Best Ductless A/C Services in Nashville TN

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Service scheduling was not only quick (they even had same day available) but flexible. The scheduling window was narrow -- they did not make me block out a 12 hour window during which they might arrive, but booked and arrived within a 30-minute window.

Technician was clean, friendly, personable, and efficient. Work was quick and well done. Happy with the service, they will be my first choice for future electrical work.

You can't base a company due to one employee but after spending $26,050.00 with a company for 2 new units for a residential home one would expect to be treated as a valued customer .  First of all we did receive 3 bids from reputable companies and out of those the salesman/ project manager that we liked the least was the one with the Lee company .  We went ahead and went with the Lee Company  simply because of the companies reputation .  The units are fine the Installers were great . The issue was the salesman / project manager . As my spouse and I were outside looking at the upstairs unit the senior installer had called the Salesman / project manager and had him on speaker phone . The installer ask where the second crew was because they had scheduled two crews for installation due to having 2 units .  The project manager told the installer to go ahead and set the second unit up because the other crew was behind . The installer told him they could not set it up because the pad had not been delivered , the project manager got irate and said I DONT CARE what you have to do JUST make it work . Once again the installer explained that it would not work !  The project manager repeatedly keep telling him to just make it work .  I dont care who you are that's not what a homeowner wants to hear after spending twenty six thousand dollars with a company . So the saleman / project manager didn't care after the sale he just wanted it done even if it were wrong . So if your in the Sumner County / Hendersonville Tn do yourself a favor and get a different saleman  not Anthony Grayson , or do business with another company .  I did reach out to the company and they issued an apology but somehow we still feel like we were just another number and the job was done .  Wonder how the Governor would like how one of his project managers conducts business with his company .

Appears kind and professional however quite the opposite. Here are the facts of our experience. Unfortunately, we paid David Bryant, who said he is a licensed electrician, cash in full (totaling $3,200.00) for a job he failed to complete. He made errors and stated he completed the job yet when the Tennessee State Electrical Inspector came and failed us for the job David supposedly completed per code, the inspector confirmed that David in fact did not complete the items on the list that David said he completed. For example conduit supposedly wrapped in 80 grade was only 40 grade. David also put in old, outdated breakers that contributed to the failed inspection. After David acknowledged his mistakes to us via telephone and in verifiable text messages saying they were his errors and he would rectify those errors, the reality is we never heard from him again. After numerous calls and texts, and two weeks of waiting, we are deeply disappointed that he did not follow through with his promise to correct his mistakes. We ultimately ended up needing to hire and pay another electrician for the job we hired and paid paid David for that he failed to finish. He is not a man of honor, nor integrity, and does not complete his work in a professional manner. We do not recommend his services for the above-stated reasons.

Overcharged by a LOT to recharge air conditioner. R410A refrigerant is $23/lb for a 25lb bottle. I was charged $77/lb to fill my 12lb system. Very costly, making a 200% profit on refrigerant is pretty despicable

To their credit they were punctual and communicated when they would come out, which happened to be the same day. They had a 95 dollar service fee which a lot of places have but most other places roll that into the repair if they do the work, with Hoffman that is not the case. My review is based solely on pricing as Hoffman was more than double what other plumbers quoted me. I was given a thorough estimate that explained each option to repair my water heater. The cheapest option was to replace a valve and would have cost 400 dollars plus the 95 dollar service call. I called around because the quote to replace the water heater was 2100 which to me seemed a little high because a water heater is 500-700 dollars and I can't imagine it would be 1400 dollars in labor. The second and third quotes were both under a thousand to replace the water heater. I am not sure if Hoffman does good work or not but based on the very high pricing I would not use them. They were very communicative and came out the same day which was good, but again just way too expensive.

first the good:
provided a very clear quote with the work and service involved. we were given details on the equipment and parts to be installed
when some issues with the electrical came up, they found solutions and got it to work without added charges
the installers and then the electricians who came were super nice and professional, staying a lot later than expected

the neutral:
they are rather expensive, even compared to prices/quotes I got for my properties in Boston (generally speaking Boston is about 30% more expensive than nashville on average, and even more when you factor in boonies). but, they felt solid enough
I am not a fan of Gov Lee at all and if not for florida and texas would say he's the worst governor in the entire country. I know he's no longer afiliated with the lee company, but it is his family's business and i'm sure he still has a lot of $$ interests, etc.

the negatives:
the electrician folks had to come a day or two later to do the wiring correctly, but they had no information at all related to what the installers did, and then they ended up ripping it all out and redoing it, which is just an awful lot of extra time and hassle, and as a result we lost the very last open slot in our electric panel. a small thing but the electricians kept repeatedly asking me technical questions that I would have assumed should be handled between them and the installers as they are all employees of Lee.
they wouldnt really even look at or help with any of the ductwork and randomly threw out a quote of $7k to completely redo it all--it just had some unattached ducts and mediocre settings for the airflow (too much to some spaces, too little elsewhere). An hvac professional could have gone in and adjusted it all in less than an hour with less than $100 in material. I did it myself with some trial and error and help from a family friend over the phone (hvac pro, but over 1000 miles away) so we got it done, just took me the better part of a day plus a couple return trips to the crawlspace. I would have paid $400-500ish for them to do the work, but I can also respect if it's not part of their general wheelhouse. I'm including that in the negative solely because their website implies they would do this sort of work as well. In boston, I had a few indepentent hvac guys I could have called and woud have  shown up and taken care of it quickly and easily for under $200. But, we're new to TN and dont have a super trustworthy network of people yet.

Overall, happy with the job done and the system works well. In the future, I'll likely purchase equipment myself and just hiring an electrician. But, if its for something complicated and/or involving a lot of moving parts and I'm pressed for time as well, I won't hesitate to use them again. I'll add some photos soon! 2 months or so later and the system works really well.

The reason that I gave Lee Company one star is because I had to give them at least one star.  The people that I dealt with at Lee were at best unethical and at worst most likely guilty of fraudulent business practices (I am not a lawyer, but that is my opinion).  When I helped my sons and his wife purchase a home, they were provided two free checkups for the first year by the Lee Company.  I thought 'what a wonderful bonus.'  Lee came out to checkout our upstairs and downstairs units.

The technician seemed to represent his company and himself well.  After 30 minutes or so, he told me that the upstairs unit needed to be replaced and that he had turned it off since it could be releasing carbon monoxide fumes which could be deadly to my son, his wife and two month old daughter.  The solution was to replace an $864 part and a $280 part.  He said that if he were me, that the unit should be replaced.  He asked if he could send out an a man to give me a price on a new unit.  The man promptly arrived (He must have been in the neighborhood.) and stated that he could me an estimate on the upstairs unit (approximately $6500 to $9300) by email later that evening.  He told my that my downstairs unit might last a little longer.  I, of course, could turn the unit on but they could not be responsible for anything that might happen (before the unit was replaced or the necessary repairs were made (approximately $1350).  (Did I say that the overnight temperature was going to be in the teens?)

I called the man who has been servicing my (and both of my sons, my mother and my mother-in-law) HVAC needs for the past nine years.  My son's family spent the night at our house that night (for safety reasons).  Our HVAC man came out the next day and gave me a second opinion.  The two ignition switches (I think they were called) were $18.24 each (not $280 each and took 5 or 6 minutes each to replace).  The $864 piece did not not to be replaced, but I asked him to do so for my peace of mind.  The total price was less than $435.  

This event took place in January of this year.  I have experienced no additional problems with either HVAC unit this year and it is almost September.

Let me urge you to get a second opinion if you are going to call Lee Company.  When someone offers to overcharge you, that is a little problem.  When they say they turned the heating unit off because they were concerned about carbon monoxide poisoning for your family, they are just lying.  Now, Lee has called to give us another free checkup.  That is not going to happen.

Buyer Beware!!!  I surely will not be using or recommending Lee Company at any time in the future.  You have to make up your mind for yourself, but again I say, Buyer Beware!

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

Don't use their services. In a gas leak project, rather than replacing with new pipes/valves, they replaced mine with used items from another job. Make sure to ask them before and after photos for the parts.

Repaired a small water leak from the crawl space. Charged $333 ($299 w/mil discount). I'll need to do some research on whether this is a normal charge. Technician was professional. Was seen promptly the day after I called.