Best Ductless A/C Services in Nashville TN

My AC went out on the hottest day in June on a Saturday. I wasn't sure if it was my ac or just the heat outside causing the AC to lag. I slept/didn't sleep Saturday night in the heat then Sunday morning called Lee Co who was recommended by my neighbor. Maria was very nice and got a tech out on Sunday (they really are open 24/7) about 4 hours after my call. Marcellous came out and solved the problem, low on refrigerant, and got me enrolled in the membership for continued service for the year plus I got the discounts same day!! Plus, I'm having Marcellous come back out to install a zone system(I'm in a 2 story condo with 1 unit). I am thrilled with my decision to call Lee Company!!

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

We use Lee Company and twice a year they check Heating/AC and out electrical. This is a straight forward company with honest service personnel. I also like very much receiving a military discount when we need work to be done.

They call ahead, put covers on shoes for entering the house, review everything, take photos, and explain everything as detailed as you would like. Even when work is required or they find something they don't do a hard sell. They may say this has to be done or they may say you might want to schedule this as this should be done every say 5 years for duct cleaning. Then they can give you the price and you can decide on the scheduling.

Taking pics of my A/C  or him standing next to the unit would do little to aid this review. The proof is in the satisfaction. We are totally satisfied.

To be fair, Airstream has the best customer service of any HVAC company I've ever dealt with. Their techs were always in constant communication, they showed up when they said they would, and answered all questions.
BUT...you're going to pay for this service, and I mean REALLY pay. Like to the tune of 2x-3x the rate for other companies.
I was quoted almost $3K for a job to fix a residential heat pump, where the refrigerant had leaked out due to a leak in the system. That's $3K for 4 hours of work and 10 lbs of refrigerant. Take away the ~$300 for refrigerant and you're at about $650 PER HOUR (parts were covered under the HVAC manufacturer warranty). That's INSANE !
I ultimately went with a different LICENSED HVAC company (and paid less than half that) when Airstream told me how much they were charging for the refrigerant itself - they were charging $150/lb (NOT A TYPO, YOU READ THAT RIGHT !) for refirgerant that cost them ~$14/lb and for which other HVAC companies are charging ~$30/lb.
I'll happily pay a REASONABLE rate for quality service, but a 1000% markup on refrigerant, that's borderline criminal !

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

HORRIBLE! I am STILL dealing with them today, I've had no heat for 3 WEEKS! I have 6 children!! after their first 3 visits (none of which solved my problem) and 275.00$ later, they decided that I need a new heat exchanger and it would not only cost me 1200.00$, but would not be in for 7-10 more days! it is -8 degrees out side right now and freezing in my home! I have had to pay for me and my kids to stay in a hotel. only to find out that when I called in today that my part hasn't been ordered because they could not find it!! Their office will not return my call and will not give me any other options other than to REPLACE my whole unit for a whooping 7,500.00$!!! I called Fast Response today and they were out within 4 hours of calling. the technician James diagnosed it as a bad igniter. an 80.00$ simple fix! he also took the time to show me the so called bad heat exchanger and there were no cracks or rust. he also tried to DEFEND lee company saying everyone makes mistakes. so rather than bash a competing company fast response just fixed my problem and got us heating again!!! I'll update this as soon as LEE COMPANY refunds my money. they are a crooked, manipulative company. I would recommend Either  fast response or roscoe brown. I've had Good experiences with both!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

first the good:
provided a very clear quote with the work and service involved. we were given details on the equipment and parts to be installed
when some issues with the electrical came up, they found solutions and got it to work without added charges
the installers and then the electricians who came were super nice and professional, staying a lot later than expected

the neutral:
they are rather expensive, even compared to prices/quotes I got for my properties in Boston (generally speaking Boston is about 30% more expensive than nashville on average, and even more when you factor in boonies). but, they felt solid enough
I am not a fan of Gov Lee at all and if not for florida and texas would say he's the worst governor in the entire country. I know he's no longer afiliated with the lee company, but it is his family's business and i'm sure he still has a lot of $$ interests, etc.

the negatives:
the electrician folks had to come a day or two later to do the wiring correctly, but they had no information at all related to what the installers did, and then they ended up ripping it all out and redoing it, which is just an awful lot of extra time and hassle, and as a result we lost the very last open slot in our electric panel. a small thing but the electricians kept repeatedly asking me technical questions that I would have assumed should be handled between them and the installers as they are all employees of Lee.
they wouldnt really even look at or help with any of the ductwork and randomly threw out a quote of $7k to completely redo it all--it just had some unattached ducts and mediocre settings for the airflow (too much to some spaces, too little elsewhere). An hvac professional could have gone in and adjusted it all in less than an hour with less than $100 in material. I did it myself with some trial and error and help from a family friend over the phone (hvac pro, but over 1000 miles away) so we got it done, just took me the better part of a day plus a couple return trips to the crawlspace. I would have paid $400-500ish for them to do the work, but I can also respect if it's not part of their general wheelhouse. I'm including that in the negative solely because their website implies they would do this sort of work as well. In boston, I had a few indepentent hvac guys I could have called and woud have  shown up and taken care of it quickly and easily for under $200. But, we're new to TN and dont have a super trustworthy network of people yet.

Overall, happy with the job done and the system works well. In the future, I'll likely purchase equipment myself and just hiring an electrician. But, if its for something complicated and/or involving a lot of moving parts and I'm pressed for time as well, I won't hesitate to use them again. I'll add some photos soon! 2 months or so later and the system works really well.

David is reliable and prompt. Works fast and gets the job done. We use David for all our plumbing and electrical needs!!

This outfit gets free advertising because the owner is the governor. I refuse to give money to a business owned by such a horrible human being.