Best Emergency Services in Nashville TN

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Never called after providing a contact number

Excellent customer service.  The Airstream technician (I hate that I forgot his name) came to the house on the Friday after Thanksgiving.  I was told earlier by a Hiller employee that there could be a crack in the heating element of the gas furnace and that I couldn't use the heat.  I was also told that I needed to replace the either the heating element or the entire furnace.  I was terrified of turning on the heat due to fear of a carbon monoxide leak.  The Airstream technician did an incredibly thorough job to make sure that everything was alright.  I now have a comfortably heated home.  If and when I need to replace anything, I will be calling Airstream.

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

Same day appointment to fix my A/C after the power surges. Efficient, friendly, and professional. I recommend getting a home maintenance plan with them.

They were able to schedule us right away. Once the tech arrived and assessed the problem with our AC units, he serviced them and had another tech deliver the part he needed to finish the job. He spent all day making sure the problem was fixed and was still very gracious as he wrote up our paperwork and explained the service agreements.

My heat went out and I was worried since some lows of 17 were forecast for the near future. I have a tight budget and had been slow in calling anyone - dreading the cost. I am fortunate that I have 2 separate units - upstairs and downstairs. It was the upstairs unit and we had been making it okay in our upstairs bedrooms. Due to a few recommendations, I called Lee Company. The technician quickly told me that both my units were dead - that my downstairs must be warm due to good insulation. He stated that it would take a long time to get the part for the upstairs unit - if it would even be possible to get it. He brought the installer back the next day to give me a quote. Both the technician and the installer confirmed that both units were dead - even though they were standing in a warm room with freezing temps outside. I was told that they had the units in stock (no choice of units was given) and that the price would go up by the first of the month, but they could get them installed before the low temperatures - if I gave them the go ahead. At this point I had not been offered a written quote or any information about the recommended units. I asked for the quote to be emailed. A few minutes after they left I received a quote for almost $16,000 - with a cancellation clause that stated that immediately upon signing I would be responsible for 15% for a cancellation and restocking fee. The dead downstairs unit has continued to keep the area warm. Another technician (obviously not with Lee Co) quickly realized that the upstairs unit needed a part that cost less than $60, He was able to get the part immediately and It took less than 20 minutes for him to install it. I would never have expected this type of scam from Lee Company.

Bad service.  Was told they put me on 18 months interest free financing.  Only to get a call a week later to say it was only twelve.  my wife and I feel that we were told anything to make the sell.  We had everything lined up so we had to stick with them because we needed the appliances.

I very seldom write reviews.  I feel compelled to write one now based on the 1 star review made back in 2017.  What's a person in Florida doing writing a review about a company in Franklin?!?  Just curious.  Anyway, I've used Lee Company for several years, both for repair issues and to purchase replacement appliances.  I've always been very pleased.  I may or may not be paying a bit of a premium, but I'm receiving premium service and support.  I recommend Lee Company for all your house needs.

I had Southern Electric troubleshoot and repair my outside lights.  The work was completed but I found that the company was not upfront with their pricing and were quite expensive.  I would not recommend this company, but if you have to make sure you get a written price for any work.  They charged me $85 to screw in a light bulb!

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.

I wrote a review about the ineffectiveness of Lee company technicians, but needed to add a bit more information.  When one of the Murfreesboro technicians put in the 2nd plug, I told him 2 or 3 times where I wanted in.  He installed in 10 ft or so from where I wanted it...his response was that that was close enough for my extension cord.  That's not what I call customer service.

I'm beyond frustrated starting yet again at 4am this morning dealing with another loud water leak that awoke me. It's part of the ongoing problem I've been dealing with for months knowing we have defective Pex piping and have had Lee Company out for repairs and a full consultation and quote to replumb, replace and repair pipes, duct and HVAC units, along with the drywall, flooring, and mold damage resulting from this defective piping. I've been delayed and delayed trying to get a homeowners insurance quote started because the people who have come out, can't simply email me the quote. Hiller had it the same day, but I kept wanting to trust and reuse Lee Company for this massive undertaking based on years of experience, especially with my commercial properties. This morning is just my breaking point as I've got tons of emails where I have followed up with your customer service and been told, No problem, we'll send it to the field manager and get that to you today. I've never gotten anything.