Best Water Heater Repair in Houston TX

Excellent customer service. Explains everything and on time. Fair prices. No disappointments. Also very COVID prepared.

We requested a technician to check out our water heater. Weeks sent an HVAC technician, who said he was not qualified for water heaters. Since he was here, we asked him to check out a gas heating system.  He said it would take 2 hours, and would have to dis-assemble the entire system, at $120/Hour, and he would have to turn on the heater to high and run it up to maximum. Long story short, he spent 15 minutes at our home, our thermostat is not working, so he could not turn the heater on, said after he saw the Amana sticker on our HVAC, he had to look no further.  Charged us $127. Crooks. Posting this on Next Door Neighbor and all social media if you charge for this work.

WoW I got a prompt response from T&Z All Services! They were very
flexible even on a Sunday to do some electrical job! I was having some
electrical situation and was worried at first as no one might be
available. But I was wrong, this service is absolutely 24/7. I am
extremely pleased with the job done. These guys are the BEST!

We hired David to put a dog door in our metal door. He arrived on time and did a fantastic job on the installation. We will definitely use him for future projects.

Aaron and Wayne helped us redo our electrical wiring after Hurricane Harvey (as well as some additional remodeling).  They did a great job and I felt comfortable and safe with the work they did.  They always came by when I needed them over the course of my rebuild and were very professional and stood by their work 100%.  If anything ever went wrong, they were back out quickly to fix it.  Thanks, Parco!  I look forward to working with them in the future.

John had to overcome a measurement mistake but was able to finish the job the same day. John and crew did nice work.

I can't say enough good things about this business. Robert came out to fix my dryer.  He was awesome! He called to update his status and when he was going to arrive.  He was efficient, courteous, and went above and beyond my expectations.  His charges were reasonable.  I will make sure, if I need any future home services, I will give M & R a call.  Thank you, Robert!

Had a brand new unit installed through Costco in October 2022, had a few issues with install but in a few visits and pushes from my end things were done as they should and parts that were initially spoken on were provided. Then came another issue with the heat part of the system not working, January of this year. I found out my heater wasn't working Thursday morning but decided to figure out if it was my thermostat before calling the issue in. Thursday night I plugged in my thermostat and figured it wasn't the thermostat but the actual new unit which was installed not even 5 mo ago. I called it in Thursday night and the appointment was made for Sat morning for Abacus to come in and check out the issue. On Sat it was discovered that it was a gas valve that would need to be reordered, since apparently parts are ordered as needed and nothing is kept in stock. They ordered it Monday and the part got delayed because of winter storms in Dallas, so it came in and finally got installed on Wed. Once the work was complete I asked for compensation for not having heat from Thurs to the following Wed, and all they would compensate me for is one nights stay for $100 and 2 years paid for their maintenance program ($99 x2 yrs) ...... first when I checked hotels at that time frame they averaged $135/night and also I don't think it's fair to not get compensated for not being able to stay warm and at home (Thurs to Wed - 7 days total). Now I'm waiting for an answer from the manufacturer of the AC system because Costco washed their hands of this..... they stated that it's either a discussion between Abacus or the AC manufacturer and not them. Still waiting for an answer from them. If I didn't spend $17k on a unit I would just let it be but I figured to put this out there in case anyone else needs to know what may happen once a unit is installed. Now I'm wondering how it will be with the warranty and all from here on out. Silvano (manager), Jonathan (Customer Service Rep) and Lance (operations mgr)  - not impressed at all.

Update: received a check today for the hotel stay for 7 days - which I appreciate and it was a nice surprise after all that's been. I would have liked to settle this without writing reviews or getting the BBB on this to find a resolution but I guess sometimes it has to go to those lengths for anyone to care and provide customer service in 2023. I will still wait on the final resolution which is to include 2 years of their maintenance program paid for with the initial offer. To be continued on the maintenance plan ..... will update as needed.