Eduardo P.

07/12/2023 12:00:00 SA

Thomas from Service Champions came to review our air conditioning and heating system and he did a great job on taking the time to do it meticulously and safely. After review he explained the work done and pointed out the main aspects we should be aware of.
I really liked this professionalism and will have them for a new review close to the coming winter.

Jimy C.

6/26/2023

We've had a lot of great experiences with service champions. We recently had to install a new water heater furnace, and air conditioning unit. They did the insulation which turned out great.

We also signed up for the service plan where they come out and inspect the heater and air conditioner. Every technician they have sent has been amazing. Today Thomas Dainard did our inspection and was awesome. He explained what he was doing and explain how closing the vents in your home can cause strain on the motor in the furnace. He gave us lots of helpful tips, and was extremely friendly, polite and professional.

Eric H.

06/05/2023 12:00:00 SA

Josh Pratt was a great help
Very professional and fixed our AC
He was very knowledgeable and had great customer service
Thanks for the very through inspection too!
I give him 5 stars....
Great job!

jeff c.

04/10/2023 12:00:00 SA

Our system got its yearly checkup by Alex Orvis and I couldn't be more satisfied. He did an incredibly thorough examination of my air conditioner, furnace, hot water heater as well as other items. Got here right when promised also.

A big part of my positive review is that he didn't try and upsell me. Did the diagnostics, I had some questions to which he had thorough answers and that was it. No fuss. Tremendous job by Alex.

Birdie F.

6/29/2023

I don't think I have worked with another company that made such a great impression! From start to finish everything was top notch. Reyna, Frances, Justin, David, William and Mark, you all rock.
I especially appreciated the texts that a technician is on there way which included a picture.
Every worker took great care in protecting our home.
It was hot and the work was grueling but they remained positive.
Everyone was professional. If we would give more stars we would.

Chris J.

6/25/2023

Tony our HVAC tech was outstanding great knowledge of AC. Explained everything so we could understand. The prices he gave us was great and we signed up for the membership.
I would recommend everyone ask for Tony to service your homes AC.

Reneerenee G.

7/15/2023

My husband and I want to Give A BIG SHOUT OUT TO JAMES COLLINS He is the Perfect example of a VALUABLE EMPLOYEE! James was VERY FRIENDLY and POLITE! He really took the time to thoroughly inspect and service our air conditioner. Even though it was SO HOT in our attic while he was up there, James Always had a Smile on his face the whole time he was here! A SUPER PLEASANT MAN! I highly recommend SERVICE CHAMPIONS, and they will come out quickly! YOU WILL BE HAPPY WITH THEM

Gilda W.

6/13/2023

I honestly can't say enough good things about this company, their work is impeccable, their representatives are kind, efficient, and knowledgeable, customer service can't be beat. Today Jeff Wiseman gave me my first Home and Health report, I purchased air conditioner and a heater last year. Jeff, was personable, knowledgeable, explained everything so well, I highly recommend Jeff Wiseman.
Gilda

Jeff N.

06/08/2023 12:00:00 SA

Pasquale G serviced my AC today, and I was very happy with his work. He was on time, pleasant, and very knowledgable. He even took the time to wash down the AC unit that had accumulated a good amount of dust, dirt, and leaves over the past year to ensure the air flow was unimpeded.
That was a first! Thank you, Pasqual!

Maurice A.

07/06/2023 12:00:00 SA

We just had a diagnostic service visit from Alex. He was very professional and extremely knowledgeable when diagnosing our AC unit issues. He explained everything to me clearly including my options for repair. Thank you Alex!

Aida F.

12/06/2022 12:00:00 SA

Nothing like having your heater go out & the search begins as to who to call. Hubby called 'Service Champions' & they were able to come out the next day!
The service person, Justin Star, was on time, polite, personable, dressed very clean & he was on it. He took apart our newer furnace; upon opening up the furnace & listening to the issues we were having he gave a diagnostic & fixed the sensor that had gotten dirty. He took the time to explain what had happened & why. Hubby like him so much, he made de wife write this review . He also liked the technician so much he signed up for a spring tune up as well; heaven forbid it get hot & his air conditioner goes on the blink.
In short, very nice technician, knew his stuff & got the job done! Oh & the house is warm again, yippie.

Phung Kim V.

04/03/2023 12:00:00 SA

I finally had a chance to write this review for services done by Service Champions last month for my rental in California.

Jeff Wiseman is the assigned technician for our property. He is very professional, prompt and easy to talk to. I am so glad Jeff was able to come out and give us a nice tune up for our furance. It needed a lot of work and Jeff got right in. I highly recommend him if you work with Service Champions.

I bought the MVP program.

When Jeff came to look at our furnace, he noticed asbestos and old duct work. We were able to
Schedule a call with his team right there and then to set up an appt to get estimate.

Chris Lucas was the comfort spealist that came to provide the est and did a wonderful job! We are working with him on quote for air now.

Chris was able to get an abatement company out within two days to remove the abestos and his team came in the day after and replaced all the duct work.

Năm Nguyên and Cory Heng did a nice and clean job on the duct work. My brother was at home at the time. He works night shift. Năm knew that and he did his best to not disturb my brother until the work was done.

My brother said he could barely hear them so you know they really made sure to do things are quiet as possible. Thank you so much

M G.

6/28/2023

Service Champions is a superior company. They are efficient, reliable, affordable, and friendly. I appreciate their dedication and dependability.. The service technicians have always been respectful, polite, and kind. High Fives to all of you! And a shout out to Zach Zimmer who was our tech today! Affable young man who took great care of my mothers AC system today.

Tracy L.

07/06/2023 12:00:00 SA

Joshua was the best. Cheerful, pleasant, explained what he did, had recommendations but no pressure to get it done. Would highly recommend for good honest high quality company.

Kay A.

06/09/2023 12:00:00 SA

I just had JC DeVore and Jonathan Nichols do a checkup of the HVAC systems at my house and they were extremely thorough, kind, and very informative. They both have done previous work at my place and have been professional, efficient, and helpful. Highly recommend!

Jose R.

07/03/2023 12:00:00 SA

Wanted to give kudos to Joel Clark at Service Champions for being on the level and detail oriented in explaining the issues with our HVAC system and what to expect in the near future with Service Champions. Joel gave my wife and I everything we needed to know in assessing the situation and the best route to take for the upcoming repair/replacement work for our system. #ThumbsUp

Derek C.

3/14/2023

tldr: Had such a great experience with Tony Ball that I'm definitely going to be an MVP member for life! On-time, thorough, patient (took the time to show and explain everything to me), considerate, and professional.

I'd heard about service champions from my uncle who has been a customer for a few years now. I knew my ac unit was old but wasn't sure about my furnace. Called to make an appointment and Tony was out here the next day.

As suspected, my ac unit is getting ready to go at any moment, and Tony took the time to not only walk me through the status of every component but also explained their function and how they all worked together. There was no sales pitch, just a super knowledgeable technician happily sharing his passion.

Tony did the same for my furnace and water heater as well.

All in all, can't recommend Tony and Service champions highly enough!

John E.

5/25/2023

Thomas was on time, very thorough, very efficient. I'm very pleased with the service.
Also, glad that Service Champions is offering more services.

michael m.

7/24/2023

Wow,I had hoped I wouldn't have my a/c quit working on the hottest days, but it did .My wife called Sevice Champions they sent out to sevice us technician Jeff Wiseman. He had explained to us everything he had look at to see what the problem was.I like being told and explained to what it will take to get it running for us.Jeff really made us feel better.Highly Recommend Sevice Champions.

Alex F.

04/12/2023 12:00:00 SA

This was my first time using Service Champions. My A/C stopped working and I was freaking out since summer is coming. They put me in with an appt same day a couple hours later. Logan Bothwell came out and was awesome. We figured out the issue immediately and resolved it. He took the time to fully explain the system and how it works on both heating and A/C. Great service with a great tech. Much appreciated.
Thank you Logan.

Norma P.

08/06/2022 12:00:00 SA

Buyer beware- Service Champion will put on a good song and dance to get your business but once you sign up, it'll go down hill from there. I will update this post if I ever get a resolution but so far GO WITH SOMEONE ELSE!!!!

In mid-June 2022, we contracted with them to have A/C, furnace, insulation, and electrical work done. Once each step was completed, we would move onto the next.
With the A/C the installation person left a mess and didn't even bother cleaning up even after we told him that clean up was part of the work. We were dismissed.

The team that installed the furnace installed it well but instead of using their equipment, they used everything we had without it even asking! They also promised to paint the outdoor tubes that release water but they never came back.

When we were scheduled for electrical work, we were given a back and forth. The contract manager didn't understand what we wanted, customer service didn't bother to take the time to explain, and we couldn't move forward. We come to find out they don't do electrical work. So then why advertise it? This sort of error caused a delay in the insulation installation. When my husband and I, after many phone calls, tried to find out what happened, the representatives kept mentioning that the wife had cancelled the service (make it make sense?!? Why would someone cancel a service they contracted for?). We got a refund of $100 but when we requested an itemized receipt since it didn't make sense, we were assured we would get one but are still waiting.

Last, the insulation - the team that handled this was the only highlight! They assured us that service champion would come and inspect the work. To this date, we haven't heard from them.

We are still waiting to hear from a manager because these sort of errors should happen. On our recent call (8/1) we find out all our notes and requests were lost.

However it's really funny to have every rep, project manager, and finance team ask us if we are happy with the service in a cheery voice. Once we say actually somewhat happy because xyz is not resolved they are all dismissive or argumentative.

Honestly all we ask are 3 actionable items:
-an itemized bill of all the services we contracted for and the cost
-a final inspection of the insulation work
-discussing the whole if there's no clean up, we will remedy it

Update as of 8/17: I got a call the next day after Alicia replied. It seemed like a productive home call and was told all the issues would be followed up by Friday 8/12. The only action item that was resolved was a copy of the itemized bill. Stay tuned!!!!

Update 9/1: on 8/26, I spoke with Marc the manager who promised to get us our lights installed at their cost. I was assured they would cover it at their cost. Great, right? They sent someone today who was asking us to pay up front *before* beginning any work. NOPE NOPE NOPE. I will refuse to give anyone associated with Service Champion a penny more. The electrician said he would check but now TBD when it'll happen. YOU HONESTLY CANNOT MAKE THIS STUFF UP!!!

Ryan T.

06/01/2023 12:00:00 SA

Had a furnace and water cooler check up from James Collins, his service was incredible. He answered my questions, gave me a thorough explanation of the service and result of his analysis. Was able to get all the things my parents needed and even got me straightened out on the proper way to clean the screens. Will continue to be a client of Service Champions as long as technicians like James work there. Got more than just the great offer from the mailer.

Yvonne W.

5/23/2023

On 5/13/2023 Tony Ball arrived to do maintenance on our AC/Furnace and he was very friendly and provided professional customer service. I would recommend him to anyone

Deran M.

7/13/2023

Jesse was very helpful. Did a full review of my HVAC system and gave me clear recommendations on where the issues were and how severe. Would trust Jesse again with any home service needs

Rachel F.

02/07/2023 12:00:00 SA

I called in the morning for a whistling sound that was coming from our furnace. They set up an appointment for the same day! Thomas Dainard came out on time to check to see what it was. It turned out to be a simple fix of a panel having popped out. He knocked it back into place and taped it up. Easy peasy fix. He also checked on an issue that we've been monitoring and assured us it's still in working condition. And lastly, he cleaned our filter for us.
I really appreciated the same day service, as well as the friendly, competent tech they sent out. Our puppy appreciated the attention as well!

John E.

02/05/2023 12:00:00 SA

Hired this company to check my heating system today (02/05/23) and they sent their guy Thomas Dainard to come check it out. Thomas told me about a bunch of issues after a couple of hours of looking around including the things that need to be fixed straight away along with suggestions for making a my heating system last longer and work more efficiently for a lower gas bill. He also proceeded to go ahead and take a glance at my water heater tank which turns out needed some work soon as well, and he helped me install a nest thermostat. Over all Thomas was helpful and informative.

I ended up joining the mvp service membership for $100 a year thanks to his service provided. which isn't bad if it does what it's meant to like getting them to check my system a few times a year to male sure all is working accordingly and well maintained.

this review is strictly for Thomas's great customer service so far. but it looks like I'll be using these guys to fix/install a few things here so stay tuned for an update for that part of this business.

Mia J.

5/24/2023

Kyle Mills was friendly, knowledgeable, and clearly explained his findings and my options.

Edward K.

6/30/2022

BUYERS BEWARE! My family chose this company to do their air conditioning upgrade with because they cost more than the competitors and we wanted to pay extra for better service. Let me tell you now that is not the case.

The system was installed in 2020 and since then the problems begin:

First, they took 3 days to come back and fix the screw ups they made during the installation such as spider web wiring in furnace closet, falling apart furnace duct work, some extra holes drilled in my house for some reason. The condenser was placed on an unlevel surface and was not attached to a mounting pad or anything for that matter. It was bouncing around my backyard until they came and fixed it. The a/c refrigerant pipes were not covered with insulation in the attic area because they thought I wouldn't take a look at it and see what they did.

Next, in a week or so, the problem was me waking up to water flooding the first floor. After a quick inspection we noticed the water was coming from the A/C unit and when the technician came to diagnose the problem he found out that there was not enough refrigerant R410A filled during the installation process and that's why it leaked all over my first floor.

Now a year later, in 2021, the condenser started to intermittently make very loud noises that were measured up to 80dB which is equivalent to a busy downtown street and is harmful to your hearing over time. I showed the technician my video evidence that I had of the dB reading and he dismissed it because he hadn't heard the problem himself which is very convenient for them. They came to check it out and said that there is nothing wrong and it is functioning as it should and charged me $89 for a diagnostic fee.

In 2022, I tried to survive with the A/C being so loud for about another whole year but it started to sound like it was on its last limb so I made another attempt to find a solution with them and scheduled an appointment. The technician arrives and finds the problem and diagnoses that the compressor was faulty. He scheduled an appointment for the next day for a technician to come and fix it. But of course, the technician who was called to come fix the compressor says the he conveniently didn't hear the problem that the coworker sent him to fix in the first place so he left leaving me with a very loud A/C.

A couple hours later I got a call from general manager, Mark. He says that they don't see any issues with the system and if we hear any issues they'll be happy to schedule another appointment and take another $89 for a diagnostic fee. Then I called the 1-800 number posted on the Service Champions website as a last stand trying to find a solution before legal action and the guy on my phone promised me that the general manager, Mark, will personally call me back in the next hour and he also promised me that he will follow up with me later today as well but of course nobody called me that day or the next.

In conclusion, please look at other companies for your A/C system upgrades/repairs because these guys are only interested in selling and installing new systems but when it comes to needing maintenance or service they are completely useless.

Jennifer Y.

07/02/2023 12:00:00 SA

I am happy with the system we purchased last summer and our first air conditioner tune up appointment. Both Jon Nichols and Jerry Anderson answered all my questions and explained their recommendations. Jon Nichols even offered to reach something up high, if I could use help with that. I also appreciate their 2 hour appointment window, that they send you a picture of the technician, and show the driver's van on a map as it is getting close.

Louie R.

5/13/2023

JC is wonderful. He is a good technician and knows the system. If you get have him, he will help you out.

Troy H.

7/16/2023

Had my Air conditioner checked out a few weeks ago by Service Champions. The gentleman who came out was nice, but they truly over sell and overpriced people. It's sad! I use Service Champions every year to check my furnace or AC, but not anymore! When my tech came out I knew my start up capacitor was bad and needed to be replaced. That was it! A part that costs 35 bucks max. Well, I was never provided an estimate and I was given two options, one was $643.00 and the other was $543.00. The cheaper one included a VIP membership of 191 bucks. Regardless, I was over charged and I'm still angry about it. It's not integrity or morale to charge that much money to replace a part I diagnosed. Next time I will fix my AC myself. Stay away from Service Champions, they overcharge!

Randy A.

4/27/2023

Thomas and Jair came by to perform an inspection. The professionalism and knowledge from the 2 was awesome. I'm confident my furnace and AC are in good hands and will be functional when I need it. Props to these 2 for going above and beyond, esp in my hot attic

Zachary W.

3/15/2023

I wholeheartedly wish to rate the Service Champion technician, David Daberdaku, a 10 Star on a 5-star-max scale.

Yes, I am totally serious !!

I own a few rental properties and there have been HVAC problems of some sort every now and then. Meaning also, I have had experiences with countless repair companies and technicians over many years.

I have been having a unique HVAC problem of late. It was due to a builder's fault with the ducts which the first four technicians (from other reputable companies that ranked at the top on yelp) were unable to diagnose correctly. As a matter, their diagnoses were not even close to being correct.

Then came David Daberdaku. He was professional, knowledgeable and patient. He discovered the real problem, showed the problem to me (with pictures he took), and explained what he discovered, in great details.

I have got to say, if I had not been sent David Daberdaku, I would still be going through more companies and technicians for sure without being able to learn what the real problem is. Like I had said, my HVAC problem was unique. The willingness of David to think critically & logically and being patient, made a universe of difference. Truly !!

To conclude, even if your HVAC problem might not be a unique one, you can trust and depend on David 110% for an honest and precise diagnosis. Because he really is the best technician whom I have known in my many years of experience related to HVAC issues.

Going forward, I really do not know whom I want to trust besides David Daberdaku.

Service Champions is super lucky to have hired David Daberdaku.

Brandy C.

4/18/2023

Extremely professional on time would definitely, Recommend tech: Zach zimmer extremely knowledgeable.

Charles L.

5/30/2023

Service Champions has been servicing our system for a few years now, and never have had a complaint about them.
James Collins was here today , he did an excellent job was very thorough, polite and helpful.

Charles B.

5/28/2023

Service Champions came out on 05/25/2023 for a tune up on my ac unit. The technician Jeff Wiseman was professional and courteous. He did a great job checking the ac unit and cleaning my air filters.
I would recommend Jeff Wiseman as a technician and Service Champions as a HVAC company.
C. Burchell

Peter F.

07/02/2023 12:00:00 SA

Fast, friendly, knowledgeable and very professional. Bradley came early (called to see if it was ok) and performed the work efficiently. He was comfortable with my curiosity and took the time to talk to me and explain things to me. I highly recommend. I will be asking for Bradley by name.

Garrett W.

12/30/2022

Had Service Champions come on two different occasions (once for a furnace issue, and once for maintenance). Both Steve & Snada were awesome. Extremely detailed in their inspection; super helpful for me to understand the issues.

Furnace is working great now!

Donald H.

4/17/2023

Kyle did an amazing job with our yearly tune up and installation of our hard start kit. Couldn't be happier with the quality of work and had a really great conversation about work and life in the process. Really happy with the quality of service we always get from service champs and they made our transition to homeowners really easy.

Parisa G.

12/27/2022

Josh Pratt - service technician was very knowledgeable, patient, and thorough.
I had Josh out to check my furnace in the place that I am renting. The biggest problem I had notice was a high electric bill. Josh took his time to explain how old my system was and all the different issues - including dust build up, oil leaks, and noisy not working correctly components.
He was patient while my 3 year olds screamed their heads off for attention and waited to tell me his recommendations.
He also took the time to show me how to clean the filters and how to reinstall them.
I didn't feel pressured to buy anything or take any action but did feel much more knowledgeable about my options and could plan my next steps accordingly.
All in all I would be happy to work with Josh and this company again.

Richelle ..

5/21/2023

On 4-17-23 Service Champions Tech, Tim Huff, responded to My request to check, recently, installed Smoke Alarms/Carbon Monoxide Detectors. I reported, to Service Champions, that I had noticed an intermittent Red, flashing light, in My Bedroom, Alarm. Approx. every 35 secs. Tim checked All Alarms. He informed Me they are all in good, working condition. Red light is to show Alarm is Active. He, also, educated Me on the Smoke/Carbon Monoxide Alarms, how they work. He was Proffesional, nice, and informative. I appreciated the extra time He took to explain My Alarm System(s).
Thank You Tim! You earned Your 5 Star Rating!
Richelle G.

Angelee E.

4/21/2023

JC Devore is the best! He was so thorough, informative, and friendly and knows what he's doing!

Earline G.

2/23/2023

Just wanted to thank Jesse G. On the great job he did for us. He was very professional and explained all maintenance procedures.
Paul G.

Shannon W.

5/16/2023

We turned our AC on for the first time this year and it didn't work. So we requested bids from 5 licensed AC companies on Yelp. Service Champions was the first and only company that responded on the weekend. We set up an appointment and they showed up right on time. The embarrassing part of this review is that our AC started working as soon as they turned it on (of course!). Big thank you to Logan for getting our diagnostic fee waived. We know that we'll need help with our aging HVAC unit in the future. We were really impressed with Service Champions' quick and professional response as well as Logan's friendly customer service. We have their card on our fridge now so we know who to call next time!

Claire M.

10/26/2022

You'd think that your HVAC breaking in the middle of a heat wave would be the worst thing, but actually it was trusting Service Champions for our replacement. The Sales process was efficient, lots of promises of being the best and having the best installers around. Post installation, we cant get any help with the issues.

The problems started when we found that the air flow was very uneven throughout the home. Multiple calls for help and 3 technicians since, we found out that they never connected the duct in the ceiling! So air was just blowing into our attic for almost 8 weeks while multiple technicians couldn't figure out why the air flow was so terrible. We were also promised a new intake screen at install and had to call 3 times in order to get anyone to even talk to about it.

We are very close to collecting on the warranty and having the entire unit removed at this point. So disappointed in Service Champions and by far the worst service of my life.

Stewart K.

05/12/2023 12:00:00 SA

A technician finally came out to repair the filter box. He couldn't move it back to the old location in the hall so I still have to climb into the attic to replace the filter, but it is a little easier to do after his change.

Still only 3 stars, but their techs are all 5 star workers. The sales team is questionable. Sales came out to give us a price on a zone and a check and seal of the ductwork. He said the check and seal was $2,500 but after we turned down the high cost of the zone the check and seal price went up to $3,500. The first salesman told us we needed a return vent in our addition in order to get better airflow when that didn't work he said we needed to upgrade to a new heater and AC unit. (Our AC unit was only 4 years old. When that didn't work he wanted to sell us a mini split. We finally said enough is enough.

Jonathan L.

04/10/2023 12:00:00 SA

I will be fair here and list the positive first.
First Visit I had them come out as they did the original install and much of the maintenance for the previous owners. They were on time and had a nice guy come out. (Very Young). He seemed to be knowledgeable and was a great salesman who talked me into a service plan. He diagnosed the issue and when I pointed out that the parts warranty was still in force he stated that as long as the company Goodman honored the warranty I would not be charged.

Second Visit to check the AC before spring. I was told that the converter was not putting out enough Farad Units (Micro Volt measurement) This man could not pronounce it called it Ferrets , and stated that is what he had called it for the last 10 years, not old enough for that. Then informed me that Service Champions would not even contact Goodman for parts Warrantee. I informed him that on the first visit they did. He called his Manager and was told that the Warrantee was not transferable . Again Not True per Goodman.
What made me give a 2 star is the first visit, otherwise this would be 1 star.

Bar B.

07/11/2023 12:00:00 SA

Today I had the pleasure of meeting Anthony Ball from Service Champions.
I had scheduled an appointment to service my air conditioning and was given an 8am-10am window for today. Over the past few days I had already received at least two appointment reminders and this morning was grateful to receive an email and text informing me that a technician was on his way (name and picture of technician was included: )
I was also provided with a link to track his timely progress. He was right on time. Once he arrived, he confirmed why he was here and explained the work he would be doing for me today. He was respectful, professional and even took the time to cover his shoes every time he walked in and out of my home.
At the completion of job, Anthony provided me with a worksheet which included a breakdown of the air conditioning tune up and the testing he had performed on my system today. He informed me of his recommendations, preventative measures to take, what to look out and/or listen for, the possibilities of future minor and major issues, as well as the reasons why certain issues may exist.
Not only was I extremely impressed with his personal vast knowledge of air conditioning and heating, he was also well versed on water heaters, water softeners, etc. He informed me that Service Champions not only services heating and air conditioning, they are also somewhat of a one stop shop for various other services, such as electrical, water heaters, water softener services, etc.
Anthony Ball's courteous and impeccable customer service most definitely outshines the various companies I've recently done business with.
I am extremely impressed and greatly satisfied with the outstanding customer service I received from Anthony Ball and Service Champions.
You can definitely count on me to be a long term, loyal customer. It's been a pleasure doing business with you.

Thank you,
Barbara

Frank M.

10/26/2022

There is bad service and bad execution, this is gross negligence.

Wish I never had to write this scathing review, but I assume this is the only way that I will get a call back.

This has been the worst consumer experience of my life. Service Champions has excellent sales people that sold us on the importance of their installation experts and diamond certification. We spent almost $20k on new HVAC and ducts. The airflow was totally uneven in our house post installation. On the 3rd visit since installation an honest technician finally pointed out one of the ducts that wasn't replaced (that we paid for) was completely disconnected!

I have not received a call back from a manager at service champions. The sales people are sharp, the technicians have all tried to help, the managers simply don't care.

At this point it is likely that I will take them up on their guarantee and ask that all equipment be removed, get my money back, and go with a company that has a shred of integrity.

Alicia S.

3/31/2023

We've been using Service Champions since 2016 for everything from water heater checks to full furnace and air conditioner replacement. The technicians are always professional, knowledgeable and personable. Every time has been a pleasant experience and this last service we just had was no different. Jeff and Bradley were very helpful, honest and friendly. If you're looking for any service that needs to be done for your heating and air conditioner use these guys. You won't be disappointed!

Anthony N.

3/27/2023

Our GFI outlet went out in our guest bathroom which caused issues in the master bathroom. We called Service Champs and they had an electrician come out to investigate. To start things off, the representative that I spoke to over the phone was polite and kind. The electrician that came out was also polite and kind. He was able to determine the root cause and went to work right away to fix the issue. The pricing was standard across other companies that I researched. However, Service Champs has coupons available on their website and that brought the final cost down $50 less than their competitors. Great service and savings.

Sandra G.

05/04/2023 12:00:00 SA

After our annual review of our system to make sure the A-C was working well JC went over the system report with us stating we are in good shape for the summer. He took the time to explain the system to us and is knowledgeable about it and took his time make sure we understand the system operation. Excellent customer service.

Heather C.

05/04/2023 12:00:00 SA

JC Devore is a wonderful technician. very knowledgeable, friendly and helpful. Love how he explains everything he is doing and is so willing to help me with anything els I can't do.
Heather

Liann A.

3/22/2022

I'm writing this review on behalf of my dad who has been a long time costumer with Service Champions. They are very responsive, they originally switched out our Nest with their Lennox interface. They've been to our house a couple of times during Covid and they take many safety protocols and are professional. The interface is hooked up to our WiFi and we usually keep it on automatic temperatures throughout the year. We haven't had any issues and they do complimentary checks annually. They communicate via email, phone, and text to give us enough information of who is coming and when. Would recommend if you're looking for a service for heating & air conditioning in the Bay Area. They are very responsive and easy to work with. Special shout-out to our Service technician Bryan Antonovich today. I work from home and they were very professional and didn't want to make any interruptions.

Phyllis A.

06/09/2023 12:00:00 SA

I had a wonderful technician. His name was Alex Orvis, and help me with so many items that

Naomi S.

05/01/2023 12:00:00 SA

My AC unit wasn't working probably, I contacted Service Champions and they came out immediately to check on the unit and get me back up and running! Logan and Pasqual were the technicians that came out today and not only were they on time, they actually came a little earlier than scheduled - which was great. They both were professional, polite and respectful of my home. Both Logan and Pasqual are fabulous!!! Wonderful experience - fantastic customer service.

Phill B.

11/14/2022

Best service, I really recommend
Technician Jesse G was really knowledgeable even if he was not sure at things he was calling his team to make sure he had answers. I really recommend him and this company!

Megan B.

1/23/2023

Josh came to my home in Lafayette on 1/10/23 for a check up on my furnace. I have a yearly VIP service contract on a furnace Service Champions installed
2 and a half years ago.

Josh was such a gentleman and so personable! He explained everything he was going to be doing to check my furnace and how long it would take.
After about one hour, he informed me everything checked out fine and even asked if there was anything around my home that he could assist me with.

I was very impressed with Josh's professionalism and agreeable personality. I plan to continue with the VIP service contract with Service Champions and
when next I schedule a service checkup, I will definitely ask for Josh Pratt.

(Posted on behalf of my Mom Kay)

Lexie G.

06/07/2023 12:00:00 SA

I have had all good experiences with this company going on about 4 years now. Service technician Anthony Ball came out today for a maintenance inspection of all of our equipment today. He was professional, courteous and gave a detailed account of everything he was going to do. Afterwords he sat down with me to explain all of the scores on his report and what they meant. Anthony also me information on code changes in California that may affect us in the future. I truly appreciate the professionalism of all the technicians from this company that have come to our home.

Joanie E.

3/20/2023

Josh arrived promptly and completed our current report card of our heating system. Josh also checked on our hot water heater as well as the insulation in our attic. Great to have all our questions answered about hot water heater maintenance and any future insulation we might want to improve. Thanks Josh and Service Champions.

Ansally A.

4/19/2023

We are part of the MVP membership, because we own an older home, the likelihood something will start to break down is more likely than not. Having the membership makes it so we are a priority-- even in the heat of summer. Zach was super nice and was really informative.

Dermot J.

4/19/2023

Jeff W did the HVAC tune-up. He was very professional, polite and courteous. He explained what he would be doing and provided a report card after. Very happy with my service.

Diane D.

05/06/2023 12:00:00 SA

I recently had the pleasure of working with Zach Z. who was not only thorough but also extremely knowledgeable and professional. From start to finish, he impressed me with his expertise and dedication to getting the job done right.

Throughout the inspection, Zach was careful to explain everything that he was doing and why it was important. He was patient and thoughtful in his approach, taking the time to ensure that everything was inspected. He was open to addressing any issues that he found. 10/10 recommend!

Chandra L.

06/06/2023 12:00:00 SA

Beware of this Company - they are unmitigated cheats. They always sell you repairs you do not need and then grossly overcharge for it. They are extremely slick conmen who present a look of professionalism. Recently, they told me my water heater was about to collapse and needed immediate replacement. I double checked their quote with Home Depot and they were about $1000 higher! Moreover, when Home Depot took the old heater out, it still had many years of good use left! Beware these cheats - use Home Depot instead.

Lyssa P.

07/03/2023 12:00:00 SA

I previously was very happy with our service we had a tech out to diagnose our unit in April and wanted to save up for the repair called on Wed and was booked for an appointment on Mon, told that they would call us with a more exact time that morning (we thought it was weird but we are desperate it is 100 degrees out) we didn't hear from anyone during our supposed time slot of 6 to 7am...according to our email. We called at 7am and were told our tech would reach out soon. After hours of nothing we called again just after 3 asking what was going on. The customer service put us on hold and then came back with a I contacted the manager and the tech with reach out again we waited then we call back at just after 4 and are put on another long hold just to be told some bs about waiting for parts. If those notes were there the whole time why did I waste an entire day waiting around? Plus at this point the office for our area was closed and the only thing she could do is email the supervisor...
So still no AC and no resolution.

William B.

6/20/2023

A week prior we scheduled a service window 2-4PM. At 3:50PM that day that service was due we were called to be advised wouldn't be here until about 5PM. Too late due other scheduling. Service cancelled.

Chrissy M.

4/14/2023

We called to have our hvac system checked. They sent someone within the same week. Sam Silver was our technician and he was wonderful. He went over everything he checked. He explained all the options we had for maintenance and gave recommendations. We've had other companies come out over the last several years to check our systems and no one bothered to really explain anything. I highly recommend service champions.

Mark V.

04/12/2023 12:00:00 SA

We had Service Campions replace our HVAC system with a heat pump system and a whole house fan and already love it. While the heat pump was in heating mode, the total power used for the whole house was only 0.4kW. A very low draw on our solar panels or battery. When we added the whole house fan, the power draw increased to 1.2kW, which is the same draw as our toaster oven. Our new system has the added benefit of having a much smaller carbon footprint.
Eon Lindore and his crew were professional, efficient, pleasant to have in our home, and cleaned up after themselves. Eon made sure we knew how to use our new system and answered all our questions before they left. Our representative Jay, is very attentive in responding to our inquiries. Doing business with Service Champions has been a great experience.

Carrie W.

6/16/2023

Jeff Wiseman came to our house for our annual heating and AC tune-up. He was kind, courteous and efficient. He took the time to explain everything he was doing and what he found. He's professional and very knowledgeable. Thank you, Jeff!

Dianna S.

2/22/2023

Needed help with setting up new thermostat bc old one went out and was without heat for almost a week. I'm already a client, so called my Service champions and got an appointment for the next day! Kyle Mills was my service guy and was awesome! Friendly, knowledgeable and dog friendly! So glad it was a quick fix, but also fix a small thing on the furnace that later down the line wouldn't be good. But also a quick fix! Thanks Kyle!

Carmela L.

2/28/2023

Marco Peña was very knowledgeable and friendly. It was a pleasure meeting him. I look forward for him to come to my home again.
Dianna lomonaco

Jennifer A.

2/24/2023

Had my regularly scheduled maintenance today. My technician, Alex Orvis, was very polite and extremely professional. He took the time to explain what he found and answered all my questions thoroughly. Thank you Alex!!!

Nastassja M.

3/30/2023

My wireless thermostat lost connection with my furnace, and I couldn't figure out why. Not wanting to crawl around too much in the attic, I called up Service Champions, and they sent over David Daberdaku a couple hours later.

David was very proactive and knowledgeable, and after a few minutes in the attic, was able to figure out that a panel on the furnace popped out, activating the emergency shutoff. After fixing the furnace, he was able to reprogram my thermostat and worked with me to make sure everything was back to functional.

I'm very happy with how quickly and thoroughly David worked, and I appreciated his sense of humor and approachability. Great experience!

w m.

06/09/2023 12:00:00 SA

We contacted Service Champions about a mini split install. They were the third company we contacted. Dave Frew the estimator arrived on time and answered all our questions. He seemed genuinely concerned that all our needs were met. He was patient and very personable. He even fixed a light fixture for us gratis. We decided to go with this company and scheduled the work for the coming week. More updates to follow

MoneymakingMar M.

06/07/2023 12:00:00 SA

Jonathan is getting 5 stars for providing outstanding performances, customer service, education on various issues, and helpful products. He built great rapport during the diagnostic and repair process. I would recommend using their services for any future issues with your AC system. Thanks for coming out.

Judy C.

11/04/2022 12:00:00 SA

Technician Lho just finished my tune up on my air conditioner & heater. He did a fantastic job. Also checked out my insulation and water heater.
Service Champions has been a great company and always quick to respond to any calls. I have been a vustomer of theirs for over 15 years. They have never disappointed me...

William T.

5/17/2023

Robert Ramirez provided excellent service and advice. He was helpful, patient, and knowledgeable.

James H.

01/10/2023 12:00:00 SA

My family is very appreciative of our Service Tech, Jesus Angeles. He was on time, very informative about our unit, and he caught a part that was on its way out. Give this man a raise!! Thank you for your service.

Lynne O.

06/01/2023 12:00:00 SA

Thoroughly pleased with technician, Thomas Dainard. Serviced air conditioner and replaced relay which showed pitting marks in a 7-yr-old a/c unit. A sign of potential failure. Technician was very professional and would have him return to service my heater, air conditioner, or water heater at any time.

Ryanne R.

7/26/2022

This review is for Lee and a younger gentleman who's name I didn't catch (he has a 5 month old baby) . I had so many kids in my house today, six under 8 years old, and it's a lot to keep up with. There were some large cardboard boxes out front and as soon as I opened the door, both of them were offering to break the boxes down and take them to my side yard for me. They were so kind, helpful, charming, and patient with all of my kids, and they went above and beyond to get the job done right.

They both deserve a raise! Thanks guys!!!

A R.

1/27/2023

Service Champions made the whole process of requesting a quote and having someone come out and take a look at a possible repair very easy! They were very responsive, easy to schedule with, and adhered to the timing given. Aaron Resendez came out to take a look at a bathroom fan that needs replacing and was extremely professional, friendly, and informative. Thank you so much, Service Champions, for wonderful service!

Dana M.

07/01/2022 12:00:00 SA

I'm not saying the unit and install
Wasn't good but the price is really high. I used them on one property and was impressed- let my husband handle it. For my parents house I called them out and something had changed. They pulled ever card in the book, Vietnam. Vet, single Dad, I have cancer and can't take my glasses off. The price went from 22,000 to 17,000. I called out Jazz 13,800 buy service champions

Adam C.

03/12/2023 12:00:00 SA

We had David D come by and upgrade our Zone control board, after we had trouble with our new thermostats. David was nice, courteous and showed up on time as promised. He wound up having to do a little more work than was originally estimated, but did not charge us more after we had agreed to the original estimate. Setting up an appointment was super easy (no real wait to talk to someone) and they were able to offer same-day.

We decided to participate in their MVP program as it seemed like a pretty good deal for the year.

A bit of a shot in the dark for us, and glad we found them.

Patrick C.

10/11/2022 12:00:00 SA

The installation team (Austin Schaeffer, Brandon Banegas, & Anthony Brown) could not have been more professional! They refused to leave until they got the job right. Service Champions is definitely more expensive than other Heating & Air companies, but the 10 year guarantee and quality of service was well worth every penny.

Kent C.

07/12/2023 12:00:00 SA

Brian met with use to discuss our options on replacing our older heating and air system. He was extremely helpful in assisting us make the decision to replace our system. He provided excellent information that helped us choose the correct equipment for our needs and budget. Once we made our decision, Service Champions contacted us and scheduled a time for the work to be done. On the installation day Aidan and Mike came to do the work. They were on time, began immediately removing the old system and install the new one. They were very professional throughout the process and answered all of our questions. We were given a tutorial on how to use the new thermostat and they made sure we understood how it operates. They left the area clean and neat before they left for the day. We are extremely happy with Service Champions and highly recommend them to anyone needing this type of work. Thank you Service Champions!

Sharon B.

5/26/2023

We had Joel Clark out to service our air conditioning unit and as is usual with this company he was courteous, thorough and professional! If we could give 10 stars we absolutely would. Thanks Joel, and Service Champions!

Suzie K.

03/07/2023 12:00:00 SA

We had Service Champs out for our furnace maintenance appt. Jeff showed up at the beginning of the time slot and completely his work timely and answered all our questions.
He explained some potential future issues, but didn't push for any charges as our system is working well. Really couldn't have asked for anything more. Our experiences with Service Champions for HVAC & water heater have been excellent.
SZK

Mike F.

02/07/2023 12:00:00 SA

The service tech, Jesse G., arrived within the scheduled 1 hour window. He stated what the service entailed and proceeded to perform the maintenance service. Upon completing, he went over the condition and status of the Heating and Venting equipment, and in 3-4 months, they would return to service the AC when the weather was warmer. I received my report, and he was on to his next assignment, leaving me a very satisfied customer.

Lauri Sue B.

03/02/2023 12:00:00 SA

Service Champions came out for regular servicing of the furnace and air conditioner. My technician was Justin Starr. I cannot say enough goods things about Justin. He was on time, took time to introduce himself. Discussed what he was going to do and got right to work. When the inspections and service were done he reviewed what he found and included pictures. He provided me with a sheet, which was a summary of his findings.
On all future calls to Service Champions I will be requesting Justin Starr as my service technician.

Karen T.

03/02/2023 12:00:00 SA

I wad told by multiple technicians that I couldn't replace my communicating thermostat with a Nest. Zach came to do a tuneup with my furnace, and after completing that job replaced my thermostat as well!

Very thoughtful and courteous. I wI'll recommend Service Champions and Zach to anyone who needs heating and air service.

Loretta M.

5/22/2023

Alex Orvis , the technician who arrived from Service Champions to service my air conditioner arrived at my home promptly on the scheduled day. Alex was professional and patient. He checked out the air conditioner and also my furnace. He pointed out some issues with my air conditioner that will need attention at the end of the summer season and also took the time to vacuum my furnace so that it would work more efficiently. Alex was professional and very patient as he explained my options. I would recommend Alex to anyone looking for a technician who does a very thorough job and is also very pleasant. Based on my experience with Alex, I purchased a contract with Service Champions for the coming year.

Karl S.

1/13/2023

Alex Orvis stopped by for a tune-up and did a great job. He went above and beyond on in sourcing some duct work and other issues. He was friendly, professional, and knew what he was doing. Highly recommend.

Cari M.

5/31/2022

Exceptional and courteous customer service! Reliable company! Knowledgeable technicians!

I'm so happy with my experience with Service Champions (SC). I called them after having a terrible experience with the company my home warranty company sent out. I spent a total of 10 days communicating with the other HVAC company and my warranty servicer while my family and dog sat through excruciating heat (100 degrees outside/92 degrees inside). Finally, I told my warranty that I couldn't wait for them any longer and that I will be hiring someone myself.

Service Champions received a raving review by someone on the Nextdoor app moments before I began my research for a new company. Many people in the area chimed in about their positive experiences with this company. Therefore, I decided to give them a shot too. I'm so happy that I did. My service technician, Logan B., showed up early and was very friendly and professional. He did a thorough diagnostic of my HVAC and furnace units and even checked my crawl space to inspect the condition of my home's insulation. My air conditioning was up and running in no time and the fee was also very reasonable. I am so happy that I took a chance with this company. They will definitely be the go-to company for all of my heating and AC needs. Thank you for the exceptional service.

Shelly R.

5/19/2023

Zach Zimmer came to my place and was extremely courteous and did an amazing job servicing my original 38 year old air conditioning unit. He then ran it for 15 minutes and I couldn't believe what a difference his service had made as far as efficiency of a/c unit. He showed me the diagnostic report and explained how everything is working and what to look for in terms of longevity of the unit. Was so impressed with this young man and his professionalism And I highly recommend Service Champions and Zach Zimmer. I lucked out that day.

Arash P.

2/24/2023

Our yearly furnace check was due and Service Champions sent out a timely reminder email and text. We have the MVP service and couldn't be happier with our experiences so far. Jeff W. came out to our home today and ensured we understood the purpose ,details, and estimated time of the visit. Afterwards, we received a clear report (in person and in writing). Jeff followed up with recommendations as well as assistance with any handiwork we may have needed. We are very happy with the MVP service.

Vernon B.

01/04/2023 12:00:00 SA

Called Service Champions from a referral from a friend for a furnace inspection and cleaning. Snada our technician was very friendly and professional! Arrived on time for our appointment. Very satisfied and definitely recommend this company.

Michael L.

11/29/2022

We have been working with Service Champions for many years in their VIP program. They remind us of maintenance timing to keep our HVAC working well and their service technicians are always friendly and respectful of our home. Today our technician was Thomas D. who walked us through his inspection and helped us understand some upcoming service needs. Thomas was probably one of the best service visits we've had.

Asif H.

5/17/2023

Great service from JC the technician! He explained everything in details and very knowledgeable on what he does. I would recommend him anytime!

Bert T.

12/01/2022 12:00:00 SA

Thomas did a great job on our annual tune up - punctual, personable, and profefessional.

Carole W.

05/12/2023 12:00:00 SA

The technicians are professional, friendly and competent. I feel that I can trust their expertise and advice.

Pam F.

05/11/2023 12:00:00 SA

Jesse and Jair visited our home today to do a tune-up on our furnace and air conditioning systems. They were polite, professional, efficient, thorough and extremely helpful. Jesse had been here before and we had an excellent experience with him then as well. He even changed the battery in our thermostat without me asking. Then he troubleshot an air quality issue, and I hope we can confirm later today that it is resolved. I recommend Jesse and Jair without reservation. Service Champions have been great and we really like their service!

Jesse B.

4/18/2023

So I want to start off by saying they are very responsive. If you make an appointment, they can be there the same day, all of their punctuality and attentiveness makes you think that they are a great company. Well, all of that comes with an extreme price tag, I had them come out to confirm the issue with my system that my home warranty company told me I had I was thinking to go with a more reputable company over home warranty because I wanted exceptional services. What I was presented with was a lot of smoke and mirrors. Their technician came out and did a full diagnostic on my system, which is a standard charge of $89. When the diagnostics were done, he presented me with the issues. He also said that an estimator could come out within the hour to give me an estimate for a new system after he confirmed on the phone with his office the estimator has been scheduled to come to my home. The technician then stated for the $89 service charge that I could sign up for the MVP program And get it discounted to $39. Their service technician then proceeded to tell me that I could cancel the next day for no charge and because I signed up for the MVP program. I would be saving some money because the service call for diagnostics would only be $39. so I did that and then their estimator showed up. He looked at my system and gave me a bid of $31,000 to replace my AC condenser furnace entire system. He then stated the price is originally 38,000 but we're running a special and I'll give you some extra discounts so the price is $31,000. How does that sound? I'm in construction and I've bid and estimated work for a living and not once have I ever presented a client with an estimate and ask them how it sounded? I told him it sounds like it's $31,000 exactly what you said and I will be getting three other quotes to do my due diligence on pricing he then stated well if it was cheaper, would you go ahead with it today. A little bit of weird business practices. If you ask me, I felt like I was at a used car dealership negotiating with a dirty salesman. That was the end of our appointment. I got four other bids, which were all significantly lower than the service champions up to $10-$11,000 cheaper with the same exact equipment that they bid me on their quote. Service champion salesman tried to tell me that they operate on a 16% profit margin. Not the case at all the salesman that comes out to your house operates off of a 13 to 14% commission and then service champions gets about another 13% profit so off of that one job that will take one day they will make $17,000 on you versus another company that will give you an honest price and make about 5000 so if you have no problem throwing your money away definitely contact service champions I'm appalled at their business practices. I understand everybody needs to make a living and no business is in business to lose money but when you're ripping people off and stating that you are more because you do better work, it's just simply is not the case.. it also looks like they pay Yelp to put their one star ratings at the bottom of their yelp page so I'm happy that this review is going to cost them some money since they like to overcharge people so much

Ruth P.

3/20/2023

Thomas Dainael came to our house on Sunday because our heater wouldn't come on. He quickly replaced a blown fuse and installed our new thermostat. Thomas was very friendly and polite and very considerate of us and our home. We highly recommend Thomas and Service Champions!

Don A.

05/07/2023 12:00:00 SA

I hate to give poor reviews, especially having been in customer service for over 45 years. Having been a good customer to Service Champions for over 10 years, and doing their MVP program the last 8 years, I have lost faith and trust in this company. We have relied on their expertise and experience in addressing issues over the years, but I feel We were taken advantage of and way over charged for the work we recently had done. We had our bi-yearly check done on our newly purchased home that is 24 years old. We were told A/C coil and compressor were failing, as well as our duct work needed replacing. I get that, and again trusted their input and expertise. I should have known better to agree, instead of stopping and thinking on it, and we signed the contract, and they were out the next day to do the work. Fast. Too fast looking back. I think now, in case we thought about it or got a second opinion. Low, and behold we did get a second and even third opinion, after it was done, and service champions, charged us double, actually over double what it should of cost, and it didn't include the furnace and a year or 2 yearly checkup. My cost was almost $27000.00 for those 2 things. For all the years of us paying them, the yearly contract and a few upgrades, when it came time to do something major, they took advantage of us. We are retired people on fixed income so, this hurts even more. Live and learn. I have heard from others that this is what this company does. Good on the small things, but stick it to you on the big items when they gain your trust. Sad that we have to deal with companies that take advantage of seniors too. Where has integrity and good businesses gone, instead it's greed and more, more, more. Plus, I just got a notification to pay for my MVP renewal.

Update. I did receive a reply from company, on yelp, from post above, to call the client satisfaction team. I left a message 2 days go and have not heard back. Also, a neighbor saw our work being done by SerVice champions last month,before I knew about the huge difference in pricing, and tried repeatedly to get the same salesperson from the card I gave her, only to never hear back. She called the main number and had another representative come out. They called me to get my perspective on the job yesterday, and told I them what I mentioned above, my disappointment and faith lost in company,with neighbor on phone too. The salesperson was not happy with this reply from me, embarrassed for company, and worked with my neighbor to give a great deal, with a year free service, MVP signup and another $1000 off for doing that, with new furnace and AC, for $20000.00. She was told that he would reach out to me to make me happy, but nada, not a call or anything so far, especially since he has my number. They also didn't hesitate with her, as they are here today (Wednesday) doing her system.

Update#2...I had to call a second time ( on Thursday) to main number and ask to speak to a representative in the client satisfaction team. After being on hold for about 10 minutes, I finally spoke to Sam, a female representative who did listen to my concerns. I also updated her that since the install and last update we noticed 2 new issues. 1) the new thermostat stopped showing the temperature and 2) a vent in one of the bathrooms was not putting out heat or AC, or no air flow. She set up an appointment for technician to come out the next day between 2-4. Technician did show up right at 4, after getting notification he was on his way. The thermostat, since it is WIFI connected, he said, sometimes that happens and either disconnect from wall or go to settings and restart. Ok, got that. Now we have to reboot thermostat at times. When he went in attic to check duct work, thinking the dampener may have been closed, and came down saying this is a first for him, I knew it was not good. The duct work was not connected, in fact not run, but tied off. It is right by the access, how could they miss this? Technician said he took pictures (which I have too), and will forward to his manager, regional manager and we will be taken care of. He said company is great at making amends, and I will hear from both his manager and the regional manager since we are not happy. This was on Friday, and here it is late afternoon on Monday and not a single call or correspondence. What will update #3 entail?

Phillip B.

10/20/2022

Another season for HVAC tune-up and another amazing experience from Service Champions. David came out and did such an awesome job. He was thorough, explained everything he found too me, told the the good, the bad, and the ugly with my current system. Cannot recommend this business enough. Keep up the great work.

Dan C.

04/11/2023 12:00:00 SA

We love Service Champions! Our Service Technician, Steve Hampton, worked very hard and he was very responsive to all our requests. He serviced our 23 year old HVAC system and replaced the inducer motor and thermostat for a good reasonable price. He even came back the next day to help further explain all the program features of our new system. We highly recommend this company.

Bob L.

02/02/2023 12:00:00 SA

Alex provided great customer service. He is very knowledgeable about all aspects of heating and air conditioning and answered all our questions.
He was very efficient and we were very confident in his performance.

Joshua F.

11/22/2022

Second year in a row using Service Champions and true to their name, they delivered again. Tony, the technician arrived in the assigned time window and appeared to be thorough with the scheduled Tune-up. He was polite and personable. Highly recommend!

Juan D.

02/01/2023 12:00:00 SA

Steve Hampton came out on Sunday to diagnose our furnace that had stopped working. He was back with the part on Tuesday 01/31/23 to complete the repair and had our furnace back up and running in no time. Steve was courteous, professional, likable, & knowledgeable in his craft. The whole process was as smooth as possible thanks to Steve taking the time to explain the situation and all of our options. I highly recommend Service Champions and if you get Steve Hampton as you're technician you'll surely be taken care of!

Anthony T.

1/31/2023

Alex Orvis is our Service Champion technician! Alex is professional, thorough, courteous and efficient. He took the time to explain the system and went through our report card explaining the items in detail. Also, Alex set up the programming on our thermostat and made certain that I could make changes if desired.

In sum, Alex Orvis is a consummate pro, with lots of technical acumen and a very pleasant demeanor.

Maria S.

5/15/2023

My HVAC and Furnace had its annual tune up. the technician , Thomas Dainard was professional, friendly a few very knowledgeable. I'm quite satisfied with service

Dana G.

04/04/2023 12:00:00 SA

Alex Orvis performed a tune-up on my heating/AC system today. He was efficient, personable, and explained all procedures carefully. I was very pleased with the service.

Amrit K.

10/23/2022

I am definitely locked into this company that provides incredible professional service. It's so difficult to find a service these days that fits the bill for the highest quality of service along with their excellent customer service. I want to give a special shout out to Snada Medley one of their techs that came to my house on a Sunday. He compassionately took the time to explain what he was going to do and gave me a thorough report on his findings. I am a senior and surely needed that gentle approach. This company is invested in helping the homeowner be safe and healthy in their home. With gratitude, Amrit Khalsa

Karla K.

4/25/2023

James and J.C. came on time and were very helpful and gave us many options. They helped with the thermostat, heater, whole house fan, and many questions No trying to upsell.... Highly recommended to everyone. If your on the fence about calling. They are the the company.

Lyla D.

4/23/2023

A recent bout with a thermometer problem brought out technicians JC Devore and Joel, who was shadowing him for the day. The situation seemed dire and I my concern (upset, rapid heartbeat) was acute. I couldn't believe that they had the problem solved and the thermostat humming in just a few minutes. In addition, I received an informative look at how to avoid this in the future. Then they asked if I had any light work (replacing light bulb, etc.) that they could address while they were there. Wonderful reps for Service Champions Heating & Air Conditioner!

Shirley J.

9/30/2022

Wish I could leave no stars! Absolute worst company. I have been paying every 3 months for over 15 years to be their VIP in case of emergencies- EVERYTIME i have called, because their system constantly breaks down, they don't have anyone available for WEEKS! I have always paid out-of-pocket for my emergency repairs. When someone finally comes out from Service Champions they try to sell you a whole new system etc. What a scam! I had to pay my bank additional fees just to get Service Champions off my autopayment! BEWARE!!!!!!!

Denise G.

03/03/2022 12:00:00 SA

Buyer beware - the customer service that is promised is not what I experienced. I am 100% dissatisfied with their installation of an expensive (seemingly overpriced) high efficiency central heating unit and smart thermostat. Numerous issues with their word vs their execution - from failure to properly document financing and permitting, to seemingly shoddy work on the installation. I engaged their Pleasanton office originally but ended up getting serviced out of this location too. I regret doing business with Service Champions and am trying to help other consumers avoid the huge mistake I made doing business with them.

3/9/22 Update: Their Corporate office helped ensure that more and better communication was done with me. Today they fixed the filter issue, explained some of the other features causing me concern, and have communicated that I will soon see proof that a permit was pulled. I'm updating my review from 1 star to 3 star and feeling much better about the situation.

Kenneth B.

4/21/2023

Very good service, prompt, and explained services Very well. JC Devore was an excellent service technician.

Hamed T.

09/06/2022 12:00:00 SA

They installed a brand new HVAC system in my Apartment in Moraga in August. It is now September and we are in a heat wave and guess what the AC stopped working. It is blowing warm air. I called for service , there is no answer, instead while I am on hold there is a slough of empty slogans on how great they are , they are the champions and they 100% garrantee my satisfaction.
I called the salesman Chris Lucas who sold me the system. He is MIA.
I Paid $9,500 for a system that does not work, I have a Lemon and The Champ is MIA.
I DO NOT RECOMMEND SERVICE CHAMPIONS . I should have read the reviews . That is right, buyers stay away

Lawrence S.

05/08/2023 12:00:00 SA

Jessie and Christian provided tune-up and repair services for our air conditioner and furnace systems today. They were on-time, friendly, comprehensive, and professional. I was absolutely satisfied with the work they undertook. I highly recommend the two of them, and Service Champions in general.

People P.

11/13/2022

Anthony Ball did a great job of taking before and after photos of service maintenance, explaining multiple times what is going on. Ideally all the folks before him would've taken pictures of inside the furnace (heat exchanger and rusted burners) so we could see the decay over time. Disappointing to learn that the life of our system is expected to be shorter than drier hotter places inland without salty marine air, but not surprising as we're in the fog belt. Plus side is that we have no need for air conditioning thanks to the fog. Tony was patient and responsive to all my questions. I hope we get him next year too. All service and billing staff have been top quality over the 7 years since we first installed a new furnace and ducts. We are grateful and loyal customers!

Bong T.

4/21/2022

Service Champion Technician, LHO LAMAwho's an American Tibetian, came out today on time to do the routine maintenance of our furnace as scheduled...
Technician Lama was prompt, courteous, professional, knowledgeable, informative
responsive and very welcoming...
He let me know that everything looks great and our Goodman furnace is in good working condition being 16 years old and installed in 2006...
He performed AHC. Cleaned Filter. The door safety is operating properly. There was a goo amount of dust and dirt on the blower wheel.
Drain line clear. He tightened connections and dusted off the circuit board. Cleaned and wiped down burners. Cleaned and washed the filter.
Gas pressure is good, and good flame pattern.
Among other things to have our furnace in top running shape...
Technician JOEL BARNES arrived a bit later to basically check the overall air flow of the unit and the quality of air that's being distributed on all the vents all over the house as I have requested thoroughly be inspected and checked. I'm still not quite happy with the past insulation quality they installed and Technician Barnes highly recommended other insulation alternatives available and set me for an appointment to accommodate my inquiry...
I have received your incredible service for the past 16 years we had our furnace, and I haven't seen great service performed as 'extraordinary' and consistently than 'LHO LAMA' has truly exhibited being only 2 years on the job as well as 'JOEL BARNES' 3 years on the job...
Their incredible service was beyond the call of duty and his 'work ethics' is 'impeccable' and truly 'exceptional' as the service he exemplifies...
Please give Technician Lama and Technician Barnes a 'Pat On The Back' for me and all the accolades they truly both deserves?
THANK YOU SO MUCH 'Technician LAMA' and 'Technician BARNES'! A 'BIG SHOUT OUT' To Your Able Boss, KEVIN COMERFORD and To ALL THE WONDERFUL SERVICE CHAMPIONS STAFFS! BRAVO! Keep Up The Good Works!
If only I could extend you more than the 5-STAR Rating Review you truly deserve, I gladly will do...
Highly Recommended! - BONG TONGOL
925-768-5681 Email: [email protected]

Vuskovic I.

4/17/2023

They were the first to respond and provided quick service. Tony and Carlos did a great job.

Amalia B.

10/11/2022 12:00:00 SA

Logan did a great job! He was efficient, courteous, and professional! It was great to know what my options were in terms of fixing parts and/or replacing my 18-year-old AC unit. Happy to have a comfortable temperature again inside my home. Thank you!

Carol O.

12/19/2022

I've been a member for 20+ years. The bi-annual tune-ups are a great way to stay on top of minor repairs that could get out of hand and leave you without heat (or cooling air) without any warning. The techs are knowledgeable, friendly, helpful, and clean - no picking up after them!

Technician Thomas D asked if I needed help with anything else and moved a heavy desk for me - took him a minute to do something that had been bugging me for months! Love these guys ...

Customer service is their priority and it is true about everyone I have talked to. They work with my schedule and use great technology to keep you in the loop as to when your tech will get there and follow up to appointments.

Can't rate them high enough ...

Sandra R.

05/01/2023 12:00:00 SA

Dave came out today and was absolutely wonderful. He helped me make a decision with my furnace and my air conditioning units and I was able to get a wonderful deal with service champions to get a brand new furnace and air conditioning unit I was really happy with the time that Dave took to explain everything and answer my questions. Truly a five star employee and service. Thank you, Dave.

Michael M.

12/18/2022

Overall, excellent services provided by Service Champions! My home has a 2-year old Trane HVAC System that needed service. I decided to call Service Champion and give it a try. The Service Technician, Mr. David Daverdaku, was such a delight in performing the work task at hand. He did a full tune-up of the Furnace, made some necessary adjustments, and did a clean up. He wrote the Report and overall, gave an Excellent rating. He also did a Safety Inspection of the adjacent Rheem Tankless Water System also installed two years ago. No deficiencies noted to include no leaks of Carbon Monoxide or Natural Gas. Strongly recommend Service Champions to anyone who wants a dependable and reliable HVAC Contractor to service your HVAC or Water Heater Systems for your home. I renewed Service Champions to come back next year, 2023. A wonderful experience!

Bruce P.

3/18/2023

Service Champions Martnez is just great! I've lived in El Sobrante almost 20 years. Until about 2 years ago I had used half a dozen different HVAC companies. All previous were either marginal and/or very expensive. Service Champions Martinez has a professional and competent crew that keeps you in the loop. Be it Steve, Lho, Josh or Zach are just 4 of their excellent staff. In addition their service charges have always been reasonable and truthfully, much less then I expected.

Nicholas C.

9/21/2022

Logan Bothwell was very professional and efficient. What I like was I was offered a lot of options. Also, I would like to send my kudos to Debbie on their staff. Service Champions are pretty good at living up to their name.

Diane H.

03/05/2023 12:00:00 SA

The technicians are always so helpful and knowledgeable. Lee came today for a Winter tune up and so appreciated his time and care he spent explaining heater and hot water heater maintenance needs.

Eva W.

1/13/2023

Service Champions- Good customer service, Air Conditioner Carrier brand not working, tech person found the HVAC-heater unit Motor needs replacement, under warranty SAVED more less $200. additional saving if you join yearly regular check-up plan. January 2023. thanks.

Sara E.

03/01/2023 12:00:00 SA

Tony Ball is very soft spoken nice and professional. Took his time to explain and give me everything I need to know about my heating system including good and bad. Clean and respectful to my old furnace.

Jan B.

10/15/2022

Nicholas arrived promptly when our appointment was scheduled to give us a safety inspection and analysis of our heating and air conditioning systems. He was polite, friendly, knowledgeable, and professional. He gave us his honest appraisal of our options to either repair specific components or get an estimate for replacing our 25+ years old systems. We signed up for the service contract and scheduled an appointment for designing new heating and cooling systems. I highly recommend Nicholas and Service Champions!

Julie R.

11/30/2022

Jesse G arrived promptly at 8:00 this morning for a system tune-up. He was very courteous and professional. He offered helpful advice on maximizing the system's efficiency. Jesse also inspected our aging water heater and offered suggestions for replacing it in the future. Very satisfied.

C Y.

11/29/2022

Jared Coronado came by to fix our heater. We came home from Thanksgiving vacation to a heater that wasn't working at all. He was very professional and explained what he was doing step by step and checked everything out to make sure that everything was working correctly. We would highly recommend this company just because of Jared. His managers should be so happy that he works for them as he really shows that he and the company care about the customer.

We will not have to suffer another cold night due to their promptness and professionalism.

Lara G.

3/22/2022

Tyler came out to help us with a checkup and he was awesome! He was clean, kind and helpful. My toddler loved him and they quickly made friends. Tyler was intelligent and efficient, making the most of his time. I also noticed that wherever he worked was left super clean. Thank you Tyler!!!
The Pratt's.

Chelsea W.

2/24/2023

Steve Hampton has been my service technician for over 2 years. In my opinion, he is the best service technician I have ever worked with! He is professional, courteous, and kind. He is super knowledgeable with repairing AC and heating issues. I am super happy with his work and his integrity and professionalism. I highly recommend his service!

Kathleen W.

11/23/2022

I called Service Champions to look at my Thermostat because it was not working since Friday . And Logan touched it and it came right on . Logan Bothwell was my service man today, he was polite , extremely knowledgeable about my heating system and all the products Service Champion has to offer . I sighed up for your yearly service program and was very pleased to hear that you have electrician's and I booked an appointment for an estimate to hard wire 2 Sconces over my fireplace . I speak from experience when I say Logan is an excellent representative for Service Champions .I owned my own business for 30 yrs . That young man is old school , great customer service .

Das M.

7/13/2022

Horrible people! I asked to Have my AC serviced. It worked, but not like it used to. Immediately, Tyler said, ok then this is a Diagnostic, and gonna cost you extra. Instead of the special as advertised. Only $1.00. ok do it. So he said its a Capacitor. Ok great, can you fix it? No, maybe tomorrow? If stores are open. Ok,great and no Thanks I'll replace the capacitor Myself. Thank you for the $89 dollar Diagnostic.
(Note: I noticed him trying to sneak back to the unit without me watching.as he was aware I've done HVAC work. And know the Tricks of the trade.) He then put everything back as it was he did nothing of the sort! And instead either moved the wiring from the Capacitor, or changed it. In an attempt to.....Well, I'll leave you to figure that out. Not Good Marine Brother Tyler! POS. Not Good business, but he's leaving and going back to bartending anyways, so he don't care. But, makes the company look bad!

Michael S.

02/03/2022 12:00:00 SA

I'm not a person that gives feedback but with this family run business Service Champions I will.
First off I've been using SC when it was called Comerford. To me, they've always treated me fair and everything was open ( no hidden nothing) I really want to give kudos to the Svc Tech Justin Starr. He was very professional and extremely through. I'm a retired PG&E man, so when he talked about the breaker box and wiring, he knew what he was talking about. My A/C heating unit is on the roof. No easy task. He did wear his mask and wore booties before entering the premise.
He was a gentleman also. Service Champions this Tech is a keeper!!!!! I'm definitely staying with Service Champions

Tim W.

06/07/2023 12:00:00 SA

we have a Service Agreement with Servicr Champions for several years and have received outstanding service. our latest service was completed by Thomas Dainod and his service was fantastic !! I highly recommend Service Champions.

L P.

11/13/2022

Marco came in and did the job on our heater. He was very professional and explained step by step what he was doing and what needed to be fixed! I would recommend him to my friends and family

-Porter Family

Curtis G.

5/14/2022

I had a tune up scheduled for my A/C and heater. Got a text from my tech that he was on the way. He arrived at 8:15am, my window was 8-11.
JC Devore was my tech and when he came into the house he immediately put on shoe covers which I love to see from service company's. JC was very professional and earned my trust right away. He finished in about an hour and a half including replacing a part that was bad.
JC was incredible and props to Service Champions for hiring qualified people like him.

V F.

03/02/2023 12:00:00 SA

I would like to express our complete appreciation and satisfaction with our last service and routine maintenance of the HVAC system in our home. As always, your staff is exemplary, both knowledgeable and professional. Service Technician Anthony Ball was awesome. Aside from being competent and knowledgeable, he was patient and friendly. Thank you for everything Service Champions, for providing excellent systems and personnel like Mr Anthony Ball to care and maintain our system.

Magwheels C.

05/11/2022 12:00:00 SA

David Quintero was the service agent who arrived on time today. He was friendly, courteous, knowledgeable and professional. He thoroughly checked out the heating and air systems and clearly explained what he was looking for, how the systems should operate and answered all the questions I had to my understanding. I was impressed with his technical skills and such a personable young man. He represented Service Champions to the utmost satisfaction, they should feel very proud to have him in their employ.
Thank you! Art

Melody J.

5/16/2021

The MVP plan is a subscription scam that is their way of getting extra money out of the elderly who want to feel safe and supported. The technician who visited stayed two full hours in the late afternoon to check our units, and told us we also had a hole from the water heater to the attic that needed covering to protect from rodents. It would cost $200 to fix, or only $30 if we signed up for the MVP plan. We were really tired by that point and said okay. He took an extra hour. When I looked later, it was literally chicken wire and duct tape. Any idiot could have gone to home depot and gotten the same materials and fixed it in 5 minutes, not a full hour, during which he was probably messing around on his phone.

The real kicker is that when he signed us up for the the MVP/service plan, he accidentally set us up for subscription, instead of one year trial I requested, until I point blank asked if it was subscription. Then he scribbled some numbers on paper (which didn't make any sense--I later realized this was on purpose, he was stalling) until he finally brought up the regular forms.

I have serious regrets about working with this company and will not be using them to service our AC units in the future.

Sondra R.

11/09/2022 12:00:00 SA

Jonathan N. did a great job!

11/9/22 I had a Heating Service tune-up.

The technician arrived on time within the service window. He wore personal protective gear in my home. He throughly explained the work performed and answered my questions.

Jonathan was personable & professional he really provided excellent customer service.

Mykola D.

11/02/2022 12:00:00 SA

Julian has performed a regular checks and maintenance of our furnace. As part of the service, he also inspected the attic insulation and air duct leaks. He also checked the water heater. He created a detailed report with a list of things that will require repair. I really like Julian's attention to details. He was polite and professional. Thank you Julian and Service Champions for the great service!

Richard C.

10/22/2022

All these Service whatever outfits are not professional, they just want your money. They sent out a guy who had no idea of what he was doing so he called another guy who only cared about selling me a new entire heating system for $13,000 even though the solution to the problem was simple. I found a real great HVAC guy who charged me $500 total for a new starter and service. Problem solved. (problem now is, he has now retired).

Steer clear of all these Service,etc so-called HVAC experts. Not much better than scams.

Evan P.

10/20/2022

If I could give more than 5 stars I would. Absolutely fantastic experience. Worked with two technicians--Marco Pena and Donald Potts. First off, they were
1. Genuinely cool people!
2. Extremely knowledgeable
3. Really understanding when my dog kept barking every time they came in to check on the thermostat.

Here's what really made this a great experience:
I have a uniquely complicated system. It's a dual fuel (heat pump + gas furnace) but the furnace was installed first and is not technically built to work with a heat pump. Whoever originally installed this (came with the house when we moved in) created a chaotic wiring nightmare. I've had multiple techs from other companies give up on this and it was starting to really concern me that I might need to install a brand new system just because no one could make sense of this one. As of last year, the heat pump had actually stopped working and I had switched everything to gas only. Thus, when my gas heat suddenly stopped switching on a few days ago, I was pretty concerned.

Marco and Donald weren't here to try and sell me something expensive. They spent extra time to diagnose actual problem, and were straight forward about cost and work with every step (ultimately needed a new gas valve). After that was installed and the gas heat was working again, they took an entire afternoon rewiring the whole system to get the heat pump up and running again. As I mentioned, this is a task multiple techs from multiple other companies had failed to complete before.

These guys got it done. The system is working great, and they probably just saved me hundreds of dollars on gas this winter alone.

It's really rare to have a customer experience like this. Above and beyond. I'll be a customer for life.

Bonnie S.

11/23/2022

This summer when I moved into my new home, my AC was not performing adequately and I called Service Champions to help diagnose and possibly replace my unit. David Daberdaku was assigned to my case and took the time to kindly explain and guide me thru his diagnosis. I felt when I was prepared to make a decision about the unit, I was informed and happy with my decision to replace. Service Champions were very flexible and worked with me to create a payment plan. I am thrilled with the replacement AC unit and furnace. They also offer regular maintenance at a very reasonable price point. Would definitely recommend their services!

Chris S.

03/10/2023 12:00:00 SA

I was having trouble with my thermostat holding a temperature, and when it's 39 degrees outside, that matters! I called Service Champions to come check it out. They answered their phone, scheduled my appointment for a few days out, texted and emailed 30 minutes before they showed up, and fixed my problem. Literally what else can you ask for? Well after Shakhash was done, he asked me if I had any other work that needed to be done in my house - like change a lightbulb, fix anything, etc. What?? Are you kidding me? You don't often get that kind of service in this day & age. I'm super impressed. Hats off to Shakhash - reliable, productive and super likeable. Well done you guys!

Mark H.

01/02/2023 12:00:00 SA

Service Champions have nice customer service but it stopped there for me. We had an entire AC unit replaced in June (when it wasnt raining) and the technicians left a gap in the roof where a condensing tube flows out. This winter with the first rain, water came down into our heating unit closet and fried a board so our heat went out. They had to order a part and we waited 5 days and nights in a sub 60 degree home over the new years holiday. There didn't seem to be any sense of urgency.

Curtis F.

6/16/2022

After so many HVAC companies, I found the one I'm going to be staying with. Today I had a service completed by service champions and the technique Logan Bothwell. Logan was extremely professional, thorough, friendly, and personable. He went through everything and was very honest and open with his findings and was able to identify and fix a couple of issues while he was here. I will be staying with his company in the future for all my HVAC needs. Thank you for a job well done Logan.

Cara S.

6/21/2022

Had all the ducts in my house replaced in April. Told I need new registers special ordered. After 2 months and several phones calls. 5 visits and noone seeming to know what was ordered. The sizes etc. I return home to what I thought was the final visit and completion of the job. To say this has been frustrating is an understatement. I come home and the vents are literally the smallest things I have ever seen. it looks ridiculous. These are the same vents I was told did not fit last week. The one vent that seemed to be the right size was not pushing air. After removing the vent. it is because it actually doesn't fit and they left the damper in which for the vent to fit was closed. This is 2 months of absolute shit.
You do not get a call from the manager and when you do. It's let us give you 6 months free membership..lmao I have spent 2 months trying to get my 8k dollar job fixed. I am totally frustrated and was sold on this promise of 100 percent satisfaction guarantee. They don't want to remember that part of the sales pitch though. Once they cash that check it's like you don't exist.

Patrick H.

9/30/2022

Hyper conerned about customer service, punctual and prepared.
We enrolled in their annual service program and do not regret it.

Scheduling was a problem. The customer (ME!) was busy or unavailable & Service Champions kept finding spots in their sold-out calendar.

Nicholas Merlin wrapped up a system check in under 45 minutes today! No charge for the annual checkup.

Staff are genuinely friendly, not a sourpuss among them. Maybe because I always schedule a first thing in AM timeslot.....

Heading into cooler weather and zero concern for heater keeping up with demand.

More companies need to model the culture of Service Champions.

Annalisa D.

04/01/2022 12:00:00 SA

Sam came for our annual AC Tune Up and was very thorough and explained all needs to us.
I'm a MVP member and love knowing I have peace of mind to call Service Champions and they will respond quickly.
I've recommended to a few of my neighbors who have also joined the MVP plan!
Thanks again Sam!!!!

Byong K.

7/20/2022

David Daberdaku came out and did maintenance and check up on my AC and water heater. Was prompt courteous and even though he didn't have to, even did a quick check on my furnace as well. Very honest and transparent and didn't try to sell me anything. walked through their MVP program; which, I didn't feel the particular need for and he didn't push the issue and again was very transparent about the reasons I may benefit and allowed me decide. All this for 68 dollars which was great value and even that was a 20 dollar discount from the advertised 88. Im very happy with the service provided and look forward to David and doing maintenance on my furnace in the winter. Appreciate the with today!

Jerald S.

5/15/2022

Service Champions installed my AC unit in Feb 2022. During the install a big boom was heard, when asked if everything was ok the installers said everything was fine. 3 months later when I have a solar company install solar they see the electrical panel fried and cannot do the install. I reached out to Service Champions and they have admitted to ruining the electrical panel. They spoke to the actual employee that installed and he admitted to it. For them not to notified me that this happened is not great customer service. If our solar company did not come across this it might have caused a fire/damage later down the line. Service Champions cost a little more than other companies but they swear by their service and that I why we went with them. Service may look great on the outside but what are they really doing without their customers not knowing. The end product of their work is also not as clean as I would have hoped. I would think twice before going with this company. Would you trust them?

Update: Service Champions were notified about this a month ago and they have not fixed the issue yet.

Update: This has still not been completely fixed. I can't even get a call back from the GM to get an update. Funny how the Business Owner replies to my review to give the image that they resolving the issue but I can't even get my calls returned. They're giving the public a fake perception. Don't trust them. I would not recommend this company.

Kathy D.

9/20/2022

Shakhash Pall was our tech today. He was very professional and thorough. He not only inspected our A/C and heater unit he also inspected our water heater. He made recommendations to better maintain the HVAC and even to replace the 19 year old water heater! Would recommend him and Service Champions without hesitation.

Toni F.

2/27/2023

Bradley & Alex from Service Champions were here today to give or heating system which we bought from them a once a year check-up. They arrived at the early end of the window for the appointment whcich was great. They were neat & clean, very professional, and were polite & professional in their self-introductions when i answered the door. They came in with their special, disposable shoe booties and told me what they were here to do. They checked the heating system, the duct work and the hot water heater. They came up to give us their report. The report is very easy to read, even at glance. I signed off and we were done. Courteous until the end.

Nick and Natalie S.

2/27/2023

Service champions comes out every year to check in the health of our newly installed ac units. The technician Josh is wonderful and provides a very clear picture of the state of our 15 year old furnaces without pushing me toward any route. He provided good options and helped me set up a free consultation to plan for our future needs. Thank you for an easy and informative appointment. And kudos to Josh and his trainee that we're here!

Shopper R.

2/23/2023

This company installed and maintains my HVAC. I am very glad I found this company. I'm on the prepaid maintenance plan (MVP). They call me to remind me and schedule every 6 months or so. I'm told exactly wich technician is coming, and at what time. The technicians always explain what they're doing very clearly, and show me pictures so I don't have to go up to the attic myself. The system has worked flawlessly for 10 years, and I expect another 5-10 years out of it. I get free safety checks on my plan, which I have taken advantage of after big storms and roof replacement. Thanks to this company and this plan, this is one area of my life that I just don't have to worry about.

Bill B.

3/13/2023

They were great until I signed up for their MVP membership. Since then service is late always outside the window. First representative today on third year in a row being late to the service call seemed to act like my schedule did not matter. Second person was nice but of course. business was at risk. Done with them. Technicians have been great, customer service is super weak.

Chuck S.

12/15/2021

I have a brand new communicating system from Lennox. It is complicated, but it's very efficient and has excellent air quality. Service Champions installed and maintains it.

With both an install and routine maintenance, I need to know that the company is big enough and reliable enough to make sure that my system is working properly. Put simply, they will continue to come back until the system is working effectively.

I've worked with several HVAC technicians from Service Champions, and consider them all quite good. What sets the company apart is how they work together to diagnose difficult problems. This is why you should choose them too.

Connie M.

6/28/2022

We had our biannual checkup today from Service Champions. Our technician, David Quintero was on time, polite, efficient and knowledgeable. Thank you, David!

Karen C.

12/21/2022

We had service from Service Champions this morning, Alex came over and did a great job, explained to us of what cause the unusual noise, and repaired it temporarily for the time being, and gave us further suggestion to solve the problem . Thanks Alex for the great job done ! We are very glad you liked the tea we've offered . Keep safe and happy!!!

Brigitte G.

02/05/2023 12:00:00 SA

Today, Marco Pena, was the tech who came out and did our annual maintenance servicing on our A/C and checked our water heater. Marco was efficient, professional, and informative. He informed us of things that no other techs have mentioned before, in terms of other services that came with our membership. Nice guy! We've been lucky with Service Champions!

Sunny T.

12/19/2022

We hav our HvAC installed by them and also have them check our system twice a year. The technician that came to my house this time, Snada was really great. He looked at my heating and AC system and did his routine maintenance. He was personable, friendly, and thorough. I would recommend this technician coming to your home and provide his service.

Camille B.

04/11/2022 12:00:00 SA

Very overpriced. They sent a high pressure salesman who utilized many scare tactics. RUN FROM THIS COMPANY.

David B.

11/28/2020

Updated: My initial review focused on the rate for parts on a repair. I was estimated $512 for a part for which the OEM (Manufacturer's original equipment) part was available on Amazon for $40 (pictured). I expect a steep mark-up from a service company, but there were other issues.... The service agent had tried to represent it as two parts; it is not... it is a single part with two valves.

However, after seeing my review, the Service Champions reached out and adjusted the estimate. The part was still multiples over retail, but I also understand that is partly how they recover the second visit at no charge. I would prefer more transparency, but that is hard to find unless you just hire someone by the hour.

Given the servicemen are actually pleasant and professional, I accepted the new pricing estimate. The overall newly negotiated price was still a bit steep, but more reasonably so. Our furnace was repaired and appears to be working.

My advice would be to ask up front what parts need to be replaced, and do so quick research for that part for your model of equipment before agreeing to have repair work done. The information could save you hundreds of dollars.

Also, they gave me a free membership in their service program, which gives me discounts for future services. However, I doubt I will proactively use it.

So, overall the service was good, the service agent was professional, but Service Champions is expensive and you'll want to verify all prices for parts.

Jonathan S.

10/05/2022 12:00:00 SA

Update: Service Champions reached out to me based on my initial Yelp review. It's clear they are concerned about their reputation and are working hard to maintain it, that's respectable. However, as I mentioned in my first review their service and quality of work are not the problem. The problem was charging $563 for a $23 part. Again, I accept blame for not asking to see the estimate up front. That said, given they reached out and acknowledged their mistakes and adjusted the price on the part I think upgrading them to 3 stars is fair. I just hope all customers are treated fairly without having to go through the process I did.

Justin S.

3/24/2022

DO NOT DO BUSINESS with these people, they will rip you off. I was charged $240 to be part of their MVP program, the tech comes out notices the compressor isn't running. Finds the issue is the capacitor, he replaces the capacitor and tells me it costs $450 but he will do it for $350, it took him less than 5 minutes to replace I looked up the part online it costs $15-$25. Why did it cost me so much? They are a rip off buyer beware. I know it's not the technicians fault he was just doing his job but Service Champions is a complete ripoff.

Kathy D.

12/08/2022 12:00:00 SA

Julian Pino was our service technician for our heater tune up today. He also checked out our insulation and water heater. He was great. Very professional. Service champions also replaced our HVAC system a couple of years ago. I highly recommend them.

Jeanette R.

1/22/2023

We called Sunday morning with our heater not running. Two hours later Jeff G comes and gets the heat working again. No extra Sunday charge. Highly recommend.

Jenelle A.

4/21/2022

This review is for Nicholas specifically as we ended up not using Service Champions.
Nicholas from Service Champions came to assess our broken HVAC system. He was very kind and professional and explained all of my options thoroughly.
I trusted his opinion and while we ultimately went with another company because they were better aligned with our budget, I would gladly work with Nicholas again.

Matt G.

8/31/2021

They are very popular in the Bay Area so most people will get a quote from them. They try to promote some monthly payment loan program to make you commit and try to convince you that you can save money when in fact they a ripping you off. After They gave me a quote of $16k for a new ac and furnace. I got quote from 2 other companies and ended up paying 8k for my new ac and furnace
Then they called me everyday saying they can work with me to reach a comprise. Don't trust these guys, get multiple quotes

Deborah P.

04/01/2022 12:00:00 SA

I needed to have the HVAC system checked on a new rental property I purchased. Sam Silva showed up and I was very impressed with his customer service. He was so professional, friendly and easy going. He couldn't actually work on the system because it's a commercial system but he provided me with an excellent referral and DID NOT charge me for coming out. Unheard of today! I also purchased a new HVAC system from Service Champions for my primary residence a few years ago and I'm still impressed with their service. A great company who trains their staff well. Way to go‼

Woodley L.

1/14/2023

I requested service for my heating system and I was greeted by Jesus angles who was phenomenal and I appreciate his professionalism and knowledge of his work and his walkthrough for all of my questions! I recommend him and service champions for all you needs.

Linda O.

11/03/2022 12:00:00 SA

Marco Peña is very efficient and nice.Buy him lunch. I'd like to service my equipments with Marco again in the future

Ron V.

04/12/2022 12:00:00 SA

Service Champions are extraordinarily responsive. We often get same day service appointments. Today we had Sam Silva who is not only genius on the subject matter, but a swell guy. Great customer service.

Jeff C.

07/11/2022 12:00:00 SA

We had to install a completely new HVAC system and relocate it from our crawl space to the attic a little over a year ago. Scott Self led the project and the installation was efficient and top notch. The third party inspector said it was one of the best installations he'd ever seen. We've been loving the system ever since.

Recently, I had an issue with the Lennox thermostat and scheduled a diagnostic appointment. David Daberdaku was on time, helpful, and a pleasure to work with. He explained the issue well and was able to fix it within a few minutes.

I've enjoyed all of my interactions with the Service Champions team.

Allison R.

01/08/2023 12:00:00 SA

We were quoted $850 for a replacement part for our furnace, plus an additional $80 installation fee. We found the same part on Amazon for $65! Hard to trust a company after that.

Joy C.

10/25/2022

Alex Orvis came to do our HVAC annual check up. He is professional, friendly, did a thorough check up and kept me updated the whole time, and explained to me things that I can understand. Overall, he did an excellent job. Thank you Alex!!

Jenny L.

11/15/2022

Always reliable and professional . Before Logan left after maintenance in the furnace, he made sure I had my appointment for someone ti come out to inspect my water heater. Great service.

Paym H.

11/14/2022

The thermocouple of our heater was broken. Instead of trying to fix it like they said they would, they gave us three choices each costing 4000, 6000, or 8000 dollars to redo our entire system. They were a waste of time and were not willing to actually do any repairs. Only want to sell you up.

Pedro B.

04/03/2022 12:00:00 SA

Our service technician, Logan Bothwell, was excellent! Knowledgeable, professional, extremely conscientious. He took the extra time needed to thoroughly inspect and provide us the details that we asked for with respect to our water heater and HVAC system. I highly recommend Service Champions for their overall capabilities in preventive maintenance, sales and service consultations, and product installations.

Cary R.

3/22/2022

Johnathan Nichols was my technician. He arrived on time, was very courteous, and very informative. He did a thorough job and informed me of several things I could do to keep my HVAC system I. tip-top shape. Very professional and courteous service.

Chris B.

12/05/2022 12:00:00 SA

Fantastic experience with Service Champions. My technician Marco was very professional and respectful of our home. He was able to address my furnace issue promptly and resolved the problem . I highly recommend their service and would not hesitate to refer them and use their service again. As a matter of fact I signed up for their service plan and will have them out to do the A/C checkup and water heater as well soon enough.

Richard H.

10/18/2022

Service Champion is the only Heating and Air Conditioning company I will use. I highly recommend them to my friends and family. They are very convenient and punctual about their appointment visits. The customer service representatives are friendly and knowledgeable about the services they offer. The technicians are professional and they thoroughly explain all the work. Recently we had a system tuneup and we were very impressed with our technician Shakhash Pall. Please request him when you call the Concord Service Center.

Roshin M.

7/22/2022

Our AC stopped working in early in July. We were desperate for help. We invited three HVAC companies to diagnose the problem. These guys gave us quote for over 20,000 dollars and scared us by telling us out HVAC system was totally unfixable. Another company did the work to really figure out what was wrong. It was a broken part. The other company replaced it for $200 and charged us $150 for the consultation. I am speechless. Always get multiple quotes and if you have a problem with your AC be wary of going with Service Champions with out getting a second or third opinion. It sucks I had to give them 80 some odd bucks for them to lie to me. So shady.

Connie S.

11/24/2022

As a part of Champian Heating & Air Conditioning, I recieved my annual service last Sunday and Lee was the assigned technician that came out to provide the service. Lee was very attentive, personable, and professional. He really took the time to provide A1 service with a sense of care and great customer service. I was very satisfied with his work and the attention to detail in his provided service.

John E.

10/07/2022 12:00:00 SA

great annual service on our furnace from Nicholas Merlin at Service Champions. as his name suggests, he's a magician!

Armando S.

5/25/2022

Sam S. did my service today and was very friendly and thorough. My A/C is running better than ever. Great job!

J H.

10/06/2022 12:00:00 SA

Marco Pena is outstanding! He is friendly and honest and explains things plainly. We ask for him specifically with each maintenance or service call. Service champions has been efficient and a pleasure to work with. Marco represents the company very well. Thank you!

Jenny B.

10/06/2022 12:00:00 SA

Logan was very responsive and calling for updates what time he's coming. He's very knowledgeable about their services, willing to answer all our questions. Kudos and deserved 5 stars.

Atalanta W.

11/19/2022

Technician comes on time and completes tube up service within a hour and professionally.

David S.

7/22/2021

This is the second time we've used these guys for our two 20 year old AC units. Both experiences were great. Sam S. was the technician today, and he explained all the technical problems with great proficiency and quickly fixed out unit. I really think Service Champions is a apt name as these guys are take service really seriously. I trust these guys, and I trust Sam.

When our units finally go to AC unit heaven, I'm definitely using Services Champions for replacement.

Pamela T.

7/16/2022

My 94 year old mother who lives alone, has a service contract with service champions. She was recently told that her A/C unit had an oil leak and something else wrong. for an estimate right under $1,000. Granted, this is a barely used air conditioner that is 18 years old and runs perfectly. The diagnosis is condensation fan motor is leaking oil very bad. Repair at this point is a long stretch.

We had a salesperson come out to give her a quote in case buying a new system made more financial sense. The quote was for a little under $12,000.
I told my mom that I wanted a second opinion and contacted a well known family owned and operated business in Concord.
So. although I hesitated about making this post, I kept thinking of other vulnerable elderly persons, or others, who might have been in such a position and paid them money for unnecessary services. The technician from the Concord company told me that my moms unit DiD NOT have a leak, and said that he said hers is a closed unit, and CAN'T leak. I am definitely going to follow up with someone ( not with service champions) to talk about what seems to feel like to me as financial elder abuse, as it feels to me that my mom was deceived to think that her unit was a candidate to be relaced. I would hate this to happen to anyone else's elderly relatives who might not be able to discern between what be correct or incorrect information.

Tom B.

1/18/2022

I gave them a great review a few years back. They seem to have really taken a dive since then. Left hand no longer knows what the right hand is doing.

Salesman came out in December 2021. We talked price for installation of new ducts, double-checked on the monthly payment and, satisfied, we agreed to the purchase.

Salesman also said this needs to be signed before the year is over to guarantee those rates.

Fine. Just send us the contract.

Days go by, can't reach him. Leave voicemails and emails. It's getting to the end of the year. Finally, with December almost complete, the Salesman sends us the contract.

Huh. The monthly payment is a lot higher than what he quoted.

So we call him again. He gets back with us. Oh, don't worry about that. It's just the way Service Champions writes out their numbers. Everything will be in order with the final contract.

So we tell him and Service Champions that we'll wait for the final contract with the correct monthly payment, and if it goes past December and our guaranteed rates expire, no problem, we'll just take our business elsewhere.

The correct contract came within 24 hours.

The service people, those who took out the asbestos and installed the ducts, were great (except for the fact that the asbestos crew never told us about the paint they used to touch-up some places their tape had peeled off, like the doorway I leaned against after they left).

The sales communication was piss poor.

Just when we thought everything was complete I get a call from a company in Southern Cal that wants me to schedule an appointment for them to inspect the work.

Huh?

I call Service Champions. They say that there will be 2 inspections: one to make sure the ducts work and the other will be done by the County inspector to make sure the ducts were installed according to the correct building codes.

Okay, I say. But shouldn't you have told us that?

Oh, we're sorry for the communication problem, they replied. If you'd like, we can coordinate everything for you.

Great. So a few hours later my wife called the same Service Champions phone number I called, and she told them that she's ready to have Service Champions schedule both inspection appointments.

Oh, you'll have to do that yourself, they said.

I guess I'm done with them.

Pierre P.

5/13/2022

Today we had a young man come out today to service our heating and air by the name of Justin star he was very knowledgeable of the work he was performing plus he explained everything to me in my wife on top of that he was very friendly and did a great job I would highly recommend service champions and I most definitely will use them again.

Clark S.

05/11/2022 12:00:00 SA

If you're looking for HVAC service, I highly recommend Service Champions. We've lived in the Lakewood area of Walnut Creek for more than 50 years, and we go way back to Walnut Creek Sheet Metal. The techs with SC are well trained and helpful in every way. Today Lee Akina was exceptional. And their prices are fair.

Clark Sturges

Ron S.

11/09/2022 12:00:00 SA

STAY AWAY FROM THEM! Their pricing is 2 to 3 times more expensive than anyone else. Although the employees are nice and wear nicely pressed unifirms, their pricing is outrageous.

Naomi K.

9/20/2022

Bryan came over to service our A/C unit and was super informative and thorough in his inspection. He was very professional and gave us all the information we needed.

Geoff S.

11/03/2022 12:00:00 SA

In late November of 2021 and early December of 2021 Service Champions provided us an estimate for a new heater and air conditioner since our 27-year-old system which worked great for 27 years finally failed. We contacted them and got an estimate which we accepted but we are not professionals in the HVAC business and assumed they were, so we went with their recommendations. The heater is adequate but runs nearly continuous to maintain the heat at 70% in the winter. The Air Conditioner does not cool our downstairs and we have to leave it running for hours on end just to lower the temperature a few degrees. I have learned we had a 4-ton system prior, and they installed a 3-ton system. We have had their technicians out, two separate times and different people now, which both confirmed the system is undersized and that their policy is to install equal or larger systems and never to install smaller systems. Their own technicians and office personnel have confirmed this as well. Of course we have tried to resolve this and they set up another appointment for November 1 between the hours of 2-5 and said at least 2 people would be coming from the company to evaluate. I guess they dont trust the first two who they sent on separate occasions. Perhaps if they are incompetent and gave us the wrong information on separate visits, they should be fired.

Regardless, shortly before their 3rd trip with at least two more people one of the people coming on November 1 between 2-5 cancelled, stating that they thought the other person coming with him may have covid and wanted to reschedule. I told them no, we have had enough, and they just need to install the correct size system, a 4-ton like we had prior. He said he wanted to come on November 8 and I again said no, it is unnecessary. The house has not changed, the duct work which they did not change has not changed and the system they installed is working properly, it is just undersize. He said he would call me before the end of the day on November 1 and let me know what they were going to do. He did not call. I let another day go by and did not hear from him so I called their office, again, and was assured I would get a call today from Bob, a manager. I did not get that call and so I called again and was assured again I would get a call within 48 hours.

I have no complaints on the installation crew, they were fine and polite and clean. My problem is with having to find out they installed a smaller system than what we had and consequently went through the summer and winter not getting warm or cool but paying a lot of money to P.G. & E. for the continuous use of an undersized system.

We just want them to put in like for like which is what their own people say they should have done and do not know why they didn't. They thought it also may have had something to do with what they had in stock at the time since covid was causing some supply chain issues. I don't know that for sure, but I do know they put in a 3-ton system when we had a 4-ton system and had no complaints for 27 years until our old one failed and they installed the undersized unit. Get several estimates and ask what you have and whether it is the same size they propose to install before you hire them. Trust is very important and currently with their failure to contact us and to schedule for the installation of what we all know is eventually going to happen is quite frustrating.

Leizl B.

2/24/2022

We are very happy with the service that Logan provided from Service Champions. He arrived on time, was thorough with his assessment and explained everything. Thank you!

Brigitte H.

10/28/2022

Service Champions replaced the furnace and entire heating system in our house in two days. We are impressed about the professional performance and efficiency. Danny and his crew, Edgar, Christ , Logan and Emilio were very friendly and patiently answered all of our question.

Katie J.

10/26/2022

Alex Orvis did an outstanding job servicing my heating and air conditioning units, He's very professional, knowledgeable and informative. He even checked out my water heater and insulation in my attic. I highly recommend him and hope he will be returning to install an air scrubber in the future.

The Cake man D.

4/25/2022

Had my furnace checked today by Justin Starr
he took care of everything that was needed.
very professional young man I hope he is with your company for many years.
when I schedule my next appointment I will definitely ask for him to see if I can have him come out

Mia L.

10/23/2022

Eric S. was a great tech who recommended necessarily upgrades for our water heater and water filtration system. He took his time to explain the options without pressuring us into anything. Would definitely recommend him and service champions to any home owner out there.

Suzanne S.

4/20/2022

Sending out a big thank you to Service Manager Jeff Becker.
After discovering a plumbing leak at my mother's home, Jeff
coordinated Service Champions plumbing technicians Melvin
& Mahdi to do the reroute and repairs.
With a few more Technicians involved the problem was fixed and cleaned up in no time. I appreciate the consideration you gave my mother.
So impressed with how this was managed from beginning to end.
Thank you Jeff, Melvin, Mahdi and all others involved. Your customer
and technical service is impressive!
Suzanne Smith

Boris L.

10/18/2022

Service Champions are providing maintenance and service on my Roof Top Unit for 7 years. Always professional, knowledgeable and cordial. Technicians are well trained, take their time to explain the scope of maintenance or service work, make good recommendations. The last technician who came to our house was Marco Peña from Martinez office - five stars and many thanks!

Kathy R.

10/15/2022

Our service technician Lho Lama was very thorough. He answered all of our questions and made sure that everything was running and in good order. Service Champions is the best!

TJ L.

03/09/2023 12:00:00 SA

Service Champions have been FANTASTIC! I CANNOT say enough about their customer service and every single person that has been here over the years for normal maintenance to full install of a new furnace is amazingly kind and honest! We have SC out twice a year - once for furnace check and one for A/C check. We are selling our house. Found a leak with furnace. Called Service Champions. We have a tech come out and check, found the issue. Had a back up come and do the same. And had a rep come and explain VERY thoroughly all options available to us. (Angelia) NEXT day install of new furnace. All of this examination, quotes, new furnace in 3 days! I would say their employees from the phone to the techs are simply amazing! Artemio D., Chris R,, Dakota B., and MOST especially Angelia F - are simply the best! Seems so weird in this day and age to give such a high rating - but it is true with them! Can't say enough about them! Wish they were in Idaho where we are moving!! We are so very grateful!

Aaron L.

10/05/2022 12:00:00 SA

Amazing company. I highly recommend them. my technician was Justin Starr and I highly recommend asking for him. He is amazing.

Gerda S.

3/31/2022

The rep who fixed our problem is Nicolas Merlin. He deserves all cudos. He was on time, courteous, quickly fixed the problem, and left everything neat and clean. He answered all my questions. Would love to have him again should a problem arise.

Rocio G.

01/04/2022 12:00:00 SA

I did my research, got several quotes and this company was my choice! Glad I did. Great staff, very friendly and great work. Quality Products and quality service!

Eileen W.

05/04/2022 12:00:00 SA

Today Jesse G. From Service Champions, covered a complete
Review and check up of my air conditioner and my heating system,
No Charge.
He arrived on time he was very polite and knowledgeable throughout his
Review. He was very detailed
Oriented. He work efficiently and thoroughly. He was very patient
In answering all my questions. He wrote a complete report, we sat down
And in detail, he explained his findings
And recommendation. Excellent Job Jesse!

Dana B.

06/10/2022 12:00:00 SA

Whatever you do don't get suckered into their scam. I had an appointment at 5:30 on a Friday, I told them if they can't come let me know so I could get someone else. They called at 5:30 told me they couldn't come. This is after years of paying them 19.99 a month.

Ian Y.

7/29/2022

David D. provided excellent service. Good honest hard working company. I will definitely be using this company in the future

Joyce O.

2/24/2023

I have used service champions over the past 5 years and have watched their service deteriorate. They used to come out twice a year, once for heater and once for air conditioning. Now they complete all in one service and charge the same. They automatically deducted my annual membership in December and on January 13th notified them that I had moved to a new address and transfer my plan. We set a new date of February 24th. All of this was completed with an email verification of our conversation. Yesterday I received a text reminder of my appointment but it was listing my old address. I immediately got on the phone to update them and of course they could not come out and had no record of our conversation on the 13th. I spent over 30 minutes on the phone with them and finally was at a point of no return and asked for my money back since they did not believe their customers, or maintain accurate records. They have become a big joke!!!

Marty N.

07/12/2022 12:00:00 SA

I worked with Nicholas Merlin. He was knowledgeable, courteous and helpful. He made the experience personal and gave me options that I considered to help me decide if I needed a home upgrade or if I should do a fix. I appreciated his expert and humor and I would hope to work with him again in the future.

Jayne B.

04/12/2022 12:00:00 SA

Second time I've used this company and both were great experiences. Sam Silva was the technician who came out today, and he was very efficient, pleasant, explained the situation and options and fixed the issue quickly. I think the fellow who came out another time a few months back for a different problem was Joel Barnes and he was great, too. I highly recommend this company.

Nadia G.

10/18/2021

Don't trust them at all!!!
The company's sales person called Ben came with the professional presentation to convince me to trust their company and spend $22K to replace my old furnace and AC units. He promised that the AC unit that I'm getting is very quiet and energy efficient. After they installed the units I found out he sold me the very basic AC which is so noisy. When the AC or heater turns on I feel the sound of tornado inside the house. They even didn't finish the whole job. It is been two months that I am complaining to them, even after their technician came to check, saying that they shouldn't put this model for my house. Basically they over charge me for the model that I could get from other dealers much cheaper.
Don't waste your time and money with them!!!!!

Michael M.

1/23/2021

Best Service Ever!
We just had the most amazing White Glove Five Star Experience! Just a few days ago we had a personal consultation and a complete Analysis of our heating, air conditioning, venting and insulation status at our home in Benicia. Our entire HVAC System was original and all except for our undersized compressor nothing else had been upgraded since 1979. So, we decided it was time to modernize our whole house. Scott and Ray put a system design together to completely renovate our entire home using ALL AMERICAN MADE products including a 5 ton AC, Lennox heating system, all new vents, a whole house fan and a complete clean out/sanitization and installation of R38 insulation in the attic. All of this was scheduled to take place over a 6 day timeline. Then... WOW! Yesterday was day 1. Washington and his 6 man crew showed up around 8:30 am and went to work. Talk about a Rock Star Team! By 7 pm EVERYTHING had been professionally installed and we were enjoying the most comfortable environment our home has ever had. I forgot to mention that 5 of our 13 vents had hardly ever been able to deliver enough air to make a noticeable difference in any of our downstairs rooms. Now they all enjoy an even temperature and we are looking forward to soon having friends and family for a stay in our guest room. Amazing work you guys! A 6 day job in just 1 day! We couldn't be happier. The last step will be having the new attic insulation installed next week. So, I guess you could say a 6 day job in just 2 days! Thank you so much you guys. We are your biggest fans and walking billboards. You and your company are simply the best!
Blessings,
Michael & Jeannie Mau
PS: And that's not all. We look forward to seeing your Service Champions truck at our home each month when your technician stops by to service our new system. You guys are awesome!

Allene A.

05/09/2022 12:00:00 SA

Shakhash Pall came to do a routine maintenance inspection on my HVAC systems. Of course, he was prompt. Also, he was extremely courteous, explained everything he was doing and what his recommendations were. I love this company -- I've been with them for over 12 years -- and will request Shakhash in the future.

Mark B.

6/29/2022

AC was acting up again, service champions was the third team to come out and the only one to get it fixed. Jonathan Nichols was our tech. Great service! Super friendly and very knowledgeable (unlike the other companies). Great manners and very polite. Work completed was quick yet very thorough which to me says that the Jonathan is very knowledgeable! Couldn't be happier with the over the phone service and especially the in person service.

David B.

9/21/2021

Our AC went low on Freon. Called and got a service coordinator. While trying to make the appointment I was constantly pressured to buy a service contract. After telling him he was making me feel pressured over the constant sales pitch I finally got a appointment a few days later. When they arrived I about talked myself out of using them because the tech kept saying how expensive it was going to be. I continued with the service against my better judgement. I was told I more than likely had a leak but needed to fill it and put a dye in, which I expected. Again the hard sale on the service contract.
On the return visit it was a leak as expected. I was told that I would have to wait for a sales guy to come and quote the repair. The disturbing part was he wanted my Wife to be present. Not exactly sure why but I'm sure it was to up sell us. The tech kept saying he is not even sure they could get the condensing coil. At that point I was thinking they are going to try to sell us a complete new unit. I guess he thought I was stupid. The unit is only 7 years old. I told him I was sure I could find one . Needless to say I got another company out and was told by them the coil is under the manufacturers warranty and he would take care of it. I immediately called and canceled everything. These guys are crooks preying on the people that don't know any better. I have been in the service industry for 20 plus years. I feel sorry for the people who put their trust in this company. CROOKS!

If there was a choice for zero stars that's what it would be.

Mindy C.

9/13/2022

Our air conditioning wasn't cooling the house. Jesse G inspected the air conditioner and offered suggestions on my older model. Great service and very pleasant.

Braulys C.

9/13/2022

I'm leaving a review for Sam S. because it's really rare to find someone that's as polite, knowledgeable, and thorough as he is! Very kind and friendly! He was able to provide service while giving basic info he was discovering in real time! The explanations provided were very clear and easy to follow. When he went into the crawl space under the home, he showed pictures of what he had found. After the service visit was completed, he took time to explain again the options and ideas he had. Even provided a great diagram showing details! This initial visit could not have gone better! Very happy to have had such a great professional tech in the home! Thanks, Sam!

Nhu Hao T.

5/27/2022

Justin Starr was awesome in terms of his service for our house. Very knowledgeable, informative and personable. He was very friendly and relatable to the point where it felt more like you had a friend over as opposed to a repairman. In the end, he was able to perform a quick, but thorough diagnostic on our AC unit, diagnosed the problem, assessed and act - all in short manner. My husband and I were very please with his company and we will look to seek him out directly in the future for upcoming service appointments, as he is now our preferred technician.

Elizabeth C.

6/16/2022

I have been so impressed every step along the way, from getting a reasonable bid from Service Champions to having efficient, qualified installers to the bright young technician who showed up on my doorstep on Monday to do the regular maintenance check. Tyler Rasmussen is exceptional. He thoroughly examined my whole HVAC system and intelligently and patiently explained how different features of the system are designed to work. He made a couple of recommendations that I'm glad I followed up with, and, as promised, he showed up today with the parts that needed to be installed and quickly and efficiently. installed them. I'm set for the next year. This young man is a credit to Service Champions, which prides itself on service. Thank you, Service Champions, for sending Tyler Rasmussen our way.

Shannon H.

12/10/2021 12:00:00 SA

David D. Was on time very patient with my questions and even helped fix my filter issue.

Fabio B.

10/16/2021

This is a bad company, they are overrated and rip customer off. I'm still waiting for my refund of $1,000 over a month because I cancel their work the next following day which I had three days to cancel I cancelled the contract on Sep 03,2021 and i still waiting for my refund back, I wasn't going to pay over $19,000 to install an air conditioning for 20 years loan . Just be careful with them and the customer service suck .
Fabio Bendana

Kevin E.

4/23/2022

JC was great! Friendly, knowledgeable and informative.... Took his time, didn't feel rushed or pressured to buy or sign up for anything. He educated us on the status of our system, how we can maintain it properly to ensure the longevity of what we have, and talked about our needs. I fully recommend Service champions, they've been out to our place two times and each time met or exceeded expectations.

Rennie W.

7/13/2022

Just had our outside A/C unit serviced by Service Champions ... great job! and i learned things about my A/C unit that as a house owner i really should know! Their tech - Shakhash - was first-class ... friendly, helpful ... great at answering my questions. for under a year now we have been in their Maintenance Value Plan (MVP). Wish i had known about it earlier! so we get regular maintenance on a schedule for furnace and A/C ... which means i don't have to remember. and it also means that the likelihood of something going wrong (which always happens at the most terrible time) is unlikely.

Justin -.

07/12/2022 12:00:00 SA

Our air conditioning wasn't cooling properly and I called Service Champions. Nicholas Merlin came out and diagnosed the issue. He walked through the options to recharge the refrigerant and check for leaks. He was clear and presented good/fair options. I appreciate the high level of service he provided.

Chris L.

5/16/2022

I am an MVP member and it is so worth the peace of mind knowing my air conditioning won't break down in middle of summer. I had technician named Rudy Soto at my house. These guys are always the best! On time,clean, personable, and know what they are talking about. Rudy was so amazing! Thanks Service Champions for being the best!

sharon b.

07/01/2022 12:00:00 SA

Snada Medley was my technician yesterday and he did a great job. He showed me how to clean my filters and he explained how I could save time and money. He was a very pleasant young man.

Peter V.

6/28/2022

Great service. Jesse was knowledgable, professional, and super efficient. He gets our highest rating!

Virginia M.

10/28/2020

Rats had invaded under house through a broken screen vent. During the Terminix yearly inspection the technician found insulation torn away from ductwork to warm nests! Service Champions sent 3 men to repair and clean out ductwork. It took about 3 hours. I could hear the vents being scraped clean. House much warmer last night!.
Thank you, Kind Gentlemen!

Zachary P.

8/27/2021

I've been a customer for over five years and have had an excellent experience each time a technician has come to my house to service my furnace and AC unit under the MVP plan. Today, in particular, service technician Justin Starr was absolutely great. Not only did he get here on time, come fully prepared, and explain the maintenance and my options, he also caught a leak in my new irrigation pipe on the side of the house! I'm very happy with the communication from their customer service staff (with clear updates on arrivals by text and email) and their constant attention to detail on my appointments and the condition of my HVAC system. I can't recommend them highly enough! Thanks!

Ken D.

04/06/2022 12:00:00 SA

Bryan from service champions inspected and serviced our HVAC unit today and did excellent job.

Jennie A.

7/21/2019

I made an appointment and I even got a confirmation the day before that a technician would come between 11-2 pm.

I basically lost a whole Sunday... and no one was showing up. I waited til 2:20 pm.

I called and they said they left messages the night before because their repair man called in sick this morning. WTF. How is that possible?

First of all... I never got that message and I know they have the right number because they sent me confirmation texts early yesterday.

Now me and my dogs will cook outside and die.

Trustworthy me a**
On time.. lol
Worry free .... let me just cook myself in the heat

Take your business elsewhere and do not waste your time.

Mar A.

02/04/2022 12:00:00 SA

I honestly hope that the person/persons/potential clients reading this will be helped by this review. Please, I strongly advice you to get your quote from another company before you commit and/or sign anything with this company that seems to only exist to take advantage of their customers by gouging them with an outrageous price hike. I know it's not kind to say this to a business but they need to be aware of the unethical business practice they are practicing. After checking with a few other companies all of which were less by half than this company quoted my grandparents. I won't go into specific but like I said in the beginning PLEASE get a second and/or third quote. I hope this review helps not only customers but this business itself with better and more ethical practice!

Sue K.

4/20/2022

Service Champions has been my best friend in the heating and air conditioning service for the last six years! They are always on time and do their work in a professional manner. I'm a member of their MVP Service program, and it is outstanding. For a fixed cost, I can ask for them to come out to clean filters (and with seven animals in the house) I need them to come out frequently. As a single woman, I always feel safe around them. They're fantastic and worth every penny I pay them.

Charles K.

1/26/2022

Avoid these people at all costs. A few days before Xmas my heater goes out. I went to yelp to look for service and called them from the listings. Big mistake. Their technician arrives, spends time looking at furnace and couldn't even take out the small plate that the flu goes through to get at the interior. So he brings out camera with extended lens and shows me dark photos and says there is dust and dirt. Well of course there is. Went under the house and told me no air was coming because the vents below had come loose because of bad strapping. Said it was just duct tape and that was why no air was blowing. Next he said because I had some boxes in 3rd bedroom blocking a vent, the air would back up. Sounded VERY fishy to me.
Now he gives me estimate of over $4,000. Then he says he can't for sure say I will have heat after that. Why would I do that ? He now gives me bill for $89 with his evaluation filled in by himself rating himself as excellent work. I would not sign it and crossed out excellent to poor.
I then called the next company listed and they came right away and knew the problem in 5 minutes. They has a motor in the truck and hour and half later heater was working better than ever for $1200. I am a senior citizen and this company tried to take advantage of that and because it was a few days before Xmas they may of thought I had no choice.
AVOID THEM ! Also my vents were not disconnected or I would have not gotten any heated air after a real technician just changed motor.

Diane H.

08/07/2021 12:00:00 SA

From the initial phone call to the technicians driving off, our experience with Service Champions was professional and impressive.
We had to replace the heater and A/C in the home. The system was originally installed in the attic. Getting it out and putting the new one in became a bigger issue than expected. The technicians worked wonders and made it happen.
Every member of Service Champions that was involved with our project was extremely knowledgeable, friendly, and efficient in getting a new system in our house. They were on time and stayed as long as was needed to complete their task. That included the first phone call, the service call to detect our problem, the comfort consultation for choosing the right system, setting up a financing option, and technicians doing the hard labor on a hot day in a hot attic. All involved knew their job and did it well!

Bill L.

8/19/2021

Does annual maintenance just fine, though this last time they said it was time to replace our HVAC. Technician said it was like buying a car - 18k+. We had sales person to review options and promotions, but never provided quote and no follow up from him or Service Champions.

eric p.

6/19/2019

Don't use these guys!!! 5 years ago they said my system was gonna burn down my house!!! It's still standing!!!
Check out o.k heating and air
Very professional and tell you like it is!!!!

Penne T.

5/26/2022

I had a wonderful service. Very knowledgeable and nice technicians. Very respectful of Covid. Very fast to find the problem and fix it.

Carol W.

04/05/2022 12:00:00 SA

I found David Quintero to be personable, capable and thorough.

Joelene P.

5/17/2022

Jesse G. gave us an excellent service for an AC diagnostic and repair today. Very professional, kind, informative and helpful!

Richard D.

05/03/2022 12:00:00 SA

I contacted Service Champions to service my AC & Heating Systems. Logan showed up on time, was very professional and did an excellent job conducting the service and explaining his findings afterward. I would recommend Service Champions, and particularly Logan.

Buddy I.

4/28/2022

I had Sam from Service Champions come to my home for follow up maintenance. He was prompt and performed the work as promised. Excellent work by Sam. He also explained all the future maintenance I will need in the coming years to help me plan and budget for this work. When the time comes, I will certainly call Service Champions. I've been a customer for over a decade and will continue to be in the future.

Eren A.

10/13/2020

Scott Self clearly communicated what type of work needed to be done for our home. We needed both the AC and Furnace to be switched out of which the billing statement was out of reach of our budget. He took the time to introduce us to the PACE program which was able to finance the work needed to update our AC system.

Scott walked us thru ever step to get the job done right. His main concern was to make sure my mom was comfortable during these pass weeks of the heat wave because she is home all day and dealing with health issues.

Scott even took time out of his day to loan us a portable AC unit to use until the change out was complete.

Thanks! Scott and Washington

Pete G.

07/06/2020 12:00:00 SA

I'm told this isn't typical, but I called Friday and had a service appointment Monday. Aubrey was scheduled between 2:00 and 5:00, and was parked outside at 2:00.

He was personable, professional and had my issue resolved and was out of the door by 4:30. In that time, not only had he resolved the issue, but had also run diagnostics on my HVAC system to ensure there weren't underlying problems.

Couldn't be more impressed.

Caitlin P.

06/11/2021 12:00:00 SA

JC was great! They showed up on time and helped diagnose the issues with my system right away. They were quick about getting to the root of the problem as well as thorough when going over my options for resolution.

Definitely satisfied with the service I received. :-)

Vicki C.

4/13/2021

In spite of repeated urging and promises of completion, Service NOT Champions have STILL not gotten approval from the City of Berkeley for their work. They try to get me to be responsible, but the City REQUIRES the person installing to get the certificate of completion and approval. I could not even get an appointment. It has been SIX MONTHS, STILL no action from SC, and the time is UP! They also told me I had 12 months. The owner, Alicia G. promised back on March 3 to address this problem. NADA.

I should never had paid them without their completing ALL necessary steps.

Wallace M.

4/15/2022

A few years ago Service Champions installed a hot water heater at my moms house. Two weeks ago it stopped working so we called them. After coming to the house three times and still not fixing it, they stopped returning my moms calls. She hasn't been able to wash dishes or bathe for two weeks. Finally I got through to them and they basically said we don't do plumbing. They should have told us that two weeks ago. Better yet don't sell systems that you aren't able to maintain! Anyway I am very disappointed with the service. Where I come from, if someone hires you to do a job, you finish it.

Alma C.

04/08/2022 12:00:00 SA

Tune-up was thorough. Great job by David Q. I'd hate for the air conditioning system to fail with summer fast approaching.

Thomas H.

04/04/2022 12:00:00 SA

The tech was very polite and professional but no work was actually done and they just wanted me to sign an annual service contract that I don't need or want.

Desiree F.

05/06/2022 12:00:00 SA

We needed our furnace serviced. Jonathan came out. He was in and out and did what he was supposed to do in no time at all and with no issues. Thanks for the great service.

Dave S.

9/20/2022

saw a commercial on tv advertising a $58.00 service for heating and air conditioning.
knowing that I was due for service I called service champions and got an appointment for the very next morning.
the gal that I spoke to was well informed and very friendly.
she was able to get me an appointment the next morning with an 8-10 am window. shortly after 8:00 I received a text that my technician was on his way.
when he arrived he was well spoken and courtious as he introduced himself. Marco Peña
was quick to get to work and kept me informed pretty much every step of the service.
when he came in to my house he put boot covers on and was very polite to my wife and dog.
I can go on about how happy I am about the service call from service champions and there technician Marco Peña but until you try them for yourself you'll never know just how good they're service is.
make them your first call when you need heating and air conditioning specialists.
and if your in the Fairfield area be sure to ask for Mark Peña.
tell Dave sent you.
five stars to this company and its techs.
thanks Marco!

Prakash J.

3/21/2022

We had Marco Pena from Service Champions install an air scrubber into our HVAC system and also to perform some sealing repairs. Marco was very professional, technically competent, and courteous. He was extremely helpful in explaining how the product worked and I found him to be sincere and a good communicator. My experience thus far with this company has been very good, and with Marco, excellent.

Vanessa S.

6/20/2018

I did appreciate the quote we received was an all-inclusive home comfort quote, including the city permit and Title 24. I also appreciate the professionalism and thoroughness of your company. However, when it came down to it, for about the same cost, we received much more elsewhere.

For consumers, the permit from the city is ~$500 and the Title 24 test (H.E.R.S test) is ~$250. These go hand in hand.

After installation, a H.E.R.S test is completed by a private third party. The test must show no more than 15% leakage to pass for existing ducts (not replaced), or no more than 6% leakage in new ducts. That is what a Title 24 test is, and to put it in better perspective, we had 25 year old ducts and they passed.

Still a fan, but putting so much emphasis on the city permit and Title 24 test is misleading. Once you go through the process, you will know what I mean!

Rand M.

03/06/2022 12:00:00 SA

Very good experience with this company today for its annual checkup of our heating system. No big problems so no work needed doing, but I was happy to have the peace of mind and to receive some suggestions for upgrades or addons if I was ever interested. The technician Tyler R. was really pleasant and very well informed, and I was most appreciative that he respected our need for mask-wearing in our household. Extremely clean, great clean up, and answered all my questions.

Vicente L.

05/06/2022 12:00:00 SA

I paid Service Champions $15k to install a new tankless water heater and relocate our HVAC unit. They performed the work within 3 days. However, we came home to a house smelling of gas. You could smell the gas from the street. My 6 year old daughter slept in a room filling with gas from the main line connection and our garage filled with gas from the water heater. It turns out that all 3 connections they installed were leaking 5 cubic feet per hour. In addition, the installers left holes and de-rodent proofed our home. It was clearly an attempt to do it fast and not right. It took 4 visits over 5 days to finally get the gas leak corrected. We had to have PGE inspect each fix which kept failing. To SC's credit, they were on site everyday and were quick to respond. They also came back through and patched the holes they left. The last technician on site finally corrected the install which included a power outlet for our unit. The initial install the technician ran the power cord directly across my workbench at full tension. The other thing to be aware of is that we purchased a recirculating unit. When i asked that they program the Navien to recirculate, they had to to install additional parts. This leads me to believe they had no intention having the unit recirculate per their original install. This was a very frustrating install. I would think twice about using this firm for any gas line work or water heater installation.

Taylor M.

02/11/2021 12:00:00 SA

Service Champions Heating and Air Conditioner company ROCKS! From the receptionist who took my call on day one, to the technician who evaluated my 22-year-old heater on day two, and his manager who arrived within 20 minutes after the evaluation, my wife and I were thoroughly impressed. They were very professional. They have years of experience. And they finished the project on day three with only one full day of installation. They replaced a 22-year-old heater with a brand new upgrade, and they also replaced a 40-year-old Air conditioner with a brand new upgrade. The total price for everything was very competitive and much less than we had expected. I will hire them to work on my other properties in the future. I highly recommend this company to work on your heating and air-conditioning projects. They cover the entire bay area and even up to Sacramento!

Joey C.

1/26/2021

I changed my initial one star to 4 stars.
Mark Stuart the general manage promptly follow up after my previous post. Although I ended up having to source for other solution to fix my furnace, I appreciate his customer service.

Previously,
I would give no stars if I can. DO NOT USE their service. The technician came out promising me that a inducer motor will fix my problem : peter nagy and hustle me to signed up for mvp to GUARANTEE the work. So I basically pay for both the parts plus labor plus mvp so just that I get heat. Inducer motor failed within one month. Steven Hampton a senior technician came out snd told me he think peter misdiagnosed the first time , a inducer motor of my new unit (5years) shouldn't fail, it is due to a pipe that wasn't pitch right and water backup again and once again causing my new inducer to fail. We both agree that peter should have known the cause of in the first place and fix the cause and not installing a new inducer which caused the whole thing to fail again. Because he couldn't fit in the attic, he schedule peter to come back, promising that problem will fix be fix and that also I will not be charge because of their misdiagnosed and also because I'm a mvp. Waited to have peter back without heat for 2 days. When peter came back , he did agree with steven that piping is the main cause but refuse to admit that he didn't see it in first place, that nobody guarantee anything, that and in order for furnace to work i am liable to pay 670 more. So I ask to speak to manager Daniel Gracie. Daniel turnout to be an complete ass**** , he basically pushes all the blame , come up with all kinds of technical terms to confuse me, even when I don't understand uses a bullshit analogy that if a car fails due to exhaust pipe unaligned, causing motor to fail, I would have to change the exhaust pipe to fix the problem anyway, so doesn't make the difference if I pay extra now or in the first place. No apologies , 100% mean and rude and arrogant.
The thing is, if the pipe is the real cause then peter should have saw this in first place, he guaranteed changing inducer motor will fix my issue, I am not trained, I trusted them, I suffer a month with intermittent heat and a failed new inducer Motor plus a stupid mvp membership. Should I have know the pipe is the cause, I would have change it, I also should be given a diagnosis by a skillful knowledgeable technician. I wasted my time and my money , At this point I cannot trust any of these douche bags. They screwed up and dont own up. In the end, peter and Daniel refuse to refund my failed motor and suggested I call customer service to refund my mvp. A bunch of liars , downright unprofessional and unapologetic and bullshitters. Totally unethical, in the end peter left my attic wide open and did not clean up the water that clog the pipe to at least make furnace work for time being, given that I still have not given refund I am still a mvp customer, he just left unhappily . Utterly disgusted

Lori T.

1/24/2021

Kyler was on time and complied with Covid guidelines. He explained what he was going to do and kept us informed at each step. Our central heat is working better than ever. We are pleased with the service.

Amelia V.

11/05/2021 12:00:00 SA

Can't or won't? They came out to give me an estimate on replacing my hulking, 1920s furnace. The estimator said flat-out that they could not remove the old furnace. I've gotten 2 more quotes that INCLUDE removing the old furnace. They'll have to cut it up -- I expected that -- but they can and will remove it. Needless to say, I'm not going with Service Champions.

Ira G.

4/17/2022

Warning Warning this company Service Champion is a dishonorable air and heating service. Twice I had them and twice they were very disappointing. One time when the tech was here my air conditioning stopped even though it was working perfectly before he came. The GM Mark Stewart said he would pay for a hotel cause it was Summer time and over 100 for many days. It took me many months to get pay for that hotel bill which I was promised by the GM Mark Stewart to get paid right away. Second time another tech checked the wrong outside unit. I had to do his job by turning on my air to show him the correct unit to check.Plus he didn't complete the service, he didn't check the hot water heater and clean the screen which is part of the service.They advertise to be 100 percent satisfied but when you are not they don't care. I emailed the owner Kevin and the GM Mark never heard back. Warning Warning.

Stephanie H.

1/24/2022

On Saturday afternoon my husband and I received our annual heater maintenance. Our technician Franco was exceptional in his work ethic, his cleanliness before, during and after the tune-up. His friendliness and knowledge made us feel that we were in good hands. He explained everything that he was doing and even went above and beyond to ensure our unit was in tip top shape. He even took time to remove the intake grate to vacuum the area because he just knew it would be full of dog hair and sure enough--it was. We have a shepherd mix which he just loved.
After talking with him we found that we shared something in common. Because of this connection he was kind and generous and gifted us a hepa air filter. We were so touched and blown away by his service and care for our heater, our home and most especially us. Service Champion's, Franco is a an awesome employee and a keeper! I went to bed knowing that my heater was working excellently and that we were safe! Thank you Franco and Service Champions.

steve w.

1/20/2022

Shakhash serviced our furnace this afternoon and did a fantastic job serving us having gone way over the top. He was not only polite and respectful but I could not recommend him highly enough. i look forward to seeing him again when it's time for him to look at our air conditioning system.

Keaton K.

1/15/2022

It's hard to over-exaggerate the courtesy and professionalism of the technicians and supervisors that have serviced our home the past months with the installation of a new condenser and cooling coil unit. Each person that we've dealt with has been incredible, patiently and thoroughly explaining everything they observed, addressing our concerns, and doing everything else in between with a friendly attitude. If you have any second thoughts about the home service company you're currently using, you need to switch right now to these guys.

R. G.

01/06/2021 12:00:00 SA

Service Champions is the best. I've been a customer for 15 years and have never had a bad experience. They go the extra mile to ensure everything is done correctly and thoroughly. Justin Starr came today and didn't only repair the heating insulation but he noticed a potential problem. We ordered the part and he also cleaned my uptake filter. He's the greatest and a great ambassador for the company. Thanks justin.

Mikka M.

8/29/2021

Paid for an item I did not accept receipt of. Did not receive refund (almost $500) and person responsible for refund (manager) does not return calls. Customer service states they are unable to provide an answer and just leave messages that are not returned. Company is overpriced. Keep looking IMO since the extra money you pay doesn't equal better or even comparable service.

Nathan L.

9/13/2021

Really appreciate their responsiveness. Whenever I have an issue, they usually send someone out within the next couple days. I joined their MVP program (free inspections and tuneups for annual fee) and so even during a major heatwave they were able to send a technician the next day over the weekend. Sam Silva particularly was very helpful and even gave us a discount on the service on our AC unit.

Janet O.

5/29/2020

Aubrey Briggs just left my home after a thorough, professional service call. He found and repaired a failing condenser and a disconnected air duct that had been blowing hit and cold air into my attic for God knows how long! I signed up for the 2x yearly service and will always request Aubrey!
UPDATE; 5/29/2020
Just had my air conditioner serviced by Aubrey Briggs and it was another great experience. Professional through and through! Customer for life!

Mana P.

2/18/2021

Aubrey was great! On time and careful with COVID measures, which we greatly appreciated. He investigated the problem with the heater, was able to address the issue right away, and explained it to me in a way that made sense. He was so positive and the whole experience was wonderful.

Osag also came on a separate occasion for a furnace maintenance visit and the experience was just as positive. I was very impressed with their customer service and warm demeanor during both visits.

Tammy L.

1/27/2021

Aburee was knowledgeable and friendly. He did a good job with our yearly heater tune-up. We have been using service champion for about 10 years they installed our brand new heater/air conditioner. We have been mostly happy with all our services except 2 times we are feeling that they redeemed themselves, you just have to impress to them you need a experienced tech. Today was a great service.

Dave and Tammy

Barbara L.

1/28/2020

Excellent customer service, very friendly, on time,
Very Professional with high quality in detail, knowledge and experience! Very happy with Tim who went beyond and above his duties and he has a great personality! Need more professionals like Tim!!!

Carol G.

07/09/2021 12:00:00 SA

First of all, my husband and I knew that we needed a new furnace & AC... ours was 38 years old (installed with the house was built). We had used Service Champions in the past for a much smaller job and were very pleased with their service, so we made an appointment to have a representative come and give us our options. Scott came over yesterday and was very thorough in explaining the various options they provide. We decided on one of their plans and believe it or not, we were actually able to have the work done TODAY! They did two jobs for us ... installed a new furnace & AC this morning and in this afternoon installed a new hot water heater. Andres & Jefferson installed the furnace & air conditioner and they were amazing... They arrived on time, removed the old unit, installed the new unit, installed new ductwork, wrapped all the ductwork, installed a new efficient thermostat, and knowing that a new crew was coming in the afternoon to install a new water heater, they started the draining process of the old one. When Hector and Nathan arrived to install the water heater, they, too, were very efficient. They removed the old one, installed the new one, replaced all the old piping, added reinforcements to the wall and then strapped the new water heater to the reinforced walls. Both crews were very personable and took time to explain all the features to us. They went above and beyond providing excellent service and certainly lived up to their company name: Service Champions! I highly recommend them!

Caryn F.

9/21/2020

We paid over $3000 for a service on August 12th that we ended up cancelling August 14th. It is now September 21st and they HAVE STILL NOT REFUNDED US OUR MONEY...we have called them 5 times and gotten the run around 5 times. As of today, we are STILL waiting for a date when we are going to get a refund. Horrible!! I will be calling the BBB tomorrow morning

Susan W.

7/27/2020

I bought a new air conditioner $8000.00and the back rooms never got cool. My house was always so dusty and I had some breathing problems. A guest told me it wasn't working properly so I called again and they came out to tell me the reason That it didn't work was because there were holes in my duct work which they never checked. I was breathing in dirty air. That it could be corrected for another $8000.00 for new duct work. It was hot,I was having surgery and I could not turn it on because of the dirt so I told them to fix it. I also paid extra for MVP which meant
quick service. I told him I wanted to talk to the general manager and they assured me he would call me. No one has contacted me. Instead I was told it wasn't the company's fault. It was the fault of the installer but she has since been fired. I was shocked at their excuse.I came home from the hospital today my house was at 75 degrees so I turned on the air-conditioning @70 it's been on for two hours . It has gone down to 74.
I called them and they are coming out on Wednesday. So much for my expensive MVP. My next contact is the better business. They can't do this to people.

Elaine P.

12/09/2021 12:00:00 SA

I have used Service Champions in our prior house and have been pleased enough to continue with them. Today's experience went above and beyond any service technician I have had. Justin Starr was on time and extremely helpful. He took the time to explain what he was doing and what might be needed to be done in the future. I never felt like he was rushing to get through and he patiently answered my questions. He was friendly and knowledgeable and so helpful. I feel like I can't give him enough stars! While I hope I won't need to have my unit serviced again for awhile, I hope if I do, that I can have Jason come again. Kudos to Service Champions for having such an accomplished young man working for them.

S G.

8/26/2020

Service Champions installed my furnace/ac in 2007, I became an MVP member and have been happy until about two years ago. I started to feel like I was being pressured to buy services and products by the tech, annoying but not a deal breaker. I thought it just might be the new tech who was coming to my house twice a year. He inspected my furnace in Feb and replaced a black fuse, he said he was sorry he didn't catch it last visit. In July, a different tech came to inspect the AC. He also replaced the same fuse because it was black, there were ashes and a hole inside the disconnect box. (I didn't see inside the first time.) He said the box was running hot and I should think about replacing it. He later sent me an email titled Good Option, replace the disconnect box for $629. I know nothing about this repair but knew that was a ridiculous amount. I had an electrician replace the disconnect box for $100 which included $16 for the part. After I described the problem to him on the phone, he came on a Saturday because it was a fire hazard. He said he couldn't believe the techs TWICE replaced the fuse and left. The repair took 20 minutes. I called to complain about the hazardous situation I was left with and the cost. I was told,...but the work comes with a lifetime warranty! That warranty would have cost me $529. PG&E happened to be at my house on another matter and I showed him the old disconnect box with the hole and ashes, he said it was a big fire hazard. Three weeks later, my AC ran out of refrigerant, turns out I have a small leak so I doubt the techs checked the levels or they would have noticed that. On the same email,
I was quoted $410 to install a hard start suppressor, the electrician would have done it at a fraction of the cost. (My quote for the new disconnect box and hard start suppressor was $1,039.) They also quoted me $599 to replace the core of my Micropure Filter which they installed. I ordered the $281 part and installed it myself in 15 minutes.

The Micropure was installed five years ago, they told me it was an Air Scrubber, my receipt says it is. Tech said the Micropure is not an air scrubber and gave me info about upgrading to one. I called once about this some time ago and got a lot of double talk which was confusing. I called back months later for more info, was told a manager would call me back, never happened.

If you are thinking about hiring this company, get other quotes first.

Lisa S.

12/08/2021 12:00:00 SA

Service Champions is incredible, the best customer experience I've had as long as I can remember. We have used them for many years for maintenance, and they replaced our old furnace a couple of years ago.

I am in the process of selling my house, and discovered that the heat wasn't working a day before a group of real estate agents were going to tour the house. I was on the east coast when this happened. I called Service Champions right away. Sam Silva was able to come in the afternoon, and figured out the issue with the furnace. He had to get some replacement parts, and stayed late to make sure it was working. But when we spoke on the phone, he told me that he heard some gurgling sounds, and wasn't confident that the whole problem was resolved. I was very stressed because I needed the house to have heat when the agents arrived at 11 am the next morning. Sam called me at 9 am to say that he could go back to the house and, after conferring with colleagues, he knew how to solve the problem. Sam was able to finish fixing it about 30 minutes before the agents arrived. Amazing! I do realize that we got lucky with the timing of the appointments we were able to get, but I totally appreciate that Sam kept in close communication with me through the entire process, and was dedicated to helping resolve the problem. Thank you, Sam! I wish there was a Service Champions where my new house is located....

Jeff R.

7/23/2019

Cost of installation.

I have a unique situation, flat roof, vaulted ceilings, no attic. Crawl space less than a foot in some areas. So a mini split AC unit is really my only option. Representative from their company came out and took a look. Really nice guy, agreed that that was my only option. Proceeded with a quote, $23,000. Yeah, no. I can purchase a 5 zone 60,000 btu name brand unit online for around $6,000. I understand there would be parts and installation fees but I'm not willing to pay an additional $17,000 for that. I just put a new roof on my house for less. This is not a knock against the representative, he was just going off the price sheets they put in front of him.

Yana S.

6/20/2017

Response from previous yelp

Kevin C.

First and foremost thank you for your response however, on your website (please see photo added) it states upfront pricing and ALL options to make the best decision I am fully aware of what brand and model ac/furnace unit I have in my home. Had anyone took the time to ask me that I would have gladly gave them the information and could have received a rough estimate. Going back to what I originally requested which was not an estimate on repairs but parts so please make sure your reps are well equipped with the tools necessary for gathering the pertinent information.

THANK YOU FOR GOING TO SUCH GREAT MEASURES TO RESOLVE THIS ISSUE

Liz M.

10/02/2020 12:00:00 SA

Just had another fabulous experience with Service Champions! Technician Sam came to fix a mysterious rattle today. He found it and fixed it in under 5 minutes, my hero! Thank you guys! I'm loving my all new ducting from 2018, so much more efficient!

Tracy G.

12/09/2019 12:00:00 SA

Thought it was time to get my filter cleaned and I am a MVP member so I was glad to be able to call Service Champions. Aubrey Briggs was there bright and early and immediately got to work. Last year I purchased a reusable filter from Service Champions. This year instead of replacing and throwing the used one in the garbage Aubrey washed and dryed it and put it back in the heater. Aubrey is professional and kind as you can see by how nice is was with our dog. Always a pleasure to deal with this complany.

Harold T.

07/03/2021 12:00:00 SA

First of all they are not competitive in their price and services...like over double the price and is the reason I cancelled my request to remove and replace ducts sane day after signing up with pushy sales person! After cancelling the job within 3 day limit I requested my $600 refund back and still have not received it since June 14 2021. Today it's July 3rd 2021 over 2 weeks and no refund! I am forced to go through my bank to get the refund. They (Chanpion) are not a professional company and does not refund your deposit so don't recommend any one do business with them. Not a happy customer! Send me my $600 refund CHAMPION!

Darryl R.

2/23/2021

Hi just wanted to take time out to Thank you guys so much for my service. My experience today was the best I've ever had with you all by far. I feel like my house is safe and well after my experience today. Darryl R from Pinole. Aubrey you are Awesome!

Howard N.

6/21/2021

I had a complete new HVAC system installed. The technicians were professional and precise. Very happy with installation, however, I paid for a 18 Seer system and they installed a 14 Seer system. Company management refused adjustment proper unit!

Jennifer A.

1/19/2021

This took me too long to update, but after some waiting time, Service Champions came through as hoped. We had a lot of frustrations going through the reimbursement process but I fully understand that our situation was quite unique.

To note, my husband and I have been a member with this company for a few years before we even installed the new HVAC system. It was surprising that we went through the experience we had recently since we only knew of quick response times and thorough follow up from the company. We've always appreciated their service and amazing staff when they come to our home.

We continue to look forward to working with this company, and using them again in the future-we really truly enjoy the quality of their work and crew. We plan to call them soon for new services because we'd rather work with them than anyone else.

Thank you for dealing with these previously grumpy customers. Mama bear was upset and I'd give 6 stars for dealing with my husband.

Lauri O.

12/10/2020 12:00:00 SA

Awesome that their service personnel show up prompt in the time frame given. We have been a customer for over 15 years and everyone is very pleasant and helpful. We just had Scott here who was extremely courteous and helpful not to mention friendly when selecting a water heater. His information and questions answered professionally. Thanks Service Champions for a great crew! Always a five star!

Tim L.

11/20/2019

We recently replaced both of our HVAC units. We have had good and bad contractors..

Service Champions is EXCELLENT!

From the initial scheduling with Cathy to Candise for our estimate then the huge job Jose and his team did to replace both systems went seamlessly. It was a huge investment and we are so glad we chose to go with this company. Thank you to all who where involved at Service Champions.

Jennifer M.

1/29/2019

I have a love hate thing going with Service Champions. I love the technicians. I love how hard they worked to install a system that works for our needs.

Most techs have a great, wonderful, helpful attitude. Most will try to help you out in anyway possible. Today was no exception when Larry arrived to find that we had a unique system installation and it was being maintained but wasn't operating optimally. Larry reached out to Brandon, who joined him. They understood that I am disabled and had a unique system installation of outside air control. They confirmed it still operates but then determined that an damper was failing inside the system.

Not only that, since we are VIP members, they located the replacement part in their shop very quickly at no cost. They scheduled the installation promptly because we were leasing out our home to try a different climate on my respiratory system out. We needed to know the system was maintained recently and functioning properly prior to our front door getting rekeyed.

We are a part of Service Champions maintenance program and find that the HVAC system has really been holding up and functioning well over the years. Service Champions stand behind their products and will replace failing parts if you maintain the service program through them consistently. Truth!

Since Larry and Brandon were so helpful today, we intend to continue using the maintenance program while our property is occupied and under property management. Whether we return or find the other climate helps my respiratory challenges, we intend to maintain the service program. We know Service Champions will continue to take care of the system they installed, whether we are personally here or not. So far, their maintenance recommendations have kept the HVAC equipment running reliably. No emergencies has been wonderful!

The hate part is more with the company training or something? Some employees, (especially on the phone), get a little robotic and script like. They don't listen well when someone has a need outside their typical training box, (EG they argue what equipment is maintained).

We have a unique system installation. It was custom installation by Service Champions to accommodate my health needs. The workmanship is wonderful.

However, our unique system installation is not a familiar with employees and it always seems to throw them off. So it's a little bit of nuisance having a one off kind of install in an organization structured with what must be a cookie cutter customer training program. Certain employees can be a bit, well condescending or not their job like to me.

It's a frustrating conversation when the same unhelpful scripting is repeated to me when it wasn't an appropriate response the previous four times they offered it. So I sometimes have to just give up on their, educating, employees. I try again another day omitting our installation facts and stick to the script.

When the techs arrive, they explain they haven't seen a system set up like ours. Well, I can't prepare them for what's here when the phone staff isn't listening to me. I attempt to explain what we have for my respiratory needs and that leads them down the wrong spot on their script.

So I just keep our original system purchase paperwork handy on the Service Champions maintenance days. I anticipate that the techs will suspect our install isn't their company's work. I hand them our original documents.

Once we get over that hurdle, Service Champions indeed inspects their equipment is functioning, recommends and performs the maintenance needs, and arranges replacement of failing parts. They keep our HVAC operational so I don't have any health crisis based on failing HVAC system. If one is pleasantly firm that we are maintaining the Service Champion's system installation only, the company does stand behind their jobs and equipment.

Just keep up with your maintenance in the early years and you will be really happy later when your system performs reliably. We don't have to replace major HVAC system components before their time since we hired Service Champions to install the HVAC system needed for a house our size and they added ductwork in the upstairs southwest room where our builder's initial pieced together subcontracted HVAC system was terribly inadequate. No thought had been put in for the size and number of registers per room in home with vaulted ceilings, situation of the sun pattern on our lot, etc. initially and we purchased home from young inexperienced couple who hadn't had the construction contractor make it right.

So we hired Service Champions to enhance what we had and they made the system so much more efficient, actually were able to use a smaller air conditioner to keep us so much more comfortable in the west side of the home. The technicians are really amazing employees! They figure it out, use their noodles.

Very, very, very happy with Larry and Brandon.

Patricia B.

11/05/2020 12:00:00 SA

Great service. Totally recomend to join their membership program.

Sam M.

10/14/2020

Osag arrived at the beginning of service time window and had on a mask. Osage was very knowledgeable and thorough! Talked about safety first and explained the condition of my units. Recommended different options for me. Will have Service Champions service my other property and will recommend to family/friends!

Thanks,
Sam M.

Ace P.

07/08/2020 12:00:00 SA

Sam Silva is awesome! Very honest assessment of our issue. We have an old AC unit. Thoroughly explained all options to us. Repair, replace, and everything involved. By the time Sam left, we knew everything about our unit and knew exactly what we needed to do. Thank you very much!!! Fantastic experience!

Tina V.

6/25/2018

These guys five stars I would question if employees writing!

Next stop AARP and BBB to put out a review. They send a Kid out for an inspection to trouble shoot. No equipment, no tests, looks at capacitor and says that's the problem, wanted 500 to replace. (I looked up part , $14.00 on Amazon.)
Called office and they said they don't give out part prices because they are higher end repair company with fully equipped truck Well guess what, no part on truck, no tests run, said I needed to spend at least 8000 to replace entire system. BUYER BEWARE....high pressure sales, not repair.
Tried to say because of coolant had to change entire unit, my son in law walked in , who has worked air with his dad for years (out of state) and said not true and the guy suddenly admits adapter available...what a joke, and I am out 70.00 (would have been 90 without a coupon) Senior Fiduciary abuse?

Vita L.

03/03/2020 12:00:00 SA

All I can say is wow-Jaren was the most professional, thorough, sweet technician I've ever had the pleasure of using. He explained everything so clearly, did not pressure me for upsells, and was all around incredibly helpful. I feel like I got my money's worth plus, which doesn't happen often these days.

Dee K.

10/01/2019 12:00:00 SA

Just had Tim Wilson do the annual check on our Heating and Air, and he was fantastic! Very thorough, explained everything and made sure we were completely satisfied with the job. He went above and beyond, and on top of that, he is a really nice guy as well. Great personality! It is just so great to receive such excellent service and not have to worry. I highly recommend Service Champions as your Heating and Air Service providers!

Diane Kirwan

Lisl H.

7/18/2018

First, our air went out -boom - just like that, in mid July. We called FIVE companies & only Service Champions returned our call & scheduled an appt within 3 days. To date, we have not heard back from the other companies, even the ones that tout 24 hr emergency service.
Shaun came out & was so friendly, yet professional & very knowledgeable. He was able to schedule us right in to replace our 20 yr old system and gave us payment options, which included a discount since friends & family referred us.
This is what business & good service is all about. I would highly recommend them for this kind of work.

Mike C.

05/06/2020 12:00:00 SA

Called for a tune up on our 9 year old system.
They came on time,clean and professional.
They followed all the covad-19 procedures.
Derek was very knowledgeable and found a small problem that could have been big later.
I choose them on there reviews and they lived up to them.
Thanks.

Marilyn S.

03/02/2020 12:00:00 SA

Just had a couple of gentlemen come and do a safety inspection on my newer furnace and air conditioner. Very nice and courteous guys. Have been with Service Champions for years and they are always very helpful when they come to do service on the systems

Linda D.

9/17/2019

We have been with Service Champions for several years. So far we've had technicians who do great work...Joshua Chaires was true to that trend today--both professional and personable. He gave excellent service, explained details well, and assured us he would follow-up if we had any further questions or unexpected issues.

Service Champions may not be the lowest cost for HVAC systems/services (don't really know)...what you can count on for sure: they have excellent services and will 'bend over backwards' to make sure you have ongoing satisfaction.

Darren H.

11/06/2018 12:00:00 SA

I highly recommend Service Champions for your HVAC service and new system needs. I originally purchased my HVAC unit in 1999 from Comerford's. I had my annual service today and had two great service technicians onsite, Samuel S. And Josh C. Thanks again gentlemen for the tune up.

Kevin Comerford has done a great job building a winning culture and instilling this into his troops in the field.

Mario I.

09/12/2020 12:00:00 SA

We had Service Champions install a new AC and Furnace 3 weeks ago. And are extremely happy with their professionalism and quality of their work. Yesterday at a little past 5:00, I noticed that my thermostat was shut off. I tried to get it back on to no avail. I called Service Champions and was told that they could have a technician over between 7-10pm which was fine with me. As I ended my call with them, Sam, their technician pulled up! He'd just finishing another call just around the corner from us. It didn't take him long to determine the problem and resolve it! Sam was awesome! GREAT SERVICE AND A FANTASTIC STAFF. They turned a potentially uncomfortable situation into a success!!
Thank you Service Champions!!

M Y.

09/07/2020 12:00:00 SA

Update: After finally being able to chat with COO Ray Dias, many technicians came over and finally was able to handle the maintenance of our new AC system. While it took longer than it should have, thanks to Ray our home's AC system is now up-and-running just in time for the heat waves and California wildfires.

I would give Service Champions 5 Stars just for Ray's timeliness and courtesy, but given the overall delay on the company's part, I am leaving behind a 4 Star review. I of course will give credit where credit is due. Ray handled an unhappy customer very well, and sent a great team of friendly technicians who were understanding of the situation and worked expeditiously to get the task done.

Rebecca R.

01/02/2019 12:00:00 SA

I have been a customer of Service Champions for two years. I can honestly say that this is the most professional organization that I have dealt with in a very long time. I applaud you for the customer service that I receive from your staff when I call and when they are dispatched to my home.

I initially signed up for this yearly service out of fear that my unit would have a breakdown and no air conditioning in triple digit weather is insanity. As would no heat be when I wake up and it is 28 degrees outside.

I was very happy with my technician (Jaren Butler). Not only was he completely thorough as he inspected my furnace but he was extremely personable and polite. The thing the put his device over top was that he was on time. Usually when you get a window of four hours, the technician usually arrives anywhere from one hour to two hours after the window time period starts.

Service Champions thank you for your outstanding service from the office staff to the field technicians. I plan to remain a member and share all of my great experiences.

Happy New Year!!!

Jason M.

1/30/2020

Got a form letter in the mail from the CEO saying they were running a special for checking out my furnace and water heater. Normally would chuck it in the recycle bin, but the wife had been bugging me about getting the air ducts checked out... so I scheduled an appointment. I was all ready for the classic bait and switch, but they sent James who is just about the most honest person I've ever met. Not just honest, but competent. He took apart my furnace, cleaned components, crawled under my house to check the ducts, and then sat down with me to go over everything. He was extremely knowledgeable and courteous. Didn't rush though it just so he could get to the next job. Over all, just a great experience.

Listen, ANY company that has a culture where they hire a person like James will always win my business. Totally refreshing. 10/10.

Seth G.

01/05/2020 12:00:00 SA

I recommend getting quotes from a minimum of two other licensed HVAC Contractors before signing the contract with this company. And also verify that you need the equipment and services that are recommended to you by this company.

Roger W.

8/24/2020

Technician showed up with mask and followed social distancing. Super knowledgeable technician zeroed in on problem and got it repaired quickly. Fully explained it all to me. Great company, highly recommended.

Loretta F.

04/01/2020 12:00:00 SA

My parents had a great customer service experience! Their heater went out this week. Both technicians (Aubrey Briggs and Sam Silva) were very friendly. After the work on the heater was completed, they asked if there was anything my parents needed such as help with grocery shopping (probably due to the the shelter in place orders due to the coronavirus). One of the technicians (Sam) was able to install a light fixture for my dad. That was very appreciated since my dad is going though cancer therapy. Thank you, that was really above and beyond!

I recommend this company. They make an effort to do a great job.

Nancy P.

07/07/2020 12:00:00 SA

In between heat waves our AC stopped working! Called Service Champions and they sent out Donald the same day, he arrived earlier than anticipated. Unfortunately, the part he needed he didn't have, but quickly arranged to have it brought to him in record time. He provided me step by step info on what he was going to do, info on my system capacity/needs and how to make it function better. Encouraged me to ask questions, gave me knowledge and food for thought! Donald thank you for going above and beyond and making sure I was 110% satisfied with the service before leaving!

Thanks Donald!!!!! 5 stars to you

Marisol G.

10/01/2020 12:00:00 SA

I had call 3 AC companies and they never showed up Sam was on time great manners and very polite took hes time to take a look at are system showed me what can be done excellent work keep the hard work going Thank you

Jerry C.

6/30/2020

This is a revised review based on followup discussions I had with Service Champion personnel.

Our A/C failed a few days ago. Three other services we called did not answer and two never called us back. Based on reviews we called Service Champions and reached a real human being.

The appointment process was simple and I appreciated the notifications we received.

The technician arrived on time, checked our filters as an extra item and soon found the faulty part. He replaced it and the system works fine.

But I'm downgrading the review because of the high price we were charged. After I gave the go ahead, I went online and found what I think is the proper part of much less than the quoted price even allowing for a high labor charge (which was not broken out - I was just given a total price).

I know the tech was doing his job, but I was also irked by the upsell of a maintenance contract which included automatic renewal. I had been tempted by it until I found the price difference. I believe that if I needed any future repairs, I would be charged much more than other A/C repair companies would charge so I declined the offer and paid the higher quoted price. This was the substance of my initial review.

What I learned subsequent to the work was significant. I can compare it to a top line hotel vs an ordinary motel. This realization became apparent when I followed up as Alicia had requested and had significant discussions about my experience. We worked out a mutually satisfactory resolution.

How I was treated is how I would expect to be treated at a top of the line hotel if I had an issue with a bill - with courtesy and understanding. This also illustrated that their personnel overhead is significant.

So my conclusion is now different: if you want a top-of-the-line service experience and don't mind paying for it, by all means contact them.

Margaret W.

11/20/2019

Others have said it better than I, but I concur! My tech was Jacob Arriola - totally professional and knowledgeable. From scheduling, to timeliness, to showing me pics of before and after on his iPad - Jacob did it all for an exceedingly fair price. I could not be happier with his furnace tune-up! This company is the real deal!

margie w.

10/19/2018

JUSTIN D. at Service Champs is a true life saver!
He helped me when I was in an emergency; he was professional, competent and very patient.
The company is GREAT!

Highly recommend Service Champs!
Thank you so much Justin!

- Margie

Kathryn C.

03/10/2020 12:00:00 SA

From a mail flyer to a completed job, what a 'together' operation this company has! Whether by text, email or telephone....not to mention in person, the company is efficient, clean, competent and thorough. I was also impressed with their diverse staff. I'm a skeptic, and kept waiting for the other foot to fall--were they too good to be true? I am now warm, with plenty of hot water and can't wait to use my new attic fan. They had 6-7 employees working on all aspects of the large job which ensured it would be done that day. And I had agreed to the scope of the job, and the financing only on Thursday. Asbestos removal (outside firm-EFI) was the next day, they worked 6 hrs on Saturday and completed by 6 pm Monday. My only regret is my contact with them is pretty much over. Highly recommend!!

Robert W.

04/09/2019 12:00:00 SA

Ok! We have now found our heating and air family at Service Champions. We reguested a service checkup for our old heating and air units and I must say thank you Techs Sam and Josh for your expertise on all the safety issues we had in crawl spaces and in our heating and air units that we could not see. They took many photo' to show me exactly what was going on and made this whole process easy with no pain
Thank You for taking care of the Family.

Joyce S.

03/01/2020 12:00:00 SA

Sam and Marcus came to my house recently to do a check-up on my systems. They came on time, were respectful, extremely polite, and very thorough and professional. I appreciate great customer service and have always liked this company and its technicians. Keep up the great work!

Mike And Bunny D.

06/04/2020 12:00:00 SA

Our 17 year old A/C unit has not worked for several years and we have called several other companies without it getting repaired. We called Service Champions to schedule and Tanya scheduled for today on my birthday. I told her it was my birthday, but it didn't matter because we couldn't go out to celebrate. Sam Silva came to our home with flowers & a birthday balloon to repair our A/C unit, WOW. He did an excellent job, checked the unit, thermostat, vents, filters, duck work and did a thorough inspection of everything. We are thankful that our house is now cool for the first time in at least four years. Now don't expect flowers, but Service Champions goes above and beyond to have happy customers! Thank you, thank you, thank you!!

Matt N.

2/27/2020

This company has constantly exceeded my expectations... I have complete peace of mind in my system and their services.

Antonio S.

6/15/2018

Today we took the 21 point WOW inspection offer, Kyle Auer showed up. Nice guy, super friendly and most of all very professional.

Replaced some old parts in our 14 years old system, calibrated it and fixed the duct and old outer connector.

Amazing job and recommendations from him. Really glad with the service!

100% recommended

Lorraine B.

3/19/2019

Second year Service Champions came out to service our system, and they are the best! We've had others in the past, but this is the best service we've ever had.
Osage is our guy and he is professional, thorough, and knows his job well. Plus, he's not only nice to look at, he has a wonderful disposition. We'd like him to stay longer, but we know how busy he is. Oh well! We will request him again next year, so I hope he stays with the company.
Thank you, Osage for making our day!!

Carol H.

03/07/2018 12:00:00 SA

Donald Potts was our technician today for our routine checkup.
He did a fabulous job.
Donald did have to replace a part. We received our MVP discount and what was really great is he had the part on the truck.
No need for an additional service call.
We always recommend Service Champions!

Rich M.

02/05/2020 12:00:00 SA

I was hearing some unusual sounds coming from my heater intake. James from Service Champions arrived and quickly was able to address my question. I highly recommend their services

Chris H.

05/08/2020 12:00:00 SA

I called Service Champions on a Tuesday and they sent sales guy Chris out to meet with me same day. He was able to schedule my system installation for the next day, on Wednesday. The techs came out Wednesday and spent about eight hours installing the system. After they left, everything was clean and tidy like they were never here. There were a couple very minor, nit-picky issues regarding instillation which they addressed promptly after I called them. They may not be the cheapest around but I had zero headaches throughout this process and their work looks great. True professionals.

Debi S.

05/06/2021 12:00:00 SA

This has been the 3rd or 4th time that I have had them out to service heating and AC. Each time I have meant to write a review and I haven't. Today I decided to sit myself down and let others know just how much I appreciate what they do for me. I do pay a low cost each month to keep things up and running. So they call to remind me when it's time for service. These people are on time and very friendly. They also know their service well. They spend so much time going over everything. Taking care not to overlook anything! One of the techs even was awesome enough to move and install a thermostat for me, that I had purchased. Service techs can give you a feeling of, do this or else. Not with service champions. I have had 4 different techs too. They are all working to take care of you. I can't say enough good about them. I'm sure once anyone deals with them they will be as sold as I am. Top rate all the way, from the girls that take your calls to schedule or cancel, all the way through the completed service. Once again, I am so happy after today's service. Thank you service champions!.

Day D.

12/08/2020 12:00:00 SA

We had an issue with our Heating at home and Service Champions was recommended to me by another Family. I called and got an appointment a few days later. I was notified via text when the Technician Osag and his associate was on their way to our home they were very respectful, professional and knowledgable and told me step by step everything they will do or about to do to see what was wrong with our heater from start to finish it went pretty smooth despite my busy schedule and being on the phone inbetween them asking permission and telling me what needed to be replaced or done. I had alot of questions with Osag and he was able to give me all the answers as i had alot of valid questions to the little deatils i needed to understand. Will update once they receive the parts that was being ordered and once the installation have been done. For now i'm happy with their service. Thank you!

David W.

4/24/2021

After my initial review, I was contacted by Service Champions and they offered to send someone out the next day to give me an estimate on my heating and AC project. The following day didn't fit my schedule, but they were able to get someone out to me early the following week. There seems to have been some mixup on my initial contact, but all was resolved to my satisfaction. Their representative was knowledgeable and professional and a pleasure to deal with.

Malektaj P.

8/26/2019

They will try to put you in contract, if you don't accept the contract the technician will not be nice to you anymore, and he will bring up prices that would be worth going into contract. So with all that, I didn't move forward with them and he didn't even finish putting everything back in there places, he left it all open and left.

Thomas B.

07/01/2020 12:00:00 SA

We have been loyal, highly satisfied customers for years. Service Champions personnel are outstanding across the board. Service is consistently commendable, and prices are fair. We would not even consider taking our HVAC business elsewhere.

Doug B.

08/12/2019 12:00:00 SA

Horrible experience. I called to book the $78 tune-up special. They won't honor the deal. Instead, they will charge $89 for a diagnostic fee and then will quote an undisclosed tune-up price after. I even spoke to a supervisor, they will not budge. The supervisor even hung up on me after I said I won't buy without seeing a price list first. A company that doesn't honor it's advertised tune-up special and doesn't post its prices where anyone can see is NOT a company I trust.

Ian T.

7/16/2017

These guys are sending me so much mail, it's borderline harassment. I called and asked to be taken off their mailing list, they said they'd tell the company they contract with.
I asked Maggie who the mailer company is so I could contact them and have them take me off their list, she refused to tell me. Alexis, the manager refused as well. This is no way to run a business, complete lack of accountability and a business model that relies on harassment. I will not do business with a company like this and will actively let my friends and family know these guys have shady marketing strategies. The letters just keep coming, a further show of incompetence.

PLEASE STOP SENDING LETTERS!!!

Colleen M.

03/07/2018 12:00:00 SA

These guys do it the right way the first time! This is the second time I have needed Service Champions and again I am just so pleased with the service and quality from start to finish! Thank you to Desire, Bob and Chris and tomorrow the installation crew!
Colleen

Thomas T.

7/25/2019

Their tech showed up May 9 pursuant to a biannual service agreement that is paid monthly. He advised us that there was a problem & that a diagnostic tech would come by the next day (May10) between 3 & 7pm.
No one came by on May 10 & there were no calls or emails. The cost of of that diagnosis was to be an additional $40.

An almost similar situation had occurred about one year earlier. That similar problem was solved when the 2nd technician turned on one switch in the electrical box. I had advised the May 9 tech about this.

About 2 years ago two separate Service Champion employees tried to persuade us that we needed a new furnace. We then had the heating unit checked out by PG&E & also by a family member with expertise. The furnace was found to be in very good condition. (We typically use the furnace about 4 times each winter & the A/C unit about twice a year.)

For all of the above reasons we cancelled (by 2 emails & several phone calls) our biannual service arrangement with Service Champions. We also tried to cancel monthly payments that have been made through our Visa Card for that. Unfortunately, despite the several cancellations, they continue to charge our card each month. We successfully dispute each charge. Nevertheless they charge us again the next month. There seems to be no end to these unwarranted charges. Beware!!

Christopher B.

6/26/2019

A long time trying to get an answer and still nothing. Called Service Champions for a repair of my AC. Technician Dimitri showed up and claimed unit was empty of refrigerant. A few days later he returned per my request to diagnose leak and said it would take 2 hours to fill unit with refrigerant and dye. After two hours he claims all the refrigerant has leaked out of a massive rusted hole in the coil. He urgently calls salesman Chris who tries to sell me coil and duct testing and sealing service for a total of $6,400.00 (about 2/3 higher than other bids) I decline all offers including $15,000 - $20,000 to replace the entire system. 2 hours later a different firm arrives and shows me that the system is FULL OF REFRIGERANT and that there is no evidence of a leaky or rust or problem in any way with the coil. He then shows me that the compressor isn't working. Explanation is either manufactured diagnostics or total incompetence or both.

Nearly 3 weeks later, no explanation. Disputed charges $710 for lost refrigerant in the atmosphere. Really bothered by someone coming to my home and getting a very expensive run around.

Katie W.

3/26/2021

Steve from the concord office is my favorite fellow. I give him a 100% always . Steve is always on time, he is incredibly kind, professional and thorough. I request him for all my services. Thank you Steve and service Champians

Robert H.

7/27/2020

Came over to inspect a noise, left with heater not working. Suggested to replace for a new unit for a price of $25k + or repair not recommended per them for $2k+.....called sears, got it fixed for $100, only a small part replaced. Do your homework, and research, don't be fooled by the nice customer service and scare tactics, dont rush in, you will save a lot of money.

Richard O.

3/16/2021

Great service. Arrived on time. Very courteous. Nice work. Left the area clean. Would recommend without reservation.

Mike P.

10/09/2017 12:00:00 SA

Jeff performed our annual maintenance service. The process went very well. He was friendly, asked if there were any issues that I had with either the AC or heater and I said everything seemed to be working fine. Jeff performed the service which took about an hour.

When he was done, he notified me that everything looked fine with the exception of the inducer which we would monitor moving forward.

Overall everything was pretty seamless.

Anita T.

8/13/2020

So very disappointed in this company. Tried to take advantage of senior citizens. Quoted us $12,000 for a system that was only four years to be fixed. Called someone else and all it needed was a minor repair. SHAME on you. Buyer beware.

Oliver H.

2/21/2021

Just had a service visit from Kyle to check on our furnace. He was punctual, thorough, and friendly. Couldn't ask for anything more.

Deanna H.

5/19/2017

Great Experience with Service Champions.

During the recent heatwave we found that our air conditioning had stopped working. We had another company try to fix for us but because our unit was on our very high town home roof, a very long ladder was needed and they said they could not access so declined our business.

Service Champion had Ben & Jeff come for the repair. First we received a text alerting us they were on their way, the text included a photograph of the technician which we found very useful. They arrived on time and were both very friendly and polite and diagnosed our problem easily.

Turns out our unit was 27 years old and could be fixed but to bring up to current standards would be expensive, so we decided to replace both our air conditioning and furnace(also 27 years old).

Scott came to our home that very evening and explained our options and was also very professional and we felt very comfortable with our decision to use Service Champions.

Our installation took place within the week, Andreas and Todd worked throughout the day, they required the use of a crane since our unit was on the roof, which Service Champions coordinated.
All in all, our experience was top notch and we would recommend them highly.

Deanna & Bruce

Lisa L.

10/04/2019 12:00:00 SA

Tim Wilson was very knowledgeable, professional and super friendly. He performed a service on my 30 year old furnace and shared all the info with me about its function. The furnace is still in good shape. I will definitely recommend this company and Tim. He was even great with my dog!

Irvin S.

11/12/2019 12:00:00 SA

The technician that I had, Tim Wilson, was extraordinary.
He was informative, courteous, pleasant and knowledgeable.
Since I was watching him as he worked, out of curiosity, he explained what he was doing and why he was doing it.

Service Champions is fortunate to have Tim Wilson as an employee!

Tyler S.

11/11/2020 12:00:00 SA

I would give these guys six stars if I can. They are the best family-owned business in the area. Their technicians are always prompt, professional, and courteous. The prices are very reasonable, as well.

Smart Shopper G.

6/27/2020

They do an awful lot of talking which was very frustrating as they did not get down to the business and translates to me as a hard sell. Got my diagnosis of why the AC didn't work anymore, then got a quote for a new one. Also decided to get a second opinion and all that needed to be done was remove some puron. We did not need a new AC. I don't really trust these guys.

Rachel R.

9/27/2019

Service Champions is an amazing service, and we are always so pleased with their service. Today, Chris A. was our technician, and we were blown away by his professionalism and ability to explain what was happening with our heating system. In addition to crawling under our house (where the furnace is) to make sure everything was OK and clean our filter, he took pictures to show us what was going on. He explained everything clearly and let us know how our old-ish system was aging--without trying to sell us anything. We will definitely be calling Service Champions again!

Deandra N.

8/28/2019

OUTSTANDING service! Chris Lucas is TOTALLY awesome. So very fair and honest beyond belief. Thought I needed a whole new system, but he trouble shot device and suggested that I get a tune up first to see if it was something else. Any other tech would have just said, get a new system, and leave a check for $10,000+! Thanks soooo much for being so honest. THUMBS UP for Service Champions!

Clayton B.

02/10/2020 12:00:00 SA

I've been a Service Champion member for close to twenty years. They have provided me with the best, most reliable service of any professional I've ever used. Their technicians are always knowledgeable and very polite. I would recommend Service Champions to anyone.

Laura B.

08/04/2017 12:00:00 SA

I am currently renting a house in Walnut Creek, and my landlord scheduled a maintenance service through this company to make sure our central air conditioning unit is working properly (yearly maintenance check + cleaning). Our appointment was today, and the entire visit took about an hour or so.

The technician was Jeffrey, who was courteous, thorough, and friendly. Bonus points go to Jeffrey about being conscientious-enough to voluntarily wear those paper booty wraps (the medical type used in hospitals) on his shoes so they wouldn't scuff up the flooring. Filter was changed, covered over areas on the unit itself where some air was escaping, checked the compressor (and even cleaned the wildbird poop off of it!), and did not leave behind any trash or mess. This was a very pleasant experience and visit, and I would definitely recommend this company for any future needs. I hope a manager reads this review and at least notifies Jeffrey that he did a job well-done.

Jim J.

6/17/2020

We have been waiting since the end of April for a grill to be replaced in our home after our complete HVAC system was replaced. It is now June 17th & no end in site! I have called multiple times because I never receive a status update . . . this is ridiculous! They did a great job on the replacement of the main system but get a BIG fat F with this grill replacement!!!!!

Diana D.

1/31/2021

Excellent customer service from our technician Justin Starr. It was a pleasure and I don't say this often these days, but Justin was so polite, respectful, very knowledgeable, and definitely went above and beyond to make sure everything was done properly and all questions were answered. Highly recommend Service Champions.

Joseph G.

9/13/2019

Sam took great care to repair our central a/c and was very professional in his demeanor Mr Silva made sure we were totally satisfied with his work and gave us some good advice He took care of our cooling problems and told us he'll be back to make sure we don't have any other difficulties! A very good experience Thanks Sam!

Lori W.

8/14/2019

So I have been with Service Champions a little over a year...yesterday, there was an issue with Cooling the house on a very hot day. Within 12 hours, Tim appeared and fixed everything and the house is on track again. All parts were under warranty and he immediately assessed and diagnosed the issue, throughly explained the process and the resolution. I was impressed with his Professionalism, Personalism and Expertise! Thank you once again for taking care of me Service Masters! Kudos to Tim and you for hiring him! I'm Happy!

Terrie R.

09/10/2020 12:00:00 SA

Donald was simply great. He did everything he promised to do and showed me the results. As far as safety goes he was the picture of appropriate social distancing, wore a mask ,put on booties ; etc. He was simply great. I recommend him highly and I recommend Service Champions very highly.

Amy S.

1/23/2017

I cannot explain how happy I am with the service I received from the technician and this company. Brandon came to my home to fix a heater that had been out of service for several weeks. We were freezing and had already hired someone to come look at it, who ended up not returning our calls after being paid.

Brandon was clean and polite and worked very quickly to diagnose the problem. A new heater valve was needed but they had one in stock not far away. He left and came back and fixed the heater! I signed up for the company's maintenance deal and decided to pay a small monthly fee which includes a tune-up every six months.

Just scheduled my first tune-up today over the phone with another very friendly Service Champions employee, and I requested that Brandon come back for next week's tune-up. I would recommend this company to anyone needing heater service or repair. Reasonable prices and great quality work!

Everette B.

10/20/2020

The service was excellent. Technician was on time, knowledgeable and customer focused.

April C.

09/06/2019 12:00:00 SA

Sam did a wonderful job explaining everything that's going on with my system my house is Not cooling in the kitchen I have Ms an I'm so appreciative of how well he did to explaining everything to me the second time he's awesome .

Jocquelyn C.

01/02/2018 12:00:00 SA

Thank you...Thank you...Thank you to Rigo and Morjen for your care and expertise in seeing to the professional installation of our brand new heating system. We realize that our 1914 Californian Bungalow contained every technicians nightmares. But they started each day of the project with the appropriate additional crewmen (2) to achieve timely completion of all tasks at hand. Their daily attention to details, setting up and the clearing away of materials allowed us to resume full use of our home in safety, and warmth. WHAT MORE CAN I SAY?
A company's most valuable resources are the dedicated employees that; far too often go unnoticed or, may be taken for granted. Please do not let that be their case. Rodger and Jackie Cooper

Krichelle G.

8/30/2020

Hung has come to our house multiple times, and has answered every question and worked through every situation that we had came across, and if he didn't have the answer he would figure it out!!! I would come back to Service Champions time and time again just to have him service my house!!! Thanks HUNG!!

Fernando A.

8/26/2019

The service provided by Sam Silva, Chris Lucas and Todd Comiski has been nothing but exceptional. Sam came to my home to identify the reason why my AC unit stopped working. He provided updates throughout the time he was in my home and he genuinely seemed motivated to get my AC unit working. Unfortunately the amount of work needed to be done was more than I had thought, so here is where Chris provided additional support and recommendations. I felt very confident in their skill. The resources and services that Service Champions provides are second to none. Todd oversaw the installation of the new unit and again I was very satisfied with their level of service, knowledge and the constant updates he provides. Hopefully I won't be needing any major work for my AC/Furnace unit anytime soon, but if I do, I will be calling Service Champions again for sure.

Phyllis G.

8/21/2019

Technician Sam S. came to my home today for a service call. He was very professional, yet personable. He took his time to diagnose the problem showing me pictures of my unit to explain the problems we were having. He is an asset to this company! Thanks

Mary D.

6/21/2017

My tech, Jacob Zimmerman arrived on time. He was thoughtful in how he did the checkup on my AC and my heater. I had replacement filters and he installed new one for me.

Went into the attic to check everything and my insulation. He was here just over an hour. Before he left he sat down and completely explained the findings and what they meant to me and my home. He responded great to my questions and even showed me a picture to show me the insides of the AC unit.

I signed up for a service maintenance contract. My appointment was June 6, 2017 which was perfect timing for our current heat wave. It's working great and cooling well. Thank you Jacob and Service Champions!

Xena B.

5/23/2020

I had Steven Hampton check my furnace and a/c. He was very mindful during this Covid-19 and put complete PPE on! Booties, gloves, face mask. He was very efficient and completed my service very quickly. He was also very personable. He deserves 5 stars for sure!

Camille C.

09/12/2019 12:00:00 SA

Wanted to give Donald at service champions a special thank you! He was so knowledgeable and professional and assured me every step of the way, what a great guy to work with. Next time I need my HVAC services I will be contacting them.

Armen K.

07/01/2019 12:00:00 SA

We called Service Champions to have an AC tune-up and are very happy with the result and level of service! Service Champion Technician Aubrey Briggs helped us out and he was fantastic. Aubrey was very professional, did an overall great job, and gave us great advice going forward on what we can do to keep our system efficient and functional. Aubrey also went above and beyond with the attention to detail he put into the job showing he is a master of craft and was able to explain everything to my wife and I in a clear manner. Would highly recommend Service Champions!

Maggie P.

6/14/2019

Great service!
Very knowledgeable, explained the problem in detail and with photos as well.
Will continue with annual service to maintain system is working properly.
Polite and personable service.

Mike S.

08/12/2020 12:00:00 SA

I don't leave many reviews but the service I received today deserves a good review. Sam was our technician and he was very knowledgeable about our equipment. He was also honest about our choices and how to proceed. I would definitely recommend this technician/ company.

Toni T.

6/24/2020

Very good service knowledgeable and professional while being friendly about talking with. I feel it's a good fit

Matt H.

11/07/2019 12:00:00 SA

Service champions is horrible. Daniel was the one who came out to my home... I can't say that the company itself is all that bad. But Daniel came in WITHOUT the shoe covers and put them on after I mentioned it. He asked questions about my air conditioner when it states on the order that I only have a heater, so that lead me to believe he doesn't read his work orders before going in. He was here for just a simple tune up and he looked at it. Told me it's old and I should get a new one. And then left without doing literally anything. I asked him on the way out weren't you here for a tune up? And he said a tune up won't do anything, you need to buy a new one... it's 12 years old which I thought wasn't that long. Anyways. Daniel was bad. Real

Update: I thought I'd try them out again with replacing my system. Everything worked good until the next day where it wasn't turning on at all and offered to come out and fix it... for $159... I'm done with this company for good

Karen W.

11/04/2020 12:00:00 SA

Demitri Jones came out to do the annual maintenance on our air conditioner on 10/21. He was very competent, professional and friendly. He also came in the first hour of the arrival window, which we greatly appreciate. Thank you for the great service!

Marilyn T.

7/30/2019

Tim Wilson was at our home today on a Service Call and Semi Annual Maintenance check. He works for service Chapions Heating and Air Conditioning.
Tim was there on time and performed all the adjustments and checks we needed him to do. Our two bedrooms will now be much cooler as a result of his service work. I would like him to come back the next time we need a Maintenance checkup.

Kenneth H.

7/25/2019

Very polite knowledgable, friendly. Service was a welcome experience for me. Aubrey does a fine job. I would my next visit with Aubrey again, thanks Aubrey!!!

Larry L.

01/01/2019 12:00:00 SA

We were very happy with this company. Chris Aylard, the service tech, came out to give our central heating system a tune up. He was very helpful, communicative, thorough, offered and checked our water heater and taped the exhaust pipe, which is important because of leaking fumes. Friendly, punctual, took his time and was very polite. We'll be calling them again -

Joann M.

6/26/2019

Although we started of on a rocky road, Service Champions, paved the road with complete satisfaction. We have been a happy customer for 10+ years. They can be held accountable for all repairs and if there is an issue, very prompt to assist to satisfaction.

Harold O.

5/28/2020

I wanted to let everyone know how great Service Champions are.. My wife and I experienced a problem with our AC Unit. I called Service Champions after reading theyre reviews .. I believe the young lady that helped me was named Mellissa. Forgive me If id gotten it wrong. The first available appointment was approximately Saturday but she was able to squeeze us in on Thursday.. The two techs that came (Aubrey and Mike) were great. The guys were on time , very friendly and very knowledgeable. After completing the diagnostics, they found and repaired the problem.. It was a lil pricey but they're work was great.. I will be utilizing theyre services in the future and also recommending they're services to my friends and family.. AC feels great once again..Thanks again guys !!!

Anita W.

6/19/2019

This review is for Josh Chairs, he makes sure that everything is thoroughly checked and clean. He explains the most important things to maintain the working power of our heating and air conditioning system. He is not pushy to sell you stuff, he was clear of what we really need to replace in our heat/air system. Most important
he is respectful and polite. I will request Josh to do our yearly maintenance.

Elaine K.

06/10/2019 12:00:00 SA

Sean Goodman was great! He came out and performed a check-up on our air conditioners. He was friendly, knowledgeable about the systems and great with our dog! He kept everything clean and tidy and saved us from doing an unnecessary repair recommended by our home inspector. Thanks Sean!

Dave A.

5/19/2020

Donald from Service Champions was friendly, informative and gave us a good price to fix our old AC unit. I've used Service Champions several times over the years and have been very impressed.

Antonio R.

9/24/2020

Sam Silva is an amazing technician very knowledgeable and very personable, glad he came to my house to service my air conditioning unit I recommend Service Champions to all. Sam deserves 5 stars with tech's like that the company will go a long ways, very pleased .

Diane B.

03/06/2020 12:00:00 SA

We had our yearly furnace maintenance appt Feb 12. Installed a new furnace Feb 14. All went well even though I think it was a high price. Works well. Also,
We wanted our attic insulation done. Bob was up in attic and saw that we have a section used for storage. They Did the insulation Feb 19 by another company . Blow in insulation, but are not satisfied with all the fiber glass in air and a fiber glass barrier right up against my boxes and stuff. Called and emailed Bob. Never called us back - we called him a week later talked said he would take care of it.?we need some kind of barrier between the insulation and our storage. Insulation co. Came out March 3, they don't do a barrier- said Bob will call us. Still waiting , never got a call back from Bob yet it's March 6 already!! Bob made all these promises about their 5 yr satisfaction guarantee when selling all this to us. He won't even call us back!!! All the workers were great , but Bob is all talk- gives me a bad taste for the company's service. Even called the office few weeks ago the girl said she would have Bob call us-- never happened

Nancy J.

11/06/2017 12:00:00 SA

Aaron arrived on time.. after a phone call confirming. He was polite, friendly, and professional.
He asked questions and listen to my concerns. I feel like Aaron took his time and was knowledgeable and thorough. The good news is everything checked with no major problems I am very pleased with the service.

Frank I.

12/03/2018 12:00:00 SA

Made an appointment after getting a flyer for an $88 check up for our heating system. We moved into our house 2 years ago and decided it was time. Aubrey is so great! He was very friendly, relatable, and knowledgeable. He explained the process throughly. Used his shoe covers (my girlfriend loved that!) they quoted 88 but we paid 79. He said everything was good and we have a good heating system. He offered a one year service, however we already have a home warranty. Highly recommend this company and especially Aubrey, a great guy who really knows his stuff.

R. Casey A.

4/27/2019

About a week ago we had an A/C service done by Service Champions and the service technician-Nicholas Merlin was super thorough. We thought the service would take a couple minutes and he was working for an hour and a half making sure everything was running at top capacity. Thank you Nicholas for taking good care of us. This week was a hot one and we were very grateful our A/C was working so good. I would highly recommend Nicholas and this company. We will definitely be using them again!

Robert S.

7/27/2018

Agree with some of the concerning comments that I feel they try to sell on replacing full system for around 20k when mine works fine and I just called for a tuneup! Seems sketchy. At least they 'cleaned the cobwebs out from my condenser'- for $88. They told me the fan was leaking oil and no way they can lubricate. How about an estimate to replace the fan? Nope. Let's get a sales guy out to sell you on replacing everything. Right...but my A/C works great- just wanted a tuneup. Hmmm

Beth W.

7/28/2018

I have given them a single star rating only because they answered the phone on a Saturday afternoon. I am an out of state homeowner and I needed someone to service my air conditioner. Unfortunately, Service Champions does not want my service nor my money because I physically cannot be there on the day of repair. Really?? I have recently given consent and authorized by phone an interior house painting, wall to wall carpet installation, full repairs on a car, consent for surgery, consent to have a family member placed on hospice status, all when I was not physically there at the time the service was performed. We are talking about most likely a simple air conditioning problem. I can't tell you how disappointed I am with you at this moment.

Fred F.

4/29/2018

This is a company with shady biz practice:
1. Our furnace stopped working and tech showed up, declaring inducer blower bad. Implied that it will cost big bucks, but won't tell me how much.
2. Asserted that our furnace is too old - 14 years - and if we changed one thing, no telling if another expensive item will fail soon. Sweet talked me into an appointment with a consultant to propose better solution, something along the line of total energy BS.
3. this didn't sit well with me and I called an independent guy. Lo and behold - nothing wrong with blower - just a bit of moisture in a sensor tube. $130, and he checked the AC unit as well. All good. This same AC unit was declared on the brink last summer by Service Champ.

Their name should be Service Shame, not Champ!

Janet S.

09/08/2018 12:00:00 SA

I have been a customer with SC for several years. Nicholas Merlin, the Technician sent to my home yesterday for my yearly maintenance was the perfect Tech for me. He took the time to thoroughly service my 28 year old heating system and to explain what he thought would be the best way to heat my house more efficiently. He listened to my concerns, was extremely knowledgeable about how heating systems
work and advised me, WITHOUT AN OBNOXIOUS HARD SELL, what would be in my best interests going forward. He is a very personable young man and I was very pleased with the excellent service Nick provided. I would certainly recommend Service Champions to family and friends. Thanks, Nick.
Janet S.

Rickie W.

11/21/2019

I have been a customer of Service Champions for years. All of your representatives are fantastic!! They are polite, kind , very professional and just great people. Derek Young was here recently and did a wonderful job. Another fine young man in your employ!! Thank you so much!
Rickie Wilson

Manuel A.

05/06/2018 12:00:00 SA

Just kidding. Thermostat continues to crap out. I'm really fed up with Service Champions. In the last year since they installed our new furnace, I've called them out at least six times with various issues. Their technicians seem like nice people. But, for crying out loud, why in the world are there so many issues with their installation?!

Juan G.

8/30/2020

We had an issue with our AC unit time and time again, then finally Hung came to our house and went OVER AND ABOVE to make sure we were satisfied and that everything was installed correctly. He even fixed things that he noticed were not done right on the original install. Hung is AMAZING!!!

Luis G.

06/02/2018 12:00:00 SA

Poor service over price , for a deep cleaning. And fill with air freezers, ,they asking for $1500.

Cat T.

3/30/2018

So beyond frustrated. Had these guys out 3 times and still did not fix the issue and in fact, made it worse.
1st call: We originally called because the AC was not flowing into the master bedroom, the one room that was not receiving air. Other than no air flow in the master, both the AC and heat were working fine. Called to have them come out to determine why the air was not flowing in the single room. Gentleman comes out, looks at the AC unit even before stepping into the attic says, you have a pipe that is bent. That doesn't really explain the issue. Then starts with his sales pitch to replace the entire unit, again before even examining the air flow. I turned down his offer to speak to a salesperson and asked him to check the air flow. Goes up and says he moved the dampers around and leaves. Did not test the air or heat and/or the airflow. I turned on the AC and not only is the air not flowing in the master, it is no longer flowing in the other two rooms on the 2nd floor.
2nd call: I explain the situation from start to finish. Person explains that our unit was poorly installed. Fine, can you just get air flow in the two rooms that no longer have flow and I no longer care that the master has no air. This person goes up says he moved some dampers around and should be fine. Again, doesn't test the flow or check. So again, no air upstairs and now no heat downstairs.
Frustrated beyond words, I call a 3rd time and explain the situation from start to finish. Not sure what part of the AC and heat worked before you started moving things around did they not understand. Before they came out, both AC and heat worked on both floors, e x c e p t the air in the master. The final guy says nope, it's your unit. I give up. I now have AC on the first floor which does me no good as we have a ceiling fan that provides the air. Now I have heat only upstairs, which also does me no good. I begged to at least flip it where I can have heat downstairs as heat rises and the house can stay warm, which is what we had before. And air upstairs for the summer for us to be comfortable at night. So we now roast in the summer and freeze in the winter!
It appears there is a pattern with some of the reviews - the sales pitch to replace entire units for the magic price of $20K.

Bubblegum B.

12/10/2018 12:00:00 SA

Service champions has excellent service from the consultation to the actual install; everything went blissfully the two-man that arrived John Clark and Tan did an excellent job Installing our new furnace. We are very pleased and would recommend Service Champions Concord to anyone.

Cynthia F.

08/10/2020 12:00:00 SA

Sam Silva showed up on time wearing his mask and booties on his shoes. He came in asked what was going on and got right to work. Sam Identify the problem and got the part to be replaced. Sam put the new part in and cleaned out the AC unit. We now have a nice cool house once again. I would definitely ask for Sam to come back for any other problems that may arise.

Tom M.

02/08/2019 12:00:00 SA

very professional service.
Gives a 2-hour window to arrive instead of others that give 4-hours.
Found the problem, explained thoroughly the options with quotes on each one.
Went beyond the problem fixing but other some blower and filters cleaning without charge.
I am very pleased and will recommend this service to all my friends and family that may need heater'AC repairs or to purchase new ones.

Tom M.

08/05/2019 12:00:00 SA

Extremely pleased. Chris Aylard has now twice been our technician. He's been honest, professional, efficient and a great Example of what customer service should be.

Barbara J.

08/04/2020 12:00:00 SA

I had a series of appointments over 3 days...and 3 different technicians. Initially this was scheduled for a simple service appointment, but it turned out to be a few issues with the power. I have to tell you that each technician was extremely professional, well prepaired with Covid protection, and they worked with me to determine the cause of our problem. There was no charge beyond the initial service and I greatly appreciate how they worked out the issue. I will be calling them to service my other home and rental property. Nice group of people and I like they way the problem solved!!

Laura P.

1/18/2019

Everyone from my first contract when I called, Reina, was great. Courteous. Professional yet personable. Then, the service tech, Nick M. and his trainee, Mike, were absolutely excellent. So knowledgeable, pleasant, efficient and nice. I will go nowhere else for HVAC issues. Thank you.

Linda T.

7/27/2019

Tim Wilson was awesome and very professional and most of all, user friendly. He explained every step of the way what he was doing.

S J.

10/20/2016

James Pierce, thank you! You are very professional, knowledgable and HONEST!! I had another company out to my house and I was told that I needed a two new furnaces and two new air conditioners (20K right before the holidays, seriously?). I always get a second opinion, and James looked at my furnace, replaced a fuse and that was it! I am so relieved! Thank you for being an honest company, and when my 13 year old furnace dies, you have my business!

I can't believe the other local company would put themselves at risk by trying to rip me off! And yes, you better believe I will be writing them a review on Yelp!!!

Anthonye P.

8/20/2018

Samuel Silvia was my service technician on 08/06/18 . Just purchased my home and needed the AC to be inspected. He was very timely and efficient, answered all my questions. I would recommend them for all your service needs, very affordable and dependable.

RobyLyn F.

6/21/2019

When I was having issues with my AC I immediately called Service Champions because they send mailers throughout the year to remind us to get our HVAC units checked & keep proper maintenance on them. I was able to get service fairly quickly and our Technician-Aubrey Briggs did a great job of explaining things to us and laid out our options. We appreciate his service and we even took advantage of signing up for a maintenance plan. We will continue to go to them for our HVAC needs!

Dennis H.

11/30/2018

James came out to check our 22 year old furnace. As we expected, it needed work due tip a defect in the firebox- it's cracked. Additionally, James found our duct work had gaps in the junctions that is causing a LOT of dust into our house. We're now awaiting another exam to find the cost of a new unit.

We are wonderfully happy with James and Service Champions

Kathleen O.

06/07/2019 12:00:00 SA

We just had Service Champions technician Nicholas Merlin out for a diagnostic and service call on our heating and cooling system. Nicholas was professional, courteous, and thorough. He checked inside, outside, and underneath the house to make sure that our system was in the best condition possible to offer us the most efficient delivery of heating and cooling in our home.

Nicholas took the time to go over everything he saw with our system -- what was working well and what wasn't. He even included pictures so that we could see exactly what he saw. And though there were some items that need attention, Nicholas was able to offer us different options without pressure to upsell our decision. Even with the maintenance program membership, which offers a discount on services that may be needed, it is wonderful to work with a company with so much integrity and concern for their customers.

Service Champions put in our heating and cooling systems 16 years ago, and I feel confident that when it is time to upgrade to a new system, we will still be working with them -- and I hope we will be working with Nicholas!

Irshad A.

07/03/2020 12:00:00 SA

Technician was very knowledgeable and honest. Excellent service and will recommend to any one.

Julie C.

07/02/2020 12:00:00 SA

Mike came out today , and did a thorough inspection of our A/C. He was on time , personable, professional, and answered all the questions that I had. I even signed up for the maintenance plan. I will definitely use them again.

Nichole C.

07/02/2020 12:00:00 SA

Great job, very courteous, friendly and professional. The air conditioner works better than ever.

Marcia H.

5/31/2019

Your Technicians Sam Silva and Steve Hampton exceeded my expectations. So helpful and informative. Sam almost feels liked part of our family. Sam had a person shadowing him today, Steve Hampton. Sam is training him well. If he follows Sam's lead I'm sure he will be a good asset for Service Champions.

Glen J.

11/25/2017

Our previous review (01/07/2017) for a service tune-up summarized a 5-star experience. Unfortunately, turning to Service Champions for a major system purchase and installation in late-July yielded quite an opposite experience. We had the service technician out for our annual AC system check/tune-up in mid-July and he advised on several issues and recommendations for our 12+ year-old condenser outside. Realizing the repair estimate would be roughly $1K, we decided to consider installation of a new, energy-efficient A/C condenser and scheduled with the Comfort Specialist (i.e. sales person) for later that evening. So began our journey into the abyss. We financed a broad scope of work (asbestos abatement, new ductwork, additional attic insulation, new AC coil and outdoor condenser) through the HERO Program rather than deplete savings, with everything scheduled for about 10 days in the future. We were informed that the asbestos abatement team from a sub-contracted company would handle the duct removal on day one, along with having someone from Service Champions out to blow in the additional attic insulation. We would go without central air (no ducts) overnight, then have the new condenser and flex-duct installed on day two.

The asbestos abatement team arrived as planned, removed a set of sliding closet doors in the master bedroom (since access to the crawl space is through a trap door in the floor of that closet) and proceeded with the work. However, no one showed for insulation, and when we contacted the scheduling team at Service Champions, they informed us this was not scheduled as was communicated to us. We attempted to reach the sales person to determine where the misunderstanding might have occurred, but were unable to reach him on either of two telephone numbers provided (one went to voicemail and stated the mailbox was full and could not accept messages, the other went to voicemail with a recording stating the mailbox had not been set up by the user). The abatement team from Environmental Remedies, Inc cut under-house wiring to the alarm system, disabling the front door sensor, although claiming there was no wiring near their work area. A few weeks later, a supervisor told us to deduct the cost of the repair from their invoice (although that was to be paid by Service Champions as the lead contractor).

On the second day, a single installer/technician from Service Champions arrived at our home around 9 am, apparently unaware he would be installing both an outdoor condenser, a new coil with the furnace/blower inside the house, full under-house flex-duct, and attic insulation. Upon learning the scope of work, he immediately contacted the office and informed them he would need more help (which took a few hours to arrive). In order to install the new coil, the team essentially disassembled our entire 1 1/2 year-old furnace, scattering pieces throughout the hallway and blocking access to both bathrooms for many hours. After nearly 11 hours from the start of installation by up to 4 techs, the system is powered on and the team prepares to leave, reluctantly reinstalling our closet doors from day one, albeit incorrectly so that they do not open/close as intended.

By 6 am the next morning, the house had not cooled, despite the system running non-stop throughout the night. We also discovered no air flow from the floor duct in one bedroom, and found the outdoor condenser continually cycling on/off about every 3-5 minutes. After contacting Service Champions, another installation team arrived and determined 1) the new condensation drain line was clogged, 2) the new condenser was low on coolant, and 3) the new flex-duct was completely blocked to the one room.

Eventually, we reinstalled our own closet doors (neither contractor team could figure out how to do it correctly) and spent $50+ on the alarm repair. Now, in late-November and despite assurances by Service Champions, the asbestos abatement contractor still has not been paid and is now threatening to place a mechanics lean on our property for an overdue invoice.

Bottom line - steer clear for any major system installations or repairs! Our experience has been a nightmare.

Robyn A.

05/03/2019 12:00:00 SA

Today I had the pleasure of meeting Tim Wilson of Service Champion. Tim was/is extremely knowledgeable and very thorough! He spoke clearly and made it easy to understand what he found and what steps were needed to service our air conditioner. Tim is very polite and comfortable to be around. He made feel totally safe in his presence. I would recommend Service Champion and Tim to everyone I know! I'm sure all service technicians are worthy of their position but I like Tim. Any time I need service on my air conditioner, furnace and/or water heater. I will be calling Service Champion and requesting Tim Wilson.

Sharon D.

3/28/2019

Today I had a routine service cleaning on my heater. It went great. I was getting a little nervous because they seem to be running late but they called and explained about the delay the service man Tim Wilson was here shortly after that he was so nice so accommodating he did what he had to do, explained everything in detail.
Service Champions is a great company. I will be recommending to all my friends as the majority of my neighbors use them. I was surprised when Tim asked if he could help with anything else, like changing a light bulb or other small things. I thought that he went over and beyond!

Chris W.

3/26/2019

I've been a long time customer of Service Champions, and couldn't be happier with the service they provide. They installed both a new furnace and new AC unit at our home, and have been a great partner for ongoing maintenance of both units. Nic Merlin came by today to complete our service. Nic was on time, courteous and certainly knew his stuff. I prepay our maintenance through the company's VIP service. With technicians like Nic, it makes signing up for their program a no brainer.

Erika C.

12/30/2019

Love this company! They came out, diagnosed my issue, very knowledgeable, friendly with my dogs and didn't keep me waiting all day. Definitely sticking with them.

Jo H.

02/04/2019 12:00:00 SA

Thanks Nicholas Merlin (Service Technician) for great service today. ...On time, super knowledgeable and professional. Got the maintenance done in a timely manner and explained everything well. Great job!!!

Roselyn H.

1/21/2020

We had a wonderful experience with technician James. He was excellent and very professional! Would definitely request him again!

Lynda D.

08/02/2017 12:00:00 SA

Phew. After months and months of problems, SC returned 100% of my money; Yes, Service Champions did honor their Client Trust Guarantee They tore out the whole brand new system because they couldn't get it to pass state requirements. Within 8 hours, I hired local Norm Connelley who had a new system in and it passed with flying colors! Plus I saved $2000. Wish I had gone their first!

Marva T.

11/26/2019

Ben and Demitri came out and they did a great job. They explained the pricing and the annual service contract which I signed up for. After they left, a few hours later I had a small hiccup, but I am not worried. They will be back out today and they still get 5 stars.

Mariah B.

10/04/2019 12:00:00 SA

WOW. I have NEVER had such a great experience with a home repair vendor EVER -- and I work with dozens and dozens of them all the time in my work. Steve Hampton service tech guy came today to do what I thought would be a 30-45 minute tune up of my AC and Heater. Well, to make a 5 hr 15 min. appointment short... he went above and beyond in every possible sense. My heater was inexplicably short cycling and Steve ended up calling in Brandon Imada service manager guy to assist (as the problem was not resolving itself in normal ways.) These two awesome guys tracked down problems that have plagued me ever since I bought the house two years ago! Not only that, but Steve even showed me that I have a small leak at my water heater of which I was not aware even though he wasn't there to look at my water heater. He just told me ANYWAY, going above and beyond! Plus, right now I have a cast on my broken ankle and he sincerely asked several times if there was anything he could do to help me; for example (he said) change any light bulbs? Move anything heavy for you?
I am SO STOKED to finally have answers to HVAC problems I've had for two years and which multiple contractors have inspected without success. And guess how much this cost me? ZERO! I have a VIP Membership for which I pay a small yearly fee and which includes two tune-ups a year. All of their time today was FREE -- included in my VIP Membership. I LOVE SERVICE CHAMPIONS I AM PLANNING TO GIFT A VIP MEMBERSHIP TO ALL OF MY CLIENTS FROM NOW ON WHEN THEY CLOSE ESCROW!!!!!!!!

Les M.

2/21/2018

Matt gave a detailed explanation of his concerns which we found very helpful,great job Matt

Scott R.

5/20/2018

Matthew M. was a true professional throughout the process. Great respect for our time and property, full of knowledge, and a service-oriented approach to our discussion. We didn't need to repair or replace anything and he was very honest about it.

Michael S.

02/09/2018 12:00:00 SA

We received an ad from Service Champions for an $88 furnace inspection. James was right on time, very professional and knowledgeable. He found items that need to be replaced but never made us feel like he was just selling us. We were very pleased. Our dogs liked him too.

Lauren G.

12/11/2017 12:00:00 SA

Service technician Jeff Lents was knowledgeable, warm, and patient in working with us and answering our questions regarding our functioning heater, which he came to our home to tune up. He is a skillful technician who gave us a complete picture of the state of our system, and what we might anticipate in the future. Thanks, Jeff!

Michael L.

11/02/2017 12:00:00 SA

I received a promotional flyer in the mail for an A/C tune-up, made an appointment. The rep was really nice and did a full inspection as I tagged along asking questions. He repaired a few old, rusty wires outside and answered all my questions. He tested many things and luckily everything was working ok. At the end of the service, he explained their service plan and because I had a good experience, I signed up.

I'm glad I did because a few days ago we tried to turn on the heat and it wasn't working. So I called Service Champions and the employee answering the phone was great. Very professional and nice and setup an appointment for the next day.

Next day, Jeff L. shows up and immediately finds out the problem. He fixes it, but then the heat shuts off again. The training manager, Brian K., swings by moments later and within 10 minutes figures out it's just an idiosyncrasy with the unit where it just needs a certain amount of time to startup again. These guys were awesome. I felt I was in great hands. No BS, just an honest assessment of the issue and quick fix. They lived up to their slogan: Trustworthy. On-time. Worry-free. Heat is working great and the little guys are warm at night :)

Based on these two experiences, I would highly recommend this company.

Robin J.

10/26/2018

We have had Service Champions keeping out heater going for about 15 years. They have always shown us what is going on with our heater and explain in terms that I can understand. We are most likely looking at having to get a new heater soon as ours is getting very old for a heater and is starting to show the stress. So we have an appointment with one of their associates to give us an idea of how much we are looking at for a new system.
They are very respectful of our home and all the guys who have been here are very kind and knowledgeable in what they do
Thank you Ben C. for taking care of our heater

Lucie M.

06/12/2019 12:00:00 SA

I scheduled an appointment for them coming and ready do do service but they came unprepared. want to charged service fee for coming out and didn't do anything and make us wait to schedule again

mike c.

5/30/2020

Can't say anything but great things about Service Champions. All the technicians that I've dealt with on multiple occasions have been amazing. Great service, incredibly knowledgeable, and super friendly. Everyone from the office administrators to the technicians is solid. The automated texts and emails regarding the service reminders are very helpful. Their process and structure is all on point. I'd definitely recommend them over and over again. Also, join their MVP (loyalty) program. It's worth it.

Traci R.

1/13/2018

We had an issue with our furnace and the call center got us an appointment the same day. Jeff came out and was very knowledgeable regarding the system and helped us repair the system and got us in contact with Tim regarding a new furnace for the future. Jeff left the work area very clean. We spoke with Tim and he was also very helpful. We will definitely be doing business with Service Champion again.

Diane G.

11/17/2017

James Pierce came to our house for a furnace tune up -He was great-prompt-very informative -clean and not pushy about other services-great at giving honest recommendations for the future-I've never had such great serviceHighly recommend Service Champions .

Tim K.

01/09/2018 12:00:00 SA

Just had Bryce complete our annual furnace inspection.
He arrived at the scheduled time with a call 30 minutes before to let us know.
His work was efficiently completed and left our house in a clean condition.
Gave us some good advice which was appreciated.
Overall we are very satisfied.

Sergio P.

7/26/2017

Customer service was 100%! Very professional and empathetic. I was lucky enough to get a cancellation appointment within 1 day, which is rare in the middle of summer. I called a few other companies on Yelp, and everyone was at least 1 week to 3 weeks out. My appointment is tomorrow for a leaking condenser unit. Rating to update as soon as work is completed. Stay tuned...

Sherry C.

7/28/2020

This company sadly isn't what they use to be. We hired them for new HVAC system first time in 2005, all was good. Then we were told in 2019 we should get a new system that old one was working too hard and it was in July so we didn't want it to fail in heat of summer. After signing contract and spending $13k we had a terrible relationship with our salesman, when we needed questions answered he never called us back. I mean never. It took months to finalize title 24 with them. Horrible. But the service use to be ok, so our son just bought a house in Moraga and he needed servicing so shame on us for recommending them. My son was very happy with guy that came out, he signed them up for maintenance agreement which is very expensive and he told them they needed new filters. Program says within 24 hours...my son called a week ago, still no call backs and no response, but they have their money!! This is ridiculous! I will never recommend again. Very disappointed.

Bianna C.

2/24/2020

As a first time homeowner, finding the right people and companies to help with projects can be very hard and nerve-racking. After spending too many hours reading reviews online for different companies, I decided to go with Service Champions. From the initial call to get things set up, I already felt I was in good hands. The day of service, Steve Hampton arrived to help me with the work, and he exceeded my expectations by a landslide. He went above and beyond to not only help me fix the problem and do other safety checks, but he also explained and taught me about what he was doing, which I appreciated so much. I couldn't have been happier with Steve and hope to work with him for all my future needs! I feel so lucky to have found Steve and Service Champions! Do yourself a favor and stop searching - they're as good as it gets.

Julia J.

3/21/2017

This company hikes prices through the roof, they take you for a ride, not only did they charge me over 2,000 dollars more than competitors prices for a new furnace, they also charged me for cleaning that never occurred. I did call and get the charges cancelled and the person on the phone put me on hold, then said nobody was available to speak with me, until I insisted then I was put through. I cannot accurately describe how rude and utterly unethical this company is. Boycott this business

Mariessa K.

09/12/2018 12:00:00 SA

We had a service to make sure all was running properly. Our tech for the day was Nicholas Merlin, and he was awesome. Professional, patient, knowledgeable, and polite. He was training a new tech, and was a great leader and teacher. High 5 for Nick!!!!

Andie B.

2/21/2020

Really knowledgeable service. Worked quickly and informed me what was happening each step of the way,

Marty J.

10/05/2017 12:00:00 SA

We've been Service Champions customers for over 15 years. When our a/c went out Labor Day, they were quick to diagnose and repair.

Jeff Lents just performed our semi-annual service check today and all is good! He made valuable observations and recommendations. Thanks Jeff!

Robert C.

11/12/2019 12:00:00 SA

Your man Derek serviced our furnace and air conditioner today. He was very efficient and professional. Our questions were all answered and we were very satisfied with his work.

Judith J.

3/28/2017

Yes I recently moved in my house over a year ago ,since I've moved in I've received several letters from service Champion.I finally decided to give them a call to receive a service tune up on my heater. The women on the phone informs me that they don't service my type of heaters. I also feel that it was false advertisement because she says there techs are not qualified to service wall heaters, yet the heaters that we have in our house have been out a lot longer than central air and every technician would have to have some previous training in wall heaters in order to get to HVAC QUALIFICATIONS. I feel she was not properly trained,and that she definitely lied to us on the phone I would not recommend them to anyone due to false advertisement and subliminal tactics

Charles S.

2/18/2017

These folks came out to clean my A Frame and wouldn't do it for the price agreed to over the phone.

I scheduled an unsolicited telephone sales call for an air conditioner tune-up. I told the sales person in advance that I didn't need a tune up, but I needed my A-frame cleaned on the air conditioner. I said., Don't come out and later decide to charge more than the tune up price. They wanted more than double. I didn't give them an opportunity to sell me anything.

They asked me to sign an invoice for services not rendered when I showed them the door.

Sheldon C.

05/05/2020 12:00:00 SA

When it comes to air-conditioning maintenance you can't go wrong with Service Champions. Osag Temple is as good as it gets, the total professional in his craft.If you want a reliable company I would suggest you go with Service Champions.

Deepak S.

08/11/2018 12:00:00 SA

Samuel Silva came by and diagnosed in full detail why our AC unit isn't fully properly working. Same with our system in the attic. Gladly appreciate the help and will try to take action on the information and new upgrades we can do to save money and make the house more of a home after all these years.

Alan O.

09/04/2015 12:00:00 SA

I just had my AC inspected and the service provided was excellent. There was ice building up on the pipes and it turned out there was a small leak in the pipes and an extremely dirty air filter. JC Garcia checked everything out and explained the problem. He was very polite and answered all of my questions.

Now everything is working like it should and I couldn't be happier. I'll definitely be contacting them again should I need work on my AC unit again.

Diane B.

3/24/2017

I have had Service Champions for several years. Every time they do there yearly checkup they always find something wrong and it cost me money. Conveniently for them it's when the warranty has expired. This year checkup was no different I needed to have the blower cleaned. They were suppose to call back to do the cleaning. Never got a call back. After a week of being here the furnace stop working. I had to have them come out again. This time I needed a Gas Valve.. Of course as usual they did not have the part and had to order. I am without heat. They did suggest I go and get portable heaters that they would pay for. I would probably give them up but the furnace is under warranty for a few more years.

Sb J.

07/11/2018 12:00:00 SA

I had a great experience with this company.
Bryce Dawson (technician) was:
-on time
-professional
-efficient
-clean
-explained thing well
-made recommendations on things to watch
He is a real asset to your company.
Would recommend to others

Phillip T.

5/16/2017

Service Champion was prompt on time and professional. Their service technician Jeff completely checked my air conditioner and went over any potential upcoming hazards with parts that were failing. Jeff was clean polite very conscientious of movement around the house so that all care of cleanliness of floors was maintained as he checked various components. Jeff is the ideal service person to come to your home.

Chris R.

8/28/2017

This is an update to my review of 2016. Another great installation earlier this month, this time of a new furnace by Service Champions in Concord. Terrific help from Chris Lucas who is always ready to answer a question or find a solution that works for his customers. The installation by Todd and Andres very professional with no issues, plus they arrived on schedule, finished earlier than I expected and then took the time needed to make me feel comfortable with the new equipment. Last but not least, Desiree who manages the installation paperwork and logistics has been super helpful with all of my followup questions. Thanks Service Champions!

Sean B.

01/04/2019 12:00:00 SA

This company did a tiny project 7 years ago and were fine, but have been calling my cell phone relentlessly month after month year after year asking for new business. I kept asking them to take my name off and each time they said they would but never did. After dozens of calls and several years the marketing calls seemed to have (hopefully) stopped. Be careful about giving out your number.

Bobby R.

5/26/2017

Jeff Lents came to our residence to service our air conditioner. He conducted himself very professionally and performed his tasks with pure craftsmanship. He was very knowledgeable on what he was doing and answered all of my questions. We signed up for membership so we will definitely welcome him, or any other technician to service our residence.

Carolyn M.

08/08/2019 12:00:00 SA

We had Service Champions come out for our regular maintenance on our AC and furnace units. Nicholas Merlin was the technician that came out and was very professional and extremely courteous. He took his time and explained everything as to what he was doing as well as a more comprehensive explanation at the conclusion of the service. Highly recommend Service Champions as well as Nicholas.

Danny C.

05/05/2017 12:00:00 SA

These guys seems awesome - just had our A/C checked - wasn't working - so used their $78 tune up offer - ready for a hard sell for upgrades, etc. Not only was TANNER professional, thorough, respectful - but he also fixed the A/C (wire loose) with no additional charge and no hard sell for anything else. He was terrific - the service was perfect - nothing but good things to say here!!

Heidi F.

12/19/2019

I can not recommend this company enough. They are so helpful and I have never had a bad experience, both on the phone and in our home. We receive many updates that remind us of our appointments and even a text when they are on their way! Our tech Jaren was wonderful and kind. He made sure to walk us through everything that he had done. He even came back a second time to fix a spot where insulation was falling into our furnace closet. I love that we have found a company that is both professional and personable.

Stacy G.

12/06/2019 12:00:00 SA

Sam Silva was out to look at/diagnose and service the furnace and HVAC today at the home of my elderly in-laws. To say that I was incredibly impressed with Sam's professionalism would be an understatement! He was very thorough in explaining to them the issues and problems in a clear and concise manner in which they could very easily understand. He also went through the various options to repair or replace and the pros and cons of each option. Sam is very knowledgeable and also explained energy efficiency to them. In addition, and the icing on the cake, Sam also sincerely offered to change my in-laws light bulbs, if they had any that needed changing - as it turns out, they didn't. It was so refreshing to meet a serviceman that genuinely enjoys working with senior citizens and isn't about taking advantage of them. Thanks Sam!

Ron F.

10/03/2016 12:00:00 SA

I had a coupon for a $49 tuneup. I mentioned I had air flow problems.
That changed the price to $69 for a diagnostic.
After inspection I was informed my system was designed badly and my dampers weren't working and my duct had detached in the attic because of it.
$2600 to $3400 for a non guaranteed jerry rig or meet a another day to discuss 6k to 8k redesign or 10k 12k for a new system.
I called ABC Cooling Heating and Plumbing for a second opinion. They reattached the duct and told me to buy a new filter total cost $154. ($50 of it was for traveling outside of service area).
Now it works GREAT!
Caleb Becker was my technician from Service Champions

Janelle G.

11/23/2019

Larry came out to my home he was punctual and professional. Took his time explaining everything he was doing as well as what additional work was needed. Very patient in explaining WHY the service would be beneficial in laments terms. Extremely satisfied with his service and knowledge.

Barry I.

03/03/2018 12:00:00 SA

Samuel Silva did a super job for us on his initial Tune-Up visit. He went above and beyond to evaluate, clean, and explain our furnace function and issues...And did a crawl under to look at our heating duct work. Spent a good 3 hours. Very much worth the visit fee. I would ask for him on any future tech calls to Service Champions.

Thank you Sam !!!!

Alena L.

05/03/2017 12:00:00 SA

So my A/C decided to act up and we weren't getting any cooling in the house. I made a call yesterday (05/02/17) for an appointment and surprisingly I was able to get one for today (05/03/17). Jeffrey L. the service tech was very friendly and listened to my concerns. He even cleaned the filter for me. It couldn't get any better. Once he completed the job there was definitely a noticeable difference and the cooling had commenced. Thank you so much for a job well done. I definitely recommend Service Champions for your heating and air conditioning needs.

Lisa C.

02/01/2018 12:00:00 SA

Just completed our Winter maintenance and Jeff did a great job. He was very thorough and explained everything he did. He gave options without being pushy. One of the best technicians we've had. I hope he stays on and we get to work with him again.

Dave J.

1/23/2018

Our central heating went out this weekend. This would be bad enough but our 3 month old granddaughter will be with us this Friday. We needed to get our furnace fixed asap.
Matt Mays from Service Champions came to help. He was professional, knowledgeable and polite. He explained what he was doing at each step as he did his diagnostic work. When he located the problem he explained our options. Once we decided on our options he made the repairs. After he was done he cleaned up the work area and asked if we had any other issues he could help us with. He even looked in the attic and explained what we could do improve out heating situation.

Tom S.

10/28/2019

Just had Nick Merlin do a long overdue check up and tune up on our Heating and Air. He was as professional as he was knowledgable. He went above and beyond to walk me through how the systems work and gave me some valuable tips for how to keep it running effectively. Great personality and very personable -- I'll definitely call him directly for my next servicing.

Kari P.

02/02/2019 12:00:00 SA

Oh my gosh, these guys are simply amazing! Hands down they are the ideal business! We had a concern with our air flow duct and immediately I got a love person on the phone who then immediately got a service tech out to our house with in the hour! Our service tech was Dimitri Jones! Not only was he incredibly professional, knowledgeable and personable he was almost immediately able to put our worries to rest. He did an incredibly through inspection job. And was able to identify the problem and in the process of fixing it. He is your ideal technician. Upstanding and honest, very polite and sociable. It is a credit to Service Champions to have amazing people who not only love what they do but love the company they work for, working for them. I wish more companies would model after this company! Thank you Dimitri for your help and service! Much appreciated!!!

Gogo M.

01/03/2018 12:00:00 SA

My experience is I got a flyer in mail, and would get them now and then, so I decided to try the company as my furnace was not working. They responded right away and fixed; my furnace now had other issues, so I decided to replace the 18 year old system Furnace and AC. In everything, and me being a sceptic and cautious and from all the other competitors - it was hard to know who to go with, but since I did have them fix my original furnace a year ago, I decided to have them replace it. I am happy with the installation and the fixes that needed were taken care of and they arrive always when they said. Of course I just got the new furnace; but I feel good having the warranty they provide which is very good. The people were all nice and professional and they do not mind me watching them work and me asking questions.

Beki A.

9/26/2018

We had a regular maintenance service performed by Sam S. today and wanted to thank him for his outstanding and professional service. He was very knowledgeable and he answered our questions in a detailed manner, not mention that he went above and beyond the call of duty. Overall, we've been customers of Service Champions for many years and we are really happy with their service.

Steven D.

6/16/2015

Thanks for the great service Mark Andrade!
Showed up on time for our appointment and completed the service requested. He did exactly what I expected from him and even stuck around at the end to answer some additional questions.

Kim A.

06/05/2019 12:00:00 SA

Max Aries came to service my heating and air conditioning unit today. Very professional, knowledgeable and courteous. Performed a great maintenance service on my furnace and air conditioner. Appreciated his opinion and advice regarding my current unit. Felt like I was in great hands with his expertise.

Stella K.

08/05/2018 12:00:00 SA

I want to add that the owner called me after I posted the review and was incredibly professional and sincerely conveyed his disappointment that I had a bad experience and offered to make it up to me if I ever needed HVAC service. This is worth a second star. He also said that he would be using the experience as training material for his technicians which I appreciate because it's 2018 and not 1918.

Jay F.

07/05/2016 12:00:00 SA

This was my first time using Service Champions. The entire experience was very professional and thorough, including the scheduling, the reminders, and the onsite service. Brandon came to inspect and clean my A/C and Furnace. He was polite and professional and did everything as promised. He was very clear about what he saw, what service was performed, and about what we might consider having done to improve the ductwork. I was impressed with is knowledge and customer service approach.

The second appointment was with Chris who assessed our ductwork further and provided an estimate for addressing the problems. He was knowledgeable and also very professional. He explained to me the options and I agreed to move forward. The ductwork service as scheduled for a few days out. Washington D. provided the actual service. Again, very professional, polite, and thorough. The work was done as promised and within the timeframe estimated. I was equally impressed with the service on this appointment.

Kristen M.

2/26/2019

We just had the most wonderful experience with our technician Sean. He was knowledgeable, concise, and friendly. I am looking forward to my next appointment. Sean explained the problems with one of my units and had multiple solutions available for me. Thank you again Service Champions !!! Sean is an added asset to your team.

Barbara R.

08/10/2019 12:00:00 SA

This is our first year of the Maintenance agreement with Service Champions. Aubrey was the technician who came to complete the maintenance for our AC and heating. He was engaging, knowledgeable, efficient...a pleasure to work with. He completed a thorough inspection and cleaning of our units, was respectful of our property and left without trying to sell us something we did not need. ;-) ... a win-win...

Denise V.

08/07/2019 12:00:00 SA

Sean Goodman is the most professional and personable service person we've had in a long time. He's proactive and completes his tasks in a timely fashion. Workers like this are a pleasure.

June G.

08/09/2017 12:00:00 SA

Excellent service. Very Knowledgeable. Very easy to communicate with and understand. Excellent demeanor. Quick and efficient testing and repair! Jeff Lents is an excellent Service Technician. Definitely appreciated him coming to our house! Hope to see him again next time!

Pam B.

7/29/2019

Tim Wilson was wonderful to work with. He was very professional, helpful and polite. I will use this service again because of him. Thank you for the excellent service.

Charlie P.

7/19/2019

We have been MVP member of Service Champion for a long time and it pays off. Our A/C unit stopped working in the middle of the night on the hottest day of this summer. I called Service Champion the next morning and they have Tim Wilson come out to our house within the next couple of hours. Tim was very knowledgeable and professional like usual. He discovered that the drain pipe was clogged from algae built up throughout the years and replaced the pipe to resolve the issue. Our A/C has been running strong ever since. Thank you Tim and Service Champion.

Don H.

10/13/2016

Mark Weber of Service Champions was very well dressed ... The first thing I noticed about him. He showed up on time and Immediately went about his work Everything looked good. And one final thought ... My dog, who does not like men all that much, really liked Mark.

Lori L.

6/27/2019

Chris was awesome-very professional, answered all my questions, provided great information, did a fantastic job servicing my A/C and provided great recommendations. The service plan is excellent.

Brian U.

6/21/2019

Timothy Wilson was the service tech who responded to my call to repair the air conditioner. Tim called and said he'd be there a little early if that's alright Yes! It made my day. Tim asked about the trouble I'd experienced and ran through all operating features of my air conditioning and found the problem within a few minutes. I really appreciated that he took the time to explain the problem to me and how he would repair it. Tim completed the job and double checked everything to be sure all functions were operating properly. Cleaned up the work area too. Polite & efficient, and we are cool again!

John M.

01/11/2016 12:00:00 SA

My problem is that you can't send a email with your request for a quote. You have to call them.

Once on the phone, I was given a price for a technician to visit but not for the part I required. The price of the part can only be given by the tech after he arrives (and after you have agreed to pay for his visit).

Dumb, eh?

Ozzie O.

7/14/2018

I'm an MVP member and the reason I chose to be a member is because of the company's exceptional service and quality of their work. I do appreciate every technician including Arlen who just completed safety check for us! I appreciate Arlen's professionalism! Thank you!

Nikki O.

06/10/2019 12:00:00 SA

Max arrived right at 8:00 so we didn't have to wait around for hours. He was so nice and explained everything from what he was doing to how long it would take. Max was neat and organized. He didn't leave one bit of dirt or dust anywhere and he did a very thorough AC service/tune-up. We will definitely call Service Champions next time we need anything!

David L.

06/02/2019 12:00:00 SA

I have been a client of Service Champions, Concord, since 2010 and have always received good service from all the service technicians I have dealt with, but the service I received two days ago from service technician Max Aries was exceptional. He came out to do a routine, annual checkup on our air conditioner. Besides doing an excellent job servicing my air conditioner, the thing that made his service so exceptional to me was the information and help he provided me. I asked a lot of questions about various heating and air conditioning issues I had been thinking about and he took the time to answer all my questions with an attitude of genuine care for me. I wasn't made to feel like I was bothering him with all my questions. He seemed genuinely interested in me and my concerns. From now on, I'm going to request Max to come and do all my routine service check ups. Thanks Max!

J K.

1/16/2018

Avoid Service Champions! We had close to 10k worth of duct work replaced 2016. The process was not great, they were intimidating with sales pitches and trying to get us to purchase a new HVaC for another 16k. Freschi came out and said the system had around 5 more years on it. So here we are less than two years later and it keeps tripping. Had another company come that was available and the tech stated the duct work is too small for our house and system and creating too much pressure. We had let SC know the few months following installation that it was loud and our utility bills went up and they just kept saying it is because our system was old. Come to find out the work is not right. That is a ton of money basically in the trash.

D. A.

11/19/2015

I originally told the Service Champion repairman I would not share this experience on Yelp.. and after he repeatedly apologized, I agreed. But after much thought I feel it would be unfair NOT to warn other unsuspecting customers.
Review below:
In the spring our mom scheduled Service Champions to do their 'furnace service' advertised in their coupons. Upon arriving for the service, the repairman also checked the AC unit & the Ducts in addition to the furnace.
Here is where things went wrong:
In the nearly 3 hours he was there he was able to SELL her a new furnace, a new air conditioner and all new ducts for the entire house, that's a complete new system. He was able to turn a coupon service visit into a massive upsell by scaring the life out of a lady in her 70's who had already told him she didn't even own the house. She was told her units were old and broken and then he said the magic phrase, that her ducts were wrapped in Asbestos and leaking into the house and she was breathing Asbestos every time she used her AC or furnace. She was freaking out at this point but repeated that she was basically a tenant in her daughters home to which he replied but you are able to make decisions on repairs, right? He repeated his fear-pitch until she agreed to the complete new system he was SELLING at nearly $20,000. The servicer never even attempted to contact us, the owners. He told her he could do the work two days later due to a cancelation but after that he was all booked. No time to get a 2nd opinion? No time to sleep on it? He asked for a $1000 check on the spot: no time to call us because there was no way he'd be lying (her words).
Luckily I found out about this as she was literally on her way to her credit union to empty it out. I called the serviceman & stopped everything! He admitted to knowing she was NOT the owner & was mostly concerned I'd report him - that was his biggest fear. Why? Because I told him I would be getting a 2nd and 3rd opinion and I did;
Result: the AC had ZERO issues, the Furnace needed a part that costed us $120 parts & labor. $120 total!! AND those Ducts that were supposedly leaking cancerous chemicals into the air are actually metal ducts wrapped in yellow insulation commonly found at Home Depot. No Asbestos!! NO ASBESTOS was ever there, nobody was ever in any danger! An elderly tenant was on her way to literally hand over her life savings had we not caught this fraud in time.
A local 5 star Yelp company came by to give an honest opinion & perform an honest $120 repair.
Service Champions nearly stole $20,000 for work that proved to be 100% UNNECESSARY.
Elderly folks - please get additional opinions. We even had PG&E come by for a safety check & NO problems were found. If you think this is something you only see on news or hear about happening to other people, please know that it can happen to you. I have the bogus Service Champions work order to prove it! (I'm looking at it right now - shaking my head)

Frannie M.

5/23/2019

I just had Aubrey Briggs come to my home to do my air conditioner check up and tune up. From the moment I opened my door, Aubrey impressed me! He was so sweet and helpful from the start. He checked everything out for me plus cleaning out my AC unit outside with so many leaves! It now looks totally brand new! He checked and double checked my unit to make sure everything was in great working order before leaving! He also double checked that my new water heater was working properly! You are very lucky to have Aubrey working for you! He even offered to do anything else I might need. To say I am impressed is an understatement! Thank you very much, Aubrey! You are one in a million! Fran :-)

Bill W.

05/07/2019 12:00:00 SA

Annual MVP (maintenance value plan) visit on 5.6.19 was on time, thorough, and efficient. The technician, Osag Temple, was the best yet!

autumn p.

8/24/2019

Sam came out this morning first thing to help my mother of 86 years find out what was wrong with her air conditioner Sam spent much quality time explaining to my mom what the problem is. he's going to need parts and in the meantime he went down and bought her a window air conditioner installed it and made sure she was comfortable before he left Sam is the best service rep I've ever seen and I am in the industry. Thank you so much Sam!

Yung B.

1/24/2018

So it seems like any time I come across these people by their vans they're obnoxiously loud and standing in the way. I don't know how long a break is supposed to be for these guys but they spend a lot of time messing around and just being terribly annoying. Maybe hire better employees who don't yell vulgarities like motherf*cker or n*gga while 10 of them are huddled around a van vaping.

Judy C.

3/21/2019

Peter N. Came out today to do the servicing on my heater & A/C units. As usual he did an outstanding job. He explained everything that he was checking on the units. He was super professional. This is a great company. I have been customers of theirs for 12 + years. They have never failed to do s great job. I highly recommend Service Champions for all your heating & air conditioning jobs.

Hope J.

11/18/2017

Service Champions and Kevin Comerford not only repeatedly disregarded our requests to stop sending us their continuous stream of junk mail advertising, they actually increased the number of mailings to our address once we requested to be removed. I have repeatedly returned their advertisements with requests to be removed from the mailing list, and a new advertisement is immediately sent to us. This company has zero respect for our requests to stop being harassed. I certain will not recommend them to anyone and will pursue further assistance to be free from their constant harassing mail. A copy of this complaint has been sent to the BBB.

Greg W.

03/05/2019 12:00:00 SA

Service Champions ROCK! Tony Malasavanh and his team did a great job!

Kris G.

05/11/2020 12:00:00 SA

Sam Silva came to our home 5-4-20 and performed an air tune up. He was very friendly and was able to explain the services he performed and changed our air filter. Coincidentally days later we had a living room ceiling leak on Mother's Day and since the Company is closed on Sunday no one could check if it was from the AC. However the General Manager, Mark Stewart, called us back and came to our house to see if he could help. Even though Mark wasn't able to determine were the water was coming from he helped us dump the water bucket and upped the appt. time to 7:00 am Monday. Sam arrived @7:00 promptly and determined it was not from the AC but the connection between the house and city water pipe leaking. He helped us find another diamond certified plumber and explained that the plumber would need a plank board to lay down on to get to the area. He checked our water heater and offered to shut off the main water if we wanted. I can only praise this company and these employees as true Service Champions. During this Corona 19 it is so great to see this service and thoughtfulness to Seniors like ourselves. Thanks Sam and Mark.

Joseph W.

08/10/2016 12:00:00 SA

Todd and Andres were the most pleasant, professional service individuals I've ever interacted with! They were extremely courteous and communicated everything I needed to know and patiently answered all of my questions. I give Todd and Andres 5 stars (6 if I could) but providing an overall rating of 4 stars as punctuality wasn't in their favor. Of both appointments they were nearly 2 hours late and 45minutes late, respectively. A simple phone call from the company to provide an arrival update would suffice. But overall, great company and professional, knowledgeable resources.

Ed S.

01/08/2018 12:00:00 SA

I would not recommend this service. They charged me a total of $425 and did not fix anything. I discovered after 3 visits by their technician and sales staff that they are mainly interested in costly installations, for which they quoted me over $22,000 and if I act quickly they can do it for $16,000! All I needed was to to repair the furnace and reconnect the duct in one section that came lose. I later had a handy man repair the duct for $300 (instead of $1,170 quoted by Service Champions) and he recommended replacing inducer which takes less than 1 hour to replace. This company needs to focus on sending qualified technicians to repair things, instead of sending sales staff to recommend costly and unnecessary replacements.

Andrea V.

02/09/2019 12:00:00 SA

Fantastic company! Just had new furnace installed and could not be happier. Every single person I dealt with was great. Very responsive, very honest, carefully explained all my options and were in and out quickly. I am so glad I found these guys. Highly recommend.

Frank L.

01/06/2019 12:00:00 SA

My Nest thermostat was behaving erratically and I called Service Champions during the holidays. They sent a technician right after the holidays. Kevin came right on time, and diagnosed the problem and redid the wiring within an hour. He was thorough and very pleasant to work with. The price is also very reasonable!

Jason S.

02/03/2016 12:00:00 SA

Steven H. was prompt, very corteous, and knowledgeable. I watched him service our furnace and water heater and he talked me through each piece. He gave great recommendations as he went through each piece. We will specifically request him when we use Service Champions for future servicing, repairs, and installations. Thank you!!!

Mark A.

06/01/2015 12:00:00 SA

We purchased the semi annual service plan. Half the times the advice was fine and the employee was good enough to tell me which parts should be replaced I.e. capacitors which I could do myself at far cheaper prices. On the other hand the other half of the time the one guy would come in wanting to replace my whole AC/furnace. Next trip the another person said all was fine. One guy wanted me to replace my heater because of CO2 leaks, but when I asked to see where the leak was it took him a half a hour to point to a pinhole that frankly was not clear it was even a hole. Even it it was I find it hard to believe this was a reason to replace my furnace. I could go on, but suffice to say, be careful of their advice.

Raquel L.

06/08/2017 12:00:00 SA

I called to get a quote for a furnace replacement and instead of giving me a price range the quote I got was we are probably more expensive than other places. How does that help me at all? Thank you for the lack of information and rude nature of returning my call. The least you could've done was give me a price or just say you don't think I can afford you.

ED S.

10/15/2018

I just had a furnace installed by Service Champions. This will be short but to the point. If you need heating and/or air conditioning, these are the people to do it. Locally owned and outstanding employees...it was really a nice experience!

Jacqueline S.

12/20/2017

Matt Mays came out with trainee Austin Schaffer today for an issue with my furnace in my attic. They arrived earlier than scheduled and I did receive not only a a text of intended arrive but a phone call as well. Both men were genuinely polite, informative. They did not try to over upsell any unnecessary things, but did advise of things to be concerned about. Matt answered many questions in a friendly, knowledgeable and helpful manner. As a woman Ive had other companies employees come across as demeaning..I tell ya what Matt was NOT demeaning in any way. Service Champions has been to my house 3x since July for my older AC unit and now my furnace. EVERY experience with the techs has been amazing! This company sets the bar for customer service excellence. My husband is a business owner and he has stated that he wishes he could find employees as great as Matt, Austin, Chris and Justin. This company conveys true customer satisfaction is a goal! I am one of those clients who asks MANY questions and each person has answered each question without hesitation, and without a negative attitude...they never seem put out by answering questions...I just cant express how thrilled I am with this company. I dont like why I have to call them but I definitely believe they are the best, and dont hesitate to call them, or refer them to others.

Mary Lynn R.

9/24/2018

We had a Safety Inspection done and James Pierce came out. James was on time, very professional and explained everything! We are happy that James is our technician. He has been out before and he remembered my son's name and even the dog! You are very lucky to have a technician like James. Great Job!

Becky T.

7/23/2018

After several meetings and phone calls, Service Champions did work with us to come to an agreement that satisfied everyone. We now have a higher opinion of Service Champions.

David M.

6/27/2018

Service Champions is an outstanding HVAC servicer. They are reliable and honest. Matt M. is an awesome technician so request him but if he is unavailable I've been pleased with everyone from Service Champions I have dealt with.

Margaret B.

4/28/2017

Ron and Jeffrey were really very personable and professional. They went out of their way to be helpful especially Ron. I was satisfied with their knowledge and work ethics. I would love to have them back again. They cleaned up well after themselves which the last person from the company didn't do.

Tony N.

4/23/2019

Buyer Beware of this Companies sales tactics. Their sales person that came out to provide me a bid on duct cleaning ran the bid up to well over $2,230. I requested the bid due to an odor. I was told that my ducts needed sealing at a cost of $1430 prior to cleaning charge of $800 .I trusted and believed the sales person. It was determined by their crew that my ducts were in good shape. It was to late at that point since I had already signed on the dotted line. A very expensive lesson was learned. The two star rating is specifically for their sales tactics. In addition, he failed to tell me I had a water leak. I only found out after I signed the contract and their crew began the work. It has been determined that the water leak caused the odor, not dirty ducts or unsealed ducts. To be fair, the company did adjust the price, but not to my satisfaction. To this day I am still not sure that they did the work properly since there is still a lingering odor at times.

Alvin C.

10/25/2018

When my AC had issues and started leaking through the ceiling, Service Champions were able to respond extremely fast. Although their schedule was booked up during the day due to peak season in hot weather, the technician made the time to work even after his normal hours to fit me in and fix the issue so my AC was ready and good to go the very same day. Excellent service by the phone operators and quality work by the technician!

Kristen A.

12/09/2019 12:00:00 SA

Our furnace has been a real mystery lately. It turns on but only get up to about 63 degrees max, no matter how we set it. Larry came and found the inducer motor was likely the issue, since it was full of water and sounded like a laundry machine when it powered down (think glug glug sloshing sounds--he took a video so I could hear it). What I appreciated the most was that Larry wanted one of the senior technicians to do a second opinion, since the inducer motor runs upwards of $850 and perhaps the condensation water was backing up from some other problem in the system. Larry was sincere and was not trying to save face by acting like a supreme expert. Instead he was genuine and thinking of what was best for us. Thanks Larry!! And thanks so very much to Sam Silva! He was the senior tech called in. Like Larry, he arrived promptly on schedule. He was personable with a friendly demeanor, and was extremely diligent! He checked every pipe and flue, even taking pictures to show me they were all clear. He determined that Larry was correct and that the motor needs replacing, though it is under partial warranty, which saves us a ton of money! Since we need to wait for the parts to arrive, he emptied out all the water and got the system able to run for a week (aka until water condensation builds up again) until he returns to replace the parts. Im thankful because it gets so cold in our old home. Thanks for thinking of the little things. I look forward to having Sam Silva back to finally solve this ghost furnace mystery! Thanks so much! Oh, and congrats to Sam on his new baby boy. Our own 3 year old Asher says Sam is nice!

Cloe M.

3/21/2018

Samuel Silva was the most courteous, efficient and professional service technician. Thank you for all of your help, I will definitely be recommending this company to others because of Samuel's job well done.

cecil w.

03/06/2018 12:00:00 SA

Just had our regular check-up on our heating and air conditioning unit. Ryan was the technician who came from the company, and we requested him since he has previously serviced our system. He is very professional, and responds to any questions we had. He is very friendly, and is a pleasure to have in our home. We have never had any issues with the company or our system, since it was installed in 2002. Thanks!

Judecoren ..

2/20/2018

The technician, Donald, was here today. He did an amazing job, explaining all the steps he took to service our systems, and what we should do to keep things running well. We recommend Service Champions to all our friends and neighbors. They have done our service for many years and we are never disappointed.

Jordan L.

05/03/2019 12:00:00 SA

We moved into our house about a year ago and called Service Champions for an annual inspection, since the previous owner had used them and their sticker was on our furnace. The reservation process was very easy. Confirmation came as an email which was very convenient. The arrival of the tech was communicated via text and link to a map which showed his progress and approximate arrival time. It was actually at the front end of the three hour window -- YES!!!. James was an excellent technician. He presented himself well, was very friendly, considerate, and explained what he was doing at each major step. He provided some information abut the age of our system and general costs and types of new systems without going into a hard sell. Based on his work and his very positive representation of Service Champions, I purchased an annual preventative maintenance agreement for our HVAC system. Very positive experience from first contact to final cleanup.

Rod K.

01/12/2018 12:00:00 SA

Big shout-out to the Concord crew for a great job, especially Matt M., Chris L., Chris W.? and just all the fellows who took care of us. Our 30 year old furnace failed just days before Christmas (of course) but this crew got us back in action right away. Not the cheapest, but absolutely service, service, service! It was a pleasure dealing with such competent, polite, well-trained contractors. Highly recommend.

Jeff P.

01/11/2018 12:00:00 SA

Started this journey with a flier and 88 dollar tune up . Bryce arrived on time and I could not be more impressed . Mind you this is a 22 year old young man talking to an old set in his ways man . He took the time to show me each test and how the furnace operated . Answered more questions than he probably ever had to in his career and yet seemed happy to do so . I learned quite a bit about a subject I had very little knowledge in . I replaced a part , signed up for a maintenance plan and was just truly impressed by his customer service and ability to explain his job . Bryce is a great representative for you company. See you in May Bryce !!

Diane N.

01/08/2018 12:00:00 SA

Matt Mays came to perform routine maintenance on our 15 year old system. This guy knows his stuff!

Sheli C.

12/21/2017

What a time for the heater to go out! We made a phone call to service companions. The gentlemen that showed up were very professional. Thank you James P & Brian K . You reassured us that this could be fixed ( as soon as the part comes in 7 to 10 days)! Thank you both so much. Merry Christmas

Cynthia H.

12/21/2017

Service champion technicians Chris and Justin have been the most professional service installers. We have a complicated Hvac situation that was immediately identified and remedy plan that they coordinated and implemented. They were instrumental in getting the situation remedied in short fashion. They insured the project was installed properly and checked with us after installation. Kudos to two awesome Service Champion employees.

Atal K.

05/03/2017 12:00:00 SA

Lee was excellent, great customer service very kind and respectful. He did his job fast and was very detailed in answering all our questions and making sure we were comfortable with everything before leaving. I highly recommend him for any of your inquiries.

Jim H.

7/25/2017

Called Service Champions and an appointment. Justin cam put, was polite and appeared to understand the business. He mentioned his day retired and he tried to learn as much as he could. Turned on the AC and it ran and stopped in seconds. This is were I must have lost track but Justin gave me price by taking a chart with Levels of work. There were several levels maybe 10 and each had a price..He said I think level 4 is correct and he went thru what work is done..at a cost of about $450.00. Then he said on the inside, pointing to the house you need level 5....another $300.00 or so but I never got to actually see and read to be sure there's no overlap...They are due back tomorrow and I hope it's more clearly presented. They want 90 minutes and that seem wrong and so much like a Timeshare purchased. I'm keeping my mind opened ....Not sure why they couldn't do it all in one visit...makes me feel uneasy and Justin seems like a fine young man recently out of the Military and we love helping Vets any way and time we can.

James G.

05/02/2017 12:00:00 SA

Just had our annual furnace and A/C tune up and I was very impressed. Jeffery the service tech was very friendly and efficient. Changed the air-filter and did a through check of all systems. We have been very pleased with their service.

Kevin A.

3/30/2017

Extremely courteous and knowledgeable, best of all the local area HVAC specialists (and unfortunately I've met them all in the past year). Brian K. was great!

Matt M.

8/17/2017

We recently had our HVAC system replaced by Tim and a great group of installers at Service Champions. The guys who installed the system were extremely polite, hardworking and knowledgeable. I would highly recommend Service Champions for all your HVAC needs.

Barry H.

02/07/2017 12:00:00 SA

I tried to get an estimate on a new HVAC system but they don't do weekend appointments. They have received very good reviews but if you work long hours during the week, you need to find another shop.

Lenee C.

07/08/2016 12:00:00 SA

Brandon Imada was the technician who came to service our A/C. He arrived on time. He was very personable and professional. He seemed very knowledgeable. He explained what the tune-up will entail and reviewed his findings with me. He made recommendations to improve the A/C's performance since we are not planning to replace it immediately and his suggestion made sense. I will surely request that Brandon perform the next tune-up in the fall.

Laura D.

07/06/2017 12:00:00 SA

Scam scam scam!!! Don't trust these people!!! The technician who came out told us that our air conditioning was broken and that it was leaking coolant. He also said that one of the ducts was chewed through by a rat under the house which was true. The technician said that we should just get a whole brand new air conditioning system for about $20,000. I didn't want to do this so I asked him how much to fix the duct and air conditioning? The guy said $3,500. I said okay but as I was filling out paperwork the guy kept telling me that this was a waste of money and that I needed a new system because my air conditioning was broken and was leaking coolant and would cost more money in the long run. Something about the guys pushiness didn't feel right. So I got a second opinion from Clean Air . That technician was able to get my air conditioner running with in 5 minutes. He said that the thermostat was broken. He also said that it was not leaking coolant and was a good system. To fix the duct under my house and thermostat was a total of $700.00. I called service champions regarding their fictitious quote and still have not heard back from the manager. What a bunch of jerks!

Brian C.

4/22/2016

I had a AC Tune Up and Furnace check today 4/22/16 with Service Champions at my home in Pittsburg, and had a great experiance. My technician's name Was Jordan Pinkston and he arrived on time with a warm smile and was very proffesional looking. He put on shoe covers before entering my house even thow I didnt ask him too. My AC unit wasnt in the best looking condition as it has been a longer winter than previous years so he clean it up for me and checked out the overall condition of the AC unit to get ready for summer and explained a few things to me that I had questions about. He also inspected my heater furnace and vaccumed out the area for me and I feel he went above and beyond the things being checked out. He even checked on my water heater for me and gave me some advice about that as well. I have used service champions in the past also when my AC broke on me during a hott day. They are a great company and even the nice ladies on the phone that set the appointments also cater to my schedule and fit me in when it works best for me. I will definitly being using Service Champions for all of my heating and air contioning repairs and maintenence.

Michael T.

4/26/2017

Where to begin with this company.... it was a terrible experience from the very beginning. They walk you through a god awful powerpoint that takes WAY to long, and doesn't help at all. Then they try to scare you into spending more than you need on everything. I had them out recently to quote a new A/C and furnace. After enduring the brutal powerpoint (my wife had already checked out), we started talking pricing. They were $4k higher than other higher rated installers, and offered an inferior product to boot. Little did they know, I have a friend in the commercial HVAC industry who was able to pull the pricing they get on each unit. In response to my pressure on pricing, they told me maybe home depot is a better option for you, we need to be able to pay all of our service people who are sitting around waiting to help you. Ok, great - let me cover your overhead for a system that shouldnt have anything go wrong if it is installed correctly.... sounds like a good use of my money. ANYWHO.... I still asked them to provide a quote so I could negotiate with someone other than who they sent to my house. I never even got the quote...

Jeffrey A.

9/30/2016

We have nothing but superlatives for Service Champions. We are repeat customers who five years ago upgraded our heating system, and then this past August upgraded our air conditioning system. Chris, our Comfort Advisor, was easy to work with and suggested a unit to fit our needs, not the coffers of Service Champions. We appreciate Chris's honesty and integrity. And, when the city inspector checked our unit he noted the attention to detail in the installation that is usually lacking in other jobs he has inspected. All being said, Service Champions has earned our trust and loyalty.

Gordon G.

7/18/2016

Brian did a great job. I had asked for an estimate for an expand air return and he determined that the return was actually getting sufficient air for the system. The bad news is that the ductwork is what needs expanding, but I was already aware of that. But I didn't have to add a larger return to that effort and that's good to know. Very friendly and punctual. thanks'

Daniel W.

7/15/2016

Scheduled a Service call with Service Champions and talked to my Brother in-law who is a general contractor. He said that as far as the company goes, their service techs and their customer service it does not get any better! High praise for a 30 Year General Contractor... tough thing for any company to live up to. Service Champions did and then some!!. When I scheduled the service they gave me a 2 hour window, The day of the service they called again and narrowed down the time to a 1 hour window. I thought this was great as it allowed me to run some more errands. Bob B. arrived on time, and first thing he did was to quickly tell me about his back ground (this instilled a lot of confidence) and ask what some of the known issues were with my HVAC, what my short and long term goals with the house were, and where the access points were (there are none!). Then gave him the tour and he went to work. Through out the visit I watched and ask a lot of questions. He was an extremely knowledgeable service technician and very friendly. He answered all of my questions with in depth answers and ensured that I understood and offered suggestions based on what our expressed needs were. I have been in sales and training for years; and one thing I hate with a passion is hard sells. He answered my questions and if there was a service that was appropriate he offered it. I always as what it was and if it would prolong the life of my HVAC and increase efficiency. He was very honest, told me if it was worth it or not, how it would affect the HCVAC, and in the end I got the annual service (which actually saved me money in the long run) and a had the blower motor and assembly cleaned. Our HVAC is 25 years old and belongs in a museum. When the call was over we had: increased air flow through out the house, AC temp dropped by 9 degrees (my wife loved this!) and the HVAC was much quieter. During the service call Mark A. a field service manager came by. Like Bob he was extremely knowledgeable, friendly, and most important patient as I peppered him with about a 1000 questions. Again Mark like Bob answered all of my questions with in depth answers, and provided some extremely helpful information about programs PACE / HERO that were available to us when it was time to upgrade our HVAC, and install windows, and solar. He even offered to come back to ensure that future sales service calls were beyond expectations!
I have researched HVACS, the sale process, and I knew what to look for. It is unfortunate that I can only give both of these phenomenal technicians / managers and company only 5 stars as they have truly earned 10 stars!! this is a company that I will recommend to my friends, associates and family!!

Beth H.

7/14/2016

I called around different companies for quotes and estimates on our wonky A/C central air, and settled on Service Champions. Their Yelp rating and reasonable $69 full-diagnostic check made me decide on them (other companies had gas fees just to come out, what??).
1. 7/12: Customer service department was WONderful. The two ladies I talked to (Priscilla & I forgot the scheduler lady's name) were very nice, patient, and answered all my questions. I got a next-day appointment for the diagnostic.
2. 7/13: Mark and Justin D came out in the very beginning of the time-window (12-3, they arrived 12-12:30). They were very knowledgeable, friendly, just good people. They worked with us to figure out what we were able to and willing to do to have our unit fixed. Service Champions had a nice array of options with their pro's and cons; neither my fiance or I felt pressured to make a decision any which-way. Several band-aid options, and many options for new units, or even to not do anything.
3. We decided to replace our unit, both the heater and A/C... which turned out to be 30 years old, leaking and using out-dated freon.
4. 7/14: Frank and Nam came out with our new pad, A/C unit, heater, and installed it. They were both very nice, happy to answer any questions throughout the day, and even vacuumed before leaving!
5. All four of the guys who came out were great, and allowed us to let our beagle out of his kennel to say hello and jump on them.

KAREN M.

08/05/2017 12:00:00 SA

In January I purchased a one year warranty from Service Champions. In July I received a call from Service Champions to schedule my no cost furnace, heater and a/c tuneup. I received a text two hours before my scheduled appointment with a photo of the service technician and a link to his profile. I felt this was a wonderful security feature so that I would know ahead of time who the service technician is, especially his name and photo. Right on time, Service technician JEFF LENTS rang our doorbell. We opened the door and he was very professional and introduced himself. He immediately put paper shoes over his shoes, another great quality of Service Champions. Jeff asked about the a/c and I told him we thought it might be a big sluggish, as we have been using it every day since summer. For our 2 hour appointment, Jeff spent time looking a/c and and heater. He crawled up into the attic for a status on the furnace. With our two story home, he advised that we only run one a/c thermostat at a time, explaining that each thermostat works in zones throughout the house. He suggested turning the downstairs thermostat off while everyone is upstairs for the night. Jeff explained the a/c system and advised that we change our filters every 6 weeks. This will allow clean filters and more importantly, keep the filters clean for my grandchildren who have asthma. Jeff was professional, friendly and was not in a hurry to get through our appointment. I remembered that his profile indicated he was a WWW fan and I introduced him to my 9 year old grandson, another WWW fan! They exchanged wrestlers names and I was very impressed with his ease in talking to my grandchildren. I highly recommend Service Champions for home inspections! My receipt was $0 due. If I did not have the warranty, I would have paid $324 + service call. If you need to call for service, please ask for JEFF LENTS. He is kind, thorough, professional , explained the status of my furnace, water heater and a/c and took the quality time needed for an entire home inspection.

Kirk W.

11/07/2015 12:00:00 SA

My late father wanted the very best furnace and service possible to assure a worry free environment for my mother. He selected Service Champions and bought an Amana Distinctions furnace with an energy rating of 95. He also bought a service policy. Regrettably this wonderfully efficient furnace has a problem. The third technician came out today to attempt a fix. The problem? The furnace infrequently fails to come on when the temperature drops. The latest theory is that a pressure switch on the furnace is a little sticky. Apparently the service policy will not provide a replacement for this (or presumably any other part) unless a service technician directly witnesses the failure. At over $300 this switch is only slightly more sophisticated than an whoopy cushion. Needless to say, we're not buying one just to see if he's right. At $19 bucks a pop, we can have service about 13 more times before break even. Service technicians are knowledgeable, courteous, clean and affable. Sorry guys.... just 3 stars until it's fixed. I recommend you have a serious chat with your Amana rep.

Diane W.

04/08/2016 12:00:00 SA

When we decided to upgrade our home to central heating, air and solar we called Service Champions on the advice of some friends. Tim Santos came out and spent 5 hours with us planning everything we needed to do (our house is 70+ years old and had nothing but gas floor heater in one room). In addition we wanted a tank-less water heater. Within a few days Tim organized everything and everyone needed to make this happen. He worked with our contractor to upgrade the copper pipes we needed for the water, he worked with insulation people to get our attic insulated properly, he set up everything so we could switch to solar with ease. We are walking around our house in AWE of all that go done so quickly, professionally and courteously. There was a group of people who made this happen in addition to Tim Most notably Matt Toombs and Washington Dang who were a pleasure to work with and also really sweet to our dogs who bugged them constantly for attention.

Service Champions Heating & Air Conditioning