Best Air Duct Cleaning in Nashville TN

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

We use Lee Company and twice a year they check Heating/AC and out electrical. This is a straight forward company with honest service personnel. I also like very much receiving a military discount when we need work to be done.

They call ahead, put covers on shoes for entering the house, review everything, take photos, and explain everything as detailed as you would like. Even when work is required or they find something they don't do a hard sell. They may say this has to be done or they may say you might want to schedule this as this should be done every say 5 years for duct cleaning. Then they can give you the price and you can decide on the scheduling.

Taking pics of my A/C  or him standing next to the unit would do little to aid this review. The proof is in the satisfaction. We are totally satisfied.

Overcharged by a LOT to recharge air conditioner. R410A refrigerant is $23/lb for a 25lb bottle. I was charged $77/lb to fill my 12lb system. Very costly, making a 200% profit on refrigerant is pretty despicable

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

We had an HVAC emergency today (Saturday evening - 4th of July weekend) and no one anywhere would come help us until Monday. The answering service told us we'd get a call within a couple hours. Someone called back within 15 minutes and after a short explanation of the situation, the guy told us he could save us a lot of money and trouble by checking a specific fuse, and sure enough it was bad. Didn't catch this man's name, but god bless this guy, he saved our asses in a house that was already at 87 degrees and climbing. THANK YOU!

I wrote a review about the ineffectiveness of Lee company technicians, but needed to add a bit more information.  When one of the Murfreesboro technicians put in the 2nd plug, I told him 2 or 3 times where I wanted in.  He installed in 10 ft or so from where I wanted it...his response was that that was close enough for my extension cord.  That's not what I call customer service.

I hate I have to make this review, as I've heard good things about Bill Lee, I met him, and I even voted for him, and used to highly recommend his company, but it's time.

It's very sad to see how this company has gone down hill over the years. When I say downhill, I mean they're probably not hurting in profitability in any sense of the word, but I feel are taking advantage of or even exploiting their customers. I own multiple properties and have been a LEE Company member for six years.

What used to be a helpful, informative and honest appointment has now turned into constant up-selling, scare tactics, and exorbitant fees.

I recently called them for a faucet replacement. $400 was the cost (with a faucet) and that was after my 20% member discount. So $500 faucet replacement for non members. Instead I bought a very nice Moen faucet, lifetime warranty, and had another company put it in for $75 plus $125 for the faucet. If you're not a member don't say you haven't been warned about their cost.

It's been shared with me that each truck you see on the road requires the driver to earn $250,000 a year in sales. I've been advised to replace HVAC units that have many many years left and are in fact working flawlessly after the subtle suggested replacement. Every time they come out anymore I have to squint, waiting for their recommendations.

LEE also outsourced their local after hours help line to a call center. My last call to them left me with little confidence in who would be handling my concern, conveying it properly and it's resolution. Hate to see this with a local company.

I recently had LEE out for a toilet leak on a toilet they installed. The man came out, determined it was a bad washer, replaced it in 15 minutes and wanted to charge me $100 or something, don't exactly recall, but as I just paid for their installation. I said I was going to have to speak to a manager or customer service about it, as they were the ones who just installed it. He threw his hand up in my face and mumbled something under his breath and stormed away. How's that for customer service!

As a member, LEE company will come out twice a year to clean, service, and inspect your HVAC unit. This is their opportunity to sell you, and they've begun selling hard the last few years. I have multiple properties, and after scheduling my appointments and informing the tenants they would be out, LEE Company just never showed up for either the spring or fall HVAC appointment. I didn't find this out until later. This fall they did the same thing. Fortunately I called ahead of time to confirm, at which time they told me they cancelled the appointments without speaking to me. So for 18 months straight, LEE company cancelled the three service appointments I had been paying for with their monthly member fee. When I first found this out they did credit me back the years worth of fees which was the right thing to do, and they handled it satisfactorily and professionally and expediently. This last time I requested a manager call me, as this was the second year of this happening, but they never did.

My other issue with LEE, is the HVAC guys will come out after I've had my unit cleaned by them, and they must not check their notes, because as they go into their sales pitch they go one about how filthy the unit was, I'm like, if it's so bad, maybe I shouldn't be paying you all to come out and clean it twice a year, youre obviously not doing a very good job of it!

Now the good. I've had them out and they've done after hours HVAC to get heat running which was great, had the part on the truck. They've done some other work for me as well. Faucet stems, a bit pricey, some pump grinder work I was happy with and reasonable, and in fact I did end up replacing an HVAC unit this year that they recommended I replace a few years ago. I went with LEE only after multiple bids, because they were able to give me the best price on a Trane unit (they have huge pricing flexibility being a a big distributor). I was going to go in another direction, but the salesman asked what I was getting, and how much. I told them what I was buying and going elsewhere and he beat it, and with a better unit, so hats off to them on that one. Even my other contractor said you got a good deal.

My final is this: LEE company defiantly has their place. They're not what they used to be, sadly, but they can get you out of a bind, but you'll more often than not pay for it. I still use them, but have found another plumbing and HVAC company and electrician to direct much more of my work to than I used to.

Huge dust problem in our house that I blamed on dog dander.  Finally gave into wife's request to clean the air ducts.  I believed this kind of service removed mythical dust.  Josh and Colden came out and removed all the duct grills (which always seemed to be behind headboards or under couches), chimney swept the ducts and were done in a couple of hours. The filth they vacuumed out was amazing. Great job, no whining, friendly people, fair price.

We are a long term customer of Lee Company.
We have spent thousands of dollars with them. New AC unit, water pump, service fees, etc.
We recently called them because we are interested in connecting our emergency generator to the house.
To come and give us an estimate they charge us a $75 dispatch fee
When I tell them I don't think I should pay that for them giving me an estimate, they say that for small jobs this is the policy. That if a project manager had come we would not have to pay that fee. The thing is that they are the ones who decide who to send.
On top of all that,  it turned out this is a 4K job and a project manager has to come and give the exact estimate. When I say, so now that this is a big job with a project manager, can you please wave the dispatch fee. They say they can't do that
This is a racket.
I am done with this company

On Monday 7-27-2020 Lee Company at Menzler Rd Nashville,TN sent Seth out to repair my unit.My problem was last year it was working.This year my air unit came on but was not blowing air through my vents.So Seth checked it out.Told me I needed to buy a new unit for $6,500.That I can finance it to make monthly payments.I told him no thanks.I got enough monthly bills.So he kept pushing to send a guy out to talk about the 3 different units for sale.Also wanted to sign me up for a program.Was trying hard to make that sale.So I sent him on his way with the $79 dollar traveling fee.So the next day I called another heating and cooling company.The guy checked it out and told me the problem was a back compositor.It powers my fan.I cost $164 and I gave him $170.

Almost impossible to schedule appointment. I have been calling for over a week to get annual maintenance schedule, on hold for half an hour, left messages still no luck!!