Best Water Heater Leak Repair in San Francisco CA

These guys are sending me so much mail, it's borderline harassment. I called and asked to be taken off their mailing list, they said they'd tell the company they contract with.
I asked Maggie who the mailer company is so I could contact them and have them take me off their list, she refused to tell me. Alexis, the manager refused as well. This is no way to run a business, complete lack of accountability and a business model that relies on harassment. I will not do business with a company like this and will actively let my friends and family know these guys have shady marketing strategies. The letters just keep coming, a further show of incompetence.

PLEASE STOP SENDING LETTERS!!!

Had a problem with low water pressure in the kitchen faucet and no water pressure on the dishwashing machine and pot-filler faucet.  Yevgeny showed up on time and quickly diagnosed and fixed the problem on a Sunday. He also responded to my questions pertaining to a wall leak during heavy rain (possible roof /vent issue to be checked at a later time with a ladder) and was pro-active in evaluating and providing constructive feedback to questions. Something he has that money cannot buy is his honesty (tries to save you money) and ability to diagnose problems quickly and accurately.  When asked how much is the damage, he simply asked me to give him whatever I think is fair......that is a first for me from a contractor.  I just hope I gave him enough.  He is certainly on my A-list for any home repairs that comes up in the future.

Honestly, when I first realized we had a leak on this property that I manage for a friend, my immediate and only reaction was the headache that I was about to deal with. Yet the headache never materialized.  And that is all due to the superior level of service provided at every level by each and every person working at Ongaro & Sons.

I can not say enough good things about my experience working with the amazing group of people that work here. Everyone I interacted with here blew me away with their professional approach wrapped and delivered in the most sincere and kind package possible. These guys and gals take pride in going the extra mile in exceeding the expectations of their customers.  

Sorry if I forget a name or two here but the list of professionals who have turned me into a serious fan of this place include 1&2) Nicole and Maegan who answer the phones with such care and pleasantness and help with the logistics 3) Jordan, the original service agent whose sincere approach convinced me to do a bunch of other necessary upgrades 4) Dominique, the phenomenal installer who spent a whole day installing the necessary upgrades and 5) this other service agent (whose name unfortunately escapes me at this time) who needed to be somewhat of a contortionist to do all that insulation work in between the pipes, all the way to the fantastic supervisors like 6) the very knowledgeable and caring Roberto, who showed up the following day along with 7) another great service agent, Abel, to address a small matter that had been overlooked in the original quote, simply to make certain that I was a satisfied customer.  

It is no wonder that the Leak Detection Specialist guy (from another outfit) was so pleased to hear of my decision to use Ongaro & Sons for the job. His exact words were those are the guys that I would call if I had any plumbing issues ever.  And although his recommendation was reassuring, I had no clue that as a result of searching on Yelp that day, I would end up turning into a hardcore advocate for some plumbing company. But I was so blown away by the quality of the service provided by these guys that I felt that the least that I could do in return would be to write them a good review right where I found them in the first place.

What's more is that as I was bragging to my wife about what a great experience it has been dealing with these guys for the past few days, she told me that she had a bunch of plumbing work that she had had in mind for some time to be done around our own house and had not found the right guys for the job.  Guess who we're going to be calling now?  You guessed it: Ongaro & Sons!  (and so that's going to be my very first referral of many more to come that I will be sending their way in the future).

Excellent quality work and great customer service with clear explanations of what was needed and done. Eric has been very responsive about the job initially and throughout. Value good from what I can tell. Technician Miguel was particularly good -- high quality work, attention to safety, good clean-up, detailed explanations and available by text for questions after.

I received excellent service from Trevor. He showed up within the 30 minute timeframe I was given, gave me a list of options to choose from in terms of the work he saw needing to be completed (and was very detailed in his explanations, especially considering I know next to nothing about electrical work), and then completed the job quickly and thoroughly. Great, professional service--I highly recommend.