Best Thermostat Repair in Nashville TN

Never called after providing contact number.

Service scheduling was not only quick (they even had same day available) but flexible. The scheduling window was narrow -- they did not make me block out a 12 hour window during which they might arrive, but booked and arrived within a 30-minute window.

Technician was clean, friendly, personable, and efficient. Work was quick and well done. Happy with the service, they will be my first choice for future electrical work.

I had a great experience with this company. My indoor blower wheel separated from the hub which caused a very loud noise inside the house. Airstream was recommended by my neighbors in our subdivision Facebook group. When I contacted them, the repairman whose name I believe was Andrew, came out within a couple hours and had to leave and locate the replacement part. He returned and installed the new part within an hour and my unit was back up and running. He was very professional and explained ever to me that needed to be done. I will be using them in the future and I would definitely recommend them to everyone!

I cried when we got our electric bill in July of 2015.  It was $548.31!!!  Despite our two A/C units running nonstop, the house was unbearably hot (we had the thermostat set to about 74 degrees, but it was at least 80 at all times).  

We called Helton's to come out and help us.  After Helton's installed our new system, the electric bill immediately dropped to $184.43 in August--the hottest month of the year.  That's a savings of $363.88!

And if you compare year-to-year from our new system to the old one, we had a savings of $107.39 in August from when the old, undersized, contractor-installed system was working correctly.  The new system cuts our household electric usage almost in half.

We are extremely happy with the new system Helton's put in.  My dad was here when they installed the units because my husband and I were out of state.  He said they did an EXCELLENT job, which is high praise because my dad does everything with excellence and is a perfectionist!

The reason I rated them 4 stars instead of 5 is because we did have a minor issue with the attic vent fan they installed not shutting off they way it should.  It took two service calls after the initial installation to correct the problem.  I think it's because the techs are still learning, but the owner obviously knows his stuff.  Once the techs' knowledge gets up there with the owner, this will definitely be a 5-star company!  They are very friendly, were on time, and handled a very difficult installation situation very well.

We would definitely recommend them!

We needed our heat pump replaced and a mini split installed and Jesse did a great job of helping us. He explained everything and even did an involved test to check and make sure we were getting the right size for our house. Installation was quick and professional. Highly recommend.

Excellent service and ability to get the job done. I would highly recommend Lee company!

If you have money to just throw away go see Lee company. I bought my dad a new ceiling fan, so to take  it down and put up the new fan on a 8 foot ceiling using a step stool to get to cost over 310 dollars for less than an hour of work. Thinking about become an electrician if that's the money there making. That is just the labor not including the fee to come to the house. Greed at its finest.

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

The reason that I gave Lee Company one star is because I had to give them at least one star.  The people that I dealt with at Lee were at best unethical and at worst most likely guilty of fraudulent business practices (I am not a lawyer, but that is my opinion).  When I helped my sons and his wife purchase a home, they were provided two free checkups for the first year by the Lee Company.  I thought 'what a wonderful bonus.'  Lee came out to checkout our upstairs and downstairs units.

The technician seemed to represent his company and himself well.  After 30 minutes or so, he told me that the upstairs unit needed to be replaced and that he had turned it off since it could be releasing carbon monoxide fumes which could be deadly to my son, his wife and two month old daughter.  The solution was to replace an $864 part and a $280 part.  He said that if he were me, that the unit should be replaced.  He asked if he could send out an a man to give me a price on a new unit.  The man promptly arrived (He must have been in the neighborhood.) and stated that he could me an estimate on the upstairs unit (approximately $6500 to $9300) by email later that evening.  He told my that my downstairs unit might last a little longer.  I, of course, could turn the unit on but they could not be responsible for anything that might happen (before the unit was replaced or the necessary repairs were made (approximately $1350).  (Did I say that the overnight temperature was going to be in the teens?)

I called the man who has been servicing my (and both of my sons, my mother and my mother-in-law) HVAC needs for the past nine years.  My son's family spent the night at our house that night (for safety reasons).  Our HVAC man came out the next day and gave me a second opinion.  The two ignition switches (I think they were called) were $18.24 each (not $280 each and took 5 or 6 minutes each to replace).  The $864 piece did not not to be replaced, but I asked him to do so for my peace of mind.  The total price was less than $435.  

This event took place in January of this year.  I have experienced no additional problems with either HVAC unit this year and it is almost September.

Let me urge you to get a second opinion if you are going to call Lee Company.  When someone offers to overcharge you, that is a little problem.  When they say they turned the heating unit off because they were concerned about carbon monoxide poisoning for your family, they are just lying.  Now, Lee has called to give us another free checkup.  That is not going to happen.

Buyer Beware!!!  I surely will not be using or recommending Lee Company at any time in the future.  You have to make up your mind for yourself, but again I say, Buyer Beware!

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

David is reliable and prompt. Works fast and gets the job done. We use David for all our plumbing and electrical needs!!

I think it's very telling that on every review for this company , the business administrators response is the same copy pasted cookie cutter reply . Nothing about a copy paste response says you actually care what this PAYING customers have to say . It feels like criticisms fall on deaf ears . Not surprised considering who founded this company.