Best CCTV System Repair in San Diego CA

I had these guys do a couple projects for me. Initially they were good, then most recently their office has been extremely non-responsive and difficult to deal with. The items they suggested I purchase were discontinued, and I think they wanted me to purchase their items retail to unload product.

They gave an estimate for very basic work, then never showed up!!!! I followed up with a call and email, and they didn't respond until the day after they are supposed to show up and I take time off work. Their response is We apologize we didn't finalize your estimate. Total BS, given that I emailed several times and they just don't respond.

Apparently their business is doing real good, so they are too busy to respond and communicate. You can't even get the person on the phone who is supposed to do the installing, and who can answer the questions. All in all, they are pretty unprofessional, and difficult to deal with - not customer service oriented at all. I would not trust them to do work in my home or cut into my walls, etc. This isn't rocket science, and customer service is a pretty basic element of doing business. Bottom line, they've lost my trust and I will never do business with them again, and I would NEVER recommend them to anyone if they can't handle the basics of coordinating the hanging of a TV on the wall, a couple speakers and some internet. WOW. Zero stars to service, and negative 5 stars for communication.

Steve and Sean are absolutely wonderful to work with. We had gotten a few bids, and while they weren't the least expensive, they absolutely gave me the care and attention our house deserved. Here is the work they performed for us:

1. Install floor boxes into our concrete slab. After working with us about the outlet placement and an additional box for speaker wire they rented a concrete cutter and cut the channel from the wall to the two areas where we had specified for the boxes. Installed the conduit and boxes and re-poured the concrete to finish off the work. They also hauled the old concrete away for me.

2. We had a lot of old square style can lights that Steve replaced with small, modern, 3 LED downlights. We also added lights in the bedrooms as they had no built in overhead lighting. He worked with me at length to make sure the placement of the cans were exactly where I wanted them,  as well making sure they were all even and equa-distant from each other and the walls.

3. He also replaced the fluorescent fixtures in my garage with LED shop lights, and again, made sure they were evenly spaced and exactly where we wanted them.

The care that Steve puts into making sure that I was happy with the work is what I was missing about all the other people I got bids from. He talks to you like a normal person, not just someone who he's bidding to.

My one and only small criticism is that Steve can be a little messy, but was absolutely not worth reducing to 4 stars over.

Remon has been to my house several times. He has Installed multiple outside outlets, security lights, Ring doorbell. He fixed my speakers around my pool. Very knowledgeable and super nice guy.

Thank you Elie your guys did an excellent job installing my recessed lighting, and repairing my electrical problems in my garage. Your pricing was very good also, I will use your company on all of my electrical needs. I highly recommend New Electrics Communications.

The electricity went out part of my house. I thought the fuse shut off but it turned out the breaker broke! I needed it fixed asap! Leo and his team arrived on time and fixed it quickly! I would use them again in the future!

In November 2017, we contacted four contractors to install a new 85 4K TV, receiver, surround sound speakers and Blu-ray player, but we also needed help coordinating all the equipment for the size of our room. Shannon was the first to respond to our request for quote, and readily shared his knowledge and helpful recommendations over and over again as we had questions all along the way. This was a major purchase for us and we wanted to make sure we didn't regret it, so we had lots of questions. Shannon was patient and responsive to all of our inquiries, and suggested recessed lighting in our entertainment room (which we love!).

When we were settled on the equipment and the plan, he showed up as promised and got the job done as expected. He even reinstalled other existing equipment we used with our old TV, and set up the new system to recognize it. Subsequently, when we had questions about the equipment or how to use it, he responded promptly and respectfully. We never felt like we were asking dumb questions.

We've been enjoying our new entertainment system for four months now and have had a couple of hiccups, but Shannon has always returned our calls and even made a house visit to help us resolve one issue. We believe the sign of a good system is that it works smoothly and consistently; ours certainly meets this standard.

We appreciate Shannon's work ethic and will not hesitate to utilize his expertise again when needed.