Best Ice Maker Repair in Phoenix AZ

RUN!!!!!! This company is horrible!!!!  My mother's washing machine broke and I called her home warranty company and this was the company they gave us.  Called and made an appointment with no issues they came out that Monday 08/24/20.  They stated that they needed prior auth from the warranty company and they would be in touch.  By Wednesday 08/26/20 did not hear anything so I called and left a message.  Thursday 08/27/2020, Friday 08/29/2020, Tuesday 09/01/2020 and Wednesday 09/02/2020 I called and left messages and NEVER heard back from anyone.  I told them I have left several messages to no avail and I got promises that someone would call me back.  So on 09/02/20, I called our warranty company only to find out that they never submitted anything for prior auth.  The warranty company called and was told that they would submit the prior auth and they would call me back. Well, guess what I still have not received a call from them.
We are going on 1 1/2 weeks that her washing machine is not fixed with no date in sight.  I told the warranty company I don't want them out because they can't seem to get their stuff in order.  My warranty company asked that I give them 24 hours to comply which I know they won't.  I don't understand how someone can run a business like this.  It looks like they must treat the customers that pay full price different then warranty customers based upon reviews but if so then DO NOT take the warranty customers that is their choice.   So again if you want your appliance fixed then don't bother calling this company as you will never know when you will hear back from them!

I would give Honest Appliance Service Repair 10 stars if I could!  Linda and Anthony get the job done at a very reasonable cost. They do a very professional job and I can guarantee you will not be disappointed if you hire them. They live up to their company's name: honest. And they truly care about their customers. Thank you Linda and Anthony. You are the best. I AM SO GLAD I FOUND YOUR COMPANY!

I have used this company for a stove repair for my rental and am very disappointed with their service. This company was referred to me by my Home warrantee (HW) company. This appliance repair company replaced a gas lighting system which only started to light after several clicks. After the repair and part replacement was done, I was not informed of its work status. A few weeks later, the tenant reports orange flames and was concerned about carbon monoxide issue.  The HW company told us to contact this repair company for a recheck. When I contact this repair company, the phone receptionist (?owner) was very unprofessional, condescendant and unhelpful and questioned my request for recall. He said another work order needs to be placed before a tech can come out again. I do not recommend this repair company due to their very poor customer service and business practice.