Best Sump Pump Repair in Phoenix AZ

My experience with Hays was almost Outstanding....the office staff keep me informed and Mark was personable, flexible and just a nice guy who knew what he was doing.  Even added some work from my original issue.  No,problem, gave me a price...and was done with both jobs in under two hours.   He also tolerated my annoying dog...sorry.
I will give the  the rating they deserve, not their problem that plumbing is SO FRIGGIN expensive.  They were competitive, but the people made the difference...THANKS

Needed some new shut-off valves installed for our W/D.  The initial quote for the work was similar to a few other companies I reached out but on the lower end.  The work was completed early/quickly and the technician was very courteous and helpful explaining what he needed to do.  Icing on the cake, I was called about 20 min after the job was complete for the office to tell me that because they didn't need to cut into any drywall, I would actually be charged LESS for the work and they helped process a refund.  I was blown away and will use Hansen for any plumbing needs in the future.

Sam is extremely reliable and very honest. He has great communication skills and is always on time and professional. He did a great job with our plumbing needs. He will now be the only plumber we use because he is trustworthy, never leaves a mess and he is personable.

What a great company! Our heat went out on a Sunday morning 2/17 and they sent David out right away. He was Great! he took photos of the items that needed to be taken care of, explained everything to us and even set us up with their service plan for additional savings. The plan includes 2 cleaning a year on the heater and A/C and plumbing inspection, water heater cleaning and free rooter service once per year!!!! These are things that we need to have done anyway and the cost of the plan is way less than the services paid for just calling in! What a savings! He got our heater up and working in no time at all, and brought back photos of the completed work! He was professional and friendly! I work in property management and deal with a lot of service professionals and this was by far the BEST experience I have ever had. Thank you Goettl and David... We will not use anyone else!
Renee and Mark

I have a fairly new home, built less than 2 years ago, and my tankless water heater went out a few weeks ago. The company charged me for a part I didn't need that was still under warranty. It took two weeks for them to finally fix it and all it needed was an electronic master reset.

I reached out to ask about why they charged me for a part I didn't need and they said due to all the time they spent here and on the phone with tech support.

Here's the issue I hope you correct going forward so it doesn't impact future customers:

1) Your technician didn't spend more than 5 minutes here the first time. He didn't troubleshoot anything. I told him the code and what I looked up online that led me to calling you. He said yup that's it. Then he left.

2) Had he troubleshot the issue it could've been resolved that day and we wouldn't have been without hot water for two weeks. Also, this would've prevented the ordering of a part that was unnecessary.

3) The second technician said he's not a plumber, rather he's an HVAC guy. I think having the properly trained technician would have sped up the job, reducing time wasted on troubleshooting a master reset.

I am giving 2 stars instead of 1 because  I am thankful the last technician that came out was honest and was able to resolve it and get the water heater working.

This company was called from my warranty company. They never called or followed up after initial tearing of my walls on the second day. Left me without water until I could get another plumber on day 6.
Unprofessional!!!!!​​

Our air conditioning unit was installed by a different co; but they no longer had the contract to repair the unit. Yavapai Heating & Plumbing went ahead and fixed the problem and we're absolutely fantastic from management (Tanya) as well as the technicians.(Jose, Jeremy & Chris). I would highly recommend them. Fantastic customer service !! Great job guys!!

After 23 years with an AC company I decided to talk to an APS certified vendor and found this company on their list.  Great appointment today with technician Tim.  He was extremely professional and very informative.  I think we got a very thorough check up with good safety recommendations.  We decided to get a quote for a new system since ours was 18 years old and definitely not energy efficient.  Enjoyed meeting with Tanner to review the products AC by J carry and we decided to go ahead and have a new Daikon system installed.  Talk about a professional team!  The installation went smoothly and actually included a crane :) to get it into our back yard.  The installers were so informative and efficient in their install. Super great experience and we would recommend this company whole heartedly!

Responsive team and competitively priced. I will use these guys again! Have used for both plumbing and HVAC needs. My neighbor loves them too. Thank you!

I do not recommend anyone hire Joe for tile work, or anything else for that matter. I reached out at the beginning of June to have him demo and re-tile two bathroom showers and initially, Joe was very responsive. I chose him because he had photos of a previous tile job he had done. He sent me a quote and told me it would take 2-3 days per bathroom from start to finish. He came out the first day and removed the tile, and then found that the original tile was put up on drywall. As we decided to put in cement board, he told me it would take an extra day per bathroom. I offered to buy the backerboard, he said not to worry about it.

First day was demo. Second day was 5 days later due to his family emergency, and he put in the backerboard and shower valve. Day 3 (a week after starting) he started to put up tile and wasn't able to finish, so he came back the next day. Took 4 days just to get the tile up (no grout), at which point I was able to get a good look at his work.

He had left tile spacers in from Day 3 (should have been removed after 20-30 min). If I hadn't removed them, they'd have been left in over the weekend. Most of them were stuck and broke off. There was also a dent in my tub and adhesive all over it. When I texted him about it, he said I could clean the adhesive with a sponge and regarding the damage to the tub that happened when I did the demo. No apology or offer to fix it.

I then noticed that one of the walls wasn't level. Several of the tiles were out of place, one had a corner popping out. None of the grout lines were even. There was a huge gap between where the tile ended and where the drywall began. When I texted him regarding the wall not being level, he took two days to respond. When I sent a follow up text after not hearing back, he said he could take out and replace the tiles but could not fix the wall not being level.

I then had two separate contractors come out to assess it and both said it was the worst work they'd ever seen. They confirmed that the wall should not have been tiled until it was level, and that they could definitely level it but the whole shower would have to be ripped out and started over. Additionally, now the tub needs to be replaced as Joe damaged it during the demo.

I reached back out to him with this information and apart from saying sorry for the inconvenience he did not take any responsibility for not only the terrible work, but the damage he caused. I sent two additional texts and he completely ignored both. He has refused to refund my deposit or fix the work (beyond replacing a couple of tile, which is a complete waste of time). So now it has been two weeks, I still don't have a functional shower, and I am now out $2,000 between the deposit and the tile and tub. Unacceptable.