Best Home Remodeling in Phoenix AZ
Septic Tank Pumping
SEE UPDATE AT END.
I had a leak in our main water line to the house. They came out within a few hours and gave me a quote, and they were on time the next morning and made the repair quickly (the only reason they get 2 stars instead of 1). On the phone, for the quote they said they charge hourly and it would be up to $650 to excavate the yard, including removing pavers, and determine where the leak was, then another $150 to repair the leak. However, the leak was right at the house so no time was needed to find the leak, yet they still charged $650 for it! It took about 5-10 minutes to find the leak since the hole was already partially dug and where the water pooled up.
When I left the house this morning, after they had been there about 30 minutes, and they already had the hole dug to determine where the leak was, they said it would be $150 to repair the leak. It was my understanding that there was no charge for finding the leak since it was right where it was expected to be, and they didn't have to excavate and search for the leak. I called them up afterward once I found out what they had charged. I asked the field plumber to reduce the price since they didn't have to spend any time finding the leak, and he refused.
UPDATE: Rachel from Belsito called me up, we went over what happened, and they refunded about half of the $650 hourly charges. I am happy to report great customer service from the office (just not so great from the field plumber). Review upgraded from 2 stars to 4 stars now.
I had a leak in our main water line to the house. They came out within a few hours and gave me a quote, and they were on time the next morning and made the repair quickly (the only reason they get 2 stars instead of 1). On the phone, for the quote they said they charge hourly and it would be up to $650 to excavate the yard, including removing pavers, and determine where the leak was, then another $150 to repair the leak. However, the leak was right at the house so no time was needed to find the leak, yet they still charged $650 for it! It took about 5-10 minutes to find the leak since the hole was already partially dug and where the water pooled up.
When I left the house this morning, after they had been there about 30 minutes, and they already had the hole dug to determine where the leak was, they said it would be $150 to repair the leak. It was my understanding that there was no charge for finding the leak since it was right where it was expected to be, and they didn't have to excavate and search for the leak. I called them up afterward once I found out what they had charged. I asked the field plumber to reduce the price since they didn't have to spend any time finding the leak, and he refused.
UPDATE: Rachel from Belsito called me up, we went over what happened, and they refunded about half of the $650 hourly charges. I am happy to report great customer service from the office (just not so great from the field plumber). Review upgraded from 2 stars to 4 stars now.
2215 W Melinda Ln Ste A Phoenix, AZ 85260
Septic Tank Pumping
Rich came out to replace an old toilet and fix a drip in the shower head. Very personable and courteous, clean, and highly skilled. He even checked the PRV to make sure it was still working, and sure enough it wasn't working. I've been running over 100 psi and not even aware, which could have caused all kinds of pipe damage, seals, fixtures, and water waste. Rich had a PRV on his truck of the right size. He saved me a lot of money and distress. Also he noticed that the changed out the vacuum breaker on the hose bib, that wasn't working. Exceptional!!
http://flushking.com
Scottsdale, AZ 85054
Septic Tank Pumping