Best Electric Water Heater Repair in Austin TX

Got a water heater inspection scheduled with them. Jason came over for the initial inspection to check things out. The water heater I had in my house had been unused for years due to the house being vacant before I had bought it. After about 5 minutes of having it on, he found that mineral deposits were burning in the heating element, causing the breaker to short.

Jason said he could come and fix it first thing tomorrow morning, and he wasn't kidding. Luckily I work from home, and I was able to let him into the garage to do his thing. I really appreciated the sense of urgency from him, as no hot water is something I would rather not have lingering...

Within a few hours, Jason installed a brand new water heater and a few extras to help with the longevity of the heater. While the price was a bit high, I knew it was not going to be a cheap fix. The efficiency of Jason made it more than worth it. I can take hot showers now. What a blessing.

5 stars to Jason and team. I had an excellent first experience.

These guys were able to help install an outlet in our garage for our new electric vehicle and then also help with some plumbing issues we had in our master bath. It's a family business and they are hard workers. We don't take holidays, was a true statement. These guys came and finished work in the days between Christmas and New Years. Will keep them in my phone book in case more jobs pop up around the house.

The AC was not working at my Round Rock home. The efficient AC fixed it by replacing a capacitor (Capacitor is usually a standard problem). The problem is they charged $648 for it. That's ridiculous! Most others would charge less than $200. I will better shop somewhere else next time.

I feel a little taken advantage of!  My husband requested they come out to give us an estimate to get a residential generator, and for that they would require $250(our fault for agreeing).  Had never heard of this before,  but my husband agreed to it.  On the day he came I had a lot of questions, I thought he would at least have the answers and detailed explanations of how it worked.  Most of which should have been answered over the phone and would have saved us $250.  Also multiple questions I had,  he did not seem to have the answers too.  Save your $250 and call someone else!!  He certainly was not an expert.  And also did not even know what the product warranty was.  For my $250 literally got a load test and that was about it.  They know there is a demand (6 month waiting list) and can make a quick buck, oh yeah and want most of the money up front.  Do your due diligence, ask if you will need another propane tank, ask how much that will cost, ask how much it will be to run existing line from a propane tank?  My husband I guess read good reviews about other services they perform, but I promise you, save your $250, I agree with a previous post, ridiculous!!!  All they do is sell you the generator and hook it up to house, they don't do anything else.  Wish I could make that kind of money for doing nothing.  Live and learn.  Like I said, a few quick questions over the phone would have saved us $250.  How would we know we would need a second propane tank( no way HOA would allow it), also a huge added expense on top of  $16,000 he wanted.  He could have asked this over the phone! Also make sure you have a place to put it and that they can get it there easily.  Seems to me just an electric Company jumping on the band wagon of people desperate to get a generator and making a quick buck.  Anyone that wants to charge you $250 to sell you something from $15,000-$17,000 should be your first clue.  Just trying to save others from our bad decision :-(.

So, this past Friday night, at around 7pm, we discovered water everywhere under our kitchen sink, cabinet, floor...not knowing what the hell was causing the leak, we went into panic mode, got on yelp and found 1st Plumbing Services...it got great reviews, so i decided to call since it was a 24 hour service.  The representative took down my name and number and told me a tech will call me back...i was a little skeptical, but thought, there was nothing more we could  do. I wanted to go ahead and call someone that night, in hopes someone could come out the next day (Saturday) or if not Saturday, first thing on Monday.  Well within an hour, Stephen called me back to tell me he could come to my house the next day around noon.  Great, done!  Next morning around 9am, Stephen called and told me his morning appointment called to cancel and that he could come over right away...he was there in less than 5 minutes!  It pays to live in South Austin.   He walks into the kitchen, looks at the faucet and immediately knows what was wrong, without touching anything... he tells us the nozzle on the faucet needed tightening...duh, why the hell didn't we figure that out?  I felt so embarrased to have to call a professional for something so little and stupid, that we could have fixed ourselves.  He reassured us not to feel bad, that he gets those type of calls all the time.  He explained to us how the water leaked under the cabinet and showed us how to tighten the nozzle in case it does it again in the future and what to expect.  He looked underneith the sink, in the cabinet to make sure there was nothing else wrong and then was finished.  It took all of MAYBE 5 minutes...He was so nice and I don't think he was going to charge us anything,but I told him we had to pay him something for making the trip over here...he finally said just to pay him the small service call fee (very small fee by the way)...Stephen was great, nice, accommodating and didn't make us feel like complete morons by calling for such a small problem.  I will definitely be using them next time for any plumbing issues and will be referring them to family and friends.

Salt has great customer service, but please find professionals that are not trying to milk every red cent out of you. They will call before coming to your home to ask if you'd like anything from the store, which was actually pretty impressive, however they will tell you that you need to do a million things to your house that's completely unnecessary. They'll give you best / better / good / bare minimum estimates for things, but the things they push for are things like whole home UV filtration as if we live in a hospital. They also charge several hundred $ to replace each and every outlet in our house and we did it ourselves for less than $5 each.

They also push you into a subscription plan that includes an AC tune up and signing up for this will eliminate their original dispatch fee. I thought the tune up would have been a good idea since we're new homeowners. They came out and it was just another selling opportunity for them to give me estimates in the several thousand dollar range when our AC works just fine. It's only a few years old. At worst it needs a little more Freon.

Their pricing model is outrageous, their subscription plan is just a foot in the door to try and sell you services you don't need, it's all just gimmicky.

Go with a local mom and pop electrician that's honest and not trying to sell you on things that are unnecessary.

Same thing as lots of other people on here.  Poor management of service, It's 20 degrees outside, our heater (HVAC installed by Jon Wayne @ over $12,000 in February 2022) isn't working AGAIN.  Had them come out yesterday 12/23/2022 for no heat, replaced a faulty circuit board, heater started working, later in the evening, temp started dropping again, outside unit will not come on (same problem as before).  Called @ 7:30 12/24/2022, told me that the earliest anyone can be out to try and get heat for two 70 plus year olds is Monday morning.  48 hours?   I told the service manager who schedules appointments that I didnt feel that this was acceptable, especially since we have their priority service plan.  Was told that this was the best he could do, since they were very busy.  I would thin that a return call for service the next day would be a priority since the problem wasnt fixed completely.  I guess warranty calls dont make as much money as non warranty and thats why we have been pushed out 48 hours or more.  Have a Merry COLD Christmas day.