/2016 12:00:00 SA

I would give them 10 stars if I could. They are a great company with exceptional service. The person who called me was extremely nice and gave me time options for the guys to come do maintenance work on my A/C system. Kyle and Joel are wonderful guys! Very respectful, knowledgeable, helpful, and skilled at what they do. They were diligent when working on the furnace and kept me updated at all times to let me know what they were doing and why. They also made sure there was time for questions. I hope they return and perform the same service at the property I rent. Highly recommend these guys and company!!

G T.

1/21/2018

I saw the $88 tune up promotion flyer and thought I would be a tune up which would make my furnace more efficient. However, when the technician came and did the check up, he told me my system was really old and it would probably cost around $5000 repair or replace a new one. I didn't see him doing anything but testing a bunch of stuff and find faults at my furnace. When I asked the technician if the tuneup would really save my energy bills for $88, he told me given the age of my system, it may not save that much. At the end, he keeps telling me to purchase their MVP program, which he claim would save me repair cost down the road. I felt like the flyer is using a fish and switch technique, which lure the customer to call and request for a tuneup service and later sell them a Mvp membership, new furnace and ducking.
Now I spent $88 for someone to tell me my energy bill won't go down that much, and I need to replace my furnace and ductwork. Isn't that something the technician will tell you when you request for a free quote when shopping for a new furnace? Totally not recommending their tune up service;(

Ashley K.

4/23/2019

David Urrutia came out today. He was prompt, polite, and very professional. He was extremely helpful and detailed. I would highly recommend him personally. Great experience

Josh M.

1/18/2018

This company does not care bout the customers home,I will never ever let there tech in my home again foil language employees with no respect this is the worst hvac company there is,All the care bout is making money they will never care bout customer service, taking advantage of the senior citizens saying they need more work when we don't never repair anything correctly.DO NOT USE COMPANY

Steve S.

04/05/2019 12:00:00 SA

I recently had an annual service from Service Champions. I have to say, this firm remains a great choice for your HVAC needs. David U. was the tech, and as with past technicians, he was professional, through, and on time. There is no hard sell, and they are responsive to your needs, as well as cost considerations for any recommendations. I will continue to be a customer for a long time.

Ruthy S.

07/01/2020 12:00:00 SA

We recently had air conditioning installed by Service Champions. In addition to the air, it was necessary to have asbestos covered ducting removed and a radiant barrier installed in our attic. The abatement went well, (ERI was the contracted company)-they even removed garbage that the previous owner of our home had stashed under the house. The radiant barrier was contracted out by Service Champions. The installer for the radiant barrier did NOT cover the entire attic, as we have a tri-level home, and some areas he claimed were inaccessible. (Mind you, my husband has crawled all over the attic.) I pointed out to him that the barrier was not fully installed and he said that if we blew in insulation, it would cover the areas he neglected to do. I said we had a radiant barrier installed IN LIEU of blown in insulation and his supervisor would be hearing from us. My husband called the supervisor, who agreed that the installation was incomplete, and that he would give us a great deal on blown in insulation to correct the problem. He said Service Champions would call us to schedule the installation of the blown in insulation. A week passed. No call, so my husband called. After much run around, we finally got ahold of a supervisor at Service Champions. We are currently awaiting a call from yet another supervisor. We paid CASH for the air, abatement, and installation of the air conditioner. Now that they have our money, we're being given the run around. I don't recommend paying them until EVERYTHING PROMISED has come to fruition. In fact, I don't recommend them AT ALL, they do not stand behind promises made by their subcontractors.

Fran S.

3/26/2019

David U was very helpful, friendly and accommodating I would have liked my thermostat reset from the reminder to 'change filter'.

Dk P.

6/20/2018

Nicholas came out today for a preventative inspection. He was very polite and extremely professional. He did a thorough job and explained everything very clearly. Almost like an HVAC mini-course. Everything was good but if we ever require maintenance we will request Nicholas as our technician.

G.D. C.

6/22/2019

I want to give a shout out to two hard working Service Champion Installers, Jacob Duro and Michael Lelome!! They did an outstanding job in removing the old duct systems I had in the attic and replaced with the new PureFlow Duct system. Also, they did THE GOOD DEED by installing smoke detectors for me in three of my bedrooms before they starting their job, which was not included in the job order. And at the end of the day when the job was completed you'd never knew I had work done since they cleaned up everything exceptionally well... Exceptional company. Exceptional people. Exceptional work. I am so pleased that I found Service Champion, because they truly are all My Champions. Great service, always professional and courteous. They stand by their customer service and workmanship and it really shows. I guess they aren't Service Champions for nothin!...Whoops!!! Forgot to mentioned all the office staff that helped me with every question I had.... THANKS TO YOU ALL!!!! Gloria Contreras

Namita M.

11/25/2017

I received quite a humorous sales pitch letter from Service Champions. I called them up to have maintenance service done on my furnace for $88 - pretty reasonable. The guy checked everything out and said I need to replace the battery as it was leaking oil. I said sure just do it but then he said the cost of the battery is $324.00 and I said STOP - this tiny thing can't cost $324. I wrote the model # and the make (GE Capacitor 27L566). Googled it and guess what? The retail cost is $8.68. The technician claimed no knowledge and said he quotes what the company says. Unbelievable!!!!!!

B J.

6/23/2017

Our service rep Jonathan was absolutely amazing. He came in, was very friendly, got straight to work, kept Everything clean, and answered all of our questions completely and thoroughly.
The company however requires you to sign a contract that Auto renews every year. They do not tell you this in advance. You only know when you have to sign the paperwork as you pay. You cannot pay cash so you have to give them a check or credit card and they will Auto renew from that. I'm happy to do business with this company because their technician was great! However I do not like to be forced into a contractual situation with anyone. My continued use of any company should be my choice.

Heidi N.

6/20/2017

Unfortunately our AC went out in our home yesterday. We called Service Champions because we heard they were honest. A gentleman named Jarred H. Came out within a half hour and went through our system thoroughly. He was very honest about the problem we had and advised us of all the avenues we could take to get the problem fixed. It was not good news, and Jarred was very sympathetic with our concerns. I really appreciated Jarred's honesty and willingness to help us choose the best option for us. Service champions might be a little more expensive than the rest, but they guarantee all of their work and they make sure that all the work they do has permits. I didn't mind paying a little bit more for peace of mind. Jarred was knowledgeable and very friendly.

Valerie B.

08/07/2016 12:00:00 SA

I'm relatively new to Service Champions and have purchased the Maintenance Value Plan for my heater and air conditioner. My service technician is and will only be Lar Heng. I am completely impressed with his knowledge of his job, thoroughness to details, professionalism and willingness to explain what he is doing, why and what results are ideal.
I would give a 5 star to Lar but can only give a 4 star overall because of the schedulers of appointments. On multiple occasions, I have scheduled an appointment specifically with Lar and on the day of the appointment the schedulers try sending a different technician. It is very frustrating when I schedule an appointment with a specific person, they confirm it will be that specific person and yet they blatantly ignore it and try sending someone else on the day of the appointment. I like sticking to one technician for work when I find someone who I am comfortable with. I don't believe that is asking too much.
Otherwise, I am pleased with this company.

Karen V.

01/01/2016 12:00:00 SA

I chose Service Champions at the recommendation of a friend who was very pleased with their maintenance contract and her new furnace. I had also met Roberto Moya and listened to his comprehensive presentation of options prior to their purchase.
When I called for an appointment the office staff was pleasant, helpful and able to schedule an appointment quickly.
My service technician was Mike Macias. He arrived on time, was personable, knowledgable and efficient. The whole area was protected while he worked and shoe coverings worn coming into the house. It was cleaner when he left. He clearly explained and visually documented each step of the process so I could understand. At no time did I feel pressured to buy a new furnace, just valued with a clear picture of my choices and the ramification of the choice.
Mike introduced me to his pleasant, personable, expert teammate, Joel Acebu. Joel clearly and knowledgeably showed me the alternatives of repairing vs replacing my furnace. When I decided to buy he was able to negotiate a good price.
It was clear they all enjoyed their job and were proud of the company they worked for.
I recommend Service Champions and would use them again.
Karen V

Ccab R.

1/22/2019

We had David come over to our house twice in a week, once for a maintenance cleaning and the next week for follow up on a filter. When he first came by he did as per usual but then I threw him two curve balls on what our furnace/heating system was doing and he was so good! WhT he didn't know he contacted a resource immediately and got me an answer and fixed the issue. He came back the following week with new filter that he had ordered and we threw him more curve balls and with a toddler and dog and cat and nanny in the mix and it didn't even phase him. He was pleasant, professional, efficient, and just flexible with everything. He even made restaurant recommendations for our takeout hahaha! David is awesome, pretty awesome experience if you ask me!

Derek H.

07/01/2015 12:00:00 SA

These people are terrible, both the manufacturer and the distributor of Amana Air Conditioning products tell me that the process for swapping out a compressor under warranty is for the technician to perform the work, swap out the compressor, and then Service Champions would then do a like for like swap at the distribution company. TWO SEPERATE PEOPLE WITH NO CONNECTION TO ONE ANOTHER TELL ME THIS, yet Service Champions (hardly champions) tell me thats not how it works, then they just tell me to call someone else and that they cant help me, and that they dont understand the process of all the manufacturers warranty programs. Hopefully this reaches Kevin Comerford and he calls me to discuss. TERRRRRRIBLE EXPERIENCE. The guy at the Goodman distribution started laughing when i explained this to him.

Terry F.

7/20/2010

Definitely use them if you want to continue to receive sales phone calls from them once every 2 months. Annoying. Never using them again.

They did an average job. Not terribly friendly.

Joe C.

12/28/2008

Update: I received a call from the owner regarding my service complaint and he offered a refund for the service call. I appreciate the fact that Kevin is trying to followup and make things right so I give him and his company props for that.

Don't call this company. I made the big mistake of not checking with you fellow yelpers reviews about this place first - MY BAD! I called this place based on a Diamond Certification rating that gives them a high rating for customer satisfaction - I can't figure why. They sound great on the phone with excellent service and they will give you a prompt appointment...after that it all goes down hill. They are listed as a heating and repair company - yet the tech wouldn't give me a cost for repair only hinted that what I NEEDED was a new furnace $6,500 or more. I was promised a call back later when I pressed for a repair estimate and 1 week later I am still waiting for that call. Evidently they will gladly take your money for evaluating your repair needs of $68.00 yet they won't provide said estimate....sounds like the BBB needs to be advised of this practice.

Joyce T.

12/31/2013

No complaints here...Bob came out to service the unit for $88 and, of course, recommended a new furnace....after he showed us a live video of what was going on, we decided to get a new one. Could have gotten other estimates, but the one we received seemed fair and it was for a Lenox, which we feel is an excellent brand. They installed the new Lenox furnace quickly and neatly the day after Christmas...

A great experience overall. Would recommend.

Sara S.

12/27/2018

I had Yovanni and Eric out from Livermore today to do an annual service on my heating unit. They were fantastic! They were easy to have around, and they were very thorough. They also swept my garage which was full of leaves and I was so pleased and surprised--they really went the extra mile. Highly recommended!

Fumiko C.

9/21/2009

My experience with Service Champions was very unfortunate. The person who came to fix my heater believed he could fix it, but after much tinkering and even a ride to the hardware store (I drove), he ran out off & drove away. It was a very strange encounter. I ended up having to call another company that was actually able to complete the repair.
P.S. the owner of the company, having read this review, has been extremely generous in offering to make amends for my strange experience. I believe that I just had the misfortune of dealing with an incompetent employee. Let's just say that your own experience with this company could easily be better than mine. Certainly the owner is very interested in having the company live up to its name.

Prasad D.

6/29/2013

I have their silver membership from last one year.
I did regular maintenance and purchased most of recommended parts & services.
Technicians are knowledgeable and well trained. They always educated me about preventive care.
Last weekend, during heatwave my ac stopped working. For some reason, I couldn't contact customer service and hence I couldn't get help from Service Champion.
I expressed my concern and Services Champion management has immediately looked into the issue. I am very impressed with the customer care demonstrated by management.

Tom S.

12/11/2018 12:00:00 SA

had a problem with my furnace called several companies to come out most of them said it will be a week before they can come out. i called Service Champions and they told me 4 days so i said okay. They sent out a man named Ben Fuller. he found out what the problem was and told me he had to order a part which would come in a few days since it was comming from Portland. He called me a few days latter and told me he was going to pick up the part and could install it after lunch. I told him i would be gone for the weekend and he called his office and set up an oppointment for Tuesday morning. He installed the part and them felt something was wrong so he took the part out and found the heat value was partially blocked from a spider web so he cleaned it out and i have heat know.Ben is a very nice guy a d will work hard to satisfy you I highly recomend Service Champions for your furnace or ac needs

Shelly S.

12/10/2018 12:00:00 SA

Service Champions is awesome, Awesome, AWESOME! Had my regular winter service and all was great. Then a couple weeks later I heard a high 'whine' noise. Being a proactive person (not wanting it to turn into bigger problem), I called them. Felt kind of silly trying to explain to Mark (by the way, he's great) what I was hearing. Of course, the noise didn't happen right away, however, Mark was able to hear it, fix it, and now all is well. I'm forever a customer of Service Champions!

John Z.

8/15/2017

Further to this - the San Jose building inspector came out to check the install and it was NOT approved. Turns out the earthquake strapping was not done properly. So now I need to get that fixed and then have another inspection. A real waste of my time. You would think if you were in the water heater replacement business one of the main things you would need to know is how to properly earthquake strap the water heater!

Karren M.

11/08/2017 12:00:00 SA

Kyle S. came out today for a Furnace inspection and Tune-Up. Service Champions called last night to confirm our appointment, and this morning to tell us Kyle was on his way. He arrived within the time frame and was very professional from the moment he walked into our house.
His shoes were covered and he took every measure to ensure cleanliness during his work. At the beginning he verified what we wanted done during this appointment. We had some concerns with our heating system. He told us what he would do look into those concerns.
While inspecting our home, he took photos to show us, as well as pointed things out, positive and negative, within our system. Kyle was not pushy on a system overhaul, instead he presented us with options and was very thorough with his explanations. We highly recommend Kyle and Service Champions after this service appointment and look forward to working with them in the future.

Franklin B.

11/28/2018

I've been searching for 3 years to have service contractor to help me on my air conditioning that i can trust and will do a good job and most of them are just trying to rip me off and the last one I kick them out of my property out of my frustrations. Finally, I found and try SERVICE CHAMPIONS and see what they can offer me and I finally found what I'm looking for. Tim (service Technician) went to my house and assess my HVAC, very knowledgeable, honest and up front, so I decided to have it quoted and Paul Lozano is very friendly, honest, knowledgeable made the assessment and provided me with reasonable and affordable price. Matt and Chris (service technician) came on time and did an excellent job, clean work, outstanding trainer to show how to operate the console, very nice people.....well done SERVICE CHAMPIONS and you guys are CHAMPIONS over all. you guys deserved 10 stars from me.

Mernz C.

9/21/2015

Jim came out to talk to me about getting a new condenser after ours went out the other day. He told us about the Cal first program and we went for it. Glad we did! Jim even remembered my sons name!!

Brittney D.

06/06/2016 12:00:00 SA

Used them for the first time and found them to be wonderful! Easy to make an appointment with a very friendly staff. Confirmation call a day before along with a call when service technician was 30 minutes out. Friendly, Knowledgeable, and Helpful.

Ashwini K.

10/09/2017 12:00:00 SA

Kyle from Service Champions visited us yo a tune up of furnace. He was pleasant, knowledgeable and confident in his work. I would recommend him.

KK L.

12/23/2010

I want to reverse my review.

I reluctantly ok'ed the tech to continue the planned work.
I was indeed pleasantly surprised by the professionalism of the tech Jason C after he arrived.

Jason spent almost 2 hours thoroughly examined the whole house as well as performing the scheduled furnace maintenance. He found a big corrosion in the air duct plus some rodent nets.

Jason was very patient and courteous. He offered me a free visit this time due to his late arrival. He will come back with reasonable good proposals how to fix the air ducts. I asked him to give good discounts.

I will continue to engage biz with Service Champions as a first time customer. They appear to be sincere and professional.

=======================
Called the day to confirm apt.
Receptionist kept telling me the tech is coming

Waited past the 2 hour window and tech did not showed up.
Called Cookie the receptionist to cancel but no one picked up.
Receptionist not very friendly

Decided to leave home since need to pick up kids but then tech suddenly showed up.

Threw all my schedules into havoc.

Won't do biz again due to lousy schedule commitment.

Karin W.

11/14/2009

Service Champions installed a new energy-efficient furnace and air conditioner in my condo two years ago. The furnace was located in a very difficult-to-reach spot (15 feet up in a tiny closet in my master bedroom).

The technicians who installed the furnace and the outdoors air conditioning unit were polite, punctual, and did a great job. I also got an excellent deal on the purchase and installation by having the work done in the off-season (February).

I've been very happy with both heating and cooling in my condo, and my PG&E bills went down a LOT (from $90/mo to about $37/mo). I'd definitely hire Service Champions again.

mendi G.

07/05/2011 12:00:00 SA

They look prof, but at the end the tune up is basically clean up the filter which I can do by my self.
The technician joke usually the AC will break down on the hottest day like 4th of July, and what a coincidence it did, 2 weeks after they do the tune up, on 5th of July, the AC not cold anymore.

The company basically only selling membership and keep telling me the AC is too old (14 yrs), I refused the membership, I only need the tune up and I regret that I did this with them since now the AC is just blowing regular air.

--------------------------------------------------------------------
July 6th:
The Owner Kevin email me and offer to refund my money and offer to fix my AC, I will see what happen.

Jason B.

04/03/2011 12:00:00 SA

A few weeks back when the weather was much cooler than it is now, my family noticed our home was not getting warmer, no matter how high we turned up the thermostat. The backroom of the house felt like an ice box!

My wife called Service Champions and luckily there was someone already in the area that would soon be done with the job they were on. Within about 20 minutes, a young man named Kyle showed up. He was even gracious enough to put on a pair of disposable shoe covers so he didn't track any footprints or dirt into our house. I thought that was a nice touch, considering most home service professionals I have dealt with over the years just walk right in.

Kyle immediately went to work by checking the furnace, replacing the filter in or hallway (which was completely caked and I have no idea how any air was even getting through that layer of muck!), checked for consistency in the air temp from each of the vents throughout the house and noticed quite a difference the further he got from the furnace. He ended up finding a problem with the ducting, which wasn't a surprise because I knew how old it was, plus we do store some boxes up there and we may have dropped one on the ducting while we were putting our holiday decorations back up there. Kyle also found a small problem with some sort of device that helps control the furnace. He even let me watch him as he showed me how he tested for the problem on the bad one, then installed the new one and explained to me it's a fairly common problem with the furnace I have (the model and age).

Kyle was able to crawl up into our attic, maneuver around a bunch of boxes, fix the ducting, fix the furnace issue, install a new filter and even give me some valuable knowledge and recommendations, all within about an hour. Maybe he had another appointment he had to get to, but the speed and efficiency was amazing!

We then chatted about potential issues down the road with the furnace, which I kind of already knew about, but have been putting off because of money. However, I did decide to sign up for their Platinum package of service so now I know I am in good hands. Once Uncle Sam pays us back, we will most likely be contacting Service Champions again to have the furnace replaced. And I will definitely be asking for Kyle to perform the replacement!

Scott T.

12/14/2011

Well...I was contacted by Cookie at Service Champions the day after I posted my Yelp review. She could not have been more apologetic and helpful in trying to correct my experience. Within days, I had 2 technicians come to diagnose and fix my problem heater. Because the unit was older with little information on wiring or model # for that matter, they had one of their best techs come out and fix them problem. Interestingly, he needed no new parts to get the unit working. All of this was done, and because of my poor experience with the initial tech and sales rep, there was no charge!!!

I guess the message here is that there will always be unscrupulous factions within a large organization (like Service Champions) who are more concerned about making a sale than taking care of customer needs in a cost effective manner. The bottom line is...they really do care about service and having happy customers. Actions speak louder than words, and they backed up their service by getting the job done ultimately.

Oliver H.

12/17/2017

This is my first time using Service Champions. I made an appointment for Service Champions to come out to do a maintenance on my furnace in my home. They called me a few days before to confirm my appointment. I would recommend Kyle Auer for your technician. He was professional, friendly, and knowledgable. I appreciate him taking the time to explain the process of the maintaining my furnace and my options for the future. Thank you again, Kyle!

Homiyar W.

08/06/2010 12:00:00 SA

After calling a service organizations, I chose Service Champions based on their prompt response. When they had to cancel my appointment due to unexpected staffing issues, they promptly accepted responsibility and did not charge me for the entire service call that was rescheduled for the next evening after my work day. Ryan arrived promptly at the scheduled time and tuned the HVAC and furnace, removed the kinks in the duct work, and left only when we were entirely satisfied with the responses to our concerns. So much so that we signed-up for the yearly maintenance plan.
I would highly recommend their service.

Leah B.

08/03/2015 12:00:00 SA

Kyle Steffenauer was great! Our AC stopped working on the hottest day of summer and Kyle came to our house within hours and fixed it. Kyle was extremely professional, knowledgeable and helpful. We were very happy with our service.

Stu S.

12/16/2012

We have used Service Champions for a year and are very pleased with their service. We joined their $96/year club where you get a turkey, an annual furnace inspection and priority service.

Last week we had their service, which included cleaning the filter and an infrared camera inspection. Yesterday, the heat went out and we called them. They got a serviceman here within a few hours (it was a cold day, and I suspect they got lots of calls that day). He found a blown fuse on the furnace, probably due to the previous tech moving a piece during the inspection, that caused a short and eventually a blown fuse. He fixed it right away and soon we were back to our toasty home.

We were pleased to not have to wait until at least the next day, as I suspect most other HVAC companies would require.

Lynn W.

08/03/2018 12:00:00 SA

We had Jonathan Vargas come a few weeks ago to fix a problem we were having with an AC unit. He did a super job and cleaned up the work area beautifully. He went above and beyond to help two senior citizens. Today he came again to check on some things we didn't quite understand. He was so polite and kind and didn't mind explaining things in language we could understand.

Karl D.

05/08/2015 12:00:00 SA

Had the special A/C tune up done this week. No cleaning was done to my knowledge. It was supposedly found that we needed a new furnace due to heat exchanger cracks. Also that the condensing unit outside needed some work or be replaced. The tech was professional but also a salesman. Got a second opinion on the furnace etc. and yes some of the duct needs some attention in the garage and right under the furnace, but that was as far as he got ductwork wise. The tech didn't bother to mention that the heat exchanger if cracked, has a warranty that is still factory covered. Hmm . Would recommend always getting a second opinion for any major work.

Asha S.

6/14/2017

Excellent work. Reliable. Did a good work checking the entire house. Made sure that I understood what needed to be fixed in the future. Will recommend.

Doug M.

02/04/2017 12:00:00 SA

Probably the worst experience I have ever had with a company involved in home maintenance, construction or repair. They employ a workforce of children with little to no experience in HVAC. The Forman on our duct work replacement was no older than 23. They often have to return multiple times to fix a problem. Maybe the third trip they'll send someone who is old enough to drink. This company is exactly why industries like this need unions. Trained, experienced people with skin in the game not unskilled child labor that can't change a filter properly. The poor kids they hire don't have a chance. I could go on and on but I don't want to right a novel about all my bad experiences. I worked in the industry in sales for 10 years. I know competent people, these are not competent people. Don't piss your money away there are plenty of choices.

John M.

8/15/2012

Service Champions installed new duct work in my home recently and the experience was great! If you have not seen my previous review, allow me to digress just a bit. Our home was remodeled nearly a decade back. When they relocated the furnace we decided to add an air conditioning system since a new unit was required. Those installers did not do a very good job, mixing the old duct work with some added ducting to new locations. It was a patch work and never really delivered great air flow throughout the house.

About 2 years back I received some direct marketing material from Service Champions. This year I decided to use their service and was very pleased from their initial visit through the duct work I'm opining on now. Their first visit made a very positive impression so we decided to use their service to repair our attic duct work (both heating and air conditioning service are routed through the attic).

Now back to the duct work: I knew going into this that there were some problems in the attic and was very pleased by Service Champion's evaluation and solutions available to their customers. Once the problems were identified (by photographs and video clips), it was simple to choose the best repair for the money and schedule the work.

Their service technicians arrived on-site as promised and they completed the work in a days time. The impressive points were: they arrived on-time, they were wearing professional attire (not t-shirts and shabby clothes), they wore shoe covers in the home, and they cleaned up after the work was done. Someone was at home during the installation and they kept them informed about the progress and expected completion time.

When I arrived at home, after they left for the day, the house was much cooler than it had been in the past. And the thermostat had not been adjusted. It was still set for the same temperature it always has been. The air flow through the vents was much improved and all our rooms were cool. New dampeners were installed throughout the system so either myself, or Service Champions, can adjust air flow to the different parts of our home. The work was very cleanly done. Connections were smartly terminated, and I am no longer paying to control temperatures in the attic any longer (read: no more leaks!).

Thank you Service Champions for the excellent service. I look forward to your service in the future when I add or upgrade my HVAC.

Lilian K.

6/25/2016

Kyle showed excellent customer service and did a very good job.
Lilian

Ivan L.

1/24/2017

I had a service technician come in and took a look at the heater. My heater had intermittent problem of producing hot air. At that time the heater was able to produce hot air when the tech came. His suggestion was that I should replace the whole unit. It would cost more that $10,000 for a new unit. I did not believe that was the only solution. I had another company came in and they were able to had it fixed for less than $200.

Janice N.

9/25/2015

Peter D. came out to our home for a tune up and repair and was very professional and friendly. He was knowledgeable and took the time to explain how the parts worked and why the AC unit was not working. We did decide to purchase the maintenance plan and have the Home Performance Test done.

Gabriel and Gregory performed the test and were also very knowledgeable. We were already in the mind set to replace our AC/furnace unit since it was incredibly old. Gabriel pretty much held our hands from choosing the right unit and with the financing through the government PACE program. Never once did he go all salesman on us.

We were really impressed with the customer service and professionalism of the company and would recommend them to our friends.

Margaret K.

4/20/2017

I am so pleased to do business with this company. Good people. Great service. A raving fan for two years now. Thank you, Nick and Nathan. You are giving the industry a good rep.

Janette Z.

12/18/2017

This is the first Time my Mom called Service Champions and we are very satisfied with the service. Our Service technician is BLAKE K. We are so happy of the service he rendered to us today. Keep up the great job Blake!

Vicente M.

12/18/2017

We recently had our biannual inspection and had the wonderful opportunity to have Donald come and help us with this. He spent quite a while with us and also educated us on the ins and outs of our furnace. We learned a lot and feel much more involved. Thank you Service Champions for employing passionate people who still care. We can't see going with anyone else! Donald, you rock!!!

jerry h.

12/07/2016 12:00:00 SA

I've repaired my furnace 3 times since buying the home almost 20 years ago (IFC, ignitor & high temp sensor) I'm reasonably handy, but this time it was an error code 31 & it was giving me fits. there are a few things in the inducer system that could be at fault & I only have so many tools for testing & trouble shooting. I had Service Champions out for a system checkup about 8 years ago after receiving a discount coupon. the technician was polite & seemed knowledgeable. (looking back on that experience he seemed worried about something which has yet to be a problem) I requested a technician have a look @ the current issue & he discovered that the reset switch on a temp sensor had popped. he reset the sensor, buttoned up the unit & handed me a bill for $69 stating that the reset may fail in 5 minutes, a week or 6 months... there was no telling. no further attempt to trouble shoot the system was done. what I didn't know was that the unit had already gone into lockout before the technician left the house. another call for service was placed with a company that is Diamond Certified. after explaining to the technician what I knew about the current issue it took him all of 5 minutes to determine that the sensor with the reset button (the same one that the Service Champions technician simply reset) had actually failed. the shotgun approach of Service Champions resulted in a waste of $69 & 4 additional days without a furnace.

Kris K.

03/11/2010 12:00:00 SA

We had Service Champions out to repair our air conditioner yesterday and again received excellent service. They have serviced our AC 3 times now and turned the AC unit after Moore Mechanical installed it pointing the wrong direction.

Jake was extremely helpful and upfront about the repairs required. We purchased the Club Membership which really helped out!

Would definitely recommend Service Champions!

Lynn F.

5/31/2018

I just said goodbye to Avelino and Morjen of the Livermore location and wanted to share that they are terrific. Some remediation work needed to be done on our system and they showed up on time, toured the system and handled the issues quickly. I appreciate that they worked so efficiently and look forward to continuing to work with them and SC again in the future.

Jeanine F.

04/11/2017 12:00:00 SA

Jim Landis and team were amazing! Top notch from start to finish. Honest, hardworking and respectful. I would recommend them highly. I replaced my furnace, AC, ducting and insulation and they finished the job well in just a couple of days. Nice job guys! Tony and his install team were fantastic too!

Brenda D.

04/07/2017 12:00:00 SA

Nice to have Jonathan back again for our preventive maintenance this spring. We have used Service Champions in Pleasanton for years and knew we needed them again now in Santa Clara for their consistent and stellar work. Happy customer for years.

Amanda C.

4/16/2018

Shout out to my technician Blake from Service Champions Heating & Air Conditioning! After he checked our thermostats he figured out what the problem was and had it fixed for us in no time. Thank you so much for the quick estimate & response time!! Highly recommend this company.

Richard F.

9/22/2011

I am not sure what happened to my original post but it was labeled Buyer Beware!

A few weeks ago, I had Service Champions come out to replace a leaky A/C condensation pump and inspect the heating/AC unit. I was amazed at how much the work was going to cost so, i decided not to move forward with it and wrote a review on Yelp.

I received an email from the owner Kevin and we made arrangements to talk. I explained the situation and Kevin appreciated my honesty. He stated, This would be a good opportunity to learn from this and use it as a training opportunity for his team!

To make this review brief, Kevin and I agreed on a fair price and the work was completed to my satisfaction. The service tech offered and explained their service contract but I declined. That does not mean I may not do it in the future.

In conclusion, the owner Kevin really cares about his company and was willing to do what was right to make the customer feel valued. His customer service is excellent and I plan on giving his company another chance when the opportunity presents itself.

I hope this is helpful!

Regards,
-Richard

Deborah B.

01/04/2012 12:00:00 SA

Yelp helped! They saw my comments, immediately called me and admitted they'd fallen short. They credited me back nearly a third of the cost of their belated service call and promised to offer better service in the future. Really impressive attitude and clear they take their reputation seriously. A good sign. I'll give them another chance!
p.s. I still recommend that they have each employee spend a day and preferably also a night during the winter in an unheated environment as part of their customer service training.

Dave A.

7/20/2017

I requested a AC tune up. The day of the appointment I received a text saying the tech was on his way along with a picture of him. 10 minutes later Lee arrived. We talked a bit and he went to work. When he was done my AC unit was blowing cooler air and running much better. Lee took the time to explain what he did and answered all my questions. He was extremely courteous, respectful and knowledgeable. Service Champions is lucky to have him on their payroll.

Sreev D.

9/25/2016

Please do not do business with this company. They are just a bunch of thugs, who have no ethics. I had disputed the charge due to bad service (My previous review How my $200 Nest problem turned into $6700 issue.). They charged my card again mentioning I had authorized it and even though their service was included, Not even a single day they have called or shown up for the service. The service head clearly acknowledged over the phone they goofed up in estimation of the furnace output and has to be replaced but once they got the money they are MIA.

jerry h.

12/07/2016 12:00:00 SA

I've repaired my furnace 3 times since buying the home almost 20 years ago (IFC, ignitor & high temp sensor) I'm reasonably handy, but this time it was an error code 31 & it was giving me fits. there are a few things in the inducer system that could be at fault & I only have so many tools for testing & trouble shooting. I had Service Champions out for a system checkup about 8 years ago after receiving a discount coupon. the technician was polite & seemed knowledgeable. (looking back on that experience he seemed worried about something which has yet to be a problem) I requested a technician have a look @ the current issue & he discovered that the reset switch on a temp sensor had popped. he reset the sensor, buttoned up the unit & handed me a bill for $69 stating that the reset may fail in 5 minutes, a week or 6 months... there was no telling. no further attempt to trouble shoot the system was done. what I didn't know was that the unit had already gone into lockout before the technician left the house. another call for service was placed with a company that is Diamond Certified. after explaining to the technician what I knew about the current issue it took him all of 5 minutes to determine that the sensor with the reset button (the same one that the Service Champions technician simply reset) had actually failed. the shotgun approach of Service Champions resulted in a waste of $69 & 4 additional days without a furnace.

Kris K.

03/11/2010 12:00:00 SA

We had Service Champions out to repair our air conditioner yesterday and again received excellent service. They have serviced our AC 3 times now and turned the AC unit after Moore Mechanical installed it pointing the wrong direction.

Jake was extremely helpful and upfront about the repairs required. We purchased the Club Membership which really helped out!

Would definitely recommend Service Champions!

Lynn F.

5/31/2018

I just said goodbye to Avelino and Morjen of the Livermore location and wanted to share that they are terrific. Some remediation work needed to be done on our system and they showed up on time, toured the system and handled the issues quickly. I appreciate that they worked so efficiently and look forward to continuing to work with them and SC again in the future.

Jeanine F.

04/11/2017 12:00:00 SA

Jim Landis and team were amazing! Top notch from start to finish. Honest, hardworking and respectful. I would recommend them highly. I replaced my furnace, AC, ducting and insulation and they finished the job well in just a couple of days. Nice job guys! Tony and his install team were fantastic too!

Brenda D.

04/07/2017 12:00:00 SA

Nice to have Jonathan back again for our preventive maintenance this spring. We have used Service Champions in Pleasanton for years and knew we needed them again now in Santa Clara for their consistent and stellar work. Happy customer for years.

Amanda C.

4/16/2018

Shout out to my technician Blake from Service Champions Heating & Air Conditioning! After he checked our thermostats he figured out what the problem was and had it fixed for us in no time. Thank you so much for the quick estimate & response time!! Highly recommend this company.

Richard F.

9/22/2011

I am not sure what happened to my original post but it was labeled Buyer Beware!

A few weeks ago, I had Service Champions come out to replace a leaky A/C condensation pump and inspect the heating/AC unit. I was amazed at how much the work was going to cost so, i decided not to move forward with it and wrote a review on Yelp.

I received an email from the owner Kevin and we made arrangements to talk. I explained the situation and Kevin appreciated my honesty. He stated, This would be a good opportunity to learn from this and use it as a training opportunity for his team!

To make this review brief, Kevin and I agreed on a fair price and the work was completed to my satisfaction. The service tech offered and explained their service contract but I declined. That does not mean I may not do it in the future.

In conclusion, the owner Kevin really cares about his company and was willing to do what was right to make the customer feel valued. His customer service is excellent and I plan on giving his company another chance when the opportunity presents itself.

I hope this is helpful!

Regards,
-Richard

Deborah B.

01/04/2012 12:00:00 SA

Yelp helped! They saw my comments, immediately called me and admitted they'd fallen short. They credited me back nearly a third of the cost of their belated service call and promised to offer better service in the future. Really impressive attitude and clear they take their reputation seriously. A good sign. I'll give them another chance!
p.s. I still recommend that they have each employee spend a day and preferably also a night during the winter in an unheated environment as part of their customer service training.

Dave A.

7/20/2017

I requested a AC tune up. The day of the appointment I received a text saying the tech was on his way along with a picture of him. 10 minutes later Lee arrived. We talked a bit and he went to work. When he was done my AC unit was blowing cooler air and running much better. Lee took the time to explain what he did and answered all my questions. He was extremely courteous, respectful and knowledgeable. Service Champions is lucky to have him on their payroll.

Sreev D.

9/25/2016

Please do not do business with this company. They are just a bunch of thugs, who have no ethics. I had disputed the charge due to bad service (My previous review How my $200 Nest problem turned into $6700 issue.). They charged my card again mentioning I had authorized it and even though their service was included, Not even a single day they have called or shown up for the service. The service head clearly acknowledged over the phone they goofed up in estimation of the furnace output and has to be replaced but once they got the money they are MIA.

Wayne H.

3/27/2018

Many thanks to Kyle Auer. He was very thorough, pointed out an item that is wearing out and will likely need to be replaced in about a year, but is still usable at present. Cleaned the entire system. Builds trust in the Service Champions Team and is much appreciated. Thanks Kyle.

Jeff M.

8/30/2014

This company is in violation of the National Do Not Call laws. They call my house every day despite the fact that I have asked repeatedly to be taken off their list.

sharon g.

2/25/2018

The technical guy Jeff that came was great. Did a great job checking out our equipment very friendly and business like. Gave some recommendations with costs but no sales pressure. P

Gene F.

8/29/2016

I'm glad SOMEBODY got good service out of Service Champions. I'm afraid we didn't. We enlisted their basic services last year for the advertised price of $58.00 and had them check out our Heating and AC system. The tech was on the property for 90 minutes, attempted to talk us into hundreds of dollars of service, replaced a capacitor in the fan motor, and eventually charged us $395.00 bucks. I looked up the cost of the capacitor on the internet and discovered that it retailed for less than $15.00 bucks and he charged us $125.00 for the part. Total ripoff I figured they charged us $250.00 dollars an hour for labor. NEVER AGAIN. Good luck.

sheila W.

2/21/2018

Had my annual service today by Kyle Auer. The whole process from scheduling to being kept informed of his arrival was very efficient. Kyle was very professional and respectful of my home, time and budget. He replaced a part on the air conditioner which was near failure for a very reasonable fee. He also scheduled an appointment for additional services I have been needing for awhile. Kyle was not only very knowledgeable concerning the problem but also willing to discuss the pros and cons of taking action now or waiting. I am so happy to have Service Champions in my arsenal of home maintenance!

Gale D.

2/20/2018

We just replaced our heater through Service Champions. They were champions from start to finish. The initial visit by Peter Kokelaar to explain their products and write up a contract was thorough and made us feel comfortable in our final decision. The 3 man crew who installed our furnace and corrected ducting issues came the next day and were right on time and a delight to have in our house. Morjen Jean, Jesse B. and Jason C. were so professional in their work, explaining as they went, cleaning up as they left and giving us pointers with regards to our registers. We would have them back any time. Our house which has many challenges having very high ceilings feels much warmer than we have felt in 13 years. Thank you Service Champions!!!

Ed L.

10/02/2014 12:00:00 SA

My AC went bad a few weeks ago, and I called Service Champions to come over to take a look. They quickly scheduled an appointment and was at my house the next day. They declared my compressor bad and needed replacement.... Since my AC was Freon based, they recommended going with an Puron system replacement, which needed both Compressor and Evaporator replaced... Then while looking at the evaporator next to the furnace, they commented on how bad my furnace was and told me to might as well replace that also. My system is only 15 years old! Asked that I get my wife out and sit down to discuss the upcoming 10+ K purchase.

While their service seems to be great, they seem very pushy to get me to replace everything. I was thus not impressed. Their prices seem quite high also.

I eventually went with another HVAC company, which was much less pushy and offered me many options to choose from.

Update (10/25):
Gina from the company called me to follow up. I explained that I wasn't happy with the sales push and she tells me that she will definitely follow up with management to reflect my concerns. Hopefully in the future their technicians will be less pushy.

Thanks for following up and offering to correct the problems.
Ed

Linda G.

02/12/2018 12:00:00 SA

Professional, very thorough. Kept me informed of his findings after checking the furnace and air conditioner. I feel confident that my furnace and air conditioner are in good working order.

Jon R.

8/23/2017

Service Champions today performed their annual inspection of our two furnaces. Tobias was timely, courteous, thorough, and professional. And he kept us informed throughout the inspection process. We appreciate the excellent support and service that we have consistently received from Service Champions.

Martin M.

6/21/2018

I received an air-conditioning and furnace tune-up and a water-heater inspection on a midseason special for $59. It took about 45 minutes. The technician, Tim Bolger, was clean, thorough, friendly, and professional. He explained a lot about the systems involved and did not try to upsell. I was completely satisfied.

Christine S.

4/15/2015

This company is all about excellent customer service. Monday we had the service technicians evaluate our old and inefficient heating/AC and duct work. Wednesday Jim L came over to give us the low down on replacing it. Thursday we'll have a Service Champion crew in our home doing the work!When Jim explained the PACE program to us it was easy to make up our minds.

Arun A.

4/27/2018

I use the service today. They talk well. But charge very very heavily. Just for changing AC capacitor I was ripped off heavily. Please make sure about the cost.

Alex T.

12/08/2015 12:00:00 SA

At a very minimum, this company's actions are very fishy. Please judge for yourself:

- I called them for a tune-up or possibly a duct cleaning. After they did tune up, the gas valve stopped working and they said it is a coincidence!!!

- After they left, they were supposed to charge my credit card for $78 and they charged $720 without my consent. After I objected, they appologized and said this was a sincere mistake!!!

- After they fixed the valve after leaving us 2 days in the cold, they were supposed to give a credit of $202 off their initial charge of $720. After a week, there is no credit. I called them back and they said they will credit with no reason why they haven't done that this last week!

This company looks very graudulent to me. You may want to consider my experience before hiring this company.

Michael T.

1/26/2013

My Mom recently had new duct work put in her home. She thinks Service Champions did an efficient job. They were helpful in explaining exactly what was going on and why it needed to be done. There was one hiccup in getting the final register cover ordered and installed. Which seemed to take a lot longer than it should have. It was finally resolved and everything is working fine.
Chris Lucas led the team and work effort and jumped in to resolve the final register issue.
She has recommended Service Champions to my neighbor and work is starting there now.

I really appreciate the work Service Champions has done servicing and maintining my Mom's Heating and A/C needs over the years.

Russ W.

11/20/2017

I cannot say enough good things about this company. Today I had Rene and Raymond out at my house to fix a whistling sound that had developed in my furnace intake. It took them about 10 minutes to diagnose and fix the problem (loose mounting screws). Every Service Champions technician (with the exception of one I understand is no longer with the company) has been respectful, polite and professional.

Jim K.

6/29/2016

I want everyone to know about my Service Champions experience. I called initially and told them I have two units, an upstairs and a downstairs unit. They told me the service call would be $ 69.00 each to look at them, even though they are side by side. They scheduled an appointment for two days later. The day before my appointment, they called and saying they I needed a call to confirm the appointment or they would not show up. Fortunately, my wife was home and called on my behalf.
The day of my appointment, the scheduling girl calls at 7:30 am to ask if I am available for an earlier appointment and left a voice message. I called them back at 8:00 am and the girl said she called to see if I was available early but they already moved another appointment so now she just wanted to confirm my appointment between 9-11. I confirmed this and she said she would call me to update me on the tech's status.
The scheduling personnel called me three times over the next couple hours because their technician was having difficulties on his previous job. They told me they would be later or not in my assigned window. I explained that I had an appointment I had to leave for at 1:30 pm. The rep. told me on the third call that they could probably make 12:00 pm but they don't want to rush the appointment. She asked to reschedule the following day, which I agreed to, between 11 am and 1 pm. She told me she would take $10 off my charge. (Off each unit, off the total charge, or what?) $10 off $138.00, big deal, I wasted my entire morning waiting for your tech.
The following morning, the scheduling girl called again, letting me know the technician was on his way. Once he (Tim) arrived, I took him to the rear yard to examine the units. He looked at the first one, which I told him up front I thought needed a relay. He examined it and quickly told me it needed a capacitor. Next came the sales pitch. The capacitor is bad. It will cost you $369.00 for the part (capacitor) but, if you sign up for our service plan of $301.00 per year, we can save you money. I told him I simply wanted to fix the unit and did not want to commit to a service pan. He said no problem. I explained the problems I had the previous day with the scheduling mix up and told him the girl told me said she was going to discount my repair $10. Tim replied, saying he was going to discount things for me more than that.
Move on to the second unit, which I told them was working but did not get cold and probably needed Freon. Tim looked at the second unit and immediately said the unit also needed a new capacitor. He installed the new part and guess what, it still did not get the unit cooling. Here is what he told me, this is why the capacitor part costs so much, because it is a dual function part. If the compressor doesn't start pretty soon, we have to look deeper. The compressor did not start and ultimately Tim found there was a burnt pin on the side of the compressor, so the compressor is shot. Tim said he had to call a senior technician to verify his diagnosis and who would give me options on the fix. To Tim's credit he did remove the new capacitor on the unit as it was not the problem, so I was not charged for it.
Tim called the office and they were able to arrange for a senior technician to come to my house. Tim finished up and charged me $438.00; not a dime was taken off for the inconvenience the previous day. Enter Bob Mikiali, who I met in front of the house. He told me he met Tim and saw a picture of the burned pin. He inspected the unit and then looked at the blower unit in the attic. He asked me what he could do for me and I asked him to price out what a new unit would cost vs. what it would cost for me to repair the existing unit. He went into his sales pitch mode trying to sell me on a whole new unit of $13,000 + dollars with this great no down program. When I asked him what it would cost me to repair the current unit, he replied twice that it would be about $3,000.00, but never priced it out for me as I asked. He continued to push the HERO program and when I told him I wanted to talk with my wife about it, he seemed upset that I would not instantly commit to a large purchase. Bob left the house and I have had no follow-up since the appointment, 2 weeks ago. I guess they really don't want to fix my air conditioning.
Once Bob left, I went on line to research the expensive capacitor and found the part runs about $10-25 depending on where you buy it. In fact, I bought three of the same capacitors for $24.00. Really, $369.00 for a part that costs a mere $8.00 or less when buying them in bulk. How much profit do you really need to make?
Tim was friendly but it is obvious he has been trained to be a salesman and mislead people regarding part costs. Bob was also friendly but when I did not commit to a new unit he got frustrated and never followed up with me. Steer clear of Service Champions.

Susie R.

10/31/2017

Brandon came to our home yesterday for a scheduled tune-up. Brandon was so friendly, explained everything he was doing, was very thorough and had suggestions - which we are considering. He wa great! I've never used the services of Service Champions before, but because of Brandon and his EXCELLENT service, this is the only company I'll be using for our HVAC needs. Thank you to Brandon!!

Andy M.

10/29/2017

There isn't enough praise that can be said about this amazing company. Unlike many of the unscrupulous trades services out there, Service Champions are honest and straight forward, only providing fair and clear assessments of their work, not trying to weasel as much revenue from their cliental. My AC system is over twenty years old, knowing this, offered their honest opinion of the unit, advising that the unit it will eventually need to be replaced, but offered alternatives to extend the life of the system. I appreciated their candor and will certainly be using their services for many years to come. Special thanks to James the technician who came out performed the repair to the unit. Those interested in maintaining their heating and cooling systems should consider their MVP program. Thanks again service champions!!!

Connie M.

10/20/2014

We've been Service Champions members for seven years and can't say enough positive things about their customer service. Today our second tech was Robert Tanaka. He was exceptionally personable. He did our Home Performance Test for heat and AC leaks. He was great and we appreciated all the info he gave us.

Doral M.

10/13/2017

Thanks to Ryan McIntosh of Service Champions our heating system is ready for our fall/winter season. Ryan is a friendly and kind service technician who made sure our system is clean and running properly. It was a pleasure to have him in our home.

Steve T.

10/13/2014

I decided to call Service Champions after receiving a mailer, because I wanted to have my furnace checked out before winter. And I could not be more impressed with the service this company offers it was GREAT the service tech Chris Meyer was awesome very professional courteous on time actually early imagine that he drove a company truck had on a clean uniform even put on booties to come in the house. I am so happy with this company I signed up for the silver service agreement. This company and Chris Meyer's just got a customer for life.

Thank you so much

Steve T.

Arnold P.

6/16/2016

Last week, I gave a negative rating to this company because they committed to come to our house for an appointment but no one showed up and no one even bothered to call me and. explained what happened. Well guess what, after several days this Shannon left a vm stating they wanted to schedule another appointment. I called her to confirm that I will wait for their technician. On the day of the appointment, again guess what happened, no one showed up again -- for 2nd time!! Absolutely unbelitevable! I don't know why this company still exists. They totally have no regard for the customer's time. I will never ever get this unprofessional group of people to do anything. And i will make every effort to let everyone know not to go with them!!

Johnny S.

6/30/2016

Mr. Comerford, I regret to write this review. We have been customers of yours for at least two years now. We are MVP members. On June 21, one of your friendly technicians came out to diagnose our air-conditioning unit. In a couple of days, someone was supposed to get back to us on the pricing of the computer module that controls the motor. I am not blaming the tech ; someone was supposed to get back to us on pricing. There was only five silence. I waited a week before contacting your team I called no less than three times to follow up with your CallCenter. Each time, the team member promised to have someone get back to me. There has been no response. The Call center team member told me that the technicians are busy. While I understand, I don't think the should be busy to a customer, this just means SC is too busy for me. From a business perspective, I can relate that there maybe larger ticket items than our ac unit.. However, we did pay for the MVP package. I am not sure what it means now. Lastly, with three kids, hot temperatures, and a hot house, I now have to consider other alternatives. I certainly do not expect a personal response, but I thought I would provide our experience to you as a tool. With regret, Johnny.

Carlos L.

9/25/2017

We made an appointment last week for a technician to come by to take a look at our furnace which has been out of service for quite some time and Kyle was assigned to us. Kyle was very professional! He called last Friday to confirm our appointment on Monday evening. He showed up to our house at our agreed time very promptly. He is highly professional and an exceptionally good-natured, well-mannered person. He's very thorough and detailed in explaining the issues and the root of the problem. And he knows his craft!! And he's quite a joker, too! We are very pleased he was assigned to us for this project! We recommended him to our sister and will definitely recommend him to our other friends and relatives, as well as our neighbors here in San Leandro Cherrywood neighborhood!!! Two-thumbs up AND a 5-Star for you, Kyle! Thank you for stopping by to fix our furnace!!! Cheers!!

Michael L.

9/25/2017

Ian the technician came out and gave a clear assessment of how my HVAC system was. Polite, professional, knew what he was doing. The man deserves a free lunch

Sebastian B.

6/18/2016

My A/C went out so I called Service Champions to come out. They came out quickly which was appreciated. When the service tech got there he checked the system and started trying to sell me on new equipment right away before even looking at the condenser outside. When we got to the unit outside he said that he couldn't service it since it was next to a shed and that it is so old I might as well get a new one. He came back at 4:00pm that evening with a trainee to try and sell me a new system and quoted me over $8,000. I got other quotes from companies that included a new A/C system and furnace that were only about $5,000. Then, to top it off, the final person I had come out to check it out just changed the fuse and it kicked right up. Why couldn't Service Champions, who are supposed to be so good even just check the fuse before jumping to an $8,000 new system. I found it offensive and frustrating!!

Penitent M.

05/01/2014 12:00:00 SA

lol not surprised to see the pages and pages of filtered negative reviews, these guys are such a scam, came out to my home and said I need to replace my entire unit because of dangerous CO2 levels, got a second opinion and local independent guy found that unit was working well and only need a few minor adjustments. STAY AWAY from these guys.

Allene A.

8/28/2017

I have been a Service Champion client for many years and have always had great customer service. I would like to especially recommend Jeff Lents, the technician who did my service recently. He explained exactly what he was doing and why he was doing it. We talked over issues and he helped me make informed choices.

Melaine L.

08/02/2018 12:00:00 SA

I have never written a review on yelp, but I feel compelled to do so after my interaction with Service Champions, and after reading other similar reviews. My husband and I recently purchased an older home that doesn't have air, and were hoping to get it installed before we move in a few weeks.Service champions was recommended through a friend, and I was very disappointed with both the estimate and service I received. After getting a quote for $25K (by far the highest I received) I called back to talk through it with the salesperson, and he was pushy, arrogant, and assumed that I couldn't afford what they were selling. He kept telling me, that they were the most expensive company in town, and assured me that even the owner would vouch for that. When I tired to ask what I would get in return for paying this premium, the only thing he had to say was that Service Champions was like the Nordstrom of air conditioners. NO THEY AREN'T. Nordstrom prides themselves on exceptional service, price matches if you find something for a lower price elsewhere. Don't waste your time with these people. Listen to the other reviews and find someone else- just like I am going to do!

Billie O.

7/13/2019

I requested an appointment for an A/C tuneup on Friday via Yelp and got a very friendly call back within 10 minutes to set up an appointment for the following day (today). My HVAC unit is 30 years old and wasn't blowing cold air. I'm getting ready to replace it, but was hoping for at least another few months service out of it. Unfortunately Xavier, my technician, found the capacitor wasn't working and the refrigerant was gone. Before proceeding with replacements and further testing, he laid out and explained a detailed estimate of costs. He tested the compressor with a new capacitor, but the unit wouldn't take any refrigerant. Xavier was very professional during the appointment. His thorough testing helped me make the decision to move forward with the replacement of my system. Service Champions installs Lennox systems and offers free estimates, so they will be one of the companies I consider for my HVAC replacement. My thanks to Xavier for his work today!

Beth J.

1/24/2014

Updating review as of April 2015: subsequent service visits by Service Champions have improved. Less sales pitch, better service.

We have used Service Champions over the course of the past 6+ years for semi annual checks of furnace and A/C. Each technician wasted SO much time trying to upsell to an annual service contract. Rather than just come in, asssess the situation and explain easily what works and what needs consideration for repair, the techs go over and over about getting on an annual contract. With the most recent visit, the tech labored on too about how great a company they are being the hire veterans. While I have nothing against hiring vets (in fact, I think it's great), again, Service Champions stick to the business of checking the furnace and A/C and stop overselling and trying to elicit my affection for your company simply because you do what ever business should do which is hire the best person for the job -- including veterans. This last service visit has prompted me to do something I should have done before -- explore more options. I have plenty to consider from neighbors, friends extra. Goodbye Service Champions.

Xoleil X.

07/09/2016 12:00:00 SA

Rating is for rude customer service, high pressure and obvious upsell tactics, and harassing amount of sales calls. I used them in the past to diagnose some air flow issues, and for standard AC service. The technicians that came to my house were fine but the sales shinnanigans have completely turned me off. The were calling on my cell phone every other week it seems, during my work hours. I repeated asked them to not contact me by phone. Some of the sales people were rude and would hang up on me or say things like Whatever!! and hang up. Who is this company hiring for customer service that they seem extraordinarily unskilled for it? As a consequence, they lost my trust, and I don't feel I could ever trust an estimate from without having second opinions.

Gina T.

1/20/2014

5/30/12: Finally rememberd to update this review. Service Champions staff called me and apologized for the issues I had, then she offered a FULL REFUND of the diagnostics fee. I thought this was very professional and appreciated it. However, I am still wary of their business practices.

Aletta S.

07/01/2018 12:00:00 SA

On truly one of the hottest days of summer my 94 year old mother's AC unit is not working at all. Fearful of prices for repairs we found Service Champions for a reasonable amount for a diagnostic check and to agree to come on a Saturday with no extra charge. Starting with great communication to let us know he was on his way Kyle Auer arrived promptly on schedule. From the moment Kyle came in he put us at ease with his kind compassionate greeting. He assured us the unit was fixable. He was professional, efficient and highly knowledgeable. What a relief. Kyle's customer service was over and above any technician we've ever dealt with before. Most importantly my moms AkC has never worked better. Kyle took the time to show us what the problem was and how he would fix it. He is truly amazing and made us feel so comfortable and certainly for the right price. Kyle spoke highly of his boss and the company he works for. It really showed. Please ask for Kyle Auer by name. You will not be disappointed but very satisfied. Thank you...

Kiran M.

07/12/2017 12:00:00 SA

Jonathan Vargas, service technician did an excellent job of running diagnostics on my home central AC system and provided options to fix or by new, with recommendation. He also inspected my crawlspace ducts, took pictures and discussed with me for replacement.

Ray L.

10/21/2014

I have been using Service Champions to inspect my furnace for many years. Today Washington and teammate installed a Lennox Furnace and 5 vent duct replacements. After removal of his tools and clean up, Washington showed me the furnace set up and explained to me the use of the new thermostat.
They were both true professionals in their work. Service Champions' employees are courteous and trained properly.

B D.

2/13/2014

***Read All*** ( for truth in service)
I called Service Champions to see if they could repair my very aged furnace which recently failed to put out heat, the fan was just blowing cold air. They showed up on time and were very professional. But it was very clear that their only intent was to sell me a new furnace. I told him I just needed it repaired for now and that I would like to replace it at a later time when I was able to$$$. He gave me a parts estimate (from his little LAMINATED sheet of paper from his little SALES BINDER of PARTS LIST PRICING) of $1126 for a primary circuit board and 120v-24v ac transformer and no guarantee that those parts would even fix my problem. SO, how does his PRE printed price sheet even know how much MY parts are going to cost for MY FURNACE? HIs little sheet showed $757 for circuit board and $369 for a little transformer the size of an egg.
I'm no dummy. Yes I do need a new furnace at some point and told him no deal, no way and he politely left.
BTW HIS FURNACE REPLACEMENT QUOTE WAS $4000-8000+ depending on options
I did my own trouble shooting and found the little 120v ac-24v ac transformer was fried.
I Called the local appliance parts dealer, purchased and replaced the transformer for $33.50. I FIXED THE FURNACE!!!!
Believe me, I don't mind paying a service company a mark up for parts to fix my furnace, in fact i would not have minded a couple hundred dollars for this fix, but Service Champion's mark up on this little transformer was a whopping 1100%. (That is correct ELEVEN HUNDRED PERCENT MARK UP) And I thought that jewelry stores had the highest markup...
If you have money burning a hole in your pocket and you need an overpriced repair or new furnace and or AC UNIT, then by all means call these guys. I bet they would do a wonderful complete job for top dollar.
But I called Service Champions for REPAIR SERVICE and all I got was a SALES PITCH WITH a $69 bill and no SERVICE. It feels like I was charged $69 for for me to open my front door and listen to their sales pitch and they had no intent on repairing (aka SERVICE) because they OVERPRICED replacement parts in order to convince me to buy a new furnace from them. I am certain the service guy KNEW WHAT THE PROBLEM WAS because he is trained right?
I, on the other hand am NOT trained in HVAC, yet figured out how to remedy the problem on my own for even less than 1/2 of their $69 SALES charge, oops, i mean,SERVICE CHARGE
I WILL BE purchasing a new furnace and adding AC with tax refund, but Service Champions WILL NOT BE called for this service.

Jerilyn C.

6/22/2017

Hottest week of the year and our ac isn't working. Our appointment wasn't scheduled until tomorrow, but Service Champions called to say they had a cancellation and if they could come today instead. Kyle Auer has been working on our unit for HOURS in the burning heat. He did a wonderful job at getting our unit back to working and we are very thankful for his persistence. He could have blew us off by saying a part needed to be replaced but he continued to diagnose the problems and was able to get the unit working and then ordering the new part. Kyle was friendly, polite and most important very knowledgeable. Extremely pleased with Service Champions who we have used for many years.

Dave W.

5/21/2014

These guys are scammers. My AC was blowing warm air. I was quoted $1,500 to replace the AC motor by their tech armed with a boatload of sales material for new AC & Furnace units. Now I know this tech was blowing hot air; needless to say I was skeptical. My friend suggested that I change a $30 capacitor on the AC and that solved the problem. I have to give them credit, they were quick to refund my dianostic fee.

Helen W.

12/02/2015 12:00:00 SA

Would give them no stars if possible. Went to small claims court and won, with a judgment in my favor for $730 more than my claim. They of course appealed. Went to court for a third time, which has taken further emotional and physical tolls on this 90 year woman who is in constant pain. The court again ruled in my favor, ordering Service Champions to pay me back all my money, plus an additional $1,800 (I assume this is amount requested to repair the deficiencies in my ductwork I complained about), plus my costs. I'm waiting on the check.

Tracy R.

11/11/2015 12:00:00 SA

This review is a bit overdue as my experience happened in October 2015. I would give zero stars if I could.

Here is my experience:

We are selling our home. Purchaser had home inspection done and noted evaporator coil had condensation on it (which tech said was normal). Also during a walk through noted that the drain pipe was dripping water. Purchaser wanted us to address these issues. So first contractor (different company) comes in and first says no issues. Then tries to charge $200 for taping up some air leaks. See my other review on Moore Heating and Air Conditioning.

Still the issue of drain pipe water. Purchaser has her own HVAC tech come out to assess the system. She uses service champions. Tech comes out and says system needs AC coolant refill (inspection $69, coolant refill $282). She pays the inspection fee but wants us to use service champions to refill the coolant. So fine. No problem. I call them and schedule them to come back and fill the coolant.

Different tech shows up. He goes up (our AC unit is in the loft) comes down says coolant fine. Says first tech misdiagnosed the problem. He says he's going to check a few more things. Goes up with his tools (but doesn't tell me what he's doing nor does he clear the work with me prior to doing it!) then comes down and Tells me the issue was the dampers were not opening and he did a major wire repair for me which would have cost around $900 but he gave it to me for $282 since the first tech misdiagnosed the problem. I said well, shouldn't the purchaser get her $70 back for the wrong inspection? He argued with me that he just did a major wire repair for a fraction of the cost. I said I don't know what you did because you didn't clear it with me first. He then threatened to go up and undo all his work. Right!? Yes. So I paid him to be done with the contractors but advised him I would be leaving a bad review and I wasn't impressed with the whole experience. Who's to say this guy got it right if the other one at the same company misdiagnosed it! Also our AC ran fine all summer. No issues. Now I'm wondering if they are just looking for things and messing around. Oh it gets better...

Turned on my furnace the other day. We have two thermostats in our home. I'm wondering why the one upstairs isn't kicking on... Until I realize. It did kick on but its controlling the downstairs vent. Yep. Upstairs now controls the downstairs vents and downstairs controls the upstairs vents. So the techs somehow switched up the thermostats. Genius! More like moronic.

Tom R.

04/05/2017 12:00:00 SA

Just received a nagging phone call for the second straight night after I've told these people i wasn't interested. This is exactly why I don't deal with Service Champions, they don't know when to stop. Don't use them unless you like being bugged.

Ray S.

09/01/2013 12:00:00 SA

Owner contacted me and seemed sincerely concerned and interested in my situation. He refunded my payment and followed up. I'm upgrading to a 3 on that basis. As I do not know what they company's regular practices are and I still owe my wife a duct cleaning -- which I don't have time to research and arrange, I do not feel comfortable providing a higher score. I guess if the company came back and completed the duct cleaning for the original price that my wife signed up for, I would provide a 4 - albeit a bit of a painful 4. I DO believe in second chances and would respect what would hopefully be mutual learning.

Marie D.

1/22/2016

Jesse was awesome. He provided excellent customer service and was very knowledgeable, providing helpful advice and explaining what he was going to do. Definitely recommend.

Bob A.

10/05/2015 12:00:00 SA

I have used SC before and always found them to be very professional, very pleasant, and they were people that you would enjoy being around. Tyler was our technician this time, and he was very good also. After the inspection was complete, he walked me through what he found along with his recommendation. The inspection cost was $88, but he also found a defective run capacitor which he replaced for $246. That is the part that is outrageous. I did not realize at the time of his visit that this is an exorbitant price for these devices. A few days after he left, I started researching this. It turns out that these parts run about $10 almost anywhere online, including Amazon, RepairClinic, etc. And they only take about 5 minutes to replace, so it is obvious that $246 is a total overcharge without merit. I don't blame Tyler for this. I'm sure that he was just following company policy. In fact I actually tested the old capacitor and it was indeed way out of spec, so it did need to be replaced, but not at this price! Knowing what I know now, I would have thanked Tyler for the info, and replaced the part myself!
I am aware that businesses need to mark up prices a bit because of overhead, and if SC had charged me say $50 to $75, I would not be objecting. But almost anyone would agree that $246 is way out of line. I checked with other HVAC companies, and although they all had a modest mark-up, none were this high.
My recommendation to the owner would be to rethink his policy on capacitor markups. Because of this experience, I would never consider buying a new HVAC system from him. He may make a few bucks here, but it could be costing him the really big bucks when new systems are ordered.
I would still consider using SC for service calls, because I do like the experience of their service techs. But if any significant expense were involved, I'll get a second opinion next time. Lesson learned the hard way, I'm afraid...

Robin F.

7/22/2015

Do not buy from them they are out at least every other month to repair the unit. And want to charge 20.00 each time. Our ac is 5 yrs old and it's down yet again.

eric E.

4/28/2014

Just finished spending some time with Nick from service champions. Thankfully all is well with my system, but thats not what this review is about. Nick always does a very professional job, and represents his company well. What I am most impressed with however, is a program spear headed by nick, called service champions CARE. This is an amazing program where the company will donate time and money, and service to help people in need. Whether its an illness or some other hardship, the company donates there services to help those who may not be able to afford to have clean air and properly functioning hvac systems in their homes. My hat is off to Nick and the folks at service champions for stepping up to the plate and making a real difference for those in need!

Hakim A.

5/18/2015

I would caution all about using them. I had them come out to service my two ACs in late May 2015. The technician stated that the condensers needed to be cleaned ($119x2) and one of the fans replaced since it was leaking oil ($757). Since I had a Home Warranty Plan I called that company and they sent out their own AC specialist. It turned out that the condensers did not need cleaning and the fan was just ok. In any event, I was told that the cost to replace the fan (labor and materials) was substantially lower than quoted by Service Champion.

Furthermore, the technician from Service Champion had to look at the two furnaces in the attic. Access to the attic is via a pull-down ladder in the garage. A few days after SC left, I had another company come in to advise on replacement of a hot water tank with a tankless system. That person had great difficulty pulling down the ladder and hoisting it up again since the brackets on either side of the ladder had been bent, preventing the ladder from folding. The last person to use the ladder before this was the SC technician and he somehow damaged the ladder.

As a result of all of these, I cancelled the cleaning and monthly service plan I had signed up for. I would NEVER, EVER use Service Champion again!

Hakim

david l.

11/16/2010

This company is a scam. They offer an inspection for $79. Guess what? They find something wrong. For me it was a capacitor they said was out of spec and they would replace... for $200! Except: 1) the part did not need to be replaced and 2) You can buy it online for $10. They were charging $190 labor to snap in a $10 part.... that did not need to be replaced.

The inspection came with a free carbon monoxide sensor, a $69 value.... which was (get this) a piece of paper they sent in the mail. Yep. A $69 PIECE OF PAPER..... that senses CO. Assumedly you are supposed to check the paper every few hours (forever) to see if it has changed.... and then leap into action to save the family. it would be funny if it was not criminal.

This place is pure, unadulterated: Scam. Scam. Scam.

Assume any positive reviews are FAKE. FAKE. FAKE.

An update: apparently Service Champions is not one company. It is a bunch of independent people, and you have no idea what you're going to get. Good luck.

Bev O.

05/10/2017 12:00:00 SA

Matt was professional, efficient, patiently answering all my questions even with a 3 year old being a 3 year old. He throughly explained all of my options going over havc system in my home. He also advised of PACE program that gives a tax break to homeowners that need or want to update to more energy efficient systems. I could not have asked for better service.

Napalm M.

04/01/2011 12:00:00 SA

Update: The owner called me yesterday afternoon, I went over the series of events and he said that he would send out a senior tech to resolve the issue and get everything taken care to the point where I was satisfied. Today the tech came out, was able to identify that the controller board was indeed fried. Whether the previous tech had caused the failure or it was a board waiting to fail could be debated, but they generously replaced the board at no cost to me. Service Champions did everything to make things right and I'm happy everything is working again.

Darlene G.

6/16/2015

We are usually very happy with their service, however after we got our yearly service, our A/C was not working even though it was perfectly fine before Richard tinkered with it. Richard stated it needed a part. We rescheduled after having no A/C on a 109 degree day, Steven stated that a wire was not re-hooked after the last service, I did inform him that our A/C was just fine before the first visit. Thanks to his honesty!

John R.

6/25/2015

One word: Slick. The Service Champions rep came to our home and proceeded to tell us how great their company is. When he finally got around to talking about how much it would cost to repair our A/C, we were paralyzed by an overabundance of information. His quote (7K) stunned us! He brought the price down 400 dollars and acted like we were getting a deal. No, this was a ripoff! After he left we called around and found out that we could get the SAME JOB performed for a little over 3K. Yes, 3 K not 7! Today the honest A/C repair man showed up and checked out our system, He found that ALL it needed was a new capacitor. So, to repair the A/C it ended up costing us a grand total of 265 bucks!!!!!!!!!!!!!!!! Quite a drop from 7,000 dollars! Service Champions is like smoke and mirrors. They tell you over and over again about all the added perks you will receive. What they leave out is that the customer will be triple charged for what is really a bunch of bull crap. Please be careful when dealing with these smooth operators.

Karen H.

10/19/2011

Even though the Owner called me after seeing my bad review posted to Yelp and offering my service for free I declined because I wasn't sure I could trust this company.He was very nice though.

Nancy S.

06/04/2018 12:00:00 SA

After interviewing and getting bids from several HVAC companies almost 10 years ago, I had Service Champions install my new sysand a few years later had them return to separate the system into zones (if you live in a 2 story, get this done when installed ... much cheaper & sorry I didn't listen to them to begin with). I signed up for their service club and couldn't be happier. I just received a service from Cameron and in the past Nick. These guys are not only just happy people but professional in appearance and knowledge. They take the time to explain what they are doing, why and what they've found (or not). Every one of their guys has just made me thankful I am a customer. A few years ago, my heating system went out on a holiday and the following year the water heater on thanksgiving day... because I am an MVP member, they came same day and repaired! So I recommend them not only for their installation but their membership value plan including annual inspections...I like being proactive and having peace of mind!

Alden L.

11/22/2018

I've been using Service Champions for four years now and I have always been impressed by their professionalism, knowledge, and exceptional work. Service Champions technicians go the extra mile. A good example of this was my latest Service Champions visit earlier this week. My technician was Rich Sanders from the Livermore office who took the time to explain my HVAC system to me and answer all of my questions. What surprised me about Rich's visit was that at the end of the visit, Rich offered to help replace some light bulbs that had burned out in my kitchen. While at first blush this doesn't seem like too big a deal, my kitchen has really high vaulted ceilings and I do not have a ladder tall enough to replace the four recessed lights. Not only did Rich replace the burned out bulbs, but he also helped retrofit the recessed lights with some LED conversion kits I had been meaning to use for the last few years. Thanks for the help, Rich.

Ryan M.

03/03/2018 12:00:00 SA

Our furnace went out on the coldest week of the year, with snow on the ground not too far from the house. I called Service Champions late morning on Wednesday and they had an inspector out within two hours. Ian walked the house, asked several questions, took measurements, and returned to the office to work up options. Coming back later in the evening after my wife got home from work, he spent over two hours talking equipment and costs. With everything agreed upon at 8pm, he had a crew booked for the next morning. Less than 48 hours later, we had a new furnace, A/C unit, attic fan, and, most importantly, heat. From the support staff to Ian to Rodrigo (and his impeccable taste in music) and his installation crew, everyone at SC was super friendly and professional, and we could not be happier. Due to the time of the year, we expected to maybe wait for weeks, not hours. An outstanding experience!

j j.

05/11/2011 12:00:00 SA

I should have read the other reviews first before I requested their A/C tune-up. The service was bad, bad, bad. It was obvious that the tech did not know what he was doing. I asked him to leave and he realized how bad he was and didn't ask to be paid. Now, Service Champions have put me on their telephone hit list, calls at least once a day. But I have conveniently blocked those calls.
I certainly would not recommend using Service Champions.

Since posting this review, I continue to get daily sales calls from this company. VERY ANNOYING !!!!. Once they have your number they won't let go

Jon A.

03/01/2010 12:00:00 SA

Everything started off ok. They came out and did an inspection of the air conditioning unit in my new home. Wasn't much to it, though they did manage to screw up the credit card number i had given them and asked me for it on two or three separate occasions. But whatever.

The problem really was that later on, they won't stop calling me. They call, I don't pick up because I don't recognize the number, they don't leave a voicemail. I call the number back its service champions. I say I just got a call from them, and they seem to have no idea as to why.

After two or three times of this happening, I ask them to remove me from the call list. They tell me they will, and they continue to call me. I've asked to be removed at least three times and I'm tired of it. I will never, ever use or recommend this company to anyone.

Its fine to send a mailer every now and again. Wouldn't even be the worst thing to call and leave a message with a current promotion (so long as there is a way to opt out of it). But to continously call even when I've asked to be removed, to not even know why they called when I call them back, its beyond annoying. There must be other companies out there who respect their customers more.

Bill L.

8/31/2010

Update: Kevin and his team worked hard to correct what had happened with my first appointment. I scheduled a follow up appointment. Technician was polite and thorough.

*********

Was first time using Service Champions for AC tune up. I didn't mind having to wait 3 weeks for appointment, but when day of appointment came, they were no shows during my 2-4 appointment window.

I got a call at 4:00 on the dot telling me technician was leaving prior job and on their way to my home.

My time is too important for service providers not to meet their time window intervals.

Skip C.

9/14/2013

Was told we needed an entirely new system because their technician detected a high level of C02 from the central AC/Heat....hard sell,. I told them I would get a second opinion, which they did not like one bit, then came the even harder sell. Still I stuck to my guns and had another independent company come out. TOTAL HOG WASH...a few minor adjustments to fan speed were all that were necessary. Apparently the shake down sales tactics of this Kevin and his crew are the soup de jour. AVOID them at all cost.

Susangela M.

1/19/2012

We have been Service Champions customers for at least 4-5 years. We had the $7.95 a month plan (not sure they still offer this) and found the company to be easy to reach, prompt, respectful and honest. Last month our 14 year old heater died. They gave us options; fix, replace, wait and see.. but we had a membership discount so we went all the way and replaced the old girl with a new heater. 95% efficiency! Saving on the heating bills! PG&E rebate and federal tax credit. Most importantly I am warm. I think when your heater is not working and its cold outside having someone you know and trust to call is a really big deal.

M M.

09/04/2013 12:00:00 SA

I answered Service Champion's ad for a $69 home safety and performance test. My air conditioner was not working at the time. The technician told me that I needed a new sensor and booster for the fan motor. He quoted me a price of $1,200 for the repair. I was very suspicious and declined the repair. I called another vendor for an inspection of my system. He confirmed that I needed those two parts to get the system running. However, the parts price for the sensor was $35 and $40 for the booster. The new vendor also charged me $100 labor for a grand total of $175 versus the $1,200 quote by Service Champions.

Service Champions is dishonest and will rip you off unless you do your homework! Don't give them your business!

Mike M.

8/24/2010

I called this company, because I had been given the run-around by a couple of other companies, and after spending a goodly amount of money having them Fix and/or Service my A/C unit, it still did nothing more than cause my Smart Meter to spin faster -- there was no cooling involved in the process.

They sent out a technician, and he looked around, took some readings, and concluded that my A/C unit was probably close to 31 years old. The ambient air went into the unit at 85 degrees, and came out at 84.5 degrees -- not something that I should be paying upwards of $300 a month for.

They discussed my options with me, and we settled on a product -- they also informed me about the tax breaks that my particular setup would provide, something I was not aware of, and was very glad to hear.

They showed up - on time - and were very efficient about their work. I was out of the state when they did their work, my daughter was home. When I did get home, it was nice and cool. I spoke with their people, and was thoroughly pleased with everything they did.

The only issue was about 10 months later, I received a letter in the mail from the City, stating that the City Permit had not been closed, as the HVAC unit had NOT been inspected. I called Service Champions, and spoke to a very nice young woman, and within about 2 minutes, she explained everything to me -- that it was my responsibility to get this cleared up (Something they had told my daughter, who forgot to tell me). They also mailed me another copy of the Permit, it arrived the very next day.

I cannot begin to tell you how happy we are, not only with the HVAC unit, but with the service -- it is so nice to deal with a company that delivers exactly what they say they are going to deliver, and do it efficiently, with courtesy and professionalism. I would NOT hesitate to recommend Service Champions to anyone!!!!

Thank you again!!!!

Maggie B.

08/06/2015 12:00:00 SA

I needed my air-conditioning to be fixed, called with a coupon for an appointment, very courteous, told me that instead of 88.00 tor tune-up they were charging me 69.00, A tune up consists of 20 individual operations while come to find out 69.00 is to look at the air conditioner and tell me it needed a capacitator for a grand total of $438.00, I did not know better so said to go ahead and do it, within 5 minutes he took old one out and put new one
adjusted my thermostat for another 3 min. I asked for the part which after he left i looked at,
and the box was smaller, I called the company to have the person call me, they said they texted him and he would get back to me which he never did. I went online and looked how much the part was. What they put in was 12788 JARD Motor Run Capacitor 45+5.0 MFD 440/370VAC round for a grand total of 29.75 from 5 different places that was selling the part.
They are dishonest, SHARKS I feel sorry for anyone that uses them. How can they charge $369.00 for a part that cost less than $30.00 I wish the owner Kevin Comerford calls me and I wonder if he knows how much his company is charging for parts... Never again will I do business with these people. I am disputing my charge with my credit company and hopefully they see that I am right.
I wish I had read the other reviews before I called them and also got a second opinion, but I thought the owner was an honest guy... little did I know.

Got a call from service manager and we worked things out, they seem to want to work with you and make things right which they did, they are truly nice people and the misunderstanding was made to my satisfaction. When something isn't right talk to the manager and get their opionion they will work with you and do things right.

Robert W.

9/16/2016

Service tech Kyle Auer just finished the annual checkup of our system and did a great job. Very professional and enthusiastic. He also helped document an outstanding issue we have with a previous install job and promised to get follow up from his colleagues in the office.

Katrina S.

11/13/2010

A month or so ago, I wrote a negative review of Service Champions.
We were upset by the behavior of the technician who came to our house.
I have removed that review because within a matter of hours I received a call from the owner, Kevin Comerford.
Mr. Comerford thanked me for writing because he would now be able to make things right.
And he has been doing just that for the last month. We have had a return visit from two very competent and polite technicians.
They explained our problems in a way that we could understand.
We have a major problem which everyone is trying to resolve.
One of Mr. Comerford's employees , Brad , even went so far as to go to our Homeowners meeting and explain to the board what needed to be done !
We have received a top of the line filter from Service Champions as well as a gift card.
Needless to say, we are very happy and pleased to recommend Service Champions.

Kenson G.

05/12/2015 12:00:00 SA

This is definitely a bait-and-switch company. I saw they have $78 A/C tune-up on a flyer ad and called them up. The Service Champions guys came in and the only things they are interested is trying to find major problems on your devices. What he did was he turned up my A/C to around 80 degrees and told me that my A/C unit was not running. He took same pictures of the unit board and told me the wire was sorted and it needed to be replaced. So, guess how much it cost to replace it. He quoted me $2000! Can you believe that? I knew he was lying because I had just turned on the A/C about a few weeks ago (the weather was nice in the past few weeks). So, I went ahead and fix the thermostat and within a few seconds the cold air kicked in. I asked that Service Champions guy wasn't that is cold air, and he even dared to say that it wasn't. We stand in the house for 15 to 20 minutes and he kept pressure selling and wanted me to buy their service plan. He even threatened that once he stepped outside the house, the price will increase you no longer get then $2000 repair price! I knew this is totally a scam! After 20 minutes standing there, and he knew that the cold air was too cold for him to handle and he admitted that the A/C was working now and it was because he messed with the board just now and it started to work.

At the end, I wasted $78 dollars to get them come over and do nothing. He didn't even clean or do anything to tune up my unit. His reason was the A/C was broken and he wasn't able to do anything, which was a big lie.

My advice to you all: NEVER EVER CALL this for any service. They are well-trained timeshares-liked salesperson with no intention to make an honest repair of your units

David T.

11/03/2011 12:00:00 SA

Adrian from Service Champions came out for a heater inspection.Reasonable cost and explained in detail areas where I could improve. Loved how they took pictures and showed them to me, plus i didn't need to get dirty. Very professional and pleasant experience will use their service again.

Marianne B.

2/19/2013

Regular service call today,, my two chihuahuas fell in love with Jessie Bryant, today's service rep.. each time my htg/air cond are serviced, I say to myself , wow such a courteous, over the top employee, until the next one,, who blows it out of the water as well.. Not only do they provide a thorough inspection, with the customer interaction, they are always polite, conversational, etc.. kudos to the owners, do not know where you find your great team,, but it is apparent you give off the right vision and mission statement to your entire team..

Jack D.

03/04/2013 12:00:00 SA

Our annual visit was due and we scheduled it for a couple Saturdays ago. The service technician Greg was 5 minutes early and had a smile on his face as he greeted me at door. He addressed all my concerns above my expectations. He educated me on my HVAC system and what I should be aware of. In the process of him fixing my HVAC system he offered a suggestion in my preparation of tonight's lamb shank. He informed me about the impact that ground nutmeg has on flavor profiling of the lamb shank. Now thanks to Greg my kids will eat lamb! Thank you service champions for hiring a quality tech like Greg who not only offers superior service but help in the kitchen as well!

Cheryl M.

06/02/2011 12:00:00 SA

I was hesitant to call after reading a few negative reviews but am thankful that I did. My initial call was greeted by a very helpful, informative and efficient scheduler. She was easily able to accomodate an appointment during the timeframe I requested and Adam arrived right on time! Adam was professional and courteous during his 90min inspection. After inspection he sat down with me and went through his checklist. He determined that we needed more refridgerant and a new capacitor and was not pushy about selling me the membership package to help save me time and $ down the line. Thanks, Adam!

Michael W.

7/29/2014

The sales and installation were satisfactory but after 5 calls and almost 6 months I still don't have the documentation needed for a final inspection. I am not happy and I'm not the guy who normally gives mediocre reviews.

Julie M.

7/25/2012

I used this company for a routine maintenance of my furnace and they pulled the whole scare tactic that my ducts are full of asbestos and I need everything replaced for thousands of dollars. I spoke to asbestos testing labs and they told me there is no way to tell if something is asbestos merely by looking at it, it needs to be tested. Had the ducts tested and they were not asbestos after all. I would not use this company again. The first time I had an appointment with them they never showed up. Then when I called them to have them reschedule their missed appointment, they come out and spend the whole time trying to talk me into a maintenance plan and all my ducts replaced.

Michael H.

10/16/2012

We needed a new AC system and prefer to use local companies when we can. The system they put in to replace our old AC system cut our PG&E bill in half immediately. They came when they said they would, did exactly what they said they would and did a great job cleaning up. That was two years ago and I have been very happy ever since. When my AC was not blowing cold air on a VERY hot day I called at 7:00pm expecting and answering machine. Not only did they answer immediately but the tech was at my house inside 15 minutes. If service is important to you, I would recommend these guys highly!

Nancy N.

1/15/2015

Normally I don't Yelp unless its really good or really bad. Unfortunately our experience was really bad. Yelpers beware. 7 yrs ago, we had these folks install a new heater/ac units + replace ducts that were old and outdated. A few weeks ago we notice one of ducts was not working. Had them come out and after a $70 inspection they said the duct was disconnected gave us an estimate of $700+ to reconnect it! BUT he would give us a discount if we signed up for their annual service contract. He also scolded us because we haven't serviced our heater. When we asked why was it so expensive and how it got disconnected, he was very vague.
We decided to have someone else come in. To make a long story short they reconnected one and found another disconnected and reconnected that one as well and charged $135 for their great service. They also said the only service the heater needed was to replace the filters. Beware of SC.

Melissa C.

07/01/2016 12:00:00 SA

Chris Meyer was fantastic! Very professional and courteous. Fixed the AC problem within half an hour. Never sign up for service plans, but their yearly maintenance plan for two units was a great value. They scheduled same day and were on time.

Brian M.

06/07/2017 12:00:00 SA

These people verge on criminal behavior. Steve Gilchrist their representative bullied a 75 year old senior citizen with partial dementia into an $11,000 contract to replace four flexible ducts (easily accessible) that could have been fixed with duct tape and short sections of ducting. They also charged in addition $490.00( with 20% discount to $388.00 whoopee)for a hard start unit for the ac compressor which are available anywhere from $10.00 at home depot to up to $60.00 elsewhere. They also added a voltage stabilizer for $158.00 (usually about $20.00) that is something you may need in India where they have tremendous power surges. The four ducts replaced in 1 hour and 45 minutes and supposedly some new replacement insulation in the attic where a mouse pooped ( routinely found in at least 1 in 5 houses from my remodeling experience. Fortunately I found out in time before the three day cancellation option had passed and the contract was cancelled. I will be removing and replacing their four ducts and leaving them outside for their pickup. After 20 days if not picked up per the cancellation notice they will be disposed of. In addition they also bullied her to accept a $190.00 per year inspection service forever so they can return in the future and run up more overpriced charges. My nephew had a hard start unit installed in his ac unit by another provider for an out the door total cost of $80.00. Avoid these people and get a second estimate as they play the high pressure sales game.

Mark S.

6/28/2014

We were very happy that Chris, Kevin G. and Thomas came out to evaluate our system. They recommended we start over with a more efficient system rather than repair/replace some of it. On a 100 degree day, Andres, David and Gabe came out around 8:00 a.m. and worked hard until 7:00 p.m. They were very professional, neat, polite and friendly. We appreciate their diligence on such a horribly hot day. We love our new quiet, efficient and quick system. We wish we had this system years ago.
Mark and Stella S.

John L.

12/31/2015

Very professional and thorough. Had them out 3 - 4 times. Only one bad experience but they quickly made it right. Ian Hazelwood was most recent tech. He quickly identified situation and fixed it in short order. Also saved me $$ on a maint program. Not a big fan of their hard card cost structure as it seems expensive for moderate and detailed projects and labor but they make up for it on service and professionalism.

Kacey C.

07/11/2013 12:00:00 SA

Great experience today with Joel A. from Service Champions.net. He arrived on schedule, did the maintenance on my heating/ac systems and did a nice job! Kudos

Charmaine K.

07/08/2013 12:00:00 SA

Eddie came to my home during the recent heat wave and solved our a/c issues in less than 10 minutes. He was friendly, knowledgeable and very respectful. I recommend him and Service Champions without reservations. The three times that they've come to my home to deal with an ac/heating issue, they've always found the problem in record time and provided very good customer service. Thank you SC!

Kim L.

12/15/2015

I love this company !! Ian showed up on time and was so professional in solving my heater issues. He ordered my part and came back to install it. He was so patient and has a great sense of humor in dealing with a homeowner that doesn't know whether to fix or replace. I decided to fix my pinto heater but will definitely call back when I want to replace. Thanks Ian.....YOU ROCK !!!

Gerry A.

12/07/2015 12:00:00 SA

Jim gave us excellent advise and guidance in doing our project. He represented Service Champions to the highest degree. We prayed with him and went through with the financial plan that he explained to us, today and they will be here tomorrow to accomplish the task. We feel blessed by this decision. Finally, he told us about California 1st and we are amazed at the ease of applying and being approved for the financing; all here at home within 10 minutes...wonderful.

Melody F.

2/26/2011

Long journey into heat!!! My furnace recently stopped working, and I assumed it was a pilot light that had gone out. After PG&E came and checked, I learned I have a gas furnace but the ignition is electric, and a key part had failed. This in the middle of the coldest February we have had in many years!!!
Was referred to Service Champions, and their rep, Jake, came out on a Sunday! That in itself was huge to me, since I had no heat at that time. He spent hours going over all my options, explaining things to me and answering my many, many questions.
After he left I went online and was able to verify all the information I had received about the choice to replace a part versus get a whole new furnace, pricing, etc. (You know the old saying, trust but verify).
I agonized about spending so much money for a brand new unit, but in the end realized that I didn't want to spend the next year or more worrying about which part was going to fail next. It wasn't a question of if, but when something else would break.
Once I made the decision to replace, this company had me scheduled for an appointment within 48 hours, their amazing customer service ladies kept me informed at every step, confirming arrival times and details. The installation crew arrived right on time, explained what they would do and approximately how long it would take. They were extremely professional, yet friendly (always a plus), and they completed the job on the low end of their time estimate and cleaned up perfectly.
I loved having heat that very night, but now that the threat of snow in the Bay Area has arrived, I am very happy with my choice to replace my furnace. No more worrying if there will be heat.
There was no pressure to hurry up and make my decision, or to buy above my financial means or preferences and I think that says a lot about this company.
Definitely 5 star!

Jennifer C.

02/06/2017 12:00:00 SA

My 80 year old mother has a service contract with them for years. I cancelled mine as I find them to be pricey. They came on 1/25 to fix my mothers heater that stopped working and spent 2-3 hours and couldn't fix it. Said it might be a specific part. I was told they would order it and should have it on the 27th to put in but they would call. No call but I called the rep who said they had to order from the mfg and no idea long it would take for sure. I called the company the following week and was told it takes 5-7 days to get here from mfg. It is now 2/6 and my 80 year old mother still has no heater!! No follow up from company, and I have to call for follow ups. You would think they could have the part shipped faster, as a 12 days to get this part is not acceptable. Their follow up customer service sucks!! Just got a call from my family that the part just came in. Now we have to call to set up the install. Not happy!!

Michael T.

5/31/2011

Yo-

Shame on me for writing a five star review the first time - as it wound up in the filtered review section - along with 31 other reviews.

So this is my second review - I'm a real customer - a retired Real Estate Appraiser who has no affiliation with ANY company. And this is really a five star review in disguise.

We had our first service call on the club membership to check out the heating and air conditioning system by technician Jessie. He was here on time and stayed over an hour - did a full check of all systems - cleaned our washable filters - and gave the system a All Is Good' rating on the receipt - all which was covered by our club membership with no out of pocket expense to us.

We will continue to do business with Service Champions and I will continue to write reviews reflecting the truth - as I see it - about this and other companies.

Shelly F.

06/12/2015 12:00:00 SA

Ian was very helpful and did a great job explaining and showing me what was going on with my system. He walked me through everything I needed to made a decision about a new system.

Sabrina W.

10/03/2016 12:00:00 SA

I wish we would have done our research before hiring service champions. We had them come out a few months ago because our AC was just not cooking anymore, even though we had a brand new unit from someone else. Service champions came and said we needed all our duct work redone, a new furnace, new this and new that. They quoted us $8,000 on the furnace. My husband said no just replace these certain parts that need replacing so they did. They had to come out probably five or 6 times bc something kept going wrong. The last visit, the igniter on the furnace was working when they got here and then not working when they were done. So they ordered some special part that was gonna take a few days to come in and they accepted the cost of that. It's now about 4 months after they fixed it and our heater stopped working, funny, right when it's getting cold out. We had luckily read a message someone posted on our community website warning us about them ripping people off and they recommended another company. Today we had that other company come out and voila, the igniter service champions replaced was too small for the furnace thus the reason it burned out so quickly. I'm sure they expected us to call them again to charge us for another service. This other company also told us a brand new furnace from them would only be $1,900 ( and that we don't even need a new one right no, as opposed to SC's quote of $8,000!!! Do your research. We probably could have saved thousands initially had we done it.

Judy C.

1/26/2016

First time used this company. Technician Nick B. came over for a furnace tune up service call. Friendly, courteous and spent time to explain how my furnace system works. Gave no pressures to buy maintenance services. I would use them again for future services.

florence t.

12/28/2013

My furnace went out during the coldest week of the year (first week in December); I didn't have heat for over a week. The first company who came out didn't show up until FOUR HOURS after my appointment window. They informed me that I needed a new furnace and they didn't have the brand I wanted in stock. I finally went on the internet. It was the weekend and no one seemed available until I got a call from Service Champions. Brad came out that Saturday and sold me a furnace. He told me that they would try and install as soon as possible even though the installation appointment was set for a week out. I got a call from their scheduler on Monday Tuesday and they had a team out that afternoon. I am very impressed with their professionalism and responsiveness. Everyone I've dealt with has been extremely courteous (in person as well as on the phone).

Soon after the furnace was installed I noticed that it was making some very loud noises. Since I've been very busy with the holidays I didn't call until now. They are sending someone out on Monday to check it out.

So far I'm impressed with their service and hope that they can fix my problem since the noise wakes me up every morning.

ROLAND A.

5/23/2014

The tech came out to serve my grandmas AC. Tech told us she needed a new furnace but refused to give us a written estimate. He suggested we call the sales department. But it would take 2 hours to get everyone to write out an estimate.He did not understand why I wouldn't have him start on work that would cost thousands of dollars without getting another estimate. Even though they have the lowest price guarante and other companies do not pull permits. $69 was charged just to be told she needed a newer unit with nothing to show for it but a bill stating she needs a whole new unit and mother board.This is not how a reliable and honest business is run. I would put negative stars if possible. After calling the company I was told that the tech's supervisor would call me but I have yet to hear back from this company. I also requested an estimate in writing since I took time off work and could have waited 2 hours for tech to write one out. I was told over the phone the tech or sales department would mail us a written estimate but a week and a half later nothing has been received. And I know there is nothing wrong with the US postal system.

Jon K.

05/12/2014 12:00:00 SA

Had service champion come out to do a 88 dollar tuneup on my heater a/c unit that was working great, but I wanted to do preventive maintenance before the hot season. Knowing full well this is a invitation for a company to come in and nit pick your unit to death. The technician showed up and of course found every thing wrong with my unit which included three capacitors and two contacts. I later went and checked and found some but not all of these items were indeed need of replacement, but this is where it goes bad , the estimate to replace these items came out to $1600.00 ! I promptly called the a/c parts supply house and found all the parts for less than $100 .I understand businesses have a lot of overhead but a 1600% markup is absolutely crazy! I also checked my washable filters, something that should have been part of the tune up only to find them filthy. I then washed my own filters, bought the parts, installed them and saved $1500. Thanks for nothing!

John M.

04/12/2016 12:00:00 SA

Cliff from service champions came out today to service our system. Couldn't have asked for a better experience. Thank you cliff and service champs for ensuring my systems run safely at all times!

Sharon K.

2/18/2012

Terrible customer service,my husband scheduled an appt. for them to come out on Saturday between 8-10 am, when they no showed they said that my husband was supposed to call and confirm this appt. Where in fact my husband had been corresponding with them via email. He had the email to verify the appt.
They dropped the ball and didn't seem to care. This is terrible customer service and I would hate to think what kind of quality work they perform.

Holly G.

04/01/2012 12:00:00 SA

To sum up my opinion up of this company I would say that they are out to sell equipment not service or repair it, as their name implies. They will do/say whatever to convince someone to purchase new equipment, without even giving other options such as repair. Unfortunetly they were proven to be dishonest to me and I don't recommend them to anyone unless it's someone who knows HVAC and can't be fooled!

When they came to service my heating/AC I was told I needed everything new and of most concern was that my heater was emitting high levels of carbon monoxide. After getting a second opinion and thus spending more money, I learned that everything they said was untrue. I purchased carbon monoxide detectors for my home and had someone else check the emissions and they are fine. I hate to say it but I felt they tried to manipulate me into spending well over 10K for new equipment which I learned would have been completely unneccessary had I done it. Thankfully I got a second opinion!!

Donna A.

09/01/2012 12:00:00 SA

We met Kevin, the owner of Service Champions, in March of 2004. He has put in two furnaces and one air conditioner in several houses that we own. We first noticed a problem a few years ago. We had a membership and were using the free maintenance service. Everything was working well until then. Four guys later I was told that the first guy cross wired the system and it burned out several parts which were covered under the 5 year warranty. I asked about wear and tear on the unit and he just shook his head. We have had problems with Service Champions ever since.

Most recently a tenant called and told us that their air conditioner was not working. We told them to call Service Champions. The Tec never called us the first time he was out there or told us the cost of fixing the Unit. The second time he did call to tell us that we had to get a new unit at the price of $7,400. I called him back to ask a question about the unit and he never called me back. I never received a contract from him. Then we found out that when our tenants called asking for the maintance service last year, they never called back to make an appointment. $140 a year for membership and we never got our maintenance in two years, just a bill.

So now we need a new air conditioner. I was quoted over the phone $7,400 for a new air conditioner. This included our membership discount and was $3,000.00 more than what we paid another company. I was never given anything in writing. The guy we used charged us $4,500. Cookie, Service Champion's receptionist, stated that the price included heating and air-condition. All we needed was an air conditioner. The Tec did not mention the heating unit at any time. Cookie wanted to talk apple to apple. Their warranty is a 10 year part and 5 labor compared to the other guy who gave us a 10 year part and labor warranty. Did we get a lemon replacement in our contract like Service Champion give in theirs? No, it is state mandated. At one point she stated that they do not put in junk. Neither do we. I had three other companies look at the property. Only one suggested that we put in a new furnace because it was 17 years old and most furnaces last 20 years. His price for a complete unit was $7,000 and that did not include a membership discount. That is $400.00 less than Service Champion.

When Cookie contacted us she had us under the wrong name and house. We gave her the addresses of several houses that they have worked on. A different house had our tenant's name and she was confused. She thought the tenant's owned the house. She also did not recognize the house address where they put in a heating and air conditioner. We have been with Service Champions since March 2004. Two furnaces and one air-conditioner, monthly membership charges and you would think that they would know who we are and how to bill us.

Kevin called us and was very sorry for what had happened. He wanted to forgo the 2 years of membership that we had and we told him No. It was time we spoke out. In the past he tried to make amends, but too many incidents have happened. He even took the time to write us a personal letter which we appreciated. Sadly, he still does not know who we are and the last name was wrong. Then we received a reminder that it is time for our yearly system inspection.

Carli M.

10/26/2017

We just had a service call from Peter Donovan at Service Champions and it was one of the best experiences ever. There was a problem with the compensate pump on our HVAC unit, which is installed in our attic. Peter did all the troubleshooting and work required to possibly make the pump properly function. He even went the extra mile by taking the pump apart so he could check the float, empty the reservoir, and clear debris out of it. Unfortunately, the pump had to be retired as it couldn't be repaired. So, Peter installed a new one for us (the same day) and put some noise deadening material under the pump to help keep it a little more quiet. To keep our HVAC running in tip-top shape going forward, we decided to sign up for the Service Champions Maintenance Agreement and Peter gave us break on the price of the pump. So, we highly recommend this company as their techs are very knowledgeable, do quality work, and provide this service at fair price.

D S.

6/24/2014

Received a phone call from a representative of this company. He obviously majored in RUDENESS. He thought I had scheduled an appointment which I had not. I was about to tell him there must have been a misunderstanding when he accused me of calling the scheduler a liar. I tried once again to untangle the communication when he asked Are you saying _____ made a fake appointment? He would not allow me to answer the question. When I asked him if he would allow me to do so, he exclaimed 'Now you are talking over me! and hung up on me!!!! This company contacted me I did not call them. The original caller was professional, as was the supervisor, but based on the sheer hatefulness of this one individual I had to tell the supervisor that none of the employees would step onto any of my properties EVER!

Stephen C.

08/01/2015 12:00:00 SA

This is the second time we used Service Champions for inspections and every time I am impressed by their politeness, knowledge, thoroughness and the excellent quality of their work whenever something has needed attention. This last inspection was done by Steven Corsaro, a wonderful gentleman who took his time to explain everything he was going to do and what he found in detail, pointed out what can wait versus what needs attention, and answered all of my questions competently and quickly. I highly recommend Steven and the team of courteous and highly skilled professionals at Service Champions for your next air conditioning or furnace call.

Susan Y.

07/04/2015 12:00:00 SA

I have nothing but good things to say about this company. We had several estimates from a variety of companies in the valley, from Costco to small mom-and-pop shops. Service Champions and a couple of others were all in the same ballpark, but others left a lot of things open that could have cost more once they installed the system. They came when it was 104 degrees and could not have been more polite and professional. My husband is quite handy and it takes a lot to impress him, but he was very happy with their work, and work ethic. Now we are staying cool and completely happy with the system.

concord g.

10/31/2013

We've used Service Champions for the past several years and for the last 2 years have been a member of their club which is great as now we don't have to remember to schedule the semi-annual checkups - they call to remind us to schedule.

All the technicians we've had in the house have been courteous and very knowledgeable. They help educate us on our system, explain what they are doing and let us know what to watch out for in the future.

Two weeks ago we scheduled a pressure test with them to find any leaks in our 14 year old duct-work. During the inspection they found that we had asbestos in some of the boots that couple the duct to the floor registers. They were able to explain our options for remediating the problem.

Last week we had an asbestos abatement team in and they took care of our problem. Service Champions arranged the whole thing for us and pricing was much better than if we had contracted the work out ourselves.

The next day we had Service Champions replace all our duct work. The inspection that they had done 2 weeks prior clearly showed us we needed something done about the conditions of our ducts. During that inspection they took very detailed photos of our old ducts and explained all of the issues they found.

Today we turned on our system for the first time since the ducts were re-done. WHAT AN IMMEDIATE DIFFERENCE. I thought our system was working fine before but now the system is whisper quiet... can't hear the air whooshing through. AND the house heated to the desired temperature evenly throughout in less than 10 minutes!

Great service... great team... always a great experience working with them!

Joseph H.

01/03/2015 12:00:00 SA

Service arrive on time which is very important during the holidays season. Explanation was clear and just found out they can support water heater too.

Slava Z.

6/20/2013

Very bad experience, tech came this afternoon to do basic check up ( my A/C was working perfect ) I call them because of advertisement $78.00 for tune-up and free duct inspection. First he open fan outside of my house and start looking for any problems, same thing he did in the central unit, second he was trying to sell me a new system (around $10,000). I didn't get any tune-up and was no duct inspection.
He just put everything back. After he left 1 hour after I turn on A/C, it was not working at all. Actually he was trying to clean coils inside of fan area by water maybe it was causing some problems. Now I have to wait for tomorrow for someone call me back.
No A/C working, so disappointed.
Do not recommend this company to anyone.

Update:

06.21.13
I have another technician came today, he made my day!!!
He's name MARK.
He spend about 40 min to check up what was a problem, unfortunately previous tech
When he cleans the unit outside my house located in my backyard short something off. This problem was causing by cleaning inside by water.
Mark was able to release this problem, using his professional skills.
Thank you Mark.

Dennis B.

7/31/2011

My downstairs AC unit quite working last weekend. I was not familiar with any local Air Conditioning Companies. I asked a friend if he could recommend a local. He recommended Service Champions.

I called Service Champions today at 10 am. They offered an appointment between 12&3 pm today. The Service tech was her at 2. A very professional young man introduced himself at the door. Before entering my house the technician slipped on a pair of booties to protect my flooring. I showed him where the unit was in my attic. The technician diagnosed my unit in less than 20 min. A capacitor had blown. He had the part in his truck. After replacing the capacitor he double checked that everything was working properly. All for less than $200.00.

How can it get any more efficient than that? I will recommend them to my friends.

Srikalyan C.

01/09/2013 12:00:00 SA

4 stars because i at last got to get what i wanted and what was agreed upon before the work agreement. If not for the technicians Washington and Jeff i would have given 3 stars simply because the work was being in pending for over 5 months inspite of very frequent calls. Though they respond well it some how did not translate well into the work. The story is too long to be put up here.

Bottom line : Don't make full payment untill the work is completed .

Willis G.

1/18/2013

We had installed the heating vents two weeks ago. The company sent Mr. Chris Lucas to our home testing the efficiency of the heating system. He was on time, efficient, and clearly explained everything to us. We feel very happy with all the work which Service Champions company have done. This company does 20 jobs a day and I only saw 18 reviews. If we are happy with their work, we should tell them.
Our home has never been this warm (with the same temperature setting) and we are so grateful.

Jim S.

02/06/2013 12:00:00 SA

Anthony Martinete did an excellent job of inspecting and cleaning my furnace. He was also very nice about explaining what he was doing and answering my questions. The charge was $58, which was very reasonable. Fortunately, no repairs were required because they add up fast. They charge $224, plus $69 for a service call, to install a new igniter which can be purchased for about $30 on-line. It takes less than 10 minutes to replace the igniter. That seems high to me, but I have not compared prices with other HVAC companies.

Leo H.

08/11/2014 12:00:00 SA

I saw a coupon from Service Champions for a heating service and we have never had one done before on our home in Benicia. Little did I expect to receive such a comprehensive service at a great price. Kevin Granados was our technician and he was a pleasure to work with. He was very professional, and as I was watching him perform his service he answered a lot of questions that I had. He was thorough, competent, and I could tell that he was very well trained. Another thing I picked up was that he really enjoyed his job and talked about his enjoyment and how he wanted to continue learning so he can be the best he could at what he does. Now we have become a satisfied Club Member and will be asking for Kevin each time a service is to be performed. To the management of Service Champions, you have a valued employee in Kevin Granados, who represents your company well. Leo H.

L R.

11/07/2010 12:00:00 SA

The owner contacted me to say that he believes I've confused his business with another business located in a different city. I said that I have not because I received mail from them with this return address. He should spend more time getting his techs to their appointments and less time monitoring his reputation on social media sites. Meeting scheduled appointments will approve your reviews on social media sites and you won't have to worry about what people write about you!

derek r.

02/04/2010 12:00:00 SA

Update: I received a call and email from the owner. He was very nice and embarrased by his company. He offered me free service a year and to come out and do a free tune up, but I had already called another company who came out 20 min. based off of kevins concern I might give this company another try if the one i'm using fails me.

This company is terrible:

I set an appointment 2 weeks ago for thur the 4th at 9am. I called them thur at 11:45am and asked where my Service person was. The girl on the phone was very nice and said they had called last week and that morning to cancel but no message's thinking I'm and idiot, i checked my phone long there were no calls last week or that morning under their number... the only call on my log from them was two weeks ago when they called me to set up an appointment(you would think if they tried to call and couldn't reach me at least they would have sent me an email to have it in writing that they tried to contact me??)...being a patient man who had taken a day off from work I asked when they could come out and they said the 16th I think and it would be half off. First, how they have that many appointments from today until then is crazy because of how much they suck customer service wise, second how they are in business when customer service is a top priority is surprising as well. I appreciate the half off and it's a good gesture, but in this economy I am willing to pay whatever for good service because you don't get many good companies. I would not recommend them at all, either my phone sucks or they lied.

Natalie W.

9/21/2011

My air conditioner was not working after their tune-up. Before the service my conditioner was working very well. They sent the tech back to check and he charged me a lot of money to repair. Unfortunately the system was not working again after a few days. Be very careful to call for their service!! And they haven't returned my service charge yet even the operation magr promised me they will. It's more than a month already! Very disappointed about their service!!

Harold W.

9/25/2014

Keeps me warm and cool. My system runs perfectly with their help and advice. They have our every confidence.

Jim Y.

01/03/2014 12:00:00 SA

We had our furnace replaced by this company recently. From the first call to diagnose the issues to the post installation follow up inspection, the service technicians were thoroughly professional, on time, left the work area clean and made sure we had all of the information and instructions to operate this new furnace. Jayson and Jeremy then came by a week later to inspect the work and check the ducts to insure that everything was perfect before ordering the final permit from our town inspector. Would recommend them for their annual service contract as well. It's only 12 bucks a month!

Bill R.

1/17/2013

Do you want Service or a Sales pitch? I used them once and wasn't the least bit pleased. Their technician spent more time trying to sell me on more of their services than actually doing the work he was hired for. Since then, I constantly get phone calls to my cell and home number trying to sell me more of their services even when I tell them to stop calling and get me off of their calling lists. I will never EVER use them again.

Diana O.

3/29/2009

I thought Service Champions did an excellent job. We called them because they are diamond certified. We actually called four companies and they were the only ones to reply within 24 hours! They arrived early to my home for the initial estimate. they knew all about what tax write-offs are available. The sales guy was friendly and didn't try to oversell us on anything. The day of the installation the installer was also early. They were in and out in record time, they moved my thermostat to a better location and they explained how everything worked -- even the new furnace! I don't know why some folks had bad experiences. Thankfully, ours was 5 star. I would highly recommend them.

JoAnn C.

04/11/2013 12:00:00 SA

I'd never, ever call them again. I selected them based on their Diamond Certification. They sent out a technician, who told me they'd completely fix the problem with both my furnace and AC. Said they were finished, yet not all the problems were fixed. Had the nerve to tell me it would take another $1200 if I wanted the AC fixed. Took quite a bit of arguing. Their argument was that I authorized the work order, but they didn't specifically write on it that they had to make the AC work. They never fully or correctly diagnosed the problems. However, after a month-long argument, they finally returned and finished at no further cost. The heat and AC were both finally operable, but the work was expensive, they probably did things that weren't really necessary to get the system up and running, and really, the technicians should have done what they said they'd do without the lengthy battle.

L L.

1/17/2012

Mike E came to our house to service the furnace. He did a absolutely great job. He explained what he was doing and showed me the components before and after he cleaned them. Very humble and knowledgeable. He went above and beyond for what he was supposed to do and even fixed the fan function of the thermostat. Highly recommended.

Melissa C.

12/29/2012

We have been living in our home for almost four years and had never had our furnace tuned up so I felt it was long over due! I was referred to Service Champions by a good friend of mine, Sara B, who is also an employee of theirs. So we decided to give them a shot. They were able to schedule our appointment sooner than I thought, which was Christmas Eve, which I kinda felt bad about because they were working on Christmas Eve, but it worked for us because we were off. The tech, Paul arrived within the two hour window, which was promised. He was very friendly and knowledgeable. Paul answered all of the questions we had promptly and with confidence. He informed us that there might be a couple things that may need to be replaced shortly but was not pushy and didnt try to pressure us into buying anything we didnt feel we needed. We will definately use them in the future and we strongly recommend them!!!

Carol W.

08/03/2011 12:00:00 SA

I received a coupon envelope in the mail a while back and decided to use it for the repairs on my air conditioning system. The customer service over the phone was friendly and on point. Two young men (Ian and Lito) came to the house and ran a diagnostic on the service. Agreeing to the service they returned and repaired the AC timely and professionally. I would recommend them.

erwin m.

2/18/2013

The service technician Joel Acebu was very polite and thorough. I appreciated that he put on shoe covers everytime he stepped into the house. Diagnosed that the inducer motor assembly was not working and needed to be replaced. Will definitely call on Service Champions for future heating/air conditioning issues.

Sally L.

07/05/2014 12:00:00 SA

We just moved into a new-to-us 44-year-old home in Pleasanton and quickly determined that both the furnace and the air conditioning systems had far exceeded their useful lives. We got bids from Sears, Lowe's, and three other local HVAC contractors, including Service Champions (SC). (We saw their ad in a local flier.) Met with SC salesman Brad Bernard in our home. After a carefully inspecting our existing HVAC systems, he quoted several options, right on the spot. Theirs was not the highest quote but neither was it the lowest. We went with Service Champions because of Brad's professionalism, knowledge of the product, warranty and guaranteed pricing. The installation crew (also very neat and professional) arrived on schedule and got the job done -- though it took an extra half-day due to some unforeseen problems in our furnace ducting. Here's where we're glad we had SC's guaranteed pricing. They removed all the debris and cleaned up everything they touched. It's only been a couple of weeks, but so far everything is working fine. My husband and I are extremely happy we went with Service Champions!

Marty K.

12/22/2014

I received a flyer for the $88 Tune-Up. The technician arrived and did an inspection of the furnace and informed me that the furnace was old and not safe and could lead to a fire and there was nothing more he could do. He was in the house maybe 30 minutes. He then knocked off $40 & charged me $48 for a 'Safety Inspection'. I then asked for a quote for a new furnace & he said he would get back to me on it (which never happened). Because I was concerned about the safety of the furnace I then called PG&E (which will do a safety inspection for free) who sent a technician out to inspect the furnace and said it was old & probably not too efficient but was still safe to operate and gave me a written statement to that effect. I initially thought maybe the flyer was a scam to sell you a new furnace - but since the guy never responded with a quote I assume they are honest but I'm not sure exactly what their business plan is. At any rate an $88 tune-up with 100% profit guarantee turned into a $48 'safety inspection' that PG&E found was incorrect and then no followup regarding a replacement quote.

GW B.

02/08/2013 12:00:00 SA

All this company wants to do is sell you a new furnace. For $58 they're supposed to tune-up your old furnace---but all the serviceman will do is show you how vital it is that you buy a new furnace. When he finally realizes you aren't buying, he puts everything back and collects a check for $58.00 (their company doesn't even trust their people to take cash!) Do yourself a favor---call someone else.

Robert G.

10/01/2013 12:00:00 SA

We a Gold member with Service Champions and asked them to come to our house to seal up the furnace (attic furnace). Our house is going to be under major renovation/construction and we wanted to make sure the furnace did not get a whole bunch of dust. We expected they would simply put a plastic wrap or something over the furnace for us. They did a lot more. Anthony, the technician sealed every crack on the system, wrapped it multiple times with bags, and made sure the system would be protected during the construction. He alwasy does an amazing job and brings the best attittude. We'll be Service Champions customers for a long time to come.

Chandra L.

12/13/2013

Wow! So there really still are companies around that genuinely believe in customer service! These guys are awesome! The heat would not turn on at my home. Their Senior Technician, Bob (a truly great guy) arrived right on schedule and had our heater up and running in no time. He was courteous, friendly and painstaking. Even better was their bill - I cannot believe there are such amazingly reasonable charges available! Bob also signed me on for a maintenance contract that costs all of $7.95 per month!! Thank you, guys - you really live up to your name. And thank you, Yelp, for finding them for me!

Lance D.

05/12/2014 12:00:00 SA

Our initial contact with Service Champions was great as well as the install. The problem is thier communication with front line staff and the office with regard to paperwork and permits. The left hand does not know what the right hand is doing which made my experience very problematic. I had to do the leg work and continually wait on Service Champions. Unless they get on the same page with each other, I avoid using this company.....

Cindy G.

6/23/2015

Hottest day of the year and our a/c went out. Kind of expecting it as our units were 28 years old. Called and was told would be put on a waiting list for a call back, was called back immediately and the next afternoon had an appointment with NIck B. After inspecting our units, it was determined it was a fuse, but due to the age of everything, we decided to go with a new system. The next day everyone showed up to start work, originally told it would be 2 days, they had an extra crew from somewhere else so midday told me that they could finish by 7:30pm that night. Everyone was very polite and good at their job, and sure enough, by 7:30 they were done! We had also opted for added insulation, the company they use Alcal was superb. Kept the rooms nice and neat, did a great job, and are super nice guys. I love my a/c and am very pleased with the whole experience! And a big shout out to Nick B., you are awesome!

Martin E.

4/14/2012

Don't use SERVICE CHAMPIONS of Pleasanton... read on...
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Has anyone, besides me... seen through the BS that 'Service Champions' does with their inspection of your Heating and Air conditioning systems ?

I had them out to fix a problem, which also included a FREE SYSTEM check. Apparently, the techs are trained to play up artificial problems, AND up-sell services you don't need. Here are the details of a one of the games they attempted to play on me...

After the initial system inspection.
The tech was holding a large capacitor, and mentioned it was bad, and costing me money. To which I responded, really, it's bad ? Then he pulled out his multimeter and showed me the display, and said it was out of spec. OH BOY, this is where he first f'd up... segway... I R an Eng-a-neer, ov Da, Electrical type... So I'm holding the capacitor, and notice it's a +/- 20% margin type on the rating..., so actually it was in spec. Then I looked at his Mulitmeter and noticed he had it on the wrong scale... 'Ba-deeb, Ba-deed, Elmer Fud'... Who'd F, do you thinks you R ? So, he's a deer in the headlights of what I am really thinking. So I ask.. how much will this cost to repair? and a couple moments later, $198 for the Capacitor, and install is $50-.... Whoa horsey... So, this is when I come clean... and start talking.. I'll spare the 'I know a little about passive electrical crap on him'.

I say... Can you please put that capacitor back in ? I'm a little short on money today.
He says: No problem, but, it's bad
I say: Thank you, but, I need to save that money.

The tech goes and reinstalled the capacitor, and I go look up the retail cost to acquire a new one online... I found several source ranging from $19.99 to $28.65, plus S&H. So Service Champions was going to pocket and huge bonus on that capacitor... Like a bonus $170- for one part ? WOW, thievery at it's best... perhaps recovery of that labor cost of the 'Free Inspection'.

So don't trust Service Champions... look for someone reputable, although good luck finding them. Here are a couple links with some documented issues, so this is not limited to my experience... They are rated a B+ by the BBB, hmmm, why not an 'A' ?
That's 17 documented complaints... I did not make a compliant, so there are at least 18 now... And people don't always waste their time making complaints to BBB. SO BEWARE of the Service Champions....

bbb.org/greater-san-fran…

Marci R.

10/11/2013 12:00:00 SA

This is my 4th experience with Service Champions, and for me, they epitomize quality customer service. From the scheduling, to the service technicians (Robert today), to the follow-up calls, this is a very well run organization. My original appointment date for the $50 Home Safety and Performance check was next week, but I received a call last night asking if I would like them to come today, and if so, I would receive $20 off of the service. The new scheduled appointment time was 8-10 a.m., and I received a confirmation call at 7:45 and Robert arrived promptly at 8. He was courteous and professionally attired. He explained what was to be done and performed the service in a timely manner. Prior to leaving, he asked (sincerely) if there was anything else that he could fix, and I DID have a light bulb that needed changing (trickier than it sounds, for real!) and he changed it quickly. Any thing else? Well...my hot water pressure sucks, so he took a look at the hot water heater and made some really great suggestions that I will try in the very near future. After everything, he gave a firm handshake, a smile and drove off in to the distance...

All in all, just another 5-star performance for what I consider to be the best HVAC Company in the area!

JoAnne S.

03/01/2010 12:00:00 SA

I have been doing business with this company for almost 3 years and have been shown excellent service by both the office and on-site employees. They are always on time, are professionally dressed and take pride in their work. Today I had my ducts cleaned and a new filter installed by James and Roger, and they did a great job and made sure that they cleaned up before they left, which included vacuuming the carpet. I have had a service contract with the company and have always received a $10 gift certificate towards the purchase of a turkey at Thanksgiving in appreciation for my business. I was sorry to see negative comments by the previous people because I have nothing but positive feelings about the company.

D L.

06/10/2011 12:00:00 SA

Had spoken with company a few times- including marketing manager regarding duct cleaning. They called me to set up an appt to for a home health inspection. Time was 7:00pm- well to make a long frustrating story short I sat home and no one came. I did call the office twice and didn't get a call back. My third call was to say forget it. Courtney from the office called me back and was sincere in trying to keep my business however I decided to go elsewhere. The no show and two unanswered calls to the office- were enough for me. Reading some of the other yelp reviews, I believe that this may be a common practice.

Linda J.

5/23/2012

I was contacted by Kevin at Service Champions after my review, and he was very gracious and accommodating, and sent a tech up to my house right away to resolve the problem. I must say that a little customer service goes a long way, and I wish more businesses were this conscientious.

David J.

1/27/2013

We are members of their service club and have appreciated the timely responses to any and all issues/concerns we have had. Recently we had what was assumed to be a minor rattling/vibration in one of our intake vents. Technician, Ian Hazelwood, was on time, actually a little ahead of schedule, and what appeared to be a minor problem was much more involved. He took the time to explain thoroughly with pictures what the problem was and what should be done to correct. I was impressed with his demeanor and thoroughness. Once he left, we discovered that our house phone was not working, probably bumped while Ian was in the crawl space. A call to him and on his day off came over to find the issue. I'm more than pleased with both Service Champions and particularly their technician, Ian Hazelwood. Job well done, a satisfied customer!

Jason S.

1/27/2013

Kyle & John installed a new furnace (80% with variable speed fan) and A/C system. All the work was done within the same day. They were great. Kyle gave me great advice about doing all the work to code. They even fixed some other small problems beyond the install.

therese c.

8/26/2014

Had our serivce today and cannot say enough good things about Chris. His customer service is above first rate. He was cheery and friendly when he greeted me. Noticing that I was working, he politely asked about access back and forth from the front door to the heater and air. He waited patiently when he heard I was on the phone with regards to follow up questions and next steps. He explained the additional work suggested and completed the tasks quickly and efficiently. He left the area as clean as it was when he arrived. At the end, he wished a me a good day and went on his way. Chris identified the type of customer I was in that I needed high customer service but also needed to focus on other things at the time. He was not disruptive to my daily flow and made me feel confident that I did not have to shadow him the entire time he was here. I think I will be requesting Chris to do all my service calls moving forward. He was stellar!

Amy M.

8/19/2012

I had called Service Champions for an estimate for install central heat and air. The service rep that came out to my house was super professional, answered all of my questions, was super helpful and the quote was competitive. The quote was $13,500- not chump change for me and I wanted to think about it before i signed a contract for work. and make sure it was a good decision for me and my house. The next day the service representative and I had phone tag- leaving messages for each other- I was at work and could not always answer the phone when he called. I appreciate the the quick response, but what I did not appreciate was that every day after that he called me 1-3 times per day- leaving messages to check in about service. That is what turned me off from the company. I did not feel respected in my decision making and allowing me time to think about it, plus I needed to arrange time off of work so I can be home for the work to be done. I am one of 3 employees- so I have to arrange time with the others- I can not always just take time off. I have decided to put installation of heat/air/duct work off for a month or so- due to my schedule. I still want the work done but I will also check into other companies as well. I don't recommend calling this company if you just want info or a no obligation quote- go with this company if you are positive you want them to do the work.

R M.

12/01/2011 12:00:00 SA

We hired Service Champions in April (2011) to install our Air Conditioner, they did excellent job. They were very polite too until recent experience. Couple of weeks back we had problem with our furnace, the furnace goes on and off and doesnot reach the target temperature set in thermostat. So, the Service Champion guy comes, as usual polite, checks the thermostat and furnace, finds nothing wrong but has to charge 69 dollars for Diagnostics, so cleans the drain pipe of furnace and says there is a minor clog. So, everytime the Service Champion guy visits they charge 69 dollars, no matter what, whether there is a problem or not. So, this time the guy said no problem with furnace, instead tried his best to pursue me to sign up for their club membership and get duct work done, presented me with all sorts of free offers. Obviously I said no, we did not want to commit to membership and furnace doesn't give any problems, we just wanted this onetime fix. So, just 2 days pass by the furnace is acting up, so we call Service Champions and they send a guy on Service Call Back, which means previous guy did not do his job as this guy fixes the problem and works for free. But that did not happen, he charged us Diagnostic fee= 69 dollars, then found a problem with exhaust pipe and condensation tube so, this is how he rips us off, he charges to align the exhaust pipe in right angle (which is basically taping and bolting some screws) = 70 dollars, pinching condensation tube = 229 dollars and on top of that wanted to charge us 685 dollars for replacing returns and 61 dollars for fixing C-wire of thermostat, and also 78 dollars for furnace tuning. I said absolutely not, just fix the problem and go, I have a 2 year old, our home is freezing so, just wanted to get the problem fixed, so had to pay overall 445 dollars. Until the service champion guy left , he kept on pursuing me for getting non-critical work done, pay him 2000 to 3000 dollars, he also said he will tune the furnace for free and fix C-wire on thermostat for free if I signed club membership. Omg, bottomline, Service Champions will rip you off, they are extremely unethical and horrifying

L. Diane K.

11/16/2011

I would steer clear of these folks. They are the ONLY people who have ever serviced my unit. Last December (2010) I had water coming through the ceiling and wall in my bathroom. I called my friend who is a contractor and he came out and crawled up into the attic and discovered that there was a hose on the furnace leaking (I might add it had several holes worn in it). I turned my heater off and called Service Champions out and they denied they had anything to do with it. I asked them how it could possibly be that worn if they had been checking it as they should each time they came out. They just gave me some song and dance about it being part of a safety inspection and that was not included in my service contract. To top it off....mysteriously....there just happened to be a brand new hose just like the one that needed to be replaced sitting up in the attic next to the furnace. They said I was lucky because otherwise they would have had to ordered it. Well here's what I believe happened....they were supposed to change it out the last time they were there and forgot...either way it was neglect on their part. To this day they will take no responsiblity and the damage was quite extensive because the water had been leaking for a while before it started coming through my ceiling and walls. I am cancelling my service contract with them. In addiiton, every time they come out, they tell me I need a new unit. My unit works excellent!! They also try to use the carbon monoxide speech to try and scare you into buying a new unit. I'll tell you something...I will NEVER buy a new unit from this company, nor will they ever service my unit again.

Margaret G.

02/07/2013 12:00:00 SA

Service Champions failed to honor a manufacturers warranty - even when I advised them it was in place. They regularly service my furnace and had done so in the Fall of 2012. At this time they pointed out something that did not need repair, but missed the more serious issue. When the furnace starting leaking water in January of this year (only a few months after their service) they came out and quoted a price of over $3 thousand to fix a rusted out secondary heat exchanger. I received a second opinion and was informed that the parts and labor were fully covered under an extended warranty by the manufacturer. I called SC back and they agreed that it was covered and could fix it for free. The next day they called and said that only the parts were covered by the warranty and I would have to pay up to $2 thousand for labor and administrative expenses. I asked them how long it would take to repair and they said it could be up to the 4 hours. I mentioned that was a very high labor cost for a repair the manufacturer was reimbursing them for. I called the manufacturer directly and they confirmed that all parts and 4 hours of labor were covered. I called SC again and they agreed to give me a 10% discount - so now they were down to around $1600. Clearly they must be charging me and pocketing the manufacturers credit. I am using another very respectful service provider to complete the repairs (for free!) and will use them for a new furnace and AC unit in the next year. SC needs to get their stories straight and focus on long term customer service - not short term profit. They lost a good customer that planned on spending good money on new systems.

Sara R.

01/03/2013 12:00:00 SA

stay away from this company!!!!! i waited five hours for the guy to come because our heat was not working downstairs. he felt like checking our upstairs heater which was working just fine. after he left we found out he broke our upstairs heater. now i am waiting for them to come out again the next day. i spoke to a supervisor name cookie. she was mean and even hung up on me. now i am waiting for the general manager to call and it's been hours. i guess they don't care about customers that have been with them for years. i must have sent them over 50 customers over the years. this company has gone down hill. don't call them!!

Gladys B.

3/24/2012

For almost 6 years I used Service Champion to service my old unit, didn't have a complaint and was always very happy with their service, I even referred them to my friends. But a year ago I decided to get a new unit, a 3 TON HEAT PUMP, I can't complain about the service I got, they were professional and installed the whole unit. What I am not happy about was that they overcharged me big time, I trusted them so even though I knew it was pricey, I didn't shop around because I always trusted their professionalism. The problem is that the units I got are on the market for around $2500, well, I paid $8356 including installations. When I asked for tax credits nobody was able to help me, then when I asked for a receipt I only got copies of work orders and investment agreement, never a formal receipt. Now, after one year, I have no tax credits and I have no receipt. I am charged monthly $7,95 for a yearly service, which is more than the promotional offer of $79 they offer.

Cathy R.

11/14/2012

I would not recommend this company if you need something taken care of quickly. I purchased a new unit from them 2.5 years ago. This is still under warranty so I am forced to deal with them. The very cold weather came and my heater stopped working, along with everyone else! They want me to wait a week to have a tech come out to look at it. I have a child with health problems and told them so and their time frame is unacceptable. They truly do not care about their clients. I purchased a new heater to not have to deal with these sort of issues. They needed to order a part, have it shipped to my house and then I had to call for another appoiintment with a 24 hour guarantee. Now they're telling me 26 hours is the best they can do. This company is horrible and I would never use them again. Unfortunately I signed up to be a club member so that I could pay for that 24 hour guarantee to not even get it!

Lisa G.

1/30/2013

We have been club members for many years now and regularly schedule appointments for our heaters/air conditioners to be serviced. We love that they arrive on time, sometimes even early, and are always professional and knowledgeable. Being club members gives us free inspections so you would think that they would rush through the work. However, today Eddie spent almost 2 hours inspecting our 2 furnaces & 2 a/c units. He made sure that we understood how the units work and how that related to certain parts. His recommendations were explained and even demonstrated without being pushy. In addition, he gave us written estimates and let us know what was a priority and what we could wait on which we appreciated. I was pleasantly surprised that he had researched our home account prior to coming to the door and knew the previous history of our units. He also took the time to make sure that he wore shoe covers in the house and was very courteous about where he placed his work items. He is the first person to let us know that we can request the same tech so that a new person doesn't have to come each time. Although, like I said, we've always had professional, knowledgeable service. He was very patient with my 2 kids, who rewarded him with a homemade pet rock and balloon hat which he proudly wore all the way to his truck. Even the dog liked Eddie as she tried to share a dirty sock with him and she doesn't give those up to just anyone. Oh, and yes, our dog loves leftovers from the turkey we get every holiday with our voucher from Service Champions!