Best Air Duct Cleaning in Nashville TN

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

Never called after providing a contact number

I sat on this review for a bit to ensure I had my final thoughts.
I used Coolray for plumbing and electrical issues. They wouldn't give me a quote by phone or online for basic services (even a ballpark), instead insisting on looking first. To look (for plumbing) they had to get things taken apart ensuring you're pretty much going to go ahead and pay whatever to resolve the issue. We initially called for one plumbing issue, they fixed it (for a steep price) and the plumber was friendly. Said plumber also took a look at another issue I had as I mentioned it off-hand, and said it was fixed but it resumed to its completely broken ways as soon as he left. Can't complain too much there as he didn't charge and thought he had resolved it (plus noone else has been able to fix this issue either).  To get a price that wasn't as bonkers high he encouraged us to join their Customer Care loyalty group (for a price). I did. It was still really high, but I was never billed for that customer care thing so I'm assuming it was lost somewhere along the way.
Called Coolray again for electrical issues. Had been working with another local electrician who were at the moment not responsive. Coolray was super responsive and out quickly. They fixed part of what we paid them to fix, but there was some misunderstanding. We pointed out a light that was arcing and causing issues. Both lights behind a panel needed replacing as wiring for both switches was frayed. They only replaced one of these two switches, which means they took the panel off, saw the fraying, and only replaced one of them. I realized this was so when I got home and turned on the assumed fix light only to see flickering and hear a pop. Called Coolray to see if they could fix this issue which we thought we'd already paid for, and they said they had only charged us for one of the two switches and quoted us a remarkably high price to come out (including a service fee for making the drive at all) and fix the additional switch. We went with another electrician for half the price.
So--solid work for the most part if some miscommunication, high even for the market area.

Excellent service and work ethic. John did an amazing job and completed all 3 electrical projects that I needed done. He also took the time to explain what he was doing and answered all of my questions. He was very professional and I would highly recommend him and Lee company!!!!!!

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!

I can't really say how their work was because the technician never called me to schedule an appointment, even after two attempts on my part.

It is true that the squeaky wheel does get the grease.  After posting a one-star review about having a scheduled appointment cancelled at the last minute and rescheduled for two months later, we received a phone call, an apology and an immediate appointment.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote.  Assuming their quote would be in line with other quotes I was getting, I agreed.

This should have been the first warning sign.  

When the tech got there, he was polite.  However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation.

When I commented on how high the estimate was, he magically dropped the price a bit - but not that much.  He told me he has to quote a certain way and has no control over it.  This might be so the techs can't charge what the service should be and instead charge what the company wants.

So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee.  

Nice racket.

I think it's very telling that on every review for this company , the business administrators response is the same copy pasted cookie cutter reply . Nothing about a copy paste response says you actually care what this PAYING customers have to say . It feels like criticisms fall on deaf ears . Not surprised considering who founded this company.

Josh is amazing! Called after hours, he returned call within 5 mins. Was immediately transparent with pricing. He even offered to walk me through a couple system checks to help diagnose the problem and we located the problem over the phone. We didn't have to have to have them out this time but Maynard, especially Josh, will be our first call with any HVAC issues. You've earned a lifelong customer. You guys are awesome, thanks so much!