Best Home Automation System Repair in San Diego CA

So it's bound to happen sometime after thousands of transactions with vendors and it's ALWAYS in your time of need ... we just got ROYALLY screwed over by Mark and H&H Lighting & Electrical! If you want an electrician who has a complete lack of attention to detail and threatens you with a mechanics lien when he was paid but didn't finish the work, OR a contractor who over-promises and under-delivers, H&H is your company.

We found H&H Lighting & Electrical on Yelp due to their high reviews. Mark met with my husband who detailed every single thing that we needed done on our remodel. Mark wrote up an estimate with a few line items on the bigger things and absolutely NO detail on the other smaller things that needed done. We then had him back out two days later because we needed a more detailed estimate to make sure we were on the same page and we had a tight schedule. We also needed to remove items to get closer to our electrical budget, so we removed almost all of the can lights, hard-wired smoke and carbon monoxide detectors, etc. in order to get closer. Mark gave us a new price to meet our budget, but no updated written estimate.

Mark gets started but WHAT'S THE FIRST THING HE DOES? The almost $1200 charge of the alarms and detector that we wanted to remove. At that point, I made him go over EVERYTHING that we discussed, which he noted on a yellow paper pad, still no actual estimate with details. Because he seemed to have a grasp of what needed to be done and was only a couple days into the project, we proceeded with him. Our mistake!

The next problem was that Mark told us it would be four days to complete the whole project, and he wasn't close to done after 8 days on the job. His first excuse was that his helper Lucas was sick and bailed on him so we gave him the benefit of the doubt and let him continue. We then found out that Lucas is a trainee and Mark doesn't really have anyone else qualified to work with him. (I'm also not sure why his license says that they're exempt from workers comp -- it says that they have no employees at this time -- Lucas is clearly an employee and should be covered by workers comp in this dangerous business).

And then there were the endless mistakes:  putting up two ceiling fixtures in the same room off-center with each other, putting in Decora light switches when we wanted standard light switches, repeatedly telling him ALL interior switches on dimmers and then not doing dimmers, installing alarm/detector wiring (that we didn't want) and the couple of remaining can lights randomly in the middle of the ceiling with no rhyme nor reason, putting a vanity light's wiring so high that the fixture would hit the ceiling, and then losing the cover to our brand new ceiling fan/light/heater combination.

The best part is Mark blames US for being disorganized when HE'S completely disorganized. Here's what he texted my husband:

The first day we met I discussed four days then you called a second meeting doubling the work then you stopped thing with deciding no can lights this job is to rushed and has been unorganized  in 98% done and if your that unhappy with us then maybe we need to stop all put in the few breakers that are left a not do all the add inside

First, I don't even know what he's trying to say other than calling us unorganized. We are the EPITOME of organization here ... we are just at the mercy of good contractors who need to be able to self-manage since we are not yet living at the location. Second, we didn't double the work and we actually removed stuff ... this is how wrong he was all the time. Mark never said that it would extend the number of days that he needed to work, and he put our whole tight and very organized remodel plans in jeopardy. Everyone was waiting on Mark, but then he said he had bronchitis so we had to move on with another electrician.

This is not by any means over and we've already taken up his lack of a written estimate, having an uninsured employee, etc. with the CSLB and then we'll go to the BBB as well. We can't let this happen to anyone else. AND the mistakes our new electrician has discovered are enough to make us want to pursue a full refund -- old breakers installed rather than new ones in a sub-panel, light switches controlling nothing, things taken out that shouldn't have been.

Anyway, it's such a complete waste of time and effort to even write something like this when we have a major remodel underway with 5-6 talented contractors on-board, BUT I feel like it's my duty to be clear about the lack of accountability and risk to your home without workers comp. Just looking up a contractor on the CSLB is not enough ... be sure that you get a written estimate detailing everything and NEVER let a contractor without workers comp have an employee on site. Licensed does not equal insured OR being accountable for your actions OR being a good business person.

The lady answering the phone is useless, rude and should be no where near anything to do with customer service. Xantrex said they were a warranty center, Xantrex also said they were in Carmichael, CA. These people are not. Aside from being rude they are running a scam with were they are located.

When calling Xantrex, Xantrex was great. Xantrex is pushing a fast return for us. By sending it back to the factory. As a small business we try to do all the business we can with other small businesses. Businesses with this attitude don't deserve your support. Joan is not nice or helpful.

Joan cost them our business

This has been a frustrating experience.  

When the electrician, Dan, was here and completed the work, he wrote on the service contract that he had worked for 2 1/4 hours at $85 at the site.  I did not realize when I signed the service contract that the 1 hour at $125 per hour of driving was on top of this, I thought it was included in the 2 1/4 hours, since he was here for such a short time.  I should have questioned him more and had him spell it out on the form, since it is a very confusing form.  

When I received the invoice for the work it said 4 hours at $85. When I called the shop to ask them to explain the invoice, Hunter said that they do not charge for 1/4 hours only 1/2 hours, so I will automatically have to pay more because the worker had made an error in filling out the form.  But not to worry because they fired the guy because he kept making errors like this.  Hunters general attitude was whatever; just pay it, because we are right.  

We have used this firm before and when Chris, the owner, was the electrician everything was handled beautifully.  However now that the company has expanded, they do not seem to care about the client.  

The work was done satisfactory, but I would go over the service contract carefully and maybe even call the head office to go over it before the electrician leaves just to make sure they do not change things later.

So Cal Home Theater did an amazing  job mounting my TV.  They arrived on time, service was speedy and they perfectly mounted my TV according to my requirements. I will be using them in the future. Thank You!

Great Great company. I had DEC out today to install a QuietCool and 3 Ceiling fans.  Cuyler and Tim were the two installers who provided the service. They showed up on time, were very professional and explained everything and answered all my question.  You will not go wrong if you hire DEC. The QuietCool is amazing I never thought it would work that well at cooling my house.  I am going to be calling them back soon for my next Electric project.  Thanks guys for the great job.

Laguna Electric came through again! This is the second time I've used Laguna Electric for electrical problems that I was having. The first time was for my backyard fountain that all of a sudden stopped working. And this time, it was for my front yard fountain that stopped working because the timer was bad. Both times, Laguna Electric not only diagnosed the immediate issue, but they also traced the root of the problem so that other issues didn't come up in the future. Lucian and his team have the intellectual curiosity to do this extra step which, I as a homeowner, appreciate more than I can articulate.  I have dealt with countless electricians in my experience as a homeowner and as someone who has done many renovations to homes in the past. These guys are the real deal and for an affordable rate. Thank you Laguna Electric!!

We've used Target happily for years on our rentals and home. There's never a scheduling issue, and our homeowner clients are always satisfied.

I was just searching online for a good electrician and requested for a quote on yelp. Remon was very quick to respond and texted me within 1hr of my request. He offered to come to my house the sam day to evaluate the job. He completed the exhaust fan installation within 2 days after the quote and did an excellent job inside and outside the house. He also helped me figure out my power supply in the kitchen to prevent setting off the breaker. Thanks Ramon for your quick response and excellent work. See the bathroom exhaust fan pictures.

I had these guys put up a TV for me above my fire place. They were on time and the work was excellent.  This was not an easy job since there was not outlet but these guys surprised me and made it easy. The price is very reasonable and the work is clean. Now I'm going to have them set up my security camera at my office.

Great better than expected highly suggest calling this was super awesome service very personable easy going
I coukd go on and on