Best Gas Furnace Installation in Los Angeles CA
Electrician
The response from the Business Manager is either regarding a different customer (i.e., they missed someone else's appointment as well) or it's simply false.
- There was no mention that the tech was in an accident. We would have been very understanding of that and gladly re-scheduled as it was several days before we were able to get an appointment with the new service provider.
- The explanation we were given is that there was some kind of internal miscommunication and they did not realize they missed the appointment until after they checked their daily notes, AFTER we had called to find out the tech's ETA after he missed the appointment. The dispatcher said (paraphrased), I don't know how we missed it, but we check our notes at the end of everyday and realized after we checked our notes for today that we missed the appointment.
- There was no offer of a discount, or we might have reconsidered, because it would still be several days before we could get a quote from another company anyway.
Mistakes do happen, but the above is the true account of the incident, NOT what the Business Manager details in the reply.
... so maybe they are reliable most of the time and missing our appointment just happened to be a fluke but, comparing the facts with the reply, I've now discovered they can be dishonest. Fair warning.
- There was no mention that the tech was in an accident. We would have been very understanding of that and gladly re-scheduled as it was several days before we were able to get an appointment with the new service provider.
- The explanation we were given is that there was some kind of internal miscommunication and they did not realize they missed the appointment until after they checked their daily notes, AFTER we had called to find out the tech's ETA after he missed the appointment. The dispatcher said (paraphrased), I don't know how we missed it, but we check our notes at the end of everyday and realized after we checked our notes for today that we missed the appointment.
- There was no offer of a discount, or we might have reconsidered, because it would still be several days before we could get a quote from another company anyway.
Mistakes do happen, but the above is the true account of the incident, NOT what the Business Manager details in the reply.
... so maybe they are reliable most of the time and missing our appointment just happened to be a fluke but, comparing the facts with the reply, I've now discovered they can be dishonest. Fair warning.
Van Nuys, CA 91411
Electrician
Rick and his staff are great. They are very courteous, on time and do a great job with tv mounting. They keep the customers input in mind as well!
4176 Arch Dr Unit 209 Los Angeles, CA 91604
Electrician
Just had Mike from Accurate come over this morning. We had a problem where the local breaker and the main breaker kept tripping. The problem turned out to be a high amperage microwave/hood installed during a kitchen remodel that was connected to a lower amperage circuit from the adjacent den. He identified several solutions from the simple to the hardest (i.e., expensive) and I picked a solution that worked for my family.
Mike is very knowledgeable, courteous and professional. He was on time and took the time to explain the issue and the solutions thoroughly. I highly recommend Accurate Electrical Services and especially Mike.
Mike is very knowledgeable, courteous and professional. He was on time and took the time to explain the issue and the solutions thoroughly. I highly recommend Accurate Electrical Services and especially Mike.
715 W Foothill Blvd Glendora, CA 91741
Electrician
They fixed my wine fridge and were very prompt in responding and getting the part. Nick the on-site repairman, was very professional. I would definitely recommend and hire again.
2450 Colorado Ave Santa Monica, CA 90404